Questions and Answers from Facebook
About Facebook's Security Systems
Facebook has limits in place to prevent abuse of our features and to p...
Facebook has limits in place to prevent abuse of our features and to protect users from potential spam or instances of harassment.
Unfortunately, Facebook cannot provide any specifics on the rate limit...
Unfortunately, Facebook cannot provide any specifics on the rate limits that are enforced. Please know that the threshold at which you are warned is not a specific number, but rather determined by different factors, such as speed, time, and quantity.
Facebook thoroughly reviews every report we receive to determine wheth...
Facebook thoroughly reviews every report we receive to determine whether or not the content violates our Terms of Use. Any content that is considered sexually explicit, violent, malicious or otherwise offensive will be removed. If you received a warning about an item that was taken down, then we have established that it violated these terms.
Facebook has several features in place to limit the potential for abus...
Facebook has several features in place to limit the potential for abusive or annoying behaviors on the site. One of these features is a cap on the speed and frequency at which a user sends messages to other users while using the Inbox.
Please note that even if all of your conversations were legitimate interactions with friends, our Inbox message service is not a chat client and should not be treated as such. As a recommended alternative, we suggest that you check out the Facebook Chat feature, which allows you to exchange real-time messages with your confirmed Facebook friends.
To start using Facebook Chat, click the Chat icon in the bottom right corner of any Facebook page, and choose the "Go Online" option. You can start a conversation with any confirmed Facebook friend by clicking on their name in the "Online Friends" list. Once you send a message, your friend will receive an alert at the bottom of their screen, and they can reply by typing in the conversation box provided.
Please note that even if all of your conversations were legitimate interactions with friends, our Inbox message service is not a chat client and should not be treated as such. As a recommended alternative, we suggest that you check out the Facebook Chat feature, which allows you to exchange real-time messages with your confirmed Facebook friends.
To start using Facebook Chat, click the Chat icon in the bottom right corner of any Facebook page, and choose the "Go Online" option. You can start a conversation with any confirmed Facebook friend by clicking on their name in the "Online Friends" list. Once you send a message, your friend will receive an alert at the bottom of their screen, and they can reply by typing in the conversation box provided.
I Received a Warning from Facebook
Facebook systems determined that you were repeatedly using the same fe...
Facebook systems determined that you were repeatedly using the same feature in a short period of time. Your activity caused your account to be flagged as potentially abusive.
Once you close your warning, you must significantly slow down or stop this behavior. Further misuse of site features may result in a temporary block or your account being permanently disabled.
Once you close your warning, you must significantly slow down or stop this behavior. Further misuse of site features may result in a temporary block or your account being permanently disabled.
It is a violation of Facebook's Terms of Use to repeatedly send the sa...
It is a violation of Facebook's Terms of Use to repeatedly send the same message or to make the same post as it may be construed as spam. Facebook prides itself in protecting users from spam, and we take this standard very seriously. If you have been warned, please do not send or post any more messages with the same or similar content. Spamming on Facebook will lead to your account being permanently disabled.
Spamming is the abuse of electronic messaging systems to indiscriminat...
Spamming is the abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages. While you may not have been purposely trying to commercially solicit other users, repeatedly sending the same message or making the same post is a violation of Facebook’s Terms of Use and is considered a very serious offense.
To protect our users from spam and other unsolicited commercial messages, Facebook has imposed stringent guidelines that flag when a user repeatedly sends or posts the same message, even if you were simply trying to organize a group or event.
Facebook has several recommended alternatives that can ensure these situations don’t arise again. If you were trying to organize an event and were sending out all of the information in messages, we suggest you create a Facebook Event by going to the Events page and then clicking "Create an Event." You can then fill in all the necessary information for the event and invite all your friends using the invite feature within the event. You can also utilize the "Message All" feature, which allows you to message all guests that have RSVP’d ‘yes’ to the event.
If you were trying to promote your group by posting a link to join it in a message, on a wall, or in a discussion board, this can be construed as spam. We suggest making your friends administrators of this group so that they can invite their friends using the Invite functionality built into the group. You can do this by clicking on "Edit Group Members" and then on "make admin" next to the users’ names. Each admin can invite his/her own friends to the group.
