Questions and Answers from Facebook
Privacy: Information For Parents
We appreciate your concern for your child's use of our website, but un...
We appreciate your concern for your child's use of our website, but unfortunately we cannot give you access to the account or take any action on the account at your request. We are generally forbidden by privacy laws against giving unauthorized access to someone who is not an account holder. Please note that all users ages 13 and older are considered authorized account holders and are included in the scope of this policy.
We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use. If you are a parent, you might also consider using software tools on your own computer in order to do so. Please do a search for computer-based Internet control technology on your preferred search engine to discover options that you may wish to pursue.
Please also talk to your kids, educate them about internet safety, and ask them to use our extensive privacy settings.
We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use. If you are a parent, you might also consider using software tools on your own computer in order to do so. Please do a search for computer-based Internet control technology on your preferred search engine to discover options that you may wish to pursue.
Please also talk to your kids, educate them about internet safety, and ask them to use our extensive privacy settings.
Facebook requires its users to be at least 13 years old before they ca...
Facebook requires its users to be at least 13 years old before they can create an account. Providing false information to create an account is a violation of our Statement of Rights and Responsibilities.
Applicable laws may give parents the right to access personal information their child has provided before Facebook follows its policy of promptly deleting such accounts. If you are aware of your underage child having an account on Facebook, you can show them how to delete their account by having them log into their profile and following this link.
If you would like to report an underage user (under 13 years of age), please do so here. We will promptly delete the account of any underage user that is reported to us through this form.
Alternatively, you can submit a request to Facebook here. Please be aware that you will be required to submit a notarized statement declaring your rights as a parent or guardian immediately upon using this form.
Applicable laws may give parents the right to access personal information their child has provided before Facebook follows its policy of promptly deleting such accounts. If you are aware of your underage child having an account on Facebook, you can show them how to delete their account by having them log into their profile and following this link.
If you would like to report an underage user (under 13 years of age), please do so here. We will promptly delete the account of any underage user that is reported to us through this form.
Alternatively, you can submit a request to Facebook here. Please be aware that you will be required to submit a notarized statement declaring your rights as a parent or guardian immediately upon using this form.
Security: Account was hacked or "phished"
It is possible that malicious software was downloaded to your friend's...
It is possible that malicious software was downloaded to your friend's computer or that their login information was phished in an attempt to send spam from their profile. We would like to investigate this issue further, but unfortunately, we cannot release information regarding a user’s account to anyone but the account holder.
For detailed information about this matter, please click here
For detailed information about this matter, please click here
We are currently working with people whose accounts have been affected...
We are currently working with people whose accounts have been affected by money transfer scams. Please use caution around messages from friends claiming to be stranded and asking for money.
Your friend's Facebook account may have been compromised by cybercriminals attempting to impersonate them. Most frequently, these criminals will gain control of a Facebook account, and use the Chat or Status features to claim they are stuck in a far away location and in need of financial assistance.
If you have received a message like this, please enter your friend's account information in this form so that we can make sure your friend's account is secure.
Your friend's Facebook account may have been compromised by cybercriminals attempting to impersonate them. Most frequently, these criminals will gain control of a Facebook account, and use the Chat or Status features to claim they are stuck in a far away location and in need of financial assistance.
If you have received a message like this, please enter your friend's account information in this form so that we can make sure your friend's account is secure.
If you are having general trouble logging in to your Facebook account,...
If you are having general trouble logging in to your Facebook account, please click here for more information.
We are currently working with people whose accounts have been affected...
We are currently working with people whose accounts have been affected by money transfer scams
The money transfer scam is characterized by cybercriminals using Facebook in an attempt to trick your friends into sending them money. Most frequently, these criminals will gain control of a Facebook account, and use the Chat or Status features to claim that you are stuck in a far away location and in need of financial assistance.
It is possible that your email account was compromised as well, as obtaining access to a victim’s email is one of the primary ways these cybercriminals have been operating. Please take the following steps to ensure the security of your Facebook account:
The money transfer scam is characterized by cybercriminals using Facebook in an attempt to trick your friends into sending them money. Most frequently, these criminals will gain control of a Facebook account, and use the Chat or Status features to claim that you are stuck in a far away location and in need of financial assistance.
It is possible that your email account was compromised as well, as obtaining access to a victim’s email is one of the primary ways these cybercriminals have been operating. Please take the following steps to ensure the security of your Facebook account:
- Select a unique and complex password for your Facebook account and keep this entirely to yourself. You can do this from the Account Settings page of your Facebook account or by using the "Forgot Password" link on the login page.
- Select a new, unique password for any email address associated with your account, making sure to avoid using the same password for any account.
- Verify that you control all of the email addresses associated with your account on the Contact Email section at:
- Add a security question to your account from the Account Settings page if you have not done so already.
- Visit the following page for more information about Facebook security and how to report suspicious material:
https://www.facebook.com/editaccount.php
http://www.facebook.com/security
It is possible that malicious software was downloaded to your computer...
It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:
- Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
- Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
- Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.
If your account has been hacked and you can still access your login em...
If your account has been hacked and you can still access your login email address, please attempt to reset the password to your account by selecting the "Forgot your password?" link that appears above the Password field on the Facebook Login page. An email will be sent to you with steps for completing the process.
If your account has been hacked and the login email on your account has also been compromised or has been changed, please send us information about the account so we can look into it further and hopefully restore access. Please submit your report here.
If your account has been hacked and the login email on your account has also been compromised or has been changed, please send us information about the account so we can look into it further and hopefully restore access. Please submit your report here.
It is possible that malicious software was downloaded to your computer...
It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:
- Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
- Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
- Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.
Phishing is an online attempt to trick users into providing login and ...
Phishing is an online attempt to trick users into providing login and account information by pretending to be a login page or email from an official organization. Common examples include banks or email providers.
In the case of a phishing login page, the login page may look identical to the login page you would normally go to. However, in these instances the website does not belong to the organization you have an account with (the URL web address of the website should reflect this).
In the case of a phishing email, the email may look like an email you would receive from the organization you have an account with. However, the links provided in these emails typically direct you to the above phishing login page, rather than a legitimate login page for that organization.
To prevent your account information from being obtained in a phishing scheme, please double check the URL of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.
Please note that current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
In the case of a phishing login page, the login page may look identical to the login page you would normally go to. However, in these instances the website does not belong to the organization you have an account with (the URL web address of the website should reflect this).
In the case of a phishing email, the email may look like an email you would receive from the organization you have an account with. However, the links provided in these emails typically direct you to the above phishing login page, rather than a legitimate login page for that organization.
To prevent your account information from being obtained in a phishing scheme, please double check the URL of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.
Please note that current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
Facebook has enabled third-party websites to use Facebook’s login and ...
Facebook has enabled third-party websites to use Facebook’s login and authentication system through a program called Facebook Connect. Facebook Connect allows users to take their Facebook identity, network, and privacy settings with them as they browse and interact with the rest of the Web.
Connect-enabled sites often provide an option to log in to Facebook directly from the site itself. When you see this, you should make sure that the login opens in a separate browser pop-up window, and that the Web address (URL) for the pop-up contains the proper "www.facebook.com" domain. If it does, you’ll know that it’s a legitimate Facebook page and not a phishing attempt, and you can log in safely and securely.
Note: if you’re logged in to Facebook, the Facebook Connect partner site should only ask you to "authorize" that site.
Connect-enabled sites often provide an option to log in to Facebook directly from the site itself. When you see this, you should make sure that the login opens in a separate browser pop-up window, and that the Web address (URL) for the pop-up contains the proper "www.facebook.com" domain. If it does, you’ll know that it’s a legitimate Facebook page and not a phishing attempt, and you can log in safely and securely.
Note: if you’re logged in to Facebook, the Facebook Connect partner site should only ask you to "authorize" that site.
If you deactivate your account from the "Deactivate Account" section o...
If you deactivate your account from the "Deactivate Account" section on the Account page, your profile and all information associated with it are immediately made inaccessible to other Facebook users. What this means is that you effectively disappear from the Facebook service. However, if you want to reactivate at some point, we do save your profile information (friends, photos, interests, etc.), and your account will look just the way it did when you deactivated if you decide to reactivate it. Many users deactivate their accounts for temporary reasons and expect their information to be there when they return to the service.
If you do not think you will use Facebook again and would like your account deleted, please keep in mind that you will not be able to reactivate your account or retrieve any of the content or information you have added. If you would like your account permanently deleted with no option for recovery, log in to your account and then submit your request by clicking here.
If you do not think you will use Facebook again and would like your account deleted, please keep in mind that you will not be able to reactivate your account or retrieve any of the content or information you have added. If you would like your account permanently deleted with no option for recovery, log in to your account and then submit your request by clicking here.
Privacy: Deactivating, Deleting, and Memorializing Accounts
If you deactivate your account, your profile and all information assoc...
If you deactivate your account, your profile and all information associated with it are immediately made inaccessible to other Facebook users. What this means is that you effectively disappear from the Facebook service. However, we do save your profile information (friends, photos, interests, etc.), so if you want to reactivate at some point, your account will look just the way it did when you deactivated. Many users deactivate their accounts for temporary reasons and expect their information to be there when they return to the service.
If you permanently delete your account, all personally identifiable information associated with your account will be purged from our database. This includes information like your name, email address, mailing address, and IM screen name. Copies of some material (photos, notes, etc.) may remain in our servers for technical reasons, but this material is disassociated from any personal identifiers and completely inaccessible to other users. Facebook also does not use content associated with accounts that have been deactivated or deleted.
If you permanently delete your account, all personally identifiable information associated with your account will be purged from our database. This includes information like your name, email address, mailing address, and IM screen name. Copies of some material (photos, notes, etc.) may remain in our servers for technical reasons, but this material is disassociated from any personal identifiers and completely inaccessible to other users. Facebook also does not use content associated with accounts that have been deactivated or deleted.
If you're worried about who can see you and what they can see, remembe...
If you're worried about who can see you and what they can see, remember that you can edit your privacy settings as you see fit from the Privacy Settings page.
To deactivate your account, navigate to the "Settings" tab on the Account page. Deactivation will remove your profile and content associated with your account from Facebook. In addition, users will not be able to search for you or view any of your information.
If you’d like to come back to Facebook anytime after you’ve deactivated your account, you can reactivate your account by logging in with your email and password. Your profile will be restored in its entirety (friends, photos, interests, etc.). Remember that you will need to have access to the login email address on the account in order to reactivate it.
To deactivate your account, navigate to the "Settings" tab on the Account page. Deactivation will remove your profile and content associated with your account from Facebook. In addition, users will not be able to search for you or view any of your information.
If you’d like to come back to Facebook anytime after you’ve deactivated your account, you can reactivate your account by logging in with your email and password. Your profile will be restored in its entirety (friends, photos, interests, etc.). Remember that you will need to have access to the login email address on the account in order to reactivate it.
If you have received a Facebook reactivation email in error, it is pos...
If you have received a Facebook reactivation email in error, it is possible that another person has attempted to log in using your email address and password. We recommend that you reset your password to further secure your account. The password you select should be unique, complex, and kept entirely to yourself. You should also make sure that any email addresses associated with your account are secure. Remember that anyone who can read your email can probably also access your Facebook account.
If you deactivate your account from the "Deactivate Account" section o...
If you deactivate your account from the "Deactivate Account" section on the Account page, your profile and all information associated with it are immediately made inaccessible to other Facebook users. What this means is that you effectively disappear from the Facebook service. However, if you want to reactivate at some point, we do save your profile information (friends, photos, interests, etc.), and your account will look just the way it did when you deactivated if you decide to reactivate it. Many users deactivate their accounts for temporary reasons and expect their information to be there when they return to the service.
If you do not think you will use Facebook again and would like your account deleted, please keep in mind that you will not be able to reactivate your account or retrieve any of the content or information you have added. If you would like your account permanently deleted with no option for recovery, log in to your account and then submit your request by clicking here.
If you are currently unable to access your account, you will need to reset your password in order to log in. In order to do so, click the "Forgot your password?" link that appears above the field where you would normally enter your password. Once you’ve followed the instructions to reset your password and can log in, you can deactivate or delete your account using the steps outlined above.
If you do not think you will use Facebook again and would like your account deleted, please keep in mind that you will not be able to reactivate your account or retrieve any of the content or information you have added. If you would like your account permanently deleted with no option for recovery, log in to your account and then submit your request by clicking here.
If you are currently unable to access your account, you will need to reset your password in order to log in. In order to do so, click the "Forgot your password?" link that appears above the field where you would normally enter your password. Once you’ve followed the instructions to reset your password and can log in, you can deactivate or delete your account using the steps outlined above.
Once you have submitted a request to permanently delete your account, ...
Once you have submitted a request to permanently delete your account, no further action is required on your end. Our system delays the deletion process in case you change your mind and no longer want to permanently delete your account. Note that logging in to your account again will undo a pending deletion request.
Once your account is permanently deleted, there is no way to undo this action. You will not be able to reactivate the account or retrieve any of the content or information you have added to it.
Once your account is permanently deleted, there is no way to undo this action. You will not be able to reactivate the account or retrieve any of the content or information you have added to it.
When a user passes away, we memorialize their account to protect their...
When a user passes away, we memorialize their account to protect their privacy. Memorializing an account removes certain sensitive information (e.g., status updates and contact information) and sets privacy so that only confirmed friends can see the profile or locate it in search. The Wall remains so that friends and family can leave posts in remembrance. Memorializing an account also prevents all login access to it.
Platform and Developer Support: Testing and troubleshooting
From the Developer application click on the name of the application, c...
From the Developer application click on the name of the application, click "Edit Settings", and then click "Remove" next to the name of the developer you'd like to remove or type the name of a friend you'd like to add as a developer.
If you're trying to remove yourself and you are the only listed developer, you will not be able to remove yourself. You'll need to delete the application (see "How do I delete an application I created?").
See "How do I add/remove developers from my application?". You'll need...
See "How do I add/remove developers from my application?". You'll need to add the other person as a developer, then remove yourself as a developer.
From the Developer application click on the name of the application yo...
From the Developer application click on the name of the application you'd like to delete and click "Delete Application" in the bottom right corner.
Yes you can. Test accounts make it easier for you to test your applica...
Yes you can. Test accounts make it easier for you to test your applications. See http://wiki.developers.facebook.com/index.php/Test_Accounts for details.
Ads: International Currency Accounts
In order to use a different currency for Facebook Ads, you'll need to ...
In order to use a different currency for Facebook Ads, you'll need to create a second advertising account in the new currency within your existing Facebook account. To do so, visit the Settings tab in your Ads Manager and click the "edit" link next to your listed currency, then follow the steps to create a second account. You can maintain up to two advertising accounts within your Facebook Ads Manager, under a single login.
After you create your new account, you will have the option to copy your existing campaigns and ad settings to the new account and currency. The ads in your original account will automatically be paused and your daily spend limit will be reduced to the minimum.
After you create your new account, you will have the option to copy your existing campaigns and ad settings to the new account and currency. The ads in your original account will automatically be paused and your daily spend limit will be reduced to the minimum.
When you open an advertising account in a new currency you are given t...
When you open an advertising account in a new currency you are given the option to copy all of the existing ads from your original account. If you choose to do so, your ads will be copied to the new ad account and their bids and budgets will be converted to the new currency at the current exchange rate. All ads in your original ad account will be paused. Historical campaign performance data will remain in the original account and will not be copied to the new one.
When you create a new account in a new currency, the daily spend limit...
When you create a new account in a new currency, the daily spend limit from your previous account will be transferred over to your new account, and your original account's spend limit will be reduced to the minimum. We aren't able to manually raise this limit for you for any reason.
Within your single Facebook Ads login, you can maintain two accounts, ...
Within your single Facebook Ads login, you can maintain two accounts, each in a different currency. You may only create one advertising account per currency. You'll be able to access both accounts through your regular Facebook login, within your Ads Manager.
To switch between accounts, click the "Account" link at the top of you...
To switch between accounts, click the "Account" link at the top of your Ads Manager and select the account you'd like to view from the drop-down menu. The account will be identified by the currency of the account.
Currently we are only able to offer advertising credits or coupons for...
Currently we are only able to offer advertising credits or coupons for accounts using US dollars. If you choose to switch to another account currency and currently have an outstanding advertising credit on your account, you will forfeit any remaining value as we are unable to transfer credits between accounts. We recommend you wait until you've used your ad credits before copying existing ads to a new account.
It's not possible to change the currency of a particular account once ...
It's not possible to change the currency of a particular account once it's set. Rather, you can maintain up to two different accounts, each with a different currency, within your Facebook account. Once they're set up you won't be able to change the currencies associated with those accounts.
You'll be able to view and choose between the currency options that ar...
You'll be able to view and choose between the currency options that are currently available when you set up your second advertising account in a new currency. We're continuously working to offer new payment options to make Facebook Ads more accessible for all advertisers. However, we aren't able to say when we might be able to support any additional currencies as payment for Facebook Ads.
Profile: Bugs and Known Problems
Please report this information here so that we can memorialize this pe...
Please report this information here so that we can memorialize this person’s account. Memorializing the account removes certain more sensitive information like status updates and restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone. We do honor requests from close family members to close the account completely.
To view a list of known issues concerning your Account Settings, pleas...
To view a list of known issues concerning your Account Settings, please click here.
Security: How do I report abuse?
If you are noticing abusive behavior from a person who is currently on...
If you are noticing abusive behavior from a person who is currently on your Friend List, we recommend that you remove this user from your Friend List and report them using the 'Report/Block' link that appears at the bottom of their profile.
If this doesn't resolve the issue, we further recommended that you block the abusive user by listing their name or email address in the "Block List" that appears at the bottom of the Privacy page. You can read more about how to block someone here.
If this doesn't resolve the issue, we further recommended that you block the abusive user by listing their name or email address in the "Block List" that appears at the bottom of the Privacy page. You can read more about how to block someone here.
Never click suspicious links: It is possible that your friends could ...
- Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site. - Have a unique, strong password: From the Account Settings page, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
- Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove harmful programs and keep your information secure.
You can reset your password here. When choosing a new password, be sur...
You can reset your password here. When choosing a new password, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
- Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site. - Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove harmful programs and keep your information secure.
If you see an objectionable advertisement and the URL in your browser ...
If you see an objectionable advertisement and the URL in your browser window begins with "http://apps.facebook.com/", this may be an advertisement running within a third-party application and not through Facebook. To confirm this, make sure that the advertisement is not located in the right-most column of the page, under the word "Advertise".
Once you have confirmed that the advertisement is running within a third-party application, you can report it to the developer of that application and to Facebook by clicking on the "Report" link at the lower-left of the page.
Please note that this application is not built or operated by Facebook. However, Facebook works to ensure that all third party developers are following our Terms of Service.
Once you have confirmed that the advertisement is running within a third-party application, you can report it to the developer of that application and to Facebook by clicking on the "Report" link at the lower-left of the page.
Please note that this application is not built or operated by Facebook. However, Facebook works to ensure that all third party developers are following our Terms of Service.
Unfortunately, we cannot release any information regarding a user's ac...
Unfortunately, we cannot release any information regarding a user's account to anyone but the account holder. If you would like us to look into this issue, please tell this individual to contact us directly from his or her login email address and include a brief description of the problem. We apologize for any inconvenience.
If you have encountered a direct threat of suicide on Facebook, please...
If you have encountered a direct threat of suicide on Facebook, please immediately contact law enforcement. For reports in the United States, we also recommend that you contact the National Suicide Prevention Lifeline, a 24/7 hotline, at 1-800-273-TALK (8255). If possible, please encourage the user who posted the content to contact Lifeline as well.
You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.
We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:
http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx
You can submit reports of suicidal content to Facebook by clicking here.
You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.
We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:
http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx
You can submit reports of suicidal content to Facebook by clicking here.
Privacy: Report abuse
You may report abuse by using the proper "Report" link that appears ne...
You may report abuse by using the proper "Report" link that appears next to many pieces of content on the site. You may also report another user by using the "Report/Block" link that appears at the bottom of a user's profile page. If this does not resolve the issue, we suggest that you block the person by listing his or her name in the "Blocking People" box that appears at the bottom of the Privacy page.
If you have already blocked an offender or have been blocked by an offender posting abusive content, please have another user report the abusive content or the offender through the one of the various "Report" links available on the site.
If you have already blocked an offender or have been blocked by an offender posting abusive content, please have another user report the abusive content or the offender through the one of the various "Report" links available on the site.
If someone has created an account to impersonate or imitate you, pleas...
If someone has created an account to impersonate or imitate you, please go to the impostor profile and click "Report this Person" in the left column. Check the "Report this Person" box, choose "Fake Account" as the reason, and add "Impersonating me or someone else" as the report type. Be sure to add a valid web address (URL) leading to the real profile so that we can review the information.
If you have encountered a direct threat of suicide on Facebook, please...
If you have encountered a direct threat of suicide on Facebook, please immediately contact law enforcement. For reports in the United States, we also recommend that you contact the National Suicide Prevention Lifeline, a 24/7 hotline, at 1-800-273-TALK (8255). If possible, please encourage the user who posted the content to contact Lifeline as well.
You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.
We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:
http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx
You can submit reports of suicidal content to Facebook by clicking here.
You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.
We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:
http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx
You can submit reports of suicidal content to Facebook by clicking here.
Ads: Payment Options
We currently accept the following payment methods for the currencies i...
We currently accept the following payment methods for the currencies indicated:
US Dollars – Visa, Mastercard, American Express, JCB
Japanese Yen – Visa, Mastercard, JCB
Other currencies – Visa, Mastercard
These credit cards are the only accepted method of payment for ads. You may also pay with a co-branded debit card. Unfortunately pure debit cards unassociated with these brands will not be accepted. Additionally, we are currently unable to perform invoicing for advertising campaigns. We apologize for any inconvenience this may cause.
Your CSC credit card code isn’t validating.
Unfortunately, the error message that you are receiving indicates that your credit card is not passing our fraud protection system. Please confirm that the information you have input is correct and accurately reflects the information that your bank has on file for your account. If you are still unable to make a purchase using your card, please either try using a different credit card or contacting your credit card issuer. We do apologize for any inconvenience this may cause.
You have an outstanding balance.
To resolve your balance, please go here.
US Dollars – Visa, Mastercard, American Express, JCB
Japanese Yen – Visa, Mastercard, JCB
Other currencies – Visa, Mastercard
These credit cards are the only accepted method of payment for ads. You may also pay with a co-branded debit card. Unfortunately pure debit cards unassociated with these brands will not be accepted. Additionally, we are currently unable to perform invoicing for advertising campaigns. We apologize for any inconvenience this may cause.
Your CSC credit card code isn’t validating.
Unfortunately, the error message that you are receiving indicates that your credit card is not passing our fraud protection system. Please confirm that the information you have input is correct and accurately reflects the information that your bank has on file for your account. If you are still unable to make a purchase using your card, please either try using a different credit card or contacting your credit card issuer. We do apologize for any inconvenience this may cause.
You have an outstanding balance.
To resolve your balance, please go here.
For more information about creating an advertising account in another ...
For more information about creating an advertising account in another currency, or managing a current account, please click here.
When you attempt to add a card to your account we match the address yo...
When you attempt to add a card to your account we match the address you enter in our system with your credit card billing address. If you receive this message, please confirm that the credit card zip code you have entered on our site is exactly the same as the zip code that appears on your billing statement. If you have verified that this information is correct, please contact your bank in order to determine why they are not accepting this zip code on Facebook.
If you continue to receive an error message after double-checking your...
If you continue to receive an error message after double-checking your inputted information, it is possible that your credit card issuing bank is declining your card authorization. If this is the case, you will need to contact your bank for details about why they have declined the particular transaction.
General Application Support: Adding, Displaying, and Removing Applications
First you'll need to find an application you want to use from the Appl...
First you'll need to find an application you want to use from the Application Directory. Clicking "Go to this application" on the application's About page will begin the process for allowing you to use the application.
If you allow an application to place a box on your profile, you will f...
If you allow an application to place a box on your profile, you will find it on the Boxes tab. We’ve created this tab to help you to keep all of your added applications in a single, organized space. You can change the layout of this page by placing your mouse cursor over an application box title, clicking the box title, holding and dragging the box to a new location on the page.
If there are specific applications you really like that you want to feature on your profile, you can move them to the left-column of your Wall and Info tab. You can feature three applications in this column – the column will appear identically when viewing either the Wall or Info tab. To move the application, go to the Boxes tab where your application appears and click the pencil icon at the top-right of the box. Select "Move to Wall" tab to feature the application. Please keep in mind that not all applications will support a profile box or tab, even if this setting appears (i.e. Facebook Events does not have a Profile Box, even though it has a "Profile Box" privacy setting).
You can also create a new tab for a specific application by clicking the "+" icon that appears to the right of the tabs. You will then be able to select an application from the menu that appears and create a dedicated tab for that application.
If there are specific applications you really like that you want to feature on your profile, you can move them to the left-column of your Wall and Info tab. You can feature three applications in this column – the column will appear identically when viewing either the Wall or Info tab. To move the application, go to the Boxes tab where your application appears and click the pencil icon at the top-right of the box. Select "Move to Wall" tab to feature the application. Please keep in mind that not all applications will support a profile box or tab, even if this setting appears (i.e. Facebook Events does not have a Profile Box, even though it has a "Profile Box" privacy setting).
You can also create a new tab for a specific application by clicking the "+" icon that appears to the right of the tabs. You will then be able to select an application from the menu that appears and create a dedicated tab for that application.
If an application supports profile boxes, you can control whether or n...
If an application supports profile boxes, you can control whether or not it displays on your profile by editing the application’s settings. To do this, click on the "Applications" button at the left end of the Chat bar at the bottom of any Facebook page. In the menu that appears, click on the "Edit" link and you’ll be taken to the Edit Applications page. On this page, click on the "Edit" link to the right of the application in question and then click on the "Profile" tab in the window that appears. Please keep in mind that not all applications will support a profile box or tab, even if this setting appears (i.e. Facebook Events does not have a Profile Box, even though it has a "Profile Box" privacy setting).
Click the "+" icon at the top-right of the tabs on your profile. You w...
Click the "+" icon at the top-right of the tabs on your profile. You will then be able to select an application from the menu that appears and create a dedicated tab for that application. Please note that not all applications may support this functionality, so it is possible that you may not see all applications in this list.
Your applications are all still available on your account. In an effor...
Your applications are all still available on your account. In an effort to clean up the profile and make it easier to navigate, we have moved application boxes to a new tab called "Boxes." You can change the layout of this page by placing your mouse cursor over an application box title, clicking and holding the box title, and dragging the box to a new location on the page.
If you’d like to give an application better visibility on your profile, you can move application boxes to the left column of either your Wall or Info tab. You can feature three applications in this column, which will appear identically when viewing either the Wall or Info tab. To move the application box, go to the Boxes tab where your application’s profile box appears and click the pencil icon at the top-right of the box. Select "Move to Wall tab" to feature the application. Keep in mind that some applications cannot be added to your Wall and Info tabs.
You can also create a new tab dedicated to a specific application by clicking the "+" icon that appears to the right of the tabs. After clicking the "+" icon, a list of applications will appear for you to choose from. Not all applications may support a dedicated tab, so please check with the application’s developer for more information.
If you’d like to give an application better visibility on your profile, you can move application boxes to the left column of either your Wall or Info tab. You can feature three applications in this column, which will appear identically when viewing either the Wall or Info tab. To move the application box, go to the Boxes tab where your application’s profile box appears and click the pencil icon at the top-right of the box. Select "Move to Wall tab" to feature the application. Keep in mind that some applications cannot be added to your Wall and Info tabs.
You can also create a new tab dedicated to a specific application by clicking the "+" icon that appears to the right of the tabs. After clicking the "+" icon, a list of applications will appear for you to choose from. Not all applications may support a dedicated tab, so please check with the application’s developer for more information.
The Boxes tab serves as a home for your applications.
If an applicat...
The Boxes tab serves as a home for your applications.
If an application supports profile boxes, you can choose to add it to your profile by editing the application’s settings. To add a box, follow the steps below:
If an application supports profile boxes, you can choose to add it to your profile by editing the application’s settings. To add a box, follow the steps below:
- Click the "Applications" in the bottom left corner of any page.
- Select the "Edit" link.
- Click the "Edit" link to the right of any application.
- Select the "Profile" tab of the window that appears.
- Click the "add" link next to "Box."
You can remove an application you have authorized to your account by c...
You can remove an application you have authorized to your account by clicking on the "Applications" button at the left end of the Chat bar at the bottom of any Facebook page. In the menu that appears, click on the "Edit" link and you’ll be taken to the Edit Applications page. From there, click on the "Edit" link to the right of the application in question. Finally, click on the "Remove" link to the right of the application in question.
Events: Creating and editing an event, and event privacy
To block a person from an event, follow the steps below:
Go to an even...
To block a person from an event, follow the steps below:
- Go to an event that you administrate.
- Click the "Edit Guest List" link.
- Select "Blocked."
- Click the "Block People" link.
- Enter the name of a person you want to block and click "Find."
- Select the person and click "Block."
To remove the ban on a person that you blocked from an event, follow t...
To remove the ban on a person that you blocked from an event, follow the steps below:
- Go to an event that you administrate.
- Click the "Edit Guest List" link.
- Select "Blocked."
- Select "Remove Ban" next to the name of the person you no longer wish to block from the event.
- Click "Remove Ban" in the window that appears.
When you create an event set to the "Open" privacy option, it will app...
When you create an event set to the "Open" privacy option, it will appear in your friends' News Feeds, and anybody can view the event info. If you create a "Closed" event, it will appear in your friends' News Feeds, but only invited guests will be able to view the full event info. "Secret" events do not appear in News Feed, and only invited guests will be able to view the event.
Here's a recap of the three different privacy options for Events:
Here's a recap of the three different privacy options for Events:
- Open: Anyone can add themselves to the guest list without receiving an invitation or being approved by an admin. They can see the event information and all associated content (e.g., photos, Wall posts and videos).
- Closed: People must be invited to be on the guest list. Everyone can see the event info and request that the admin send them an invitation. Only those people who have received an invitation can see the event Wall and photos. People who are not invited will not see stories about closed events.
- Secret: The event can not be found in searches. These events are invitation only. People who have not been invited cannot view the event info, Wall, or photos. They also will not see any stories about the event.
