Facebook created public search listings in 2007 to enable your friends to find you off of Facebook. When people search for you through a public search engine (eg, Google or Bing), they may see your public search listing. Your public search listing includes publicly available information (your name, profile picture, current city, gender, networks, friend list and pages). Please note that your Friend List will only appear in your public search listing if you allow Everyone to view this information.

In addition, any other information that you have made available to everyone using the Everyone privacy setting can be accessed by public search engines.

Your public search listing will only be available if you have the "Allow Indexing" box checked on the Search section of the Privacy Settings page. If you uncheck this box, people who do not yet use Facebook won’t be able to find you. Allowing your friends to find you both on and off of Facebook may make your experience more meaningful.

Please make sure that you have enabled your public search listing to be found by going to the Privacy page and clicking the Search section. On the following page, please make sure that you have selected "Everyone" for your search visibility and that you have checked the box next to "Create a public search listing for me and submit it for search engine indexing." Keep in mind that once you’ve changed your settings on Facebook, there may be a delay until the external search directory updates. To request an immediate change, you will have to contact the search engine in question.

If you are under the age of 18 then you will not have a public search listing. When you turn 18, please make sure to review your public search listing privacy settings.

You cannot edit what information appears in your public search listing. However, you can opt out of this feature by navigating to the Search section of the Privacy Settings page, and deselecting the "Allow Indexing" option.

Please keep in mind that once you have changed your settings on Facebook, there may be a delay until the external search directory updates. During this time period, your public search listing link may appear in an external search engine result, but users will be unable to actually view the public search listing. Clicking the search result link will not display your public search listing.

However, this information may still be saved in the search engine’s cache or search memory. Unfortunately, Facebook does not have control over content that has already been indexed and cached in search engines. To request the immediate removal of this search listing, you will have to contact the specific search engine’s support team.

Please contact the appropriate support team using one of the links below:

• Google
• Bing
• Yahoo

By default, a public search listing is created for all Facebook accounts that belong to users 18 years of age and older. If you do not want people to be able to find you in a search engine result, please go to the Privacy Settings page and click the Search section. On the following page you can deselect the "Allow Indexing" option. Please note that once you’ve changed your settings on Facebook, there may be a delay until the external search directory updates. To request the immediate removal of this search listing, you will have to contact the search engine in question.

Welcome to the new Help Center. In addition to the FAQs and user-to-user support you're used to, you'll find:

• Search results featuring related help pages and external applications, in addition to relevant FAQs and answers from other users
• Filters on the left-hand side of the page to browse different types of help, including FAQs, answers from other users, and safety and getting started guides
• URLs for each FAQ so you can share them with friends and family who need help

We'll be adding even more features soon, so stay tuned.

If you have a specific question, try searching the Help Center first. For example, search profile photo in the Help Center's search field above if you want to learn how to change your profile photo.

If you want to browse by topic, click on the most relevant subject and then select the relevant subtopic. For example, if you'd like to learn more about privacy settings, first click Privacy, then click Privacy settings and fundamentals. If you want to report a bug (or want to see if the issue you're experiencing is a bug), click Troubleshooting instead.

If you'd like to see answers from other users via the Help Center's user-to-user support feature (or if you want to answer other users' questions there), click on the Help Discussions module on the help page you're on, or just click on the Help Discussions filter on the left-hand side and browse by subject there.

Many questions are answered here in the Help Center. Try searching above.

You can find documentation, code samples, and client libraries on the Developer Wiki.

The Developer Forum is a place to discuss or inquire about technical issues, policy matters or documentation.

The Facebook Platform IRC channel is a good place to chat with other developers and Facebook team members in real time.

The Developer Forum has special topics to post jobs, projects, and questions. http://forum.developers.facebook.com

If there are any other developers currently listed on your application you'll need to ask them to add you as developer from the application's "Edit Settings" page.

If there are no longer any developers listed on your application, we can only restore applications to the account that originally created them and where there is currently no listed developer. If your account is the original creator and there are no other listed developers on the application, please fill out the developer help form and provide the application IDs of the applications you would like to re-claim as well as the user ID of your Facebook account.

If you can't find a friend in search, there may be a few reasons for this:

• The other person might have a privacy option that limits your ability to find them in a search.
• The person you are looking for might not be on Facebook yet. Send them an Invite.
• Make sure to utilize the "People" search filter. This filter narrows your search to people on Facebook. From this filter, you can further refine your results by typing a location, school, or workplace in the appropriate field and clicking the "Refine Search" button. Note that searching for people on Facebook will only yield results for people permit their profiles to appear in search.

Please report this issue here.

To make sure that you have enabled this feature, please go to the Privacy page and go to the Search section. On the following page, please make sure that you have selected "Everyone" for your search visibility and that you have checked the box next to "Create a public search listing for me and submit it for search engine indexing."

If you are under the age of 18 then you will not appear in external search engine results. When you turn 18, please make sure to review your public search listing privacy settings.

We are aware of the problem that you described and hope to resolve it as soon as possible. However, please keep in mind that you can narrow your search results by using more targeted Search features, such as Profile Search.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

You can share your application’s URL with your friends, who can then use the application. When your application has at least ten monthly active users, you can submit it for approval into the Application Directory. Please keep in mind that a monthly active user (MAU) is an individual who has interacted with the app during 30 days. If a user authorized your app more than 30 days ago but hasn’t interacted with it since, you will see them listed as a user but this does not affect your MAU total.

To appear in search, your application will need to first be submitted and approved for the Application Directory.

Use the Privacy Settings page to control who can find you in searches and what they can see and do. Control who can find your Facebook profile using Facebook search as well as public search engines from the Search section of your Privacy Settings page. Control the options people have when they find you in search results (ie, the ability to add you as a friend or send you a message) from the Contact Information section of your Privacy Settings page.

By default, everyone can find you in search. However, when people click on your search listing, they won’t be able to see all of the information in your profile. They will be able to view your publicly available information. Any additional information that they can view when they click on your search listing is determined by your Profile privacy settings.

Yes; however, no additional information is shared outside of what is already publicly available. Publicly available information includes your name, profile picture, gender, current city, networks, Friend List, and Pages. This information makes it easier for friends, family, and other people you know to connect with you.

You can customize who can find you in search from the Search section of the Privacy Settings page. From this page, you can also see how your profile looks to most people on Facebook by clicking the "Preview My Profile" button. You can further control who can add you as a friend or send you a message from the Contact Information section of the Privacy page.

Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile.

First, make sure that your Privacy page settings allow you to be found in searches. Click on the "Search" section of the Privacy page, and make sure that you have made yourself visible to everyone that you want.

To show up in Classmates Search, you need to indicate what high school and/or college you attended in the section of your profile. To show up in Coworkers Search, you need to enter all of the places you have worked in the section of your profile.

Go to the Search section of your Privacy Settings page and click the "see preview" link under Public Search Result. This setting only allows search engines to access your publicly available information and any information you set to Everyone. This does not include anything you've shared with just your friends or friends of friends.

Please report this issue here.

Facebook Search allows you to search for anything on the site, including people in other networks, provided they haven't restricted their privacy settings. When you are on the Search page, click the People tab, and then type in the individual's name. To narrow your search to a specific school or workplace, use the "Filter By" fields at the top of the page. This feature also allows you to refine your results by location.

You can also use the special Classmate Search and Coworker Search to find people you know from the school or workplace to which you belong. Classmate Search allows you to search for people that attended a specific high school or college. You can search a specific school, or specify a class year to narrow down your results. Coworker Search lets you search for people based on what companies they worked at according to their profiles.

You can use a vertical line (the | character, also known as a "pipe") to separate two queries and search for them at the same time.

For example, the search results displayed after searching John Doe | Jane Doe includes both John Doe search results with Jane Doe search results in the same list.

The person that you searched for has probably adjusted his or her search privacy to prevent these actions from being available. From the Search section of the Privacy page, all users can adjust what people can do with their search results. These options allow them to prevent people who cannot see their profile from messaging them or requesting them as a friend.

