It is possible that your account has been compromised. Please visit the Security section of the Help Center for assistance with this issue.

To delete a link, follow the steps below:

1. Go to the Links page.
2. Click "My Links."
3. Click the "X" in the top right corner of any item.
4. Select "Delete Item ."

This will permanently delete the link from your account and profile page.

You can view recent conversation history by opening a chat window with your friend. You cannot view older conversations at this time or conversations with friends who are not currently online.

To clear your chat history just click the "Clear Chat History" link at the top of your Chat window. While message history is saved from page to page, and even between login sessions, please note that it is not logged permanently.

You can turn off specific types of pop-up notifications if you don't want to receive them. When a notification appears, click the "X" to close it. You will be asked if you want to permanently turn off future notifications of that same type. For example, if you choose to permanently delete a notification about posted links, you won't receive any future notifications about posted links from your friends.

A user can begin interacting with your application immediately. For applications within Facebook, you don't need to have a user authorize your application as soon as the user visits your canvas page. See Automatic Authentication: http://wiki.developers.facebook.com/index.php/Automatic_Authentication.

A user authorizes an application when the application presents a login screen where the user accepts the application's terms of service and lets the application access his or her profile data and creates a more permanent connection.

You can find out more here: http://wiki.developers.facebook.com/index.php/Authorizing_Applications

Yes, prompt the user to grant your application the offline_access special permission. This will give you a permanent session key to use on behalf of this user.

Currently, you will need to delete everything from a user that you have cached from Facebook APIs. You may continue to store data they submitted specifically to your application along with their Facebook User ID but they will no longer be authorized users. Please see http://wiki.developers.facebook.com/index.php/Storable_Information for a list of information that may be stored permanently.

If you maintain a Facebook Connect site and one of your users deactivates his or her Facebook account, you can contact that user to see if the user wants to create a new account on your site. For more information, see http://wiki.developers.facebook.com/index.php/Reclaiming_Accounts

Your applications are all still available on your account. In an effort to clean up the profile and make it easier to navigate, we have moved application boxes to a new tab called "Boxes." You can change the layout of this page by placing your mouse cursor over an application box title, clicking and holding the box title, and dragging the box to a new location on the page.

If you’d like to give an application better visibility on your profile, you can move application boxes to the left column of either your Wall or Info tab. You can feature three applications in this column, which will appear identically when viewing either the Wall or Info tab. To move the application box, go to the Boxes tab where your application’s profile box appears and click the pencil icon at the top-right of the box. Select "Move to Wall tab" to feature the application. Keep in mind that some applications cannot be added to your Wall and Info tabs.

You can also create a new tab dedicated to a specific application by clicking the "+" icon that appears to the right of the tabs. After clicking the "+" icon, a list of applications will appear for you to choose from. Not all applications may support a dedicated tab, so please check with the application’s developer for more information.

You can remove an application you have authorized to your account by clicking on the "Applications" button at the left end of the Chat bar at the bottom of any Facebook page. In the menu that appears, click on the "Edit" link and you’ll be taken to the Edit Applications page. From there, click on the "Edit" link to the right of the application in question. Finally, click on the "Remove" link to the right of the application in question.

For various reasons, applications are sometimes removed by the developer or by Facebook. Facebook may remove an application if it violates the Platform’s Terms of Service.

We appreciate your concern for your child's use of our website, but unfortunately we cannot give you access to the account or take any action on the account at your request. We are generally forbidden by privacy laws against giving unauthorized access to someone who is not an account holder. Please note that all users ages 13 and older are considered authorized account holders and are included in the scope of this policy.

We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use. If you are a parent, you might also consider using software tools on your own computer in order to do so. Please do a search for computer-based Internet control technology on your preferred search engine to discover options that you may wish to pursue.

Please also talk to your kids, educate them about internet safety, and ask them to use our extensive privacy settings.

Facebook requires its users to be at least 13 years old before they can create an account. Providing false information to create an account is a violation of our Statement of Rights and Responsibilities. If you would like to report an underage user (under thirteen years of age), please do so here. We will promptly delete the account of any user under the age of 13 that is reported to us through this form.

Additionally, applicable laws may give parents the right to access personal information their child has provided before Facebook follows its policy of promptly deleting such accounts. You may access the account and obtain any necessary personal information by having your child sign into their account. You can then direct the deletion of the account by using the instructions here.

Alternatively, you can submit a request to Facebook here. Please be aware that you will be required to submit a notarized statement declaring your rights as a parent or guardian immediately upon using this form.

To change your high school network, simply go to the go to the Networks tab of your Account Settings page and identify the school that you’ve moved to. Note that you can only change networks once every six months.

Also, note that if you move to a school that you do not attend and are reported for doing so, you will be permanently banned from the site.

Only current high school students are allowed to join a high school network. Users must currently be enrolled at the high school network listed on their accounts.

Business accounts are designed for individuals who only want to use the site to administer Pages and their ad campaigns. For this reason, business accounts do not have the same functionality as personal accounts. Business accounts have limited access to information on the site. An individual with a business account can view all the Pages and Social Ads that they have created, however they will not be able to view the profiles of users on the site or other content on the site that does not live on the Pages they administer. In addition, business accounts cannot be found in search and cannot send or receive friend requests.

You may create a business account if you don't already have a standard Facebook account. To get started, you will need to first create a Facebook Ad or Facebook Page. Once you’ve entered in the required information, you will be taken to the "Facebook Login" page and asked if you have a Facebook account. If you do not currently have a Facebook account, then at this point, please select "I do not have a Facebook account." You will then need to enter your email address and date of birth.

Please be aware that managing multiple accounts is a serious violation of Facebook’s Terms of Use. If we determine that an individual has more than one account, we reserve the right to terminate all of their accounts.

Maintaining multiple accounts, regardless of the purpose, is a violation of Facebook’s Terms of Use. If you already have a personal account, then we cannot allow you to create business accounts for any reason. You can manage all the Pages and Socials Ads that you create on your personal account.

Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.

If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.

The name I’d like to create a Page for is blocked. How can I create a Page for this artist, brand, or business?

Only the official representative may create a Page for an artist, brand, or business. If you are the authorized representative, you will need to contact us from an address associated with this artist. If you're not able to create your desired Page, please contact us through the form linked from the error message you see.

There’s already a Page for the artist, brand, or business I represent. How can I gain access to it?

Only the official representative may create or gain access to a Page for an artist, brand, or business. If you are the authorized representative, you will need to contact us from an address associated with this artist. If you're not able to create your desired Page, please contact us through the form linked from the error message you see.Please use this form to contact us with all requested information.

I don’t have a Facebook account. Can I still create a Page?

Yes, you can do so by creating a Business Account. To get started, you will need to first create a Facebook Page. To start this process, please click here. Once you’ve entered in the required information, you will be asked to log in to an existing Facebook account, or create a new one. If you do not currently have a Facebook account, please select ‘I do not have a Facebook account.’ You will then need to enter your email address and date of birth. Please be aware that managing multiple accounts is a violation of Facebook’s Terms of Use. If we determine that an individual has more than one account, we reserve the right to terminate all of their accounts.

I can’t find the "Create Page" button.

To get started, please click here.