You can create an event by going to the Events page and then clicking ...
You can create an event by going to the Events page and then clicking "Create an Event" in the upper right corner of the page. From here, you can customize the event, edit its privacy settings and invite guests. Please note that you must include an event name, host, type, time and location. You can also create an event from the Publisher on your Home page or profile.
You can create an event from the Publisher on your Home page or profil...
You can create an event from the Publisher on your Home page or profile. To do this, follow the steps below:
- Select the event icon in the Publisher.
- Fill out the title, location, and time of your event.
- Click the "Share" button.
- Select the "Invite guests" link from the resulting story to invite your friends.
To invite people to your event, first click "Invite People to Come" be...
To invite people to your event, first click "Invite People to Come" beneath the event's photo.
- From the "Guest List" tab of the Edit Event page, simply begin typing the name of the person you wish to invite in the box in the upper right. Facebook will suggest possible matches from your Friend List. You can also invite your friends quickly by scrolling down the Friend List provided and checking the boxes next to the names of the people you want to invite. When you are done adding names to this list, make sure to click the "Send Invitation Emails" button to complete the process.
- If you have friends that are not on Facebook, you can invite them by entering their email addresses into the box on the "Guest List" tab of the Edit Event page. You can also look up your friends' email addresses using Facebook's Friend Finder.
- As an Event admin, you can invite more people or edit the guest list at any time from the Events page.
You can invite any of your Facebook friends, and any friends that are ...
You can invite any of your Facebook friends, and any friends that are not on Facebook by entering their email addresses into the box on the Guest List tab of the Edit Event page.
When viewing the profile of a group that you administer, you should se...
When viewing the profile of a group that you administer, you should see a link to "Create Related Event" below the group picture. This will lead you to the event creation page and will also set your group as the host of the event. Check the box at the bottom of the Invite Guests tab to invite members of the host group before clicking "Send Invitations." Please note that this option is not available for groups that have over 5,000 members.
You can invite people to an event who do not have a Facebook account. ...
You can invite people to an event who do not have a Facebook account. From the Guest List tab of the Edit Event page, list your friends' email addresses (separated by commas) in the box labeled "Invite People who are not on Facebook via Email" and click "Add". Click "Send Invitations" to complete the process.
By receiving this invitation, they will be able to view the event information and RSVP. They will not be able to see any other Facebook pages unless they create an account.
By receiving this invitation, they will be able to view the event information and RSVP. They will not be able to see any other Facebook pages unless they create an account.
When you create an event, you are automatically listed as an admin. Ad...
When you create an event, you are automatically listed as an admin. Admins have the ability to invite more people to the event, appoint other admins and edit event content. Any admin can add more administrators to an event by clicking the "Edit Guest List" link on the event's main page. Next to the name of every person who has RSVP'd as attending, there is an option to "Make Admin."
If an admin has listed a valid street address on the Edit Event page, ...
If an admin has listed a valid street address on the Edit Event page, people will be able to view a map and directions to the event’s location by clicking "View Map" below the event’s location. An admin can add an address or change the current address after an event has been created.
To message the event guest list, go to the event’s main page and click...
To message the event guest list, go to the event’s main page and click "Message All Guests" beneath the event profile photo. You will be able to send a message to all guests, or to different groups of guests based on RSVP status.
Please note that you can only message all guests if the total number of guests who are attending, maybe attending, or who have not yet replied does not exceed 5,000. Also, if an event is hosted by a Page, the Page admin will not see the option to send a message to event guests. Individuals may be added as event admins in order to have this option.
Please note that you can only message all guests if the total number of guests who are attending, maybe attending, or who have not yet replied does not exceed 5,000. Also, if an event is hosted by a Page, the Page admin will not see the option to send a message to event guests. Individuals may be added as event admins in order to have this option.
Event admins can select whether photos can be added to an event. To en...
Event admins can select whether photos can be added to an event. To enable photo posting, click "Edit Event" on the event’s main page and then select "Enable Photos" under the Customize tab. If photos are enabled, the admins have the choice to allow either all event invitees or only other admins to post them.
If you are allowed to add photos, you can do this by selecting "Add Photos" from the main page of the event. You can select up to five photos to add at a time or move photos to the event from any photo albums you already have on Facebook.
If this is an open event, the photos will be visible to everyone who views it. The photos posted on closed and secret events are only visible to other people who were invited. Admins also have the ability to remove photos that they do not want to be associated with their event.
If you are allowed to add photos, you can do this by selecting "Add Photos" from the main page of the event. You can select up to five photos to add at a time or move photos to the event from any photo albums you already have on Facebook.
If this is an open event, the photos will be visible to everyone who views it. The photos posted on closed and secret events are only visible to other people who were invited. Admins also have the ability to remove photos that they do not want to be associated with their event.
Event admins can select whether videos can be posted to an event. To e...
Event admins can select whether videos can be posted to an event. To enable video posting, click "Edit Event" on the event’s main page and then select "Enable Videos" under the Customize tab. If videos are enabled, the admins have the choice to allow either all event invitees or only other admins to post them.
If you are allowed to add videos, you can do this by selecting "Add Videos" from the main page of the group. You can add video that you have posted on Facebook, upload a video from your computer, or record a new video. If this is an open event, the videos will be visible to everyone who views it. The videos posted on closed and secret events are only visible to other people who were invited. Admins also have the ability to remove videos that they do not want to be associated with their event.
If you are allowed to add videos, you can do this by selecting "Add Videos" from the main page of the group. You can add video that you have posted on Facebook, upload a video from your computer, or record a new video. If this is an open event, the videos will be visible to everyone who views it. The videos posted on closed and secret events are only visible to other people who were invited. Admins also have the ability to remove videos that they do not want to be associated with their event.
You will not be able to send a second invitation to someone who has al...
You will not be able to send a second invitation to someone who has already been invited to join your group. If a friend accidentally ignored or did not receive your first invitation, please have them contact us directly.
You can invite an unlimited number of people to events, but you can on...
You can invite an unlimited number of people to events, but you can only invite 100 people at a time. Once you invite the first 100 people, you can then start inviting more. In addition, you can only have 300 pending invites at one time for an event. Some people will have to respond to your event invite before you will be able to add more.
An event is deleted once all of the admins remove the event from their...
An event is deleted once all of the admins remove the event from their Events lists. This can be done on the Event Profile itself or on the Events page. Alternatively, an admin has the option to cancel an event. A "Cancel This Event" link can be found on the Event page. If you cancel the event, an email will be sent to everyone who was invited. You have the option of writing a personal note that explains why you are canceling the event.
To invite guests from a recent event you attended to an upcoming event...
To invite guests from a recent event you attended to an upcoming event, follow the steps below:
- Create an event by going to the Events page and clicking "Create an Event" in the upper right corner.
- When inviting friends to your event, select the "Filter Friends" menu.
- Choose an event under the "Recent Events" heading.
- From here, you can individually select friends or click "Select All" to invite all your friends who attended the recent event.
Login and Password: I can't log in to Facebook or access my account
You can change your login email address at any time in the Settings ta...
You can change your login email address at any time in the Settings tab of the Account page. Please note that you can log in with any email address you have added to your account. However, if you no longer have access to an email address associated with your Facebook account, you will need to contact your email service provider in order to regain access to that address.
If you forgot your password or would like it reset, click here to reset your password.
If you’re still unable to log in or change your login email address, click here.
If you are having trouble accessing an existing account on the site, please do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.
If you forgot your password or would like it reset, click here to reset your password.
If you’re still unable to log in or change your login email address, click here.
If you are having trouble accessing an existing account on the site, please do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.
You can access your account by entering one of the following into the ...
You can access your account by entering one of the following into the "Email" field, followed by your password, and then clicking the Login button:
- Any email address that is currently listed on your Facebook account
- Your username. A username is your personalized Facebook URL (web address) and appears in the location bar of your browser after http://www.facebook.com/ when you view your profile.
You can reactivate your account at any time by logging in with your lo...
You can reactivate your account at any time by logging in with your login email address and password. If you're experiencing login problems, please view the frequently asked questions listed above.
Some users are receiving an error message saying that they cannot sign...
Some users are receiving an error message saying that they cannot sign out of https://ssl.facebook.com/accept_token.php when trying to log out of Windows Live ID.
This problem is due to a Windows Live ID error and not due to your account having been compromised. To resolve this issue, please visit this page.
Platform and Developer Support: Getting started
We first recommend that you visit our Get Started page where you can i...
We first recommend that you visit our Get Started page where you can install the Developer Application and find great resources to help you get started.
If needed, you can find a programmer to work on your project via the Jobs section in the developer forum and the Developer for Hire Wiki page.
If needed, you can find a programmer to work on your project via the Jobs section in the developer forum and the Developer for Hire Wiki page.
Nothing! Access to our APIs and implementing them are totally free.
Nothing! Access to our APIs and implementing them are totally free.
An API key is the unique identifier for your application. When you cre...
An API key is the unique identifier for your application. When you create your application in , Facebook automatically assigns an API to you. You include this key when you submit calls to the Facebook REST server.
Facebook has several features in place to limit the potential for spam...
Facebook has several features in place to limit the potential for spam and abuse on the site. Verifying your account helps you retain control of your account and applications on Facebook.
There are two ways to verify your account. First, you can verify your cell phone, which allows us to verify that a real person is in control of the account. This process is explained at: http://www.facebook.com/confirmphone.php
The second way to verify your account is to affiliate with a college network. If your school provides you with an email address, you can add a college network from the 'Networks' tab on the Account Settings page, which can be accessed from the 'Settings' drop-down menu at the top of any Facebook page.
Unfortunately, if you cannot verify with a cell phone or add a college network, you may be unable to verify your account. We apologize for the inconvenience, but this is currently one of the most effective tools we have in place to protect our users and developers.
There are two ways to verify your account. First, you can verify your cell phone, which allows us to verify that a real person is in control of the account. This process is explained at: http://www.facebook.com/confirmphone.php
The second way to verify your account is to affiliate with a college network. If your school provides you with an email address, you can add a college network from the 'Networks' tab on the Account Settings page, which can be accessed from the 'Settings' drop-down menu at the top of any Facebook page.
Unfortunately, if you cannot verify with a cell phone or add a college network, you may be unable to verify your account. We apologize for the inconvenience, but this is currently one of the most effective tools we have in place to protect our users and developers.
Photos: Viewing, editing, tagging, and privacy
To change the order of photos in a specific album, follow the directio...
To change the order of photos in a specific album, follow the directions below:
- Go to that album and select "Edit Photos."
- Click on the Organize Photos tab.
- Drag photos into the order in which you would like them to appear.
- Click "Save Changes" when you are finished rearranging them.
You can remove one of your photos while viewing it by clicking on the ...
You can remove one of your photos while viewing it by clicking on the "Delete This Photo" link located beneath the photo. You can also delete photos from the "Edit Photos" tab. The delete option is also underneath every thumbnail.
If you want to delete an entire album, you can do so by clicking on the "Edit Photos" tab when viewing the album and then selecting "Delete Album."
To remove the tag from a photo that someone else has uploaded and tagged you in, simply view the photo, and then choose "remove tag" at the bottom next to your name. The photo will no longer be linked to your profile. Please note that if you tag a user in a photo that you did not upload, you cannot remove or edit the tag. Only the owner of the photo and the tagged user will be able to do so.
If you want to delete an entire album, you can do so by clicking on the "Edit Photos" tab when viewing the album and then selecting "Delete Album."
To remove the tag from a photo that someone else has uploaded and tagged you in, simply view the photo, and then choose "remove tag" at the bottom next to your name. The photo will no longer be linked to your profile. Please note that if you tag a user in a photo that you did not upload, you cannot remove or edit the tag. Only the owner of the photo and the tagged user will be able to do so.
To get photos to appear in "View Photos of Me," follow the steps below...
To get photos to appear in "View Photos of Me," follow the steps below:
- Click on the "Tag This Photo" link when you are browsing a photo album.
- Click on your face in the album.
- Select "me."
- Click the "Done Tagging" button at the top of the page once you've finished entering your tag.
The best way for you to ensure that images are accessible for everyone...
The best way for you to ensure that images are accessible for everyone is to include a caption with your images. The caption will allow you to briefly describe the image and will ensure that users who are unable to see the image have an alternative text description of the image.
Unfortunately, the functionality of approving a photo tag is not curre...
Unfortunately, the functionality of approving a photo tag is not currently available. When you are tagged in a photo by one of your friends, or they tag someone in one of your photos, the tag request will be automatically approved. Please note that you can set your notifications so that you always know when someone tags you in a photo or tags one of your photos. You can control this setting from the "Notifications" tab on the Account Settings page.
If you wish to remove a tag from a photo that you are tagged in, please select the "remove tag" link when viewing the photo. If you wish to remove a tag made on a photo that you uploaded, please select the "remove tag" link when viewing the photo.
If you wish to remove a tag from a photo that you are tagged in, please select the "remove tag" link when viewing the photo. If you wish to remove a tag made on a photo that you uploaded, please select the "remove tag" link when viewing the photo.
To remove the tag from a photo that someone else has uploaded and tagg...
To remove the tag from a photo that someone else has uploaded and tagged you in, simply view the photo, and then choose "remove tag" at the bottom next to your name. The photo will no longer be linked to your profile. Please note that if you tag a user in a photo that you did not upload, you cannot remove or edit the tag. Only the owner of the photo and the tagged user will be able to do so.
Please note that you can set your notifications so that you always know when someone tags you or one of your photos. You can control this setting from the "Notifications" tab on the Account Settings page.
Please note that you can set your notifications so that you always know when someone tags you or one of your photos. You can control this setting from the "Notifications" tab on the Account Settings page.
You can report a photo that violates Facebook’s Statement of Rights an...
You can report a photo that violates Facebook’s Statement of Rights and Responsibilities by clicking the "Report This Photo" link underneath the image. Photos containing drug use, nudity, or other graphic or sexually suggestive content are not allowed, nor are photos that depict violence or that attack an individual or group.
Facebook reviews every report we receive to determine whether or not the content violates our Terms of Use and will take appropriate action.
Facebook reviews every report we receive to determine whether or not the content violates our Terms of Use and will take appropriate action.
Groups: Viewing and joining a group
You can report a group that violates Facebook’s Terms of Use by clicki...
You can report a group that violates Facebook’s Terms of Use by clicking the "Report Group" link at the bottom left of the group’s page. Groups containing drug-related, nudity, or other graphic or sexually suggestive content are not allowed, nor are groups that promote violence or that attack an individual or group.
Facebook reviews every report we receive to determine whether or not the content violates our Terms of Use and will take appropriate action. Rest assured that these reports will be kept confidential.
Facebook reviews every report we receive to determine whether or not the content violates our Terms of Use and will take appropriate action. Rest assured that these reports will be kept confidential.
Sign Up
If you have received a Facebook account confirmation email in error, i...
If you have received a Facebook account confirmation email in error, it's likely that someone has mistakenly attempted to register using your email address. As long as you do not click the link contained in the email, no action will be taken, and no account will be created.
Please click here to request a new password for your account.
If you ...
Please click here to request a new password for your account.
If you are not the account owner and are attempting to sign up for an account, then please be aware that you can only sign up for one Facebook account per email address. Email addresses are offered for free by many websites (e.g., Yahoo!, Gmail). If you believe you are receiving this message in error then please click here.
If you are not the account owner and are attempting to sign up for an account, then please be aware that you can only sign up for one Facebook account per email address. Email addresses are offered for free by many websites (e.g., Yahoo!, Gmail). If you believe you are receiving this message in error then please click here.
The contact email address you are trying to add to your account is alr...
The contact email address you are trying to add to your account is already associated with another Facebook account. Please note that you can only have one Facebook account per email address. If you proceed to add the new email address, then the original Facebook account associated with that email address will be removed from the site. If you believe you are receiving this message in error, please click here.
To learn more about creating and managing Facebook Pages, please click...
To learn more about creating and managing Facebook Pages, please click here.
You can reactivate your account at any time by logging in with your lo...
You can reactivate your account at any time by logging in with your login email address and password. If you're experiencing login problems, please view Login Problems help topics.
Sign Up: There is a yellow banner prompting me to confirm my account.
You can confirm your Facebook account in any of the following ways:
F...
You can confirm your Facebook account in any of the following ways:
- Follow the link in your sign up confirmation email.
- Use the Friend Finder tool to see which of your email contacts have profiles on Facebook. To get to Friend Finder, simply roll over the Friends drop-down menu and click "Find Friends."
- Follow the link in any email notification you receive from Facebook.
- To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.
You must confirm your account to verify that you have access to the em...
You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.
While your account is unconfirmed, you will not be able to send messag...
While your account is unconfirmed, you will not be able to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends in photos or notes, comment on content, join groups, or fan Pages. This limit is in place due to security reasons.
You can confirm your account and enable the ability to take the above actions in any of the following ways:
You can confirm your account and enable the ability to take the above actions in any of the following ways:
- Follow the link in your sign up confirmation email.
- Use the Friend Finder tool to see which of your email contacts have profiles on Facebook. To get to Friend Finder, simply roll over the Friends drop-down menu and click "Find Friends."
- Follow the link in any email notification you receive from Facebook.
- To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.
The yellow banner indicates that your Facebook account is still unconf...
The yellow banner indicates that your Facebook account is still unconfirmed. Once you confirm your account, the banner will disappear. You can confirm your account in any one of the following ways:
- Follow the link in your sign up confirmation email.
- Use the Friend Finder tool to see which of your email contacts have profiles on Facebook. To get to Friend Finder, simply roll over the Friends drop-down menu and click "Find Friends."
- Follow the link in any email notification you receive from Facebook.
- To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.
An unconfirmed account can remain on the site for a maximum of seven d...
An unconfirmed account can remain on the site for a maximum of seven days. You will need to confirm your account before this time has lapsed. Confirming your account is an important security measure, and it also enables you to use the full range of site features.
As long as your account remains unconfirmed, Facebook will provide email notifications and on-screen prompts containing detailed instructions for confirming your account.
As long as your account remains unconfirmed, Facebook will provide email notifications and on-screen prompts containing detailed instructions for confirming your account.
Follow these steps to correct your email address:
Click the "Email Se...
Follow these steps to correct your email address:
- Click the "Email Settings" link that appears on the right side of the yellow banner at the top of your home page.
- Enter your correct email address in the "New Email" field.
- You will be prompted to enter your password. Click "Confirm" after typing it in.
- Another confirmation email will be sent to the address you enter. Follow the confirmation link in that email to confirm your account.
Sign Up: There is a yellow banner prompting me to confirm my account.
You can confirm your Facebook account in any of the following ways:
F...
You can confirm your Facebook account in any of the following ways:
- Follow the link in your sign up confirmation email.
- Use the Friend Finder tool to see which of your email contacts have profiles on Facebook.
- Follow the link in any email notification you receive from Facebook.
- To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.
You must confirm your account to verify that you have access to the em...
You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.
While your account is unconfirmed, you will not be able to send messag...
While your account is unconfirmed, you will not be able to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends in photos or notes, comment on content, join groups, or fan Pages. This limit is in place due to security reasons.
You can confirm your account and enable the ability to take the above actions in any of the following ways:
You can confirm your account and enable the ability to take the above actions in any of the following ways:
- Follow the link in your sign up confirmation email.
- Use the Friend Finder tool to see which of your email contacts have profiles on Facebook.
- Follow the link in any email notification you receive from Facebook.
- To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.
The yellow banner indicates that your Facebook account is still unconf...
The yellow banner indicates that your Facebook account is still unconfirmed. Once you confirm your account, the banner will disappear. You can confirm your account in any of the following ways:
- Follow the link in your sign up confirmation email.
- Use the Friend Finder tool to see which of your email contacts have profiles on Facebook.
- Follow the link in any email notification you receive from Facebook.
- To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.
An unconfirmed account can remain on the site for a maximum of seven d...
An unconfirmed account can remain on the site for a maximum of seven days. You will need to confirm your account before this time has lapsed. Confirming your account is an important security measure, and it also enables you to use the full range of site features.
As long as your account remains unconfirmed, Facebook will provide email notifications and on-screen prompts containing detailed instructions for confirming your account.
As long as your account remains unconfirmed, Facebook will provide email notifications and on-screen prompts containing detailed instructions for confirming your account.
You may receive an email from Facebook asking you to confirm your emai...
You may receive an email from Facebook asking you to confirm your email address. You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.
If you do not have an account on Facebook and received a confirmation email in error, you can deactivate the account in question by clicking the link at the bottom of the email.
If you do not have an account on Facebook and received a confirmation email in error, you can deactivate the account in question by clicking the link at the bottom of the email.
Follow these steps to correct your email address:
Click the "Email Se...
Follow these steps to correct your email address:
- Click the "Email Settings" link that appears on the right side of the yellow banner at the top of your home page.
- Enter your correct email address in the "New Email" field.
- You will be prompted to enter your password. Click "Confirm" after typing it in.
- Another confirmation email will be sent to the address you enter. Follow the confirmation link in that email to confirm your account.
Platform and Developer Support: Authorizing users
A user can begin interacting with your application immediately. For ap...
A user can begin interacting with your application immediately. For applications within Facebook, you don't need to have a user authorize your application as soon as the user visits your canvas page. See Automatic Authentication: http://wiki.developers.facebook.com/index.php/Automatic_Authentication.
A user authorizes an application when the application presents a login screen where the user accepts the application's terms of service and lets the application access his or her profile data and creates a more permanent connection.
You can find out more here: http://wiki.developers.facebook.com/index.php/Authorizing_Applications
A user authorizes an application when the application presents a login screen where the user accepts the application's terms of service and lets the application access his or her profile data and creates a more permanent connection.
You can find out more here: http://wiki.developers.facebook.com/index.php/Authorizing_Applications
Automatic authentication is a very lightweight authentication model th...
Automatic authentication is a very lightweight authentication model that replaced the concept of "adding" Platform applications. It was announced on the developers blog.
Automatic authentication means that if a user visits an application canvas page (whether it's an FBML- or iframe-based canvas page), Facebook will pass that visitor's user ID to the application, even if the user has not authorized the application. The UID also gets passed when a user interacts with another user's application tab.
The user ID is passed along to canvas pages as the fb_sig_canvas_user parameter. You can access it from the new version of the PHP client using: $fb->get_canvas_user();
More information is available here: http://wiki.developers.facebook.com/index.php/Automatic_Authentication
Automatic authentication means that if a user visits an application canvas page (whether it's an FBML- or iframe-based canvas page), Facebook will pass that visitor's user ID to the application, even if the user has not authorized the application. The UID also gets passed when a user interacts with another user's application tab.
The user ID is passed along to canvas pages as the fb_sig_canvas_user parameter. You can access it from the new version of the PHP client using: $fb->get_canvas_user();
More information is available here: http://wiki.developers.facebook.com/index.php/Automatic_Authentication
Our best recommendation is to create a splash page for your applicatio...
Our best recommendation is to create a splash page for your application that users who come to your app will see if they have not authorized the application. Then you can use the Authorize popup dialog to get them to access the application. This is considered a better method than prompting them to go to an install page first.
Please see: http://wiki.developers.facebook.com/index.php/Automatic_Authentication and http://wiki.developers.facebook.com/index.php/Authorizing_Applications.
Please see: http://wiki.developers.facebook.com/index.php/Automatic_Authentication and http://wiki.developers.facebook.com/index.php/Authorizing_Applications.
Currently, you will need to delete everything from a user that you hav...
Currently, you will need to delete everything from a user that you have cached from Facebook APIs. You may continue to store data they submitted specifically to your application along with their Facebook User ID but they will no longer be authorized users. Please see http://wiki.developers.facebook.com/index.php/Storable_Information for a list of information that may be stored permanently.
If you maintain a Facebook Connect site and one of your users deactiva...
If you maintain a Facebook Connect site and one of your users deactivates his or her Facebook account, you can contact that user to see if the user wants to create a new account on your site. For more information, see http://wiki.developers.facebook.com/index.php/Reclaiming_Accounts
Privacy: Privacy settings and fundamentals
Start by visiting the Privacy Settings page, which you can access from...
Start by visiting the Privacy Settings page, which you can access from the Settings drop-down at the top of any Facebook page. From here, there are five links from which you can control particular settings:
For security reasons, you are required to enter your password if you’d like to update your privacy settings.
Note that there is a "Preview My Profile…" button located at the top right corner of all of these pages. This function allows you to view how your profile looks to most people or specific friends.
- Profile Information refers to the visibility of fields you fill out in your profile. Select who can see each type of profile content from each corresponding drop-down menu. If you choose the "Customize" option for any content type, you can hide content from specific friends or Friend lists.
- Contact Information refers to who can see your contact information, as well as what options people have when they find you in search results (ie, the ability to add you as a friend or send you a message). Select who can see each type of information from each corresponding drop-down menu. If you choose the "Customize" option for any piece of information, you can hide content from specific friends or Friend Lists.
- Applications and Websites is where you can learn about and control what you share with Facebook-enhanced applications and websites.
- Search privacy refers to who can find your Facebook profile using Facebook search as well as public search engines.
- Block List allows you to block specific people from interacting with you on Facebook. To block someone, simply enter the person’s name in the "Person" field and you will be prompted to select him or her from a list of search results. If you don’t find the person you’re looking for in that list, you can enter their email address in the "Email" field instead.
For security reasons, you are required to enter your password if you’d like to update your privacy settings.
Note that there is a "Preview My Profile…" button located at the top right corner of all of these pages. This function allows you to view how your profile looks to most people or specific friends.
In addition to being able to restrict content from specific people, yo...
In addition to being able to restrict content from specific people, you can also choose to show content to a select group of people. To do so, follow these steps:
- Go to the Profile Information section of the Privacy page.
- Click the drop-down next to the setting that controls the content you want to adjust and select "Customize."
- Under the section "Make this visible to," select "Specific People" from the drop-down menu.
- Enter the name of a friend or Friend List to whom you want to show the content.
To protect account security, it is not possible to update your account...
To protect account security, it is not possible to update your account’s security question once you have added one. If you have not yet created a security question, you will see this option on the Account Settings page.
Facebook is forbidden by federal and many state laws to give unauthori...
Facebook is forbidden by federal and many state laws to give unauthorized access to someone who is not an account holder.
We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use. Please talk to your kids, educate them about internet safety, and ask them to use our extensive privacy settings.
If you would like to report an underage user (under thirteen years of age), please do so here.
If your child is experiencing abuse on the site, we encourage you to ask them to log in to their account and report it. Detailed information about reporting abuse is available on our Help Center's Report Abuse page.
For more information, please review our Facebook Safety page.
We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use. Please talk to your kids, educate them about internet safety, and ask them to use our extensive privacy settings.
If you would like to report an underage user (under thirteen years of age), please do so here.
If your child is experiencing abuse on the site, we encourage you to ask them to log in to their account and report it. Detailed information about reporting abuse is available on our Help Center's Report Abuse page.
For more information, please review our Facebook Safety page.
Video: How to use the Video feature and Video privacy
To upload a video to Facebook, please follow the steps below:
Go to y...
To upload a video to Facebook, please follow the steps below:
- Go to your profile.
- Select the Wall tab.
- Click "Video" inside the Publisher box.
- Select which type of video you want to make.
- Follow the on screen directions for your particular upload type.
- When you're done, click "Post" to generate a story about your video and store the video permanently in My Videos.
To record a video on your friend’s Wall, follow the steps below:
Go t...
To record a video on your friend’s Wall, follow the steps below:
To post a video from YouTube or another video site on your friend’s Wall, follow the steps below:
- Go to your friend’s profile.
- Select "Add Video" from the Publisher bar.
- Record a video.
- Click "Post."
To post a video from YouTube or another video site on your friend’s Wall, follow the steps below:
- Go to your friend’s profile.
- Select "Share Link" from the Publisher bar.
- Type a link from an external site into the bar.
- Click "Preview."
- Make changes if necessary and click "Post" when you are done.
When viewing or editing any of your videos, click the "Delete" link at...
When viewing or editing any of your videos, click the "Delete" link at the bottom of the page.
It is currently not possible to tell how many views each video has rec...
It is currently not possible to tell how many views each video has received.
You can report a video that violates Facebook’s Statement of Rights an...
You can report a video that violates Facebook’s Statement of Rights and Responsibilities by clicking the "Report Video" link beneath the video, selecting the appropriate category, and clicking "Submit." The following video categories are prohibited on the site:
- Videos containing nudity or pornography
- Videos with excessive gore or violent content
- Videos with racist/hate speech
- Videos containing drug use
- Videos that target an individual
- Videos that are not personal in nature
Ads: Advertising Credits and Coupons
An advertising credit is a form of payment for your Facebook Ads. Cred...
An advertising credit is a form of payment for your Facebook Ads. Credits may be offered through partnerships Facebook has with other sites or companies, or through periodic promotions. If you have an advertising credit on your account, ad charges will first be deducted from the credit, and your credit card will be charged when the credit has been depleted or expired.
It's not currently possible to purchase or request credits from Facebook.
It's not currently possible to purchase or request credits from Facebook.
There are a variety of reasons why Facebook may issue an advertising c...
There are a variety of reasons why Facebook may issue an advertising credit. Such credits will be automatically added to your ad account's funding sources, and when you run ads, the charges will first be deducted from the credit before your credit card is charged.
If our system detects that there have been invalid clicks on your account, we may automatically credit your account with the value of those clicks. Please note that we filter out some clicks for a variety of reasons before they ever appear in your reports or charges. We may issue a credit if we identify certain clicks as invalid after you've been charged for them.
Similarly, if there are any issues on our end that interfere with the correct delivery of your ads, Facebook may issue a credit equal to the value of any incorrectly delivered clicks.
If our system detects that there have been invalid clicks on your account, we may automatically credit your account with the value of those clicks. Please note that we filter out some clicks for a variety of reasons before they ever appear in your reports or charges. We may issue a credit if we identify certain clicks as invalid after you've been charged for them.
Similarly, if there are any issues on our end that interfere with the correct delivery of your ads, Facebook may issue a credit equal to the value of any incorrectly delivered clicks.
The value of each coupon code varies and is stated when you receive th...
