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Questions and Answers from Facebook

Platform and Developer Support: Policies and terms

Please check out our Statement of Rights and Responsibilities, particu...
Please check out our Statement of Rights and Responsibilities, particularly the Special Provisions Applicable to Developers/Operators of Applications and Websites and the Platform Guidelines.
We believe that rendering a user's profile picture on every page of yo...
We believe that rendering a user's profile picture on every page of your Connect site makes for the best implementation so that a user recognizes that they are logged in with their Facebook account. It is required to indicate that the user is logged in with their Facebook account in some way on the page.
The Promotion Guidelines document outlines all of the requirements and...
The Promotion Guidelines document outlines all of the requirements and resources you can use to promote your application or fan page externally. This includes a "Find us on Facebook" logo badge which you may use in the color given or in black and white.

If you want to add a link or button to your site to make it easier for your content to be shared on Facebook, please visit the Share Partners resource for icons, links, share buttons and troubleshooting.
Using a trademarked term in your application violates section I.13 of ...
Using a trademarked term in your application violates section I.13 of the Platform Guidelines. More details on trademarked terms and specific policies are outlined in I.13.

Facebook’s trademarks include but are not limited to FACEBOOK, FACEBOOK LOGO, F LOGO, FB, WALL, POKE and 32665, or any trademarks or terms confusingly similar to Facebook’s trademarks, in any way that may suggest that Facebook is affiliated with, endorses, or sponsors the developer or the developer’s application.
We no longer have this in the new Statement of Rights and Responsibili...
We no longer have this in the new Statement of Rights and Responsibilities

Platform and Developer Support: Other questions

You can keep up with what's happening on Facebook Platform in a number...
You can keep up with what's happening on Facebook Platform in a number of places. You can read the Developer blog (or subscribe to the RSS feed), the Platform Status Feed (or subscribe to its RSS feed), and the weekly Push Changes articles for announcements, changes, and other important bulletins. Also, the Facebook Platform profile also provides updates.
The Developer Forum has special topics to post jobs, projects, and que...
The Developer Forum has special topics to post jobs, projects, and questions. http://forum.developers.facebook.com
You can update the "User Support" email address under "Contact Informa...
You can update the "User Support" email address under "Contact Information" on the "Basic" tab of your application's "Edit Settings" page. To change who appears as the developer of your application please see the "Application Information" section of the edit page of your Application Profile page.
Whenever a user files a report about your application, we pass these a...
Whenever a user files a report about your application, we pass these along to you so you are aware. Please investigate the user's claim and ensure your are not in violation of the Statement of Rights and Responsibilities or the Facebook Platform Guidelines.

If you believe you are in compliance, no further action is necessary.

Unfortunately, we cannot provide the valid IP ranges of our API tiers ...
Unfortunately, we cannot provide the valid IP ranges of our API tiers at this time.

Usernames: General Information

You can personalize your Facebook URL (web address) by selecting a uni...
You can personalize your Facebook URL (web address) by selecting a unique username. It will appear in the location bar of your browser after "http://www.facebook.com/" when you view your profile.
Users can only have one username for their personal profile. Similarl...
Users can only have one username for their personal profile. Similarly, Facebook Page administrators can only have one username for each Page.
Usernames are available only for Facebook profiles and Pages. It is no...
Usernames are available only for Facebook profiles and Pages. It is not possible to claim a username for a group or event created with these Facebook applications.
Facebook reserves the right to remove and/or reclaim any username at a...
Facebook reserves the right to remove and/or reclaim any username at any time for any reason.
Yes. People can set one and only one username for their personal profi...
Yes. People can set one and only one username for their personal profile. Similarly, Facebook Page administrators can only have one and only one username for each Page they administer.
Facebook encourages all users to utilize the "Report" links when they ...
Facebook encourages all users to utilize the "Report" links when they find abusive content. You can report an abusive username by selecting the "Report this Person" link located on the bottom left side of that person's profile. This takes you to a form where you can specify the type of abuse and make a detailed report. Facebook investigates these reports and makes a determination as to whether or not the content should remain on the site. All abuse reports on Facebook are confidential.

Platform and Developer Support: Application Directory

Once a user has authorized an application or connected with a website,...
Once a user has authorized an application or connected with a website, they can add a Profile Box or Profile Tab to their profile. But to do this, your application must provide support for profile boxes and/or profile tabs.

Profile Boxes can appear on either the left-hand side of the wall/info tabs on a user profile, or within the Boxes tab. Users can add these from within your application or website via the fb:add-section-button FBML tag. Your application must first set the profile calling the method profile.setFBML. This method is also used to update the profile box for the user. See http://wiki.developers.facebook.com/index.php/Fb:add-section-button and http://wiki.developers.facebook.com/index.php/Profile.setFBML

Profile Tabs are manually added by the user to their profile via the "+" shown when the user is viewing their profile. This list will only show tabs for applications that the user has authorized. You must specify a URL for the application tab in the developer app for it to appear in this list. A tab is basically a full page that displays content from your application for the user to share with their friends on their profile. For more details, see here: http://wiki.developers.facebook.com/index.php/New_Design_Tabbed_Profile
The changes announced today do not affect any canvas page or canvas pa...
The changes announced today do not affect any canvas page or canvas page URLs. Canvas page URLs will continue to live on the domain http://apps.facebook.com at their current URLs. At the present time, the new username-specific URLs cannot point to canvas pages.
Every Facebook Page or application profile that has more than 1,000 fa...
Every Facebook Page or application profile that has more than 1,000 fans as of May 31, 2009, can get one username-specific URL associated with the page. If there are multiple administrators of a Page, the first username selected by any one of the administrators will be associated with the page. If you're an administrator, you can get more details here.

For your application profile, we recommend you choose a username that closely matches the name of your application. For a Facebook Page you maintain to promote your development company, you might choose your company name as your username.
You can sign up for a username starting at 12:01 a.m. EDT on Saturday,...
You can sign up for a username starting at 12:01 a.m. EDT on Saturday, June 13, 2009, by visiting www.facebook.com/username. After selecting one for your application or company name, you will see a green check mark indicating that the name is available before you actually claim it. In some cases, your desired username may not be available because someone has already selected it or because we've reserved certain names that have been brought to our attention in an effort to help third parties protect their intellectual property and other rights. If your username is unavailable or you wish to report that another username infringes your intellectual property rights, please click here.

Be sure to check out this FAQ for answers to other common questions.

Links

Links

Visit the Wall help topic for more information about posting to a Wall and other information about your Wall. Facebook allows you to link profiles, photos, photo albums, notes, News Feed stories, and external content. For more information about the Links application, please find your question below.
There are four main ways to link external content to your profile: Cl...
There are four main ways to link external content to your profile:
  • Click "Share Link" in the Publisher, which is located on your home page and on your profile. Enter a URL from an external site into the bar, and select the "Preview" link. Make changes if necessary and click "Post."
  • Go to the Links page, enter a URL from an external site into the box in the right sidebar, and click "Post." Make changes if necessary, and select "Post."
  • Find "Share on Facebook" links on partner websites. Clicking on those links will generate a Share Box in a pop up window, where you can select "Post to Profile" and click "Post."
  • Go to the Links page and drag the "Share on Facebook" bookmarlet to your browser’s bookmarks bar. Whenever you are on a site and find something you'd like to share, click on the bookmarklet, select "Post to Profile, and click "Post."
To post content from Facebook on your profile, follow the steps below:...
To post content from Facebook on your profile, follow the steps below:
  1. Click the "Share" link beneath any item.
  2. Select the Post to Profile tab.
  3. Click the "Post" button.
Selecting this option will post the content and any comments you have made to the "Links" section of your profile. Please note that the owner’s privacy settings will still apply to this content.
Sharing links helps facilitate the flow of information on Facebook. If...
Sharing links helps facilitate the flow of information on Facebook. If you click the "Share" link below any piece of content, you will have the option to send that content in a message or post that content to your profile. If you send the content in a message, the recipients will see it in their Inbox and be able to reply to you. If you post it on your profile, it will display in your Links section.
To ensure that links are published when you click "Share", please veri...
To ensure that links are published when you click "Share", please verify that you have allowed the Links application to publish these stories. To check, follow the steps below:

1. Go to the Application Settings page, accessible from the Settings tab at the top of any Facebook page.
2. Click "Edit Settings" to the right of the Links application.
3. Click the Additional Permissions tab.
4. Make sure that the "Publish to streams" box is checked.

Additionally, please make sure that your "Status and links" privacy setting allows your friends to view your status and shared links. You can adjust this setting from the "Profile" section of your Privacy Settings page.

Profile: Status message and other profile features

This box is called the Publisher. The Publisher allows you to update y...
This box is called the Publisher. The Publisher allows you to update your status, add photos, videos and other application content to your own profile. In addition, the Publisher allows you to make Wall posts on your friends' profiles and add other interesting content to their Walls.

The options available in the Publisher will change depending on the applications that you or your friend have authorized.
The pencil icon, also known as the 'edit' icon, allows you to change t...
The pencil icon, also known as the 'edit' icon, allows you to change things on your profile. For example, if you place your mouse cursor over a story, the edit icon will appear to the right of the story. If you click the icon, you will may the option to change the size of the story or remove the story entirely. Not all stories will support resizing.
Yes. You can add family members who do not have Facebook accounts. Onc...
Yes. You can add family members who do not have Facebook accounts. Once added, their names will appear as black text rather than as blue links.
Currently, you can only add parents, siblings, and children to your pr...
Currently, you can only add parents, siblings, and children to your profile. These options may be expanded in the future.
The Boxes tab is the home for all of your applications. Applications a...
The Boxes tab is the home for all of your applications. Applications are a core part of the Facebook experience, and the Boxes tab allows you to keep all of your added applications in a single, organized space. If there are specific applications that you really like and want to feature on your profile, you can add them to your Wall and Info tab. You can feature three applications in this column – the column will appear identically when viewing either the Wall or Info tab. To do so, click the pencil icon on an application box and select "Move to Wall tab."

You can also create a specific tab dedicated to an application. To do so, click the "+" icon at the top of the tabs on your profile. You will then be able to select an application from the menu that appears and create a dedicated tab for that application.
To create a badge, just click on the "Create a Profile Badge" link at ...
To create a badge, just click on the "Create a Profile Badge" link at the bottom of the left-column on your profile page. This will take you to your Facebook Badge page. On this page, select the "Create Badge" option. Follow the on-screen steps to create a badge.

Wall: Bugs and Known Problems

It is possible that malicious software was downloaded to your friend's...
It is possible that malicious software was downloaded to your friend's computer or that their login information was phished in an attempt to send spam from their profile. We would like to investigate this issue further, but unfortunately, we cannot release information regarding a user’s account to anyone but the account holder. Please tell your friend to visit the Facebook Help Center and contact us.
Some users are currently experiencing issues on the site where content...
Some users are currently experiencing issues on the site where content appears and disappears for short periods of time. For example, a Wall post may disappear and not return until logging in again and/or refreshing the page.

If you would like to submit a report, please click here.
It is possible that malicious software was downloaded to your computer...
It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:
  1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
  2. Reset password: From the Account Setting page, you will need to create a new password. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
  3. Never click suspicious links: It is possible that your friends could have unwillingly sent you spam, viruses, or malware through Facebook if their accounts were infected. Do not click this material and do not run any .exe files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as it will contain important security warnings and protection features.
If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

Security: How do I report abuse?

If you are noticing abusive behavior from a person who is currently on...
If you are noticing abusive behavior from a person who is currently on your Friend List, we recommend that you remove this user from your Friend List and report them using the 'Report/Block' link that appears at the bottom of their profile.

If this doesn't resolve the issue, we further recommended that you block the abusive user by listing their name or email address in the "Block List" that appears at the bottom of the Privacy page. You can read more about how to block someone here.
Please keep in mind that only your confirmed friends can contact you v...
Please keep in mind that only your confirmed friends can contact you via Facebook Chat. We recommend that you remove this user from your Friend List. If necessary, you may block the person by listing his or her name in the 'Blocking People' box at the bottom of the Privacy page.
You can report any photo that you feel is offensive by using the "Repo...
You can report any photo that you feel is offensive by using the "Report" link provided underneath the image. Facebook will monitor these complaints and remove photos as necessary. All reports will be kept confidential.

Facebook Connect

Facebook Connect

You do all sorts of interesting things on the internet. Many of these interesting things happen within Facebook, which is why we created News Feed—to let your friends know what you're up to on the site.

But what about interesting things that you do on other sites? Maybe you commented on a blog or dugg an article on Digg. Maybe you put up something for auction on eBay, or found a video you love and wanted to share it. Wouldn’t it be nice if when you were on another site, you could easily find your friends on that site and see what they are doing there, just like you can on Facebook?

This is why we've created "Facebook Connect." When you visit sites that support Facebook Connect, you can choose to "Connect" your Facebook account to those sites. By connecting your Facebook account to a website, you will share some of your profile information with that site (so there’s no need to create another profile!), find and interact with your friends on that site, and be able to publish stories about actions you took on that site into your Wall, and potentially into the News Feeds of your friends.

Facebook Connect works a lot like authorizing an application on Facebook. You have complete control over your information, who sees it, and what information is published back into your Wall on Facebook. You can always choose when a story gets published to your Wall, and if you do not want a Facebook Connect site to publish a story for you, it's easy to opt-out at any time. Sites do not have access to your information unless you or one of your friends explicitly "connect" to that site, and your privacy settings are always obeyed.
When you connect with a website, it can access information you’ve adde...
When you connect with a website, it can access information you’ve added through Facebook to allow you to interact with your friends in new and interesting ways. The Platform Developer Terms of Service restrict how these sites can access this information, and all sites are contractually obligated to respect the privacy settings you’ve chosen for your account. These are the same terms that developers who have created the applications you use on Facebook must follow.

This means that if you’ve blocked a user on Facebook, that user will not be able to see you on a "connected" site. When other users connect with a website, those users will not be able to see information you’ve added through Facebook that they wouldn’t otherwise be able to see simply by browsing Facebook. You can decide what types of information your friends’ applications can access from the "Applications" section on the Privacy page or opt-out of Facebook Platform entirely.
Facebook has enabled third-party websites to use Facebook’s login and ...
Facebook has enabled third-party websites to use Facebook’s login and authentication system through a program called Facebook Connect. Facebook Connect allows users to take their Facebook identity, network, and privacy settings with them as they browse and interact with the rest of the Web. Connect-enabled sites often provide an option to log in to Facebook directly from the site itself. When you see this, you should make sure that the login opens in a separate browser pop-up window, and that the Web address (URL) for the pop-up contains the proper "www.facebook.com" domain. If it does, you’ll know that it’s a legitimate Facebook page and not a phishing attempt, and you can log in safely and securely. Note: if you’re logged in to Facebook, the Facebook Connect partner site should only ask you to "authorize" that site.
Facebook cannot track your actions on external sites unless you decide...
Facebook cannot track your actions on external sites unless you decide to connect your Facebook account to that site and/or explicitly decide to publish a story to your Wall. For example, if you are on Digg, and digg an article, or comment on an article, Facebook will only be notified of the actions for which Digg wants to create a story. Facebook will have no access to other actions you have taken or other information involving your Digg account.

To take advantage of the ability to generate stories from another site, you must "connect" your Facebook account to that site, or otherwise be logged into Facebook while you interact with one of these sites. You will always be notified and given the opportunity to opt out of having any particular story published.
Facebook Connect launched in December 2008 and is currently available ...
Facebook Connect launched in December 2008 and is currently available on more than 15,000 websites, devices and applications, including CNN, CBS.com, Digg, Yelp, YouTube, Xbox, and Nintendo DSI. If you can’t find Facebook Connect on your favorite sites, contact the website administrators and make the suggestion that they implement the service!
Please read the details here and on the Facebook Connect Page here.
Please read the details here and on the Facebook Connect Page here.
Facebook Connect is available in 64 languages and locales. You can fin...
Facebook Connect is available in 64 languages and locales. You can find more information in our Developer Blog post here.

Search: Searching for people and their content

Keep in mind that only the presentation of the information is changing...
Keep in mind that only the presentation of the information is changing — no additional information about you or other people is shared outside of what was already available in current search listings.

You can customize who can find you in search from the Search section of the Privacy Settings page. You will always have the option not to appear in search listings at all.

Anyone who is able to find you in search will always be able to click on your search listing in order to view your name and networks. You can further control the information that these users see by changing the options underneath the title "Search Result Content." There are five listed options: see your picture, send you a message, view your friend list, add you as a friend, and view the Pages you are a fan of. Un-checking any of these boxes will prevent the user from being able to perform the action.

Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile using search.
The person that you searched for has probably adjusted his or her sear...
The person that you searched for has probably adjusted his or her search privacy to prevent these actions from being available. From the "Search" section of the Privacy page, all users can adjust what people can do with their search results. These options allow them to prevent people who cannot see their profile from messaging them or requesting them as a friend.
Facebook Search allows you to search for anything on the site, includi...
Facebook Search allows you to search for anything on the site, including people on other networks, provided they haven't restricted their privacy settings. When you are on the Search page, just type in the individual's name. You can also specify which network you want to search. Select "Other Network," then begin typing the name of the network, and we'll give you possible matches.

You can also use the special Classmate Search and Coworker Search to find people you know from school or work. Classmate Search allows you to search for people that attended a specific high school or college. You can search a specific school, or specify a class year to narrow down your results. Coworker Search lets you search for people based on what companies they worked at according to their profiles.
It depends on the person's privacy settings. From the Search section o...
It depends on the person's privacy settings. From the Search section of the Privacy Settings page, you can adjust your own Search privacy options to be as open or restrictive as you want. In the "Search Visibility" dropdown, you can select any option, ranging from "Everyone" to "Only Friends." By choosing "Customize" you can further control who will be able to find you in search.

From the Search privacy page, you can also establish what people can see about you and how they can interact with your profle when they find you in searches. In the middle of the page, you will see a section called "Search Result Content" with five options. From this section, you can make it so that your profile picture does not appear in your search results. You can also prevent the people who find you in searches from messaging you, adding you as a friend, viewing your friends list, or viewing the Pages you are a fan of. These settings only apply to people who are not permitted to see your profile based on the selection you make in the "Search Visibility" dropdown. Please note that unchecking all of these boxes does not hide you from searches; it just prevents people from taking any action upon the search result.

Photos: Viewing, editing, tagging, and privacy

You can change the privacy settings for all of your photos by clicking...
You can change the privacy settings for all of your photos by clicking on "Application Settings" from the Settings drop-down menu at the top of every Facebook page.