To protect our users from spam and other unsolicited commercial messages, Facebook has imposed stringent guidelines that flag when a user repeatedly sends or posts the same message, even if you were simply trying to organize a group or event.
Facebook has several recommended alternatives that can ensure these situations don’t arise again. If you were trying to organize an event and were sending out all of the information in messages, we suggest you create a Facebook Event by going to the Events page and then clicking "Create an Event." You can then fill in all the necessary information for the event and invite all your friends using the invite feature within the event. You can also utilize the "Message All" feature, which allows you to message all guests that have RSVP’d ‘yes’ to the event.
If you were trying to promote your group by posting a link to join it in a message, on a wall, or in a discussion board, this can be construed as spam. We suggest making your friends administrators of this group so that they can invite their friends using the Invite functionality built into the group. You can do this by clicking on "Edit Group Members" and then on "make admin" next to the users’ names. Each admin can invite his/her own friends to the group.
You can create a Facebook Page.
Facebook Pages give brands and busines...
You can create a Facebook Page.
Facebook Pages give brands and businesses an opportunity to create a presence on Facebook. Brands and businesses can customize their Facebook Page to maximize user interaction and interest. A Facebook Page will allow brands and businesses to deepen connections with users and give the ability to maximize viral promotion through Social Ads. Click here to create a Page, or simply click on the "Create a page for your business" link at the bottom of any Page.
You can create Social Ads.
Social Ads leverage the power and viral nature of Facebook News Feed by serving relevant stories when users’ friends take actions with a Facebook Page or Application. In addition to providing a more relevant advertising experience for users, Social Ads help brands and businesses maximize reach to a greater percentage of the Facebook audience. To learn more about Social Ads and start creating your campaign, please click here.
Facebook Pages give brands and businesses an opportunity to create a presence on Facebook. Brands and businesses can customize their Facebook Page to maximize user interaction and interest. A Facebook Page will allow brands and businesses to deepen connections with users and give the ability to maximize viral promotion through Social Ads. Click here to create a Page, or simply click on the "Create a page for your business" link at the bottom of any Page.
You can create Social Ads.
Social Ads leverage the power and viral nature of Facebook News Feed by serving relevant stories when users’ friends take actions with a Facebook Page or Application. In addition to providing a more relevant advertising experience for users, Social Ads help brands and businesses maximize reach to a greater percentage of the Facebook audience. To learn more about Social Ads and start creating your campaign, please click here.
You received this warning because you engaged in behavior other users ...
You received this warning because you engaged in behavior other users found harassing in nature. Facebook does not allow users to send threatening, sexually explicit, or harassing messages to others. Unsolicited messages will also not be tolerated. In order to prevent this from happening in the future, please refrain from sending messages of this kind.
You received this warning because you sent messages that other users r...
You received this warning because you sent messages that other users reported as spam. Facebook does not allow users to send messages promoting or advertising a product, service, or opportunity. In order to prevent this from happening in the future, please refrain from sending messages of this kind.
You received this warning because a photo or video that you uploaded h...
You received this warning because a photo or video that you uploaded has been removed for violating Facebook's Terms of Use. Photos and videos containing nudity, drug use, or other graphic content are not allowed, nor are photos or videos that depict violence or that attack an individual or group. Unfortunately, for technical reasons, we are unable to provide further information about the removed content. In order to prevent this from happening in the future, please refrain from posting photos or videos of this kind and remove any that still exist on the site.
We remove content that harasses an individual or group. Facebook also ...
We remove content that harasses an individual or group. Facebook also must honor requests to remove content that draws unwanted attention to specific people. To prevent this from happening in the future, please be careful to review the content of any group you administer.
Facebook does not allow users to create or upload content that adverti...
Facebook does not allow users to create or upload content that advertises or promotes a product, service or opportunity. Please refrain from creating any such content in the future and remove all outstanding content to avoid receiving further warnings.
Facebook has limits in place to prevent behavior that others may find ...
Facebook has limits in place to prevent behavior that others may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. You have received a warning because Facebook determined that you were going too fast when sending gifts.