The value of each coupon code varies and is stated when you receive the coupon code. A coupon code can only be activated and the advertising credits can only be redeemed for Facebook Ads through Facebook’s online advertising system. To view your advertising credits account balance, please click on the "Billing" tab at the top of the Ads Manager. Then click on the "Funding Sources" tab on the Billing Summary page. You will then be able to view your current advertising credit balance, the expiration date for your advertising credits and the date you activated your coupon code.
It is possible that the coupon code you are trying to use is invalid, ...
It is possible that the coupon code you are trying to use is invalid, may have already been used, or has expired. Please make sure you've read the terms, conditions or procedures applicable to your credit. If these situations do not apply please contact us using this form.
Yes, you can redeem your advertising credits when you create a new Fac...
Yes, you can redeem your advertising credits when you create a new Facebook Ad or for an existing Facebook Ad campaign. Coupon credits, however, cannot be applied to charges you accrued before you added the coupon to your account. Only new charges will be deducted from the coupon.
If this is your first time advertising through Facebook’s online adver...
If this is your first time advertising through Facebook’s online advertising system, or you wish to create a new Facebook Ad, you can activate your coupon code and then redeem your advertising credits at the final page of the ad creation flow. If you already have a credit card stored to your advertising account, simply click the "I have a coupon to redeem" link located directly above the "Place Order" button. If you do not have a credit card stored to your advertising account, you will need to first enter your credit card information and then click the "I have a coupon to redeem" link.
If you activate a coupon code, we will deduct from your advertising cr...
If you activate a coupon code, we will deduct from your advertising credits balance until they are fully redeemed. If you choose to continue running your Facebook Ad after your advertising credits have been fully redeemed, we will charge the primary card associated with your Facebook advertising account for all additional advertising that is run. Whether you are using advertising credits or a credit card, the total billable value of clicks or impressions in a Facebook billable day will never exceed your daily budget.
Platform and Developer Support: Accessing a user's profile data, friends, and stream
There is currently no means to do this, but there is a way to find mut...
There is currently no means to do this, but there is a way to find mutual friends.
Try using:
SELECT uid1 FROM friend WHERE uid1 IN (SELECT uid2 FROM friend WHERE uid1=A) AND uid2=B
Try using:
SELECT uid1 FROM friend WHERE uid1 IN (SELECT uid2 FROM friend WHERE uid1=A) AND uid2=B
Facebook Pages: Page privacy for admins and fans
A Page can have multiple administrators. Each Page admin will need the...
A Page can have multiple administrators. Each Page admin will need their own business account or personal profile.
Only the official representative of an artist, business, or brand may create a Facebook Page. The Page creator can then add other admins to help manage the Page. Each Page admin can edit the Page from their own accounts by selecting the "Ads and Pages" icon from the Applications menu in the lower left corner of any Facebook page.
The creator has the power to add and remove other Page admins. Admins cannot, however, remove the creator of the Page.
To report a Page for content that violates our Statement of Rights and...
To report a Page for content that violates our Statement of Rights and Responsibilities, please click on the "Report this Page" link found in the bottom, left corner of every Page.
Mobile: Bugs and Known Problems
This is likely a cache or cookies problem. To fix it, please follow th...
This is likely a cache or cookies problem. To fix it, please follow the instructions below carefully:
- Please clear your mobile device’s cache and cookies (even if you have already done this). You can usually do this from an option menu when your mobile browser is open. Please consult your phone's user guide to determine how to do this on your particular device.
- Enter m.facebook.com as a new URL, rather than using a bookmark or a link. Log out of Facebook if you have the option.
- Enter your normal login details to log in. Please note that passwords are case sensitive.
First, check the Mobile section for more information about whether you...
First, check the Mobile section for more information about whether your carrier is supported.
If your carrier is not supported, we encourage you to contact your carrier to let them know that you are interested in this service. If enough people show interest, it may convince them to support our texts. For now, please note that you can use our Mobile Uploads feature to upload photos, videos, and notes directly from your phone. You should also be able to access your account via Mobile Web at m.facebook.com or iphone.facebook.com for iPhones.
If your carrier is supported, please read the following guidelines to troubleshoot your problem:
If your carrier is not supported, we encourage you to contact your carrier to let them know that you are interested in this service. If enough people show interest, it may convince them to support our texts. For now, please note that you can use our Mobile Uploads feature to upload photos, videos, and notes directly from your phone. You should also be able to access your account via Mobile Web at m.facebook.com or iphone.facebook.com for iPhones.
If your carrier is supported, please read the following guidelines to troubleshoot your problem:
- If you have recently ported your number from a different carrier, you may not be able to receive the confirmation code to activate Mobile Texts. This is a problem that we are aware of and hope to resolve it as soon as possible. We apologize for any inconvenience.
- Please try sending "On" (without quotes) to 32665 to receive your code.
You may request up to five (5) new codes. If you have not reached thi...
You may request up to five (5) new codes. If you have not reached this limit, you may request a new code by selecting the "Verify" link found below the "word in the box" (i.e., the captcha) that you see when poking, messaging, or sending friend requests.
Please click here if the information above did not answer your question.
Please click here if the information above did not answer your question.
Click Quality
Facebook reports valid clicks. Many third-party reporting tools instea...
Facebook reports valid clicks. Many third-party reporting tools instead count page visits or views, which may not correspond directly to clicks. Additionally, your third-party reporting tool may not count certain clicks because the tool requires that your browser have cookies, Javascript, and/or images enabled in order to record statistics. Your third-party tools may also count clicks that we have already identified and filtered out of your reports and charges. Please remember that statistics measured at daily intervals may be based on different time zones, resulting in different daily totals.
If your ad links directly to the site you're advertising, and you're trying to track clicks on that ad by looking at page visits with facebook.com as the source, it's likely that your statistics will be different than the reports we provide to you. This is an expected discrepancy, as many of the page visit sources will be lost with this kind of tracking process. If you’d like more information about how to successfully use third-party systems to track your page visits, we recommend contacting the tracking company directly.
If your ad links directly to the site you're advertising, and you're trying to track clicks on that ad by looking at page visits with facebook.com as the source, it's likely that your statistics will be different than the reports we provide to you. This is an expected discrepancy, as many of the page visit sources will be lost with this kind of tracking process. If you’d like more information about how to successfully use third-party systems to track your page visits, we recommend contacting the tracking company directly.
If you have reason to believe you’re currently receiving invalid click...
If you have reason to believe you’re currently receiving invalid clicks or have received invalid clicks in the last two months, please fill out this form to request an investigation. If we determine that you were in fact charged for invalid clicks that we did not previously detect, we will credit your account accordingly.
When you contact us, please provide as many details as possible about the suspected activity so that we can thoroughly investigate your report. We often request server logs documenting the traffic to your site during the time period in question so that we can compare our logs to the server logs and explain any discrepancies that may be occurring. We cannot accept third-party aggregations for this purpose because they don’t contain the level of detail needed for investigation.
When you contact us, please provide as many details as possible about the suspected activity so that we can thoroughly investigate your report. We often request server logs documenting the traffic to your site during the time period in question so that we can compare our logs to the server logs and explain any discrepancies that may be occurring. We cannot accept third-party aggregations for this purpose because they don’t contain the level of detail needed for investigation.
If you’re concerned with the amount of time visitors are spending on y...
If you’re concerned with the amount of time visitors are spending on your site, or the number of conversions you’re receiving, we recommend that you visit the Success Stories and Best Practices section of the Facebook Help Center.
Error Messages: Bugs and Known Problems
If you are getting a 'Database Down. Sorry, a temporary error has occu...
If you are getting a 'Database Down. Sorry, a temporary error has occurred. Please try again' error, please report this issue here.
If you are using Internet Explorer, please reset your internet browser...
If you are using Internet Explorer, please reset your internet browser’s security settings to default. For instructions on how to access your browser’s security settings, please click here.
If the problem persists, please make sure to add "www.facebook.com" as a Trusted Site by following the instructions on adding secure websites here.
If the problem persists, please make sure to add "www.facebook.com" as a Trusted Site by following the instructions on adding secure websites here.
Profile: Profile pictures
To upload a profile picture:
Place your mouse over the upper right ...
To upload a profile picture:
You can also set any photo in which you are tagged as your profile picture by viewing the photo and selecting "Make Profile Picture."
- Place your mouse over the upper right corner of your current profile picture or temporary image, and click on the pencil icon that appears.
- Select "Browse" to find a photo on your computer to upload.
- Select the photo to upload, check the box certifying that you have the right to distribute the picture and that it is not pornography, and click "upload picture." If the picture is an acceptable size and file type, it will display.
You can also set any photo in which you are tagged as your profile picture by viewing the photo and selecting "Make Profile Picture."
To see a history of all your old profile photos, just go to the Profil...
To see a history of all your old profile photos, just go to the Profile page and click on your current profile picture. It will bring you to an album of all your profile photos. When you are viewing your old profile pictures, you will have the option to tag them, add captions, or delete them from the album.
Any user who can see your profile can see the profile pictures you have in this album. To view someone else's old profile pictures, just click on their current profile picture while viewing their profile.
Any user who can see your profile can see the profile pictures you have in this album. To view someone else's old profile pictures, just click on their current profile picture while viewing their profile.
If you want to delete an old profile picture, first view the album by ...
If you want to delete an old profile picture, first view the album by clicking on your current profile picture. When you are viewing the album, you should see an option for Edit Photos at the top of the page. On the edit page, you are given the option to delete any of the images, as well as to tag them or add captions. Once you delete the photo, no one will be able to see it when they view your profile picture album.
Sign Up: Bugs and Known Problems
The name you enter as your electronic signature should match the name ...
The name you enter as your electronic signature should match the name on your account. If you have a business account with no name or profile, or are trying to create an account when you create your Page, please enter your legal first and last name as your electronic signature.
We are currently experiencing an issue with this feature that may result in an error when you try to create your Page. We are working to resolve this issue, reports are no longer needed.
We are currently experiencing an issue with this feature that may result in an error when you try to create your Page. We are working to resolve this issue, reports are no longer needed.
Although we're unable to reply to every bug report at this time, we ma...
Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site. If you are having problems logging into an account you have already successfully registered, click here.
Please only submit bug reports related to having problems with signing up for a new account here.
Please only submit bug reports related to having problems with signing up for a new account here.
Privacy: Blocking people
If you are having trouble finding the person you want to block, you ca...
If you are having trouble finding the person you want to block, you can also block users by email address. If the email address is associated with an account, that user will be blocked from viewing your content. If the email address is not associated with an account, then the user will be blocked if they open an account in the future. Unfortunately, for privacy reasons, we are unable to provide information about any accounts that may be associated with a blocked email address.
Please note that if you cannot block someone and would like to prevent them from viewing your profile, you can adjust your Privacy Settings accordingly. For more information on editing your Privacy Settings, click here.
Please note that if you cannot block someone and would like to prevent them from viewing your profile, you can adjust your Privacy Settings accordingly. For more information on editing your Privacy Settings, click here.
If you block a user, some content that they posted before you blocked ...
If you block a user, some content that they posted before you blocked them will remain on your profile and on other areas of the site. This content includes:
- Messages in your Inbox (You will not be able to click to view the blocked user’s profile).
- Wall posts the user had previously made on your Wall.
- Stories about the blocked user that are posted on your mutual friends’ Walls (e.g., If the blocked friend tagged one of your mutual friends in a photo).
- Photos that both the blocked user and one or more mutual friends are tagged in.
- Groups that the blocked user has created. (You can still request to join these groups. The of the blocked user will appear as a "Creator" and will show up in black, but the user will not show up in the list of officers).
- Photos previously tagged of you by the blocked user.
- Messages that the blocked user sends to a thread that you are both a part of.
- Messages that the blocked user sends to a group of which they are an admin and you are a member.
- Invitations to an event that is affiliated with a group in which the blocked user is an admin and you are a member.
- Comments made by the blocked user on a photo that was added by a mutual friend.
- Photos the blocked user adds to a group you are both in.
We want Facebook to remain an environment where people can connect and...
We want Facebook to remain an environment where people can connect and share comfortably. Cyberbullying is defined as the use of any new technology to harass or intimidate someone and is considered to be abusive behavior from minor to minor, while cyberharassment typically involves adults. There are steps you can take to prevent this kind of behavior if it occurs.
Accept Friend Requests Safely
In order to prevent harassment from strangers, be careful to accept friend requests only from people you know in real life. Also, remember to report any messages or profiles that look suspicious. Facebook is based on a real-name culture, and fake profiles are regularly disabled when they're reported to us. Please also keep in mind that only confirmed friends can post to your Wall or contact you via Facebook Chat, so if you're worried that someone will make inappropriate posts or send offensive messages, just ignore that person's friend request.
Use the "Block" Feature to Stop Abusive Behavior
A block prevents specific people from viewing your profile. When you block people, any ties you currently have with them will be broken, and these people won't be able to contact you through Facebook. If you receive inappropriate or abusive communication, you can block the person by listing his or her name in the "Block People" box at the bottom of your Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any Facebook page and selecting the "Privacy Settings" option from the drop-down menu that appears.
Report Abusive Behavior Directly to Facebook
The most efficient way to report abuse is to do it in the same place it occurs on Facebook. For example, if you receive a harassing message in your Inbox, you can report the message by clicking on the "Report" link next to the sender's name as you are reading the message. If you receive a harassing message from a person who is a Facebook friend of yours, you should remove the person as a friend and report the message. Reporting the message as harassing will automatically add this person to your Block list. You can also use the "Report/Block person" link that appears at the bottom of the abusive user's profile. If you learn that someone is continuing to make abusive comments about you even after you've blocked them, you can ask a friend to report that person on your behalf. Reports are confidential and the user being reported does not know that they have been reported. After a report is submitted, we will investigate the issue and make a determination as to whether or not the content should remain on the site based on our Terms of Use. A Facebook administrator looks into each report thoroughly in order to decide the appropriate course of action.
Restrict Privacy Settings
To restrict the amount of information that potential bullies may have access to, customize your privacy settings so that certain people can't access information like your Wall, photos, or profile. You can also change your privacy settings if you are uncomfortable being found in searches or having your profile viewed publicly. Privacy on Facebook is controlled primarily from the Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any page of Facebook and selecting the "Privacy Settings" option from the drop-down menu that appears.
Respond to Abusers in the Right Way
Cyberbullies often seek a reaction from the people they harass. When they fail to get one, they often give up gradually. Rather than responding to a bully via Inbox, a Wall post, or Facebook Chat, you can delete offensive posts from your Wall or messages from your Inbox and then use the "Block" or "Report" functions to resolve the issue safely. To delete an offensive Wall post, hover over the post in question, click the "Remove" button that appears, and select "Delete" in the dialogue box. To delete a message from Inbox, simply click the "Delete" button at the top of the message. Only confirmed friends can post to your Wall or send you a message through Chat. If you are receiving posts and Chat messages you don't like, you should consider removing the sender from your friends list.
These tips have been reviewed by stopcyberbullying.org and connectsafely.org, two independent organizations that provide tools, resources, and educational materials on internet safety including cyberbullying and cyberharassment.
ConnectSafely.org offers additional information on cyberbullying and cyberharassment at http://www.connectsafely.org/Safety-Tips/tips-to-help-stop-cyberbullying.html.
Stopcyberbullying.org offers information on preventing cyberbullying and cyberharassment at http://www.stopcyberbullying.org/prevention/index.html.
Facebook is a member of the StopCyberbullying Coalition, a movement to understand, prevent, and address cyberbullying affiliated with stopcyberbullying.org.
Accept Friend Requests Safely
In order to prevent harassment from strangers, be careful to accept friend requests only from people you know in real life. Also, remember to report any messages or profiles that look suspicious. Facebook is based on a real-name culture, and fake profiles are regularly disabled when they're reported to us. Please also keep in mind that only confirmed friends can post to your Wall or contact you via Facebook Chat, so if you're worried that someone will make inappropriate posts or send offensive messages, just ignore that person's friend request.
Use the "Block" Feature to Stop Abusive Behavior
A block prevents specific people from viewing your profile. When you block people, any ties you currently have with them will be broken, and these people won't be able to contact you through Facebook. If you receive inappropriate or abusive communication, you can block the person by listing his or her name in the "Block People" box at the bottom of your Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any Facebook page and selecting the "Privacy Settings" option from the drop-down menu that appears.
Report Abusive Behavior Directly to Facebook
The most efficient way to report abuse is to do it in the same place it occurs on Facebook. For example, if you receive a harassing message in your Inbox, you can report the message by clicking on the "Report" link next to the sender's name as you are reading the message. If you receive a harassing message from a person who is a Facebook friend of yours, you should remove the person as a friend and report the message. Reporting the message as harassing will automatically add this person to your Block list. You can also use the "Report/Block person" link that appears at the bottom of the abusive user's profile. If you learn that someone is continuing to make abusive comments about you even after you've blocked them, you can ask a friend to report that person on your behalf. Reports are confidential and the user being reported does not know that they have been reported. After a report is submitted, we will investigate the issue and make a determination as to whether or not the content should remain on the site based on our Terms of Use. A Facebook administrator looks into each report thoroughly in order to decide the appropriate course of action.
Restrict Privacy Settings
To restrict the amount of information that potential bullies may have access to, customize your privacy settings so that certain people can't access information like your Wall, photos, or profile. You can also change your privacy settings if you are uncomfortable being found in searches or having your profile viewed publicly. Privacy on Facebook is controlled primarily from the Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any page of Facebook and selecting the "Privacy Settings" option from the drop-down menu that appears.
Respond to Abusers in the Right Way
Cyberbullies often seek a reaction from the people they harass. When they fail to get one, they often give up gradually. Rather than responding to a bully via Inbox, a Wall post, or Facebook Chat, you can delete offensive posts from your Wall or messages from your Inbox and then use the "Block" or "Report" functions to resolve the issue safely. To delete an offensive Wall post, hover over the post in question, click the "Remove" button that appears, and select "Delete" in the dialogue box. To delete a message from Inbox, simply click the "Delete" button at the top of the message. Only confirmed friends can post to your Wall or send you a message through Chat. If you are receiving posts and Chat messages you don't like, you should consider removing the sender from your friends list.
These tips have been reviewed by stopcyberbullying.org and connectsafely.org, two independent organizations that provide tools, resources, and educational materials on internet safety including cyberbullying and cyberharassment.
ConnectSafely.org offers additional information on cyberbullying and cyberharassment at http://www.connectsafely.org/Safety-Tips/tips-to-help-stop-cyberbullying.html.
Stopcyberbullying.org offers information on preventing cyberbullying and cyberharassment at http://www.stopcyberbullying.org/prevention/index.html.
Facebook is a member of the StopCyberbullying Coalition, a movement to understand, prevent, and address cyberbullying affiliated with stopcyberbullying.org.
Facebook Pages: How to manage a Facebook Page
If you are an admin of a Page, you can add a Page to your "Favorite Pa...
If you are an admin of a Page, you can add a Page to your "Favorite Pages" section. To add a Page to your "Favorite Pages" section, click on "Add a Page to Fans" found in the top, right corner underneath the "Become a Fan" link. That Page will then appear in your "Favorite Pages" section. Please note that the "Add a Page to Fans" link will only be visible if you are an admin of a Page.
Facebook Pages and the natural distribution through News Feed are free...
Facebook Pages and the natural distribution through News Feed are free to Page Admins. Page Admins will have an opportunity to incrementally increase distribution as well with paid advertising. Paid promotion are the Facebook Ads created specifically to promote traffic to your Facebook Page. To learn more about Facebook Ads start creating your ads to promote your Page, please go here.
News Feed is a feature that tells Facebook users about their friends’ ...
News Feed is a feature that tells Facebook users about their friends’ recent activities on the site. The News Feed is the first thing users see on their home page when they log in to their accounts.
News Feed drives the viral spread of information on Facebook through networks of friends. It can cause a snowball effect – as something becomes more popular, more people hear about their friends doing it through News Feed, and then do it themselves. This, in turn, causes even more people to hear about it through News Feed, and so on. This can result in literally hundreds of thousands of people hearing about something in just a matter of days.
Harnessing the power of News Feed is crucial to accruing a high number of supporters and spreading your message to the most people on Facebook.
News Feed drives the viral spread of information on Facebook through networks of friends. It can cause a snowball effect – as something becomes more popular, more people hear about their friends doing it through News Feed, and then do it themselves. This, in turn, causes even more people to hear about it through News Feed, and so on. This can result in literally hundreds of thousands of people hearing about something in just a matter of days.
Harnessing the power of News Feed is crucial to accruing a high number of supporters and spreading your message to the most people on Facebook.
The "Find Us on Facebook" badge provides your business a way to promot...
The "Find Us on Facebook" badge provides your business a way to promote your Page off of our website, and help direct your customers to your presence on Facebook. This Badge can be applied in-store or on location, on the web, and in print collateral. You can learn how to create a badge for your Page from the "Promotion Guidelines" link, in the "Promote your page" section when you are editing your Page, or by clicking here.
We encourage Page Admins to find and add the applications to their Pag...
We encourage Page Admins to find and add the applications to their Page that will make their Page most useful and successful. To find new applications for your Page, please visit the Application Directory. If the application you're viewing is available to be added to your Page, you'll see the option to "Add to Page" on the right-hand side.
Certain applications may not be available for Pages. If you have any questions about this, you'll need to contact the developer of the application directly.
Certain applications may not be available for Pages. If you have any questions about this, you'll need to contact the developer of the application directly.
It is easy to remove any application you no longer want to appear on y...
It is easy to remove any application you no longer want to appear on your Facebook Page. You can either click on the "X" in the top-right corner of the application’s box in your Facebook Page. Or, on the "Edit Page" for your Facebook Page, you can click the "X" in the upper right corner of an application in the Applications section of that page.
If you want to re-add an application that you removed, go to the Appli...
If you want to re-add an application that you removed, go to the Application Directory and search for the name of the application. Click through to the application page, and select "Add to Page" in the upper right part of that page and then select the Page you’d like to add the application to from the drop down menu next to "Add this application to."
Third party developers will also build an array of applications as the...
Third party developers will also build an array of applications as they compete for Pages to install them. We expect that these tools will range from playing media to merchandising to ticketing. It is up to the developers who create the applications whether they create an application that can only be added only to personal accounts, or only added to Pages, or that can be added to both.
If you cannot find an application to do something that you want to appear on your Facebook Page, or if you have unique functionality that you’d like to add to your Facebook Page, then you should consider building your own application. You can build applications that work just on your Facebook Page, or which works on your Page and can be added by regular users to their own profiles.
While building applications is relatively simple, it does require an engineer to help you develop, deploy and maintain the application. For some tips on how to get started building applications, see Building Applications on the Facebook Platform.
If you cannot find an application to do something that you want to appear on your Facebook Page, or if you have unique functionality that you’d like to add to your Facebook Page, then you should consider building your own application. You can build applications that work just on your Facebook Page, or which works on your Page and can be added by regular users to their own profiles.
While building applications is relatively simple, it does require an engineer to help you develop, deploy and maintain the application. For some tips on how to get started building applications, see Building Applications on the Facebook Platform.
The Visa Business Network was created to help small businesses easily ...
The Visa Business Network was created to help small businesses easily share information. Speaking with other individuals working towards similar goals is one of the best ways to learn how to run a successful business. A community of support and insider information will be the additional boost your company needs to help it reach and exceed your expectations.
To add the application, please click here.
To add the application, please click here.
In order to move an application from your Boxes tab to your wall tab, ...
In order to move an application from your Boxes tab to your wall tab, simply click the pencil icon that appears at the top right corner of the application box. Then, select move to Wall tab. Please note that not all applications can be moved to the Wall tab.
To change the tab which shows by default on your Page, simply click th...
To change the tab which shows by default on your Page, simply click the "Settings" button which appears below the blue Share button on your Wall tab. Then, adjust your settings appropriately.
Profile: Profile and Contact Information Privacy
Facebook currently does not provide an application that allows users t...
Facebook currently does not provide an application that allows users to track profile views or statistics on the views of any specific user content. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind for these applications:
Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.
In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.
Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.
In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.
Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
Your privacy settings allow you to determine how much of your profile ...
Your privacy settings allow you to determine how much of your profile other users are permitted to view.
To see how your profile currently appears to one of your friends, you can use the "View As" mode. To do so:
If you do not see this information, then you are not viewing your profile as your friend, but rather as you see it while logged in to your own account.
To see how your profile currently appears to one of your friends, you can use the "View As" mode. To do so:
- Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
- Select the Profile section.
- At the top of this page, you’ll see the prompt "See how a friend sees your profile." Enter the name of any of your friends in the search field next to the prompt.
If you do not see this information, then you are not viewing your profile as your friend, but rather as you see it while logged in to your own account.
Keep in mind that only the presentation of the information is changing...
Keep in mind that only the presentation of the information is changing — no additional information about you or other people is shared outside of what was already available in current search listings.
You can customize who can find you in search from the Search section of the Privacy Settings page. You will always have the option not to appear in search listings at all.
Anyone who is able to find you in search will always be able to click on your search listing in order to view your name and networks. You can further control the information that these users see by changing the options underneath the title "Search Result Content." There are five listed options: see your picture, send you a message, view your friend list, add you as a friend, and view the Pages you are a fan of. Un-checking any of these boxes will prevent the user from being able to perform the action.
Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile using search.
You can customize who can find you in search from the Search section of the Privacy Settings page. You will always have the option not to appear in search listings at all.
Anyone who is able to find you in search will always be able to click on your search listing in order to view your name and networks. You can further control the information that these users see by changing the options underneath the title "Search Result Content." There are five listed options: see your picture, send you a message, view your friend list, add you as a friend, and view the Pages you are a fan of. Un-checking any of these boxes will prevent the user from being able to perform the action.
Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile using search.
If I restrict the visibility of my email address, will users still be able to search for me with it?
While you can restrict the visibility of an email address on your prof...
While you can restrict the visibility of an email address on your profile, there is no way to prevent individuals from locating you on the site via an email address attached to your account. However, you can adjust your email address preference from the Account Settings page, if you would prefer to operate your account under a different email address (one which you would not mind be located through on the site).
Links
There are four main ways to link external content to your profile:
Cl...
There are four main ways to link external content to your profile:
- Click "Share Link" in the Publisher, which is located on your home page and on your profile. Enter a URL from an external site into the bar, and select the "Preview" link. Make changes if necessary and click "Post."
- Go to the Links page, enter a URL from an external site into the box in the right sidebar, and click "Post." Make changes if necessary, and select "Post."
- Find "Share on Facebook" links on partner websites. Clicking on those links will generate a Share Box in a pop up window, where you can select "Post to Profile" and click "Post."
- Go to the Links page and drag the "Share on Facebook" bookmarlet to your browser’s bookmarks bar. Whenever you are on a site and find something you'd like to share, click on the bookmarklet, select "Post to Profile, and click "Post."
To post content from Facebook on your profile, follow the steps below:...
To post content from Facebook on your profile, follow the steps below:
- Click the "Share" link beneath any item.
- Select the Post to Profile tab.
- Click the "Post" button.
To delete a link, follow the steps below:
Go to the Links page.
Cli...
To delete a link, follow the steps below:
- Go to the Links page.
- Click "My Links."
- Click the "X" in the top right corner of any item.
- Select "Delete Item ."
Group admins can select whether links can be posted to a group.
If ...
Group admins can select whether links can be posted to a group.
If you are allowed to post links, follow the directions below:
If you are allowed to post links, follow the directions below:
- Go to a group.
- Copy and paste the web address (URL) in the Links section of the group’s page.
- Click "Post."
Event admins can select whether links can be posted to an event.
If...
Event admins can select whether links can be posted to an event.
If you are allowed to post links, follow the directions below:
If you are allowed to post links, follow the directions below:
- Go to an event.
- Copy and paste the web address (URL) in the Links section of the event’s page.
- Click "Post."
The ability to create an album of links that you’ve shared is not curr...
The ability to create an album of links that you’ve shared is not currently available.
Subscriptions
If you would like to create an RSS Feed for your Facebook Notification...
If you would like to create an RSS Feed for your Facebook Notifications you can do so by going to your Inbox and selecting the Notifications tab. On the following page will be the option to "Subscribe to Notifications" on the right. After clicking "Your Notifications", Facebook will generate an RSS Feed that you can save to your bookmarks folder and view in your browser. You will now have an auto-updating RSS Feed that alerts you of important things on Facebook involving your account (i.e. Wall posts, photo tags etc).
Go to the Links page by selecting "Links" from your Applications menu....
Go to the Links page by selecting "Links" from your Applications menu. While there, click "My Friends' Links" under "Subscribe to Links." You will then be able to obtain a RSS feed for all of your friends' links that you can save to your bookmark folder.
When you are viewing a specific friend's Links page, you can click the...
When you are viewing a specific friend's Links page, you can click the button on the right that says "Friend's Links" under "Subscribe to these Posts". You will then be able to obtain a RSS feed for all of the specific friend's links that you can save to your bookmark folder.
The Atom feed or RSS feed of your friends' notes, statuses, or links o...
The Atom feed or RSS feed of your friends' notes, statuses, or links or an individual user's notes, statuses, or links contains that content only, whereas News Feed contains stories about photo postings, relationship changes, etc. Also, your News Feed won't show a story every time one of your friends posts a note to Facebook; your News Feed only contains the stories we think you'll be the most interested in. The RSS or Atom feeds of a user's notes or your friends' notes, for example will contain every note posted. And finally, even though most web browsers display Atom or RSS feeds readably, you'll typically want to use a news aggregator to keep track of them.
Usernames: General Information
You can change your username from the Settings tab of the Account Sett...
You can change your username from the Settings tab of the Account Settings page. Scroll down to "Username" and click "change." Then follow the on-screen directions. Keep in mind you will only be able to change your username once.
Once you have claimed a username by clicking the "Confirm" button afte...
Once you have claimed a username by clicking the "Confirm" button after checking for a username's availability, it is not possible to transfer your username to a different account on Facebook. Additionally, when an account is removed from the site, its username will not be made available. Facebook does this for security reasons.
You should make sure it is something you like and that it’s appropriate for friends, family, co-workers, and anyone else who might use it to find you.
You should make sure it is something you like and that it’s appropriate for friends, family, co-workers, and anyone else who might use it to find you.
No. Your username will adhere to the privacy settings you created for...
No. Your username will adhere to the privacy settings you created for your profile.