You can edit the privacy settings of a particular album by navigating to the album, clicking "Edit Photos," and then "Privacy."

To change the privacy settings of other peoples’ photos that have you tagged, click "Privacy Settings" from the Settings drop-down menu at the top of every Facebook page, followed by "Profile."
When you are viewing your album, you will see a "public link" at the b...
When you are viewing your album, you will see a "public link" at the bottom of the page. Sending this link to friends or posting it on a website will allow everyone who clicks on it to view that album. Remember, this link will always work, even if you add photos or change your album privacy settings.
Anyone who can view your profile will be able to view your profile pic...
Anyone who can view your profile will be able to view your profile pictures. If you want to remove any of your profile pictures, you can do this by moving your mouse over your profile picture and selecting the "Change Picture" link that appears in the upper right-hand corner.
Photo album privacy differs from the Photos profile privacy setting on...
Photo album privacy differs from the Photos profile privacy setting on the Application Settings page. The latter setting only controls who can see the Photos tab or box on your profile.

To edit your photo album privacy, just go to the Photos tab at the top of your profile. On this tab, select the "Album Privacy" link in the photo albums section, edit the setting for each album, and click "Save Settings." You can also adjust the album privacy setting every time you create a new album.

Keep in mind that some people may be able to see your albums even when they cannot view them on your profile if your album privacy settings are open. These less restrictive settings include "Everyone," and "Friends of Friends." Please note that the "Everyone" privacy setting allows anyone on Facebook to view the album if they are linked to it.
You can turn any tagged photo of you into a profile picture by clickin...
You can turn any tagged photo of you into a profile picture by clicking "Make Profile Picture" at the bottom-right of any photo. You will then have the option to crop the image as you like.
You can tag anyone in a photo, regardless of whether they have a Faceb...
You can tag anyone in a photo, regardless of whether they have a Facebook profile. While tagging your photos, if you type in the name of someone who is not on your Friend List, you have the option of listing their email address. When you are done tagging, they will receive an email that provides a link to the image. They will be able to see the photos in which they are tagged, but nothing else on the site unless they register.
View the photo and click the "remove tag" link next to your name. It w...
View the photo and click the "remove tag" link next to your name. It will no longer be linked to your profile.

Remember that you can only tag your friends. If you are having problems with someone constantly tagging you in embarrassing photos, just remove them as a friend (from the Friends page).

If you don't want the photo to be shown at all, please talk to the person who posted it. They should be respectful enough to remove unwanted photos. Unfortunately, Facebook CANNOT make people remove photos that do not violate our Terms of Use.

Video: How to use the Video feature and Video privacy

To upload a video to Facebook, please follow the steps below: Go to y...
To upload a video to Facebook, please follow the steps below:
  1. Go to your profile.
  2. Select the Wall tab.
  3. Click "Video" inside the Publisher box.
  4. Select which type of video you want to make.
  5. Follow the on screen directions for your particular upload type.
  6. When you're done, click "Post" to generate a story about your video and store the video permanently in My Videos.
There are four main ways to post external content, like videos, to you...
There are four main ways to post external content, like videos, to your profile:
  1. Click "Share Link" in the Publisher on your profile. Type a link from an external site into the bar and select the "Preview" link. Make changes if necessary and click "Post."
  2. Go to the Links page, type a link from an external site into the box in the right sidebar, and click "Post." Make changes if necessary and select "Post."
  3. Find "Share on Facebook" links on partner websites. Clicking on those links will generate a Share Box in a pop up window, where you can select "Post to Profile" and click "Post."
  4. Go to the Links page and drag the "Share on Facebook" bookmarlet to your browser’s bookmarks bar. Whenever you are on a site and find something you'd like to share, click on the bookmarklet, select "Post to Profile, and click "Post."
You will need a webcam and a computer that has the latest Adobe Flash ...
You will need a webcam and a computer that has the latest Adobe Flash Player installed.
Video scaling uses the bicubic algorithm. Facebook uses the H.264 vi...
Video scaling uses the bicubic algorithm.

Facebook uses the H.264 video codec and main-profile AAC (also known as MPEG-4 Audio) for audio, muxed inside the MP4 container.
View the video and click the "remove tag" link next to your name. It w...
View the video and click the "remove tag" link next to your name. It will no longer be linked to your profile.

Remember that you can only tag your friends. If you are having problems with someone constantly tagging you in embarrassing videos, just remove them as a friend (from the Friends page).

If you don't want the video to be shown at all, please talk to the person who posted it. They should be respectful enough to remove unwanted videos. Unfortunately, Facebook CANNOT make people remove videos that do not violate our Terms of Use.
If you see a video on Facebook you own the copyright to, select the "R...
If you see a video on Facebook you own the copyright to, select the "Report" option below the video and click the "Is this your copyrighted content?" link. You’ll be directed through the reporting process.

Alternatively, you can report content that you own the copyright to from the Copyright page.

General Application Support: Adding, Displaying, and Removing Applications

If you are currently a Facebook user or a potential user who wants to ...
If you are currently a Facebook user or a potential user who wants to learn about what the site has to offer, you can check out all of the cool applications on Facebook by going to the Application Directory. From here you can search for available applications, read about what others have to say about applications, and learn about all of the amazing ways you can interact with your friends through applications. The Application Directory is constantly adding new applications to improve the experience of Facebook for all users. If you would like to use any of the applications that are on Facebook, you can Sign Up for the site.
If you allow an application to place a box on your profile, you will f...
If you allow an application to place a box on your profile, you will find it on the Boxes tab. We’ve created this tab to help you to keep all of your added applications in a single, organized space. You can change the layout of this page by placing your mouse cursor over an application box title, clicking the box title, holding and dragging the box to a new location on the page.

If there are specific applications you really like that you want to feature on your profile, you can move them to the left-column of your Wall and Info tab. You can feature three applications in this column – the column will appear identically when viewing either the Wall or Info tab. To move the application, go to the Boxes tab where your application appears and click the pencil icon at the top-right of the box. Select "Move to Wall" tab to feature the application. Please keep in mind that not all applications will support a profile box or tab, even if this setting appears (i.e. Facebook Events does not have a Profile Box, even though it has a "Profile Box" privacy setting).

You can also create a new tab for a specific application by clicking the "+" icon that appears to the right of the tabs. You will then be able to select an application from the menu that appears and create a dedicated tab for that application.
If an application supports profile boxes, you can control whether or n...
If an application supports profile boxes, you can control whether or not it displays on your profile by editing the application’s settings. To do this, click on the "Applications" button at the left end of the Chat bar at the bottom of any Facebook page. In the menu that appears, click on the "Edit" link and you’ll be taken to the Edit Applications page. On this page, click on the "Edit" link to the right of the application in question and then click on the "Profile" tab in the window that appears. Please keep in mind that not all applications will support a profile box or tab, even if this setting appears (i.e. Facebook Events does not have a Profile Box, even though it has a "Profile Box" privacy setting).

Profile: Account Settings

To help people who know you by another name find you in Search, Facebo...
To help people who know you by another name find you in Search, Facebook allows you to display the name entered in your "Full Alternate Name" field on your profile.

To display your alternate name on your profile, follow the steps below:
  1. Select "Account Settings" from the Settings drop-down menu.
  2. Click on "change" in the "Name" section.
  3. Under the "Full Alternate Name" field, check the box that allows you to "Also display on my profile and in search results."
  4. Click the "Change Alternate Name" button.
Facebook does not allow you to merge accounts. You need to copy your p...
Facebook does not allow you to merge accounts. You need to copy your profile content (e.g. photos, notes, etc.) and add it manually to your more active account. Unfortunately, there will be some things you cannot transfer such as Friends and Wall posts. Once you have moved all information onto a single account, please deactivate your old account from the 'Settings' tab of the Account page. Afterward you can add email addresses and networks to your new account from the Account page. Please note that maintaining multiple accounts is a violation of Facebook's Terms of Use.

Chat: How to use the Chat feature and privacy

Only your confirmed friends can contact you through Facebook Chat.
Only your confirmed friends can contact you through Facebook Chat.
You can see which friends are online by clicking the Chat menu at the ...
You can see which friends are online by clicking the Chat menu at the bottom right of any Facebook page. A green dot will appear next to a friend who is online and available to chat, and a moon will appear next to a friend who is currently idle. On profiles and anywhere else on the site, clicking on a chat icon will start a conversation with that person.

To send a Chat message, simply type your message and then press "Enter" or "Return" on your computer keyboard.

Please note you can only message with your confirmed friends using Facebook Chat.
We currently do not support the use of Facebook Chat with third party ...
We currently do not support the use of Facebook Chat with third party applications.
When people take actions on Facebook related to you, like commenting o...
When people take actions on Facebook related to you, like commenting on a photo of you or posting on your Wall, a red notification will appear on the Facebook Chat icon (even if you're offline). Clicking the notification dialog will allow you to see stories related to these actions and you can quickly view the content by clicking the links in the stories.
Unfortunately you cannot remove Facebook Chat at this time. To appear ...
Unfortunately you cannot remove Facebook Chat at this time. To appear offline to everyone:
  1. Click on "Chat" in the bottom toolbar.
  2. Choose "Options."
  3. Select "Go offline" at the top of the list.

Usernames: Facebook Pages

If you are an administrator of a Facebook Page, you will be able to ch...
If you are an administrator of a Facebook Page, you will be able to choose your username at facebook.com/username just like a user selecting a username for their profile. There will be an interface for you to choose usernames for the Pages you administer.
All Pages are eligible to claim usernames if they have more than 25 fans.
All Pages are eligible to claim usernames if they have more than 25 fans.
If you are an administrator of a Page, you will be able to choose a us...
If you are an administrator of a Page, you will be able to choose a username for each Page at http://www.facebook.com. There will be an interface for you to choose usernames for the Facebook Pages you administer.
Usernames allow public entities to easily promote your presence on Fac...
Usernames allow public entities to easily promote your presence on Facebook with a short URL (http://www.facebook.com/companyname). This username can be used in your marketing communications, company website and business cards.
Usernames were created to make it easier for Facebook users to identif...
Usernames were created to make it easier for Facebook users to identify their profile and share with others. As a public figure, business or brand with a Page on Facebook, your username should be straightforward and easy to remember. Facebook encourages you to consider the following when creating a username for Pages:
  • Create a username that is as close as possible to your public figure or business name (e.g. AshtonKutcher, PizzaHut).
  • If you own the rights to a given name, make it your username so that others cannot obtain it.
  • Usernames can only contain alphanumeric characters (A-Z, 0-9) or a period (".").
  • Choose a username you will be happy with for the long term. Usernames are not transferable.
  • Your username must adhere to Facebook’s Statement of Rights and Responsibilities.
No. Once you have claimed a username by clicking the "Confirm" button,...
No. Once you have claimed a username by clicking the "Confirm" button, it is not possible to edit it, or to transfer your username to a different account on Facebook. Additionally, when an account is removed from the site, its username will not be made available to other users for security reasons.
No. Only one username is allowed per Page.
No. Only one username is allowed per Page.
At this time, generic words are not available as usernames. Facebook e...
At this time, generic words are not available as usernames. Facebook encourages all users and Page administrators to create a username that closely matches the true identity of their name or business.

Login and Password: I can't log in to Facebook or access my account

You can access your account by entering one of the following into the ...
You can access your account by entering one of the following into the "Email" field, followed by your password, and then clicking the Login button:
  • Any email address that is currently listed on your Facebook account
  • Your username. A username is your personalized Facebook URL (web address) and appears in the location bar of your browser after http://www.facebook.com/ when you view your profile.

Profile: Editing my profile information or layout

To edit your profile, first go to your profile. Select the Info tab....
To edit your profile, first go to your profile.
  1. Select the Info tab.
  2. Click "Edit Information" at the top-right.
  3. Update information in the available fields.
  4. Click "Save Changes."
When viewing your own profile, scroll over the blue title bar at the t...
When viewing your own profile, scroll over the blue title bar at the top of any profile box. If you are allowed to move the section, your mouse cursor will turn into an icon that points in four directions, and you can move the profile box up, down, left, or right. If the icon only points up and down, you can only move the profile box vertically.

When you see this icon, click the mouse and hold down. Drag the section around your profile until it’s in the spot you desire. If you are not able to move a section into a certain position, you will see an on-screen notification. Please note that your profile picture and sections on the Info tab can never be moved.
To add family members to your profile, follow the steps below: Go to ...
To add family members to your profile, follow the steps below:
  1. Go to the Info tab of your profile.
  2. Select the "Edit Information" link.
  3. In the Family field, use the drop-down menu to select the relationship you are adding.
  4. Type your family member’s name. If you are entering children that are not on Facebook, you can include their dates of birth.
  5. Click "Add another family member" to add more relatives.
  6. Select "Save Changes" when you are finished.
Please note that your family member will need to confirm this relationship before their name appears as a blue link on your profile.
To add your relationship anniversary to your profile, follow the steps...
To add your relationship anniversary to your profile, follow the steps below:
  1. Go to the Info tab of your profile.
  2. Select the "Edit Information" link.
  3. In the Relationship Status field, use the drop-down menu next to "Anniversary" to select your anniversary date.
  4. Select "Save Changes" when you are finished.
Note that you must first be in a relationship with someone on Facebook in order to select an anniversary date.
Anyone who is allowed to see the Basic Info section of your profile wi...
Anyone who is allowed to see the Basic Info section of your profile will be able to view family members you list on your profile. To edit your profile privacy settings, please visit the Profile section of the Privacy page.
When you see stuff highlighted in a profile, this means it was recentl...
When you see stuff highlighted in a profile, this means it was recently added to the profile. You'll see this highlighted view when you click on a profile on your Recently Updated Friend List or when clicking on a story from your Stream.
Yes. To create a tab that is powered by an application, click the "+" ...
Yes. To create a tab that is powered by an application, click the "+" icon at the top-right of your profile page. You will then be able to select an application from the menu that appears and create a dedicated tab for the application. At this time you cannot add multiple applications to a tab you have created. However, your Boxes tab can have as many applications as you would like.

Friends: Removing friends

You can remove friends from your Limited Profile Friend List from the ...
You can remove friends from your Limited Profile Friend List from the Friends page. First, click on the Limited Profile Friend List from your Friends page. Then, click the "X" to the right of the friend you would like to remove and, in the box that appears, click the "Remove from List" button. The friend will be removed from your Limited Profile but remain a Facebook friend.

Privacy: Who can see my profile and content?

Facebook takes appropriate precautions to protect users' information. ...
Facebook takes appropriate precautions to protect users' information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as a credit card number or your password), we encrypt that information using secure socket layer technology (SSL). Facebook always posts to a secure page when users are logging in and employs industry standard encryption. This may not always be apparent from the URL (web address), but rest assured our logins are secure.
Facebook currently does not provide an application that allows users t...
Facebook currently does not provide an application that allows users to track profile views or statistics on the views of any specific user content. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind for these applications:

Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.

In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.

Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
Facebook currently does not provide an application that allows users t...
Facebook currently does not provide an application that allows users to track profile views or statistics on the views of any specific user content. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind for these applications:

Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.

In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.

Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
To see how your profile currently appears to one of your friends, take...
To see how your profile currently appears to one of your friends, take the following steps:
  1. Navigate to the Privacy Settings page.
  2. Select any of the five links from which you can control particular privacy settings.
  3. Click the "Preview My Profile…" button that is located at the top right corner of the page.
When you have reached this preview mode, you will automatically see how your profile looks to most people on Facebook. To view how your profile looks to a specific friend, just type his or her name in the open field.
People who you contact on Facebook in these ways will have temporary a...
People who you contact on Facebook in these ways will have temporary access to view a small portion of your profile. They will see Basic Info, Personal Info, Work Info, Education Info and Friends. Keep in mind that your friends will always be able to view your profile and your content, unless you have adjusted your privacy settings otherwise.
To control who can see your contact information, follow these steps: ...
To control who can see your contact information, follow these steps:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Select "Profile."
  3. Click the "Contact Information" tab at the top of the page.
From here, you can adjust the privacy of all of your contact information on an individual basis.
By default, only users within your networks and your confirmed friends...
By default, only users within your networks and your confirmed friends can view your profile. You can adjust who can view your profile by following these steps:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Select the Profile section.
  3. The Profile setting will allow you to customize who can view your profile page.
With the most private option, "Only Friends," only users who are your confirmed friends will be able to see your profile. If you want to have a very private profile this is a good setting to use. However, keep in mind that people who are not friends with you will have trouble identifying you.
Joining a group does not expose the content of your profile to any gro...
Joining a group does not expose the content of your profile to any group members who would not normally be able to see that information. The privacy settings for your account control the openness of your profile, regardless of the groups you join.

To hide your account within a group, you will need to completely restrict your search settings so that "Only Friends" can find your account. Once this is done, only friends will be able to view your name in the list of group members. However, if you still choose to write Wall posts, start discussion topics, or add photos or videos to the group, other members will be able to see that content and determine that you are also a member.

Facebook Pages: Bugs and Known Problems

If you click on the "Create Your Profile" button and fill out the addi...
If you click on the "Create Your Profile" button and fill out the additional information, you will create a personal account to correspond with your business account. Once this final registration step is complete, these changes cannot be reverted. Deactivating your personal account will cause you to loose access to any Pages and Social Ads you've created.

After you have created a personal account, you can manage all the Pages and Socials Ads you’ve created by selecting "Ads and Pages" from the Applications menu, which is located on the bottom right side of your home page. The fans of your Pages will not be able to view or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
Some users are currently not seeing the Pages section on their Info ta...
Some users are currently not seeing the Pages section on their Info tab. We hope to resolve this issue as soon as possible. Please report this issue here.
When a Page admin comments on a fan’s photo, the comment may appear as...
When a Page admin comments on a fan’s photo, the comment may appear as if it was posted from the admin’s personal Facebook account. No further reports of this issue are needed.
When a Page admin "Likes" a post on their Page, the post may appear as...
When a Page admin "Likes" a post on their Page, the post may appear as if "Liked" from the Page admin's personal account. No further reports of this issue are needed.

Ads: Report an Ad

If you'd like to report an ad that you've seen on Facebook, please fil...
If you'd like to report an ad that you've seen on Facebook, please fill out this form. Please include as much detail as possible to help us track down the ad.

