Frequently Asked Questions

From our Sign Up page, just provide us with your full name, email addr...
From our Sign Up page, just provide us with your full name, email address, birthday, and desired password.If you are part of one of our supported high school, college, or work networks, you will be given instructions on how to affiliate yourself.If you are not a member of one of these networks, you can join one of our regional networks after registration.After you complete the sign up form, we will send an email to the address you provided. Clicking on the confirmation link will complete the sign up process.
Please select the option that best describes your issue:I'm trying to ...
Please select the option that best describes your issue:

I'm trying to register a presence for a business, brand, or product, and:

I'm trying to register a personal profile.

  • While signing up for a personal profile, please ensure that your full name does not contain any invalid punctuation and that it contains a last name. If you're still having problems signing up for a personal profile, please click here.

Please follow the steps below to resolve this issue:Check your email a...
Please follow the steps below to resolve this issue:
  • Check your email application's spam or junk folder or filter.
  • Check that you're trying to log in from the correct email address.
  • Please note that some emails may be blocked by your ISP (internet service provider).
  • If you're still having trouble after the above steps, please click here.
Please note that some emails may be blocked or delayed by your ISP (internet service provider).
Please follow the steps below to resolve this issue:First, try logging...
Please follow the steps below to resolve this issue:
  1. First, try logging in (with the email address you signed up with).
  2. If you are unable to log in, copy and paste the full link that you received in the confirmation email into your browser.
  3. If you're still having trouble after the above steps, please click here.
It's okay to forget things. You can reset your password by clicking here.
It's okay to forget things. You can reset your password by clicking here.
If you're not receiving the email to reset your password, please check...

If you're not receiving the email to reset your password, please check your email application's spam or junk folder or filter. Please note that some emails may be blocked by your ISP (internet service provider).

If you're still having trouble after this step, please click here.

Click here to resolve your issue.Please do not create another account,...
Click here to resolve your issue.Please do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.
If you are prompted to reset your password every time you log in, your...
If you are prompted to reset your password every time you log in, your problem may be related to your internet browser. Please follow these steps to troubleshoot the issue:
  1. Clear your browser's cache and cookies using the instructions below, then restart your browser and try logging in again.

    Internet Explorer 6.0

    • On the Internet Explorer Tools menu, click Internet Options.
    • The Internet Options box should open to the General tab.
    • On the General tab, in the Temporary Internet Files section, click the Delete Files button.
    • From the same tab, select "Delete Cookies."
    • Click "Close" and restart the browser.

    Internet Explorer 7.0

    • On the Internet Explorer Tools menu, click "Delete Browsing History."
    • In the Temporary Internet Files section click on "Delete Files" and select "Yes."
    • In the Cookies section click on "Delete Cookies" and select "Yes."
    • Click "Close" and restart the browser.

    Safari

    • Open Safari.
    • Select Empty Cache.
    • Click Empty on the "Are you sure" message box.
    • Exit and relaunch the browser.
    • To delete your cookies, select preferences, then click on: security tab->show cookies->remove all

    Firefox 1.5 for PCs

    • Click Tools and select Options on the Firefox menu bar.
    • Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
    • Click Clear across from the Cache option.
    • Click Clear across from the Cookies option.
    • Click Ok to return to the browser main page.
    • Exit and relaunch the browser.

    Firefox 1.5 for Macs

    • On the Firefox menu bar, click Firefox and select Preferences in the dropdown menu.
    • On the Preferences menu bar, click the Privacy Icon to open the Privacy properties.
    • Click the Cookies tab. Select "Clear Cookies Now" to clear cookies.
    • Click the Cache tab. Select "Clear Cache Now" to clear cache.
    • On the Firefox menu bar, click Firefox and select Quit Firefox.
    • Relaunch the browser.

    Firefox 2.0 for PCs

    • Click Tools and select Options on the Firefox menu bar.
    • Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
    • In the Cookies section, click "Show Cookies" and then "Remove All Cookies."
    • In the Private Data section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."
    • Click on the "Clear Now" link.
    • Exit and relaunch the browser.