If you click on the "Create Your Profile" button, you will be asked to provide additional information to allow you to transform your business account into a personal account. You will be required to enter your full name, a security question, and an answer to your security question. Once this final registration step is completed, these changes cannot be reverted. You will then permanently have a personal account on the site.

If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

No, once you provide the final registration information for creating a user profile, you cannot revert back to your business account.

If you convert your business account into a user profile, you will still be able to manage all the Pages and Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

Each business account or personal account on the site should only be used by one individual. This individual should be the owner of the email address used as the login email address for the account.

A Page can have multiple administrators. Each Page administrator will need to have their own business account or personal account. Every admin can manage the Page from their own Facebook account using the "Page Manager" application that will appear in the left hand column of the Applications section once they become an admin for a Page. Every admin has equal access to and the same abilities as the other admins for a Page, however the original creator of the Page may never be removed by other Page admins.

If you have a business account, you will be able to view and edit all of your Pages and Ads created with that account. You can take any action on the Pages you administer, including editing your Page information or adding Page content such as photos, videos, and events. You can also view all the statistics related to both your Pages and your ads.

You will not, however, be able to view the profile information of any other users on the site, or add any other applications to your account. Your account will not be visible in search and other users on the site will not be able to find you and add you as a friend.

If you are the official representative of an organization, business, celebrity, or band, you can create a Page here.

Only the official representative of an organization, business, celebrity, or band may create a Facebook Page. The Page creator can then add other representatives to help them manage the Page. Each Page admin will be able to update and edit their Pages from their own accounts.

If you would like to create a Facebook presence for a celebrity or organization and you are not officially authorized to do so, we suggest you create a Facebook group instead, as these may be created and maintained by any user.

The name I’d like to create a Page for is blocked. How can I create a Page for this artist, brand, or business?

Only the official representative may create a Page for an artist, brand, or business. If you are the authorized representative, you will need to contact us from an address associated with this artist. If you're not able to create your desired Page, please contact us through the form linked from the error message you see.

If you aren't the authorized representative and would like to create a space for fans of a certain topic or figure to share their thoughts and opinions, we suggest you create a Facebook group.

There’s already a Page for the artist, brand, or business I represent. How can I gain access to it?

Only the official representative may create or gain access to a Page for an artist, brand, or business. If you are the authorized representative, you will need to contact us from an address associated with this artist. If you're not able to create your desired Page, please contact us through the form linked from the error message you see. Please submit this form with all requested information.

I don’t have a Facebook account. Can I still create a Page?

Yes, you can create a business account. To create a business account, follow the steps below:

1. Create a Facebook Page by clicking here.
2. After entering the required information, you will be prompted to log in to an existing Facebook account or create a new one. If you do not currently have a Facebook account, please select "I do not have a Facebook account."
3. Enter your email address and date of birth.

I can’t find the "Create Page" button.

To get started, please click here.

It’s not currently possible to edit the name of a Page. If you would like to change your Page name, you will need to delete your Page and recreate it. The Facebook team isn't able to change Page names for you.

To delete your Page, please click on "Edit Page" and then on "Delete Page" at the top of the page.

To appoint other users as Page Admins, please select the ‘Edit Admins’ option when you are viewing the Page you currently administer. Simply choose the names of any users on your friends list that you would like to add as Admins. These users will then be able to help you manage the Page. Every Admin can manage the Page from their own Facebook account using the ‘Page Manager’ application. If the individual you wish to invite to admin your Page is not presently a member of Facebook, simply type their email address in the "Reqest Admins via Email". They can then register for the site and will be able to accept the admin request as soon as they join Facebook.

The information fields that are available for you to write in are determined by the Page category that you selected when you first set up the Page. You aren't able to change the category of your Page after you've created it, so if you would like different fields, you'll need to delete your Page and create a new one.

Business accounts are designed for individuals who only want to use the site to administer Pages and their ad campaigns. For this reason, business accounts do not have the same functionality as personal accounts. Business accounts have limited access to information on the site. An individual with a business account can view all the Pages and Social Ads that they have created, however they will not be able to view the profiles of users on the site or other content on the site that does not live on the Pages they administer. In addition, business accounts cannot be found in search and cannot send or receive friend requests.

If you click on the "Create Your Profile" button, you will be asked to provide additional information to allow you to transform your business account into a personal account. You will be required to enter your full name, a security question, and an answer to your security question. Once this final registration step is completed, these changes cannot be reverted. You will then permanently have a personal account on the site.

If you convert your business account into a personal account, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the "Ads and Pages" link in the left hand navigation menu entitled "Applications." The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

No, once you provide the final registration information for creating a user profile, you cannot revert back to your business account.

If you convert your business account into a user profile, you will still be able to manage all the Pages and Socials Ads you’ve created by clicking the Ads and Pages link in the left hand navigation menu entitled 'Applications'. The fans of your Pages will not have visibility or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

You can invite people to an event who do not have a Facebook account. From the Guest List tab of the Edit Event page, list your friends' email addresses (separated by commas) in the box labeled "Invite People who are not on Facebook via Email" and click "Add". Click "Send Invitations" to complete the process.

By receiving this invitation, they will be able to view the event information and RSVP. They will not be able to see any other Facebook pages unless they create an account.

An event is deleted once all of the admins remove the event from their Events lists. This can be done on the Event Profile itself or on the Events page. Alternatively, an admin has the option to cancel an event. A "Cancel This Event" link can be found on the Event page. If you cancel the event, an email will be sent to everyone who was invited. You have the option of writing a personal note that explains why you are canceling the event.

An admin can remove anyone from an event who was sent an invitation, except the event’s creator. Under the Guest List tab of the Edit Event page, sort names based on the type of RSVP using the "Show" drop-down menu. Click "Remove" next to the person you’d like to remove. You will also have the option to permanently block someone from an event.

People you remove will not receive a notification that they have been removed. They will not receive future messages or notifications from the event, and it will no longer appear on their Upcoming Events list.

To control what email notifications Facebook sends to you, simply go to the Notifications tab of the Account Settings page.

If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.

You may receive an email from Facebook asking you to confirm your email address. You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.

If you do not have an account on Facebook and received a confirmation email in error, you can deactivate the account in question by clicking the link at the bottom of the email.

Report this issue here.

To control what email notifications Facebook sends to you, simply go to the "Notifications" tab of the Account page.

If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.

You can view your current email address and add or delete addresses from the Settings tab of the Account Settings page. Your Facebook email notifications will only be sent to the address you designate as your "Contact Email," so be sure this information is accurate.

To change your contact email, just click the "change" link next to Email. Select any other email address you have listed on your account and click the "Change Contact Email" button to finish.

If you would like to add another email address to your account, just enter that new address in the open field next to "New Email." Once you confirm the address, you can go back and set it as your contact email.

In order to use a different currency for Facebook Ads, you'll need to create a second advertising account in the new currency within your existing Facebook account. To do so, visit the Settings tab in your Ads Manager and click the "edit" link next to your listed currency, then follow the steps to create a second account. You can maintain up to two advertising accounts within your Facebook Ads Manager, under a single login.

After you create your new account, you will have the option to copy your existing campaigns and ad settings to the new account and currency. The ads in your original account will automatically be paused and your daily spend limit will be reduced to the minimum.