Please note that we aren't able to reply to any other inquiries made through that form. Additionally, we aren't able to respond directly to all reports, but know that a specialist will investigate your concerns and remove anything that violates our Advertising Guidelines or Terms of Use.
It's not possible to block Facebook ads from showing on pages within y...
It's not possible to block Facebook ads from showing on pages within your account.
Facebook ads may be targeted by your location, sex, age, relationship ...
Facebook ads may be targeted by your location, sex, age, relationship status, professional or educational history, or to keywords in your profile and the Pages and groups you're involved in. Including more content on your profile that relates to your interests may improve the relevance or focus of the Facebook Ads you're seeing. We're constantly working to improve our systems to show you the most interesting ads based on the information you've provided.

Business Accounts

Maintaining multiple accounts, regardless of the purpose, is a violati...
Maintaining multiple accounts, regardless of the purpose, is a violation of Facebook’s Terms of Use. If you already have a personal account, then we cannot allow you to create business accounts for any reason. You can manage all the Pages and Socials Ads that you create on your personal account.

Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.

If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.

If you click on the "Create Your Profile" button, you will be asked to...
If you click on the "Create Your Profile" button, you will be asked to provide additional information to allow you to transform your business account into a personal account. You will be required to enter your full name, a security question, and an answer to your security question. Once this final registration step is completed, these changes cannot be reverted. You will then permanently have a personal account on the site.

If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
No, once you provide the final registration information for creating a...
No, once you provide the final registration information for creating a user profile, you cannot revert back to your business account.

If you convert your business account into a user profile, you will still be able to manage all the Pages and Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

Gifts: Receiving Gifts

Anyone who can see your profile can see your Gift Box, however people ...
Anyone who can see your profile can see your Gift Box, however people will only be able to see who sent them or the message if they were given publicly. For private gifts, users that can view your profile will be able to see the gift icon, but not view the sender information or personal message.
Because the Gifts application was created by Facebook, you will not be...
Because the Gifts application was created by Facebook, you will not be able to completely remove it from your account. However, you can remove all integration points for it. This will remove Gifts from your bookmarks, and remove any profile tabs or boxes. It won't prevent users from sending you gifts, but only your friends can send you gifts. To do this, please take the following steps:

1. Select the "Edit" link from the Applications menu in the bottom left corner of any Facebook page.

2. On the following page, find the Gifts application and click "X".

3. In the window that appears, click "Remove" to confirm the removal of that application from your profile, bookmarks, and the Applications page.

Photos: Bugs and Known Problems

If you are using Firefox, you have probably changed your browser setti...
If you are using Firefox, you have probably changed your browser settings to block Facebook images. To resolve this problem, please follow these steps:
  1. Go to the "Tools" menu.
  2. Choose "Options."
  3. Click on the "Content" tab.
  4. Across from "Load images automatically," click "Exceptions."
  5. Highlight the Facebook URL.
  6. Click "Remove site."
  7. Close the Exceptions window.
  8. Click "OK."
  9. Restart your browser.
If you don't see an "Options" selection in the "Tools" menu, you will need to follow these steps:
  1. Go to the "Firefox" menu.
  2. Choose "Preferences."
  3. Click on the "Content" tab.
  4. Across from "Load images automatically," click "Exceptions."
  5. Highlight the Facebook URL.
  6. Click "Remove site."
  7. Close the Exceptions window.
  8. Click "OK."
  9. Restart your browser.
If you continue to experience this problem, please submit your report to Facebook here.
This issue is due to your application settings being too restrictive. ...
This issue is due to your application settings being too restrictive. In order to resolve the problem, please follow these instructions:

1. Select Applications Settings from the Settings drop-down menu at the top of every Facebook page.
2. Click "Edit Settings" to the right of the Photos application.
3. In the Edit Photos Settings pop-up box, select the Profile tab.
4. Adjust the privacy setting to something other than "Only Me" and then click "Okay."

Photo album privacy differs from the Photos profile privacy setting on...
Photo album privacy differs from the Photos profile privacy setting on the Application Settings page. The latter setting only controls who can see the Photos tab or box on your profile.

To edit your photo album privacy, just go to the Photos tab at the top of your profile. On this tab, select the "Album Privacy" link in the photo albums section, edit the setting for each album, and click "Save Settings." You can also adjust the album privacy setting every time you create a new album.

Keep in mind that some people may be able to see your albums even when they cannot view them on your profile if your album privacy settings are open. These less restrictive settings include "Everyone," "All of My Networks," "Some of My Networks" and "Friends of Friends." Please note that the "Everyone" privacy setting allows anyone on Facebook to view the album if they are linked to it.
It is normal to see fewer tagged photos of someone in "View More Photo...
It is normal to see fewer tagged photos of someone in "View More Photos" than the total number listed. The tagged photos that do not appear are most likely in an album with a restricted privacy setting. For example, if your friend is tagged in an album that is visible to "Only Friends," you will only be able to view the tagged photos in that album if you are also friends with the person who made the album.
In order to add a photo to the Profile Pictures album, you must upload...
In order to add a photo to the Profile Pictures album, you must upload that photo as your current profile picture.

For more instructions on how to upload a profile picture, please click here.

Admins: Using Facebook Mobile to update fans

The easiest way to find your Page is to type in the URL for your Page....
The easiest way to find your Page is to type in the URL for your Page. To obtain a personalized Facebook URL for your Page, visit www.facebook.com/username.

If you are using a touch phone, you can also navigate by touching "Friends," then "Pages."

Use the composer (the "Write something…" field) to update your fans.
To activate updating via text message, visit the Mobile settings for y...
To activate updating via text message, visit the Mobile settings for your Page, and click "Update Fans via Mobile" under the profile picture of your Page.

Please note that if your carrier is not listed in the drop-down menu, they are not currently supported for Facebook Mobile Texts. Please contact your mobile operator for more information.

You can associate multiple phone numbers for a single Page. However, you can only associate one Page or profile to each mobile number. If you associate a mobile number to your Page, that number cannot be associated to your profile or another Page.

Click here to view instructions and a guide on this feature.

Profile: Displaying an application on my profile

Please make sure you have not turned off the visibility of the profile...
Please make sure you have not turned off the visibility of the profile box from the Applications page. From this page, select "Profile Settings" on the left to update your application settings related to profile. Please be aware that some applications will never display a profile section (i.e. Events).

Please check the Privacy page’s Profile section to ensure that you have not restricted the visibility of the content, such as restricting who can see your Wall.

Finally, the profile section may not appear if you have not added any content to the application,
If you’d like to move an application in your Boxes tab to another posi...
If you’d like to move an application in your Boxes tab to another position in your Boxes tab, click and hold the top of the application’s profile box and drag it to a new position on the page. An outline of a new available position will appear as you move the box – release the box over the outline to change the position.

If you’d like to move an application from your Boxes tab to the left-column of your Wall or Info tab, click the pencil icon at the top-right of the application’s profile box. From the following menu, select ‘Move to Wall tab.’ The application will now appear in this column. You can move the application back to the Boxes tab by clicking its pencil icon again and selecting ‘Move to Boxes tab.’ Please note that not all applications will support left-column placement.
You can pick which applications appear on your profile by clicking ‘Ap...
You can pick which applications appear on your profile by clicking ‘Applications" at the bottom of any Facebook page, and selecting "edit." From the "edit" page, you will be able to change the visibility of each application on your profile by clicking the "Edit Settings" link.
We no longer support the addition of profile links underneath one's pr...
We no longer support the addition of profile links underneath one's profile picture.

Ads: Targeting Options

Facebook determines the location of a user based on IP (Internet Proto...
Facebook determines the location of a user based on IP (Internet Protocol) addresses, which can help identify the country or city where a user is physically located. If a user has listed a current address on their profile, they may see ads targeted to that location, regardless of where they are currently located. Ads are not targeted to a user's geographic networks or any other information.
A user's age is determined by the year they included in their birthdat...
A user's age is determined by the year they included in their birthdate when registering for Facebook. This information will adhere to the user's privacy settings; all ad targeting is done automatically by our system, so your birthday will not be revealed directly to advertisers unless they're able to see your profile as a regular user on the site.
You can target your ad to current fans of your Page using Connections ...
You can target your ad to current fans of your Page using Connections targeting. To do so, simply look for the "Connections: Target users who are connected to:" field in the ad targeting interface. As you begin to type the name of your Page in the field, the names of Pages and other eligible content you manage on Facebook will appear in the type-ahead. This targeting would be useful for advertisers trying to reach their current fans about things like special offers or new products, for example.
This targeting option can also be used to reach members of a Group you manage, or those who have RSVP’d to your Event or authorized your Application.
The country I’d like to target isn’t available. Unfortunately, our ta...
The country I’d like to target isn’t available.

Unfortunately, our targeting capability internationally is still somewhat limited. Certain countries, regions, and cities may not yet be available to target your ads to due to the small number of users registered on those networks. We apologize for any inconvenience this may cause. These locations will be made available as soon as there is enough traffic to run ads on them.

The keyword I’d like to target isn’t available.

If the keyword you’d like to target is not currently available, then this means that not enough users have listed this word in their profile information. The keywords section only targets the information that users have listed in the activities, interests, favorite music, TV shows, movies, and books sections of their profiles. Once more users have listed this keyword on their profile, we will add it as an available targeting option.

I want to target a specific high school.

Facebook Ads are not currently available to be targeted to specific high school networks. However, you can still use ads to reach the high school population. To do so, please run your ads in the geographic network(s) in which the high school(s) you wish to reach are located. You can then target your ad by age, selecting the age range "13-18" in order to display your ad to the high school students in that region.
If you have an idea for how we can improve Facebook Ads for you, let u...
If you have an idea for how we can improve Facebook Ads for you, let us know by filling out this form.

Please note that we won't be able to respond to other inquiries submitted through that form, so if you have another question about Facebook or Facebook Ads, please return to the Help Center and contact us there.

Profile: Profile pictures

To upload a profile picture: Place your mouse over the upper right ...
To upload a profile picture:
  1. Place your mouse over the upper right corner of your current profile picture or temporary image, and click on the pencil icon that appears.
  2. Select "Browse" to find a photo on your computer to upload.
  3. Select the photo to upload, check the box certifying that you have the right to distribute the picture and that it is not pornography, and click "upload picture." If the picture is an acceptable size and file type, it will display.
If you have a webcam, you can choose "Show Camera" to take an instant profile picture. Be sure to select "Allow" so that Facebook can access your camera and microphone. Then, click the camera icon to take a picture, and choose "Save Picture" to set it as your profile picture.

You can also set any photo in which you are tagged as your profile picture by viewing the photo and selecting "Make Profile Picture."
If you have a webcam attached to your computer you can use it to add a...
If you have a webcam attached to your computer you can use it to add a new profile picture. To use the webcam:
  1. Go to your profile.
  2. Hover your mouse over your current profile picture and click the "Change Picture" link that appears.
  3. On the following page you will have the option to use a webcam if one is available.
  4. Click the Camera button at the bottom of the preview image.
  5. Smile.
  6. Select 'Save Picture' once you are satisfied with the image.
To see a history of all your old profile photos, just go to the Profil...
To see a history of all your old profile photos, just go to the Profile page and click on your current profile picture. It will bring you to an album of all your profile photos. When you are viewing your old profile pictures, you will have the option to tag them, add captions, or delete them from the album.

Any user who can see your profile can see the profile pictures you have in this album. To view someone else's old profile pictures, just click on their current profile picture while viewing their profile.
If you want to delete an old profile picture, first view the album by ...
If you want to delete an old profile picture, first view the album by clicking on your current profile picture. When you are viewing the album, you should see an option for Edit Photos at the top of the page. On the edit page, you are given the option to delete any of the images, as well as to tag them or add captions. Once you delete the photo, no one will be able to see it when they view your profile picture album.
The "Thumbnail Version" of your profile picture is used in certain pla...
The "Thumbnail Version" of your profile picture is used in certain places around the site, such as the upper left hand corner of your application (e.g., photos) pages. To adjust what part of your profile picture serves as the thumbnail, hover your mouse over your current profile picture and click the "Change Picture" link that appears. Next, select the "Edit Thumbnail" option.

Profile: Profile and Contact Information Privacy

You can adjust your privacy settings from the Profile section of the P...
You can adjust your privacy settings from the Profile section of the Privacy Settings page, which you can reach by selecting the "Privacy Settings" option from the Settings dropdown menu at the top of any Facebook page. .
By default, only users within your networks and your confirmed friends...
By default, only users within your networks and your confirmed friends can view your profile. You can adjust who can view your profile by following these steps:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Select the Profile section.
  3. The Profile setting will allow you to customize who can view your profile page.
With the most private option, "Only Friends," only users who are your confirmed friends will be able to see your profile. If you want to have a very private profile this is a good setting to use. However, keep in mind that people who are not friends with you will have trouble identifying you.
Facebook currently does not provide an application that allows users t...
Facebook currently does not provide an application that allows users to track profile views or statistics on the views of any specific user content. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind for these applications:

Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.

In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.

Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
Facebook does not allow users to track profile views or see statistics...
Facebook does not allow users to track profile views or see statistics on how often a particular piece of content has been viewed and by whom. Third-party developers, however, may offer applications that provide some of this functionality. However, please keep a few things in mind when using these:

  1. Applications cannot track profile views for users who simply visit another person's profile. Facebook has made this technically impossible.
  2. In order to be tracked by an application, you must explicitly agree to allow the application to access your information.
  3. Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
Your privacy settings allow you to determine how much of your profile ...
Your privacy settings allow you to determine how much of your profile other users are permitted to view.

To see how your profile currently appears to one of your friends, you can use the "View As" mode. To do so:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Select the Profile section.
  3. At the top of this page, you’ll see the prompt "See how a friend sees your profile." Enter the name of any of your friends in the search field next to the prompt.
Once you’ve selected a friend, you’ll be sent to a special view of your profile that lists their name and any relevant privacy details, including their networks and the friend lists to which you’ve added them. Please keep in mind that you will always see the top frame containing your friend’s information if you are in "View As" mode.

If you do not see this information, then you are not viewing your profile as your friend, but rather as you see it while logged in to your own account.
Keep in mind that only the presentation of the information is changing...
Keep in mind that only the presentation of the information is changing — no additional information about you or other people is shared outside of what was already available in current search listings.

You can customize who can find you in search from the Search section of the Privacy Settings page. You will always have the option not to appear in search listings at all.

Anyone who is able to find you in search will always be able to click on your search listing in order to view your name and networks. You can further control the information that these users see by changing the options underneath the title "Search Result Content." There are five listed options: see your picture, send you a message, view your friend list, add you as a friend, and view the Pages you are a fan of. Un-checking any of these boxes will prevent the user from being able to perform the action.

Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile using search.

Facebook Ads for Pages and Events

Facebook Ads for Pages and Events allow users to engage with your ads ...
Facebook Ads for Pages and Events allow users to engage with your ads the same way they interact with other content on Facebook – without leaving the page they are viewing. Ads for Pages include a "Become a fan" link, while ads for Facebook Events include an "RSVP" link. Users who view these ads can connect with your Pages and Events from the ad itself, automatically creating a story on the user’s profile page and possibly even their friends’ home page Highlights, generating free distribution for you.
As with all Facebook Ads, you will bid for Facebook Ads for Pages and ...
As with all Facebook Ads, you will bid for Facebook Ads for Pages and Events on a per-click (CPC) or per-impression (CPM) basis. You will never pay more than your maximum CPC or CPM bid. If you choose to pay per click (CPC), this will include clicks on your title, image, or ad body, and clicks on the "Become a Fan" link or "Yes" and "Maybe" RSVPs. You will not be charged when a user clicks on their friends’ names appearing with the ad, or for incomplete or "No" RSVPs.
No, friend actions can only be used to promote content within Facebook...
No, friend actions can only be used to promote content within Facebook. This ensures users are clearly aware of the actions they're taking with your ad.

Facebook Pages: Finding, Viewing and Interacting with Pages

Pages are for organizations, businesses, celebrities, and bands to bro...
Pages are for organizations, businesses, celebrities, and bands to broadcast great information to fans in an official, public manner. Like profiles, they can be enhanced with applications that help the entity communicate with and engage their fans, and capture new audiences virally through their fans' recommendations to their friends.

You can create and manage a Facebook Page for your organization from your personal account. You can create a Page here. Please note that only the official representative of an organization, business, celebrity, or band is permitted to create a Page.
If you see a Page that interests you – either on a friend’s profile or...
If you see a Page that interests you – either on a friend’s profile or in a News Feed story – you can click on the link to that particular Page to learn more. Once on the Page, you click the "Become a Fan" button that appears next to the Page name.

You can also search for Pages by visiting our Pages Directory. You can browse to easily see your Pages, your friends' Pages, and view all Pages on the site.

Lastly, when you search for a term or name on Facebook, you can filter the results to show only Pages by clicking the "Pages" link in the left column. Each Page search result will show a "Become a Fan" link to its right.
The Pages that you become a fan of will be displayed on the bottom of ...
The Pages that you become a fan of will be displayed on the bottom of the Info tab of your profile. If your search visibility allows Pages to be displayed to non-friends, they will also see this information when they find you in search. You can control this from the Search section of your Privacy Settings page.
We currently do not allow users to hide the pages they are fans of fro...
We currently do not allow users to hide the pages they are fans of from their friends. However, we plan to provide more robust privacy controls for Pages in the future.
Profiles represent individuals and must be held under an individual na...
Profiles represent individuals and must be held under an individual name, while Pages allow an organization, business, celebrity, or band to maintain a professional presence on Facebook. You may only create Facebook Pages to represent real organizations of which you are an authorized representative. Fans of your Page won't be able to see that you are the Page admin or have any access to your personal account.

Ads: Creating An Ad

You can create Facebook Ads at http://www.facebook.com/ads/create. You...
You can create Facebook Ads at http://www.facebook.com/ads/create. You will need to create them using your existing personal account, if you have one, as it's a violation of Facebook's Terms of Use to maintain multiple accounts for any reason.
A musical artist, business, or brand can create Facebook Pages to shar...
A musical artist, business, or brand can create Facebook Pages to share information, interact with their fans, and create a highly engaging presence plugged into Facebook’s social graph. These Pages are distinct presences, separate from users’ profiles, and optimized for these presences’ needs to communicate, distribute information/content, engage their fans, and capture new audiences virally through their fans’ recommendations to their friends. Facebook Pages are designed to be a media rich, valuable presence solution for any artist, business, or brand that can be integrated seamlessly into the user experience with socially-relevant applications.

