The Picture People
The Picture People deliver high-quality portraits to you within an hour with no sitting fees, ever, and back that up with a 100% satisfaction guarantee. We're just that sure you'll find something you love.
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Halloween!Created about 2 months ago
GenerationsUpdated about 4 months ago
Events

5 past eventsSee All

 
Stephanie Lynn

Stephanie Lynn whats going on with the smile store????

29 minutes ago · Report
Slone

Slone I took pictures with my family yesterday. I received an email to a link to ALL my pictures that evening! Not sure why everyone else is having trouble. I registered on Picture People BEFORE even making an appt. Maybe this helped the process.

3 hours ago · Report
Kristina Koestel Mumma

Kristina Koestel Mumma I have tried multiple times to email and call the corporate office and have not been successful with either way! In addition, my local portrait studio isn't answering the phone!!!!! I tried to post on the wall separately and that wouldn't work! I have no choice but to post my complaint here...

Yesterday at 1:57pm · Report
Kristina Koestel Mumma
Kristina Koestel Mumma
I have never been as disappointed, frustrated and angry at a photography studio as I am with Picture People. I contracted with PP for school pictures. My combined schools have approx. 50 children and 12 staff. Our picture date was Nov 3rd - I contracted early October. I had to call multiple times after setting the date to have picture day ... Read Morepapers, etc brought to me. We had our picture day with the promise of a phone call the next day to schedule what days picture proofs would be brought out to my school. I did not receive a phone call as of Nov 17th and when I called was told they were trying to coordinate a date and would call me back Nov 18th. I did not receive a call and now am dealing with very unhappy families who were relying on the pictures they intended on purchasing for holiday gifts. Not only does this make me look bad to my families, it certainly makes Picture People look bad. Up until now, I referred friends and family to Picture People. After this experience, I am hesitant to use Picture People for school or personal photos ever again. I hope that Picture People can do their part in resolving this situationn and extend some sort of compensation to my center and families for this unprofessionalism.
~Kristina Mumma, Early Childhood Director Tri-Valley YMCA (#610-944-1075)
Yesterday at 1:57pm
The Picture People

The Picture People While we continue to work through the issues with our SmileStore, we want to let you know about our Toys for Tots promotion. Donate a new, unwrapped toy in one our studios and we will thank you with two free sheets. Marine Toys for Tots Foundation collects toys to give to needy children during the holidays. There will be a lot of need this year, so please consider donating a toy when you visit your mall or studio.

Fri at 4:50pm
Julie Birks
Julie Birks
the toys for tots 2 free sheets can be combined with a coupon and a membership and i's for a great cause.
Yesterday at 5:21pm
Liz Toll
Liz Toll
I think it's a great promotion. I love it when everyone is in the giving spirit. As for having enough pictures, there's never enough. We had one home that flooded and there was a fire in another. I had boxes of pics, now there are no baby pics of my 7 1/2 yo daughter. I'll take what I can get.
7 hours ago
Haydee

Haydee I've tried to schedule an appointment both on the website and on the phone with no success. : ( I guess I will be going elsewhere.

Fri at 4:37pm · Report
Nancy Carl

Nancy Carl Hi Brandon - I still haven't gotten any email - customer service promised me 2 days ago.

Fri at 3:17pm · Report
Julie Shkurinskiy
Julie Shkurinskiy
They promised me over a week ago
Fri at 5:48pm
Rhonda
Rhonda
over a week for me also
Yesterday at 8:26am
Jennifer Takacs

Jennifer Takacs hey everyone the picture people are going to be at petco in Century III (pittsburgh) the 21 and 22 if you want to want to attend call and make an appointment at 4126500175!!!

Fri at 3:15pm · Report
Beverly Trotter

Beverly Trotter it takes forever to get to your turn but i love the free pics

Fri at 1:27pm · Report
Susan Dean Lepito

Susan Dean Lepito I don't understand why it is taking so long to get the website working! Going by the comments on here, it looks like it's been a long time. Do you guys have people that know what they're doing to fix the problem?? I was annoyed at first, but now I'm really getting upset. I received a message from Brandon yesterday and I responded, but haven't heard anything since.

Fri at 12:47pm · Report
Aimee Ashley Myers
Aimee Ashley Myers
if you don't mind me asking, what was his message? Was it helpful at all?
Fri at 2:41pm
Jessica

Jessica I am frustrated I can't view my pictures...my closest picture people is 45 miles away and I need to order more pictures. I checked today and my smilestore is still not working :(

Fri at 11:59am · Report
Reena Shah

Reena Shah
You guys need to have high paying people and managers at your stores..especially the one in Bridgewater, NJ. People are so F*ing crazy and with attitudes. How about giving them some training on customer support or how to deal with customers and "customer is your number 1 priority' lesson. The manager at the Bridgew...ater office hung up on me while I was trying to explain to her that there are no pictures out there and she said that is not her problem and I need to call customer support and just hung up the phone on me!!!!! I really am getting to pissed with you guys.... WHoever had the smart decision to switch from Zazzle to smilestore needs to be fired...Hopefully this process was not thougtht out far in advance and was the dumbest move a corporate can make.!!!! Too bad you are losing so many great customers.Read More

Fri at 11:17am · Report
Reena Shah
Reena Shah
The managers name is Fa Monsavath!!!!!
Fri at 11:21am
Sandra Hatcher

Sandra Hatcher Still waiting for my email

Jennifer Morrison Green

Jennifer Morrison Green I need coupons.....is there any available?

Fri at 10:45am · Report
JeanMarie Harrington

JeanMarie Harrington Cant get my pics online??????

Fri at 9:21am · Report
Janet Olson

Janet Olson Do you have to wait for an invitation to look at your pics? I still haven't see any of my pics when I sign on to smilestore.

Fri at 8:58am · Report