When you open an advertising account in a new currency you are given the option to copy all of the existing ads from your original account. If you choose to do so, your ads will be copied to the new ad account and their bids and budgets will be converted to the new currency at the current exchange rate. All ads in your original ad account will be paused. Historical campaign performance data will remain in the original account and will not be copied to the new one.

When you create a new account in a new currency, the daily spend limit from your previous account will be transferred over to your new account, and your original account's spend limit will be reduced to the minimum. We aren't able to manually raise this limit for you for any reason.

Within your single Facebook Ads login, you can maintain two accounts, each in a different currency. You may only create one advertising account per currency. You'll be able to access both accounts through your regular Facebook login, within your Ads Manager.

To switch between accounts, click the "Account" link at the top of your Ads Manager and select the account you'd like to view from the drop-down menu. The account will be identified by the currency of the account.

Currently we are only able to offer advertising credits or coupons for accounts using US dollars. If you choose to switch to another account currency and currently have an outstanding advertising credit on your account, you will forfeit any remaining value as we are unable to transfer credits between accounts. We recommend you wait until you've used your ad credits before copying existing ads to a new account.

It's not possible to change the currency of a particular account once it's set. Rather, you can maintain up to two different accounts, each with a different currency, within your Facebook account. Once they're set up you won't be able to change the currencies associated with those accounts.

You'll be able to view and choose between the currency options that are currently available when you set up your second advertising account in a new currency. We're continuously working to offer new payment options to make Facebook Ads more accessible for all advertisers. However, we aren't able to say when we might be able to support any additional currencies as payment for Facebook Ads.

To verify your account with your mobile phone, select the "Verify" link found below the "words in the box" (i.e. captcha) that you see when poking, messaging, or sending friend requests.

You should be able to verify your account via your mobile phone even though your carrier is unsupported. Simply select the "Verify" link found below the "word in the box" (i.e., the captcha) that you see when poking, messaging, or sending friend requests. Next, select your country code and enter your mobile number.

If you are trying to activate Facebook Mobile Texts, your carrier will need to be supported. To see if your carrier is supported, please click here.

Please select the option that best describes your issue:

• I'm already registered, but I need to change my name: Please submit your name change request and allow 24 hours for the submission to be approved. Facebook reviews each name change request that is submitted. Due to the volume of requests we receive, your request may not be processed immediately. If you have already submitted the request and the 24 hours have expired, please submit your report to Facebook.


• I'm trying to sign up for a new account to use as a personal profile: While signing up for a personal profile, please ensure that your full name does not contain any invalid punctuation and that it contains a full last name. If you're still having problems signing up for a personal profile, please submit a report.


• I'm trying to register a presence for a business, product, or public figure: We do not allow these entities to maintain personal profiles, but you can create a Facebook Page. Pages can only be created to represent a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. Find out more about Facebook Pages.

If you have received a Facebook account confirmation email in error, it's likely that someone has mistakenly attempted to register using your email address. As long as you do not click the link contained in the email, no action will be taken, and no account will be created.

Please click here to request a new password for your account.

If you are not the account owner and are attempting to sign up for an account, then please be aware that you can only sign up for one Facebook account per email address. Email addresses are offered for free by many websites (e.g., Yahoo!, Gmail). If you believe you are receiving this message in error then please click here.

The contact email address you are trying to add to your account is already associated with another Facebook account. Please note that you can only have one Facebook account per email address. If you proceed to add the new email address, then the original Facebook account associated with that email address will be removed from the site. If you believe you are receiving this message in error, please click here.

Unfortunately we do not support email addresses with generic prefixes (e.g. info@, webmaster@ etc.). Since email addresses of this nature are typically used for organizations and businesses, we do not allow them to be used for personal Facebook accounts. You will need to use a personal email address that does not contain this type of prefix. There are no exceptions to this rule.

To learn more about creating and managing Facebook Pages, please click here.

You can reactivate your account at any time by logging in with your login email address and password. If you're experiencing login problems, please view Login Problems help topics.

From the Developer application click on the name of the application, click "Edit Settings", and then click "Remove" next to the name of the developer you'd like to remove or type the name of a friend you'd like to add as a developer. If you're trying to remove yourself and you are the only listed developer, you will not be able to remove yourself. You'll need to delete the application (see "How do I delete an application I created?").

From the Developer application click on the name of the application you'd like to delete and click "Delete Application" in the bottom right corner.

Yes you can. Test accounts make it easier for you to test your applications. See http://wiki.developers.facebook.com/index.php/Test_Accounts for details.

To protect account security, it is not possible to update your account’s security question once you have added one. If you have not yet created a security question, you will see this option on the Account Settings page.

Facebook is forbidden by federal and many state laws to give unauthorized access to someone who is not an account holder.

We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use. Please talk to your kids, educate them about internet safety, and ask them to use our extensive privacy settings.

If you would like to report an underage user (under thirteen years of age), please do so here.

If your child is experiencing abuse on the site, we encourage you to ask them to log in to their account and report it. Detailed information about reporting abuse is available on our Help Center's Report Abuse page.

For more information, please review our Facebook Safety page.

You can change your username from the Settings tab of the Account Settings page. Scroll down to "Username" and click "change." Then follow the on-screen directions. Keep in mind you will only be able to change your username once.

Once you have claimed a username by clicking the "Confirm" button after checking for a username's availability, it is not possible to transfer your username to a different account on Facebook. Additionally, when an account is removed from the site, its username will not be made available. Facebook does this for security reasons.

You should make sure it is something you like and that it’s appropriate for friends, family, co-workers, and anyone else who might use it to find you.

No. Your username will adhere to the privacy settings you created for your profile.

After 11:59 p.m. (EDT) on Sunday, June 28, 2009. Users will be required to have a verified Facebook account, which may require mobile phone authentication.

We've taken steps to limit this behavior. Only those who created accounts before username availability was publicly announced at 3 p.m. on June 9, 2009 will be eligible during the first wave, which lasts until 11:59 p.m. On Sunday, June 28, 2009. After 11:59 p.m. Users will be required to have a verified Facebook account, which may require mobile phone authentication. This decision was made to prevent people from creating new accounts just to take advantage of reserving a username. We've also reserved certain names that have been brought to our attention in an effort to help third parties protect their intellectual property and other rights. We also have a strict no transferability policy. If we determine that usage of a username is for squatting, that username will be reclaimed by Facebook.

If your account was compromised and a username was selected without your consent, please report the issue here.

Please make sure that the email associated with your account is secure. If you're having trouble logging in with your normal email and password, try resetting your password using the link on the login page. An email will be sent to you with steps for completing the process. If the email on your account has been changed, or if you are unable to access your profile, please send include information about the account in your report so we can look into it further and hopefully restore access.

You can confirm your Facebook account in any of the following ways:

• Follow the link in your sign up confirmation email.
• Use the Friend Finder tool to see which of your email contacts have profiles on Facebook.
• Follow the link in any email notification you receive from Facebook.
• To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.

If you're still having trouble after the above steps, please click here.

You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.

While your account is unconfirmed, you will not be able to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends in photos or notes, comment on content, join groups, or fan Pages. This limit is in place due to security reasons.

