A Multi-Channel Service Environment - Essential to Customer Retention
Best Practices in Customer Service| Host: | |
| Type: | |
| Network: | Global |
| Date: | Thursday, November 12, 2009 |
| Time: | 2:00pm - 3:00pm |
| Location: | Online |
Description
A Multi-Channel Service Environment - Essential to Customer Retention
What: 1 Hour Live Webinar with Q&A
When: November 12, 2009 - 2:00pm EST
Where: Online
Cost: Complimentary
In today's environment, the customer has never been more important - customer satisfaction and retention are critical to any organization's success, and customer service is essential to that end. The most efficient and successful customer support departments are versatile; providing their customers with a preferred method of support. Today's customers are tech-savvy and require so much more than simple phone support. Integrated multi-channel service options, such as self-service via knowledgebases and downloads, live chat sessions, mobile applications, and easy issue escalation paths via the Web must be implemented to empower support teams to provide the level of service that customers expect.
Register here:
https://parature.webex.com/parature/onstage/g.php?t=a&d=684013712&SourceID=facebook
What: 1 Hour Live Webinar with Q&A
When: November 12, 2009 - 2:00pm EST
Where: Online
Cost: Complimentary
In today's environment, the customer has never been more important - customer satisfaction and retention are critical to any organization's success, and customer service is essential to that end. The most efficient and successful customer support departments are versatile; providing their customers with a preferred method of support. Today's customers are tech-savvy and require so much more than simple phone support. Integrated multi-channel service options, such as self-service via knowledgebases and downloads, live chat sessions, mobile applications, and easy issue escalation paths via the Web must be implemented to empower support teams to provide the level of service that customers expect.
Register here:
https://parature.webex.com/parature/onstage/g.php?t=a&d=684013712&SourceID=facebook
Other Information
- Guests are allowed to bring friends to this event.
Event Type
This is an open event. Anyone can join and invite others to join.
Admins
- Parature Customer Service Software (creator)