After 11:59 p.m. (EDT) on Sunday, June 28, 2009. Users will be require...
After 11:59 p.m. (EDT) on Sunday, June 28, 2009. Users will be required to have a verified Facebook account, which may require mobile phone authentication.
At this time, usernames are not accessible through the Platform API.
At this time, usernames are not accessible through the Platform API.
Facebook encourages all users to utilize the "Report" links when they ...
Facebook encourages all users to utilize the "Report" links when they find abusive content. You can report an abusive username by selecting the "Report this Person" link located on the bottom left side of that person's profile. This takes you to a form where you can specify the type of abuse and make a detailed report. Facebook investigates these reports and makes a determination as to whether or not the content should remain on the site. All abuse reports on Facebook are confidential.
If your account was compromised and a username was selected without yo...
If your account was compromised and a username was selected without your consent, please report the issue here.
Please make sure that the email associated with your account is secure. If you're having trouble logging in with your normal email and password, try resetting your password using the link on the login page. An email will be sent to you with steps for completing the process. If the email on your account has been changed, or if you are unable to access your profile, please send include information about the account in your report so we can look into it further and hopefully restore access.
Please make sure that the email associated with your account is secure. If you're having trouble logging in with your normal email and password, try resetting your password using the link on the login page. An email will be sent to you with steps for completing the process. If the email on your account has been changed, or if you are unable to access your profile, please send include information about the account in your report so we can look into it further and hopefully restore access.
Mobile: Facebook Mobile Web (m.facebook.com)
Facebook Mobile requires a phone with an internet browser. On most pho...
Facebook Mobile requires a phone with an internet browser. On most phones, you can access the internet browser from your phone's menu, and open the URL (web address) m.facebook.com. To save time, be sure to add Facebook to your phone’s bookmarks.
In order to learn more about how to upload photos on your phone, pleas...
In order to learn more about how to upload photos on your phone, please visit the following link:
http://www.facebook.com/mobile/?ref=pf
http://www.facebook.com/mobile/?ref=pf
This is likely a cache or cookies problem. To fix it, please follow th...
This is likely a cache or cookies problem. To fix it, please follow the instructions below carefully:
- Please clear your mobile device’s cache and cookies (even if you have already done this). You can usually do this from an option menu when your mobile browser is open. Please consult your phone's user guide to determine how to do this on your particular device.
- Enter m.facebook.com as a new URL, rather than using a bookmark or a link. Log out of Facebook if you have the option.
- Enter your normal login details to log in. Please note that passwords are case sensitive.
This is likely a cache or cookies problem. To fix it, please follow th...
This is likely a cache or cookies problem. To fix it, please follow the instructions below carefully:
- Please clear your mobile device’s cache and cookies (even if you have already done this). You can usually do this from an option menu when your mobile browser is open. Please consult your phone's user guide to determine how to do this on your particular device.
- Enter m.facebook.com as a new URL, rather than using a bookmark or a link. Log out of Facebook if you have the option.
- Enter your normal login details to log in. Please note that passwords are case sensitive.
Emails from Facebook
Facebook may use the email addresses you upload through the Friend Fin...
Facebook may use the email addresses you upload through the Friend Finder to help you connect with friends, including sending some of your contacts emails about your recent Facebook activity. If you don't want us to store this information, visit this page
To control what email notifications Facebook sends to you, simply go t...
To control what email notifications Facebook sends to you, simply go to the Notifications tab of the Account Settings page.
If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.
If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.
You may receive an email from Facebook asking you to confirm your emai...
You may receive an email from Facebook asking you to confirm your email address. You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.
If you do not have an account on Facebook and received a confirmation email in error, you can deactivate the account in question by clicking the link at the bottom of the email.
If you do not have an account on Facebook and received a confirmation email in error, you can deactivate the account in question by clicking the link at the bottom of the email.
Report this issue here.
Report this issue here.
To control what email notifications Facebook sends to you, simply go t...
To control what email notifications Facebook sends to you, simply go to the "Notifications" tab of the Account page.
If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.
If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.
You can view your current email address and add or delete addresses fr...
You can view your current email address and add or delete addresses from the Settings tab of the Account Settings page. Your Facebook email notifications will only be sent to the address you designate as your "Contact Email," so be sure this information is accurate.
To change your contact email, just click the "change" link next to Email. Select any other email address you have listed on your account and click the "Change Contact Email" button to finish.
If you would like to add another email address to your account, just enter that new address in the open field next to "New Email." Once you confirm the address, you can go back and set it as your contact email.
To change your contact email, just click the "change" link next to Email. Select any other email address you have listed on your account and click the "Change Contact Email" button to finish.
If you would like to add another email address to your account, just enter that new address in the open field next to "New Email." Once you confirm the address, you can go back and set it as your contact email.
Profile: Account Settings
To set your language, go to the bottom of the page you are on and clic...
To set your language, go to the bottom of the page you are on and click the current language in the left corner. You may then select your language from the menu that appears.
You can also update your language by going to the Account page, and then the "Language" tab there.
You can also update your language by going to the Account page, and then the "Language" tab there.
You can submit a name change request through the "Name" section of you...
You can submit a name change request through the "Name" section of your Account Settings page. Please note that Facebook reviews each name change request that is submitted. Due to the volume of requests we receive, your request may not be processed immediately.
Please note that Facebook account names must adhere to the following authenticity standards:
Facebook reviews every name change request before it is approved. If your name change request is rejected, it could be because our systems have mistakenly prevented the change. If your real, full first and last name has been rejected, you can submit your request for further review by clicking here.
Please note that Facebook account names must adhere to the following authenticity standards:
- Your full first and last name must be listed. Nicknames can be listed if they are a variation of your first or last name, but only in the format "First Name ‘Nickname’ Lastname."
- Accounts are for personal use only. To represent a celebrity, business or brand, please create a Facebook Page. Pages are for representing a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. For more information about Facebook Pages, please click here.
- Professional and religious titles are not allowed in account names.
- You can list your maiden name as your alternate name on the Account Settings page. Please note that account names that include "was," "nee" and "formerly" are not allowed.
- Accounts can represent one person only. Accounts representing groups, families or couples are not allowed.
Facebook reviews every name change request before it is approved. If your name change request is rejected, it could be because our systems have mistakenly prevented the change. If your real, full first and last name has been rejected, you can submit your request for further review by clicking here.
To help people who know you by another name find you in Search, Facebo...
To help people who know you by another name find you in Search, Facebook allows you to display the name entered in your "Full Alternate Name" field on your profile.
To display your alternate name on your profile, follow the steps below:
To display your alternate name on your profile, follow the steps below:
- Select "Account Settings" from the Settings drop-down menu.
- Click on "change" in the "Name" section.
- Under the "Full Alternate Name" field, check the box that allows you to "Also display on my profile and in search results."
- Click the "Change Alternate Name" button.
If you have checked the box to display your alternate name on your pro...
If you have checked the box to display your alternate name on your profile, it will appear in parentheses next to your Full Name at the top of your profile. It will also be displayed in search results and in any friend requests you send.
To edit your graduation year, simply go to the "Networks" tab of the A...
To edit your graduation year, simply go to the "Networks" tab of the Account page. If you click on the "Edit Info" link to the right of your school, you will be given the option to edit your Class Year.
To change your school status, simply go to the "Networks" tab of the A...
To change your school status, simply go to the "Networks" tab of the Account page. If you click on the "Edit Info" link to the right of your school, you will be given the option to edit your School Status.
Facebook does not allow you to merge accounts. You need to copy your p...
Facebook does not allow you to merge accounts. You need to copy your profile content (e.g. photos, notes, etc.) and add it manually to your more active account. Unfortunately, there will be some things you cannot transfer such as Friends and Wall posts. Once you have moved all information onto a single account, please deactivate your old account from the 'Settings' tab of the Account page. Afterward you can add email addresses and networks to your new account from the Account page. Please note that maintaining multiple accounts is a violation of Facebook's Terms of Use.
Ads: Your Ads Manager
When you visit the Ads Manager you'll automatically default to the "Al...
When you visit the Ads Manager you'll automatically default to the "All Campaigns" view. You can search for a specific ad or campaign by name in the search box or navigate to it through the appropriate campaign page.
You'll know you're on the correct page by its identification in the upper left corner. You will see "Campaign:" or "Ad:" and then the name of your campaign or ad.
You'll know you're on the correct page by its identification in the upper left corner. You will see "Campaign:" or "Ad:" and then the name of your campaign or ad.
To make changes to your campaign's daily budget from the "All Campaign...
To make changes to your campaign's daily budget from the "All Campaigns" view, click on the budget amount for the campaign you'd like to change. A pop-up box will appear that allows you to modify your daily budget. When you've made your desired changes, click "Save".

Alternatively, you can click the checkbox to the left of any campaign you’d like to edit. Above the list of campaigns, you’ll see a button with the option to "Edit # Rows". Click this and you’ll be able to change the name, status or budget of any checked campaign. When you’re finished, click "Save".

From the individual campaign view, you can make changes to the campaign’s budget by clicking "edit" next to the "Daily Budget" listed at the top of the campaign details.

Please be aware that all changes made to a campaign will affect all the individual ads within that campaign. However, you can also make changes to your ads one at a time. To do this, click on the title of the campaign you’d like to manage. On the resulting page, you’ll be able to make changes to individual ads.
Changes should be effective within a few minutes. Any ad charges you've already accrued that day will be included in your new budget so as not to overcharge your account.

Alternatively, you can click the checkbox to the left of any campaign you’d like to edit. Above the list of campaigns, you’ll see a button with the option to "Edit # Rows". Click this and you’ll be able to change the name, status or budget of any checked campaign. When you’re finished, click "Save".

From the individual campaign view, you can make changes to the campaign’s budget by clicking "edit" next to the "Daily Budget" listed at the top of the campaign details.

Please be aware that all changes made to a campaign will affect all the individual ads within that campaign. However, you can also make changes to your ads one at a time. To do this, click on the title of the campaign you’d like to manage. On the resulting page, you’ll be able to make changes to individual ads.
Changes should be effective within a few minutes. Any ad charges you've already accrued that day will be included in your new budget so as not to overcharge your account.
To delete a campaign from the All Campaigns page, simply click on the ...
To delete a campaign from the All Campaigns page, simply click on the status of the campaign you'd like to delete and choose "Delete" from the drop down menu. When you're finished, click "Save".
If you would like to delete multiple campaigns you may do so from the All Campaigns page. Choose the campaigns you'd like to edit by clicking on the radio buttons to the left of each campaign. Above the list of campaigns, you'll see a button with the option to "Edit # Rows". Click this button and you'll see that you can now make changes to multiple campaigns at the same time. Then click on the status of the first campaign and select "Delete" from the drop down menu. Hover your mouse to the right of the field. You'll see a blue button with up and down arrows. Click on the down arrow to fill in the creative rows you've chosen. When you're finished, click "Save".
If you would like to delete multiple campaigns you may do so from the All Campaigns page. Choose the campaigns you'd like to edit by clicking on the radio buttons to the left of each campaign. Above the list of campaigns, you'll see a button with the option to "Edit # Rows". Click this button and you'll see that you can now make changes to multiple campaigns at the same time. Then click on the status of the first campaign and select "Delete" from the drop down menu. Hover your mouse to the right of the field. You'll see a blue button with up and down arrows. Click on the down arrow to fill in the creative rows you've chosen. When you're finished, click "Save".
There is a link under the list of campaigns on the left called "View a...
There is a link under the list of campaigns on the left called "View all ads" which will show you all your running, completed and paused ads. If you would like to view your deleted ads, click on the link at the bottom of the page in the left corner called "Show Deleted Campaigns and Ads".
To make changes to an ad's maximum CPC or CPM bid from the campaign vi...
To make changes to an ad's maximum CPC or CPM bid from the campaign view, click on the bid amount for the ad you'd like to change. A pop-up box will appear that allows you to modify your bid. When you've made your desired changes, click "Save".

From the individual ad view, you can make changes to the bid by clicking "edit" next to the bid listed at the top of the page in the ad information box.


From the individual ad view, you can make changes to the bid by clicking "edit" next to the bid listed at the top of the page in the ad information box.

You can stop or restart your ads by editing the "Status" at the top of...
You can stop or restart your ads by editing the "Status" at the top of the ad's page, or clicking on an ad's status when viewing in the Ads Manager's campaign view. "Deleted" ads can never be restarted, while "paused" ads can, so pause your ads if you may want to run them again. To restart paused ads, simply change their status back to "Active".
If your entire campaign is currently paused, you won't be able to restart individual ads. First unpause your campaign in order to run these ads again.
When you run your ad you will only be charged for the number of clicks you receive (CPC) or the number of impressions of your ad that are displayed (CPM). Paused or deleted ads will not accrue new charges.
If your entire campaign is currently paused, you won't be able to restart individual ads. First unpause your campaign in order to run these ads again.
When you run your ad you will only be charged for the number of clicks you receive (CPC) or the number of impressions of your ad that are displayed (CPM). Paused or deleted ads will not accrue new charges.
When you choose to edit an ad, you'll be taken to the ad creation page...
When you choose to edit an ad, you'll be taken to the ad creation page with the ad creative, targeting, scheduling and payments fields pre-populated with your existing ad settings. The changes you make will replace your existing ad. Once you submit your changes, your ad will stop running until the new version has been approved by the Facebook Ads Team.
Ad edits cannot be undone. If you'd like to change your ad back to a previous version, you'll need to edit it again and make the desired changes.
Ad edits cannot be undone. If you'd like to change your ad back to a previous version, you'll need to edit it again and make the desired changes.
Groups: Creating and running a group
You can control the membership of a group you admin by following the "...
You can control the membership of a group you admin by following the "Edit Members" link on the group’s page. Note that you will not be able to remove the group creator even if you are an admin. If you do not see the option to remove a specific member of your group or to set the member as an admin, please submit a report to Facebook here.
In order to invite the members of this group to an event the group is ...
In order to invite the members of this group to an event the group is hosting, go to the event's page and click "Invite People to Come." Check the box at the bottom of the Invite Guests tab to invite members of the host group before clicking "Send Invitations." Note that the group must already be set as the host of the event.
For larger groups, invitations to related events may be delayed. Group members should receive these invitations within a few hours. Guests will not display on the event until these invitations are received. Please note that you will not be able to invite the members of a host group to an event if the group has over 5,000 members.
For larger groups, invitations to related events may be delayed. Group members should receive these invitations within a few hours. Guests will not display on the event until these invitations are received. Please note that you will not be able to invite the members of a host group to an event if the group has over 5,000 members.
As a group officer, your name and title will appear on the group's pag...
As a group officer, your name and title will appear on the group's page. Officers have no additional privileges beyond regular members. Only group admins can edit group information, add and remove members, and appoint other admins and officers.
To become an admin, you will need to request this status from a current admin. You can also assume this role if you are a member of a group for which there is no current admin.
To become an admin, you will need to request this status from a current admin. You can also assume this role if you are a member of a group for which there is no current admin.
In a group with more than one administrator, these requests to join ma...
In a group with more than one administrator, these requests to join may be confirmed or ignored by any admin. Also, keep in mind that users may cancel their requests to join a group at any time. If a request has been canceled or handled by another admin, the link in the email may take you to your home page or to your other new requests.
A group administrator, or admin, controls the membership and content o...
A group administrator, or admin, controls the membership and content of a group. Admins can send messages to the group, appoint other admins and edit group info and settings. They can also remove current members and other admins.
After creating a group, you will automatically be listed as both an admin and the group's creator. Any admin can add additional admins to a group by using the "Make Admin" button next to each member's name in the member list or on the Edit Members tab.
After creating a group, you will automatically be listed as both an admin and the group's creator. Any admin can add additional admins to a group by using the "Make Admin" button next to each member's name in the member list or on the Edit Members tab.
To message all members of a group as the group’s admin, go to the grou...
To message all members of a group as the group’s admin, go to the group profile and follow the "Message All Members" link underneath the group photo. Please note that this option is only available for groups with 5,000 people or fewer.
If you have fewer than 5,000 in your group but are seeing an error screen when trying to send a message to all members, please submit a report to Facebook here.
If you have fewer than 5,000 in your group but are seeing an error screen when trying to send a message to all members, please submit a report to Facebook here.
The option to message all members will not appear on a group after it ...
The option to message all members will not appear on a group after it has passed 5,000 members. This measure is in place both for technical reasons and to prevent spam. We understand that this limitation may pose an inconvenience and will keep this in mind as we continue to improve the feature.
Any admin can add officers to a group by going to the Edit Group page ...
Any admin can add officers to a group by going to the Edit Group page and selecting the Officers tab. After clicking "make officer" next to a group member's name, the option to enter a specific position title will appear. Officers have no additional privileges beyond regular members. They are unable to send messages to all members or remove members. Officers' names and positions are displayed on the group's page.
To message all members of a group as the group’s administrator, go to ...
To message all members of a group as the group’s administrator, go to the group’s page and click "Message All Members" beneath the group photo. Please note that this option is only available for groups with 5,000 or fewer members.
When viewing the profile of a group that you administer, you should se...
When viewing the profile of a group that you administer, you should see a link to "Create Related Event" below the group picture. This will lead you to the event creation page and will also set your group as the host of the event. Check the box at the bottom of the Invite Guests tab to invite members of the host group before clicking "Send Invitations." Please note that this option is not available for groups that have over 5,000 members.
Unfortunately, you cannot edit the network of a group once it has been...
Unfortunately, you cannot edit the network of a group once it has been created. In order for your network-specific group to be a global group, you must create the group again.
You can invite people who do not have Facebook accounts to join your g...
You can invite people who do not have Facebook accounts to join your group if the group is set as global, but they will not be able to join until they register for Facebook.
Click the "Invite" tab on the "Edit Group" page and list your friends’ email addresses in the box labeled "Invite People via Email." Next, click "Send Invitations" to send email invitations to these people.
In order to join the group, they will need to register for Facebook. Instructions for joining Facebook will be included in the email they receive.
Click the "Invite" tab on the "Edit Group" page and list your friends’ email addresses in the box labeled "Invite People via Email." Next, click "Send Invitations" to send email invitations to these people.
In order to join the group, they will need to register for Facebook. Instructions for joining Facebook will be included in the email they receive.
Our system automatically deletes groups once they're empty (no members...
Our system automatically deletes groups once they're empty (no members). If you created the group, you can delete the group by removing all members and then yourself. Note that if you were not the first admin and creator of this group, you will not be able to delete the group unless the group creator has left it voluntarily.
Our system automatically deletes groups once they're empty (no members...
Our system automatically deletes groups once they're empty (no members). If you have already left the group, you may contact another admin to request that they remove the members. Please note that if there are no current admins, all group members will have the option of taking the admin role. If the group is an open group and has no admins, you may rejoin the group from the group’s page and make yourself an admin again.
Facebook Ads for Pages and Events
You can choose to include a "Become a Fan" link when you create a Face...
You can choose to include a "Become a Fan" link when you create a Facebook Ad for a Page. This will allow users to connect with your Page directly from the ad, without interrupting their Facebook experience. They'll still be able to click on your ad and view the Page directly as well. To set up ads with a "Become a fan" link, click "Promote Page with an Ad" when viewing any Page you manage, and this option will be automatically added to the ad creative. Alternatively, you can create ads with this fan link when you choose to advertise your Page through the normal ad creation page.
If you'd like to advertise an Event you've created on Facebook, you can now also choose to let users RSVP directly from the ad. To do so, simply choose to advertise your Event from the Event page itself, or from the ad creation page as above.
If you'd like to advertise an Event you've created on Facebook, you can now also choose to let users RSVP directly from the ad. To do so, simply choose to advertise your Event from the Event page itself, or from the ad creation page as above.
You can choose to include an RSVP link when you create a Facebook Ad f...
You can choose to include an RSVP link when you create a Facebook Ad for an Event. This will allow users to connect with your Event directly from the ad, without interrupting their Facebook experience. They'll still be able to click on your ad and view the Event directly as well. To set up Event ads with an RSVP link, click "Promote Event with an Ad" when viewing any Event you manage, and this option will be automatically added to the ad creative. Alternatively, you can create ads with this link when you choose to advertise your Event through the normal ad creation page.
If you'd like to advertise a Page you manage on Facebook, you can now also choose to let users "Become a fan" directly from the ad. To do so, simply choose to advertise your Page from the Page itself, or from the ad creation page as above.
If you'd like to advertise a Page you manage on Facebook, you can now also choose to let users "Become a fan" directly from the ad. To do so, simply choose to advertise your Page from the Page itself, or from the ad creation page as above.
Yes. Click on the "I want to advertise a web page." link and you’ll be...
Yes. Click on the "I want to advertise a web page." link and you’ll be able to create your own ad: title, body, image and URL which points to your Event but does not include the "RSVP to this Event" link.
General Application Support: Application Emails, Notifications, and Feed Stories
To stop an application from sending you messages, you will need to rem...
To stop an application from sending you messages, you will need to remove the application from the application's About page. If your friends are sending you messages through applications you haven’t added, you will need to either contact your friends to resolve the issue or block the application from its About page. You can also choose not to receive future invitations for specific applications from the Notifications page.
Facebook Pages: Creating, administering and editing your Page
If you are the official representative of an organization, business, c...
If you are the official representative of an organization, business, celebrity, or band, you can create a Page here to represent your organization on Facebook.
In order to upload music to your Page, we need you to submit a valid f...
In order to upload music to your Page, we need you to submit a valid form of identification that identifies you, the admin of the Page. By submitting a valid form of identification you are confirming that you either own the copyright to the content you will be uploading or that you are authorized by the copyright owner to upload that copyrighted content to your Page.
Please note that you can black out any sensitive information on your identification if you wish, other than your name and picture. We currently only accept photo passports, school IDs, and drivers licenses. If you do not wish to upload a form of identification, you will not be able to upload music.
Please note that you can black out any sensitive information on your identification if you wish, other than your name and picture. We currently only accept photo passports, school IDs, and drivers licenses. If you do not wish to upload a form of identification, you will not be able to upload music.
To confirm that a user is authorized to create a Page, we require an e...
To confirm that a user is authorized to create a Page, we require an electronic signature. The name you enter as your electronic signature should match the name on your Facebook profile. If you do not currently have a Facebook profile, please enter your real first and last name.
It’s not currently possible to edit the name of a Page. If you would ...
It’s not currently possible to edit the name of a Page. If you would like to change your Page name, you will need to delete your Page and recreate it. The Facebook team isn't able to change Page names for you.
To delete your Page, please click on "Edit Page" and then on "Delete P...
To delete your Page, please click on "Edit Page" and then on "Delete Page" at the top of the page.
To appoint other users as Page Admins, please select the ‘Edit Admins’...
To appoint other users as Page Admins, please select the ‘Edit Admins’ option when you are viewing the Page you currently administer. Simply choose the names of any users on your friends list that you would like to add as Admins. These users will then be able to help you manage the Page. Every Admin can manage the Page from their own Facebook account using the ‘Page Manager’ application. If the individual you wish to invite to admin your Page is not presently a member of Facebook, simply type their email address in the "Reqest Admins via Email". They can then register for the site and will be able to accept the admin request as soon as they join Facebook.
Page Admins can choose whether they wish to send an update to their en...
Page Admins can choose whether they wish to send an update to their entire fan base or to target their update to fans in a specific demographic. The "Target this update" option will allow Page Admins to target their update by location, sex, and age. Only fans in the target group selected will receive the update from the Page.
Facebook Pages do not currently have an Inbox, and can't be used to co...
Facebook Pages do not currently have an Inbox, and can't be used to contact individual fans directly. We may add this feature in the future but don't have a date for when this might happen. At this time, if you choose to send a personal message to a user, it will appear to come from you and not from the Page. Similarly, users aren't able to contact Page admins through the Page.
Mousing-over the ‘people’ icon, which will appear at the bottom of any...
Mousing-over the ‘people’ icon, which will appear at the bottom of any post published with custom settings, will display which fans a post was published to.
At this time, it is not possible to message all the fans attending an ...
At this time, it is not possible to message all the fans attending an event you have created on your Page. You will need to use the Page’s "Updates" feature in order to send out a message to your fans.
The information fields that are available for you to write in are dete...
The information fields that are available for you to write in are determined by the Page category that you selected when you first set up the Page. You aren't able to change the category of your Page after you've created it, so if you would like different fields, you'll need to delete your Page and create a new one.
Business accounts are designed for individuals who only want to use th...
Business accounts are designed for individuals who only want to use the site to administer Pages and their ad campaigns. For this reason, business accounts do not have the same functionality as personal accounts. Business accounts have limited access to information on the site. An individual with a business account can view all the Pages and Social Ads that they have created, however they will not be able to view the profiles of users on the site or other content on the site that does not live on the Pages they administer. In addition, business accounts cannot be found in search and cannot send or receive friend requests.
If you click on the "Create Your Profile" button, you will be asked to...
If you click on the "Create Your Profile" button, you will be asked to provide additional information to allow you to transform your business account into a personal account. You will be required to enter your full name, a security question, and an answer to your security question. Once this final registration step is completed, these changes cannot be reverted. You will then permanently have a personal account on the site.
If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
No, once you provide the final registration information for creating a...
No, once you provide the final registration information for creating a user profile, you cannot revert back to your business account.
If you convert your business account into a user profile, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
If you convert your business account into a user profile, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
Ads: Report an Ad
If you'd like to report an ad that you've seen on Facebook, please fil...
If you'd like to report an ad that you've seen on Facebook, please fill out this form. Please include as much detail as possible to help us track down the ad.
Please note that we aren't able to reply to any other inquiries made through that form. Additionally, we aren't able to respond directly to all reports, but know that a specialist will investigate your concerns and remove anything that violates our Advertising Guidelines or Terms of Use.
Please note that we aren't able to reply to any other inquiries made through that form. Additionally, we aren't able to respond directly to all reports, but know that a specialist will investigate your concerns and remove anything that violates our Advertising Guidelines or Terms of Use.
It's not possible to block Facebook ads from showing on pages within y...
It's not possible to block Facebook ads from showing on pages within your account.
Friends: Suggestions
Please report this information here so that we can memorialize this pe...
Please report this information here so that we can memorialize this person’s account. Memorializing the account removes certain more sensitive information like status updates and restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone. We do honor requests from close family members to close the account completely.
General Application Support: Application Safety and Security
Because this application was not built by Facebook and is operated by ...
Because this application was not built by Facebook and is operated by an outside developer with its own technical resources, you will need to contact the developer who created the application. You can report this to the developer by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.
Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all outside developers are following our Terms of Service. If you find that the developer is unresponsive to your inquiry, please report the application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.
To prevent further harassment, we also recommend that you block both the application as well as the user. Blocking an application will prevent you from receiving invites to add it and will disable the application from using your information. This means your friends will no longer be able to communicate with you using this application. It will also prevent the application from publishing stories in your News Feed.
To block an application, go to the Application Directory and find the application you wish to block. Once found, click on the picture for the application to see its About page. On the About page you will have the option to "Block this Application" on the right side of the screen.
To block a user, go to the Privacy Settings page and enter the name of the person you want to block in the "Block People" search field at the bottom of the page. Blocking allows you to prevent all interactions with someone on Facebook. They won't be able to find you in searches, view your profile, or contact you, and will not be notified that you blocked them.
Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all outside developers are following our Terms of Service. If you find that the developer is unresponsive to your inquiry, please report the application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.
To prevent further harassment, we also recommend that you block both the application as well as the user. Blocking an application will prevent you from receiving invites to add it and will disable the application from using your information. This means your friends will no longer be able to communicate with you using this application. It will also prevent the application from publishing stories in your News Feed.
To block an application, go to the Application Directory and find the application you wish to block. Once found, click on the picture for the application to see its About page. On the About page you will have the option to "Block this Application" on the right side of the screen.
To block a user, go to the Privacy Settings page and enter the name of the person you want to block in the "Block People" search field at the bottom of the page. Blocking allows you to prevent all interactions with someone on Facebook. They won't be able to find you in searches, view your profile, or contact you, and will not be notified that you blocked them.
If you block someone on Facebook, you will still be able to see conten...
If you block someone on Facebook, you will still be able to see content that person has created within the application, but you should not be able to interact with that person and they should not be able to interact with you via the application.
Keep in mind that this application was not built by Facebook and is operated by an external developer with its own technical resources. If you are still able to interact with someone you blocked on Facebook within an external application, you will need to contact the developer who created the application. You can report this issue to the developer by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.
Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all external developers are following our Statement of Rights and Responsibilities. If you find that the developer is unresponsive to your inquiry, please report the application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.
Keep in mind that this application was not built by Facebook and is operated by an external developer with its own technical resources. If you are still able to interact with someone you blocked on Facebook within an external application, you will need to contact the developer who created the application. You can report this issue to the developer by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.
Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all external developers are following our Statement of Rights and Responsibilities. If you find that the developer is unresponsive to your inquiry, please report the application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.
You can report an application for abuse by going to the application’s ...
You can report an application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.
You can also contact the developer directly with questions about the application by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.
You can also contact the developer directly with questions about the application by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.
If you want to prevent an application from interacting with your infor...
If you want to prevent an application from interacting with your information in any way, you can block it from the application’s About page, which can be found by searching for the application in the Application Directory. You can also restrict the types of information that your friends’ applications can access from the "Applications" section on the Privacy page.
Third party applications are prohibited by the Facebook Platform Devel...
Third party applications are prohibited by the Facebook Platform Developer Terms of Service from storing certain information for longer than 24 hours, but they do need to interact with this information in order to work on Facebook. In other words, applications are often only useful if they can interact with information that you or your friends have added. However, applications are contractually obligated to respect the privacy settings you’ve chosen for your account. This means that users of an application will not be able to see information you’ve added through Facebook that they wouldn’t otherwise be able to see simply by browsing the site.
If you want to prevent an application from interacting with your information in any way, you can block it from the application’s About page, which can be found by searching for the application in the Application Directory. You can also decide what types of information your friends’ applications can access from the "Applications" section on the Privacy page.
External applications access information you’ve added through Facebook...
External applications access information you’ve added through Facebook to allow you to connect with your friends in new and interesting ways. The Statement of Rights and Responsibilities restricts how these applications can access this information, and applications are contractually obligated to respect the privacy settings you’ve chosen for your account.