You can confirm your account and enable the ability to take the above actions in any of the following ways:

• Follow the link in your sign up confirmation email.
• Use the Friend Finder tool to see which of your email contacts have profiles on Facebook.
• Follow the link in any email notification you receive from Facebook.
• To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.

If you're still having trouble after the above steps, please click here.

The yellow banner indicates that your Facebook account is still unconfirmed. Once you confirm your account, the banner will disappear. You can confirm your account in any of the following ways:

• Follow the link in your sign up confirmation email.
• Use the Friend Finder tool to see which of your email contacts have profiles on Facebook.
• Follow the link in any email notification you receive from Facebook.
• To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.

If you're still having trouble after the above steps, please click here.

An unconfirmed account can remain on the site for a maximum of seven days. You will need to confirm your account before this time has lapsed. Confirming your account is an important security measure, and it also enables you to use the full range of site features.

As long as your account remains unconfirmed, Facebook will provide email notifications and on-screen prompts containing detailed instructions for confirming your account.

You may receive an email from Facebook asking you to confirm your email address. You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.

If you do not have an account on Facebook and received a confirmation email in error, you can deactivate the account in question by clicking the link at the bottom of the email.

Follow these steps to correct your email address:

1. Click the "Email Settings" link that appears on the right side of the yellow banner at the top of your home page.
2. Enter your correct email address in the "New Email" field.
3. You will be prompted to enter your password. Click "Confirm" after typing it in.
4. Another confirmation email will be sent to the address you enter. Follow the confirmation link in that email to confirm your account.

Note that confirming the new email address will replace the incorrect address you originally signed up with.

You can reset your password by clicking here. If you know your password and would like to change it, you can change it from the "Settings" tab on the Account page.

You can change your login email address at any time in the Settings tab of the Account page. Please note that you can log in with any email address you have added to your account. However, if you no longer have access to an email address associated with your Facebook account, you will need to contact your email service provider in order to regain access to that address.

If you forgot your password or would like it reset, click here to reset your password.

If you’re still unable to log in or change your login email address, click here.

If you are having trouble accessing an existing account on the site, please do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.

Click here to resolve your issue. Please do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.

You can change your password from the "Settings" tab on the Account page.

You can access your account by entering one of the following into the "Email" field, followed by your password, and then clicking the Login button:

• Any email address that is currently listed on your Facebook account
• Your username. A username is your personalized Facebook URL (web address) and appears in the location bar of your browser after http://www.facebook.com/ when you view your profile.

You can reactivate your account at any time by logging in with your login email address and password. If you're experiencing login problems, please view the frequently asked questions listed above.

Some users are receiving an error message saying that they cannot sign out of https://ssl.facebook.com/accept_token.php when trying to log out of Windows Live ID. This problem is due to a Windows Live ID error and not due to your account having been compromised. To resolve this issue, please visit this page.

You can use Friend Lists to create different privacy levels for different groups of your friends. This allows you to selectively open more of your profile to the people closest to you. On the Profile section of your Privacy Settings page, clicking "Edit Custom Settings" will open a field for "Except these people." Adding a friend or Friend List name here will hide the information in question from these people when they view your profile.

If you add a user to more than one Friend List, and those Friend Lists have conflicting privacy settings, the more restrictive of the privacy settings will always be respected.

If you enter three or more friends as an exception, you’ll have the option to create a new Friend List to group these people. You can create, edit and delete Friend Lists from your Friends page.

You can add someone to a Friend List when you send him or her a friend request. That way, if they confirm your request, they will be automatically placed into the designated Friend List and will follow all of the privacy settings you have set for the Friend List.

To add someone to a Friend List when you send a friend request, please follow the steps below:

1. Click "Add to Friends."
2. Select "Add [Friend’s Name] to a Friend List."
3. Use the drop-down menu to select a Friend List that you have already created or select "Create a New List…" if you want to make a new Friend List for this person.
4. Click "Add Friend."

If you create a Friend List during the request process, the Friend List will be permanently stored on the Friends page. You can always go to the Friends page to edit the list.

To prevent users on this list from seeing certain content, please follow the steps below:

1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
2. Go to the Profile section.
3. Select any Profile privacy setting and click "Edit Custom Settings."
4. Enter the name of your limited profile friend list in the "Except These People" section to restrict these users from viewing the profile content you selected.

With recent changes to the site, the friend details that were already established on your account have been converted to Friend Lists. You can filter your view of each Friend List’s stream of activity separately on the home page.

To create and customize your own Friend Lists, please follow these steps:

1. Click the "Create" link that appears beneath the filters on the left side of your home page or your Friends page. Or, click the "Create New List" button from the "All Friends" tab of the Friends page.
2. Type the title of your list and hit enter.
3. Add friends to the list by typing their names into the "Add to List" field or selecting them from the list.
4. Select "Save List" to store your changes.

In addition, if you have more than two Friend Lists, you can easily add or remove friends from lists by using the drop-down menu that appears next to their names on the "All Friends" tab of the Friends page.

To delete a Friend List, first select the list from the Friends page. After making your selection, the "Delete this list" option will appear at the bottom of the page.

Facebook systems determined that you were repeatedly using the same feature in a short period of time. Your activity caused your account to be flagged as potentially abusive.

Once you close your warning, you must significantly slow down or stop this behavior. Further misuse of site features may result in a temporary block or your account being permanently disabled.

It is a violation of Facebook's Terms of Use to repeatedly send the same message or to make the same post as it may be construed as spam. Facebook prides itself in protecting users from spam, and we take this standard very seriously. If you have been warned, please do not send or post any more messages with the same or similar content. Spamming on Facebook will lead to your account being permanently disabled.

Using automation to collect content or other information from Facebook members is not permitted. If you are using special bookmarks or programs to perform actions in third-party applications, then you may unknowingly be using automation. Further use of these tools can result in your account being permanently disabled.

If you are not using automation and would like to submit a report about the issue, please do so here.

Facebook has policies to stop behavior that other users may find annoying or abusive. Even if you did not have this intention, Facebook systems have determined that you were repeatedly using the same feature in a short period of time.

Since you did not adhere to previous warnings, a temporary block was set on your account. Here's what you should keep in mind about your block:

• This temporary block will last anywhere from a few hours to a few days.
• Attempting to use this feature while you are blocked can extend the block.
• We cannot lift this block for any reason, so please be patient and refrain from using this feature for a few days while waiting for this block to be removed.
• Once you are allowed to use this feature again, you must significantly slow down or stop this behavior. Further misuse of site features may result in more blocks or your account being permanently disabled.

Unfortunately, Facebook cannot provide any specifics on the rate limits that are enforced. The threshold at which you are warned is not a specific number, but rather determined by different factors, such as speed, time, and quantity.

Facebook has determined that you were sending messages at a rate that is likely to be abusive. Please note that these blocks can last anywhere from a few hours to a few days. Unfortunately, we cannot lift the block for you.

When you are allowed to resume sending messages, keep in mind that it’s possible to run into a block based on how many messages you send and how fast you send them. It’s also possible to be blocked when either starting a new message thread or replying to a message. Lastly, deleting old messages will not allow you to send more messages. In the future, please proceed with caution to avoid hitting the limit again. Please be aware that further abuse of such features can result in your account being permanently disabled.

