Stop the Great HSBC Graduate Rip-Off!!!
Information
Category:
Student Groups -
Description:
UPDATE, UPDATE, UPDATE, UPDATE
***********************************

HSBC have contacted NUS to discuss this campaign. Following our discussions and negotiations, HSBC have decided to freeze interest on 2007 graduate overdrafts up to £1,500, with future policy subject to review. All those recent graduates who have been subject to additional interest charges this August will be eligible for a refund.

Following this development, we will suspend the planned action on 4 September at HSBC HQ. We... (read more)
Privacy Type:
Open: All content is public.

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Officers

Ama
Vice-President (Welfare), National Union of Students
Wes
Vice-President (Education), National Union of Students
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Stop the Great HSBC Graduate Rip-Off!!!

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Basic Info
 

Name:
Stop the Great HSBC Graduate Rip-Off!!!
Category:
Student Groups -
Description:
UPDATE, UPDATE, UPDATE, UPDATE
***********************************

HSBC have contacted NUS to discuss this campaign. Following our discussions and negotiations, HSBC have decided to freeze interest on 2007 graduate overdrafts up to £1,500, with future policy subject to review. All those recent graduates who have been subject to additional interest charges this August will be eligible for a refund.

Following this development, we will suspend the planned action on 4 September at HSBC HQ. We... (read more)
Privacy Type:
Open: All content is public.

Contact Info
 

Email:
wes.streeting@nus.org.uk and ama.uzowuru@nus.org.uk
Website:
http://www.officeronline.co.uk
Office:
NUS HQ

Recent News
 

News:
****NEWSFLASH******************

Dear all

Re: HSBC Interest free overdraft entitlement for Graduates

All final year student customers and existing graduate customers of HSBC’s student banking service have been sent a Direct Mail letter dated 17/6 to inform them their interest free overdraft entitlement would be changing as they enter their next year of Graduation.

A number of students have contacted NUS with concerns about the communications and NUS has been in discussion with HSBC on the issuies involved.

This letter is a standard one that lets customers know their account is changing. In addition to this mailing, students are also receiving system generated overdraft renewal prenotification letters which detail their overdraft limit and interest free entitlement as at the date of the letter- not what they will be changing to in a month.

Although the limit information in the overdraft renewal letter is correct, the interest free entitlement wording is confusing as it states the existing entitlement rather than the amount customers will go to when they are migrated on 19 July. Therefore, some customers are getting the impression that they will get the interest free overdraft mentioned in this letter until the next review date in approx 12 months. This contradicts the message given in the other letters.

Following discussions we can confirm there has been no policy change for customers, since 2006 HSBC customers have been on a 2 year Graduate proposition. HSBC have now assured NUS that they will look in detail at the confusion caused for customers affected and will take steps to clarify the situation for their student/graduate customers.

In the meantime HSBC have advised any student or graduate customers that are confused to contact them with questions. We would also encourage any students with remaining issues to contact NUS directly.

Best Wishes

Ama Uzowuru
NUS VP Welfare



****NEWSFLASH******************

HSBC have contacted NUS to discuss this campaign. Following our discussions and negotiations, HSBC have decided to freeze interest on 2007 graduate overdrafts up to £1,500, with future policy subject to review. All those recent graduates who have been subject to additional interest charges this August will be eligible for a refund.

Following this development, we will suspend the planned action on 4 September at HSBC HQ. We will send out a further communication later today.

Please see the joint NUS/HSBC press release here:
http://www.officeronline.co.uk/news/274602.aspx

Please see the NUS Press release here:
http://www.officeronline.co.uk/news/274606.aspx

This story is BBC News’ most read story of the day:
http://news.bbc.co.uk/1/hi/education/6970570.stm

NUS would like to thank you all for your involvement in this campaign. The commitment, time and energy shown by the members of this group has precipitated real change. Despite all those who suggested that our concerns would not be listened to, our voice has been heard. HSBC have agreed to continue a dialogue with NUS, and we remain committed to expressing the concerns of students and graduates in our future correspondence.

We recommend that all those HSBC customers who are affected get in touch with their local branches to discuss this matter in further detail.

Best wishes,

Ama Uzowuru, NUS Vice President (Welfare)

Wes Streeting, NUS Vice President (Education)