Friends: Friend Finder feature
At this time, the Friend Finder is capable of looking directly at emai...
At this time, the Friend Finder is capable of looking directly at email address books for certain email domains (e.g., @hotmail.com). If the error message, "Unsupported Email Address" appears, then this feature cannot automatically look at the address book of your email address to find your friends.
However, you can still use this feature if your email client (the program you use to read your email) allows you to export your contacts list as a .csv, .vcf, or .txt file. Uploading this file to Facebook will allow us to use it to tell you which of your contacts are on the site. For more detailed instructions on how to do this with specific clients, please see the bottom of the Friend Finder page.
In the future, we hope to expand the feature's capabilities to serve the needs of a wider range of users. In the meantime, please feel free to utilize our other search and invitation tools.
However, you can still use this feature if your email client (the program you use to read your email) allows you to export your contacts list as a .csv, .vcf, or .txt file. Uploading this file to Facebook will allow us to use it to tell you which of your contacts are on the site. For more detailed instructions on how to do this with specific clients, please see the bottom of the Friend Finder page.
In the future, we hope to expand the feature's capabilities to serve the needs of a wider range of users. In the meantime, please feel free to utilize our other search and invitation tools.
You can invite friends on your AIM Buddy List by first clicking "Find ...
You can invite friends on your AIM Buddy List by first clicking "Find Friends" from the Friends drop-down at the top of any Facebook page. On the following page is the option to use the AIM Instant Messenger Friend Finder. Once you have selected this option, you will then need to enter your AIM Screen Name and AIM Password into the appropriate fields. You can then select which of your friends you want to send friend requests to or invite to Facebook.
Friends on your AIM Buddy List will be sent instant messages that info...
Friends on your AIM Buddy List will be sent instant messages that inform them that you have added them as a friend. If the person already uses Facebook and has their AIM Screen Name listed on their account, they will be sent a friend request. If the person does not use Facebook yet or has not listed their AIM Screen Name, they will be sent an invitation via AIM to join Facebook. If the person is not online at the time the invitation is sent, they will receive it the next time they log in.
Outlook
To export a CSV or tab-delimited text file from Outlook:
Open...
Outlook
To export a CSV or tab-delimited text file from Outlook:
To export a CSV or tab-delimited text file from Outlook Express:
To export a CSV file from Windows Address Book:
To export an LDIF file from Mozilla Thunderbird:
To export a CSV file from Palm Desktop:
To export a vCard file from Palm Desktop:
To export a tab-delimited text file from Entourage:
To export a vCard file from Mac OS X Address Book:
To export a CSV file from LinkedIn:
Many email clients and PIM programs allow contacts to be exported to a file. We support the following types of contact file:
To export a CSV or tab-delimited text file from Outlook:
- Open Outlook
- Select "Import and Export" from the File menu
- When the wizard opens, select "Export to a file" and click "Next"
- Select "Comma separated values (Windows)" and click "Next"
- Select the Contacts folder you would like to export and click "Next"
- Choose a filename and a place to save the file (for instance, "Contacts.csv" on the Desktop), then click "Next"
- Confirm what you are exporting: make sure the checkbox next to "Export..." is checked and click "Finish"
To export a CSV or tab-delimited text file from Outlook Express:
- Open Outlook Express
- Select "Export" from the "File" menu
- Click "Export", and then click "Address Book"
- Select "Text File" (Comma Separated Values), and then click "Export".
- Choose a filename and a place to save the file (for instance, "Contacts.csv" on the Desktop) and click "Next"
- Click to select the check boxes for the fields that you want to export, and then click "Finish". Please be sure to select the email address and name fields
- Click "OK" and then click "Close"
To export a CSV file from Windows Address Book:
- Open Windows Address Book
- From the "File" menu, select "Export", then "Other Address Book..."
- When the "Address Book Export Tool" dialog opens, select "Text File (Comma Separated Values)" and click "Export"
- Choose a filename and a place to save the file (for instance, "Contacts.csv" on the Desktop) and click "Next"
- Click to select the check boxes for the fields that you want to export, and then click "Finish". Please be sure to select the email address and name fields
- Click "OK" and then click "Close"
To export an LDIF file from Mozilla Thunderbird:
- Open Mozilla Thunderbird
- Select "Address Book" from the "Tools" menu
- When the address book window opens, select "Export..." from the "Tools" menu
- Choose a filename and a place to save the file (for instance, "Contacts.ldif" on the Desktop) and click "Save"
To export a CSV file from Palm Desktop:
- Open Palm Desktop
- Display your contact list by clicking the "Addresses" icon on the lefthand side of the screen
- Select "Export" from the "File" menu
- When the dialog box opens, enter a name for the file you are creating in the "File name:" field; select "Comma Separated" in the "Export Type" pulldown menu; be sure to select the "All" radio button from the two "Range:" radio buttons
- A second dialog box "Specify Export Fields" opens. Leave all of the checkboxes checked, and click "OK"
To export a vCard file from Palm Desktop:
- Open Palm Desktop
- Display your contact list by clicking the "Addresses" icon on the left hand side of the screen
- Select the contacts you would like to export
- Select "Export vCard..." from the "File" menu
- Choose a filename and a place to save the file (for instance, "Contacts.vcf" on the Desktop), then click "Save"
To export a tab-delimited text file from Entourage:
- Open Entourage
- Select "Export" from the "File" menu
- Select "Local Contacts to a list (tab-delimited text)"
- Click the "Next" arrow
- Choose a filename and a place to save the file (for instance, "Contacts.txt" on the Desktop), then click "Save"
- Click "Done" in the confirm dialog
To export a vCard file from Mac OS X Address Book:
- Open Mac OS X Address Book
- Select the contacts you would like to export
- Select "Export vCards..." from the File menu
- Choose a filename and a place to save the file (for instance, "Contacts.vcf" on the Desktop), then click "Save"
To export a CSV file from LinkedIn:
- Sign into LinkedIn
- Visit the Address Book Export page
- Select "Microsoft Outlook (.CSV file)" and click "Export"
- Choose a filename and a place to save the exported file (for instance, "Contacts.csv" on the Desktop)
Many email clients and PIM programs allow contacts to be exported to a file. We support the following types of contact file:
- Comma-separated values (.csv)
- vCards (.vcf)
- Tab-delimited text (.txt)
- LDAP Data Interchange Format (.ldif)
Friends: Friend Lists and Limited Profile
You can use Friend Lists to create different privacy levels for differ...
You can use Friend Lists to create different privacy levels for different groups of your friends. This allows you to selectively open more of your profile to the people closest to you. On the Profile section of your Privacy Settings page, clicking "Edit Custom Settings" will open a field for "Except these people." Adding a friend or Friend List name here will hide the information in question from these people when they view your profile.
If you add a user to more than one Friend List, and those Friend Lists have conflicting privacy settings, the more restrictive of the privacy settings will always be respected.
If you enter three or more friends as an exception, you’ll have the option to create a new Friend List to group these people. You can create, edit and delete Friend Lists from your Friends page.
If you add a user to more than one Friend List, and those Friend Lists have conflicting privacy settings, the more restrictive of the privacy settings will always be respected.
If you enter three or more friends as an exception, you’ll have the option to create a new Friend List to group these people. You can create, edit and delete Friend Lists from your Friends page.
You can add someone to a Friend List when you send him or her a friend...
You can add someone to a Friend List when you send him or her a friend request. That way, if they confirm your request, they will be automatically placed into the designated Friend List and will follow all of the privacy settings you have set for the Friend List.
To add someone to a Friend List when you send a friend request, please follow the steps below:
To prevent users on this list from seeing certain content, please follow the steps below:
To add someone to a Friend List when you send a friend request, please follow the steps below:
- Click "Add to Friends."
- Select "Add [Friend’s Name] to a Friend List."
- Use the drop-down menu to select a Friend List that you have already created or select "Create a New List…" if you want to make a new Friend List for this person.
- Click "Add Friend."
To prevent users on this list from seeing certain content, please follow the steps below:
- Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
- Go to the Profile section.
- Select any Profile privacy setting and click "Edit Custom Settings."
- Enter the name of your limited profile friend list in the "Except These People" section to restrict these users from viewing the profile content you selected.
To add someone to a Friend List when you accept their friend request, ...
To add someone to a Friend List when you accept their friend request, follow the steps below:
If you create a Friend List during the confirmation process, the Friend List will be stored on the Friends page. You can always go to the Friends page to edit the list.
To prevent users on this list from seeing certain content, follow these steps:
- Click on a friend request.
- Use the drop-down menu to select a Friend List that you have already created, or select "Create a New List…" if you want to make a new Friend List for this person.
- Click "Confirm."
If you create a Friend List during the confirmation process, the Friend List will be stored on the Friends page. You can always go to the Friends page to edit the list.
To prevent users on this list from seeing certain content, follow these steps:
- Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
- Go to the Profile section.
- Select any Profile privacy setting and click "Edit Custom Settings."
- Enter the name of your limited profile friend list in the "Except These People" section to restrict these users from viewing the profile content you selected.
When on the invite page for a group or event, you can enter the name o...
When on the invite page for a group or event, you can enter the name of your Friend List into the field on the right. After selecting the Friend List you want to invite, the friends that qualify to be invited will appear in the invitation queue. Please note that a friend may not qualify to be invited if he or she is not a member of the network a group is registered under.
To delete a Friend List, first select the list from the Friends page. ...
To delete a Friend List, first select the list from the Friends page. After making your selection, the "Delete this list" option will appear at the bottom of the page.
To add someone to your Limited Profile list, follow the steps below:
...
To add someone to your Limited Profile list, follow the steps below:
- Select "All Friends" from the Friends drop-down menu.
- Click on the "Limited Profile" Friend List in the left sidebar. If you do not see a "Limited Profile" friend list in this section, you can create one by clicking the "Make a New List" button and then naming the list.
- Type your friend’s name into the "Add to List" field. You must be friends with a person to add him or her to the Limited Profile list.
- Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
- Go to the Profile section.
- Select any Profile privacy setting and click "Edit Custom Settings."
- Enter the name of your limited profile friend list in the "Except These People" section to restrict these users from viewing the profile content you selected.
Wall: How to use the Wall feature and Wall privacy
Facebook allows you to block many News Feed and Wall story types, but ...
Facebook allows you to block many News Feed and Wall story types, but it does not allow you to block all of them. Your account will always generate stories when you:
Remember, other users can only see Wall stories about these actions if they have permission to see them elsewhere on the site. For example, if you create a secret event that they are not invited to, they will not see a story about it. If someone is viewing your profile and they are not allowed to see your photo albums, they will not see any Wall stories about you adding photos.
- Add something to your profile
- Join a network
- Update your status
- Add or remove an application
Remember, other users can only see Wall stories about these actions if they have permission to see them elsewhere on the site. For example, if you create a secret event that they are not invited to, they will not see a story about it. If someone is viewing your profile and they are not allowed to see your photo albums, they will not see any Wall stories about you adding photos.
It is possible that malicious software was downloaded to your friend's...
It is possible that malicious software was downloaded to your friend's computer or that their login information was phished in an attempt to send spam from their profile. We would like to investigate this issue further, but unfortunately, we cannot release information regarding a user’s account to anyone but the account holder. Please tell your friend to visit the Facebook Help Center and contact us.
To delete a post or story from your Wall, follow these steps:
Hover y...
To delete a post or story from your Wall, follow these steps:
- Hover your mouse over the story or post in question.
- Click the "Remove" button that appears.
- Select "Delete" in the dialogue box.
At this time, you cannot delete all Wall posts with a single click. Ho...
At this time, you cannot delete all Wall posts with a single click. However, you can control the visibility of posts by others by following these steps:
- Go to the "Profile" section of the Privacy Settings page.
- Scroll down to the "Wall Posts" section. The drop-down menu will allow you to choose who can view the content that is posted to your Wall by your friends. If you want to prevent people from posting to your Wall, uncheck the box next to the "Friends may post to my Wall" option.
Photos: Creating and uploading
For photos to appear under the "View Photos of" profile link, you will...
For photos to appear under the "View Photos of" profile link, you will need to be tagged in the photos. To tag yourself in a photo that you have uploaded, just go to the photo and click the "Tag This Photo" link beneath it, then select "me."
However, to simply create an album and upload photos:
However, to simply create an album and upload photos:
- Go to your profile.
- Select "Add Photos" from the Publisher box at the top of the Wall tab.
- Provide an album name, description and privacy level, and click "Create Album."
- You will be prompted to install a small application that allows easy uploading of your photos. Please click "Trust" to any prompts that appear while the application is uploading. If you are having any trouble installing or using the photo upload application, try the simple version located at the bottom of the "Add More Photos" tab.
You can share a Facebook photo with any of your friends on Facebook by...
You can share a Facebook photo with any of your friends on Facebook by clicking on the "Share" link located under a photo or photo album. Please note that in order to send a photo to a friend in a Facebook message, the photo needs to exist either in a Facebook album or elsewhere on the internet. If it exists elsewhere on the internet, copy the URL (web address) of the photo and paste it into your message to that person, and a preview of the photo will appear. If the photo does not exist on the internet, upload the photo to one of your Facebook albums. Then, click the "Share" link below the photo to send a link and preview of the photo to your friend. For instructions on how to upload, please see the answer above.
Identify the people in your photos by tagging the images. To do this, follow the steps below:
You can also tag someone else’s photos while browsing them. To do this, click on "Tag This Photo" from the actions listed under the photo.
Identify the people in your photos by tagging the images. To do this, follow the steps below:
- Go to the Photos page and select "My Photos."
- Click on the "Edit Album" link of the album that you want to tag.
- Click on a person’s face in the photo and then select their name in the box that pops up. If their name is not in the box, you can type it in the text field.
- Repeat this process for everyone in the photo that you would like to tag. If you need to tag yourself, select "me."
- After you have finished tagging your photos, click "Save Changes" at the bottom of the page.
You can also tag someone else’s photos while browsing them. To do this, click on "Tag This Photo" from the actions listed under the photo.
To post a photo on your own Wall, follow the steps below:
Click "Wri...
To post a photo on your own Wall, follow the steps below:
- Click "Write something…" and select the "Photo" link when it appears.
- Select "Upload a Photo."
- Click the "Browse" button and select an image to upload.
- Add an optional comment.
- Click the "Share" button.
To post a photo on a friend’s Wall, follow the steps below:
Click "Wr...
To post a photo on a friend’s Wall, follow the steps below:
- Click "Write something…" and select the "Photo" link when it appears.
- Select "Upload a Photo."
- Click the "Browse" button and select an image to upload.
- Add an optional comment.
- Click the "Share" button.
Login and Password: I want to change my login email address or add a new contact email address
Please try copying and pasting the full link you received into your ad...
Please try copying and pasting the full link you received into your address bar. Some email clients will separate the link onto several lines, so be sure to copy the entire link. If this does not work, click "Resend Confirmation Email" on the Settings tab of the Account page. If you are still receiving this error message, please report this issue here.
Please note that any of the email addresses associated with your accou...
Please note that any of the email addresses associated with your account can be used as login email addresses. You can add or edit your email addresses from the Settings tab of the Account page. If you are having trouble accessing an existing account on the site, do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.
Facebook sends a notification to every email address associated with a...
Facebook sends a notification to every email address associated with an account when someone has been able to register one of the addresses on the account. This happens when a person clicks on a link sent to the email address when creating a new account, or when adding the address to an existing account.
If you still own the email address in question, you can add it back to your account by going to the "Settings" tab on the Account page and following the same process. You may want to change the password for the email address, as someone else may have been able to access it in order to confirm the contact change.
If you no longer own the address, you will not be able to add it back to your account. If you still own the email address but are unable to access it, please contact your email provider for assistance with regaining access to the address.
If you still own the email address in question, you can add it back to your account by going to the "Settings" tab on the Account page and following the same process. You may want to change the password for the email address, as someone else may have been able to access it in order to confirm the contact change.
If you no longer own the address, you will not be able to add it back to your account. If you still own the email address but are unable to access it, please contact your email provider for assistance with regaining access to the address.
No. After you graduate you will still have access to Facebook. Howeve...
No. After you graduate you will still have access to Facebook. However, we strongly recommend that you keep your contact email address current as it is the only way we can get in touch with you. If your contact email address is not current, you can update it from the "Settings" tab on the Account page.
You may also add a work network to your account if your organization utilizes an email address that we support. You can add this affiliation from the "Networks" tab of the Account page.
You may also add a work network to your account if your organization utilizes an email address that we support. You can add this affiliation from the "Networks" tab of the Account page.
Platform and Developer Support: Policies and terms
If your account has been deleted, please visit the Help Center which o...
If your account has been deleted, please visit the Help Center which offers a process to get your account back up and running. Once your account is re-enabled, please provide details using the Developer Help Contact Form and we will be happy to restore your administrative access.
Facebook Connect
When you connect with a website, it can access information you’ve adde...
When you connect with a website, it can access information you’ve added through Facebook to allow you to interact with your friends in new and interesting ways. The Platform Developer Terms of Service restrict how these sites can access this information, and all sites are contractually obligated to respect the privacy settings you’ve chosen for your account. These are the same terms that developers who have created the applications you use on Facebook must follow.
This means that if you’ve blocked a user on Facebook, that user will not be able to see you on a "connected" site. When other users connect with a website, those users will not be able to see information you’ve added through Facebook that they wouldn’t otherwise be able to see simply by browsing Facebook. You can decide what types of information your friends’ applications can access from the "Applications" section on the Privacy page or opt-out of Facebook Platform entirely.
This means that if you’ve blocked a user on Facebook, that user will not be able to see you on a "connected" site. When other users connect with a website, those users will not be able to see information you’ve added through Facebook that they wouldn’t otherwise be able to see simply by browsing Facebook. You can decide what types of information your friends’ applications can access from the "Applications" section on the Privacy page or opt-out of Facebook Platform entirely.
Facebook cannot track your actions on external sites unless you decide...
Facebook cannot track your actions on external sites unless you decide to connect your Facebook account to that site and/or explicitly decide to publish a story to your Wall. For example, if you are on Digg, and digg an article, or comment on an article, Facebook will only be notified of the actions for which Digg wants to create a story. Facebook will have no access to other actions you have taken or other information involving your Digg account.
To take advantage of the ability to generate stories from another site, you must "connect" your Facebook account to that site, or otherwise be logged into Facebook while you interact with one of these sites. You will always be notified and given the opportunity to opt out of having any particular story published.
To take advantage of the ability to generate stories from another site, you must "connect" your Facebook account to that site, or otherwise be logged into Facebook while you interact with one of these sites. You will always be notified and given the opportunity to opt out of having any particular story published.
When you "connect" your Facebook account to your account on another si...
When you "connect" your Facebook account to your account on another site, you can automatically see which friends of yours have already connected their accounts, and they can see you as well.
When your friend connects their Facebook account with an external site, they will be able to compare their Facebook Friend List with information from that website in order to invite more friends to connect. For example, if you use Digg.com with the same email info as your Facebook account, and your friend connects their account with Digg, they will be able to see the fact that you have a Digg account unless you check the box discussed below.
When your friend connects their Facebook account with an external site, they will be able to compare their Facebook Friend List with information from that website in order to invite more friends to connect. For example, if you use Digg.com with the same email info as your Facebook account, and your friend connects their account with Digg, they will be able to see the fact that you have a Digg account unless you check the box discussed below.
You can opt-out of being found on other sites by selecting "Don't allo...
Intellectual Property
Before uploading content to the Facebook website, please be certain th...
Before uploading content to the Facebook website, please be certain that you own the copyright to all content in your work or that you have the permission of the copyright owner to use the content. If all the content is created solely by you and does not contain material created by any other party -- or if the copyright holder has the otherwise authorized you to use that material -- you may upload the content (as long as it complies with our Terms of Use).
We cannot provide you with legal advice, so if you are uncertain as to whether you are legally authorized to post any content, we recommend that you seek the advice of an attorney. In addition, the following websites offer useful background information on copyright and other intellectual property laws:
http://www.copyright.gov/
http://www.chillingeffects.org/
http://cyberlaw.stanford.edu/taxonomy/term/374
We cannot provide you with legal advice, so if you are uncertain as to whether you are legally authorized to post any content, we recommend that you seek the advice of an attorney. In addition, the following websites offer useful background information on copyright and other intellectual property laws:
http://www.copyright.gov/
http://www.chillingeffects.org/
http://cyberlaw.stanford.edu/taxonomy/term/374
We strictly prohibit the posting of infringing material on the Faceboo...
We strictly prohibit the posting of infringing material on the Facebook website, and we terminate the accounts of repeat infringers. You may only upload content to the Facebook website if you are certain that you have the legal right to do so. If you are not certain that you are legally authorized to use the content you have uploaded to our website, you should remove it immediately.
Just because you have recorded content onto your own recording device,...
Just because you have recorded content onto your own recording device, this does not necessarily mean that you own the copyright to that material or that you are authorized to use it. Disclaiming ownership of that content cannot protect you from infringing on the true owner's copyright. If you have any question whatsoever as to whether you are legally authorized to post any content, consult an attorney before uploading it to the Facebook website.
The material uploaded to the Facebook website is uploaded by our users...
The material uploaded to the Facebook website is uploaded by our users. Our Terms of Use prohibit users from posting content that violates another party's intellectual property rights. We encourage our users to report instances of copyright infringement using the procedures outlined in our How to Report Claims of Intellectual Property Infringement page, and we terminate the accounts of repeat infringers in appropriate circumstances.
We respect the intellectual property rights of others and we prohibit ...
We respect the intellectual property rights of others and we prohibit users from posting content that violates another party's intellectual property rights. When we receive a proper claim of IP infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances.
If you believe that content on the Facebook website violates another party's intellectual property rights, you should contact the rights owner directly. If you believe that content is accessible on the Facebook website in violation of your own IP rights, please visit our How to Report Claims of Copyright Infringement page for more information.
If you believe that content on the Facebook website violates another party's intellectual property rights, you should contact the rights owner directly. If you believe that content is accessible on the Facebook website in violation of your own IP rights, please visit our How to Report Claims of Copyright Infringement page for more information.
We respect the intellectual property rights of others and we prohibit ...
We respect the intellectual property rights of others and we prohibit users from posting content that violates another party's intellectual property rights. When we receive a proper claim of IP infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances.
If you believe that content on the Facebook website violates another party's intellectual property rights, you should contact the rights owner directly. If you believe that content is accessible on the Facebook website in violation of your own IP rights, please visit our How to Report Claims of Copyright Infringement page for more information.
If you believe that content on the Facebook website violates another party's intellectual property rights, you should contact the rights owner directly. If you believe that content is accessible on the Facebook website in violation of your own IP rights, please visit our How to Report Claims of Copyright Infringement page for more information.
Protecting Account Security
Facebook sends a notification to every email address associated with a...
Facebook sends a notification to every email address associated with an account when someone has been able to register one of the addresses on the account. This happens when a person clicks on a link sent to the email address when creating a new account, or when adding the address to an existing account.
If you still own the email address in question, you can add it back to your account by going to the "Settings" tab on the Account page and following the same process. You may want to change the password for the email address, as someone else may have been able to access it in order to confirm the contact change.
If you no longer own the address, you will not be able to add it back to your account. If you still own the email address but are unable to access it, please contact your email provider for assistance with regaining access to the address.
If you still own the email address in question, you can add it back to your account by going to the "Settings" tab on the Account page and following the same process. You may want to change the password for the email address, as someone else may have been able to access it in order to confirm the contact change.
If you no longer own the address, you will not be able to add it back to your account. If you still own the email address but are unable to access it, please contact your email provider for assistance with regaining access to the address.
This message is part of a false chain letter and did not come from Mar...
This message is part of a false chain letter and did not come from Mark Zuckerberg or Facebook. This message can be safely disregarded and deleted. For more information on current scams, chain letters, and how to avoid them, please visit our Security Page's Threat section.
Facebook Pages: Finding, Viewing and Interacting with Pages
Profiles represent individuals and must be held under an individual na...
Profiles represent individuals and must be held under an individual name, while Pages allow an organization, business, celebrity, or band to maintain a professional presence on Facebook. You may only create Facebook Pages to represent real organizations of which you are an authorized representative. Fans of your Page won't be able to see that you are the Page admin or have any access to your personal account.
Pages can only be created to represent a real organization, business, ...
Pages can only be created to represent a real organization, business, celebrity, or band, and may only be created by an official representative of that entity. Groups can be created by any user and about any topic, as a space for users to share their opinions and interest in that subject. Groups can be kept closed or secret, whereas Pages are intended to help an entity communicate publicly.
Pages also allow people to maintain a personal-professional distinction on Facebook. If you're a group admin, your name will appear on that group, while Pages will never display their admins' names. Additionally, when you take actions on your group, such as posting on your group's wall, these actions will appear to come from you as an individual. However, if you post or take other actions on a Page you own, it will appear to come from the Page.
You can create a Page using this form or create a group here.
Pages also allow people to maintain a personal-professional distinction on Facebook. If you're a group admin, your name will appear on that group, while Pages will never display their admins' names. Additionally, when you take actions on your group, such as posting on your group's wall, these actions will appear to come from you as an individual. However, if you post or take other actions on a Page you own, it will appear to come from the Page.
You can create a Page using this form or create a group here.
Mobile: Facebook Mobile Texts
Please visit the Mobile tab on the Account Settings page to activate F...
Please visit the Mobile tab on the Account Settings page to activate Facebook Mobile Texts.
Please note that if your carrier is not listed in the drop-down menu it means that they are not currently supported for Facebook Mobile Text. We encourage you to talk to your mobile operator to let them know that you are interested in this service.
Please note that if your carrier is not listed in the drop-down menu it means that they are not currently supported for Facebook Mobile Text. We encourage you to talk to your mobile operator to let them know that you are interested in this service.
Please visit https://www.facebook.com/mobile/?texts=1 to learn how to ...
Please visit https://www.facebook.com/mobile/?texts=1 to learn how to use the different functions for Facebook Mobile Texts on your mobile phone.
The process for activating texts varies from application to applicatio...
The process for activating texts varies from application to application. Please consult the desired application’s page to determine how to do this. If you cannot find the directions you're looking for, please contact the application's developer directly using their form on the Help page.
You can opt out of receiving texts from an application by clicking "Edit" next to Applications from the left –hand navigation column. From the following page, click "Edit Settings" next to the desired application and uncheck the box titled "Send and receive text messages to and from this application." You can also update this information by unselecting the application on your Edit Mobile Settings page.
You can opt out of receiving texts from an application by clicking "Edit" next to Applications from the left –hand navigation column. From the following page, click "Edit Settings" next to the desired application and uncheck the box titled "Send and receive text messages to and from this application." You can also update this information by unselecting the application on your Edit Mobile Settings page.
Yes, you can always send texts to FBOOK (32665). Facebook texts on/off...
Yes, you can always send texts to FBOOK (32665). Facebook texts on/off refers only to the automatic texts you receive when someone pokes, messages, writes on your Wall, or adds you as a friend. You can always text to FBOOK (32665) to look up info or perform an action.
Some advertisements that run on third-party applications link to servi...
Some advertisements that run on third-party applications link to services that ask for your cell phone number and subsequently send text messages to your phone. While Facebook is not responsible for these advertisements, we recommend that you send a text message containing the word "STOP" (without the quotation marks) to the number from which you're receiving the messages in order to cancel the service.
You may report an application containing these advertisements to its developer(s) and to Facebook by clicking on the "Report" link that appears in the lower left corner of any page within the application. Unfortunately, we have no control over your mobile service. We suggest you contact your mobile provider and explain the situation to them.
You may report an application containing these advertisements to its developer(s) and to Facebook by clicking on the "Report" link that appears in the lower left corner of any page within the application. Unfortunately, we have no control over your mobile service. We suggest you contact your mobile provider and explain the situation to them.
In order to subscribe to your friends’ status updates, you first need ...
In order to subscribe to your friends’ status updates, you first need to make sure you’ve activated Facebook texts on your mobile device. To activate Facebook texts, go to the Mobile tab on the Account Settings page and follow the on-screen directions. If your carrier is not listed in the drop-down menu it means that they are not currently supported for Facebook Mobile Text. We encourage you to talk to your mobile operator to let them know that you are interested in this service.
After you’ve activated Facebook texts, you can subscribe to a friend’s status updates by going to his or her profile and clicking the "Subscribe to SMS updates" link beneath the profile picture.
After you’ve activated Facebook texts, you can subscribe to a friend’s status updates by going to his or her profile and clicking the "Subscribe to SMS updates" link beneath the profile picture.
Help Center
If you are unable to log in to your account and are receiving a warnin...
If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook.
You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
- Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
- Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you’re done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
- Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account’s risk of being compromised in the future.
- Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
- Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
- Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
For Microsoft http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
For Apple http://support.apple.com/kb/HT1222 - Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security
Ads: Improving Your Ads
When you choose to edit an ad, you'll be taken to the ad creation page...
When you choose to edit an ad, you'll be taken to the ad creation page with the ad creative, targeting, scheduling and payments fields pre-populated with your existing ad settings. The changes you make will replace your existing ad. Once you submit your changes, your ad will stop running until the new version has been approved by the Facebook Ads Team.
No, once you've edited an ad, the new version will replace the previou...
No, once you've edited an ad, the new version will replace the previous version. If you think you might like to run an older version of your ad again, you might want to "Create a Similar Ad" instead of editing the ad.
If you think you might want to run an older version of an ad again, or...
If you think you might want to run an older version of an ad again, or would like to run similar ads simultaneously and compare their performance during the same period, you might want to create a similar ad, since this will preserve the old version while creating a new one.
If you know you won't run your older ad again, or want continuous reporting before and after you change your ad, you might want to edit the ad so that the new version will replace the old.
If you know you won't run your older ad again, or want continuous reporting before and after you change your ad, you might want to edit the ad so that the new version will replace the old.
Profile: Displaying an application on my profile
If you’d like to move an application in your Boxes tab to another posi...
If you’d like to move an application in your Boxes tab to another position in your Boxes tab, click and hold the top of the application’s profile box and drag it to a new position on the page. An outline of a new available position will appear as you move the box – release the box over the outline to change the position.