If you think your account was disabled by mistake, you can send an appeal to Facebook.

Be sure to write from the email address associated with your disabled Facebook account. This step must be completed in order to verify account ownership.

Please include the following account information in your email:

• Full name
• Date of birth (month/day/year)
• Login email address
• Any additional information or questions

You can send this information to Facebook by clicking here.

Note that sending multiple emails will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly. We appreciate your patience.

We are currently helping our users with the "koobface" worm and phishing sites. If your account has recently sent spam (e.g., "check this out!" messages you don’t remember sending), please click here for more information. You can also visit the Facebook Security Page for instructions on resetting your password, downloading free antivirus scanners, and other helpful tips.

To set your language, go to the bottom of the page you are on and click the current language in the left corner. You may then select your language from the menu that appears.

You can also update your language by going to the Account page, and then the "Language" tab there.

You can submit a name change request through the "Name" section of your Account Settings page. Please note that Facebook reviews each name change request that is submitted. Due to the volume of requests we receive, your request may not be processed immediately.

Please note that Facebook account names must adhere to the following authenticity standards:

• Your full first and last name must be listed. Nicknames can be listed if they are a variation of your first or last name, but only in the format "First Name ‘Nickname’ Lastname."
• Accounts are for personal use only. To represent a celebrity, business or brand, please create a Facebook Page. Pages are for representing a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. For more information about Facebook Pages, please click here.
• Professional and religious titles are not allowed in account names.
• You can list your maiden name as your alternate name on the Account Settings page. Please note that account names that include "was," "nee" and "formerly" are not allowed.
• Accounts can represent one person only. Accounts representing groups, families or couples are not allowed.

Facebook reviews every name change request before it is approved. If your name change request is rejected, it could be because our systems have mistakenly prevented the change. If your real, full first and last name has been rejected, you can submit your request for further review by clicking here.

To help people who know you by another name find you in Search, Facebook allows you to display the name entered in your "Full Alternate Name" field on your profile.

To display your alternate name on your profile, follow the steps below:

1. Select "Account Settings" from the Settings drop-down menu.
2. Click on "change" in the "Name" section.
3. Under the "Full Alternate Name" field, check the box that allows you to "Also display on my profile and in search results."
4. Click the "Change Alternate Name" button.

Please note that Facebook account names must adhere to the following authenticity standards:

• Your full first and last name must be listed. Nicknames can be listed if they are a variation of your first or last name, but only in the format "First Name ‘Nickname’ Lastname."
• Accounts are for personal use only. To represent a celebrity, business or brand, please create a Facebook Page. Pages are for representing a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. For more information about Facebook Pages, please click here.
• Professional and religious titles are not allowed in account names.
• You can list your maiden name as your alternate name on the Account Settings page. Please note that account names that include "was," "nee," and "formerly" are not allowed.
• Accounts can represent one person only. Accounts representing groups, families or couples are not allowed.

Facebook reviews every name change request before it is approved. If your name change request is rejected, it could be because our systems have mistakenly prevented the change. If your real, full first and last name has been rejected, you can submit your request for further review by clicking here.

To edit your graduation year, simply go to the "Networks" tab of the Account page. If you click on the "Edit Info" link to the right of your school, you will be given the option to edit your Class Year.

To change your school status, simply go to the "Networks" tab of the Account page. If you click on the "Edit Info" link to the right of your school, you will be given the option to edit your School Status.

Facebook does not allow you to merge accounts. You need to copy your profile content (e.g. photos, notes, etc.) and add it manually to your more active account. Unfortunately, there will be some things you cannot transfer such as Friends and Wall posts. Once you have moved all information onto a single account, please deactivate your old account from the 'Settings' tab of the Account page. Afterward you can add email addresses and networks to your new account from the Account page. Please note that maintaining multiple accounts is a violation of Facebook's Terms of Use.

There is no way to cancel a friend request once it has been sent.

First, please make sure that you sent this request to an email address that is listed on their account. If the request was sent to a different email address, then it will not appear in their account. Also, please provide adequate time for them to take action on the request as they may have missed the notification email or have not seen it on their Home page yet.

Please make sure that you received this request at an email address that is listed on your account. If the request was sent to a different email address then it will not show in your account.

In addition, if someone deactivates his or her account, you will not see the friend request on your Home page.

Feel free to send the other person a friend request from your account. Alternatively, you could ask them to request you as a friend again at the appropriate email address.

Facebook has several features in place to limit the potential for spam and abuse on the site. Verifying your account helps you retain control of your account and applications on Facebook.

There are two ways to verify your account. First, you can verify your cell phone, which allows us to verify that a real person is in control of the account. This process is explained at: http://www.facebook.com/confirmphone.php

The second way to verify your account is to affiliate with a college network. If your school provides you with an email address, you can add a college network from the 'Networks' tab on the Account Settings page, which can be accessed from the 'Settings' drop-down menu at the top of any Facebook page.

Unfortunately, if you cannot verify with a cell phone or add a college network, you may be unable to verify your account. We apologize for the inconvenience, but this is currently one of the most effective tools we have in place to protect our users and developers.

To make changes to your campaign's daily budget from the "All Campaigns" view, click on the budget amount for the campaign you'd like to change. A pop-up box will appear that allows you to modify your daily budget. When you've made your desired changes, click "Save".



Alternatively, you can click the checkbox to the left of any campaign you’d like to edit. Above the list of campaigns, you’ll see a button with the option to "Edit # Rows". Click this and you’ll be able to change the name, status or budget of any checked campaign. When you’re finished, click "Save".



From the individual campaign view, you can make changes to the campaign’s budget by clicking "edit" next to the "Daily Budget" listed at the top of the campaign details.



Please be aware that all changes made to a campaign will affect all the individual ads within that campaign. However, you can also make changes to your ads one at a time. To do this, click on the title of the campaign you’d like to manage. On the resulting page, you’ll be able to make changes to individual ads.

Changes should be effective within a few minutes. Any ad charges you've already accrued that day will be included in your new budget so as not to overcharge your account.

To delete a campaign from the All Campaigns page, simply click on the status of the campaign you'd like to delete and choose "Delete" from the drop down menu. When you're finished, click "Save".

If you would like to delete multiple campaigns you may do so from the All Campaigns page. Choose the campaigns you'd like to edit by clicking on the radio buttons to the left of each campaign. Above the list of campaigns, you'll see a button with the option to "Edit # Rows". Click this button and you'll see that you can now make changes to multiple campaigns at the same time. Then click on the status of the first campaign and select "Delete" from the drop down menu. Hover your mouse to the right of the field. You'll see a blue button with up and down arrows. Click on the down arrow to fill in the creative rows you've chosen. When you're finished, click "Save".

There is a link under the list of campaigns on the left called "View all ads" which will show you all your running, completed and paused ads. If you would like to view your deleted ads, click on the link at the bottom of the page in the left corner called "Show Deleted Campaigns and Ads".