Click here to create a Page for an organization of which you are an authorized representative.
If you are the creator or admin of a group, event, application, or Pag...
If you are the creator or admin of a group, event, application, or Page, you can have your ad link directly to it. Any items that are eligible to be advertised will appear in the drop-down menu when you select the "I have something on Facebook I want to advertise" option when creating your ad. You may also see the option to create ads directly from the page you're viewing; for example, with Facebook Pages that you manage, you'll see an option to "Promote Page with an Ad" on the left-hand side.
To learn more about the specific features available to Page and Event ...
To learn more about the specific features available to Page and Event advertisements, please click here.
If you have an idea for how we can improve Facebook Ads for you, let u...
If you have an idea for how we can improve Facebook Ads for you, let us know by filling out this form.

Please note that we won't be able to respond to other inquiries submitted through that form, so if you have another question about Facebook or Facebook Ads, please return to the Help Center and contact us there.

Platform and Developer Support: Integration into Facebook profiles, Pages, and Publisher

Once a user has authorized an application or connected with a website,...
Once a user has authorized an application or connected with a website, they can add a Profile Box or Profile Tab to their profile. But to do this, your application must provide support for profile boxes and/or profile tabs.

Profile Boxes can appear on either the left-hand side of the wall/info tabs on a user profile, or within the Boxes tab. Users can add these from within your application or website via the fb:add-section-button FBML tag. Your application must first set the profile calling the method profile.setFBML. This method is also used to update the profile box for the user. See http://wiki.developers.facebook.com/index.php/Fb:add-section-button and http://wiki.developers.facebook.com/index.php/Profile.setFBML

Profile Tabs are manually added by the user to their profile via the ""+"" shown when the user is viewing their profile. This list will only show tabs for applications that the user has authorized. You must specify a URL for the application tab in the developer app for it to appear in this list. A tab is basically a full page that displays content from your application for the user to share with their friends on their profile. For more details, see here: http://wiki.developers.facebook.com/index.php/New_Design_Tabbed_Profile
You do not need to submit your app to the directory in order to add it...
You do not need to submit your app to the directory in order to add it to your Page. Go to the app profile page, click the "more" link, then "add to page".

If "add to page" isn't there, you haven't enabled your app for Pages, and you'll need to do that first.
You can use any available HTML application (like this one) to put your...
You can use any available HTML application (like this one) to put your code directly into a box or tab on your page.

Any application you create yourself can also be added to a page if you have marked its settings as installable to users and Pages.

You can find out more about creating a special tab for your application here: Profile Tab documentation
You'll need to add the "meta" tags as described here.
You'll need to add the "meta" tags as described here.
Please follow the instructions on the Share Partners page.
Please follow the instructions on the Share Partners page.

Facebook Pages: Creating, administering and editing your Page

To confirm that a user is authorized to create a Page, we require an e...
To confirm that a user is authorized to create a Page, we require an electronic signature. The name you enter as your electronic signature should match the name on your Facebook profile. If you do not currently have a Facebook profile, please enter your real first and last name.
Business accounts are designed for individuals who only want to use th...
Business accounts are designed for individuals who only want to use the site to administer Pages and their ad campaigns. For this reason, business accounts do not have the same functionality as personal accounts. Business accounts have limited access to information on the site. An individual with a business account can view all the Pages and Social Ads that they have created, however they will not be able to view the profiles of users on the site or other content on the site that does not live on the Pages they administer. In addition, business accounts cannot be found in search and cannot send or receive friend requests.
If you click on the "Create Your Profile" button, you will be asked to...
If you click on the "Create Your Profile" button, you will be asked to provide additional information to allow you to transform your business account into a personal account. You will be required to enter your full name, a security question, and an answer to your security question. Once this final registration step is completed, these changes cannot be reverted. You will then permanently have a personal account on the site.

If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
No, once you provide the final registration information for creating a...
No, once you provide the final registration information for creating a user profile, you cannot revert back to your business account.

If you convert your business account into a user profile, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

Privacy: Privacy settings and fundamentals

To restrict the visibility of specific profile content from certain in...
To restrict the visibility of specific profile content from certain individuals, follow these steps:
  1. Go to the Profile Information section of the Privacy page.
  2. Click the drop-down menu next to the setting that controls the content you want to restrict and select "Customize."
  3. You will see a pop-up that contains the section "Hide this from." Enter the name of the friend in the open field.
  4. Click "Save Setting."
To restrict the visibility of specific content from a group of people,...
To restrict the visibility of specific content from a group of people, you will want to create a Friend List to organize those people. You can do this from the Friends page. Once you’ve created a Friend List, follow these steps:
  1. Go to the Profile Information section of the Privacy page.
  2. Click the drop-down next to the setting that controls the content you want to restrict and select "Customize."
  3. When you see the pop-up that contains the section "Hide this from," enter the name of the Friend List in the open field.
  4. Click "Save Setting."
In addition to being able to restrict content from specific people, yo...
In addition to being able to restrict content from specific people, you can also choose to show content to a select group of people. To do so, follow these steps:
  1. Go to the Profile Information section of the Privacy page.
  2. Click the drop-down next to the setting that controls the content you want to adjust and select "Customize."
  3. Under the section "Make this visible to," select "Specific People" from the drop-down menu.
  4. Enter the name of a friend or Friend List to whom you want to show the content.
You can do this for as many friends or Friend Lists as you like. Only the friends you specify will be able to view the content.
Facebook is committed to protecting your information. We have industry...
Facebook is committed to protecting your information. We have industry standard and proprietary network monitoring tools constantly running in our system in order to prevent security breaches and protect the security of your data.

In addition, Facebook always posts to a secure page when users are logging in and employs industry standard encryption. This may not always be apparent from the URL (web address), but rest assured our logins are secure.
Facebook does not allow users to track profile views or see statistics...
Facebook does not allow users to track profile views or see statistics on how often a particular piece of content has been viewed and by whom without your consent.

If an Application claims to provide this functionality, you can report an application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.
Facebook requires all users to provide their real date of birth. We d...
Facebook requires all users to provide their real date of birth. We do this as a safety precaution and to help ensure that the site is useful for people.

This does not mean that you have to display your full date of birth on your profile. You can control what information shows by visiting the Info tab of your profile, then clicking the pencil icon for the "Basic Information" section. Please note that if you hide your birthday completely, your friends will not receive reminders when it's approaching. If you still want them to receive these reminders, you will need to at least make the month and day visible.
Yes. Don’t post content that infringes on the copyrights of others or...
Yes. Don’t post content that infringes on the copyrights of others or that is against our Statement of Rights and Responsibilities. Also, use discretion when posting content, and if you’re considering posting something that could be damaging to you or your friends (no matter who has access to it), don’t.
You can learn more about Facebook’s Privacy Policy by clicking here.
You can learn more about Facebook’s Privacy Policy by clicking here.

Privacy: Report abuse

If someone has created an account to impersonate or imitate you, pleas...
If someone has created an account to impersonate or imitate you, please go to the impostor profile and click "Report this Person" in the left column. Check the "Report this Person" box, choose "Fake Account" as the reason, and add "Impersonating me or someone else" as the report type. Be sure to add a valid web address (URL) leading to the real profile so that we can review the information.
You can report a profile that violates Facebook’s Statement of Rights ...
You can report a profile that violates Facebook’s Statement of Rights and Responsibilities by clicking the "Report/Block this Person" link in the left column of the profile, selecting "Fake profile" as the reason, and adding the appropriate information. The following categories of profiles are prohibited on the site:
  • Profiles that impersonate you or someone else
  • Profiles that use your photos
  • Profiles that list a fake name
  • Profiles that do not represent a real person
  • Profiles that have been hacked

Be sure to choose the correct report type to help us verify the information. Facebook reviews every report we receive in order to determine whether or not the content violates our Statement of Rights and Responsibilities, and will take appropriate action. Rest assured that these reports will be kept confidential.
You can report any photo that you feel is offensive by using the "Repo...
You can report any photo that you feel is offensive by using the "Report" link provided underneath the image. Facebook will monitor these complaints and remove photos as necessary. All reports will be kept confidential.
If your current or ex-boyfriend, girlfriend or spouse is controlling o...
If your current or ex-boyfriend, girlfriend or spouse is controlling or monitoring your activity on Facebook, this could be a sign of relationship abuse. If you think this might be happening to you, please call the National Domestic Violence hotline at 1-800-799-SAFE to find out about resources in your community and get additional safety information.

You may also want to consider restricting privacy on your Facebook account so that certain people can’t access information like your Wall, photos, or profile. Remember that computer usage can be monitored. If you’re afraid that your computer isn’t safe, use a friend's computer or a computer in a public place, or visit http://stoprelationshipabuse.org/techsafe.html to learn more about computer safety.
If you have encountered a direct threat of suicide on Facebook, please...
If you have encountered a direct threat of suicide on Facebook, please immediately contact law enforcement. For reports in the United States, we also recommend that you contact the National Suicide Prevention Lifeline, a 24/7 hotline, at 1-800-273-TALK (8255). If possible, please encourage the user who posted the content to contact Lifeline as well.

You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.

We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:

http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx

You can submit reports of suicidal content to Facebook by clicking here.

Friends: Friend Lists and Limited Profile

You can add someone to a Friend List when you send him or her a friend...
You can add someone to a Friend List when you send him or her a friend request. That way, if they confirm your request, they will be automatically placed into the designated Friend List and will follow all of the privacy settings you have set for the Friend List.

To add someone to a Friend List when you send a friend request, please follow the steps below:
  1. Click "Add to Friends."
  2. Select "Add [Friend’s Name] to a Friend List."
  3. Use the drop-down menu to select a Friend List that you have already created or select "Create a New List…" if you want to make a new Friend List for this person.
  4. Click "Add Friend."
If you create a Friend List during the request process, the Friend List will be permanently stored on the Friends page. You can always go to the Friends page to edit the list.

To prevent users on this list from seeing certain content, please follow the steps below:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Go to the Profile section.
  3. Select any Profile privacy setting and click "Edit Custom Settings."
  4. Enter the name of your limited profile friend list in the "Except These People" section to restrict these users from viewing the profile content you selected.
To add someone to a Friend List when you accept their friend request, ...
To add someone to a Friend List when you accept their friend request, follow the steps below:
  1. Click on a friend request.
  2. Use the drop-down menu to select a Friend List that you have already created, or select "Create a New List…" if you want to make a new Friend List for this person.
  3. Click "Confirm."


If you create a Friend List during the confirmation process, the Friend List will be stored on the Friends page. You can always go to the Friends page to edit the list.

To prevent users on this list from seeing certain content, follow these steps:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Go to the Profile section.
  3. Select any Profile privacy setting and click "Edit Custom Settings."
  4. Enter the name of your limited profile friend list in the "Except These People" section to restrict these users from viewing the profile content you selected.
The Limited Profile functionality is a type of Friend List. You can li...
The Limited Profile functionality is a type of Friend List. You can limit the privacy settings for any friend list you create. If you had people on your Limited Profile, they have been moved to a new friend list called "Limited Profile," and this friend list has been added to the appropriate places on your privacy settings. For example, if you hid your Wall Posts in your Limited Profile, the new Limited Profile friend list has been placed under the "Except These People" setting for Wall Posts.
You are now able to customize which friends and Friend Lists are (or a...
You are now able to customize which friends and Friend Lists are (or are not) allowed to view your content. To use these options, select the "Privacy Settings" option from the "Settings" drop-down menu at the top of any Facebook page. You can also review and edit your Friend Lists from the Friends page.
To add someone to your Limited Profile list, follow the steps below: ...
To add someone to your Limited Profile list, follow the steps below:
  1. Select "All Friends" from the Friends drop-down menu.
  2. Click on the "Limited Profile" Friend List in the left sidebar. If you do not see a "Limited Profile" friend list in this section, you can create one by clicking the "Make a New List" button and then naming the list.
  3. Type your friend’s name into the "Add to List" field. You must be friends with a person to add him or her to the Limited Profile list.
To prevent users on this list from seeing certain content, please follow the steps below:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Go to the Profile section.
  3. Select any Profile privacy setting and click "Edit Custom Settings."
  4. Enter the name of your limited profile friend list in the "Except These People" section to restrict these users from viewing the profile content you selected.

Platform and Developer Support: Accessing a user's profile data, friends, and stream

No. Data you collect directly from users (see "Independent Data") "bel...
No. Data you collect directly from users (see "Independent Data") "belongs" to your app and is not subject to Facebook's data storage policy. However, any such data must be typed or uploaded to your app directly by users. If you pull user data from the API, it always remains subject to Facebook’s data policy. The policy does allow for certain exceptions, but those can only be authorized by users through standard Facebook controls (which currently aren't available), or through Facebook's written permission. For more information please see this blog post: http://developers.facebook.com/news.php?blog=1&story=234
When a user connects, you can use information provided via the API to ...
When a user connects, you can use information provided via the API to help provide a richer user experience to that user. You can cache this data for up to 24 hours, but may not store or transfer it per the Facebook Platform Policies and Guidelines. This includes data that you may offer pre-filled in a form. For any data that a user manually enters directly into your application, this is considered independent data, and you can do whatever is permitted by your privacy policy.

You should refresh your version of the data at least every 24 hours to make sure you are using the most up-to-date versions of the information.

In addition, if you are ever displaying information about one user to another user, you must use the viewing user’s session key to request the data about the person being viewed. This will determine whether or not the viewing user has access to see the information. In the case where the viewing user is not connected with Facebook, use "null" for the session key, and you will be able to access public information. If you use xFBML or FBML to represent user data on your page, this will be handled automatically for you.
Facebook is still working on better APIs to access the streams of Publ...
Facebook is still working on better APIs to access the streams of Public Profiles. If you call stream.get for a user you will be able to access public profile stories entered into the stream.

Ads: Information Security

Facebook strives to create relevant and interesting advertisements to ...
Facebook strives to create relevant and interesting advertisements to you and your friends. Here are the facts about Facebook Ads:

* Facebook Ads are sometimes paired with social actions (e.g., becoming a fan of a Page) that your friends have taken.
* You only appear in Facebook Ads to your confirmed friends. If a photo is used, it is your profile photo and not from your photo albums.
* Facebook doesn't sell your information to advertisers.
* Facebook actively enforces policies that help protect your experience with third party applications and ad networks.
Facebook runs advertisements from its own advertising system that let ...
Facebook runs advertisements from its own advertising system that let your friends know if you have a direct connection with a product or service, in the same way that your friends learn through your News Feed if you're connected with another friend or an organization's Facebook Page. For example, if one of your friends becomes a fan of a Page, you may see an ad with your friend's profile photo next to it, indicating the action that friend has taken with that Page.

These social ads always require that you and your friends have taken an express action to indicate your connections with the product or service and that no data be shared with the third party. Such stories will adhere to any privacy settings you've set for your account.

You can see examples of these kinds of ads here.

Networks: Bugs and Known Problems

By default, you can only view users in your own networks or your confi...
By default, you can only view users in your own networks or your confirmed friends from other networks on Facebook. Note that you may not be able to view the profiles of everyone within your network due to privacy restrictions. You can customize your profile privacy settings further from the Profile section of your Privacy Settings page.

Events: How to use the Events application

You can anonymously "report" any event as offensive. There is a button...
You can anonymously "report" any event as offensive. There is a button at the bottom-left of the event profile that will allow you to submit your complaint. Facebook will keep an eye on these reports and take down events that we deem inappropriate.

Profile: Bugs and Known Problems

When attempting to view certain profiles, some users are seeing an err...
When attempting to view certain profiles, some users are seeing an error that says: "The page you requested was not found. You may have clicked an expired link or mistyped the address. Some web addresses are case sensitive." If you would like to submit a report about this issue, please click here.
The Pages section on the Info tab is not appearing for some users. We ...
The Pages section on the Info tab is not appearing for some users. We are currently working to resolve this issue, no further reports are needed.
The issue you are experiencing is caused by your screen resolution. We...
The issue you are experiencing is caused by your screen resolution. We recommend that you adjust your resolution to 1024 x 768 or higher. To do so, please try the following these instructions.
If you are having issues with the overall display of your account, ple...
If you are having issues with the overall display of your account, please click here.
We are aware of this issue and hope to resolve it as soon as possible....
We are aware of this issue and hope to resolve it as soon as possible. Please be aware this information can only be seen by you, and other users viewing your profile will not be able to see this information.
After adding new information to the Contact Information section, some ...
After adding new information to the Contact Information section, some users are not seeing it display on their profile. If you would like to submit a report, please click here.

Platform and Developer Support: Connect FAQs

For now, you should create a new API key on Facebook to test Connect. ...
For now, you should create a new API key on Facebook to test Connect. This way, you won't disrupt your production application. Once we complete the testing phase, you should be able to use your existing API key so your users can connect accounts easily.
Facebook Connect is now fully launched, and immediately available for ...
Facebook Connect is now fully launched, and immediately available for everyone to develop and create Facebook Connect sites.
We're in the midst of reviewing what modifications are needed to Faceb...
We're in the midst of reviewing what modifications are needed to Facebook Platform policy. Thus, new guidelines are TBD, with one exception: applications can publish one line stories using the API only after Facebook approves your site.
Facebook Connect authentication is secure for users. Users will never ...
Facebook Connect authentication is secure for users. Users will never give their password to a remote site. The authentication gives access to the same amount of data as the existing API.
For a list of browsers that work with Facebook Connect, see JavaScript...
For a list of browsers that work with Facebook Connect, see JavaScript Client Library#Supported Browsers.
Yes you can, especially since you cannot use regular FBML within this ...
Yes you can, especially since you cannot use regular FBML within this tag.
Facebook Connect is available in 64 languages and locales. You can fin...
Facebook Connect is available in 64 languages and locales. You can find more information in our Developer Blog post here.
You can use the secure version of Facebook Connect. Check out Facebook...
You can use the secure version of Facebook Connect. Check out Facebook Connect Via SSL.

Mobile: Facebook Mobile Texts

The process for activating texts varies from application to applicatio...
The process for activating texts varies from application to application. Please consult the desired application’s page to determine how to do this. If you cannot find the directions you're looking for, please contact the application's developer directly using their form on the Help page.

You can opt out of receiving texts from an application by clicking "Edit" next to Applications from the left –hand navigation column. From the following page, click "Edit Settings" next to the desired application and uncheck the box titled "Send and receive text messages to and from this application." You can also update this information by unselecting the application on your Edit Mobile Settings page.
You can set a daily limit by visiting the following link: https://www....
You can set a daily limit by visiting the following link: https://www.facebook.com/mobile/?settings=1.
Facebook will send you a text when you have reached your daily limit. ...
Facebook will send you a text when you have reached your daily limit. Reply to this text with "reset" to reset your limit for that day.
Set Facebook texts to "on" or "off" using following the link: https://...
Set Facebook texts to "on" or "off" using following the link: https://www.facebook.com/mobile/?settings=1.