If you’d like to move an application from your Boxes tab to the left-column of your Wall or Info tab, click the pencil icon at the top-right of the application’s profile box. From the following menu, select ‘Move to Wall tab.’ The application will now appear in this column. You can move the application back to the Boxes tab by clicking its pencil icon again and selecting ‘Move to Boxes tab.’ Please note that not all applications will support left-column placement.
If you’d like to move an application from your Boxes tab to the left-column of your Wall or Info tab, click the pencil icon at the top-right of the application’s profile box. From the following menu, select ‘Move to Wall tab.’ The application will now appear in this column. You can move the application back to the Boxes tab by clicking its pencil icon again and selecting ‘Move to Boxes tab.’ Please note that not all applications will support left-column placement.
You can remove an application at any time by clicking Applications on ...
You can remove an application at any time by clicking Applications on the navigation column located at the lower left hand corner of the screen. From the following page, click the "X" icon to the right of any application. You will then need to confirm that you want to remove the application.
Photos: Bugs and Known Problems
The "Add More Photos" link will disappear from an album when you have ...
The "Add More Photos" link will disappear from an album when you have added 200 photos to it. Please create a new album for more photos, or move photos in the current album to another to allow photos to be added to the existing album.
In order to add a photo to the Profile Pictures album, you must upload...
In order to add a photo to the Profile Pictures album, you must upload that photo as your current profile picture.
For more instructions on how to upload a profile picture, please click here.
For more instructions on how to upload a profile picture, please click here.
Platform and Developer Support: Application Verification Program
Facebook will continue to be an open platform where developers can lau...
Facebook will continue to be an open platform where developers can launch their application without approval from Facebook, however applications will also continue to be subject to review at any time. The Verification standards are now required of all applications on Platform and we're providing new principles, simplified policies and supporting examples to help developers understand what it takes to meet these standards. We will be proactively reviewing applications against these requirements. All developers must comply with the principles and policies, and we'll be upholding these expectations in the review process and in our enforcement efforts.
We will also expand our team responsible for policy enforcement on Platform so that they can support the upholding of the principles we've introduced as part of our roadmap. We intend to make sure that the experience that our users have on Platform is of the same quality as they experience elsewhere on Facebook. This is something that we are constantly asked for by developers and we are excited to be dedicating significant resources to making it happen.
We will also expand our team responsible for policy enforcement on Platform so that they can support the upholding of the principles we've introduced as part of our roadmap. We intend to make sure that the experience that our users have on Platform is of the same quality as they experience elsewhere on Facebook. This is something that we are constantly asked for by developers and we are excited to be dedicating significant resources to making it happen.
Facebook Pages: Bugs and Known Problems
At this time, it’s not possible to edit a Page category. If you would ...
At this time, it’s not possible to edit a Page category. If you would like to change the category, you will need to delete your current Page and create another one under the correct category.
There is currently no way to take away admin status from the creator o...
There is currently no way to take away admin status from the creator of a Page. However, Page admins can add or remove other admins by following these steps:
- Click the "Edit Page" link below the Page’s photo.
- On the right hand side, click the "Add" link in the Admin section.
- Select the friend you would like to add as an admin.
When I comment on a fan's photo, the comment appears to be posted from my personal Facebook account.
When a Page admin comments on a fan’s photo, the comment may appear as...
When a Page admin comments on a fan’s photo, the comment may appear as if it was posted from the admin’s personal Facebook account. No further reports of this issue are needed.
When a Page admin "Likes" a post on their Page, the post may appear as...
When a Page admin "Likes" a post on their Page, the post may appear as if "Liked" from the Page admin's personal account. No further reports of this issue are needed.
Business Accounts
Business Accounts
Business accounts are designed for individuals who only want to use the site to administer Pages and their ad campaigns. These accounts come equipped with all the necessary features and functionality to manage these two products.
Business accounts are designed for individuals who only want to use th...
Business accounts are designed for individuals who only want to use the site to administer Pages and their ad campaigns. For this reason, business accounts do not have the same functionality as personal accounts. Business accounts have limited access to information on the site. An individual with a business account can view all the Pages and Social Ads that they have created, however they will not be able to view the profiles of users on the site or other content on the site that does not live on the Pages they administer. In addition, business accounts cannot be found in search and cannot send or receive friend requests.
You may create a business account if you don't already have a standard...
You may create a business account if you don't already have a standard Facebook account. To get started, you will need to first create a Facebook Ad or Facebook Page. Once you’ve entered in the required information, you will be taken to the "Facebook Login" page and asked if you have a Facebook account. If you do not currently have a Facebook account, then at this point, please select "I do not have a Facebook account." You will then need to enter your email address and date of birth.
Please be aware that managing multiple accounts is a serious violation of Facebook’s Terms of Use. If we determine that an individual has more than one account, we reserve the right to terminate all of their accounts.
Please be aware that managing multiple accounts is a serious violation of Facebook’s Terms of Use. If we determine that an individual has more than one account, we reserve the right to terminate all of their accounts.
Maintaining multiple accounts, regardless of the purpose, is a violati...
Maintaining multiple accounts, regardless of the purpose, is a violation of Facebook’s Terms of Use. If you already have a personal account, then we cannot allow you to create business accounts for any reason. You can manage all the Pages and Socials Ads that you create on your personal account.
Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.
If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.
Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.
If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.
If you click on the "Create Your Profile" button, you will be asked to...
If you click on the "Create Your Profile" button, you will be asked to provide additional information to allow you to transform your business account into a personal account. You will be required to enter your full name, a security question, and an answer to your security question. Once this final registration step is completed, these changes cannot be reverted. You will then permanently have a personal account on the site.
If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
No, once you provide the final registration information for creating a...
No, once you provide the final registration information for creating a user profile, you cannot revert back to your business account.
If you convert your business account into a user profile, you will still be able to manage all the Pages and Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
If you convert your business account into a user profile, you will still be able to manage all the Pages and Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.
Each business account or personal account on the site should only be u...
Each business account or personal account on the site should only be used by one individual. This individual should be the owner of the email address used as the login email address for the account.
A Page can have multiple administrators. Each Page administrator will need to have their own business account or personal account. Every admin can manage the Page from their own Facebook account using the "Page Manager" application that will appear in the left hand column of the Applications section once they become an admin for a Page. Every admin has equal access to and the same abilities as the other admins for a Page, however the original creator of the Page may never be removed by other Page admins.
A Page can have multiple administrators. Each Page administrator will need to have their own business account or personal account. Every admin can manage the Page from their own Facebook account using the "Page Manager" application that will appear in the left hand column of the Applications section once they become an admin for a Page. Every admin has equal access to and the same abilities as the other admins for a Page, however the original creator of the Page may never be removed by other Page admins.
If you have a business account, you will be able to view and edit all ...
If you have a business account, you will be able to view and edit all of your Pages and Ads created with that account. You can take any action on the Pages you administer, including editing your Page information or adding Page content such as photos, videos, and events. You can also view all the statistics related to both your Pages and your ads.
You will not, however, be able to view the profile information of any other users on the site, or add any other applications to your account. Your account will not be visible in search and other users on the site will not be able to find you and add you as a friend.
You will not, however, be able to view the profile information of any other users on the site, or add any other applications to your account. Your account will not be visible in search and other users on the site will not be able to find you and add you as a friend.
Mobile: Verifying my mobile device
To verify your account with your mobile phone, select the "Verify" lin...
To verify your account with your mobile phone, select the "Verify" link found below the "words in the box" (i.e. captcha) that you see when poking, messaging, or sending friend requests.
You should be able to verify your account via your mobile phone even t...
You should be able to verify your account via your mobile phone even though your carrier is unsupported. Simply select the "Verify" link found below the "word in the box" (i.e., the captcha) that you see when poking, messaging, or sending friend requests. Next, select your country code and enter your mobile number.
If you are trying to activate Facebook Mobile Texts, your carrier will need to be supported. To see if your carrier is supported, please click here.
If you are trying to activate Facebook Mobile Texts, your carrier will need to be supported. To see if your carrier is supported, please click here.
Ads: Creating An Ad
You can create Facebook Ads at http://www.facebook.com/ads/create. You...
You can create Facebook Ads at http://www.facebook.com/ads/create. You will need to create them using your existing personal account, if you have one, as it's a violation of Facebook's Terms of Use to maintain multiple accounts for any reason.
You can view your ad as well as all the statistics related to the ads ...
You can view your ad as well as all the statistics related to the ads you have created on the Ad Campaigns page of the Ads Manager. On this page you can change your cost per click or CPM at any time while your ads are running, pause or unpause your ads, and delete your ads.
You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.
You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.
Facebook's ad system employs an algorithm that estimates the best perf...
Facebook's ad system employs an algorithm that estimates the best performing ad based on a variety of factors, including the historical performance of the ad and its bid. The bid necessary to win our ad auction will fluctuate as our system learns more about your ad based on its actual performance, and as the pool of competing ads changes.
Privacy: Update to settings
You can edit your settings for a particular application from the Appli...
You can edit your settings for a particular application from the Application Settings page. To do so, follow these steps:
- Click on Applications at the left end of the bottom menu.
- Select "Edit Applications" at the bottom of the menu that appears. This will take you to the Application Settings page.
- Click "Edit Settings" to the right of the application in question.
Learn more about how to control the visibility of content that you pub...
Learn more about how to control the visibility of content that you publish (e.g., status updates) by clicking here.
New Controls for the Publisher
When you share or publish content to "Everyone," it will visible to an...
When you share or publish content to "Everyone," it will visible to anyone on the internet. People may be able to find your content through public links, or through their friends sharing content with them. When you publish content to "Everyone," you should be comfortable with it being publicly available.
For any content that you can edit (e.g., photo albums, videos, or note...
For any content that you can edit (e.g., photo albums, videos, or notes), you can retroactively change the Publisher Control setting by finding the content you wish to edit and then changing the privacy setting.
For content that can't be edited (e.g., status updates or links), you cannot change the Publisher Control after you click "Share." Instead, you can delete the content from your Wall, which will remove it from your friends' home pages. To delete a post, hover over it on your Wall and click the "Remove" button. You can then republish the same content with the correct privacy controls.
Note that retroactive steps you take to change the setting or remove the content won’t prevent any further distribution off of Facebook that may result from the prior privacy setting enabling others to have access to and share the content.
For content that can't be edited (e.g., status updates or links), you cannot change the Publisher Control after you click "Share." Instead, you can delete the content from your Wall, which will remove it from your friends' home pages. To delete a post, hover over it on your Wall and click the "Remove" button. You can then republish the same content with the correct privacy controls.
Note that retroactive steps you take to change the setting or remove the content won’t prevent any further distribution off of Facebook that may result from the prior privacy setting enabling others to have access to and share the content.
Privacy: Who can see my profile and content?
Facebook currently does not provide an application that allows users t...
Facebook currently does not provide an application that allows users to track profile views or statistics on the views of any specific user content. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind for these applications:
Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.
In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.
Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.
In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.
Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.
To see how your profile currently appears to one of your friends, take...
To see how your profile currently appears to one of your friends, take the following steps:
- Navigate to the Privacy Settings page.
- Select any of the five links from which you can control particular privacy settings.
- Click the "Preview My Profile…" button that is located at the top right corner of the page.
To control who can see your contact information, follow these steps:
...
To control who can see your contact information, follow these steps:
- Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
- Select "Profile."
- Click the "Contact Information" tab at the top of the page.
Joining a group does not expose the content of your profile to any gro...
Joining a group does not expose the content of your profile to any group members who would not normally be able to see that information. The privacy settings for your account control the openness of your profile, regardless of the groups you join.
To hide your account within a group, you will need to completely restrict your search settings so that "Only Friends" can find your account. Once this is done, only friends will be able to view your name in the list of group members. However, if you still choose to write Wall posts, start discussion topics, or add photos or videos to the group, other members will be able to see that content and determine that you are also a member.
To hide your account within a group, you will need to completely restrict your search settings so that "Only Friends" can find your account. Once this is done, only friends will be able to view your name in the list of group members. However, if you still choose to write Wall posts, start discussion topics, or add photos or videos to the group, other members will be able to see that content and determine that you are also a member.
Facebook Pages: Business accounts
If you have a business account, you will be able to view and edit all ...
If you have a business account, you will be able to view and edit all of your Pages and ads created with that account. You can take any action on the Pages you administer, including editing your Page information or adding Page content such as photos, videos, and events. You can also view all the statistics related to both your Pages and your ads.
You will not, however, be able to view the profile information of any other users or add any other applications to your account. For example, business accounts can't be used to add friends, send messages, or interact with other Pages. Your account will not be visible in search and other users on the site will not be able to find you and add you as a friend.
You will not, however, be able to view the profile information of any other users or add any other applications to your account. For example, business accounts can't be used to add friends, send messages, or interact with other Pages. Your account will not be visible in search and other users on the site will not be able to find you and add you as a friend.
Please be sure to enter your personal date of birth and not the date y...
Please be sure to enter your personal date of birth and not the date your organization was founded when you sign up for your account. By entering your own birthday, we will most likely be able to confirm the creation of your account.
Maintaining multiple accounts, regardless of the purpose, is a violati...
Maintaining multiple accounts, regardless of the purpose, is a violation of Facebook’s Terms of Use. If you already have a personal account, then we cannot allow you to create business accounts for any reason. You can manage all the Pages and Socials Ads that you create on your personal account.
Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.
If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.
Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.
If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.
To get started, you will need to first create a Facebook Social Ad or ...
To get started, you will need to first create a Facebook Social Ad or Page. To start this process, please click here. Once you’ve entered in the required information, you will be taken to the "Facebook Login" page and asked if you have a Facebook account. If you do not currently have a Facebook account, then at this point, please select "I do not have a Facebook account." You will then need to enter your email address and date of birth. Please be aware that managing multiple accounts is a serious violation of Facebook’s Terms of Use. If we determine that an individual has more than one account, we reserve the right to terminate all of their accounts.
Profile: Status message and other profile features
Yes. You can add family members who do not have Facebook accounts. Onc...
Yes. You can add family members who do not have Facebook accounts. Once added, their names will appear as black text rather than as blue links.
The Boxes tab is the home for all of your applications. Applications a...
The Boxes tab is the home for all of your applications. Applications are a core part of the Facebook experience, and the Boxes tab allows you to keep all of your added applications in a single, organized space. If there are specific applications that you really like and want to feature on your profile, you can add them to your Wall and Info tab. You can feature three applications in this column – the column will appear identically when viewing either the Wall or Info tab. To do so, click the pencil icon on an application box and select "Move to Wall tab."
You can also create a specific tab dedicated to an application. To do so, click the "+" icon at the top of the tabs on your profile. You will then be able to select an application from the menu that appears and create a dedicated tab for that application.
You can also create a specific tab dedicated to an application. To do so, click the "+" icon at the top of the tabs on your profile. You will then be able to select an application from the menu that appears and create a dedicated tab for that application.
Items are various types of information (e.g. picture, name, birthday, ...
Items are various types of information (e.g. picture, name, birthday, mobile number etc) from your Facebook
account. You have the option to add as many (or as few) of these items as you want. Each time you add an item, it gets placed on your badge. To add more, simply click on "Add Item." To delete, click on "remove" next to the item.
Login and Password: I'm getting an error message when I try to log in
Please try copying and pasting the full link you received into your ad...
Please try copying and pasting the full link you received into your address bar. Some email clients will separate the link onto several lines, so be sure to copy the entire link. If you're still having problems, please click here.
"Site Maintenance" usually means that we're making an improvement to t...
"Site Maintenance" usually means that we're making an improvement to the database that your account is stored on. While we're doing this, you will not be able to access your account. In most instances, this maintenance will last only a few hours. Please note:
If you're still having trouble after trying the above steps, please click here.

- After the maintenance is over, you will still be able to login with the same password.
- Your profile and account will not be affected by the maintenance.
- We don't do site maintenance on all accounts at the same time, so it is possible that some of your friends will be able to access the site while your account is unavailable.
- It is not necessary to contact us about Site Maintenance.
- If your maintenance lasts longer than 24 hours, please follow these instructions to clear your browser's cache and cookies.
If you're still having trouble after trying the above steps, please click here.

Some users have not been able to log in and are receiving this error m...
Some users have not been able to log in and are receiving this error message. We are aware of this problem and are working on resolving the issue soon. Please report this issue here.
Login and Password: Bugs and known problems
Before reporting a new bug, be sure to review existing login issues li...
Before reporting a new bug, be sure to review existing login issues listed here. If you are having problems creating an account, click here.
Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.
Please submit new bug reports related to problems accessing your existing account here.
Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.
Please submit new bug reports related to problems accessing your existing account here.
General Application Support: Application Directory
If you're experiencing an issue with a third-party application that yo...
If you're experiencing an issue with a third-party application that you have authorized for your account (e.g., the Causes application), please click on the application's name in "Applications by External Developers." Note that applications are listed only if you are logged in to your Facebook account.
Networks: Joining or leaving a network
What type of network are you trying to add?
A work network:
Please n...
What type of network are you trying to add?
A work network:
A work network:
Please note that if your company does not distribute official email addresses to employees, we will be unable to create a workplace network for you.A college network:
If you have a work email address that has the company domain, please click this link.
If you’re not receiving the confirmation email, please check your email application's spam or junk folder or filter.
In order to join one of our college networks, you need to have a valid email address from one of the schools we support. This email account needs to be set up to send or receive external emails. To accommodate alumni, we accept school affiliated alumni email addresses, which are available at many schools (often for free) through their school or alumni association.A high school network:
If your school does not provide you with an email address, you will not be able to join that network at this time.
If you have an email address from your school, but aren’t able to receive the confirmation email, please check your spam and junk-related folders and filters.
If you’re still unable to add a college network, please click here.
If you cannot add your college or university because it is not supported, please click on this link.
If you do not have an option to add a high school network to your account, then you may be ineligible to register with a high school at this time. If you currently attend high school and are between the ages of 13 and 18 but have not provided this information accurately, please use the link at the bottom to contact us – we’ll then be able to update your account. If you are over the age of 18, you will need to add your high school information to the Education section of your Profile, as you are no longer eligible to add a high school network. Note that people will still be able to find you in a Classmates Search.
If you are unable to add your high school network because you have recently switched high school networks, you may need to wait until the block expires before adding a new high school. If you are registered in a high school that you do not currently attend, please use the form below to contact us – we’ll then be able to update your account.
If you are unable to add your high school network because we do not support your high school, we can help to add the network to Facebook. Please click here to contact us with your high school information.
To join a college network, you need to have a valid school email addr...
- To join a college network, you need to have a valid school email address. If you've already graduated, college alumni email accounts work too. You must be able to access this email address to confirm your affiliation. Join a college network from the Networks tab of the Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.
- To join a high school network, you must be a current high school student. If you have a school email address or an invitation from another member of your high school network, you will be able to affiliate during sign up. Alternatively, you can sign up for the site as an unaffiliated high school user. You will be asked to list your high school's name. Once you are on the site, you will need to be approved by a classmate in your high school network in order to join it. If you do not successfully affiliate with a high school network within sixty days, you will not be confirmed into the network and it will be removed from your account.
- To join a work network, you need to have a work email address from a supported company. This will put you on a network with your coworkers. Join a work network from the Networks tab of your Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.
You can add a new network by going to the Networks tab of your Account...
You can add a new network by going to the Networks tab of your Account Settings page and following the steps provided. Please note that you will have to validate your affiliation with college and/or work networks via an authenticated email address. Facebook allows you to be a member of up to five different networks. For example, transfers and grad students can be part of networks at two different schools; recent college grads can be affiliated with their school and their place of work.
Note that joining a new network will by default make your profile visible to other members of that network. If you would like to restrict your profile privacy, you can do this on your Privacy Settings page. Joining a new network will not change previous settings for content you’ve added like photos, videos, etc.
Note that joining a new network will by default make your profile visible to other members of that network. If you would like to restrict your profile privacy, you can do this on your Privacy Settings page. Joining a new network will not change previous settings for content you’ve added like photos, videos, etc.
If you no longer want to be affiliated with one of your networks, simp...
If you no longer want to be affiliated with one of your networks, simply go to the Networks tab of your Account Settings page. From there, click on the "Leave Network" link to the right of the network that you wish to leave. Leaving this network means that you will no longer be able to see the profiles of non-friends there. It also means that you will be removed from all groups and events that you have joined and created on that network.
If you sign up for Facebook without a network you will only be able to...
If you sign up for Facebook without a network you will only be able to see the profiles of confirmed friends, whereas users with networks will be able to browse profiles within their networks. Being affiliated with a network also allows you to see groups and events that are specific to your network. If you're worried about who can see your profile, you can always control this from the Privacy page.
To add a network affiliation, just go to the Networks tab of your Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.
To add a network affiliation, just go to the Networks tab of your Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.
Usernames: Facebook Pages
If you are an administrator of a Facebook Page, you will be able to ch...
If you are an administrator of a Facebook Page, you will be able to choose your username at facebook.com/username just like a user selecting a username for their profile. There will be an interface for you to choose usernames for the Pages you administer.
If you are an administrator of a Page, you will be able to choose a us...
If you are an administrator of a Page, you will be able to choose a username for each Page at http://www.facebook.com. There will be an interface for you to choose usernames for the Facebook Pages you administer.
No. Once you have claimed a username by clicking the "Confirm" button,...
No. Once you have claimed a username by clicking the "Confirm" button, it is not possible to edit it, or to transfer your username to a different account on Facebook. Additionally, when an account is removed from the site, its username will not be made available to other users for security reasons.
If you wish to report that someone’s username infringes your rights, p...
If you wish to report that someone’s username infringes your rights, please fill out our username IP infringement form. For all other reports of intellectual property infringement, including Page names, please click here.
If you wish to report that someone’s username infringes your rights, a...
If you wish to report that someone’s username infringes your rights, all you need to do is fill out our username IP infringement form here.
Home page: Notifications
Please make sure you have not adjusted your email notification setting...
Please make sure you have not adjusted your email notification settings from the Notifications tab of the Account page.
Please check your spam/junk email filter to ensure that emails coming from Facebook have not been incorrectly placed in this folder. Be sure to add the "@facebookmail.com" email domain to your email account's safe senders list.
If you are still not receiving emails from Facebook, please contact your ISP (Internet Service Provider) to ensure that they are not blocking email traffic coming from Facebook.
If you've completed all steps above, please click here to submit your report to Facebook.
Please check your spam/junk email filter to ensure that emails coming from Facebook have not been incorrectly placed in this folder. Be sure to add the "@facebookmail.com" email domain to your email account's safe senders list.
If you are still not receiving emails from Facebook, please contact your ISP (Internet Service Provider) to ensure that they are not blocking email traffic coming from Facebook.
If you've completed all steps above, please click here to submit your report to Facebook.
To control what email notifications Facebook sends to you, simply go t...
To control what email notifications Facebook sends to you, simply go to the "Notifications" tab of the Account page.
If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.
If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.
Ads: Advertising Policies
If you choose to include an image with your ad, it must be relevant an...
If you choose to include an image with your ad, it must be relevant and appropriate to the ad. Images that are overly suggestive or graphic in any way may be rejected even if they are relevant to the ad. Images that may be insulting or demeaning to users in any way are prohibited. If the image contains text, the text must adhere to all of the same policies that apply to the regular ad text.
We encourage you to visit Facebook's Advertising Guidelines for more information about these policies. Also review the disapproval details that were sent to your account email address, and are also visible in your Ads Manager alongside each disapproved ad.
We encourage you to visit Facebook's Advertising Guidelines for more information about these policies. Also review the disapproval details that were sent to your account email address, and are also visible in your Ads Manager alongside each disapproved ad.
Gifts
Your balance was updated to reflect an increase in the value of each c...
Your balance was updated to reflect an increase in the value of each credit. Credits are now 10 for $1 USD. Most gifts in the gift shop now cost 10 credits instead of 100. For example, if you had 300 credits, you now will have 30 credits and would still be able to buy 3 gifts.
In the Gift Shop, you can select your gift recipient, gift image and d...
In the Gift Shop, you can select your gift recipient, gift image and delivery option (public, private or anonymous), and add a message for the recipient. If you don't have any gift credits on your account, you'll be prompted to buy gift credits, and then taken to a page where you can select the number of credits you'd like to purchase and enter your credit card information.
You can manage your stored credit cards on Facebook by going to the Ac...
You can manage your stored credit cards on Facebook by going to the Account page and scrolling to the "Manage Credit Cards" section.
Yes, you can delete a gift by clicking on 'See All' on the Gift Box an...
Yes, you can delete a gift by clicking on 'See All' on the Gift Box and managing your gifts from that page. You can delete gifts / make public gifts private, which removes them from the Wall and makes it so that others will not be able to read the message or know who sent it.
Ads: Targeting Options
As you select each targeting criterion, we will display the approximat...
As you select each targeting criterion, we will display the approximate number of users that your targeting encompasses. Please keep in mind that this estimate is not exact and that if you are not receiving as many clicks or impressions as you would like, it is possible that your targeting constraints are too restrictive. Please consider relaxing your targeting constraints if this is the case.
Keywords are based on interests, activities, and favorite books, TV sh...
Keywords are based on interests, activities, and favorite books, TV shows, movies, or job titles that users list in their Facebook profiles. They may also come from the names of groups or Pages users belong to or are fans of. For example, if you choose to target the keyword "Dave Matthews Band," then your ad will only display on users’ accounts that have listed Dave Matthews Band in the "Favorite Music" section on their profile, or are members of a Dave Matthews Band group or Facebook Page.
"Friends of connections" targeting allows you to target friends of you...
"Friends of connections" targeting allows you to target friends of your connections. Connections are fans of your Page, users who have RSVP’d Yes or Maybe to your Event, members of your Group, and users who have interacted with your Application.
In addition to harnessing the social graph by targeting your connections’ friends, every "Friends of connection" targeted ad promoting a Page or Event includes social content about a friend’s interaction with your business, amplifying the relevancy of your ad. Let’s take a look at an example. Annie is a fan of the Etsy Page. When Etsy wants to promote their Facebook Page, they can choose to target an ad to Annie’s friends by selecting the "Friends of connection" filter. Annie’s friends will receive the Etsy ad with the following sentence: "Annie Ta is a fan of this Page." Annie’s friends are naturally more interested because Annie’s interaction with Etsy is showcased directly in the ad.
To take advantage of this targeting capability, simply look for the "Friends of connections: Target users whose friends are connected to:" field in the ad targeting interface. As you begin to type the name of your Page, Application, Group or Event in the field, the names of eligible content that you manage on Facebook will appear in the type-ahead. You must be an admin of the Page, Application, Group or Event. It's not currently possible to target users who have connections with Facebook content for which you are not an admin.
In addition to harnessing the social graph by targeting your connections’ friends, every "Friends of connection" targeted ad promoting a Page or Event includes social content about a friend’s interaction with your business, amplifying the relevancy of your ad. Let’s take a look at an example. Annie is a fan of the Etsy Page. When Etsy wants to promote their Facebook Page, they can choose to target an ad to Annie’s friends by selecting the "Friends of connection" filter. Annie’s friends will receive the Etsy ad with the following sentence: "Annie Ta is a fan of this Page." Annie’s friends are naturally more interested because Annie’s interaction with Etsy is showcased directly in the ad.
To take advantage of this targeting capability, simply look for the "Friends of connections: Target users whose friends are connected to:" field in the ad targeting interface. As you begin to type the name of your Page, Application, Group or Event in the field, the names of eligible content that you manage on Facebook will appear in the type-ahead. You must be an admin of the Page, Application, Group or Event. It's not currently possible to target users who have connections with Facebook content for which you are not an admin.
Warnings
Spamming is the abuse of electronic messaging systems to indiscriminat...
Spamming is the abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages. While you may not have been purposely trying to commercially solicit other users, repeatedly sending the same message or making the same post is a violation of Facebook’s Terms of Use and is considered a very serious offense.
To protect our users from spam and other unsolicited commercial messages, Facebook has imposed stringent guidelines that flag when a user repeatedly sends or posts the same message, even if you were simply trying to organize a group or event.
Facebook has several recommended alternatives that can ensure these situations don’t arise again. If you were trying to organize an event and were sending out all of the information in messages, we suggest you create a Facebook Event by going to the Events page and then clicking "Create an Event." You can then fill in all the necessary information for the event and invite all your friends using the invite feature within the event. You can also utilize the "Message All" feature, which allows you to message all guests that have RSVP’d ‘yes’ to the event.
If you were trying to promote your group by posting a link to join it in a message, on a wall, or in a discussion board, this can be construed as spam. We suggest making your friends administrators of this group so that they can invite their friends using the Invite functionality built into the group. You can do this by clicking on "Edit Group Members" and then on "make admin" next to the users’ names. Each admin can invite his/her own friends to the group.
To protect our users from spam and other unsolicited commercial messages, Facebook has imposed stringent guidelines that flag when a user repeatedly sends or posts the same message, even if you were simply trying to organize a group or event.
Facebook has several recommended alternatives that can ensure these situations don’t arise again. If you were trying to organize an event and were sending out all of the information in messages, we suggest you create a Facebook Event by going to the Events page and then clicking "Create an Event." You can then fill in all the necessary information for the event and invite all your friends using the invite feature within the event. You can also utilize the "Message All" feature, which allows you to message all guests that have RSVP’d ‘yes’ to the event.
If you were trying to promote your group by posting a link to join it in a message, on a wall, or in a discussion board, this can be construed as spam. We suggest making your friends administrators of this group so that they can invite their friends using the Invite functionality built into the group. You can do this by clicking on "Edit Group Members" and then on "make admin" next to the users’ names. Each admin can invite his/her own friends to the group.
You can create a Facebook Page.
Facebook Pages give brands and busines...
You can create a Facebook Page.
Facebook Pages give brands and businesses an opportunity to create a presence on Facebook. Brands and businesses can customize their Facebook Page to maximize user interaction and interest. A Facebook Page will allow brands and businesses to deepen connections with users and give the ability to maximize viral promotion through Social Ads. Click here to create a Page, or simply click on the "Create a page for your business" link at the bottom of any Page.
You can create Social Ads.
Social Ads leverage the power and viral nature of Facebook News Feed by serving relevant stories when users’ friends take actions with a Facebook Page or Application. In addition to providing a more relevant advertising experience for users, Social Ads help brands and businesses maximize reach to a greater percentage of the Facebook audience. To learn more about Social Ads and start creating your campaign, please click here.