Suggestions is a feature that helps you connect with people and Pages you are likely to know, as well as engage with your confirmed friends on Facebook. Facebook calculates Suggestions based on the networks you are a part of, mutual friends, work and education information, contacts imported using the Friend Finder, and many other factors.

Since this feature is automatic, it occasionally identifies people that you do not know or do not want to be friends with. Please keep in mind that Facebook will never send friend requests to the users that show up in this list.

The Suggestions feature has been expanded to help you engage with your confirmed friends on Facebook in addition to finding people or Pages that you are likely to know.

Please report this information here so that we can memorialize this person’s account. Memorializing the account removes certain more sensitive information like status updates and restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone. We do honor requests from close family members to close the account completely.

Control who can find you in Search from the Search Privacy page. You can customize your search visibility by following these steps:

1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
2. Select "Search."
3. Change the setting on your "Facebook Search Result". Remember, by default, anyone will be able to find you in a search.

Facebook is forbidden by federal and many state laws to give unauthorized access to someone who is not an account holder.

We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use. Please talk to your kids, educate them about internet safety, and ask them to use our extensive privacy settings.

If you would like to report an underage user (under thirteen years of age), please do so here.

If your child is experiencing abuse on the site, we encourage you to ask them to log in to their account and report it. Detailed information about reporting abuse is available on our Help Center's Report Abuse page.

For more information, please review our Facebook Safety page.

You can report a profile that violates Facebook’s Statement of Rights and Responsibilities by clicking the "Report/Block this Person" link in the left column of the profile, selecting "Fake profile" as the reason, and adding the appropriate information. The following categories of profiles are prohibited on the site:

• Profiles that impersonate you or someone else
• Profiles that use your photos
• Profiles that list a fake name
• Profiles that do not represent a real person
• Profiles that have been hacked

Be sure to choose the correct report type to help us verify the information. Facebook reviews every report we receive in order to determine whether or not the content violates our Statement of Rights and Responsibilities, and will take appropriate action. Rest assured that these reports will be kept confidential.

If you have encountered a direct threat of suicide on Facebook, please immediately contact law enforcement. For reports in the United States, we also recommend that you contact the National Suicide Prevention Lifeline, a 24/7 hotline, at 1-800-273-TALK (8255). If possible, please encourage the user who posted the content to contact Lifeline as well.

You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.

We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:

http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx

You can submit reports of suicidal content to Facebook by clicking here.

The application you used to create your quiz or gift application was not made by Facebook. You'll need to get in touch with the third-party developer who created that application for help.

Yes, but it's a very large number. If you are receiving a "request-limit" error, you're probably doing something wrong. To help keep our API tier running as fast as possible, please ensure you're only pulling data you need. Please only pull data as the user requests it rather than all up front at once.

Also ensure you are using FQL.multiquery. With it you can combine multiple calls into one which should help speed up your application considerably.

If you are noticing abusive behavior from a person who is currently on your Friend List, we recommend that you remove this user from your Friend List and report them using the 'Report/Block' link that appears at the bottom of their profile.

If this doesn't resolve the issue, we further recommended that you block the abusive user by listing their name or email address in the "Block List" that appears at the bottom of the Privacy page. You can read more about how to block someone here.

If you have encountered a direct threat of suicide on Facebook, please immediately contact law enforcement. For reports in the United States, we also recommend that you contact the National Suicide Prevention Lifeline, a 24/7 hotline, at 1-800-273-TALK (8255). If possible, please encourage the user who posted the content to contact Lifeline as well.

You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.

We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:

http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx

You can submit reports of suicidal content to Facebook by clicking here.

If you need help with an application, please contact the developer. You can do this by clicking on the application's icon at the bottom of the Help Center or via the application’s page. If you have already used the application, you can click "about" next to the application's name from your Applications list. You can also find the application’s page from the Application Directory.

By default, your Inbox shows all messages that you have received. To view Updates from Pages, click "Updates" in the left column. To view only messages or Updates you have not yet opened, click "Unread" in the upper-right corner. Clicking "Sent" in the left column will show the messages you have already sent. Your name, as well as the name of people who have also participated in the thread, will appear in this view.

If you have created Friend Lists, you can filter messages from a specific one by clicking its name in the left column of your Inbox. You can create and edit Lists on the Friends page.

To view all messages from one sender, enter their name in the search box in the left column. If a name does not auto-populate when you enter it in search, Facebook will search for the text you entered in the subject and body of all messages in your Inbox.

You can search and filter your Inbox by sender, recipient, or keyword. In order to search, enter your query information in the "Search Inbox" field that appears in the top left corner of your Inbox. Searching your Inbox will automatically filter it based on your search results.

By default, the twenty most recent messages for any filter or search result will appear on the first page of your Inbox. You can scroll through older messages by clicking the arrows that appear in the top right corner of your Inbox.

The best thing to do is to talk to your children and teach them about Internet safety. Remind them to:

• Never share their password with anyone
• Understand their privacy settings
• Report people that violate our Statement of Rights and Responsibilities
• Block anyone that might be sending unwanted content

You can search for friends from a specific location by going to the Friends page and selecting the Browse filter. Then, select "City" in the drop-down menu and choose from the full list of cities in the next drop-down.

Search field:
If you start typing a query in the search field, which is located at the top of every page, the typeahead feature will list beneath the field a preview of search results, including the "Search the web" option to perform a web search for the query that you have typed there. Clicking that option will return a web search for your query, with the term highlighted in the search results.

Search results:
If you perform a search for a query in the search field, a list of search results will be returned. There will be several tabs at the top of the search results, including one titled "Web." Clicking on that tab will perform a web search for your query, with the term highlighted in the search results.

The web search feature is powered by Live Search. Please note that the results lists websites and content from across the internet, not just Facebook. To perform more searches using Live Search, click the "Advanced search on Live.com" link at the top of the search results.

A suggested term will be shown if your query is very closely related to another term. However, the web search will be performed on the query you entered, as you spelled it.

For example, if you enter "johnso" as the query, "johnson" will be presented as an alternative that you can click on to search for that term, but the search results will first be returned for "johnso," in case you meant to search for the query as you typed it.

For more information, please view the Live Search Privacy Statement. Facebook’s Privacy Policy is also available here.

Some settings are changing with the recent updates to Facebook privacy, but Facebook’s commitment to providing you control over your information is not. Here’s a summary of what’s changing:

• The Privacy page has been simplified, and in that process, some settings have been consolidated.
• A privacy control has been added to the publisher at the top of your home and profile page. This allows you to set privacy on individual posts. For example, you could post a status to Everyone or only to Friends. Learn more on the Publisher help page.
• Instead of having networks for regions (eg., Australia or New York City), people’s locations are now listed in the "Current City" or "Current Region" field of their profiles. This means if you use the "Friends and Networks" privacy setting, the networks part only applies to work and school networks.
• A basic set of information is publicly available, meaning it’s visible to anyone that’s able to navigate to your profile, applications you use on Facebook, and websites you connect with via Facebook. This information includes your name, profile picture, gender, current city, networks, friend list, and Pages. Any additional information (eg., photos or videos) will only be exposed if your privacy settings allow it.

Keep in mind that anyone who navigates to your profile will be able to view your publicly available information and information you’ve made visible to Everyone. While you do have the option to hide your Friend List from being visible on your profile, it will be available to applications you use and websites you connect with using Facebook. In addition, your profile picture appears in places you make comments and posts. You can always change your current profile picture or lower your search visibility if you choose.

Facebook created public search listings in 2007 to enable your friends to find you off of Facebook. When people search for you through a public search engine (eg, Google or Bing), they may see your public search listing. Your public search listing includes publicly available information (your name, profile picture, current city, gender, networks, friend list and pages). Please note that your Friend List will only appear in your public search listing if you allow Everyone to view this information.