    Firefox 2.0 for Macs

    • On the Firefox toolbar, click Tools and select "Clear Private Data"
    • Make sure that Cache and Cookies are selected
    • Click on "Clear Private Data Now"
    • Exit and relaunch browser

  2. If you cannot log in after completing step one, reset your password here.

    If you are able to reset your password but cannot log back in using the new password, please contact us.

    If you are unable to receive the email to reset your password because you have made too many requests to reset your password, contact us here.

Please submit your name change request here. Please allow 24 hours for...
Please submit your name change request here. Please allow 24 hours for the submission to be approved.

If you have already submitted the request and the 24 hours have expired, please submit your report to Facebook.
You can edit the month and day of your birth from the "Basic tab" of t...
You can edit the month and day of your birth from the "Basic tab" of the Edit My Profile page.

If you are under 18, please click here.
To add a friend, just use Facebook Search to find people you know and ...
To add a friend, just use Facebook Search to find people you know and then click on the "Add to Friends" button on the right side of the page. A friend request will be sent to that person. Once they confirm that they actually are friends with you, they will show up on your Friends List.

Please note that privacy settings may limit your ability to see the "Add to Friends" link for some users.
Log in and go to the Photos page.From that page, select Create a Photo...
  1. Log in and go to the Photos page.
  2. From that page, select Create a Photo Album.
  3. Provide an album name, description and privacy level, and click "Create Album."
  4. You will be prompted to install a small application that allows easy uploading of your photos. Please click "Trust" to any prompts that appear while the application is uploading. If you are having any trouble installing or using the photo upload application, try the simple version located at the bottom of the "Add More Photos" tab.
You can join any open group on your networks. Also, you can join any "...
You can join any open group on your networks. Also, you can join any "global" group that is open. These groups can be found using the Facebook Search page. Just type in a keyword for the group you want to find and specify that you are looking for "Groups." Alternatively, you can browse by category from the Groups page. When you find the group you are looking for, click on the "join group" link on the right side of the screen.

Some groups require administrative approval for you to join. If you try to join these groups, you will have to wait for an admin to let you in.

Finally, there are some groups on Facebook that are invitation only. You cannot request to join these. Only an invitation from a group admin will give you access.
You can customize your privacy settings from the Privacy page. From h...
You can customize your privacy settings from the Privacy page. From here you have total control over who can view all of your content. Please note that, at most, only your friends, their friends and the people on your networks can see your profile. If you want to adjust who can find you in searches and what they can see or do with your search result, just edit the settings for your Search Privacy.

Finally, you can use the Block feature to end all interactions with a user on Facebook by entering their name in the "Block People" box. Once you find them in the search, click the "Block Person" link to the right of their name. They will no longer be able to find you using Facebook.
Facebook does not allow users to track profile views or see statistics...
Facebook does not allow users to track profile views or see statistics on how often a particular piece of content has been viewed and by whom. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind when using these, however:

  1. Applications cannot track profile views for users who simply visit another person's profile. Facebook has made this technically impossible.
  2. In order to be tracked by an application, you must explicitly agree to allow the application to access your information.
  3. Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
Facebook respects your privacy. We don't distribute your user informat...
Facebook respects your privacy. We don't distribute your user information to marketers or spammers. You can read more about this in our Privacy Policy.
You may report abuse by using the proper "Report" link that appears ne...
You may report abuse by using the proper "Report" link that appears next to many pieces of content on the site. You may also report another user by using the "Report/Block" link that appears at the bottom of a user's profile page. If this does not resolve the issue, we suggest that you block the person by listing his or her name in the "Blocking People" box that appears at the bottom of the Privacy page.

If you have already blocked an offender or have been blocked by an offender posting abusive content, please have another user report the abusive content or the offender through the one of the various "Report" links available on the site.
To report someone who is imitating or pretending to be another person,...
To report someone who is imitating or pretending to be another person, please use the form here.
Please make sure that you are using one of the supported browsers belo...
Please make sure that you are using one of the supported browsers below:

PC:
  • Internet Explorer 7.0
  • Firefox 2 or 3
Mac:
  • Safari 3.0
  • Firefox 2 or 3
The problems you are experiencing might be caused by your web browser....
The problems you are experiencing might be caused by your web browser. Follow the instructions below to clear your browser's cache. Please note that we only support the browsers listed below and strongly recommend that you update your browser to the newest version available.