When you are allowed to resume using this feature, please proceed with caution to avoid reaching the limit again. Please be aware that the threshold at which you are warned is not a specific number, but rather determined by different factors (such as speed, time, and quantity).
When you are allowed to resume using this feature, please proceed with caution to avoid reaching the limit again. Please be aware that the threshold at which you are warned is not a specific number, but rather determined by different factors (such as speed, time, and quantity).
Using automation to collect content or other information from Facebook...
Using automation to collect content or other information from Facebook members is not permitted. If you are using special bookmarks or programs to perform actions in third-party applications, then you may unknowingly be using automation. Further use of these tools can result in your account being permanently disabled.
If you are not using automation and would like to submit a report about the issue, please do so here.
If you are not using automation and would like to submit a report about the issue, please do so here.
Unfortunately, for technical and security reasons, Facebook cannot pro...
Unfortunately, for technical and security reasons, Facebook cannot provide you with a description or copy of the removed content.
I Have Been Blocked or Disabled by Facebook
Facebook has policies to stop behavior that other users may find annoy...
Facebook has policies to stop behavior that other users may find annoying or abusive. Even if you did not have this intention, Facebook systems have determined that you were repeatedly using the same feature in a short period of time.
Since you did not adhere to previous warnings, a temporary block was set on your account. Here's what you should keep in mind about your block:
Since you did not adhere to previous warnings, a temporary block was set on your account. Here's what you should keep in mind about your block:
- This temporary block will last anywhere from a few hours to a few days.
- Attempting to use this feature while you are blocked can extend the block.
- We cannot lift this block for any reason, so please be patient and refrain from using this feature for a few days while waiting for this block to be removed.
- Once you are allowed to use this feature again, you must significantly slow down or stop this behavior. Further misuse of site features may result in more blocks or your account being permanently disabled.
Facebook has determined that you were sending messages at a rate that ...
Facebook has determined that you were sending messages at a rate that is likely to be abusive. Please note that these blocks can last anywhere from a few hours to a few days. Unfortunately, we cannot lift the block for you.
When you are allowed to resume sending messages, keep in mind that it’s possible to run into a block based on how many messages you send and how fast you send them. It’s also possible to be blocked when either starting a new message thread or replying to a message. Lastly, deleting old messages will not allow you to send more messages. In the future, please proceed with caution to avoid hitting the limit again. Please be aware that further abuse of such features can result in your account being permanently disabled.
When you are allowed to resume sending messages, keep in mind that it’s possible to run into a block based on how many messages you send and how fast you send them. It’s also possible to be blocked when either starting a new message thread or replying to a message. Lastly, deleting old messages will not allow you to send more messages. In the future, please proceed with caution to avoid hitting the limit again. Please be aware that further abuse of such features can result in your account being permanently disabled.
If you think your account was disabled by mistake, you can send an app...
If you think your account was disabled by mistake, you can send an appeal to Facebook.
Be sure to write from the email address associated with your disabled Facebook account. This step must be completed in order to verify account ownership.
Please include the following account information in your email:
You can send this information to Facebook by clicking here.
Note that sending multiple emails will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly. We appreciate your patience.
Be sure to write from the email address associated with your disabled Facebook account. This step must be completed in order to verify account ownership.
Please include the following account information in your email:
- Full name
- Date of birth (month/day/year)
- Login email address
- Any additional information or questions
You can send this information to Facebook by clicking here.
Note that sending multiple emails will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly. We appreciate your patience.
Facebook Pages may only be used to represent real entities, and may on...
Facebook Pages may only be used to represent real entities, and may only be created by authorized representatives of the Page subject. If you believe your Page was removed in error and you can confirm that you are or officially represent this entity, please report this here.
We are currently helping our users with the "koobface" worm and phishi...
We are currently helping our users with the "koobface" worm and phishing sites. If your account has recently sent spam (e.g., "check this out!" messages you don’t remember sending), please click here for more information. You can also visit the Facebook Security Page for instructions on resetting your password, downloading free antivirus scanners, and other helpful tips.