Alternatively, just text "on" or "off" to FBOOK (32665) from your mobile phone.
Yes, you can always send texts to FBOOK (32665). Facebook texts on/off...
Yes, you can always send texts to FBOOK (32665). Facebook texts on/off refers only to the automatic texts you receive when someone pokes, messages, writes on your Wall, or adds you as a friend. You can always text to FBOOK (32665) to look up info or perform an action.
Some advertisements that run on third-party applications link to servi...
Some advertisements that run on third-party applications link to services that ask for your cell phone number and subsequently send text messages to your phone. While Facebook is not responsible for these advertisements, we recommend that you send a text message containing the word "STOP" (without the quotation marks) to the number from which you're receiving the messages in order to cancel the service.

You may report an application containing these advertisements to its developer(s) and to Facebook by clicking on the "Report" link that appears in the lower left corner of any page within the application. Unfortunately, we have no control over your mobile service. We suggest you contact your mobile provider and explain the situation to them.
In order to subscribe to your friends’ status updates, you first need ...
In order to subscribe to your friends’ status updates, you first need to make sure you’ve activated Facebook texts on your mobile device. To activate Facebook texts, go to the Mobile tab on the Account Settings page and follow the on-screen directions. If your carrier is not listed in the drop-down menu it means that they are not currently supported for Facebook Mobile Text. We encourage you to talk to your mobile operator to let them know that you are interested in this service.

After you’ve activated Facebook texts, you can subscribe to a friend’s status updates by going to his or her profile and clicking the "Subscribe to SMS updates" link beneath the profile picture.

Emails from Facebook

Facebook may use the email addresses you upload through the Friend Fin...
Facebook may use the email addresses you upload through the Friend Finder to help you connect with friends, including sending some of your contacts emails about your recent Facebook activity. If you don't want us to store this information, visit this page
If you would like to stop receiving invitation or reminder emails from...
If you would like to stop receiving invitation or reminder emails from Facebook, simply follow the instructions located at the bottom of any email message from Facebook.
To control what email notifications Facebook sends to you, simply go t...
To control what email notifications Facebook sends to you, simply go to the Notifications tab of the Account Settings page.

If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.
You may receive an email from Facebook asking you to confirm your emai...
You may receive an email from Facebook asking you to confirm your email address. You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.

If you do not have an account on Facebook and received a confirmation email in error, you can deactivate the account in question by clicking the link at the bottom of the email.
To control what email notifications Facebook sends to you, simply go t...
To control what email notifications Facebook sends to you, simply go to the "Notifications" tab of the Account page.

If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.
You can view your current email address and add or delete addresses fr...
You can view your current email address and add or delete addresses from the Settings tab of the Account Settings page. Your Facebook email notifications will only be sent to the address you designate as your "Contact Email," so be sure this information is accurate.

To change your contact email, just click the "change" link next to Email. Select any other email address you have listed on your account and click the "Change Contact Email" button to finish.

If you would like to add another email address to your account, just enter that new address in the open field next to "New Email." Once you confirm the address, you can go back and set it as your contact email.

Platform and Developer Support: Authorizing users

A user can begin interacting with your application immediately. For ap...
A user can begin interacting with your application immediately. For applications within Facebook, you don't need to have a user authorize your application as soon as the user visits your canvas page. See Automatic Authentication: http://wiki.developers.facebook.com/index.php/Automatic_Authentication.

A user authorizes an application when the application presents a login screen where the user accepts the application's terms of service and lets the application access his or her profile data and creates a more permanent connection.

You can find out more here: http://wiki.developers.facebook.com/index.php/Authorizing_Applications
As noted in this policy (Platform Guidelines 1.3), you are not allowed...
As noted in this policy (Platform Guidelines 1.3), you are not allowed to store a user's Facebook login credentials. If you are using a desktop or mobile interface and want to avoid continuously re-authorizing the user, you can use the offline access extended permission.

----
Platform Guidelines 1.3
Applications cannot:

1. Contain functionality that requests or collects Facebook usernames or passwords from any user;
2. Contain functionality that proxies usernames or passwords for the purposes of automating logins to the Facebook Site;
If a user logs out of Facebook, the next FB action you try will genera...
If a user logs out of Facebook, the next FB action you try will generate a session error. At the time you get that error, you may want to show the login screen again or a message to encourage them to re-login to Facebook.
If you maintain a Facebook Connect site and one of your users deactiva...
If you maintain a Facebook Connect site and one of your users deactivates his or her Facebook account, you can contact that user to see if the user wants to create a new account on your site. For more information, see http://wiki.developers.facebook.com/index.php/Reclaiming_Accounts
As noted in this policy (Platform Guidelines 1.3), storing Facebook lo...
As noted in this policy (Platform Guidelines 1.3), storing Facebook login credentials is not allowed. If you are using a mobile or desktop interface and want to avoid continuously re-authorizing a user, then try using offline access extended permissions instead.

----
Platform Guidelines 1.3:
Applications cannot:

1. Contain functionality that requests or collects Facebook usernames or passwords from any user; 2. Contain functionality that proxies usernames or passwords for the purposes of automating logins to the Facebook Site;

Security: Account was hacked or "phished"

If you are having general trouble logging in to your Facebook account,...
If you are having general trouble logging in to your Facebook account, please click here for more information.
It is possible that malicious software was downloaded to your computer...
It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:
  1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

  2. Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.

  3. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.

    Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.

    To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.
If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.
It is possible that malicious software was downloaded to your computer...
It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:
  1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

  2. Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.

  3. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.

    Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.

    To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.
If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.
Make sure that when you access the site, you always log in from a legi...
Make sure that when you access the site, you always log in from a legitimate facebook.com domain. A good rule of thumb is if a URL ends in facebook.com, it is owned by Facebook. For example, "en-gb.facebook.com" ends in facebook.com and is therefore safe and legitimate.

When in doubt, just type "facebook.com" into your browser's address field. It's a good idea to bookmark the facebook.com address so that you don't have to enter it manually.

Other URLs that look like Facebook but do not follow this criterion could be illegitimate phishing websites. Never submit your login credentials to a site that looks suspicious.
Facebook has enabled third-party websites to use Facebook’s login and ...
Facebook has enabled third-party websites to use Facebook’s login and authentication system through a program called Facebook Connect. Facebook Connect allows users to take their Facebook identity, network, and privacy settings with them as they browse and interact with the rest of the Web.

Connect-enabled sites often provide an option to log in to Facebook directly from the site itself. When you see this, you should make sure that the login opens in a separate browser pop-up window, and that the Web address (URL) for the pop-up contains the proper "www.facebook.com" domain. If it does, you’ll know that it’s a legitimate Facebook page and not a phishing attempt, and you can log in safely and securely.

Note: if you’re logged in to Facebook, the Facebook Connect partner site should only ask you to "authorize" that site.
Facebook respects your privacy. We do not distribute your user informa...
Facebook respects your privacy. We do not distribute your user information to marketers or spammers. You can read more about this in our Privacy Policy.
If you deactivate your account from the "Deactivate Account" section o...
If you deactivate your account from the "Deactivate Account" section on the Account page, your profile and all information associated with it are immediately made inaccessible to other Facebook users. What this means is that you effectively disappear from the Facebook service. However, if you want to reactivate at some point, we do save your profile information (friends, photos, interests, etc.), and your account will look just the way it did when you deactivated if you decide to reactivate it. Many users deactivate their accounts for temporary reasons and expect their information to be there when they return to the service.

If you do not think you will use Facebook again and would like your account deleted, please keep in mind that you will not be able to reactivate your account or retrieve any of the content or information you have added. If you would like your account permanently deleted with no option for recovery, log in to your account and then submit your request by clicking here.

Groups: Creating and running a group

To message all members of a group as the group’s admin, go to the grou...
To message all members of a group as the group’s admin, go to the group profile and follow the "Message All Members" link underneath the group photo. Please note that this option is only available for groups with 5,000 people or fewer.

If you have fewer than 5,000 in your group but are seeing an error screen when trying to send a message to all members, please submit a report to Facebook here.
You can invite people who do not have Facebook accounts to join your g...
You can invite people who do not have Facebook accounts to join your group if the group is set as global, but they will not be able to join until they register for Facebook.

Click the "Invite" tab on the "Edit Group" page and list your friends’ email addresses in the box labeled "Invite People via Email." Next, click "Send Invitations" to send email invitations to these people.

In order to join the group, they will need to register for Facebook. Instructions for joining Facebook will be included in the email they receive.
Groups and Pages serve different purposes on Facebook. Groups are mean...
Groups and Pages serve different purposes on Facebook. Groups are meant to foster group discussion around a particular topic area while Pages allow entities such as public figures and organizations to broadcast information to their fans. Only the authorized representative of the entity can run a Page.
We are continually looking for ways to enhance overall user experience...
We are continually looking for ways to enhance overall user experience. The improved functionality of Facebook Groups makes it easier for members of groups to connect, share and even collaborate on a given topic or idea. Prior to the enhancements, users sometimes found that it took a lot of effort to keep up with items that were happening in the various groups that they belong to. By making content from Facebook Groups available in users’ News Feed, we are making it easier for them to stay current on all of the group related information that matter to them.

Friends: Suggestions

The Suggestions feature has been expanded to help you engage with your...
The Suggestions feature has been expanded to help you engage with your confirmed friends on Facebook in addition to finding people or Pages that you are likely to know.

Login and Password: I want to change my login email address or add a new contact email address

No. After you graduate you will still have access to Facebook. Howeve...
No. After you graduate you will still have access to Facebook. However, we strongly recommend that you keep your contact email address current as it is the only way we can get in touch with you. If your contact email address is not current, you can update it from the "Settings" tab on the Account page.

You may also add a work network to your account if your organization utilizes an email address that we support. You can add this affiliation from the "Networks" tab of the Account page.

Notes: Bugs and Known Problems

Facebook is probably not able to import your blog because of a privacy...
Facebook is probably not able to import your blog because of a privacy setting on your account. Blogs written from sources with restricted viewing will not export to Facebook. If you would like to import your blog, you will need to change this privacy setting to something less restrictive.

Photos: Using iPhoto Exporter

You must synchronize the iPhoto Exporter plugin with your Facebook acc...
You must synchronize the iPhoto Exporter plugin with your Facebook account by logging in to Facebook from the plugin.

To do so, follow the steps below:
  1. Go to the Facebook tab of the Export window.
  2. Click the "Login" button in the upper left corner. This will launch a new window in your Internet browser that lets you log in.
Once you have successfully logged in from the plugin, the button will change to "Logout." If you need to switch Facebook accounts, or if you are having trouble exporting photos to your account, click on this button to log out, and then you may log in again.

Privacy Policy

Facebook stores information to send invitations and reminders to non-u...
Facebook stores information to send invitations and reminders to non-users. To request that we remove this information from our database, please click here.

Ads: Campaign Cost and Budgeting

Yes, there are costs associated with Facebook Ads. You can estimate th...
Yes, there are costs associated with Facebook Ads. You can estimate the cost as you create your ads. If you'd like to see what we recommend you bid for each click (CPC) or thousand impressions (CPM), just enter your targeting criteria and go through to the last step of ad creation (you won't have to enter any payment information until the next step, so you can do this without purchasing an ad). The "bid estimator" will show you the range of bids that are currently winning the auction among ads similar to yours.

When you run your ad you will only be charged for the number of clicks you receive (CPC) or the number of impressions of your ad that are displayed (CPM). The amount that you are charged will never exceed your daily budget. There are no additional fees for running Facebook Ads.
For any given ad unit, we select the best ad to run based on the cost ...
For any given ad unit, we select the best ad to run based on the cost per click or cost per thousand impressions and ad performance. We have a process in place that will automatically calculate the minimum price that the advertiser could pay and still have the highest cost per click or CPM ad, and the advertiser will only be billed that price. This price may be below the advertiser’s maximum cost per click or CPM. Because we lower the cost per click or CPM on your behalf, we recommend that you enter your true maximum cost per click or CPM when creating an ad. This will increase the likelihood that you do not miss out on clicks or impressions that you otherwise could have received.

Sign Up: Bugs and Known Problems

To view a list of known issues concerning the Profile Page, please cli...
To view a list of known issues concerning the Profile Page, please click here.

Bugs and Known Problems

This application is not built or operated by Facebook. If you are seei...
This application is not built or operated by Facebook. If you are seeing a "Facebook Captcha" and being asked to confirm your date of birth, please contact Adium for more information or follow along in their blog.

If you are experiencing problems with Facebook Chat, you may need to u...
If you are experiencing problems with Facebook Chat, you may need to upgrade your browser.

If you’re using Internet Explorer 6.0, you can still use chat by popping out the chat window. Just click the Chat button near the top right of any page on Facebook to start chatting.
To enable the notification sound, please follow the steps below: Sele...
To enable the notification sound, please follow the steps below:
  1. Select the chat menu button in the lower right corner of any Facebook page.
  2. Click the "Settings" link.
  3. Check the box next to "Play Sound for New Messages."
If you are still unable to hear the sound, please log out of your account and sign back in.

Friends: Bugs and Known Problems

Some users are seeing their profiles display zero friends. They may al...
Some users are seeing their profiles display zero friends. They may also have difficulty viewing their friends’ profiles or seeing their friends in News Feed. We are aware of this issue and hope to have it resolved soon. If you would like to submit a report, please click here.

Platform and Developer Support: Connect basics

Facebook Connect is the next evolution of Facebook Platform -- enablin...
Facebook Connect is the next evolution of Facebook Platform -- enabling you to integrate the power of Facebook Platform into your own site. Find out more at http://developers.facebook.com/connect.php
Follow this link for a list of example sites currently implementing Co...
Follow this link for a list of example sites currently implementing Connect: http://wiki.developers.facebook.com/index.php/Facebook_Connect_Live_Sites

Facebook Pages: How to manage a Facebook Page

Every Page will appear in search results on Facebook. When a user beco...
Every Page will appear in search results on Facebook. When a user becomes a fan of a Page, that Page will appear in the Pages section on the Info tab of the user’s profile. Additionally, all Pages can be found in the Page Directory.
It is currently not possible to convert Facebook groups into Pages. We...
It is currently not possible to convert Facebook groups into Pages. We recommend that you create a Page and notify your group members about it. Note that you will not be able to send your group a message if your group has more than 5,000 members.
Pages will receive News Feed distribution for various actions fans tak...
Pages will receive News Feed distribution for various actions fans take on the Pages. Users will see these stories and can click through to the Page and can then become of fan of the Page. Alternatively, if a user sees a Page he likes on a friend’s profile, he can visit the Page by clicking on the Page’s profile photo. He can also search for the Page by name, either within Facebook or from a global search portal. On the Page, he can click on the "Become a Fan" button in the upper right hand corner.
Pages will be publicly viewable, so people searching for a particular ...
Pages will be publicly viewable, so people searching for a particular artist or company on the World Wide Web will find the Page’s Facebook presence and be able to view that Page’s photo and basic information. In order to view a Page in its entirety, become a fan of a Page, and engage with a Page, the individual must join Facebook.
News Feed is a feature that tells Facebook users about their friends’ ...
News Feed is a feature that tells Facebook users about their friends’ recent activities on the site. The News Feed is the first thing users see on their home page when they log in to their accounts.

News Feed drives the viral spread of information on Facebook through networks of friends. It can cause a snowball effect – as something becomes more popular, more people hear about their friends doing it through News Feed, and then do it themselves. This, in turn, causes even more people to hear about it through News Feed, and so on. This can result in literally hundreds of thousands of people hearing about something in just a matter of days.

Harnessing the power of News Feed is crucial to accruing a high number of supporters and spreading your message to the most people on Facebook.
The "Find Us on Facebook" badge provides your business a way to promot...
The "Find Us on Facebook" badge provides your business a way to promote your Page off of our website, and help direct your customers to your presence on Facebook. This Badge can be applied in-store or on location, on the web, and in print collateral. You can learn how to create a badge for your Page from the "Promotion Guidelines" link, in the "Promote your page" section when you are editing your Page, or by clicking here.
Page Admins are welcome to build merchandising, ticketing, and downloa...
Page Admins are welcome to build merchandising, ticketing, and downloading applications, or to use those provided by 3rd party developers. On the canvas pages of these applications, they may choose to run paid 3rd party advertising pursuant to the Platform Terms of Service. The off-network website of any artist, business, or brand may be linked prominently on any Page, so traffic can be directed to an external monetizing site.
Third party developers will also build an array of applications as the...
Third party developers will also build an array of applications as they compete for Pages to install them. We expect that these tools will range from playing media to merchandising to ticketing. It is up to the developers who create the applications whether they create an application that can only be added only to personal accounts, or only added to Pages, or that can be added to both.

If you cannot find an application to do something that you want to appear on your Facebook Page, or if you have unique functionality that you’d like to add to your Facebook Page, then you should consider building your own application. You can build applications that work just on your Facebook Page, or which works on your Page and can be added by regular users to their own profiles.

While building applications is relatively simple, it does require an engineer to help you develop, deploy and maintain the application. For some tips on how to get started building applications, see Building Applications on the Facebook Platform.
Yes, the application can be added to either a user profile or Page. Y...
Yes, the application can be added to either a user profile or Page. You can add the application on each Page that you administer. You will only receive a coupon code the first time that you add the application to either your profile or a Page you administer.
To change the tab which shows by default on your Page, simply click th...
To change the tab which shows by default on your Page, simply click the "Settings" button which appears below the blue Share button on your Wall tab. Then, adjust your settings appropriately.

Ads: Success Stories and Best Practices

While you are not guaranteed any number of clicks or impressions, ther...
While you are not guaranteed any number of clicks or impressions, there are often a variety of easy ways to improve your ads. Here are some simple techniques that may help you optimize your ad and increase your return on investment:

Bid Competitively
-For any given ad unit, we select the best ad to run based on the cost per click or cost per thousand impressions and ad performance. Therefore, if you are not receiving as many clicks or impressions as you would like, we suggest increasing your maximum cost per click or maximum CPM.

Be Relevant
-One way to do this is by targeting users who have interests listed in their profile that are related to your business. Make sure you are using relevant keyword targeting, but also think outside the box. Find related keywords of users who may not explicitly mention your product but are interested in similar products/services.

Encourage Action
-Make sure that your ad text includes a strong call to action such as "Click Here!" or "Order online today!". By doing so, you are giving the user an idea of what to expect if they click on your ad.

Get Visual
-Use relevant and compelling images that directly related to the product/service you are promoting. Make sure this images are eye catching and speak directly to your audience.