In addition, any other information that you have made available to everyone using the Everyone privacy setting can be accessed by public search engines.

Your public search listing will only be available if you have the "Allow Indexing" box checked on the Search section of the Privacy Settings page. If you uncheck this box, people who do not yet use Facebook won’t be able to find you. Allowing your friends to find you both on and off of Facebook may make your experience more meaningful.

You can read about what some other advertisers have achieved with Facebook Ads on our Facebook Ads Page here.

We encourage all advertisers to become fans of the Facebook Marketing Page and the Facebook Ads Page to get examples of what other brands are doing to reach their desired audience.

Welcome to Facebook Ads! If you're a new advertiser, we encourage you to download our New Advertiser Guide, which you can find here.

If your question about creating Facebook Ads wasn't answered by the FAQs above, you may want to try creating an ad, and review our Advertising Guidelines for more specific information. Also check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

While you can restrict the visibility of an email address on your profile, there is no way to prevent individuals from locating you on the site via an email address attached to your account. However, you can adjust your email address preference from the Account Settings page, if you would prefer to operate your account under a different email address (one which you would not mind be located through on the site).

You can use Friend Lists to create different privacy levels for different groups of your friends. This allows you to selectively open more of your profile to the people closest to you. From the Profile Information section of your Privacy Settings page, clicking "Customize" will open a field for "Hide this from these people." Adding a friend or Friend List name here will hide the information in question from these people when they view your profile.

If you add a user to more than one Friend List, and those Friend Lists have conflicting privacy settings, the more restrictive of the privacy settings will always be respected.

If you enter three or more friends as an exception, you’ll have the option to create a new Friend List to group these people. You can create, edit and delete Friend Lists from your Friends page.

You can read about what some other advertisers have achieved with Facebook Ads on our Facebook Ads Page here.

We encourage all advertisers to become fans of the Facebook Marketing Page and the Facebook Ads Page to get examples of what other brands are doing to reach their desired audience.

If your question about improving your Facebook Ads wasn't answered by the FAQs above, you may want to check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

Some users are seeing their profiles display zero friends. They may also have difficulty viewing their friends’ profiles or seeing their friends in News Feed. We are aware of this issue and hope to have it resolved soon. If you would like to submit a report, please click here.

To view a list of known issues concerning the Friend Finder, click here.

If you have received a warning message about your activity on the site, please contact us here.

Some users are seeing an issue where clicking on a friend request refreshes the home page. If you are seeing this on the site, please report it here.

Friend connections on Facebook must be confirmed by both users involved. This happens through an initial friend request or invitation to join the site and a confirmation of the request by the recipient. It is not technically possible to become friends with someone without this confirmation.

A friend request can be sent manually or through features like Friend Finder and Classmate/Co-worker Search.

When using these features, please be aware that multiple friend requests and invitations can be sent simultaneously. If a user signs up through these invitations, they will automatically be added to your Friend List.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

What type of network are you trying to add?

A work network:

Please note that if your company does not distribute official email addresses to employees, we will be unable to create a workplace network for you.

If you have a work email address that has the company domain, please click this link.

If you’re not receiving the confirmation email, please check your email application's spam or junk folder or filter.

A college network:

In order to join one of our college networks, you need to have a valid email address from one of the schools we support. This email account needs to be set up to send or receive external emails. To accommodate alumni, we accept school affiliated alumni email addresses, which are available at many schools (often for free) through their school or alumni association.

If your school does not provide you with an email address, you will not be able to join that network at this time.

If you have an email address from your school, but aren’t able to receive the confirmation email, please check your spam and junk-related folders and filters.

If you’re still unable to add a college network, please click here.

If you cannot add your college or university because it is not supported, please click on this link.

A high school network:

If you do not have an option to add a high school network to your account, then you may be ineligible to register with a high school at this time. If you currently attend high school and are between the ages of 13 and 18 but have not provided this information accurately, please use the link at the bottom to contact us – we’ll then be able to update your account. If you are over the age of 18, you will need to add your high school information to the Education section of your Profile, as you are no longer eligible to add a high school network. Note that people will still be able to find you in a Classmates Search.

If you are unable to add your high school network because you have recently switched high school networks, you may need to wait until the block expires before adding a new high school. If you are registered in a high school that you do not currently attend, please use the form below to contact us – we’ll then be able to update your account.

If you are unable to add your high school network because we do not support your high school, we can help to add the network to Facebook. Please click here to contact us with your high school information.

You can join multiple networks, but you will have to choose one to be your primary network. Your primary network should be whichever network you feel most connected with. Note that your primary network will appear next to your name, and will influence which search results you see first. For example, if you belong to the NYU network and the Harvard network, and select NYU as your primary network, your name will appear as John Smith (NYU) to other users. Similarly, when you search for something, results from NYU will appear first, followed by results from the Harvard network, and then from other networks.

You can submit a name change request through the "Name" section of your Account Settings page. Please note that Facebook reviews each name change request that is submitted. Due to the volume of requests we receive, your request may not be processed immediately.

Please note that Facebook account names must adhere to the following authenticity standards:

• Your full first and last name must be listed. Nicknames can be listed if they are a variation of your first or last name, but only in the format "First Name ‘Nickname’ Lastname."
• Accounts are for personal use only. To represent a celebrity, business or brand, please create a Facebook Page. Pages are for representing a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. For more information about Facebook Pages, please click here.
• Professional and religious titles are not allowed in account names.
• You can list your maiden name as your alternate name on the Account Settings page. Please note that account names that include "was," "nee" and "formerly" are not allowed.
• Accounts can represent one person only. Accounts representing groups, families or couples are not allowed.

Facebook reviews every name change request before it is approved. If your name change request is rejected, it could be because our systems have mistakenly prevented the change. If your real, full first and last name has been rejected, you can submit your request for further review by clicking here.

To help people who know you by another name find you in Search, Facebook allows you to display the name entered in your "Full Alternate Name" field on your profile.

To display your alternate name on your profile, follow the steps below:

1. Select "Account Settings" from the Settings drop-down menu.
2. Click on "change" in the "Name" section.
3. Under the "Full Alternate Name" field, check the box that allows you to "Also display on my profile and in search results."
4. Click the "Change Alternate Name" button.

If you have checked the box to display your alternate name on your profile, it will appear in parentheses next to your Full Name at the top of your profile. It will also be displayed in search results and in any friend requests you send.

Please note that Facebook account names must adhere to the following authenticity standards:

• Your full first and last name must be listed. Nicknames can be listed if they are a variation of your first or last name, but only in the format "First Name ‘Nickname’ Lastname."
• Accounts are for personal use only. To represent a celebrity, business or brand, please create a Facebook Page. Pages are for representing a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. For more information about Facebook Pages, please click here.
• Professional and religious titles are not allowed in account names.
• You can list your maiden name as your alternate name on the Account Settings page. Please note that account names that include "was," "nee," and "formerly" are not allowed.
• Accounts can represent one person only. Accounts representing groups, families or couples are not allowed.

Facebook reviews every name change request before it is approved. If your name change request is rejected, it could be because our systems have mistakenly prevented the change. If your real, full first and last name has been rejected, you can submit your request for further review by clicking here.

To change your date of birth:

1. Navigate to your own profile by clicking Profile at the top of any page.
2. Click on the "Info" tab.
3. Click on "Edit Information" at the top.

If you are under 18, please click here.

There are three ways to block someone:

1. Go to the Privacy Settings page and click "Block List." Enter the name or email address of the person you want to block in the appropriate field and click "Block."
2. If you cannot find someone using the Person search field, try going to their profile page. You can block them by navigating to the "Report this Person" link at the bottom of their profile page. Once you click this link, check the "Block this person" box and then click "Submit."
3. Lastly, please note that you can block someone through the "Report" link located next to messages in your Inbox.

People will not be notified when you block them. If you are unable to block someone using any of the methods listed above, it is possible that they have left Facebook or have restricted their privacy settings.

