Reporting a Message
What to Do if You Receive a Suspicious or Harassing Message
If your friend can't get into their account because it was taken over by someone else, please tell them to go to the Hacked Accounts section of the Help Center to get immediate help.
Please keep in mind that we can't release information about an account to anyone but the account holder.
Sometimes people create fake websites that look like the Facebook login page. When you enter your email and password on one of these pages, they record your information and keep it. This is called phishing.
With access to your login information, these people can then access Facebook on your behalf and post things to a large group of friends. These messages or links are usually ads telling friends to check out videos or products.
- If your account is automatically sending out messages or links, secure it here.
- If you think your friend's account was phished, tell them to change their password and run anti-virus software on their computer.
Here is an example of a fake login page with a URL that isn't from Facebook.
- Go to the conversation
- Open the Actions menu
- Select Report as Spam or Abuse...
To view messages that have been marked as spam, go to your messages inbox and select Spam from the More dropdown.
Here are a few reasons why we might not be able to verify the sender’s email address:
- You subscribed to a mailing list
- You have another account set up to automatically forward mail to your account
- The email you received was spoofed
If you receive a warning about a message that doesn't match any of the descriptions above, please ask the sender to report this to his or her email provider.
If you're an email provider and messages from your domain are receiving warnings on Facebook, please visit our Postmaster resource page.