Facebook Pages give brands and businesses an opportunity to create a presence on Facebook. Brands and businesses can customize their Facebook Page to maximize user interaction and interest. A Facebook Page will allow brands and businesses to deepen connections with users and give the ability to maximize viral promotion through Social Ads. Click here to create a Page, or simply click on the "Create a page for your business" link at the bottom of any Page.
You can create Social Ads.
Social Ads leverage the power and viral nature of Facebook News Feed by serving relevant stories when users’ friends take actions with a Facebook Page or Application. In addition to providing a more relevant advertising experience for users, Social Ads help brands and businesses maximize reach to a greater percentage of the Facebook audience. To learn more about Social Ads and start creating your campaign, please click here.
If you think your account was disabled by mistake, you can send an app...
If you think your account was disabled by mistake, you can send an appeal to Facebook.
Be sure to write from the email address associated with your disabled Facebook account. This step must be completed in order to verify account ownership.
Please include the following account information in your email:
You can send this information to Facebook by clicking here.
Note that sending multiple emails will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly. We appreciate your patience.
Be sure to write from the email address associated with your disabled Facebook account. This step must be completed in order to verify account ownership.
Please include the following account information in your email:
- Full name
- Date of birth (month/day/year)
- Login email address
- Any additional information or questions
You can send this information to Facebook by clicking here.
Note that sending multiple emails will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly. We appreciate your patience.
Profile: Editing my profile information or layout
When viewing your own profile, scroll over the blue title bar at the t...
When viewing your own profile, scroll over the blue title bar at the top of any profile box. If you are allowed to move the section, your mouse cursor will turn into an icon that points in four directions, and you can move the profile box up, down, left, or right. If the icon only points up and down, you can only move the profile box vertically.
When you see this icon, click the mouse and hold down. Drag the section around your profile until it’s in the spot you desire. If you are not able to move a section into a certain position, you will see an on-screen notification. Please note that your profile picture and sections on the Info tab can never be moved.
When you see this icon, click the mouse and hold down. Drag the section around your profile until it’s in the spot you desire. If you are not able to move a section into a certain position, you will see an on-screen notification. Please note that your profile picture and sections on the Info tab can never be moved.
To add family members to your profile, follow the steps below:
Go to ...
To add family members to your profile, follow the steps below:
- Go to the Info tab of your profile.
- Select the "Edit Information" link.
- In the Family field, use the drop-down menu to select the relationship you are adding.
- Type your family member’s name. If you are entering children that are not on Facebook, you can include their dates of birth.
- Click "Add another family member" to add more relatives.
- Select "Save Changes" when you are finished.
Yes. To create a tab that is powered by an application, click the "+" ...
Yes. To create a tab that is powered by an application, click the "+" icon at the top-right of your profile page. You will then be able to select an application from the menu that appears and create a dedicated tab for the application. At this time you cannot add multiple applications to a tab you have created. However, your Boxes tab can have as many applications as you would like.
Search: Public search listings on internet search
Please make sure that you have enabled your public search listing to b...
Please make sure that you have enabled your public search listing to be found by going to the Privacy page and clicking the Search section. On the following page, please make sure that you have selected "Everyone" for your search visibility and that you have checked the box next to "Create a public search listing for me and submit it for search engine indexing." Keep in mind that once you’ve changed your settings on Facebook, there may be a delay until the external search directory updates. To request an immediate change, you will have to contact the search engine in question.
If you are under the age of 18 then you will not have a public search listing. When you turn 18, please make sure to review your public search listing privacy settings.
If you are under the age of 18 then you will not have a public search listing. When you turn 18, please make sure to review your public search listing privacy settings.
The public search listing shows the profile picture thumbnail and link...
The public search listing shows the profile picture thumbnail and links to interact with you on Facebook. People will have to register in order to message or add you as a friend. You can also restrict what information shows in your public listing by going to the Search privacy page and editing the section called "How Can People Contact You?" For instance, if you do not want your profile picture to be shown, you can uncheck that box.
By default, a public search listing is created for all Facebook accoun...
By default, a public search listing is created for all Facebook accounts that belong to users 18 years of age and older. If you do not want people to be able to find you in a search engine result, please go to the Privacy page and click the Search section. On the following page you can deselect the option to "Create a public search listing for me and submit it for search engine indexing." Please note that once you’ve changed your settings on Facebook, there may be a delay until the external search directory updates. To request the immediate removal of this search listing, you will have to contact the search engine in question.
Please keep in mind that your search engine result will not allow anyone to view sensitive information about you. The most a search engine will be able to display is your name, profile picture thumbnail, and friends' thumbnails. We’ve added this functionality to make it easier for your friends to connect with you on Facebook.
Please keep in mind that your search engine result will not allow anyone to view sensitive information about you. The most a search engine will be able to display is your name, profile picture thumbnail, and friends' thumbnails. We’ve added this functionality to make it easier for your friends to connect with you on Facebook.
Ads: Glossary of Ad Terms
To create an ad report and export it as an Excel (.xls) or .csv file, ...
To create an ad report and export it as an Excel (.xls) or .csv file, please click on Ads Manager. From the ‘Ads Manager’ tab you can click on the 'Reports tab to export a report that will give you detailed information about your ads' performance. On the Reports page, you’ll be able to select the appropriate report type, unit of time, and date range for your report.
Photos: Using iPhoto Exporter
You must synchronize the iPhoto Exporter plugin with your Facebook acc...
You must synchronize the iPhoto Exporter plugin with your Facebook account by logging in to Facebook from the plugin.
To do so, follow the steps below:
To do so, follow the steps below:
- Go to the Facebook tab of the Export window.
- Click the "Login" button in the upper left corner. This will launch a new window in your Internet browser that lets you log in.
It is currently impossible to upload photos directly to a group or eve...
It is currently impossible to upload photos directly to a group or event from iPhoto. Please keep in mind that you can always move photos from an album to a group or event by clicking "Add Photos" and then selecting the "Add from My Photos" tab.
Facebook iPhoto Exporter
You must synchronize the iPhoto Exporter plugin with your Facebook acc...
You must synchronize the iPhoto Exporter plugin with your Facebook account by "logging in" to Facebook from the plugin. On the "Facebook" tab of the "Export" window, click on the "Login" button at the upper left corner. This will launch a new window in your Internet browser that lets you log in.
Once you have successfully logged in from the plugin, the button will change to "Logout." If you need to switch Facebook accounts, or if you are having trouble exporting photos to your account, click on this button to log out, and then you may log in again.
Once you have successfully logged in from the plugin, the button will change to "Logout." If you need to switch Facebook accounts, or if you are having trouble exporting photos to your account, click on this button to log out, and then you may log in again.
At this time you cannot upload photos directly to a group or event fro...
At this time you cannot upload photos directly to a group or event from iPhoto. Please keep in mind you can always move photos from an album to a group or event by clicking "Add Photos" and then selecting the "Add from My Photos" tab.
The latest version (7.1.3) of iPhoto may cause general problems with t...
The latest version (7.1.3) of iPhoto may cause general problems with the exporter.
If you are using an earlier version of iPhoto, please try to uninstall the exporter and reinstalling it. To uninstall the Facebook plugin for iPhoto please follow these directions:
When you restart iPhoto, the Facebook tab should no longer appear under export options.
Please go here to download the latest version of the iPhoto Exporter.
If you are using an earlier version of iPhoto, please try to uninstall the exporter and reinstalling it. To uninstall the Facebook plugin for iPhoto please follow these directions:
- Right Click on iPhoto in the applications folder, and select "Show Package Contents"
- Under Contents/PlugIns you will see Facebook.iPhotoExporter
- Quit iPhoto if it is running, then move Facebook.iPhotoExporter to the trash.
When you restart iPhoto, the Facebook tab should no longer appear under export options.
Please go here to download the latest version of the iPhoto Exporter.
Friends: Bugs and Known Problems
Friend removals are not caused by a technical error on the site, as it...
Friend removals are not caused by a technical error on the site, as it is not possible for a friend to be removed without confirmation from one of the users involved. The issue you are experiencing is caused by one of the following reasons:
- This person removed you from their Friend List, either intentionally or accidentally.
- This person has deactivated their account, causing them to disappear from all Friend Lists. If they choose to reactivate their account, they will reappear on these lists.
Please make sure that you received this request at an email address th...
Please make sure that you received this request at an email address that is listed on your account. If the request was sent to a different email address then it will not show in your account. Feel free to send the other person a friend request from your account. Alternatively, you could ask them to request you as a friend again at the appropriate email address.
In addition, if someone deactivates his or her account, you will not see the friend request on your Home page.
In addition, if someone deactivates his or her account, you will not see the friend request on your Home page.
General Application Support: Application Privacy Settings
You now have a variety of application settings to fine-tune your inter...
You now have a variety of application settings to fine-tune your interactions with applications on Facebook. To get started, click on the "Applications" button at the left end of the Chat bar at the bottom of any Facebook page. In the menu that appears, click on the "Edit" link and you’ll be taken to the Edit Applications page, where you will see:
- Bookmarks. Edit the settings of your bookmarked applications.
- Authorized. Edit the settings of applications that you have used and allowed to access your information.
- Wall Permissions. Determine what types of stories you want to appear related to these applications.
- Additional Permissions. Adjust an application's ability to email you or access your data while offline (for example, a friend of yours might want to use an application with you even while you're not logged in to Facebook).
- External Website Settings. Change your settings for external websites here.
Networks: High school networks
To change your high school network, simply go to the go to the Network...
To change your high school network, simply go to the go to the Networks tab of your Account Settings page and identify the school that you’ve moved to. Note that you can only change networks once every six months.
Also, note that if you move to a school that you do not attend and are reported for doing so, you will be permanently banned from the site.
Also, note that if you move to a school that you do not attend and are reported for doing so, you will be permanently banned from the site.
High school networks are for current high school students only. Unfort...
High school networks are for current high school students only. Unfortunately, you cannot affiliate with a high school network as an alum.
High school alumni can list the school that they graduated from in the Education Information section of their profile. To edit this information, go to your profile’s Info tab and select the "Edit" link that appears in the Education Information section. Also, you can search for other people who have listed a specific high school on their profile by using Classmate Search.
High school alumni can list the school that they graduated from in the Education Information section of their profile. To edit this information, go to your profile’s Info tab and select the "Edit" link that appears in the Education Information section. Also, you can search for other people who have listed a specific high school on their profile by using Classmate Search.
Events: How to use the Events application
When you are invited to an event, a notification will be posted on you...
When you are invited to an event, a notification will be posted on your home page and you will also receive a notification email. To respond to the invitation, simply follow the link in either notification and choose whether you are "attending," "maybe attending," or "not attending."
You can export your Facebook events into many other scheduling program...
You can export your Facebook events into many other scheduling programs, such as Apple iCal, Microsoft Outlook, and Google Calendar. To do this, please follow the directions below:
- Click the "Export" button that appears below the photo on any particular event‘s page, or go to the Events page and click the "Export Events" link to export all of your upcoming events.
- Save the events to your computer as an ".ical" file, and import the events using your preferred scheduling program.
You can remove an event from your list of upcoming events by going to ...
You can remove an event from your list of upcoming events by going to the event's page and clicking "Remove from My Events" in the right column. You will be removed from the list of invited guests and the event you will be removed from your profile.
Groups: Group privacy
Unfortunately, you will not be able to send a second group invitation ...
Unfortunately, you will not be able to send a second group invitation to the same friend. Please tell the user to contact us directly from the login email address associated with their account. They should also make sure to include the full name and web address (URL) of the group.
Ads: Billing
If you are seeing these error messages it is because when we attempted...
If you are seeing these error messages it is because when we attempted to charge your card on file for accrued advertising charges, your credit card or issuing bank declined the charge. Here you can find the most common reasons a charge might be declined:
*Card reached its limit
*Card exceeded its maximum amount allowed for a single charge
*Card exceeded the maximum number of charges card it can receive in a period
*Card doesn’t accept charges from ‘Facebook’ or other online sources for fraud protection reasons
*Card doesn’t allow for automated billing
*Card doesn’t allow for international transactions
*Card reached its limit
*Card exceeded its maximum amount allowed for a single charge
*Card exceeded the maximum number of charges card it can receive in a period
*Card doesn’t accept charges from ‘Facebook’ or other online sources for fraud protection reasons
*Card doesn’t allow for automated billing
*Card doesn’t allow for international transactions
Ads: Campaign Cost and Budgeting
Yes, there are costs associated with Facebook Ads. You can estimate th...
Yes, there are costs associated with Facebook Ads. You can estimate the cost as you create your ads. If you'd like to see what we recommend you bid for each click (CPC) or thousand impressions (CPM), just enter your targeting criteria and go through to the last step of ad creation (you won't have to enter any payment information until the next step, so you can do this without purchasing an ad). The "bid estimator" will show you the range of bids that are currently winning the auction among ads similar to yours.
When you run your ad you will only be charged for the number of clicks you receive (CPC) or the number of impressions of your ad that are displayed (CPM). The amount that you are charged will never exceed your daily budget. There are no additional fees for running Facebook Ads.
When you run your ad you will only be charged for the number of clicks you receive (CPC) or the number of impressions of your ad that are displayed (CPM). The amount that you are charged will never exceed your daily budget. There are no additional fees for running Facebook Ads.
There is no set cost for Facebook Ads, but you can estimate the cost a...
There is no set cost for Facebook Ads, but you can estimate the cost as you create an ad. Just enter your targeting criteria and go through to Step 4 of ad creation (you won't have to enter any payment information until the next step, so you can do this without purchasing an ad). The "bid estimator" will show you the range of bids that are currently winning the auction among ads similar to yours. Based on this, you can determine how much you wish to spend per click or per thousand impressions. You can multiply that number by the number of clicks/thousand impressions you wish to receive each day to determine your approximate daily budget.
When you run your ad you will only be charged for the number of clicks you receive (CPC) or the number of impressions of your ad that are displayed (CPM). The amount that you are charged will never exceed your daily budget.
When you run your ad you will only be charged for the number of clicks you receive (CPC) or the number of impressions of your ad that are displayed (CPM). The amount that you are charged will never exceed your daily budget.
There is no set cost for Facebook Ads, but you can estimate the cost f...
There is no set cost for Facebook Ads, but you can estimate the cost for your ads in the ad creation interface. If you'd like to see what we recommend you bid for each click (CPC) or thousand impressions (CPM), just enter your targeting criteria and go through to Step 4 of ad creation (you won't have to enter any payment information until the next step, so you can do this without purchasing an ad). The "bid estimator" will show you the range of bids that are currently winning the auction among ads similar to yours. Based on this, you can determine how much you wish to spend per click or per thousand impressions.
We do recommend that you enter your true maximum cost per click or CPM when creating an ad – this will increase the likelihood that you do not miss out on clicks or impressions that you otherwise could have received as the required bid range fluctuates. The cost per click or CPM associated with an ad, along with the ad quality, influences how often it is shown.
We do recommend that you enter your true maximum cost per click or CPM when creating an ad – this will increase the likelihood that you do not miss out on clicks or impressions that you otherwise could have received as the required bid range fluctuates. The cost per click or CPM associated with an ad, along with the ad quality, influences how often it is shown.
Your maximum cost per click or CPM must be less than your daily budget...
Your maximum cost per click or CPM must be less than your daily budget. Your daily budget must be at least 2x the CPC or CPM you have specified. The total billable value of clicks or impressions in a Facebook billable day will never exceed your daily budget.
Actions from External Websites
You have control over your information and who sees it. Affiliate webs...
You have control over your information and who sees it. Affiliate websites can only generate stories about your actions if you are logged in to Facebook at the same time. You will always be notified when another website wants to publish a story about you. To opt out of having a story published, simply click "No, thanks."
If you change your mind after you’ve granted permission, you will have one more opportunity to opt out before the story is published on Facebook. You will also have the option to specify whether you want that website to always publish stories, notify you before publishing stories, or never publish stories about you.
Keep in mind that affiliate websites never have access to your profile information, nor does Facebook receive any personal data about you from an affiliate site.
If you change your mind after you’ve granted permission, you will have one more opportunity to opt out before the story is published on Facebook. You will also have the option to specify whether you want that website to always publish stories, notify you before publishing stories, or never publish stories about you.
Keep in mind that affiliate websites never have access to your profile information, nor does Facebook receive any personal data about you from an affiliate site.
Facebook's communication with your actions on external sites is limite...
Facebook's communication with your actions on external sites is limited to the stories that site attempts to send back to Facebook. For example, if you are on eBay, and place a bid, put something up for sale, and write a review of a seller, Facebook will only be notified of the actions for which eBay wants to create a story. Thus, if eBay only wants to publish a story when you put something up for sale, only one story will be sent to Facebook after you have been notified. Facebook will have no access to other actions you have taken or other information involving your eBay account. Additionally, eBay has no access to information from your Facebook account.
To take advantage of the ability to generate stories from another site, you must be logged into Facebook while you interact with one of these affiliated sites. You will always be notified and given the opportunity to opt out of having any particular story published. Please keep in mind that affiliate websites never have access to your profile information, nor does Facebook receive any personal data about you from an affiliate site.
To take advantage of the ability to generate stories from another site, you must be logged into Facebook while you interact with one of these affiliated sites. You will always be notified and given the opportunity to opt out of having any particular story published. Please keep in mind that affiliate websites never have access to your profile information, nor does Facebook receive any personal data about you from an affiliate site.
If you are logged in to Facebook and take an action on an affiliated s...
If you are logged in to Facebook and take an action on an affiliated site, the website will alert you that it has a story it would like to send to your Facebook profile. You can then choose to take the following actions:
- You can click the ‘Learn More’ link to find out more about that story or edit your privacy settings for these external stories.
- You can click the ‘This isn’t me’ link if the Facebook account does not match the person using the external site. In this case, Facebook will never publish the story or otherwise share any information with the user’s friends on Facebook.
- You can click ‘No Thanks’ in which case Facebook will never publish that story or otherwise share any information with your friends on Facebook.
- You can click 'Close' or simply ignore the notification in which case the story will be sent to Facebook, but will not be published on the site. Next time you navigate to the Facebook Home page after interacting with an affiliate site, you’ll receive a second reminder that the affiliate website would like to publish a story on your behalf. There are three things you can do with this story—approve the story by clicking Okay, remove the story by clicking "Remove", or ignore the entire message by doing nothing. If you approve the story and click "Okay", the story will be published in your Mini-Feed and may appear in your friends' News Feeds. If you remove the story using the "Remove" link next to it, the story will never appear in your Mini-Feed or a friend’s News Feed. If you ignore the whole message, it will go away after a few days and nothing will be published to Mini-Feed or News Feed. However, when you ignore a story, it remains queued, so that the next time you generate a Beacon story, this home page message will have two stories, instead of one.
You can edit your privacy settings any time you are notified that an a...
You can edit your privacy settings any time you are notified that an affiliated site has a story it would like to send to Facebook directly from that notification. You can also edit your privacy settings at any time directly on the Privacy Settings for External Websites page. On this page you have the option to specify for each website whether you want that website to always publish stories, notify you before publishing stories, or never publish stories for you. If you select "Always" publish stories, you will still be notified on that website via a pop-up when you generate a story, but instead of needing to approve it again on your home page, it will go straight to your profile.
When a Facebook user takes a Beacon-enabled action on a participating ...
When a Facebook user takes a Beacon-enabled action on a participating site, information is sent to Facebook in order for Facebook to operate Beacon technologically. If a Facebook user clicks "No Thanks" on the affiliate site notification, Facebook does not use the data and deletes it from its servers. Separately, before Facebook can determine whether the user is logged in, some data may be transferred from the participating site to Facebook. In those cases, Facebook does not associate the information with any individual user account, and deletes the data as well.
If you ignore the pop-up box, the story generated will be sent to Face...
If you ignore the pop-up box, the story generated will be sent to Facebook, but will not be published. The next time you visit your home page, you’ll see a message remind you that this story is being sent. You can then choose to approve the story and publish it, remove the story and never publish it, or ignore the story and act on it at a later time.
What happens if an action I take triggers In this case, unless you have selected to always publish stories from that website from the "External Websites" section of the Privacy page, you will have another chance remove the story the next time you go to your home page. A home page announcement lets you know that there is a story about to be published, and you can click the "Remove" link next to it. This prevents the story from being published and the story will never appear in your Mini-Feed or a friend’s News Feed.
In this case, unless you have selected to always publish stories from ...
In this case, unless you have selected to always publish stories from that website from the "External Websites" section of the Privacy page, you will have another chance to remove the story the next time you go to your home page. A home page announcement lets you know that there is a story about to be published, and you can click the "Remove" link next to it. This prevents the story from being published and the story will never appear in your Mini-Feed or a friend’s News Feed.
This program is no longer available to new sites. To integrate actions...
This program is no longer available to new sites. To integrate actions into your website, you can use Facebook Connect.
Notes: How to use the Notes application
To add photos to a note:
While you are writing or editing a note, cl...
To add photos to a note:
- While you are writing or editing a note, click "Choose File" below the body of the note.
- Click "Browse" to find and upload the image you want from your computer. Once the image is uploaded, you will be given the option to write a caption. The photo will then be assigned an identifier, like "Photo 1."
- Move this identifier text to the place in the text where you would like the image to appear. Next to the photo thumbnail, you will have the option to determine how you want the image aligned on the page (centered, right, side of the page, etc...)
- Click the "Publish" button when you are finished, or "Save Draft" to make more changes in the future before publishing your note. To view drafts at a later date, click the "My Notes" link on the Notes main page, and then click the "Drafts" tab.
Friends: Adding friends
After confirming a friend request from a new user:
Click the "Suggest...
After confirming a friend request from a new user:
- Click the "Suggest friends that he/she knows" link to bring up a window of all of your friends.
- Use the search bar to find a particular person, select the "Filter Friends" tab to sort your friends by network or Friend List, or simply scroll through your complete Friends List.
- Select a friend’s profile photo to add them to the "Selected" tab. You will see the number of selected friends in parentheses.
- Once you make all of your selections, click the "Send Suggestions" button to send a suggestion to each user that they add the new user as a friend.
There is no way to cancel a friend request once it has been sent.
There is no way to cancel a friend request once it has been sent.
Please make sure that you received this request at an email address th...
Please make sure that you received this request at an email address that is listed on your account. If the request was sent to a different email address then it will not show in your account.
In addition, if someone deactivates his or her account, you will not see the friend request on your Home page.
Feel free to send the other person a friend request from your account. Alternatively, you could ask them to request you as a friend again at the appropriate email address.
In addition, if someone deactivates his or her account, you will not see the friend request on your Home page.
Feel free to send the other person a friend request from your account. Alternatively, you could ask them to request you as a friend again at the appropriate email address.
Profile: Profile not appearing correctly
Please click here to view and report an error message you are seeing.
Please click here to view and report an error message you are seeing.
Platform and Developer Support: Integration into Facebook profiles, Pages, and Publisher
Once a user has authorized an application or connected with a website,...
Once a user has authorized an application or connected with a website, they can add a Profile Box or Profile Tab to their profile. But to do this, your application must provide support for profile boxes and/or profile tabs.
Profile Boxes can appear on either the left-hand side of the wall/info tabs on a user profile, or within the Boxes tab. Users can add these from within your application or website via the fb:add-section-button FBML tag. Your application must first set the profile calling the method profile.setFBML. This method is also used to update the profile box for the user. See http://wiki.developers.facebook.com/index.php/Fb:add-section-button and http://wiki.developers.facebook.com/index.php/Profile.setFBML
Profile Tabs are manually added by the user to their profile via the ""+"" shown when the user is viewing their profile. This list will only show tabs for applications that the user has authorized. You must specify a URL for the application tab in the developer app for it to appear in this list. A tab is basically a full page that displays content from your application for the user to share with their friends on their profile. For more details, see here: http://wiki.developers.facebook.com/index.php/New_Design_Tabbed_Profile
Profile Boxes can appear on either the left-hand side of the wall/info tabs on a user profile, or within the Boxes tab. Users can add these from within your application or website via the fb:add-section-button FBML tag. Your application must first set the profile calling the method profile.setFBML. This method is also used to update the profile box for the user. See http://wiki.developers.facebook.com/index.php/Fb:add-section-button and http://wiki.developers.facebook.com/index.php/Profile.setFBML
Profile Tabs are manually added by the user to their profile via the ""+"" shown when the user is viewing their profile. This list will only show tabs for applications that the user has authorized. You must specify a URL for the application tab in the developer app for it to appear in this list. A tab is basically a full page that displays content from your application for the user to share with their friends on their profile. For more details, see here: http://wiki.developers.facebook.com/index.php/New_Design_Tabbed_Profile
Platform and Developer Support: Connect FAQs
You can find the technical details where connect.registerUsers is desc...
You can find the technical details where connect.registerUsers is described. This is a more illustrative description.
You create a hash of email addresses for users on your site and send it to Facebook. Facebook compares your hash to a hash of all their user's email addresses and looks for matches. It does this comparison for every email address listed in each user's Contact Info on Facebook.
Initially, only Facebook knows that Jane Smith on your site is the same Jane Smith who's on Facebook. Your site will know they're the same person once she accepts the Connect request. This protects her accounts from being linked without her knowledge.
You create a hash of email addresses for users on your site and send it to Facebook. Facebook compares your hash to a hash of all their user's email addresses and looks for matches. It does this comparison for every email address listed in each user's Contact Info on Facebook.
Initially, only Facebook knows that Jane Smith on your site is the same Jane Smith who's on Facebook. Your site will know they're the same person once she accepts the Connect request. This protects her accounts from being linked without her knowledge.
Good question. Every time data is sent from Facebook to your app (whet...
Good question. Every time data is sent from Facebook to your app (whether the basic login status, or the result of an API call), it is signed with a signature. The JavaScript captures this signature and sets cookies to store it. Your server can check those cookies against your API secret key to verify that the information actually came from Facebook. See Verifying The Signature for more details.
Admins: Using Facebook Mobile to update fans
To find your Page, click "Friends," then "Pages" in the bottom right. ...
To find your Page, click "Friends," then "Pages" in the bottom right. You'll see the Pages you are an admin of under "My Pages."
We suggest you click on your Page, click the top-right arrow icon, and click "Add Favorite" so you can get easily navigate back to the Page.
To publish to your fans, simply use the composer (the "What’s on your mind" field) or click the photo icon. Posting videos to Pages is not yet available.
We suggest you click on your Page, click the top-right arrow icon, and click "Add Favorite" so you can get easily navigate back to the Page.
To publish to your fans, simply use the composer (the "What’s on your mind" field) or click the photo icon. Posting videos to Pages is not yet available.
First, click "Edit Page." Inside the Mobile settings module, you will ...
First, click "Edit Page." Inside the Mobile settings module, you will see the email address for your Page. To upload a photo or video, simply email the photo or video to your Page’s email address.
To put a caption for your photo or video, place the caption in the subject of the email. We recommend you save this email address in your phone’s address book.
Anyone emailing this address will be able to post to your fans, so please only share this address with other Page admins. You may generate a new email address by clicking the "refresh your upload email" link.
To put a caption for your photo or video, place the caption in the subject of the email. We recommend you save this email address in your phone’s address book.
Anyone emailing this address will be able to post to your fans, so please only share this address with other Page admins. You may generate a new email address by clicking the "refresh your upload email" link.
The easiest way to find your Page is to type in the URL for your Page....
The easiest way to find your Page is to type in the URL for your Page. To obtain a personalized Facebook URL for your Page, visit www.facebook.com/username.
If you are using a touch phone, you can also navigate by touching "Friends," then "Pages."
Use the composer (the "Write something…" field) to update your fans.
If you are using a touch phone, you can also navigate by touching "Friends," then "Pages."
Use the composer (the "Write something…" field) to update your fans.
To activate updating via text message, visit the Mobile settings for y...
To activate updating via text message, visit the Mobile settings for your Page, and click "Update Fans via Mobile" under the profile picture of your Page.
Please note that if your carrier is not listed in the drop-down menu, they are not currently supported for Facebook Mobile Texts. Please contact your mobile operator for more information.
You can associate multiple phone numbers for a single Page. However, you can only associate one Page or profile to each mobile number. If you associate a mobile number to your Page, that number cannot be associated to your profile or another Page.
Click here to view instructions and a guide on this feature.
Please note that if your carrier is not listed in the drop-down menu, they are not currently supported for Facebook Mobile Texts. Please contact your mobile operator for more information.
You can associate multiple phone numbers for a single Page. However, you can only associate one Page or profile to each mobile number. If you associate a mobile number to your Page, that number cannot be associated to your profile or another Page.
Click here to view instructions and a guide on this feature.
Events: Bugs and Known Problems
: If you are seeing a group or event invitation on your home page that...
: If you are seeing a group or event invitation on your home page that still appears after you have taken action on it, or that does not allow you to take action, try clearing your browser's cache and cookies by following the instructions here. If the invite remains after you have taken those steps, please submit a report here.
The option to message all guests will not appear on an event after it ...
The option to message all guests will not appear on an event after it has passed 5,000 guests. This includes guests who are listed as attending, maybe attending, or not yet replied. This measure is in place both for technical reasons and to prevent spam.
Also, if an event is hosted by a Page, the Page admin will not see the option to send a message to event guests. Individuals may be added as event admins in order to have this option.
We understand that these limitations may pose an inconvenience and will keep this in mind as we continue to improve the feature.
Also, if an event is hosted by a Page, the Page admin will not see the option to send a message to event guests. Individuals may be added as event admins in order to have this option.
We understand that these limitations may pose an inconvenience and will keep this in mind as we continue to improve the feature.
Due to restrictive search privacy, an event administrator’s name may b...
Due to restrictive search privacy, an event administrator’s name may be listed in black text and will not appear under the "Admins" section of the guest list. To contact this admin, you will need to use the event Wall or discussion board. If they remain unresponsive and you wish to gain admin status, you will need to create a separate event for this purpose.
Ads: What are Facebook Ads?
For monthly advertising campaign budgets under $30,000 USD we offer Fa...
For monthly advertising campaign budgets under $30,000 USD we offer Facebook Ads, which you can easily create using your own Facebook account.
You can target your ad by location, sex, age, keyword, relationship status, job title, workplace, or college. As you select each targeting criterion, we will display the approximate number of users that your targeting encompasses.