Internet Explorer 6.0
  • On the Internet Explorer Tools menu, click Internet Options.
  • The Internet Options box should open to the General tab.
  • On the General tab, in the Temporary Internet Files section, click the Delete Files button.
  • From the same tab, select "Delete Cookies."
  • Click "Close" and restart the browser.
Internet Explorer 7.0
  • On the Internet Explorer Tools menu, click "Delete Browsing History."
  • In the Temporary Internet Files section click on "Delete Files" and select "Yes."
  • In the Cookies section click on "Delete Cookies" and select "Yes."
  • Click "Close" and restart the browser.
Safari
  • Open Safari.
  • Select Empty Cache.
  • Click Empty on the 'Are you sure' message box.
  • Exit and relaunch the browser.
  • To delete your cookies, select preferences, then click on: security tab->show cookies->remove all
Firefox 1.5 for PCs
  • Click Tools and select Options on the Firefox menu bar.
  • Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
  • Click Clear across from the Cache option.
  • Click Clear across from the Cookies option.
  • Click Ok to return to the browser main page.
  • Exit and relaunch the browser.
Firefox 1.5 for Macs
  • On the Firefox menu bar, click Firefox and select Preferences in the dropdown menu.
  • On the Preferences menu bar, click the Privacy Icon to open the Privacy properties.
  • Click the Cookies tab. Select "Clear Cookies Now" to clear cookies.
  • Click the Cache tab. Select "Clear Cache Now" to clear cache.
  • On the Firefox menu bar, click Firefox and select Quit Firefox.
  • Relaunch the browser.
Firefox 2.0 for PCs
  • Click Tools and select Options on the Firefox menu bar.
  • Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
  • In the Cookies section, click "Show Cookies" and then "Remove All Cookies."
  • In the Private Data section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."
  • Click on the "Clear Now" link.
  • Exit and relaunch the browser.
Firefox 2.0 for Macs
  • On the Firefox toolbar, click Tools and select "Clear Private Data"
  • Make sure that Cache and Cookies are selected
  • Click on "Clear Private Data Now"
  • Exit and relaunch browser.
If the above instructions do not resolve your issue, the problems that you are experiencing are probably being caused by your internet browser. We recommend that you install the most recent version of your particular browser. If this does not work, try switching to a different supported browser (Safari and Firefox on Macs; Internet Explorer and Firefox on PCs).
If you're worried about who can see you and what they can see, remembe...
If you're worried about who can see you and what they can see, remember that you have complete control over this and can edit your settings as you see fit from the Privacy page. If you still want to leave Facebook, you can deactivate your account from the "Settings" tab on the Account page.

Deactivation will completely remove your profile and all associated content on your account from Facebook. In addition, users will not be able to search for you or view any of your information. If you reactivate your account, your profile will be restored in its entirety (friends, photos, interests, etc.).
If you deactivate your account from the "Deactivate Account" section o...
If you deactivate your account from the "Deactivate Account" section on the Account page, your profile and all information associated with it are immediately made inaccessible to other Facebook users. What this means is that you effectively disappear from the Facebook service. However, we do save your profile information (friends, photos, interests, etc.), so if you want to reactivate at some point, your account will look just the way it did when you deactivated. Many users deactivate their accounts for temporary reasons and expect their information to be there when they return to the service.

If you do not think you will use Facebook again and would like your account deleted, we can take care of this for you. Keep in mind that you will not be able to reactivate your account or retrieve any of the content or information you have added. If you would like your account deleted, please contact us using this form and confirm your request.
Facebook has determined that you were using a feature at a rate that i...
Facebook has determined that you were using a feature at a rate that is likely to be abusive. For example, if you were warned about approaching the limit for sending friend requests, then we determined that you were adding new friends too quickly. Please be aware that further abuse of such features can result in your account being permanently disabled.
Please contact us at disabled@facebook.com from the email address asso...
Please contact us at disabled@facebook.com from the email address associated with your disabled account with a brief description of your issue.
At this time, Facebook does not offer a complete Help Center for all l...
At this time, Facebook does not offer a complete Help Center for all languages. For some topics you will be able to view questions and answers from other users, and also ask your own questions. In addition, you will see a list of the languages for which Facebook offers more complete support on the right side of Help Pages.