If you cannot block someone and would like to prevent them from viewing your profile, you can adjust your Privacy Settings accordingly. For more information on editing your Privacy Settings, click here.

We want Facebook to remain an environment where people can connect and share comfortably. Cyberbullying is defined as the use of any new technology to harass or intimidate someone and is considered to be abusive behavior from minor to minor, while cyberharassment typically involves adults. There are steps you can take to prevent this kind of behavior if it occurs.

Accept Friend Requests Safely

In order to prevent harassment from strangers, be careful to accept friend requests only from people you know in real life. Also, remember to report any messages or profiles that look suspicious. Facebook is based on a real-name culture, and fake profiles are regularly disabled when they're reported to us. Please also keep in mind that only confirmed friends can post to your Wall or contact you via Facebook Chat, so if you're worried that someone will make inappropriate posts or send offensive messages, just ignore that person's friend request.

Use the "Block" Feature to Stop Abusive Behavior

A block prevents specific people from viewing your profile. When you block people, any ties you currently have with them will be broken, and these people won't be able to contact you through Facebook. If you receive inappropriate or abusive communication, you can block the person by listing his or her name in the "Block People" box at the bottom of your Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any Facebook page and selecting the "Privacy Settings" option from the drop-down menu that appears.

Report Abusive Behavior Directly to Facebook

The most efficient way to report abuse is to do it in the same place it occurs on Facebook. For example, if you receive a harassing message in your Inbox, you can report the message by clicking on the "Report" link next to the sender's name as you are reading the message. If you receive a harassing message from a person who is a Facebook friend of yours, you should remove the person as a friend and report the message. Reporting the message as harassing will automatically add this person to your Block list. You can also use the "Report/Block person" link that appears at the bottom of the abusive user's profile. If you learn that someone is continuing to make abusive comments about you even after you've blocked them, you can ask a friend to report that person on your behalf. Reports are confidential and the user being reported does not know that they have been reported. After a report is submitted, we will investigate the issue and make a determination as to whether or not the content should remain on the site based on our Terms of Use. A Facebook administrator looks into each report thoroughly in order to decide the appropriate course of action.

Restrict Privacy Settings

To restrict the amount of information that potential bullies may have access to, customize your privacy settings so that certain people can't access information like your Wall, photos, or profile. You can also change your privacy settings if you are uncomfortable being found in searches or having your profile viewed publicly. Privacy on Facebook is controlled primarily from the Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any page of Facebook and selecting the "Privacy Settings" option from the drop-down menu that appears.

Respond to Abusers in the Right Way

Cyberbullies often seek a reaction from the people they harass. When they fail to get one, they often give up gradually. Rather than responding to a bully via Inbox, a Wall post, or Facebook Chat, you can delete offensive posts from your Wall or messages from your Inbox and then use the "Block" or "Report" functions to resolve the issue safely. To delete an offensive Wall post, hover over the post in question, click the "Remove" button that appears, and select "Delete" in the dialogue box. To delete a message from Inbox, simply click the "Delete" button at the top of the message. Only confirmed friends can post to your Wall or send you a message through Chat. If you are receiving posts and Chat messages you don't like, you should consider removing the sender from your friends list.

These tips have been reviewed by stopcyberbullying.org and connectsafely.org, two independent organizations that provide tools, resources, and educational materials on internet safety including cyberbullying and cyberharassment.

ConnectSafely.org offers additional information on cyberbullying and cyberharassment at http://www.connectsafely.org/Safety-Tips/tips-to-help-stop-cyberbullying.html.

Stopcyberbullying.org offers information on preventing cyberbullying and cyberharassment at http://www.stopcyberbullying.org/prevention/index.html.

Facebook is a member of the StopCyberbullying Coalition, a movement to understand, prevent, and address cyberbullying affiliated with stopcyberbullying.org.

It is possible that your account has been compromised. Please visit the Security section of the Help Center for assistance with this issue.

Sharing links helps facilitate the flow of information on Facebook. If you click the "Share" link below any piece of content, you will have the option to send that content in a message or post that content to your profile. If you send the content in a message, the recipients will see it in their Inbox and be able to reply to you. If you post it on your profile, it will display in your Links section.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

The stories that appear on your friends’ home pages are based on the content you publish, the settings of your Publisher Control, and your friends’ filter preferences. While your friends can always choose to hide content that you publish, you can ensure that they have to option to view your stories by changing the settings on your Publisher Control.

Learn more about the Publisher Control here.

If your question about Facebook advertising credits wasn't answered by the FAQs above, you may want to visit your Account Funding Sources page to check and see if you have Facebook advertising credits on your account, or check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

Events have three different privacy options:

1. Open: Anyone can add themselves to the guest list without receiving an invitation or being approved by an admin. They can see the event information and all associated content (e.g., photos, Wall posts and videos).
2. Closed: People must be invited to be on the guest list. Everyone can see the event info and request that the admin send them an invitation. Only those people who have received an invitation can see the event Wall and photos. People who are not invited will not see stories about closed events.
3. Secret: The event can not be found in searches. These events are invitation only. People who have not been invited cannot view the event info, Wall, or photos. They also will not see any stories about the event.

To view a list of known issues concerning the Events application click here.

If your question about charges and receipts wasn't answered by the FAQs above, you may want to visit your Billing Manager to view detailed advertising receipts in your own account, or check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

If your question about Facebook Ads billing wasn't answered by the FAQs above, you may want to visit your Account Billing Summary for account-specific billing details, or check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

If you are importing a blog into Facebook, edits or additions to your external blog should update your Facebook notes within three hours. If you are having problems getting your notes to import or update, please tell us more here.

Atom and RSS feeds from Facebook include the Bloglines Feed Access Control extension , and we set the access parameter to "deny" for all of our feeds. We also indicate in our robots.txt that feeds should not be visited or indexed by bots. The major aggregators and search engines (Bloglines, Technorati, Google, Yahoo!) all appear to respect these directives. If you are very concerned about the possibility of someone seeing your Notes that you don't want him or her to see, we've added a privacy option that you can set on your Notes privacy page which will prevent any of your Notes from being syndicated in any RSS or Atom feed.

If your question about Facebook Ad payment options wasn't answered by the FAQs above, you may want to check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

If your question about ad scheduling or delivery wasn't answered by the FAQs above, you may want to check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

If your question about Facebook Ads reporting or Facebook Insights wasn't answered by the FAQs above, you may want to visit your Reports Manager to see the reports you can export as an advertiser, or check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

You can join any open group that is set as global or that is limited to one of your current networks. You can search for groups by typing a name in the Search field at the top of the page, and then filtering the results to show only groups by clicking the Groups tab. Alternatively, you can browse groups by category from the Groups main page. To become a member, click the group's name, and then click "Join this Group" under the group picture on the right side of the screen.

Some groups require admin approval for you to join. If you try to join these groups, you will have to wait for an admin to confirm your request before you can join the group. Admins can change the settings for who can join a group at any time, and can also block specific people from joining a group.

Certain groups on Facebook require an invitation in order to join. You cannot request to join these. Only an invitation from a group admin will give you access.

Due to restrictive search privacy, a group administrator’s name may be listed in black text and will not appear under the "Admins" section of the member list. To contact this admin, you will need to use the group Wall or discussion board. If they remain unresponsive and you wish to gain admin status, you will need to create a separate group for this purpose.

If your question about Facebook Ads costs and budgeting wasn't answered by the FAQs above, you may want to check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

If your question about Facebook Ad targeting wasn't answered by the FAQs above, you may want to check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

High school networks are for current high school students only. Unfortunately, you cannot affiliate with a high school network as an alum.

High school alumni can list the school that they graduated from in the Education Information section of their profile. To edit this information, go to your profile’s Info tab and select the "Edit" link that appears in the Education Information section. Also, you can search for other people who have listed a specific high school on their profile by using Classmate Search.