Think Simple
-Make sure that the landing site you are advertising is easy to navigate and that the landing page presents information related to the ad prominently and clearly.

Rinse, Wash, Repeat
-Find what works and what doesn't work continue to iterate on your campaigns. Constantly refresh your creative after a couple of days to ensure that your ads do not become stale. This could be as simple as using a different image or ad title.
If you have an idea for how we can improve Facebook Ads for you, let u...
If you have an idea for how we can improve Facebook Ads for you, let us know by filling out this form.

Please note that we won't be able to respond to other inquiries submitted through that form, so if you have another question about Facebook or Facebook Ads, please return to the Help Center and contact us there.

The new home page

To add someone back to your News Feed, follow these steps: Scroll dow...
To add someone back to your News Feed, follow these steps:
  1. Scroll down to the bottom of your News Feed and click "Edit Options."
  2. If you are looking for a friend, scan the list to find that person. If you are looking for a public profile, select the Public Profiles tab.
  3. Click "Add to News Feed" to see their posts again.
  4. Click "Close" to save your changes.

Login and Password: Bugs and known problems

It is possible that your software is blocking sites that you must be a...
It is possible that your software is blocking sites that you must be able to access to use Facebook. Be sure to enter http://fbcdn.net/ and http://recaptcha.net into your antivirus program's or browser's "safe" list of websites.

Intellectual Property

Facebook video is meant for the uploading and sharing personal content...
Facebook video is meant for the uploading and sharing personal content. We've designed the application to discourage misuse, and our users agree only to upload video of a personal nature that is about them or their friends, or created by them or their friends.
Yes, you retain the copyright to your content. When you upload your co...
Yes, you retain the copyright to your content. When you upload your content, you grant us a license to use and display that content. For more information please visit our Terms of Use, which contain information about intellectual property, as well as your privileges and responsibilities as a Facebook user.
The material uploaded to the Facebook website is uploaded by our users...
The material uploaded to the Facebook website is uploaded by our users. Our Terms of Use prohibit users from posting content that violates another party's intellectual property rights. We encourage our users to report instances of copyright infringement using the procedures outlined in our How to Report Claims of Intellectual Property Infringement page, and we terminate the accounts of repeat infringers in appropriate circumstances.
Some applications, as you may know, are created and operated by third ...
Some applications, as you may know, are created and operated by third party developers. As such, Facebook does not have the ability to control the content made available through these applications.

That being said, if a third party application developer does not comply with his/her legal obligations related to content issues, that developer may be in breach of our Statement of Rights & Responsibilities. We suggest contacting the developer of this application directly with your concerns. After working with this developer, please contact us if the problem persists.

Subscriptions

If you would like to create an RSS Feed for your Facebook Notification...
If you would like to create an RSS Feed for your Facebook Notifications you can do so by going to your Inbox and selecting the Notifications tab. On the following page will be the option to "Subscribe to Notifications" on the right. After clicking "Your Notifications", Facebook will generate an RSS Feed that you can save to your bookmarks folder and view in your browser. You will now have an auto-updating RSS Feed that alerts you of important things on Facebook involving your account (i.e. Wall posts, photo tags etc).

Error Messages: Bugs and Known Problems

If you are getting a "Sorry, this profile is not available at the mome...
If you are getting a "Sorry, this profile is not available at the moment. Please try again shortly" error when trying to view a friend's profile, please report this issue here.

Events: Creating and editing an event, and event privacy

You can invite people to an event who do not have a Facebook account. ...
You can invite people to an event who do not have a Facebook account. From the Guest List tab of the Edit Event page, list your friends' email addresses (separated by commas) in the box labeled "Invite People who are not on Facebook via Email" and click "Add". Click "Send Invitations" to complete the process.

By receiving this invitation, they will be able to view the event information and RSVP. They will not be able to see any other Facebook pages unless they create an account.

Facebook Credits

Facebook Credits can be used towards buying virtual gifts or interacti...
Facebook Credits can be used towards buying virtual gifts or interacting with select applications. Facebook Credits may be purchased using a credit card or your mobile phone.
To buy a virtual gift using Facebook Credits, please visit the Gift Sh...
To buy a virtual gift using Facebook Credits, please visit the Gift Shop.

You can also use Facebook Credits when interacting with the following applications:

- Barn Buddy
- Birthday Calendar
- (fluff)Friends
- Happy Aquarium
- Happy Island
- Happy Pets
- (Lil) Green Patch
- MouseHunt
- PackRat
- Pirates: Rule the Caribbean!
- Restaurant City
- Robin Hood
- SocialCalendar
- Tiki Farm
When having an issue completing a Facebook credits transaction with an...
When having an issue completing a Facebook credits transaction with an application, find the application listed below that you are having difficulty with and follow these instructions.

1) Click the 'Payments Issue' link



2) Choose 'Help Making a Payment' from the dialogue box that appears



3) Write a description of your issue in the section provided



This message will be forwarded to Facebook as well as the application in question. Our payments team will reply as soon as we can.

- Barn Buddy
- Birthday Calendar
- (fluff)Friends
- Happy Aquarium
- Happy Island
- Happy Pets
- (Lil) Green Patch
- MouseHunt
- PackRat
- Pirates: Rule the Caribbean!
- Restaurant City
- Robin Hood
- SocialCalendar
- Tiki Farm

If you are having an issue using Facebook Gifts, please refer to the Gifts Help Center.
Facebook Credits may be purchased in the following currencies: US Dol...
Facebook Credits may be purchased in the following currencies:

US Dollars (USD)
Australian Dollars (AUD)
British Pounds (GBP)
Canadian Dollars (CAD)
Chilean Peso (CLP)
Colombian Peso (COP)
Danish Krone (DKK)
Euro (EUR)
Hong Kong Dollar (HKD)
Japanese Yen (JPY)
Norwegian Krone (NOK)
Swedish Krona (SEK)
Swiss Franc (CHF)
Turkish Lira (TRY)
Venezuelan Bolivar (VEF)
When having an issue purchasing Facebook credits with an application, ...
When having an issue purchasing Facebook credits with an application, find the application listed below and follow these instructions.

1) Click the 'Payments Issue' link



2) Choose 'Help Making a Payment' from the dialogue box that appears



3) Write a description of your issue in the section provided



This message will be forwarded to Facebook as well as the application in question. Our payments team will reply as soon as we can.

- Birthday Calendar
- (fluff)Friends
- Happy Aquarium
- Happy Island
- Happy Pets
- (Lil) Green Patch
- MouseHunt
- PackRat
- Pirates: Rule the Caribbean!
- Restaurant City
- Robin Hood
- SocialCalendar
- Tiki Farm

If you are having an issue using Facebook Gifts, please refer to the Gifts Help Center.
To notify a developer of a potential issue receiving a good/service, p...
To notify a developer of a potential issue receiving a good/service, please find the 'Payments Issue' link on the bottom of the application's canvas page. Then,
1) Click the 'Payments Issue' link




2) Choose 'Dispute a Payment' from the dialogue box that appears




3) Choose the recent order you have not received or are unsatisfied with

4) Write a description of your issue in the section provided



This message will be forwarded directly to the application in question. A copy of this message will also be emailed to the email address linked to your Facebook account. The application will be responsible for responding to your message and resolving your dispute.

- Birthday Calendar
- (fluff)Friends
- Happy Aquarium
- Happy Island
- Happy Pets
- (Lil) Green Patch
- MouseHunt
- PackRat
- Pirates: Rule the Caribbean!
- Restaurant City
- Robin Hood
- SocialCalendar
- Tiki Farm

If you are having an issue using Facebook Gifts, please refer to the Gifts Help Center.

Warnings

Facebook thoroughly reviews every report we receive to determine wheth...
Facebook thoroughly reviews every report we receive to determine whether or not the content violates our Terms of Use. Any content that is considered sexually explicit, violent, malicious or otherwise offensive will be removed. If you received a warning about an item that was taken down, then we have established that it violated these terms.
Facebook has several features in place to limit the potential for abus...
Facebook has several features in place to limit the potential for abusive or annoying behaviors on the site. One of these features is a cap on the speed and frequency at which a user sends messages to other users while using the Inbox.

Please note that even if all of your conversations were legitimate interactions with friends, our Inbox message service is not a chat client and should not be treated as such. As a recommended alternative, we suggest that you check out the Facebook Chat feature, which allows you to exchange real-time messages with your confirmed Facebook friends.

To start using Facebook Chat, click the Chat icon in the bottom right corner of any Facebook page, and choose the "Go Online" option. You can start a conversation with any confirmed Facebook friend by clicking on their name in the "Online Friends" list. Once you send a message, your friend will receive an alert at the bottom of their screen, and they can reply by typing in the conversation box provided.
To regain access to your account, you will need to log in and follow t...
To regain access to your account, you will need to log in and follow the on-screen instructions. You can find more information about behavior that is not permitted on Facebook by reviewing our Statement of Rights and Responsibilities.
If you think your account was disabled by mistake, you can send an app...
If you think your account was disabled by mistake, you can send an appeal to Facebook.

Be sure to write from the email address associated with your disabled Facebook account. This step must be completed in order to verify account ownership.

Please include the following account information in your email:
  • Full name
  • Date of birth (month/day/year)
  • Login email address
  • Any additional information or questions

You can send this information to Facebook by clicking here.

Note that sending multiple emails will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly. We appreciate your patience.
Facebook Pages may only be used to represent real entities, and may on...
Facebook Pages may only be used to represent real entities, and may only be created by authorized representatives of the Page subject. If you believe your Page was removed in error and you can confirm that you are or officially represent this entity, please report this here.

Notifications: Bugs and Known Problems

Facebook did not generate the notification that you received. These no...
Facebook did not generate the notification that you received. These notifications were created by a 3rd party application and can be safely disregarded.

For future reference, you can report an application for abuse by clicking "Report Application" at the bottom of the application’s About page. Alternatively, you can click "Report" at the bottom of any canvas page within the application.
It is possible that this person removed the content from your profile ...
It is possible that this person removed the content from your profile before you were able to view it. Unfortunately, there is no way for you to view content after it has been deleted.

Platform and Developer Support: Application Verification Program

We are standardizing the idea of verification to apply to all of the a...
We are standardizing the idea of verification to apply to all of the applications on Facebook Platform. We are evolving the program to improve the overall user experience and ensure that applications on Facebook Platform meet verification standards. We intend to make sure that the experience that our users have on Platform is of the same quality as they experience elsewhere on Facebook, which is something that we are constantly asked for by developers.
Facebook will continue to be an open platform where developers can lau...
Facebook will continue to be an open platform where developers can launch their application without approval from Facebook, however applications will also continue to be subject to review at any time. The Verification standards are now required of all applications on Platform and we're providing new principles, simplified policies and supporting examples to help developers understand what it takes to meet these standards. We will be proactively reviewing applications against these requirements. All developers must comply with the principles and policies, and we'll be upholding these expectations in the review process and in our enforcement efforts.

We will also expand our team responsible for policy enforcement on Platform so that they can support the upholding of the principles we've introduced as part of our roadmap. We intend to make sure that the experience that our users have on Platform is of the same quality as they experience elsewhere on Facebook. This is something that we are constantly asked for by developers and we are excited to be dedicating significant resources to making it happen.
As part of these initiatives, we are focused on designing Platform in ...
As part of these initiatives, we are focused on designing Platform in a way that we can run core Facebook applications on the same set of APIs you're building on. This means a common set of APIs will be shared by us and third parties, as well as a commitment to building our site on top of fewer abstractions. With all of us working together, it will be critical for Facebook Platform to be efficient and optimized for speed. If our technologies aren't fast, robust and simple, we will feel the same pains that you do.

Groups: Viewing and joining a group

You can anonymously report any group as offensive. There is a button a...
You can anonymously report any group as offensive. There is a button at the bottom-left of the group that will allow you to submit your complaint. Facebook will process to these reports and take the appropriate action based on Facebook's Terms of Use.

Profile: Profile not appearing correctly

If you are having trouble viewing specific sections of your profile pl...
If you are having trouble viewing specific sections of your profile please go to the Privacy page and edit your Profile privacy. Selecting "No one" from any of the drop menus will hide the content from all users, including yourself. Please make sure that you have selected an option other than this most restrictive one.
Please check to make sure you have not turned off the visibility of th...
Please check to make sure you have not turned off the visibility of the profile box from the Applications page. From this page, select "Profile Settings" on the left to update your application settings related to profile. Please take note that some applications will never display a profile section (i.e. Events).

Please check the Privacy page’s Profile section to ensure that you have not restricted the visibility of the content, such as restricting who can see your Wall.

Please also keep in mind that if you have not added any content to the application, the profile section may not appear.

Ads: Advertising Credits and Coupons

Yes, you can redeem your advertising credits when you create a new Fac...
Yes, you can redeem your advertising credits when you create a new Facebook Ad or for an existing Facebook Ad campaign. Coupon credits, however, cannot be applied to charges you accrued before you added the coupon to your account. Only new charges will be deducted from the coupon.
Please login to your Facebook advertising account by clicking on the "...
Please login to your Facebook advertising account by clicking on the "Ads and Pages" link in the Applications column. Click on the "Billing" tab at the top of the Ads Manager. Then click on the "Funding Sources" tab on the Billing Summary page. Click on the "Enter Coupon Code" and enter your coupon code as shown.

Coupon credits cannot be applied to charges you accrued before you added the coupon to your account. Only new charges will be deducted from the coupon.

Facebook iPhoto Exporter

You must synchronize the iPhoto Exporter plugin with your Facebook acc...
You must synchronize the iPhoto Exporter plugin with your Facebook account by "logging in" to Facebook from the plugin. On the "Facebook" tab of the "Export" window, click on the "Login" button at the upper left corner. This will launch a new window in your Internet browser that lets you log in.

Once you have successfully logged in from the plugin, the button will change to "Logout." If you need to switch Facebook accounts, or if you are having trouble exporting photos to your account, click on this button to log out, and then you may log in again.

Dumping

There's a setting to control who sees your Wall Posts on the "Profile ...
There's a setting to control who sees your Wall Posts on the "Profile Information" section of the Privacy page. It is most likely on the "No One" setting. You can add your Wall to your profile page by adjusting the setting so that it's no longer on the most restricted level.

There are three settings on the Profile Information page of the Privacy Settings page that might be preventing your Wall from appearing.
  • Posts by Me: If you would like your friends to see content that you post, make sure that this setting is not restricted so that "No One" can see your posts.
  • Allow friends to post on my Wall: Check this box so that friends can post content to your Wall.
  • Posts by Friends: You can restrict certain groups of friends or specific friends from seeing posts that your friends make to your profile by adjusting the settings in this section.
  • Some Internet Explorer users are seeing the Facebook footer menu in th...
    Some Internet Explorer users are seeing the Facebook footer menu in the middle of the page. For a quick fix, please follow these instructions to upgrade your browser.

    Help Center

    If you are unable to log in to your account and are receiving a warnin...
    If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook. You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
    1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
    2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you’re done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
    3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account’s risk of being compromised in the future.
    4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
    5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
    6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

      For Microsoft http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx

      For Apple http://support.apple.com/kb/HT1222
    7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security

    Protecting Account Security

    Some users are getting fake email notifications that look like they ar...
    Some users are getting fake email notifications that look like they are being sent from Facebook. These emails include false notifications for things like friend requests, messages, events, photos, and videos, as well as false accusations of Facebook site abuse. Do not click on any links contained within an email that you believe looks suspicious. Visit our Security Page for further information.

    Please report this issue here.
    This message is part of a false chain letter and did not come from Mar...
    This message is part of a false chain letter and did not come from Mark Zuckerberg or Facebook. This message can be safely disregarded and deleted. For more information on current scams, chain letters, and how to avoid them, please visit our Security Page's Threat section.
    Facebook takes appropriate precautions to protect users' information. ...
    Facebook takes appropriate precautions to protect users' information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as a credit card number or your password), we encrypt that information using secure socket layer technology (SSL). Facebook always posts to a secure page when users are logging in and employs industry standard encryption. This may not always be apparent from the web address (URL), but rest assured that our logins are secure.

    Gifts: Sending Gifts

    When you visit your friends' profiles near their birthdays, you may se...
    When you visit your friends' profiles near their birthdays, you may see the option to give them a gift rather than write on the wall as usual. If you'd like to write on their wall without sending a gift, simply click "Write" above the gift box.

    Home page: Notifications

    You can setup a contact email address from the Settings tab of the Acc...
    You can setup a contact email address from the Settings tab of the Account page. Follow the simple steps to activate the new email address, and then the address can be used to login. It will also be the address we use to send Facebook notifications.
    Don't respond to this email! Facebook will never request your password...
    Don't respond to this email! Facebook will never request your password and we do not advise giving your login information to anyone under any circumstances.

    Ads: What are Facebook Ads?

    For monthly advertising campaign budgets under $30,000 USD we offer Fa...
    For monthly advertising campaign budgets under $30,000 USD we offer Facebook Ads, which you can easily create using your own Facebook account.

    You can target your ad by location, sex, age, keyword, relationship status, job title, workplace, or college. As you select each targeting criterion, we will display the approximate number of users that your targeting encompasses.

    Additionally, there is no set cost for Facebook Ads. If you'd like to see what we recommend you bid for each click (CPC) or thousand impressions (CPM), just enter your targeting criteria and go through to Step 4 of ad creation (you won't have to enter any payment information until the next step, so you can do this without purchasing an ad). The "bid estimator" will show you the range of bids that are currently winning the auction among ads similar to yours.
    Facebook Ads display in the right side column on Facebook pages in the...
    Facebook Ads display in the right side column on Facebook pages in the Ad Space. In the Ad Space, up to three ads may show at one time on any given page. These right-hand spaces might include three Facebook ads or one Facebook ad and one banner ad. In the second case, the banner ad will always appear below the Facebook ad.

    Privacy: Deactivating, Deleting, and Memorializing Accounts

    If you have received a Facebook reactivation email in error, it is pos...
    If you have received a Facebook reactivation email in error, it is possible that another person has attempted to log in using your email address and password. We recommend that you reset your password to further secure your account. The password you select should be unique, complex, and kept entirely to yourself. You should also make sure that any email addresses associated with your account are secure. Remember that anyone who can read your email can probably also access your Facebook account.