You can stop or restart your ads by editing the "Status" at the top of the ad's page, or clicking on an ad's status when viewing in the Ads Manager's campaign view. "Deleted" ads can never be restarted, while "paused" ads can, so pause your ads if you may want to run them again. To restart paused ads, simply change their status back to "Active".

If your entire campaign is currently paused, you won't be able to restart individual ads. First unpause your campaign in order to run these ads again.

When you run your ad you will only be charged for the number of clicks you receive (CPC) or the number of impressions of your ad that are displayed (CPM). Paused or deleted ads will not accrue new charges.

After reactivating your account, it may take a few hours before all your groups, events, notes and other content is completely restored. If this content has not been restored within 24 hours of reactivation, report the issue here.

When trying to view previously created notes, some people are not seeing their notes in the ‘My Notes’ and ‘Drafts’ sections. Please note that after reactivating your account, it may take up to 24 hours for your content (Notes, Groups, Events) to be restored.

Facebook is probably not able to import your blog because of a privacy setting on your account. Blogs written from sources with restricted viewing will not export to Facebook. If you would like to import your blog, you will need to change this privacy setting to something less restrictive.

Personal accounts are optimized for individuals, not artists, businesses, or brands. Facebook Pages allow artists, businesses, and brands to showcase their work and interact with fans. These pages come pre-installed with custom functionality designed for each category. For example, a band Page has a music player, video player, discography, reviews, tour dates, a discussion board that the artists can take advantage of. Third party developers will also build an array of applications that they will compete for Page Admins to add to their Pages. Facebook Pages are also not subject to a fan limit and can automatically accept fan requests.

To change the order of photos in a specific album, follow the directions below:

1. Go to that album and select "Edit Photos."
2. Click on the Organize Photos tab.
3. Drag photos into the order in which you would like them to appear.
4. Click "Save Changes" when you are finished rearranging them.

The album with the most recently added photo is displayed first. To change the order of albums, upload a new photo to the album you want to be listed first. You don't have to keep the photo; you can delete it and you'll still see that album first.

You can remove one of your photos while viewing it by clicking on the "Delete This Photo" link located beneath the photo. You can also delete photos from the "Edit Photos" tab. The delete option is also underneath every thumbnail.

If you want to delete an entire album, you can do so by clicking on the "Edit Photos" tab when viewing the album and then selecting "Delete Album."

To remove the tag from a photo that someone else has uploaded and tagged you in, simply view the photo, and then choose "remove tag" at the bottom next to your name. The photo will no longer be linked to your profile. Please note that if you tag a user in a photo that you did not upload, you cannot remove or edit the tag. Only the owner of the photo and the tagged user will be able to do so.

Unfortunately, the functionality of approving a photo tag is not currently available. When you are tagged in a photo by one of your friends, or they tag someone in one of your photos, the tag request will be automatically approved. Please note that you can set your notifications so that you always know when someone tags you in a photo or tags one of your photos. You can control this setting from the "Notifications" tab on the Account Settings page.

If you wish to remove a tag from a photo that you are tagged in, please select the "remove tag" link when viewing the photo. If you wish to remove a tag made on a photo that you uploaded, please select the "remove tag" link when viewing the photo.

To remove the tag from a photo that someone else has uploaded and tagged you in, simply view the photo, and then choose "remove tag" at the bottom next to your name. The photo will no longer be linked to your profile. Please note that if you tag a user in a photo that you did not upload, you cannot remove or edit the tag. Only the owner of the photo and the tagged user will be able to do so.

Please note that you can set your notifications so that you always know when someone tags you or one of your photos. You can control this setting from the "Notifications" tab on the Account Settings page.

Unfortunately, you cannot restore deleted messages.

To ensure that all of your Notifications are turned off, please follow these steps:

1. Go to the Notifications section of your Account Settings page.
2. Under the "Facebook" section, click the "Show More" link.
3. Select "Off" for all of the Notification types that are listed.

Please report this information here so that we can memorialize this person’s account. Memorializing the account removes certain more sensitive information like status updates and restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone. We do honor requests from close family members to close the account completely.

If you are having issues with the overall display of your account, please click here.

To view a list of known issues concerning your Account Settings, please click here.

It's not possible to block Facebook ads from showing on pages within your account.

The 'Like' and 'X' buttons are a way for users to give us quick and easy feedback on the ads they are seeing. We will then take this feedback into account as we continue to improve our advertising systems for all advertisers and users. If you choose to provide feedback for an ad, this may not immediately affect how often you see this or similar ads.

At this time, it’s not possible to edit a Page category. If you would like to change the category, you will need to delete your current Page and create another one under the correct category.

If you click on the "Create Your Profile" button and fill out the additional information, you will create a personal account to correspond with your business account. Once this final registration step is complete, these changes cannot be reverted. Deactivating your personal account will cause you to loose access to any Pages and Social Ads you've created.

After you have created a personal account, you can manage all the Pages and Socials Ads you’ve created by selecting "Ads and Pages" from the Applications menu, which is located on the bottom right side of your home page. The fans of your Pages will not be able to view or access to your personal profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name. However, if you wish to restrict your privacy so that other Facebook members cannot find you in search or add you as a friend, you can do so by clicking on "privacy" at the top any Facebook page.

When a Page admin comments on a fan’s photo, the comment may appear as if it was posted from the admin’s personal Facebook account. No further reports of this issue are needed.

When a Page admin "Likes" a post on their Page, the post may appear as if "Liked" from the Page admin's personal account. No further reports of this issue are needed.

If you believe there is a security issue with your account, you can learn more about this here.

Facebook allows you to block many News Feed and Wall story types, but it does not allow you to block all of them. Your account will always generate stories when you:

• Add something to your profile
• Join a network
• Update your status
• Add or remove an application

If you want to remove a particular Wall story, simply click the "Remove" button that appears to the right of the story after you move your mouse over it. Removing the Wall story does not prevent a News Feed story from being generated.

Remember, other users can only see Wall stories about these actions if they have permission to see them elsewhere on the site. For example, if you create a secret event that they are not invited to, they will not see a story about it. If someone is viewing your profile and they are not allowed to see your photo albums, they will not see any Wall stories about you adding photos.

Facebook allows you to prevent certain types of stories from being published about yourself. From the Privacy Settings page, just click on the News Feed and Wall section. Un-checking one of the story types means that there will be no News Feed or Wall stories generated from your account for that particular action. For example, if you uncheck the box next to "Write a Wall Post," no one will ever see a News Feed or Wall story when you post to someone else's Wall.

It is possible that malicious software was downloaded to your friend's computer or that their login information was phished in an attempt to send spam from their profile. We would like to investigate this issue further, but unfortunately, we cannot release information regarding a user’s account to anyone but the account holder. Please tell your friend to visit the Facebook Help Center and contact us.

This box is called the Publisher. The Publisher allows you to generate your own content on your profile, like updating your status or adding photos to your account. The Publisher also allows you to write and share content like photos and videos on your friends' Walls.

To delete a post or story from your Wall, follow these steps:

1. Hover your mouse over the story or post in question.
2. Click the "Remove" button that appears.
3. Select "Delete" in the dialogue box.

Note that once you have deleted the content you cannot restore it.

