Facebook Game Purchases

You can view your recent Facebook Payments transactions and associated receipts for specific items you have purchased on the Payments tab of the Account Settings menu:
  1. Click at the top right of any Facebook page and select Settings
  2. Click Payments in the left-hand column
  3. Click View to the far right of Purchase History
Additional Information
Last edited about a month ago
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You can make purchases on Facebook using the following currencies:

  • Argentinian Peso (ARS)
  • Australian Dollar (AUD)
  • Bolivian Boliviano (BOB)
  • British Pound (GBP)
  • Canadian Dollar (CAD)
  • Chilean Peso (CLP)
  • Colombian Peso (COP)
  • Costa Rican Colon (CRC)
  • Czech Koruna (CZK)
  • Danish Krone (DKK)
  • Euro (EUR)
  • Guatemalan Quetzal (GTQ)
  • Honduran Lempira (HNL)
  • Hong Kong Dollar (HKD)
  • Hungarian Forint (HUF)
  • Iceland Krona (ISK)
  • Indian Rupee (INR)
  • Indonesian Rupiah (IDR)
  • Israeli Shekel (ILS)
  • Japanese Yen (JPY)
  • Korean Won (KRW)
  • Macau Patacas (MOP)
  • Malaysian Ringgit (MYR)
  • Mexican Peso (MXN)
  • New Zealand Dollar (NZD)
  • Nicaraguan Cordoba (NIO)
  • Norwegian Krone (NOK)
  • Paraguayan Guarani (PYG)
  • Peruvian Nuevo Sol (PEN)
  • Philipino Peso (PHP)
  • Polish Zloty (PLN)
  • Qatari Rials (QAR)
  • Romanian Leu (RON)
  • Russian Ruble (RUB)
  • Saudi Arabian Riyal (SAR)
  • Singapore Dollar (SGD)
  • South African Rand (ZAR)
  • Swedish Krona (SEK)
  • Swiss Franc (CHF)
  • Taiwan Dollar (TWD)
  • Thai Baht (THB)
  • Turkish Lira (TRY)
  • UAE Dirham (AED)
  • Uruguayan Peso (UYU)
  • US Dollar (USD)
  • Venezuelan Bolivar (VEF)
  • Vietnamese Dong (VND)
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Last edited about 7 months ago
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To change the local currency you use when making purchases on Facebook:

  1. Visit the Payments section of your Account Settings
  2. Click Preferred Currency
  3. Select your preferred currency and then click Save Changes
Additional Information
Last edited about 2 months ago
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We're sorry to hear that you're having trouble adding a credit card to your account or paying with a new credit card. Please make sure that the credit card number, address and other payment information are correct.

If you're still having trouble, please contact us.

Last edited about 9 months ago
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In order to protect your financial information, we may occasionally ask you to authorize a transaction by providing additional information. You may be asked to complete a Payment Verification when making purchases on Facebook. For security reasons, we ask that you complete this verification in order to complete your purchase. Please note: We will never ask you for your full credit card number. However, we may ask for the first six digits, or other verification information from your credit card statement.
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Last edited about 9 months ago
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To protect your financial information, we ask that you verify your account by providing the requested information. You may be asked to verify part of your credit card number, or provide a unique transaction code found on your credit card statement. Consider the following when verifying your payment:

  • Look for the unique transaction code on your credit card statement next to any of your purchases for your Facebook account. Keep in mind that this code is not the Transaction ID from your receipt from Facebook.
  • If you see a hold on your card statement, but no unique transaction code, please wait a few days for your information to post.
  • If you can't access your credit card statement or if any charges from Facebook haven't posted, we may be unable to process your transaction. When you're able to access your statement, you can provide this information on your next order.

If you can't provide this information, please let us know.

Note: You'll only be asked to complete a Payment Verification when you attempt to make a Facebook Games purchase. We'll never ask you for your full credit card number, but we may ask for the first six digits.

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Last edited about 2 weeks ago
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This charge is a temporary authorization, and it should be removed from your card within 3-5 days. Facebook makes this charge to make sure that your credit card is valid.

If the charge remains on your statement longer than 3-5 days, please contact your bank.

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Last edited about 2 weeks ago
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We understand it must be confusing to receive a receipt for a charge on Facebook when you have never made a purchase or linked a credit card or PayPal account to your profile. Rest assured that if you have never added a payment method to your account, these charges will not be reflected in your bank statement.

In order to receive more detailed information about any purchases on your account, go to your Facebook Purchase History found in the Payments tab of your account settings. From there you should be able to view all purchases made to your account and if necessary, contact us to dispute the charge.
Last edited about 7 months ago
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Making Facebook Game Purchases for Friends and Family Members

We encourage families to have open and careful discussions about how they use Facebook and make purchases on Facebook. You should never allow your family or friends to access your Facebook account to buy in-game items on Facebook. If you want to use your credit card, PayPal or mobile phone to make a purchase on a family member’s account, be aware that once you have added the card number, PayPal account or mobile phone number, the owner of the Facebook account will not be required to reenter payment information or enter their password before making future purchases. We encourage parents to talk with family members about how they use Facebook games to ensure that they are making purchases responsibly.

However, there are other options if you want to help someone make a Facebook Games purchase. For example, you can buy Facebook Games gift cards in many stores, or you can use the online payment service PayPal to send and receive money that can be used to make purchases on Facebook.

Please note that when you provide payment information to us, you confirm that you are permitted to use that payment source while logged into your account, so never allow anyone except the authorized account holder to access your account.

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Last edited about 4 months ago
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When you make a payment through Facebook using your credit card, PayPal or mobile phone, the payment information will be stored in your Facebook account to make future payments as convenient as possible.

Please note that once your payment information has been saved for payments, you will not be required to enter your credit card information or PayPal password while logged into your Facebook account.

You can manage your stored payment methods on Facebook by going to the Payments tab. Click on Payment Methods, and you'll be able to manage your stored credit cards, PayPal accounts and mobile phone numbers.

Last edited about 7 months ago
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Please contact that friend or family member to confirm they have made this purchase, and ask them to remove your payment information from their account by visiting https://secure.facebook.com/cards.php.

If you are unable to contact this friend or family member or are unable to confirm which friend or family member placed this charge, please contact us.

If you believe that these charges were made from your own Facebook account and want to prevent further accidental charges, you can remove any payment methods stored on your account by accessing:

https://secure.facebook.com/cards.php.

You can then select the "Remove" option next to the desired credit card, PayPal account or mobile phone number you wish to remove from your account.

Please note that when you provide payment information to us, you confirm that you are permitted to use that payment source while logged in to your account, so never allow anyone - except the authorized account holder - to access your account.
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Last edited about 4 months ago
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Follow the instructions below to remove your payments information from your Facebook account. Please note that if you have made any payments on friends’ or family members' accounts, your payments information will be stored on those accounts unless it is removed manually.

To remove your payment information from Facebook:

  1. Log into your account
  2. Click in the upper-right corner of any Facebook page and select Settings
  3. Click Payments
  4. Next to Payment Methods, click Manage
You can then remove your credit card, PayPal account or mobile phone number.

When you make a purchase on Facebook, we’ll email you a payment receipt and notify you right on the site. You can also use our extra security features to make your account even more secure.

Additional Information
Last edited about a month ago
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