    Usernames: Intellectual Property Rights Holders

    Usernames were created to make it easier for Facebook users to identif...
    Usernames were created to make it easier for Facebook users to identify their profile and share with others. Facebook encourages users to consider the following when creating a username:
    • Your username should be as close as possible to your true name (e.g. Jsmith or John.Smith). Names such as CoachJohn, BlondeJane, etc. don’t clearly identify you as well as your true name.
    • Usernames can only contain alphanumeric characters (A-Z, 0-9) or a period (".").
    • Choose a username you will be happy with for the long term. Usernames are not transferable.
    • Your username must adhere to Facebook’s Statement of Rights and Responsibilities.
    Facebook reserves the right to remove and/or reclaim any username at a...
    Facebook reserves the right to remove and/or reclaim any username at any time for any reason.

    Friends: Displaying friends

    Your "friends box" will show the thumbnails of six randomly selected f...
    Your "friends box" will show the thumbnails of six randomly selected friends until you specify otherwise. To edit these settings, simply navigate to your profile page and then click on the pencil icon in the upper right hand corner of the "Friends" box.

    The Edit Box that appears will allow you to specify how many friends are displayed and which friends you always want to show. If you want to ensure that friends from certain networks appear, you can select those networks in the "Include friends from" section. Finally, checking the "Show Networks Section" will display a list of all of the networks your friends are in.

    Friends: New Friends Page

    To see what parts of their profiles your friends have recently updated...
    To see what parts of their profiles your friends have recently updated, go to the Friends page and select the Recently Updated tab on the left hand menu.

    Friends: Friend Finder feature

    You can invite friends on your AIM Buddy List by first clicking "Find ...
    You can invite friends on your AIM Buddy List by first clicking "Find Friends" from the Friends drop-down at the top of any Facebook page. On the following page is the option to use the AIM Instant Messenger Friend Finder. Once you have selected this option, you will then need to enter your AIM Screen Name and AIM Password into the appropriate fields. You can then select which of your friends you want to send friend requests to or invite to Facebook.
    The Facebook Bot (AIM: facebook) will alert your friends of invitation...
    The Facebook Bot (AIM: facebook) will alert your friends of invitations and friend requests that you send to them when using the AIM Instant Messenger Friend Finder. If you wish to stop the Facebook Bot from contacting you in the future, you can type "stop" or "cancel" into an instant message with the Facebook Bot. You can learn more about what the Facebook Bot can do by typing "help" into an instant message with the Facebook Bot.
    Please make sure that the file follows the format below: First line ...
    Please make sure that the file follows the format below:
    1. First line contains the words "Email Addresses"
    2. The following rows only contain email addresses and no other type of information (name, location, etc.)
    If you continue to experience problems, please submit a report here. Please note that Facebook may need a copy of your address book (e.g. comma separated value - .csv file) to troubleshoot the problem. However, we will not send any invitations on your behalf.

    Ads: Payment Options

    For more information about creating an advertising account in another ...
    For more information about creating an advertising account in another currency, or managing a current account, please click here.
    If you have an idea for how we can improve Facebook Ads for you, let u...
    If you have an idea for how we can improve Facebook Ads for you, let us know by filling out this form. Please note that we won't be able to respond to other inquiries submitted through that form, so if you have a question about Facebook or Facebook Ads, please return to the Help Center and contact us there.

    Sign Up: There is a yellow banner prompting me to confirm my account.

    You may receive an email from Facebook asking you to confirm your emai...
    You may receive an email from Facebook asking you to confirm your email address. You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.

    If you do not have an account on Facebook and received a confirmation email in error, you can deactivate the account in question by clicking the link at the bottom of the email.

    General Application Support: Application Directory

    "Applications You May Like" is the set of Facebook or third-party deve...
    "Applications You May Like" is the set of Facebook or third-party developed applications which we think you may find of interest. These suggestions are not manually selected but are generated based on an algorithm considering many factors such as what applications your friends are using and those that have engaged other users . Clicking on a suggested application will take you to the application profile page where you can learn more.
    Verified applications have passed a detailed Facebook review to confir...
    Verified applications have passed a detailed Facebook review to confirm that the user experience they provide complies with Facebook policies. Verified applications have committed to be transparent about how they work and will respect you and your friends when they send communication on your behalf.

    Because these applications have passed a review by Facebook, they are prioritized higher in the application directory and are highlighted by a green checkmark. A "Verified Apps" badge will appear on their Profile Pages as well.
    In the "Featured by Facebook" section, applications are periodically s...
    In the "Featured by Facebook" section, applications are periodically spotlighted by the Facebook team for being particularly well-designed and useful. These applications are editorially selected from the pool of Verified applications, and are chosen for providing a unique way to interact with or share with your friends. New applications will be chosen and featured on a regular basis.

    Photos: Creating and uploading

    To set one of the photos you have already uploaded as your profile pic...
    To set one of the photos you have already uploaded as your profile picture, select "Make Profile Picture" at the bottom right when you are viewing the photo. You can change or remove your profile picture at any time by moving your mouse over your profile picture and selecting the "Change Picture" link that appears in the upper right-hand corner. You will see options to upload a new photo, take a picture with your webcam, choose an existing picture from the album, edit the thumbnail version or remove the picture.

    To add a profile picture if you do not currently have one, navigate to your profile and click one of the links under the silhouette to upload a picture from your computer or take one with your webcam. If you choose to take a picture using your webcam, you may first have to allow your Flash player to access your webcam.

    If you are having trouble adding or changing your profile picture, please note that you cannot upload a photo if it is more than three times as tall as it is wide. If you are still experiencing this problem, please report the issue here.
    The Facebook Plug-in is a free browser extension that was built by Fac...
    The Facebook Plug-in is a free browser extension that was built by Facebook and designed to improve your experience on the site. For example, you can use the Facebook Plug-In to speed up and simplify the photo upload process.

    To install the Facebook Plug-In on your computer, simply click "Install" when you see the dialogue box prompt. Installation should not take longer than two minutes.

    When the installation is complete, you’ll be able to use the Facebook Plug-In to upload your photos. The top half of the box allows you to select folders where you upload photos from; the bottom half of the box is where you can choose which photos you’d like to upload. Click the "Use Selected Photos" button when you’re ready to upload.
    You can share a Facebook photo with any of your friends on Facebook by...
    You can share a Facebook photo with any of your friends on Facebook by clicking on the "Share" link located under a photo or photo album. Please note that in order to send a photo to a friend in a Facebook message, the photo needs to exist either in a Facebook album or elsewhere on the internet. If it exists elsewhere on the internet, copy the URL (web address) of the photo and paste it into your message to that person, and a preview of the photo will appear. If the photo does not exist on the internet, upload the photo to one of your Facebook albums. Then, click the "Share" link below the photo to send a link and preview of the photo to your friend. For instructions on how to upload, please see the answer above.

    Identify the people in your photos by tagging the images. To do this, follow the steps below:
    1. Go to the Photos page and select "My Photos."
    2. Click on the "Edit Album" link of the album that you want to tag.
    3. Click on a person’s face in the photo and then select their name in the box that pops up. If their name is not in the box, you can type it in the text field.
    4. Repeat this process for everyone in the photo that you would like to tag. If you need to tag yourself, select "me."
    5. After you have finished tagging your photos, click "Save Changes" at the bottom of the page.
    Please note that when you tag a friend in a photo, it will be accessible from the "View Photos of" link beneath their profile picture.

    You can also tag someone else’s photos while browsing them. To do this, click on "Tag This Photo" from the actions listed under the photo.
    To install the Facebook Plug-In on your computer, simply click "Instal...
    To install the Facebook Plug-In on your computer, simply click "Install" when you see the dialogue box prompt. The box will appear anytime you do something on the site that requires the plug-in: for example, when you are adding photos to the site. Installation should not take longer than two minutes.
    To uninstall the Facebook Plug-in, take the following steps: Windows ...
    To uninstall the Facebook Plug-in, take the following steps:

    Windows
    1. Select "Control Panel" from the Start menu.
    2. Click "Add or Remove Programs."
    3. Find "Facebook Plug-In" in the list and follow the on-screen instructions to remove the program.
    Mac
    1. Go into your Home directory.
    2. Select "Library."
    3. Select "Internet Plug-Ins."
    4. Delete all files that begin with "fbplugin".
    Linux
    1. Go to the following path: ~/.mozilla/plugins/
    2. Delete all files beginning with "npfbook".

    Facebook Pages: Business accounts

    Maintaining multiple accounts, regardless of the purpose, is a violati...
    Maintaining multiple accounts, regardless of the purpose, is a violation of Facebook’s Terms of Use. If you already have a personal account, then we cannot allow you to create business accounts for any reason. You can manage all the Pages and Socials Ads that you create on your personal account.

    Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.

    If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.

    Messages and Inbox: Bugs and Known Problems

    It is possible that this person removed the content from your profile ...
    It is possible that this person removed the content from your profile before you were able to view it. Unfortunately, there is no way for you to view content after it has been deleted.

    Profile: The "Friends" box

    Mutual friends are the people who are Facebook friends with both you a...
    Mutual friends are the people who are Facebook friends with both you and the person whose profile you are viewing. For instance, if you are friends with Chris, and Mark is friends with Chris, then Chris will be shown as a mutual friend when you are viewing Mark's profile. You will never see mutual friends on your own profile page because you cannot have friends in common with yourself.
    You can customize your Friends box by clicking the pencil icon, or edi...
    You can customize your Friends box by clicking the pencil icon, or edit icon, at the top-right of the profile box. You will have the option to:
    1. Show a six, nine or twelve friend.
    2. Include friends from some or all of your networks.
    3. Always show specific friends.
    4. Show network information for your friends.

    Platform and Developer Support: Facebook applications

    Check out http://www.facebook.com/apps/ to see for yourself!
    Check out http://www.facebook.com/apps/ to see for yourself!

    Click Quality

    Our goal is to send relevant, genuine traffic to your site. Our syste...
    Our goal is to send relevant, genuine traffic to your site. Our systems try to detect and invalidate the following:

    * Human clicks that don’t indicate a genuine interest in the ad, like repetitive or accidental clicks, or clicks by Facebook employees.
    * Clicks generated through prohibited means, such as bots, scrapers, browser add-ons or other non-human methods.

    We’re constantly working to refine our filters and continue to identify and invalidate duplicitous actions.
    We use a variety of prevention and detection methods to verify that cl...
    We use a variety of prevention and detection methods to verify that clicks on your ads are valid. To prevent invalid activity before clicks can even occur, we use tactics such as capping the number of times any ad can be shown to a user. We use filtering methods to detect and invalidate clicks that are repetitive, incomplete, or appear to be accidental. Our methods involve looking at numerous data points for each click as well as traffic patterns across the site.

    For specific instances of suspicious click activity, if we detect or are alerted to the activity, our team will perform a manual review to determine the nature of it. You will not be charged for clicks that we determine to be invalid.

    We do not disclose the specific methods and thresholds used to analyze click quality to ensure we protect the integrity of our filters and analysis.
    Facebook reports valid clicks. Many third-party reporting tools instea...
    Facebook reports valid clicks. Many third-party reporting tools instead count page visits or views, which may not correspond directly to clicks. Additionally, your third-party reporting tool may not count certain clicks because the tool requires that your browser have cookies, Javascript, and/or images enabled in order to record statistics. Your third-party tools may also count clicks that we have already identified and filtered out of your reports and charges. Please remember that statistics measured at daily intervals may be based on different time zones, resulting in different daily totals.

    If your ad links directly to the site you're advertising, and you're trying to track clicks on that ad by looking at page visits with facebook.com as the source, it's likely that your statistics will be different than the reports we provide to you. This is an expected discrepancy, as many of the page visit sources will be lost with this kind of tracking process. If you’d like more information about how to successfully use third-party systems to track your page visits, we recommend contacting the tracking company directly.
    If you’re concerned with the amount of time visitors are spending on y...
    If you’re concerned with the amount of time visitors are spending on your site, or the number of conversions you’re receiving, we recommend that you visit the Success Stories and Best Practices section of the Facebook Help Center.

    Ads: Improving Your Ads

    If you have an idea for how we can improve Facebook Ads for you, let u...
    If you have an idea for how we can improve Facebook Ads for you, let us know by filling out this form.

    Please note that we won't be able to respond to other inquiries submitted through that form, so if you have another question about Facebook or Facebook Ads, please return to the Help Center and contact us there.

    Platform and Developer Support: Platform basics

    We released Facebook Platform in 2007 so our developers could create a...
    We released Facebook Platform in 2007 so our developers could create applications that allow users to share and stay connected. Now, over one million developers are helping make the Web more social. You can build rich applications that run on Facebook and let users interact with each other. Or, with Facebook Connect, you can bring the social power of the Facebook Platform to your own website, device or application off of Facebook.com.
    Facebook allows you to create rich and engaging applications and websi...
    Facebook allows you to create rich and engaging applications and websites by integrating a user's friends into the experience, and allowing your users to share what they are doing with their friends which results in bringing their friends to your application or website as new users.
    There are more than 350,000 active applications currently on Facebook ...
    There are more than 350,000 active applications currently on Facebook Platform.

    Ads: International Currency Accounts

    In order to use a different currency for Facebook Ads, you'll need to ...
    In order to use a different currency for Facebook Ads, you'll need to create a second advertising account in the new currency within your existing Facebook account. To do so, visit the Settings tab in your Ads Manager and click the "edit" link next to your listed currency, then follow the steps to create a second account. You can maintain up to two advertising accounts within your Facebook Ads Manager, under a single login.

    After you create your new account, you will have the option to copy your existing campaigns and ad settings to the new account and currency. The ads in your original account will automatically be paused and your daily spend limit will be reduced to the minimum.
    We're currently able to accept the following currencies as payment for...
    We're currently able to accept the following currencies as payment for Facebook Ads:

    Australian Dollars (AUD)
    British Pound (GBP)
    Canadian Dollars (CAD)
    Chilean Peso (CLP)
    Colombian Peso (COP)
    Euro (EUR)
    Danish Krone (DKK)
    Hong Kong Dollar (HKD)
    Japanese Yen (JPY)
    Norwegian Krone (NOK)
    Swedish Krona (SEK)
    Swiss Fanc (CHF)
    Turkish Lira (TRY)
    US Dollars (USD)
    Venezuelan Bolivar (VEF)

    We're not able to say when additional currencies may be supported for Facebook Ads.

    General Application Support: Application Safety and Security

    Thank you for bringing this to our attention. Facebook is not responsi...
    Thank you for bringing this to our attention. Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all third-party developers are following our Terms of Service. Please report this application by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.

    Be sure to give a detailed, accurate description of the problem and include links (URLs) to the relevant pages. We will then investigate your report and take appropriate action based on our Platform Developer Terms of Service. We also recommend that you check the "I would like a copy of this report to be sent to the developer of the application" box to bring this matter to the attention of the developer.

    Please remember that applications on Facebook Platform are maintained by third-party developers, and they can link to content outside of Facebook. We recommend that you keep your anti-virus software up to date and run its virus removal feature if you suspect your computer has been infected. Keep in mind that you can always remove and/or restrict applications from the "Applications" section of the Privacy page.
    Because this application was not built by Facebook and is operated by ...
    Because this application was not built by Facebook and is operated by an outside developer with its own technical resources, you will need to contact the developer who created the application. You can report this to the developer by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.

    Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all outside developers are following our Terms of Service. If you find that the developer is unresponsive to your inquiry, please report the application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.

    To prevent further harassment, we also recommend that you block both the application as well as the user. Blocking an application will prevent you from receiving invites to add it and will disable the application from using your information. This means your friends will no longer be able to communicate with you using this application. It will also prevent the application from publishing stories in your News Feed.

    To block an application, go to the Application Directory and find the application you wish to block. Once found, click on the picture for the application to see its About page. On the About page you will have the option to "Block this Application" on the right side of the screen.

    To block a user, go to the Privacy Settings page and enter the name of the person you want to block in the "Block People" search field at the bottom of the page. Blocking allows you to prevent all interactions with someone on Facebook. They won't be able to find you in searches, view your profile, or contact you, and will not be notified that you blocked them.

    Mobile: Facebook Mobile Uploads (uploading a mobile photo/video/note to my profile)

    No. Mobile Uploads and Mobile Texts are both a part of Facebook Mobile...
    No. Mobile Uploads and Mobile Texts are both a part of Facebook Mobile, but you can use either one by itself.

    Ads: Advertising Policies

    We recommend you review our Advertising Guidelines for information abo...
    We recommend you review our Advertising Guidelines for information about specific categories of content that aren't permitted in Facebook Ads. We do reserve the right to choose what advertising we accept, and may prohibit additional content from being advertised on the site based on user feedback or other information.
    If you are the creator or admin of a group, event, application, Page, ...
    If you are the creator or admin of a group, event, application, Page, or Marketplace listing, you can have your ad link directly to it. Any items that are eligible to be advertised will appear in the drop-down menu when you select the "I have something on Facebook I want to advertise" option when creating your ad.

    Home page: Publisher

    While viewing another person’s profile, you can use the Publisher to a...
    While viewing another person’s profile, you can use the Publisher to add content directly to their profile. Typing text alone in the Publisher box will create a Wall post.

    When you share any content (e.g., a Wall post, video, or photo), a story will appear on your friend’s profile with a headline indicating that you have shared the information with them. The same story can also appear in the streams of other people who can view your friend’s profile.

    If a person’s privacy settings prevent you from sharing a certain type of content on their profile, an error message will appear.

    To share information privately with one person, click "Send a Message" below the person’s name on their profile.
    Now you can tag your friends and other things you’re connected to in y...
    Now you can tag your friends and other things you’re connected to in your Facebook status and other posts. This feature works with the Publisher box that appears on your home page and profile page.
    1. Type the "@" symbol in the Publisher text field, either to start the post or as a new word with a space before it.
    2. Directly after the "@" symbol, type any part of the name you would like to tag. A new drop-down menu will appear with all matching entries. You can tag friends, Pages, groups, events and applications.
    3. Click the name you would like to tag. It will appear as a blue link in your post. You can tag multiple different names in the same post.
    People who can see your post will be able to click through to view the profile, Page, group or event you tag, but only if the existing privacy settings permit this.

    Tagging allows you to more actively mention your friends and other things you are connected to on Facebook. It also lets you direct a post at specific people while still keeping the conversation open. Friends you tag will receive a notification and Wall story that you have tagged them, and also when someone else comments on a post they are tagged in.

    Mobile: Facebook Mobile Web (m.facebook.com)

    Facebook Mobile requires a phone with an internet browser. On most pho...
    Facebook Mobile requires a phone with an internet browser. On most phones, you can access the internet browser from your phone's menu, and open the URL (web address) m.facebook.com. To save time, be sure to add Facebook to your phone’s bookmarks.
    Your number is only shown if you entered the number in your profile co...
    Your number is only shown if you entered the number in your profile contact info. You can determine what contact information is displayed on your profile and who is permitted to see this information by selecting the "Edit Information" link on the Info tab of your profile.