If your question about Facebook's advertising policies wasn't answered by the FAQs above, you may want to visit Facebook's Advertising Guidelines, and check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team. Additionally, if you created Facebook Ads that were disapproved, please review the disapproval notification you received at your account email address and also within your Ads Manager for specific details about the disapproval.

If your question about designing Facebook Ads wasn't answered by the FAQs above, you may want to try creating an ad yourself to see the process. You can design, preview, and continue to revise your ad without actually purchasing it so that you will see how it will look to users on the site. Also check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

Some users are seeing a blank page when they go to the Inbox. If you are experiencing this problem, please make sure you are using the most recent version of your internet browser. Click here for information about updating your browser. As a temporary solution, you can also visit your Inbox on Facebook Lite. If the problem persists, please submit a report here.

Some users are experiencing this error when trying to access individual messages. Please report this issue here.

Some users see an error message when opening their Inbox. If this problem persists longer than a few hours, please submit a report here.

Please click here to report this issue.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

If your account has been hacked, "phished," or is sending spam out without your consent, click here.

Please only submit bug reports related to messages and Inbox here.

If you'd like to report a specific ad you've seen on Facebook, please fill out this form with as much detail as possible and one of our specialists will investigate your report right away.

If your question about Facebook Ads wasn't answered by the FAQs above, we encourage you to check out our Advertising Guidelines as well as other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

The Suggestions feature was built to connect you with people or Pages on Facebook that you are likely to know. If you don't want to appear in this box for other people, you can restrict your search privacy settings from the Privacy Settings page under the Settings drop-down menu. You will want to adjust the Search Visibility section so that it is restricted to the kinds of people you want to be able to find you in Search. If you are available in Search to someone, you may appear in their Suggestions section.

At this time, the Friend Finder is capable of looking directly at email address books for certain email domains (e.g., @hotmail.com). If the error message, "Unsupported Email Address" appears, then this feature cannot automatically look at the address book of your email address to find your friends.

However, you can still use this feature if your email client (the program you use to read your email) allows you to export your contacts list as a .csv, .vcf, or .txt file. Uploading this file to Facebook will allow us to use it to tell you which of your contacts are on the site. For more detailed instructions on how to do this with specific clients, please see the bottom of the Friend Finder page.

In the future, we hope to expand the feature's capabilities to serve the needs of a wider range of users. In the meantime, please feel free to utilize our other search and invitation tools.

The Facebook Bot (AIM: facebook) will alert your friends of invitations and friend requests that you send to them when using the AIM Instant Messenger Friend Finder. If you wish to stop the Facebook Bot from contacting you in the future, you can type "stop" or "cancel" into an instant message with the Facebook Bot. You can learn more about what the Facebook Bot can do by typing "help" into an instant message with the Facebook Bot.

Please make sure that the file follows the format below:

1. First line contains the words "Email Addresses"
2. The following rows only contain email addresses and no other type of information (name, location, etc.)

If you continue to experience problems, please submit a report here. Please note that Facebook may need a copy of your address book (e.g. comma separated value - .csv file) to troubleshoot the problem. However, we will not send any invitations on your behalf.

We think there are many options for users to choose a username that represents their identity. But we also wanted to help our users avoid potential disputes concerning usernames that may be protected by intellectual property rights. In order to do that, we have encouraged rights owners to contact us if they want to reserve/protect certain names.

We've taken steps to limit this behavior. Only those who created accounts before username availability was publicly announced at 3 p.m. on June 9, 2009 will be eligible during the first wave, which lasts until 11:59 p.m. On Sunday, June 28, 2009. After 11:59 p.m. Users will be required to have a verified Facebook account, which may require mobile phone authentication. This decision was made to prevent people from creating new accounts just to take advantage of reserving a username. We've also reserved certain names that have been brought to our attention in an effort to help third parties protect their intellectual property and other rights. We also have a strict no transferability policy. If we determine that usage of a username is for squatting, that username will be reclaimed by Facebook.

Unfortunately, a list of pending friend requests is not available. You can, however, determine the status of your friend request with another user when you find them in search. The "Add as Friend" link will appear if you have no pending friend request with them. If you have a pending request with them, "Friend requested" will appear instead. If the "Remove friend" link appears, you two have confirmed your friendship.

Please report this issue here.

If you are getting a 'Database Down. Sorry, a temporary error has occurred. Please try again' error, please report this issue here.

If you are getting a "Sorry, this profile is not available at the moment. Please try again shortly" error when trying to view a friend's profile, please report this issue here.

Please report this issue here.

To resolve this issue, please try upgrading to the latest version of Flash. If you continue to see this error message, please report this issue here.

Your problem is most likely related to your Internet browser. To upgrade your Internet browser, or clear its cache and cookies, please follow these instructions.

If you are using Internet Explorer, please reset your internet browser’s security settings to default. For instructions on how to access your browser’s security settings, please click here.

If the problem persists, please make sure to add "www.facebook.com" as a Trusted Site by following the instructions on adding secure websites here.

Please report this here. Be sure to copy the full error that you see on your screen.

Please report this issue here.

Please report this issue here.

If you are seeing an "Authentication Failure You are not permitted to do that" error, please report this issue here.

Please report this issue here.

Please report this issue here.

When using the Friend Finder to send friend requests and invite people to Facebook, please make sure to use your email password and not your Facebook password. In addition, please ensure that the password is less than 17 characters and does not contain any strange characters (passwords must be a combination of letters/numbers). If you are still unable to use this feature, please submit a report here.

While chatting, some users are seeing "An unexpected error occurred" message in the Chat box. Please report this issue here.

Please click here to view and report an error message you are seeing.

If you wish to report that someone’s username infringes your intellectual property rights, please fill out our username infringement form.

If you wish to report that someone’s username infringes your rights, please fill out our username infringement form. The form is located here.

If you wish to report that someone’s username infringes your rights, please fill out our username IP infringement form. For all other reports of intellectual property infringement, including Page names, please click here.

If you wish to report that someone’s username infringes your rights, all you need to do is fill out our username IP infringement form here.

If you have reason to believe you’re currently receiving invalid clicks or have received invalid clicks in the last two months, please fill out this form to request an investigation. If we determine that you were in fact charged for invalid clicks that we did not previously detect, we will credit your account accordingly.

When you contact us, please provide as many details as possible about the suspected activity so that we can thoroughly investigate your report. We often request server logs documenting the traffic to your site during the time period in question so that we can compare our logs to the server logs and explain any discrepancies that may be occurring. We cannot accept third-party aggregations for this purpose because they don’t contain the level of detail needed for investigation.

If you’re concerned with the amount of time visitors are spending on your site, or the number of conversions you’re receiving, we recommend that you visit the Success Stories and Best Practices section of the Facebook Help Center.

When a user connects, you can use information provided via the API to help provide a richer user experience to that user. You can cache this data for up to 24 hours, but may not store or transfer it per the Facebook Platform Policies and Guidelines. This includes data that you may offer pre-filled in a form. For any data that a user manually enters directly into your application, this is considered independent data, and you can do whatever is permitted by your privacy policy.

You should refresh your version of the data at least every 24 hours to make sure you are using the most up-to-date versions of the information.

In addition, if you are ever displaying information about one user to another user, you must use the viewing user’s session key to request the data about the person being viewed. This will determine whether or not the viewing user has access to see the information. In the case where the viewing user is not connected with Facebook, use "null" for the session key, and you will be able to access public information. If you use xFBML or FBML to represent user data on your page, this will be handled automatically for you.

When attempting to view certain profiles, some users are seeing an error that says: "The page you requested was not found. You may have clicked an expired link or mistyped the address. Some web addresses are case sensitive." If you would like to submit a report about this issue, please click here.

Your problem is most likely related to your Internet browser. To upgrade your Internet browser, or clear its cache and cookies, please follow these instructions. If you continue to experience this issue after doing so, it’s possible this may be related to antivirus software you have installed on your computer. We recommend that you temporarily turn this software off and see if this resolves the issue. If you continue to experience problems, please send us the name of your anti-virus software. More detailed information will help us investigate the issue further.