Additionally, there is no set cost for Facebook Ads. If you'd like to see what we recommend you bid for each click (CPC) or thousand impressions (CPM), just enter your targeting criteria and go through to Step 4 of ad creation (you won't have to enter any payment information until the next step, so you can do this without purchasing an ad). The "bid estimator" will show you the range of bids that are currently winning the auction among ads similar to yours.
You can target your ad by location, sex, age, keyword, relationship status, job title, workplace, or college. As you select each targeting criterion, we will display the approximate number of users that your targeting encompasses.
Additionally, there is no set cost for Facebook Ads. If you'd like to see what we recommend you bid for each click (CPC) or thousand impressions (CPM), just enter your targeting criteria and go through to Step 4 of ad creation (you won't have to enter any payment information until the next step, so you can do this without purchasing an ad). The "bid estimator" will show you the range of bids that are currently winning the auction among ads similar to yours.
Facebook's ad system employs an algorithm that estimates the best perf...
Facebook's ad system employs an algorithm that estimates the best performing ad based on a variety of factors, including the historical performance of the ad and its bid. The bid necessary to win our ad auction will fluctuate as our system learns more about your ad based on its actual performance, and as the pool of competing ads changes.
You may need to adjust your bid over time to keep your ad competitive in the auction. We also encourage advertisers to experiment with different ad creatives and targeting over time to keep their ads fresh and interesting to users.
You may need to adjust your bid over time to keep your ad competitive in the auction. We also encourage advertisers to experiment with different ad creatives and targeting over time to keep their ads fresh and interesting to users.
With Facebook Ads for Pages and Events, you may see stories about acti...
With Facebook Ads for Pages and Events, you may see stories about actions your friends have taken on Facebook attached to ads you see. For example, you might see a story about a friend becoming a fan of a Page related to the ad you're seeing. Similarly, your friends might see stories about you that relate to the ads they're seeing. Such stories will only be shown to friends, and will adhere to any privacy settings you've set for your account.
If you would like to see some of the ads that have been shown to you i...
If you would like to see some of the ads that have been shown to you in the past while you were browsing Facebook, you can visit this page. This will show you the Facebook ads that have been served to your account during the past 24 hours. We aren't able to retrieve any older Facebook ads for you, or ads you may have seen on applications. You can also view this page by clicking the "More Ads" link that appears below most Facebook Ads.
Facebook Credits
When having an issue completing a Facebook Credits transaction with a...
When having an issue completing a Facebook Credits transaction with an application, please select the application from the list below in order to report your issue.
- Birthday Calendar
- (fluff)Friends
- GroupCard
- (Lil) Green Patch
- MouseHunt
- PackRat
- Pirates: Rule the Caribbean!
- Robin Hood
- SocialCalendar
If you are having an issue using Facebook Gifts, please refer to the Gifts Help Center.
- Birthday Calendar
- (fluff)Friends
- GroupCard
- (Lil) Green Patch
- MouseHunt
- PackRat
- Pirates: Rule the Caribbean!
- Robin Hood
- SocialCalendar
If you are having an issue using Facebook Gifts, please refer to the Gifts Help Center.
You can manage your stored credit cards on Facebook by going to the Ac...
You can manage your stored credit cards on Facebook by going to the Account Settings page and scrolling to the "Manage Credit Cards" section.
Ads: Ad Scheduling and Delivery
You can view your ad as well as all the statistics related to the ads ...
You can view your ad as well as all the statistics related to the ads you have created on the Ad Campaigns page of the Ads Manager. On this page you can change your cost per click or CPM at any time while your ads are running, pause or unpause your ads, and delete your ads.
You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.
You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.
Notes: Importing and exporting notes
Facebook allows you to quickly and easily import an external blog from...
Facebook allows you to quickly and easily import an external blog from another website.
- On the Notes page, click the Import a blog link on the right side of the page.
- Enter the URL (web address) of your blog into the text box, and check the box underneath that states that you agree to our Terms of Use.
- To complete the process, click on "Save Settings." Once you do this, your previous posts will appear as notes and any new posts you make will automatically display.
If you are importing a blog into Facebook, edits or additions to your ...
This is a web page that can be easily checked by software tools called...
This is a web page that can be easily checked by software tools called news aggregators that can notify you when any new content is available from a particular source. For example, if you subscribe to the feed of your friends' Notes, you can easily find out when one of your friends writes a new note.
A news aggregator lets you keep track of all the feeds you care about. Our current favorite is Bloglines, a web-based application that requires no installation. If you follow the link to a feed in most web browsers, you'll find that you can easily subscribe to the feed. Whenever your friends' write new notes, Bloglines will let you know.
A news aggregator lets you keep track of all the feeds you care about. Our current favorite is Bloglines, a web-based application that requires no installation. If you follow the link to a feed in most web browsers, you'll find that you can easily subscribe to the feed. Whenever your friends' write new notes, Bloglines will let you know.
If you are unfamiliar with these programs, choose the Atom feed. It co...
If you are unfamiliar with these programs, choose the Atom feed. It contains additional information, such as links to the public profiles of the authors of notes. Both Atom and RSS are XML formats for syndication, and the differences between them are insignificant. You can view more detailed information about these programs on their websites: Atom 1.0 and RSS 2.0.
Groups: Posting content to a group
Group admins can select whether photos can be posted to a group from t...
Group admins can select whether photos can be posted to a group from the Customize tab of the Edit Group page. If photos are enabled, admins may allow all group members or only other admins to post them. Admins also have the ability to remove any photos they do not want to be associated with their group.
If you are allowed to add photos, you can do this by clicking the "Photos" icon in the Publisher at the top of the group’s main page. You can select up to five photos at a time to upload, or move as many photos as you want from an existing album. If this is an open group, the photos will be visible to everyone who views the group. Photos posted on closed and secret groups are only visible to other members.
If you are allowed to add photos, you can do this by clicking the "Photos" icon in the Publisher at the top of the group’s main page. You can select up to five photos at a time to upload, or move as many photos as you want from an existing album. If this is an open group, the photos will be visible to everyone who views the group. Photos posted on closed and secret groups are only visible to other members.
Group admins can select whether videos can be posted to a group from t...
Group admins can select whether videos can be posted to a group from the Customize tab of the Edit Group page. If videos are enabled, the admins have the choice to allow either all group members or only other admins to post videos.
If you are allowed to add videos, you can do this by clicking the "Video" icon in the Publisher at the top of the group’s main page. If this is an open group, the videos will be visible to everyone who views the group. The videos posted on closed and secret groups are only visible to other members. Admins always have the ability to remove videos that they do not want to be associated with their group.
If you are allowed to add videos, you can do this by clicking the "Video" icon in the Publisher at the top of the group’s main page. If this is an open group, the videos will be visible to everyone who views the group. The videos posted on closed and secret groups are only visible to other members. Admins always have the ability to remove videos that they do not want to be associated with their group.
Group admins can select whether links can be posted to a group from th...
Group admins can select whether links can be posted to a group from the Customize tab of the Edit Group page. Admins also have the ability to remove links that they do not want to be associated with their groups.
If you are allowed to post links, copy and paste the web address (URL) in the Publisher at the top of the group’s main page. If this is is an open group, the links will be visible to everyone who views the group. The links posted on closed and secret groups are only visible to other members.
If you are allowed to post links, copy and paste the web address (URL) in the Publisher at the top of the group’s main page. If this is is an open group, the links will be visible to everyone who views the group. The links posted on closed and secret groups are only visible to other members.
Platform and Developer Support: Application Directory
You can share your application’s URL with your friends, who can then u...
You can share your application’s URL with your friends, who can then use the application. When your application has at least ten monthly active users, you can submit it for approval into the Application Directory. Please keep in mind that a monthly active user (MAU) is an individual who has interacted with the app during 30 days. If a user authorized your app more than 30 days ago but hasn’t interacted with it since, you will see them listed as a user but this does not affect your MAU total.
To appear in search, your application will need to first be submitted ...
To appear in search, your application will need to first be submitted and approved for the Application Directory.
This usually takes one to two weeks.
This usually takes one to two weeks.
Once a user has authorized an application or connected with a website,...
Once a user has authorized an application or connected with a website, they can add a Profile Box or Profile Tab to their profile. But to do this, your application must provide support for profile boxes and/or profile tabs.
Profile Boxes can appear on either the left-hand side of the wall/info tabs on a user profile, or within the Boxes tab. Users can add these from within your application or website via the fb:add-section-button FBML tag. Your application must first set the profile calling the method profile.setFBML. This method is also used to update the profile box for the user. See http://wiki.developers.facebook.com/index.php/Fb:add-section-button and http://wiki.developers.facebook.com/index.php/Profile.setFBML
Profile Tabs are manually added by the user to their profile via the "+" shown when the user is viewing their profile. This list will only show tabs for applications that the user has authorized. You must specify a URL for the application tab in the developer app for it to appear in this list. A tab is basically a full page that displays content from your application for the user to share with their friends on their profile. For more details, see here: http://wiki.developers.facebook.com/index.php/New_Design_Tabbed_Profile
Profile Boxes can appear on either the left-hand side of the wall/info tabs on a user profile, or within the Boxes tab. Users can add these from within your application or website via the fb:add-section-button FBML tag. Your application must first set the profile calling the method profile.setFBML. This method is also used to update the profile box for the user. See http://wiki.developers.facebook.com/index.php/Fb:add-section-button and http://wiki.developers.facebook.com/index.php/Profile.setFBML
Profile Tabs are manually added by the user to their profile via the "+" shown when the user is viewing their profile. This list will only show tabs for applications that the user has authorized. You must specify a URL for the application tab in the developer app for it to appear in this list. A tab is basically a full page that displays content from your application for the user to share with their friends on their profile. For more details, see here: http://wiki.developers.facebook.com/index.php/New_Design_Tabbed_Profile
Every Facebook Page or application profile that has more than 1,000 fa...
Every Facebook Page or application profile that has more than 1,000 fans as of May 31, 2009, can get one username-specific URL associated with the page. If there are multiple administrators of a Page, the first username selected by any one of the administrators will be associated with the page. If you're an administrator, you can get more details here.
For your application profile, we recommend you choose a username that closely matches the name of your application. For a Facebook Page you maintain to promote your development company, you might choose your company name as your username.
For your application profile, we recommend you choose a username that closely matches the name of your application. For a Facebook Page you maintain to promote your development company, you might choose your company name as your username.
You can sign up for a username starting at 12:01 a.m. EDT on Saturday,...
You can sign up for a username starting at 12:01 a.m. EDT on Saturday, June 13, 2009, by visiting www.facebook.com/username. After selecting one for your application or company name, you will see a green check mark indicating that the name is available before you actually claim it. In some cases, your desired username may not be available because someone has already selected it or because we've reserved certain names that have been brought to our attention in an effort to help third parties protect their intellectual property and other rights. If your username is unavailable or you wish to report that another username infringes your intellectual property rights, please click here.
Be sure to check out this FAQ for answers to other common questions.
Be sure to check out this FAQ for answers to other common questions.
Ads: Information Security
With Facebook Ads for Pages and Events, you may see stories about acti...
With Facebook Ads for Pages and Events, you may see stories about actions your friends have taken on Facebook attached to ads you see. For example, you might see a story about a friend becoming a fan of a Page related to the ad you're seeing. Similarly, your friends might see stories about you that relate to the ads they're seeing. Such stories will only be shown to friends, and will adhere to any privacy settings you've set for your account.
You can see examples of these kinds of ads here.
You can see examples of these kinds of ads here.
Facebook does not give advertisers access to the personal information ...
Facebook does not give advertisers access to the personal information you choose to put on the site. Advertisers will be subject to all of the privacy settings you have in place on your account, and will only be able to see your profile or other information if you've allowed them to do so.
Facebook's ad targeting is done automatically and anonymously by our system. When advertisers choose to target their ads to an audience that includes you as a user, the system automatically matches those ads to your data, without exposing either advertiser or user data to the other.
Facebook's ad targeting is done automatically and anonymously by our system. When advertisers choose to target their ads to an audience that includes you as a user, the system automatically matches those ads to your data, without exposing either advertiser or user data to the other.
Dumping
Some users have not been able to log in and are receiving this error m...
Some users have not been able to log in and are receiving this error message. We are aware of this problem and are working on resolving the issue soon. Please report this issue here.
Unfortunately the name of an event cannot be changed after it has conf...
Unfortunately the name of an event cannot be changed after it has confirmed guests. If you have decided that you don't like the name for your event, you can always apologize to guests using the event Wall.
In order for an event to appear in the Events section of a group’s pag...
In order for an event to appear in the Events section of a group’s page, you will need to set the group as host of the event from the Edit Event page. In order to do this, you will need to be the admin of both the group and the event. You may always request admin status from a current admin. Please note that an event can only be hosted by one group.
Messages and Inbox: Bugs and Known Problems
Some users are experiencing this error when trying to access individua...
Some users are experiencing this error when trying to access individual messages. Please report this issue here.
Some users see an error message when opening their Inbox. If this prob...
Some users see an error message when opening their Inbox. If this problem persists longer than a few hours, please submit a report here.
Please go through your entire Inbox and make sure you do not have any ...
Please go through your entire Inbox and make sure you do not have any unread messages. An unread message will be highlighted and have a blue dot next to it.
If the issue still persists, please submit your report to Facebook.
If the issue still persists, please submit your report to Facebook.
Messages and Inbox: Sending a message
You can message up to twenty Facebook friends or email addresses at on...
You can message up to twenty Facebook friends or email addresses at once. However, if you are contacting someone on Facebook you are not friends with via a Facebook message, you can only message him or her individually.
Alternatively, if you are an admin of a Facebook group, you can message all the members of your group by going to the group profile and following the "Message All Members" link underneath the group photo. Note that this option is only available for groups with 5,000 people or fewer.
Alternatively, if you are an admin of a Facebook group, you can message all the members of your group by going to the group profile and following the "Message All Members" link underneath the group photo. Note that this option is only available for groups with 5,000 people or fewer.
You cannot forward Inbox messages at this time or loop someone into a ...
You cannot forward Inbox messages at this time or loop someone into a message thread once it has begun.
When you select "Send To All," everyone who was originally messaged wi...
When you select "Send To All," everyone who was originally messaged will see your response. When you reply to a specific person, only he or she will see your response.
The impact of this on your Inbox is that all the "Send To All" messages will be kept in a single thread, and any individual conversations that you start from within that thread will create a new thread entirely. For example, if you select "Send To All" for a message originally sent to you and Amy from Paul, both Amy and Paul will see your reply. If you click the "Reply" link under Paul’s name, then only Paul will see your response and the conversation between you and Paul will be its own thread in your Inbox.
The impact of this on your Inbox is that all the "Send To All" messages will be kept in a single thread, and any individual conversations that you start from within that thread will create a new thread entirely. For example, if you select "Send To All" for a message originally sent to you and Amy from Paul, both Amy and Paul will see your reply. If you click the "Reply" link under Paul’s name, then only Paul will see your response and the conversation between you and Paul will be its own thread in your Inbox.
You currently cannot attach files to your messages. However, you can i...
You currently cannot attach files to your messages. However, you can include links to anything on the internet.
Chat: How to use the Chat feature and privacy
You can view recent conversation history by opening a chat window with...
You can view recent conversation history by opening a chat window with your friend. You cannot view older conversations at this time or conversations with friends who are not currently online.
To clear your chat history just click the "Clear Chat History" link at the top of your Chat window. While message history is saved from page to page, and even between login sessions, please note that it is not logged permanently.
To clear your chat history just click the "Clear Chat History" link at the top of your Chat window. While message history is saved from page to page, and even between login sessions, please note that it is not logged permanently.
Unfortunately you cannot remove Facebook Chat at this time. To appear ...
Unfortunately you cannot remove Facebook Chat at this time. To appear offline to everyone:
- Click on "Chat" in the bottom toolbar.
- Choose "Options."
- Select "Go offline" at the top of the list.
Messages and Inbox: Reading and deleting
At this time, there is no way to stop receiving messages once you are ...
At this time, there is no way to stop receiving messages once you are a part of a thread. You should let your friends know the difference between "Send To All" and an individual reply.
Unfortunately, you cannot restore deleted messages.
Unfortunately, you cannot restore deleted messages.
Groups: Bugs and Known Problems
If you are seeing a group or event invitation on your home page that s...
If you are seeing a group or event invitation on your home page that still appears after you have taken action on it, or that does not allow you to take action, please follow these instructions to clear your browser's cache and cookies. If the invite remains after you have taken these steps, please submit a report here.
Platform and Developer Support: Requests, notifications, and publishing to stream
There are a number of ways to do this. The best way is to use Feed For...
There are a number of ways to do this. The best way is to use Feed Forms where a user can decide what to share on their wall (or friends' wall) and confirm posting. In addition, you can use stream.publish to publish to a user's stream as long as the user has granted the "publish_stream" permission. To publish activities to a user's wall, use feed.publishAction.
Links:
http://wiki.developers.facebook.com/index.php/Feed_forms
http://wiki.developers.facebook.com/index.php/Stream.publish
http://wiki.developers.facebook.com/index.php/Feed.publishUserAction
Links:
http://wiki.developers.facebook.com/index.php/Feed_forms
http://wiki.developers.facebook.com/index.php/Stream.publish
http://wiki.developers.facebook.com/index.php/Feed.publishUserAction
Have users fan your Page and then you can post to your Page and it wil...
Have users fan your Page and then you can post to your Page and it will appear in the streams of all users who are fans. If you require direct user communication, you can request the extended permission for ""email"" and then email the user directly.
If you're using a canvas app, you should be able to just use the Fb:fe...
If you're using a canvas app, you should be able to just use the Fb:feed tag and you'll be able to display activities exclusive to your application in a feed within your canvas page.
Platform and Developer Support: Making money
This is just running in a limited and closed test right now. Please co...
This is just running in a limited and closed test right now. Please continue to watch our developer blog for future updates.
Friend Finder: Bugs and Known Problems
When using the Friend Finder to send friend requests and invite people...
When using the Friend Finder to send friend requests and invite people to Facebook, please make sure to use your email password and not your Facebook password. In addition, please ensure that the password is less than 17 characters and does not contain any strange characters (passwords must be a combination of letters/numbers). If you are still unable to use this feature, please submit a report here.
The new home page
To add someone back to your News Feed, follow these steps:
Scroll dow...
To add someone back to your News Feed, follow these steps:
- Scroll down to the bottom of your News Feed and click "Edit Options."
- If you are looking for a friend, scan the list to find that person. If you are looking for a public profile, select the Public Profiles tab.
- Click "Add to News Feed" to see their posts again.
- Click "Close" to save your changes.
Login and Password: I have questions about the "Keep me logged in" option
Your problem is most likely related to your Internet browser. To upgr...
Your problem is most likely related to your Internet browser. To upgrade your Internet browser, or clear its cache and cookies, please follow these instructions.
Search: New Facebook Search
Search is a powerful tool for finding out what people on Facebook thin...
Search is a powerful tool for finding out what people on Facebook think about the world around them. Search for your favorite band to see thoughts about their new album or for a political leader to read reactions to a recent speech.
To see what your friends are saying about a topic you’re interested in, check the "Posts by Friends" filter. You can broaden your search to "Posts by Everyone" to view content from those who have enabled their posts to be viewed by people other than friends.
Currently, you can only search for content that has been posted in the last 30 days. The range of the search history may be expanded in the future.
To see what your friends are saying about a topic you’re interested in, check the "Posts by Friends" filter. You can broaden your search to "Posts by Everyone" to view content from those who have enabled their posts to be viewed by people other than friends.
Currently, you can only search for content that has been posted in the last 30 days. The range of the search history may be expanded in the future.
Wall: Bugs and Known Problems
It is possible that malicious software was downloaded to your friend's...
It is possible that malicious software was downloaded to your friend's computer or that their login information was phished in an attempt to send spam from their profile. We would like to investigate this issue further, but unfortunately, we cannot release information regarding a user’s account to anyone but the account holder. Please tell your friend to visit the Facebook Help Center and contact us.
It is possible that malicious software was downloaded to your computer...
It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:
- Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
- Reset password: From the Account Setting page, you will need to create a new password. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
- Never click suspicious links: It is possible that your friends could have unwillingly sent you spam, viruses, or malware through Facebook if their accounts were infected. Do not click this material and do not run any .exe files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as it will contain important security warnings and protection features.
Some users are unable to display older Wall posts on their profile. Pl...
Some users are unable to display older Wall posts on their profile. Please report this issue here.
Friends: Removing friends
If you would like to remove a friend, navigate to the person’s profile...
If you would like to remove a friend, navigate to the person’s profile and click the "Remove from Friends" link at the bottom of the page. If you select this option, you will be removed from the person's Friends List as well. You will need to repeat the friend confirmation process if you wish to be friends with this person again.
Facebook Pages: Promoting your Page and Page Insights
Personal accounts are optimized for individuals, not artists, business...
Personal accounts are optimized for individuals, not artists, businesses, or brands. Facebook Pages allow artists, businesses, and brands to showcase their work and interact with fans. These pages come pre-installed with custom functionality designed for each category. For example, a band Page has a music player, video player, discography, reviews, tour dates, a discussion board that the artists can take advantage of. Third party developers will also build an array of applications that they will compete for Page Admins to add to their Pages. Facebook Pages are also not subject to a fan limit and can automatically accept fan requests.
Facebook Pages enable artists, businesses and brands to communicate th...
Facebook Pages enable artists, businesses and brands to communicate through the viral distribution mechanism that leverages Facebook users’ authentic social connections and rich communication channels, including News Feed, Mini-Feed, and Inbox. Because Facebook’s user profiles are authentic and their connections with other users are real, the social influence of these stories is tremendously powerful.
Users want to know what their friends are listening to and try out their recommendations. Whether it’s playing a track, watching a video, writing on the wall, writing a review, or attending an event, a fan’s interaction with a Page can generate News Feed stories to his friends. Since users can immediately click through to that Page and interact with it, engaging Pages will benefit from a virtuous cycle of user attention. Additionally, Pages will be publicly viewable, so Facebook users searching for a particular artist or company on the World Wide Web will find a presence for that group in an environment they know and trust.
Users want to know what their friends are listening to and try out their recommendations. Whether it’s playing a track, watching a video, writing on the wall, writing a review, or attending an event, a fan’s interaction with a Page can generate News Feed stories to his friends. Since users can immediately click through to that Page and interact with it, engaging Pages will benefit from a virtuous cycle of user attention. Additionally, Pages will be publicly viewable, so Facebook users searching for a particular artist or company on the World Wide Web will find a presence for that group in an environment they know and trust.
Lexicon
You can zoom in on a group of associations by clicking and dragging wi...
You can zoom in on a group of associations by clicking and dragging with the mouse. Press SHIFT to zoom out, or drag an area with no associations. You can use the slider at the bottom to explore the associations of the topic for different dates. Click individual associations on and off above the graph to see how those associations change over time. Roll over a bubble to see the exact number of mentions of the association alongside the topic in the given time window.
Lexicon shows the number of users that posted each term per day on a p...
Lexicon shows the number of users that posted each term per day on a profile, event or group Wall. It does not count repeated terms by the same user on the same day. This is to account for the seasonality of Wall posting in general; for example, there are fewer overall posts in the month of December. The text of each Wall post is also "cleaned" before it gets counted. For example, every word is converted to lower-case, and apostrophes are removed (so "You’ll" turns into "youll").
Privacy: Privacy Settings Not Functioning Correctly
Blocking a user will prevent any type of direct interaction between yo...
Blocking a user will prevent any type of direct interaction between you and that user. However, for technical reasons, there are certain instances when an individual you have blocked from your account may be able to view your comments on the site and vice versa, including comments on a mutual friend's photo. Please be assured that your listing will appear in black text, with no profile picture visible or contact links available.
Home page: News Feed and Stream
Hover over the upper right corner of the application story and a "Hide...
Hover over the upper right corner of the application story and a "Hide" button will appear. Click on the "Hide" button to prevent all stories from that particular application from appearing on your home page. If the story is from an application that was created using a separate parent application, all stories from the parent application will also be prevented from appearing on your home page.
Ads: Understanding Charges and Receipts
At this time you may be automatically charged as often as once/day for...
At this time you may be automatically charged as often as once/day for ad charges that accrue on your account. We're not able to schedule less frequent payments, or offer invoicing or prepayment for ads.
Your Billing Manager lists of all your account charges and invoices or...
Your Billing Manager lists of all your account charges and invoices organized by month. To access your Billing Manager, from the Ads Manager page, click the ‘Billing’ tab at the top of the screen. To see a more detailed breakdown of each credit card charge, please click on the description next to the charge you would like more information about. Please note that if you have not been charged yet, you will not see any information on your Billing Summary page.
Help Center
Some users are currently unable to update their privacy settings from ...
Some users are currently unable to update their privacy settings from the Privacy page. When they attempt to enter their password on the page, they receive an error message and are prompted to enter their password again. We are working to resolve this issue. To submit a report about this issue, please click here.
Ads: Success Stories and Best Practices
While you are not guaranteed any number of clicks or impressions, ther...
While you are not guaranteed any number of clicks or impressions, there are often a variety of easy ways to improve your ads. Here are some simple techniques that may help you optimize your ad and increase your return on investment:
Bid Competitively
-For any given ad unit, we select the best ad to run based on the cost per click or cost per thousand impressions and ad performance. Therefore, if you are not receiving as many clicks or impressions as you would like, we suggest increasing your maximum cost per click or maximum CPM.
Be Relevant
-One way to do this is by targeting users who have interests listed in their profile that are related to your business. Make sure you are using relevant keyword targeting, but also think outside the box. Find related keywords of users who may not explicitly mention your product but are interested in similar products/services.
Encourage Action
-Make sure that your ad text includes a strong call to action such as "Click Here!" or "Order online today!". By doing so, you are giving the user an idea of what to expect if they click on your ad.
Get Visual
-Use relevant and compelling images that directly related to the product/service you are promoting. Make sure this images are eye catching and speak directly to your audience.
Think Simple
-Make sure that the landing site you are advertising is easy to navigate and that the landing page presents information related to the ad prominently and clearly.
Rinse, Wash, Repeat
-Find what works and what doesn't work continue to iterate on your campaigns. Constantly refresh your creative after a couple of days to ensure that your ads do not become stale. This could be as simple as using a different image or ad title.
Bid Competitively
-For any given ad unit, we select the best ad to run based on the cost per click or cost per thousand impressions and ad performance. Therefore, if you are not receiving as many clicks or impressions as you would like, we suggest increasing your maximum cost per click or maximum CPM.
Be Relevant
-One way to do this is by targeting users who have interests listed in their profile that are related to your business. Make sure you are using relevant keyword targeting, but also think outside the box. Find related keywords of users who may not explicitly mention your product but are interested in similar products/services.
Encourage Action
-Make sure that your ad text includes a strong call to action such as "Click Here!" or "Order online today!". By doing so, you are giving the user an idea of what to expect if they click on your ad.
Get Visual
-Use relevant and compelling images that directly related to the product/service you are promoting. Make sure this images are eye catching and speak directly to your audience.
Think Simple
-Make sure that the landing site you are advertising is easy to navigate and that the landing page presents information related to the ad prominently and clearly.
Rinse, Wash, Repeat
-Find what works and what doesn't work continue to iterate on your campaigns. Constantly refresh your creative after a couple of days to ensure that your ads do not become stale. This could be as simple as using a different image or ad title.
Like
Just click on the Like link next to something that you enjoy on Facebo...
Just click on the Like link next to something that you enjoy on Facebook as an easy way to let someone know that you like it, without leaving a comment. Just like a comment though, the fact that you liked it is noted beneath the item.
For example, if you click a Like link beneath a friend's video:
For example, if you click a Like link beneath a friend's video:
- it'll be noted beneath the video that you liked it
- a story will be posted to your Wall that you liked your friend's video
- your friend will get a notification that you liked his or her video
Notes: Bugs and Known Problems
Facebook is probably not able to import your blog because of a privacy...
Facebook is probably not able to import your blog because of a privacy setting on your account. Blogs written from sources with restricted viewing will not export to Facebook. If you would like to import your blog, you will need to change this privacy setting to something less restrictive.
Platform and Developer Support: Insights and analytics
Here's the list of actions which will add a unique user to your MAU co...
Here's the list of actions which will add a unique user to your MAU count:
- mock ajax request
- fbml link click
- canvas page view
- click-to-play swf
- message attachment
- fbjs ajax
- accepting a request
- viewing a profile tab
- publishing something via a publisher
We currently do not count application profile views.
Also note:
- A user does not need to have granted access to the app to be counted as an active user
- A user does need to be logged in *to Facebook* to be counted
- We don't pass any special parameter to the app to indicate whether the user is an active user. Basically, they should always be counted, except if they're logged out of Facebook entirely (but keep in mind that an app has no way to distinguish between a) a user who has logged out of Facebook and b) a user who has not granted the app access).
Search: Searching for people and their content
Keep in mind that only the presentation of the information is changing...
Keep in mind that only the presentation of the information is changing — no additional information about you or other people is shared outside of what was already available in current search listings.
You can customize who can find you in search from the Search section of the Privacy Settings page. You will always have the option not to appear in search listings at all.
Anyone who is able to find you in search will always be able to click on your search listing in order to view your name and networks. You can further control the information that these users see by changing the options underneath the title "Search Result Content." There are five listed options: see your picture, send you a message, view your friend list, add you as a friend, and view the Pages you are a fan of. Un-checking any of these boxes will prevent the user from being able to perform the action.
Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile using search.
You can customize who can find you in search from the Search section of the Privacy Settings page. You will always have the option not to appear in search listings at all.
Anyone who is able to find you in search will always be able to click on your search listing in order to view your name and networks. You can further control the information that these users see by changing the options underneath the title "Search Result Content." There are five listed options: see your picture, send you a message, view your friend list, add you as a friend, and view the Pages you are a fan of. Un-checking any of these boxes will prevent the user from being able to perform the action.
Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile using search.
Ads: Ad Reports and Insights
Hourly data is updated in your account on the hour for the last full h...
Hourly data is updated in your account on the hour for the last full hour. Exportable daily data is updated 12 hours after the full day ends, in order for our system to accurately analyze the entire day's performance. We reserve the right to change the update frequency at our discretion.
Questions and Answers from Users

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