At this time, you cannot delete all Wall posts with a single click. However, you can control the visibility of posts by others by following these steps:

1. Go to the "Profile" section of the Privacy Settings page.
2. Scroll down to the "Wall Posts" section. The drop-down menu will allow you to choose who can view the content that is posted to your Wall by your friends. If you want to prevent people from posting to your Wall, uncheck the box next to the "Friends may post to my Wall" option.

You can also control which stories appear about you from the "News Feed and Wall" section of the Privacy page.

In the Gift Shop, you can select your gift recipient, gift image and delivery option (public, private or anonymous), and add a message for the recipient. If you don't have any gift credits on your account, you'll be prompted to buy gift credits, and then taken to a page where you can select the number of credits you'd like to purchase and enter your credit card information.

Make sure that you have sent a public gift. If you sent a private or anonymous gift, it will not appear on the recipient’s Wall, but will still show in their Gift Box. You can see all the gifts you've sent by going to your Gift Box, clicking "See All," and then clicking "My Sent Gifts." You are the only person who is able to see this list of your sent gifts.

If your gift didn't send but you were charged for the gift credits you ordered, or existing gift credits were removed from your account, please click here and let us know. Please include any relevant information about the gift you were trying to send, including when the problem occurred and any error messages you saw.

You can manage your stored credit cards on Facebook by going to the Account page and scrolling to the "Manage Credit Cards" section.

You cannot delete a gift that you have already sent. Only the recipient can delete the gift. If the gift you sent is a public gift, you can change the privacy setting on the gift from public to private.

Yes, you can delete a gift by clicking on 'See All' on the Gift Box and managing your gifts from that page. You can delete gifts / make public gifts private, which removes them from the Wall and makes it so that others will not be able to read the message or know who sent it.

Because the Gifts application was created by Facebook, you will not be able to completely remove it from your account. However, you can remove all integration points for it. This will remove Gifts from your bookmarks, and remove any profile tabs or boxes. It won't prevent users from sending you gifts, but only your friends can send you gifts. To do this, please take the following steps:

1. Select the "Edit" link from the Applications menu in the bottom left corner of any Facebook page.

2. On the following page, find the Gifts application and click "X".

3. In the window that appears, click "Remove" to confirm the removal of that application from your profile, bookmarks, and the Applications page.

1. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
   
   Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
   
   To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.


2. Have a unique, strong password: From the Account Settings page, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.


3. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT1222

For detailed information about this matter, please click here.

You can reset your password here. When choosing a new password, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.

1. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
   
   Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
   
   To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.


2. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT1222

Unfortunately, we cannot release any information regarding a user's account to anyone but the account holder. If you would like us to look into this issue, please tell this individual to contact us directly from his or her login email address and include a brief description of the problem. We apologize for any inconvenience.

All abuse reports on Facebook are confidential. The user that you are reporting will not know that you have reported them. After the report is submitted, Facebook investigates the issue and makes a determination as to whether or not the content should remain on the site based on our Terms of Use. In certain situations, the circumstances require more severe action. For instance, users who repeatedly violate our Terms of Use can be permanently banned from the site.

Please be aware that not all reported content will be removed. A Facebook administrator looks into each report thoroughly in order to decide the appropriate course of action. If no violation of our Terms of Use has occurred, then no action will be taken.

If you have a business account, you will be able to view and edit all of your Pages and ads created with that account. You can take any action on the Pages you administer, including editing your Page information or adding Page content such as photos, videos, and events. You can also view all the statistics related to both your Pages and your ads.

You will not, however, be able to view the profile information of any other users or add any other applications to your account. For example, business accounts can't be used to add friends, send messages, or interact with other Pages. Your account will not be visible in search and other users on the site will not be able to find you and add you as a friend.

Please be sure to enter your personal date of birth and not the date your organization was founded when you sign up for your account. By entering your own birthday, we will most likely be able to confirm the creation of your account.

Maintaining multiple accounts, regardless of the purpose, is a violation of Facebook’s Terms of Use. If you already have a personal account, then we cannot allow you to create business accounts for any reason. You can manage all the Pages and Socials Ads that you create on your personal account.

Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.

If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.

To get started, you will need to first create a Facebook Social Ad or Page. To start this process, please click here. Once you’ve entered in the required information, you will be taken to the "Facebook Login" page and asked if you have a Facebook account. If you do not currently have a Facebook account, then at this point, please select "I do not have a Facebook account." You will then need to enter your email address and date of birth. Please be aware that managing multiple accounts is a serious violation of Facebook’s Terms of Use. If we determine that an individual has more than one account, we reserve the right to terminate all of their accounts.

If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook. You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:

1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you’re done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account’s risk of being compromised in the future.
4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   
   For Microsoft http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   
   For Apple http://support.apple.com/kb/HT1222
7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security

You can control the membership of a group you admin by following the "Edit Members" link on the group’s page. Note that you will not be able to remove the group creator even if you are an admin. If you do not see the option to remove a specific member of your group or to set the member as an admin, please submit a report to Facebook here.

In a group with more than one administrator, these requests to join may be confirmed or ignored by any admin. Also, keep in mind that users may cancel their requests to join a group at any time. If a request has been canceled or handled by another admin, the link in the email may take you to your home page or to your other new requests.

A group administrator, or admin, controls the membership and content of a group. Admins can send messages to the group, appoint other admins and edit group info and settings. They can also remove current members and other admins.

After creating a group, you will automatically be listed as both an admin and the group's creator. Any admin can add additional admins to a group by using the "Make Admin" button next to each member's name in the member list or on the Edit Members tab.

You can invite people who do not have Facebook accounts to join your group if the group is set as global, but they will not be able to join until they register for Facebook.

Click the "Invite" tab on the "Edit Group" page and list your friends’ email addresses in the box labeled "Invite People via Email." Next, click "Send Invitations" to send email invitations to these people.

In order to join the group, they will need to register for Facebook. Instructions for joining Facebook will be included in the email they receive.

Our system automatically deletes groups once they're empty (no members). If you created the group, you can delete the group by removing all members and then yourself. Note that if you were not the first admin and creator of this group, you will not be able to delete the group unless the group creator has left it voluntarily.

Our system automatically deletes groups once they're empty (no members). If you have already left the group, you may contact another admin to request that they remove the members. Please note that if there are no current admins, all group members will have the option of taking the admin role. If the group is an open group and has no admins, you may rejoin the group from the group’s page and make yourself an admin again.

To permanently ban a fan, follow these steps:

1. Click "See all" under the Fans section
2. Select the "X" next to a user's name
3. Check the box next to "Ban Permanently."
4. Click "Remove."

A Page can have multiple administrators. Each Page admin will need their own business account or personal profile. Only the official representative of an artist, business, or brand may create a Facebook Page. The Page creator can then add other admins to help manage the Page. Each Page admin can edit the Page from their own accounts by selecting the "Ads and Pages" icon from the Applications menu in the lower left corner of any Facebook page. The creator has the power to add and remove other Page admins. Admins cannot, however, remove the creator of the Page.

Please report this information here so that we can memorialize this person’s account. Memorializing the account removes certain more sensitive information like status updates and restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone. We do honor requests from close family members to close the account completely.