The issue you are experiencing is caused by your screen resolution. We recommend that you adjust your resolution to 1024 x 768 or higher. To do so, please try the following these instructions.

To view a list of known issues concerning your Account Settings, please click here.

After adding new information to the Contact Information section, some users are not seeing it display on their profile. If you would like to submit a report, please click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Facebook stores information to send invitations and reminders to non-users. To request that we remove this information from our database, please click here.

After reactivating your account, it may take a few hours before all your groups, events, notes and other content is completely restored. If this content has not been restored within 24 hours of reactivation, please submit a report here.

When sending messages or event invitations to a group, delivery may be delayed. Group members should receive these messages within a few hours. Guests will not display on an event until they have received these invitations. We are continually working to shorten these delays. If it has been more than 24 hours since you first tried sending a message or invitation to your group and members have still not received it, please submit a report here.

If you are seeing a group or event invitation on your home page that still appears after you have taken action on it, or that does not allow you to take action, please follow these instructions to clear your browser's cache and cookies. If the invite remains after you have taken these steps, please submit a report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

For more information about usernames, please click here.

Some users are experiencing issues with the pages not loading properly. Please report this here.

Facebook has enabled third-party websites to use Facebook’s login and authentication system through a program called Facebook Connect. Facebook Connect allows users to take their Facebook identity, network, and privacy settings with them as they browse and interact with the rest of the Web. Connect-enabled sites often provide an option to log in to Facebook directly from the site itself. When you see this, you should make sure that the login opens in a separate browser pop-up window, and that the Web address (URL) for the pop-up contains the proper "www.facebook.com" domain. If it does, you’ll know that it’s a legitimate Facebook page and not a phishing attempt, and you can log in safely and securely. Note: if you’re logged in to Facebook, the Facebook Connect partner site should only ask you to "authorize" that site.

Some users are experiencing this duplicate tagging. If you would like to submit a report, please click here.

Sometimes during periods of site maintenance, photo albums or individual photos will temporarily disappear. If you are currently missing some photos, please wait for a few hours to see if they reappear. We apologize for any inconvenience this may cause you. If the photos do not reappear, please submit a detailed report about the missing photos here.

In order to add a photo to the Profile Pictures album, you must upload that photo as your current profile picture.

For more instructions on how to upload a profile picture, please click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

To access the Groups application, use the bookmark in the Applications menu at the bottom left of the page. If you do not see a Groups bookmark in the menu, type "Groups" in the search box at the top of the page and follow the link that appears. While using the application, you will see the option to bookmark it in the bar at the bottom of the page. You may adjust the order of your bookmarks at any time by dragging them within the Applications menu.

Keep in mind that you can also access individual groups by typing their names into the search box and following the direct link that appears.

Some Internet Explorer users are seeing the Facebook footer menu in the middle of the page. For a quick fix, please follow these instructions to upgrade your browser.

If your account has been deleted, please visit the Help Center which offers a process to get your account back up and running. Once your account is re-enabled, please provide details using the Developer Help Contact Form and we will be happy to restore your administrative access.

Please provide details using the Developer Help Contact Form and we will be happy to restore your administrative access.

Your updates should appear in News Feed promptly. If your update hasn't appeared in News Feed after several hours, please report this issue here.

Some users are experiencing issues with the home page not loading properly. Please report this here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

To view a list of known issues concerning the Home Page, please click here.

To view a list of known issues concerning the Profile Page, please click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site. If you are having problems logging into an account you have already successfully registered, click here.

Please only submit bug reports related to having problems with signing up for a new account here.

Please follow the steps below to resolve this issue:

1. Ensure that you are logging in with your correct email address. Check your email for your original confirmation email to be sure.
2. Try logging in with any other email address associated with your account. They all serve as login email addresses.
3. If you are having issues with your password, you can reset your email password here.
4. If you're still having trouble after the above steps, please click here.

If your question is not listed above, please view Login and Password help topics.

You can create a Facebook Page.

Facebook Pages give brands and businesses an opportunity to create a presence on Facebook. Brands and businesses can customize their Facebook Page to maximize user interaction and interest. A Facebook Page will allow brands and businesses to deepen connections with users and give the ability to maximize viral promotion through Social Ads. Click here to create a Page, or simply click on the "Create a page for your business" link at the bottom of any Page.

You can create Social Ads.

Social Ads leverage the power and viral nature of Facebook News Feed by serving relevant stories when users’ friends take actions with a Facebook Page or Application. In addition to providing a more relevant advertising experience for users, Social Ads help brands and businesses maximize reach to a greater percentage of the Facebook audience. To learn more about Social Ads and start creating your campaign, please click here.

We are currently helping our users with the "koobface" worm and phishing sites. If your account has recently sent spam (e.g., "check this out!" messages you don’t remember sending), please click here for more information. You can also visit the Facebook Security Page for instructions on resetting your password, downloading free antivirus scanners, and other helpful tips.

If you see a Page that interests you – either on a friend’s profile or in a News Feed story – you can click on the link to that particular Page to learn more. Once on the Page, you click the "Become a Fan" button that appears next to the Page name.

You can also search for Pages by visiting our Pages Directory. You can browse to easily see your Pages, your friends' Pages, and view all Pages on the site.

Lastly, when you search for a term or name on Facebook, you can filter the results to show only Pages by clicking the "Pages" link in the left column. Each Page search result will show a "Become a Fan" link to its right.

You can remove yourself as a fan of a Page by taking the following steps:

1. Navigate to the Page by entering its name into the search bar in the upper right corner.
2. Click the "Remove me from Fans" link located on the lower left hand side of the screen.

The Pages that you become a fan of will be displayed on the bottom of the Info tab of your profile. If your search visibility allows Pages to be displayed to non-friends, they will also see this information when they find you in search. You can control this from the Search section of your Privacy Settings page.

Please select the option that best describes your issue:

• I'm already registered, but I need to change my name: Please submit your name change request and allow 24 hours for the submission to be approved. Facebook reviews each name change request that is submitted. Due to the volume of requests we receive, your request may not be processed immediately. If you have already submitted the request and the 24 hours have expired, please submit your report to Facebook.


• I'm trying to sign up for a new account to use as a personal profile: While signing up for a personal profile, please ensure that your full name does not contain any invalid punctuation and that it contains a full last name. If you're still having problems signing up for a personal profile, please submit a report.


• I'm trying to register a presence for a business, product, or public figure: We do not allow these entities to maintain personal profiles, but you can create a Facebook Page. Pages can only be created to represent a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. Find out more about Facebook Pages.

Please click here to request a new password for your account.

If you are not the account owner and are attempting to sign up for an account, then please be aware that you can only sign up for one Facebook account per email address. Email addresses are offered for free by many websites (e.g., Yahoo!, Gmail). If you believe you are receiving this message in error then please click here.

Your problem is most likely related to your internet browser. We recommend that you upgrade your browser, or clear its cache and cookies, by following these instructions. If you continue to experience problems, please click here.

To learn more about creating and managing Facebook Pages, please click here.

You can reactivate your account at any time by logging in with your login email address and password. If you're experiencing login problems, please view Login Problems help topics.

Every Page will appear in search results on Facebook. When a user becomes a fan of a Page, that Page will appear in the Pages section on the Info tab of the user’s profile. Additionally, all Pages can be found in the Page Directory.

Pages will receive News Feed distribution for various actions fans take on the Pages. Users will see these stories and can click through to the Page and can then become of fan of the Page. Alternatively, if a user sees a Page he likes on a friend’s profile, he can visit the Page by clicking on the Page’s profile photo. He can also search for the Page by name, either within Facebook or from a global search portal. On the Page, he can click on the "Become a Fan" button in the upper right hand corner.