    You can change your phone by following the "Edit Preferences" link on the Mobile page when logged in from a computer.
    In order to learn more about how to upload photos on your phone, pleas...
    In order to learn more about how to upload photos on your phone, please visit the following link:

    http://www.facebook.com/mobile/?ref=pf

    Home page: News Feed and Stream

    Facebook enables you to see what’s happening with your friends through...
    Facebook enables you to see what’s happening with your friends through past events and real-time feeds of information. Highlights and the News Feed were combined into a single stream so that you could have more control over what you view on your home page and stay connected with your friends.

    As a result of this change, you’ll notice that the Suggestions section has been moved to the right-hand column of the home page. Also, birthdays and events are displayed more prominently on the home page.

    Facebook Pages: Page privacy for admins and fans

    The fans of your Pages will not be able to see or access to your perso...
    The fans of your Pages will not be able to see or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.
    A Page can have multiple administrators. Each Page admin will need the...
    A Page can have multiple administrators. Each Page admin will need their own business account or personal profile. Only the official representative of an artist, business, or brand may create a Facebook Page. The Page creator can then add other admins to help manage the Page. Each Page admin can edit the Page from their own accounts by selecting the "Ads and Pages" icon from the Applications menu in the lower left corner of any Facebook page. The creator has the power to add and remove other Page admins. Admins cannot, however, remove the creator of the Page.

    Privacy: Update to settings

    Click the "Account Settings" option from the Settings drop-down menu a...
    Click the "Account Settings" option from the Settings drop-down menu at the top of any Facebook page. Select the "Payments" tab.
    First, click the pencil icon in the Friends box on your profile. Then,...
    First, click the pencil icon in the Friends box on your profile. Then, uncheck the "Show Friend List to everyone" box. Non-friends who come to your profile will then not be able to see this information. Please remember that your Friends List is always visible to you and your friends.
    Whether or not a story is displayed is determined by the privacy setti...
    Whether or not a story is displayed is determined by the privacy setting of the content itself. For example, only people who are permitted to see your "Family and Relationship" information would be able to see a story about you changing your relationship status. Similarly, if someone would otherwise be able to see a particular photo and comments, they would also be able to see the story about you making a comment on the photo.

    Restricting your own content will prevent stories from being published, but keep in mind you cannot control the privacy of other people’s content (such as a friend’s photo album). If you want to remove a particular story, simply click the "Remove" button that appears to the right of the story after you move your mouse over it.

    Mobile: Bugs and Known Problems

    This problem is related to technical issues experienced by your mobile...
    This problem is related to technical issues experienced by your mobile carrier and we are working with them to resolve it as quickly as possible.
    This is likely a cache or cookies problem. To fix it, please follow th...
    This is likely a cache or cookies problem. To fix it, please follow the instructions below carefully:
    1. Please clear your mobile device’s cache and cookies (even if you have already done this). You can usually do this from an option menu when your mobile browser is open. Please consult your phone's user guide to determine how to do this on your particular device.
    2. Enter m.facebook.com as a new URL, rather than using a bookmark or a link. Log out of Facebook if you have the option.
    3. Enter your normal login details to log in. Please note that passwords are case sensitive.
    Repeat steps 1 through 3, if needed.
    Please remove and then re-add the most upgraded version of the applica...
    Please remove and then re-add the most upgraded version of the application. If you continue to experience difficulty with the application, please submit your bug report here.
    Please note that these updates aren’t missing. In order to view your ...
    Please note that these updates aren’t missing. In order to view your friends’ updates, please click on the "Status" filter in the News Feed section.
    Please tell us more here. Please make sure to provide your mobile numb...
    Please tell us more here. Please make sure to provide your mobile number, including the country code.

    Sign Up

    Please select the option that best describes your issue: I'm already ...
    Please select the option that best describes your issue:
    • I'm already registered, but I need to change my name: Please submit your name change request and allow 24 hours for the submission to be approved. Facebook reviews each name change request that is submitted. Due to the volume of requests we receive, your request may not be processed immediately. If you have already submitted the request and the 24 hours have expired, please submit your report to Facebook.

    • I'm trying to sign up for a new account to use as a personal profile: While signing up for a personal profile, please ensure that your full name does not contain any invalid punctuation and that it contains a full last name. If you're still having problems signing up for a personal profile, please submit a report.

    • I'm trying to register a presence for a business, product, or public figure: We do not allow these entities to maintain personal profiles, but you can create a Facebook Page. Pages can only be created to represent a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. Find out more about Facebook Pages.
    In order to be eligible to sign up for Facebook, users must be thirtee...
    In order to be eligible to sign up for Facebook, users must be thirteen (13) years of age or older.

    Ads: Designing Your Ad

    If you have an idea for how we can improve Facebook Ads for you, let u...
    If you have an idea for how we can improve Facebook Ads for you, let us know by filling out this form.

    Please note that we won't be able to respond to other inquiries submitted through that form, so if you have another question about Facebook or Facebook Ads, please return to the Help Center and contact us there.

    How do I contact Facebook?

    First, select the subject of your question from the list of topics. Then, select the appropriate contact form or answer to your question within that topic.

    Platform and Developer Support: Making money

    Not at this time. There are several companies that provide ad networks...
    Not at this time. There are several companies that provide ad networks and advertisements.
    This is just running in a limited and closed test right now. Please co...
    This is just running in a limited and closed test right now. Please continue to watch our developer blog for future updates.

    Networks: Joining or leaving a network

    What type of network are you trying to add? A work network: Please n...
    What type of network are you trying to add?

    A work network:
    Please note that if your company does not distribute official email addresses to employees, we will be unable to create a workplace network for you.

    If you have a work email address that has the company domain, please click this link.

    If you’re not receiving the confirmation email, please check your email application's spam or junk folder or filter.
    A college network:
    In order to join one of our college networks, you need to have a valid email address from one of the schools we support. This email account needs to be set up to send or receive external emails. To accommodate alumni, we accept school affiliated alumni email addresses, which are available at many schools (often for free) through their school or alumni association.

    If your school does not provide you with an email address, you will not be able to join that network at this time.

    If you have an email address from your school, but aren’t able to receive the confirmation email, please check your spam and junk-related folders and filters.

    If you’re still unable to add a college network, please click here.

    If you cannot add your college or university because it is not supported, please click on this link.
    A high school network:
    If you do not have an option to add a high school network to your account, then you may be ineligible to register with a high school at this time. If you currently attend high school and are between the ages of 13 and 18 but have not provided this information accurately, please use the link at the bottom to contact us – we’ll then be able to update your account. If you are over the age of 18, you will need to add your high school information to the Education section of your Profile, as you are no longer eligible to add a high school network. Note that people will still be able to find you in a Classmates Search.

    If you are unable to add your high school network because you have recently switched high school networks, you may need to wait until the block expires before adding a new high school. If you are registered in a high school that you do not currently attend, please use the form below to contact us – we’ll then be able to update your account.

    If you are unable to add your high school network because we do not support your high school, we can help to add the network to Facebook. Please click here to contact us with your high school information.
    To join a college network, you need to have a valid school email addr...
    • To join a college network, you need to have a valid school email address. If you've already graduated, college alumni email accounts work too. You must be able to access this email address to confirm your affiliation. Join a college network from the Networks tab of the Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.


    • To join a high school network, you must be a current high school student. If you have a school email address or an invitation from another member of your high school network, you will be able to affiliate during sign up. Alternatively, you can sign up for the site as an unaffiliated high school user. You will be asked to list your high school's name. Once you are on the site, you will need to be approved by a classmate in your high school network in order to join it. If you do not successfully affiliate with a high school network within sixty days, you will not be confirmed into the network and it will be removed from your account.


    • To join a work network, you need to have a work email address from a supported company. This will put you on a network with your coworkers. Join a work network from the Networks tab of your Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.


    If you sign up for Facebook without a network you will only be able to...
    If you sign up for Facebook without a network you will only be able to see the profiles of confirmed friends, whereas users with networks will be able to browse profiles within their networks. Being affiliated with a network also allows you to see groups and events that are specific to your network. If you're worried about who can see your profile, you can always control this from the Privacy page.

    To add a network affiliation, just go to the Networks tab of your Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.

    Platform and Developer Support: Testing and troubleshooting

    You are most likely in Sandbox mode. You can disable Sandbox mode from...
    You are most likely in Sandbox mode. You can disable Sandbox mode from the Advanced tab of your application's "Edit Settings" page.

    Facebook Pages: Promoting your Page and Page Insights

    Facebook Pages enable artists, businesses and brands to communicate th...
    Facebook Pages enable artists, businesses and brands to communicate through the viral distribution mechanism that leverages Facebook users’ authentic social connections and rich communication channels, including News Feed, Mini-Feed, and Inbox. Because Facebook’s user profiles are authentic and their connections with other users are real, the social influence of these stories is tremendously powerful.

    Users want to know what their friends are listening to and try out their recommendations. Whether it’s playing a track, watching a video, writing on the wall, writing a review, or attending an event, a fan’s interaction with a Page can generate News Feed stories to his friends. Since users can immediately click through to that Page and interact with it, engaging Pages will benefit from a virtuous cycle of user attention. Additionally, Pages will be publicly viewable, so Facebook users searching for a particular artist or company on the World Wide Web will find a presence for that group in an environment they know and trust.
    Every Page will appear in search results on Facebook. Users will also ...
    Every Page will appear in search results on Facebook. Users will also display any Page that they fan in their "I'm a Fan of..." box on their profile. Each "I'm a Fan of…" box lists a user’s Pages by Page category. Additionally, all Pages can be found in the Page Directory. You can browse to easily see your Pages, your friends' Pages, and view all Pages on the site.
    Currently, you can only export data from the older version of Page Ins...
    Currently, you can only export data from the older version of Page Insights. In order to access this material, click the "Switch to the Old Insights" link near at the top of the page and you will see an "Export Data" link.

    Platform and Developer Support: Getting started

    Nothing! Access to our APIs and implementing them are totally free.
    Nothing! Access to our APIs and implementing them are totally free.

    Ads: Ad Reports and Insights

    Yes, you may export the data as a CSV or a Microsoft Excel (.xls) form...
    Yes, you may export the data as a CSV or a Microsoft Excel (.xls) formatted file. To do so, please visit your Ads Manager and click on the Reports tab. On this page, you can select the type of report you’d like to export.
    You can download a guide that explains your exportable reports here. F...
    You can download a guide that explains your exportable reports here. From that site, click the link to download the .pdf file that will help you understand your reporting options.

    Privacy: Information For Parents

    Every Facebook user has the ability to customize his or her privacy se...
    Every Facebook user has the ability to customize his or her privacy settings. Users are able to limit who can view their profile (e.g., everyone, only their friends, etc.) and to choose who can see specific parts of their profile (e.g., their contact information, their personal favorites, their work history, etc.).

    Privacy settings can be accessed through the "Privacy Settings" link from the "Settings" drop-down available at the top right side of any page on the site.

    Privacy: Blocking people

    There are three ways to block someone: Go to the Privacy Settings pag...
    There are three ways to block someone:
    1. Go to the Privacy Settings page. Enter the name or email address of the person you want to block in the Block People search field at the bottom of the page and then click "Block."
    2. If you cannot find someone using the Block People search field, but you are able to click to their profile page, you can block them by navigating to the "Report this Person" link at the bottom of their profile page. Once you click on the link, check the "Block this person" box and then click "Submit."
    3. Lastly, please note that you can block someone through the "Report" link located next to messages in your Inbox.
    People will not be notified when you block them. If you are unable to block someone using any of the methods listed above, it is possible that they have left Facebook or have restricted their privacy settings. Please note that if you cannot block someone and would like to prevent them from viewing your profile, you can adjust your Privacy Settings accordingly. For more information on editing your Privacy Settings, click here.

    Platform and Developer Support: Requests, notifications, and publishing to stream

    When we introduced the new stream format, the new focus of the Feed fo...
    When we introduced the new stream format, the new focus of the Feed forms (for both applications and Facebook Connect sites) was the ability for users to add personal messages to each story when they shared the story. Because users can add their own message to each individual story, the "always publish" feature no longer applies, so we decided to remove the checkbox for "always publish".

    Going forward, we recommend you use Feed forms whenever appropriate in your application as it’s a great chance for a user to add a personal message as they are sharing in the stream. If the user already adds a personal message within your application, you can pre-default that in the Feed form with the user_message parameter.

    If Feed forms are not appropriate for your application, or if users are taking actions many times and would like to skip the feed forms, you can publish stories directly to users’ profiles using the stream.publish method. In order to use this method, users must first grant the publish_stream extended permission. With this method, you can pass a user message and should only do that with messages the users have directly typed into your application.
    Users must first grant the "publish_stream" permission before stories ...
    Users must first grant the "publish_stream" permission before stories published through this method will appear on their profile or in their friends' streams.

    You can find more information at http://wiki.developers.facebook.com/index.php/Using_the_Open_Stream_API.

    Wall: How to use the Wall feature and Wall privacy

    It is possible that malicious software was downloaded to your friend's...
    It is possible that malicious software was downloaded to your friend's computer or that their login information was phished in an attempt to send spam from their profile. We would like to investigate this issue further, but unfortunately, we cannot release information regarding a user’s account to anyone but the account holder. Please tell your friend to visit the Facebook Help Center and contact us.

    Platform and Developer Support: Insights and analytics

    Here's the list of actions which will add a unique user to your MAU co...
    Here's the list of actions which will add a unique user to your MAU count:

    • mock ajax request
    • fbml link click
    • canvas page view
    • click-to-play swf
    • message attachment
    • fbjs ajax
    • accepting a request
    • viewing a profile tab
    • publishing something via a publisher

    We currently do not count application profile views.

    Also note:

    1. A user does not need to have granted access to the app to be counted as an active user
    2. A user does need to be logged in *to Facebook* to be counted
    3. We don't pass any special parameter to the app to indicate whether the user is an active user. Basically, they should always be counted, except if they're logged out of Facebook entirely (but keep in mind that an app has no way to distinguish between a) a user who has logged out of Facebook and b) a user who has not granted the app access).

    Pokes

    The poke feature can be used for a variety of things on Facebook. For ...
    The poke feature can be used for a variety of things on Facebook. For instance, you can poke your friends to say hello. If you poke a user who normally does not have access to your profile, they will be able to temporarily see your Basic Info, Work Info, and Education Info. When you poke someone, they will receive a poke alert on their home page.

    Lexicon

    Pulse shows keywords that often show up in the Profiles of users who m...
    Pulse shows keywords that often show up in the Profiles of users who mention a topic. It is drawn from the favorite Interests, Movies, TV Shows, Books, and Music of those users. You can use the drop-down menu to change the category.

    These interests are ranked by a combination of the total number of posters who list the interest in their Profile and by how closely associated the interest is with those posters. A close association means that the interest is more likely to show up in the Profiles of users who are talking about the topic than the average Facebook user.

    Search: Bugs and Known Problems

    If you can't find a friend in search, there may be a few reasons for t...
    If you can't find a friend in search, there may be a few reasons for this:
    • The other person might have a privacy option that limits your ability to find them in a search.
    • The person you are looking for might not be on Facebook yet. Send them an Invite.
    • Make sure to utilize the "People" search filter. This filter narrows your search to people on Facebook. From this filter, you can further refine your results by typing a location, school, or workplace in the appropriate field and clicking the "Filter Results" button. Note that searching for people on Facebook will only yield results for people permit their profiles to appear in search."

    Groups: Group privacy

    When you create a group, you can completely control its privacy. There...
    When you create a group, you can completely control its privacy. There are three different access levels:
    1. Open: For "global" groups, everyone on Facebook can view the group and join. If the group is exclusive to a specific network, only the people in that network can view the group or join it. All content (e.g., photos, videos and discussions) is visible to anyone viewing the group.
    2. Closed: For "global" groups, everyone on Facebook can see the group, but the administrators must approve all membership requests or personally send invitations. If the group is exclusive to one network, only people in that network can view the group or join it. Only group members can view its Wall, discussion board, and photo or video content. Non-members can view its Info and Recent News. If you are not a member, you will not receive stories about closed groups.
    3. Secret: These groups cannot be found in searches or be viewed by non-members. The name of the group will not display on the profiles of members. Membership is by invitation only. Non-members will not receive stories about secret groups.
    Group administrators can change these options at any time by clicking "Edit Group" below the group photo.

    General Application Support: Application Privacy Settings

    Applications require you to allow them access to content on your Faceb...
    Applications require you to allow them access to content on your Facebook profile that they require to work. Similarly, you will need to give applications permission in order for them to republish content back to Facebook.

    For example, if you were to comment on a friend’s photo through an application, these permissions could give the application the ability to upload this comment to Facebook and then to publish it on the particular photo.

    Specific Additional Permissions are also required in order for Facebook to send you notifications by email or SMS on behalf of an application.

    You can authorize or remove these permissions from the Additional Permissions tab for the application in question.

    Bugs and Known Problems

    To optimize your Facebook experience, please download the most up-to-d...
    To optimize your Facebook experience, please download the most up-to-date version of your Internet browser. For more information on upgrading your browser, follow the instructions listed here.

    If the problem persists:
    1. Click out of the application (e.g., click Profile or Inbox at the top of any Facebook page), and then re-open the application.
    2. Refresh the page (Ctrl + R on PCs; Cmd + R on Macs)
    3. If the above steps did not resolve the issue, please contact the developer of the application through their "About" page.

    To optimize your Facebook experience, please download the most up-to-d...
    To optimize your Facebook experience, please download the most up-to-date version of your Internet browser. For more information on upgrading your browser, follow the instructions listed here.

    If the problem persists:
    1. Click out of the application (e.g., click Profile or Inbox at the top of any Facebook page), and then re-open the application.
    2. Refresh the page (Ctrl + R on PCs; Cmd + R on Macs)
    3. If the above steps did not resolve the issue, please contact the developer of the application through their "About" page.

    Sign Up: There is a yellow banner prompting me to confirm my account.

    You can confirm your Facebook account in any of the following ways: F...
    You can confirm your Facebook account in any of the following ways:
    • Follow the link in your sign up confirmation email.
    • Use the Friend Finder tool to see which of your email contacts have profiles on Facebook. To get to Friend Finder, simply roll over the Friends drop-down menu and click "Find Friends."
    • Follow the link in any email notification you receive from Facebook.
    • To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.
    If you're still having trouble after the above steps, please click here.
    Questions and Answers from Users