Pages will be publicly viewable, so people searching for a particular artist or company on the World Wide Web will find the Page’s Facebook presence and be able to view that Page’s photo and basic information. In order to view a Page in its entirety, become a fan of a Page, and engage with a Page, the individual must join Facebook.

As a Page admin you can select who is able to search for and become a fan of your Page. To do this, follow the steps below:

1. Click the "Edit Page" link beneath the Page’s photo.
2. Click the pencil icon in the Settings section and select "Edit" from the drop-down menu that appears.
3. Make country and/or age restrictions.
4. Click the "Save Changes" button.

If you want to re-add an application that you removed, go to the Application Directory and search for the name of the application. Click through to the application page, and select "Add to Page" in the upper right part of that page and then select the Page you’d like to add the application to from the drop down menu next to "Add this application to."

Third party developers will also build an array of applications as they compete for Pages to install them. We expect that these tools will range from playing media to merchandising to ticketing. It is up to the developers who create the applications whether they create an application that can only be added only to personal accounts, or only added to Pages, or that can be added to both.

If you cannot find an application to do something that you want to appear on your Facebook Page, or if you have unique functionality that you’d like to add to your Facebook Page, then you should consider building your own application. You can build applications that work just on your Facebook Page, or which works on your Page and can be added by regular users to their own profiles.

While building applications is relatively simple, it does require an engineer to help you develop, deploy and maintain the application. For some tips on how to get started building applications, see Building Applications on the Facebook Platform.

The Visa Business Network was created to help small businesses easily share information. Speaking with other individuals working towards similar goals is one of the best ways to learn how to run a successful business. A community of support and insider information will be the additional boost your company needs to help it reach and exceed your expectations.

To add the application, please click here.

The name I’d like to create a Page for is blocked. How can I create a Page for this artist, brand, or business?

Only the official representative may create a Page for an artist, brand, or business. If you are the authorized representative, you will need to contact us from an address associated with this artist. If you're not able to create your desired Page, please contact us through the form linked from the error message you see.

If you aren't the authorized representative and would like to create a space for fans of a certain topic or figure to share their thoughts and opinions, we suggest you create a Facebook group.

There’s already a Page for the artist, brand, or business I represent. How can I gain access to it?

Only the official representative may create or gain access to a Page for an artist, brand, or business. If you are the authorized representative, you will need to contact us from an address associated with this artist. If you're not able to create your desired Page, please contact us through the form linked from the error message you see. Please submit this form with all requested information.

I don’t have a Facebook account. Can I still create a Page?

Yes, you can create a business account. To create a business account, follow the steps below:

1. Create a Facebook Page by clicking here.
2. After entering the required information, you will be prompted to log in to an existing Facebook account or create a new one. If you do not currently have a Facebook account, please select "I do not have a Facebook account."
3. Enter your email address and date of birth.

I can’t find the "Create Page" button.

To get started, please click here.

For questions and answers regarding usernames for your Page, click here.

If you click on the "Create Your Profile" button, you will be asked to provide additional information to allow you to transform your business account into a personal account. You will be required to enter your full name, a security question, and an answer to your security question. Once this final registration step is completed, these changes cannot be reverted. You will then permanently have a personal account on the site.

If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

No, once you provide the final registration information for creating a user profile, you cannot revert back to your business account.

If you convert your business account into a user profile, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:

1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT2550
2. Reset password: From the Account Setting page, you will need to create a new password. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
3. Never click suspicious links: It is possible that your friends could have unwillingly sent you spam, viruses, or malware through Facebook if their accounts were infected. Do not click this material and do not run any .exe files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as it will contain important security warnings and protection features.

If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

Some users are unable to display older Wall posts on their profile. Please report this issue here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

If you have a business account, you will be able to view and edit all of your Pages and ads created with that account. You can take any action on the Pages you administer, including editing your Page information or adding Page content such as photos, videos, and events. You can also view all the statistics related to both your Pages and your ads.

You will not, however, be able to view the profile information of any other users or add any other applications to your account. For example, business accounts can't be used to add friends, send messages, or interact with other Pages. Your account will not be visible in search and other users on the site will not be able to find you and add you as a friend.

Here are some business models that we've seen developers use to successfully monetize their applications: http://wiki.developers.facebook.com/index.php/Common_Business_Models_for_Facebook_Applications. You can also check out these articles that we think are really interesting and helpful: http://wiki.developers.facebook.com/index.php/Articles_About_Application_Monetization, and this list of third party providers who can help you monetize http://wiki.developers.facebook.com/index.php/Third_Party_Providers_to_Help_You_Monetize. Finally, check out this topic in the Developer Forum for extensive discussion of application monetization: http://forum.developers.facebook.com/viewforum.php?id=8

Please verify that the credit card number, address, and other payment information are correct before retrying your purchase. If you are still experiencing difficulty, click here.

You can see which friends are online by clicking the Chat menu at the bottom right of any Facebook page. A green dot will appear next to a friend who is online and available to chat, and a moon will appear next to a friend who is currently idle. On profiles and anywhere else on the site, clicking on a chat icon will start a conversation with that person.

To send a Chat message, simply type your message and then press "Enter" or "Return" on your computer keyboard.

Please note you can only message with your confirmed friends using Facebook Chat.

A Page can have multiple administrators. Each Page admin will need their own business account or personal profile. Only the official representative of an artist, business, or brand may create a Facebook Page. The Page creator can then add other admins to help manage the Page. Each Page admin can edit the Page from their own accounts by selecting the "Ads and Pages" icon from the Applications menu in the lower left corner of any Facebook page. The creator has the power to add and remove other Page admins. Admins cannot, however, remove the creator of the Page.

We are currently working with people whose accounts have been affected by money transfer scams. Please use caution around messages from friends claiming to be stranded and asking for money.

Your friend's Facebook account may have been compromised by cybercriminals attempting to impersonate them. Most frequently, these criminals will gain control of a Facebook account, and use the Chat or Status features to claim they are stuck in a far away location and in need of financial assistance.

If you have received a message like this, please enter your friend's account information in this form so that we can make sure your friend's account is secure.

If you are having general trouble logging in to your Facebook account, please click here for more information.

We are currently working with people whose accounts have been affected by money transfer scams

The money transfer scam is characterized by cybercriminals using Facebook in an attempt to trick your friends into sending them money. Most frequently, these criminals will gain control of a Facebook account, and use the Chat or Status features to claim that you are stuck in a far away location and in need of financial assistance.

It is possible that your email account was compromised as well, as obtaining access to a victim’s email is one of the primary ways these cybercriminals have been operating. Please take the following steps to ensure the security of your Facebook account:

1. Select a unique and complex password for your Facebook account and keep this entirely to yourself. You can do this from the Account Settings page of your Facebook account or by using the "Forgot Password" link on the login page.



2. Select a new, unique password for any email address associated with your account, making sure to avoid using the same password for any account.



3. Verify that you control all of the email addresses associated with your account on the Contact Email section at:

https://www.facebook.com/editaccount.php


4. Add a security question to your account from the Account Settings page if you have not done so already.



5. Visit the following page for more information about Facebook security and how to report suspicious material:

http://www.facebook.com/security

If you require further assistance in securing your account, please enter your account information in this form so that we can make sure your account is secure.

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:

1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT1222


2. Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.


3. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
   
   Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
   
   To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.

If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

If your account has been hacked and you can still access your login email address, please attempt to reset the password to your account by selecting the "Forgot your password?" link that appears above the Password field on the Facebook Login page. An email will be sent to you with steps for completing the process.

If your account has been hacked and the login email on your account has also been compromised or has been changed, please send us information about the account so we can look into it further and hopefully restore access. Please submit your report here.

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:

1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT1222


2. Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.


3. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
   
   Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
   
   To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.

If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

Facebook has enabled third-party websites to use Facebook’s login and authentication system through a program called Facebook Connect. Facebook Connect allows users to take their Facebook identity, network, and privacy settings with them as they browse and interact with the rest of the Web.

Connect-enabled sites often provide an option to log in to Facebook directly from the site itself. When you see this, you should make sure that the login opens in a separate browser pop-up window, and that the Web address (URL) for the pop-up contains the proper "www.facebook.com" domain. If it does, you’ll know that it’s a legitimate Facebook page and not a phishing attempt, and you can log in safely and securely.

Note: if you’re logged in to Facebook, the Facebook Connect partner site should only ask you to "authorize" that site.

If you deactivate your account from the "Deactivate Account" section on the Account page, your profile and all information associated with it are immediately made inaccessible to other Facebook users. What this means is that you effectively disappear from the Facebook service. However, if you want to reactivate at some point, we do save your profile information (friends, photos, interests, etc.), and your account will look just the way it did when you deactivated if you decide to reactivate it. Many users deactivate their accounts for temporary reasons and expect their information to be there when they return to the service.

If you do not think you will use Facebook again and would like your account deleted, please keep in mind that you will not be able to reactivate your account or retrieve any of the content or information you have added. If you would like your account permanently deleted with no option for recovery, log in to your account and then submit your request by clicking here.

Find more questions and answers here.

Some users are seeing a "Could not connect to Facebook Chat at this time" or a yellow exclamation point in the bottom right corner of the screen. To submit a report about this, please click here.

Sometimes while chatting with friends, it will appear that they have signed off of Facebook. To submit a report about this, please click here.

If the Chat menu does not expand when you click on it, please restart your browser and try again. If you are using an old browser such as Internet Explorer 6, you will need to upgrade your browser to be able to see the Chat menu. If you continue to have problems, please submit a report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

"MAU" means "monthly active user". You see other help topics for information about how a user is counted as an active user.

If you are prompted to reset your password every time you log in, your problem may be related to your internet browser. Please follow these steps to troubleshoot the issue:

1. Follow these instructions to clear your browser’s cache and cookies.
2. If you continue to experience problems, reset your password and log in.
3. If you logout and confirm that you cannot log back in, please contact us."

Before reporting a new bug, be sure to review existing login issues listed here. If you are having problems creating an account, click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit new bug reports related to problems accessing your existing account here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

If you can make a website, you can build with Facebook Platform. No special or deep programming skills are needed, though it may help for more advanced features.

Facebook has several features in place to limit the potential for spam and abuse on the site. Verifying your account helps you retain control of your account and applications on Facebook.

There are two ways to verify your account. First, you can verify your cell phone, which allows us to verify that a real person is in control of the account. This process is explained at: http://www.facebook.com/confirmphone.php

The second way to verify your account is to affiliate with a college network. If your school provides you with an email address, you can add a college network from the 'Networks' tab on the Account Settings page, which can be accessed from the 'Settings' drop-down menu at the top of any Facebook page.

Unfortunately, if you cannot verify with a cell phone or add a college network, you may be unable to verify your account. We apologize for the inconvenience, but this is currently one of the most effective tools we have in place to protect our users and developers.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Facebook Pages enable artists, businesses and brands to communicate through the viral distribution mechanism that leverages Facebook users’ authentic social connections and rich communication channels, including News Feed, Mini-Feed, and Inbox. Because Facebook’s user profiles are authentic and their connections with other users are real, the social influence of these stories is tremendously powerful.

Users want to know what their friends are listening to and try out their recommendations. Whether it’s playing a track, watching a video, writing on the wall, writing a review, or attending an event, a fan’s interaction with a Page can generate News Feed stories to his friends. Since users can immediately click through to that Page and interact with it, engaging Pages will benefit from a virtuous cycle of user attention. Additionally, Pages will be publicly viewable, so Facebook users searching for a particular artist or company on the World Wide Web will find a presence for that group in an environment they know and trust.

Every Page will appear in search results on Facebook. Users will also display any Page that they fan in their "I'm a Fan of..." box on their profile. Each "I'm a Fan of…" box lists a user’s Pages by Page category. Additionally, all Pages can be found in the Page Directory. You can browse to easily see your Pages, your friends' Pages, and view all Pages on the site.

An interaction occurs when a fan writes on your Wall, comments on your posts, or likes your content. The total of these actions aggregated over seven days is displayed in this section.

When you create compelling content, your fans may choose to interact with the material by commenting, liking, or writing on your Wall. These fans help to spread your content virally throughout Facebook, as their engagement leads to organic stories being published in their friends' News Feed.

To increase the number of Interactions and improve your Post Quality you may consider:

• Making sure that your posts, whether they are Status Updates, photos, links, or videos, are relevant to your fans. Posting engaging content is the best way to get people to interact with your Page.



• Posting frequently, but not posting an overwhelming amount of content that users may find spammy or burdensome to consume.



• Increasing your total fan base to generate more interactions.

When you create a group, you can completely control its privacy. There are three different access levels:

1. Open: For "global" groups, everyone on Facebook can view the group and join. If the group is exclusive to a specific network, only the people in that network can view the group or join it. All content (e.g., photos, videos and discussions) is visible to anyone viewing the group.
2. Closed: For "global" groups, everyone on Facebook can see the group, but the administrators must approve all membership requests or personally send invitations. If the group is exclusive to one network, only people in that network can view the group or join it. Only group members can view its Wall, discussion board, and photo or video content. Non-members can view its Info and Recent News. If you are not a member, you will not receive stories about closed groups.
3. Secret: These groups cannot be found in searches or be viewed by non-members. The name of the group will not display on the profiles of members. Membership is by invitation only. Non-members will not receive stories about secret groups.

Group administrators can change these options at any time by clicking "Edit Group" below the group photo.

To change your date of birth:

1. Navigate to your own profile by clicking "Profile" at the top of any page.
2. Click on the "Info" tab.
3. Click on "Edit Information" at the top.

If you are under 18, please click here.

Lexicon displays as many data points as possible that fit on the graph. When you remove one of the search terms by un-checking the box above the graph, or move the slider to zoom in on a particular time range, we redraw the graph to make the results easier to read. This may cause the data points to change their relative position on the graph.

When using the Friend Finder to send friend requests and invite people to Facebook, please make sure to use your email password and not your Facebook password. In addition, please ensure that the password is less than 17 characters and does not contain any strange characters (passwords must be a combination of letters/numbers). If you are still unable to use this feature, please submit a report here.

The Groups and Events filters you may see on the left side of your home page will show you recent stories about your friends' groups and events. You can access these applications from the Applications menu at the bottom of the page. You can also type the application name into the search box at the top of the page and follow the link that appears. In addition, you can type the name of a specific group or event into the search box to access it more quickly.

Find more answers from Facebook here.

Find questions and answers from users in the "Questions and Answers from Users" section here.

You can send a message to another user on Facebook by following these steps.

1. Initiate a message in any of the following ways:
• While viewing someone's profile, click the "Send a Message" link under their profile picture.
• Type someone’s name into search and click the "Send a Message" link that appears on the right side of any search result.
• Select "Compose" from your Inbox, and type the name of a friend, friend list, or email address you would like to message.


2. Type a subject and a message.


3. Click "Send." The person or people you send the message to will be notified the next time they log in.

Your problem is most likely related to your Internet browser. To upgrade your Internet browser, or clear its cache and cookies, please follow these instructions.

Find questions and answers from users in the "Questions and Answers from Users" section here.

The yellow banner indicates that your Facebook account is still unconfirmed. Once you confirm your account, the banner will disappear. You can confirm your account in any one of the following ways:

• Follow the link in your sign up confirmation email.
• Use the Friend Finder tool to see which of your email contacts have profiles on Facebook. To get to Friend Finder, simply roll over the Friends drop-down menu and click "Find Friends."
• Follow the link in any email notification you receive from Facebook.
• To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.

If you're still having trouble after the above steps, please click here.

If you're experiencing an issue with a third-party application that you have authorized for your account (e.g., the Causes application), please click on the application's name in "Applications by External Developers." Note that applications are listed only if you are logged in to your Facebook account.