To upload a video to Facebook, please follow the steps below:

1. Go to your profile.
2. Select the Wall tab.
3. Click "Video" inside the Publisher box.
4. Select which type of video you want to make.
5. Follow the on screen directions for your particular upload type.
6. When you're done, click "Post" to generate a story about your video and store the video permanently in My Videos.

When viewing or editing any of your videos, click the "Delete" link at the bottom of the page.

Friend removals are not caused by a technical error on the site, as it is not possible for a friend to be removed without confirmation from one of the users involved. The issue you are experiencing is caused by one of the following reasons:

1. This person removed you from their Friend List, either intentionally or accidentally.
2. This person has deactivated their account, causing them to disappear from all Friend Lists. If they choose to reactivate their account, they will reappear on these lists.

Please make sure that you received this request at an email address that is listed on your account. If the request was sent to a different email address then it will not show in your account. Feel free to send the other person a friend request from your account. Alternatively, you could ask them to request you as a friend again at the appropriate email address.

In addition, if someone deactivates his or her account, you will not see the friend request on your Home page.

First, please make sure that you sent this request to an email address that is listed on their account. If the request was sent to a different email address then it will not show in their account. Also, please provide enough time for them to take action on the request, as they may have missed the notification email or have not seen it on their Home page yet.

If the problem persists, please have your friend contact us directly from their login email address.

The number of friends on your Friend List may fluctuate due to people deactivating their profiles. Upon deactivation, a user will no longer appear in any Friend Lists, which can cause the number of friends on your account to decrease.

The security of your account may have been compromised. Please select a unique and complex password that is different from other passwords that you use on the Internet, and keep this information completely to yourself. You can reset your password by using the "Change Password" field on the Account page.

You should also make sure that all email addresses associated with your account are secure. Remember that anyone who can read your email may be able to also access your Facebook account. Additionally, please make sure that you log out of your Facebook account after each use and "quit" your browser when you’re done using the site. Never check the "Keep me logged in" box when logging in from a public computer or someone else’s mobile device, as this will keep you logged in even after you close your browser window.

Finally, please make sure that when you access the site, you always log in from a legitimate Facebook page with "facebook.com" in the domain part of the URL (web address). For more information about protecting your account, please visit the Facebook Security Page.

After reactivating your account, it may take a few hours before all your groups, events, notes and other content is completely restored. If this content has not been restored within 24 hours of reactivation, please submit a report here.

After reactivating your account, it may take a few hours before all your groups, events, notes and other content is completely restored. If this content has not been restored within 24 hours of reactivation, please submit a report here.

You can confirm your Facebook account in any of the following ways:

• Follow the link in your sign up confirmation email.
• Use the Friend Finder tool to see which of your email contacts have profiles on Facebook. To get to Friend Finder, simply roll over the Friends drop-down menu and click "Find Friends."
• Follow the link in any email notification you receive from Facebook.
• To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.

If you're still having trouble after the above steps, please click here.

You must confirm your account to verify that you have access to the email address you entered during registration. Confirming your account will enable you to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends, comment, join groups, and fan pages.

While your account is unconfirmed, you will not be able to send messages, write on your friends’ Walls, post in discussions, poke, tag your friends in photos or notes, comment on content, join groups, or fan Pages. This limit is in place due to security reasons.

You can confirm your account and enable the ability to take the above actions in any of the following ways:

• Follow the link in your sign up confirmation email.
• Use the Friend Finder tool to see which of your email contacts have profiles on Facebook. To get to Friend Finder, simply roll over the Friends drop-down menu and click "Find Friends."
• Follow the link in any email notification you receive from Facebook.
• To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.

If you're still having trouble after the above steps, please click here.

The yellow banner indicates that your Facebook account is still unconfirmed. Once you confirm your account, the banner will disappear. You can confirm your account in any one of the following ways:

• Follow the link in your sign up confirmation email.
• Use the Friend Finder tool to see which of your email contacts have profiles on Facebook. To get to Friend Finder, simply roll over the Friends drop-down menu and click "Find Friends."
• Follow the link in any email notification you receive from Facebook.
• To confirm your account with your mobile phone, you must be able to receive Facebook’s confirmation text on your mobile device. Enter your mobile phone number and we’ll text you a special code to confirm that it’s your phone. Start by going to the Mobile Texts page.

If you're still having trouble after the above steps, please click here.

An unconfirmed account can remain on the site for a maximum of seven days. You will need to confirm your account before this time has lapsed. Confirming your account is an important security measure, and it also enables you to use the full range of site features.

As long as your account remains unconfirmed, Facebook will provide email notifications and on-screen prompts containing detailed instructions for confirming your account.

Follow these steps to correct your email address:

1. Click the "Email Settings" link that appears on the right side of the yellow banner at the top of your home page.
2. Enter your correct email address in the "New Email" field.
3. You will be prompted to enter your password. Click "Confirm" after typing it in.
4. Another confirmation email will be sent to the address you enter. Follow the confirmation link in that email to confirm your account.

Note that confirming the new email address will replace the incorrect address you originally signed up with.

Yes. You can add family members who do not have Facebook accounts. Once added, their names will appear as black text rather than as blue links.

Items are various types of information (e.g. picture, name, birthday, mobile number etc) from your Facebook account. You have the option to add as many (or as few) of these items as you want. Each time you add an item, it gets placed on your badge. To add more, simply click on "Add Item." To delete, click on "remove" next to the item.

You can manage your stored credit cards on Facebook by going to the Account Settings page and scrolling to the "Manage Credit Cards" section.

To see a history of all your old profile photos, just go to the Profile page and click on your current profile picture. It will bring you to an album of all your profile photos. When you are viewing your old profile pictures, you will have the option to tag them, add captions, or delete them from the album.

Any user who can see your profile can see the profile pictures you have in this album. To view someone else's old profile pictures, just click on their current profile picture while viewing their profile.

If you want to delete an old profile picture, first view the album by clicking on your current profile picture. When you are viewing the album, you should see an option for Edit Photos at the top of the page. On the edit page, you are given the option to delete any of the images, as well as to tag them or add captions. Once you delete the photo, no one will be able to see it when they view your profile picture album.

We currently accept the following payment methods for the currencies indicated:

US Dollars – Visa, Mastercard, American Express, JCB
Japanese Yen – Visa, Mastercard, JCB
Other currencies – Visa, Mastercard

These credit cards are the only accepted method of payment for ads. You may also pay with a co-branded debit card. Unfortunately pure debit cards unassociated with these brands will not be accepted. Additionally, we are currently unable to perform invoicing for advertising campaigns. We apologize for any inconvenience this may cause.

Your CSC credit card code isn’t validating.

Unfortunately, the error message that you are receiving indicates that your credit card is not passing our fraud protection system. Please confirm that the information you have input is correct and accurately reflects the information that your bank has on file for your account. If you are still unable to make a purchase using your card, please either try using a different credit card or contacting your credit card issuer. We do apologize for any inconvenience this may cause.

You have an outstanding balance.

To resolve your balance, please go here.

For more information about creating an advertising account in another currency, or managing a current account, please click here.

When you attempt to add a card to your account we match the address you enter in our system with your credit card billing address. If you receive this message, please confirm that the credit card zip code you have entered on our site is exactly the same as the zip code that appears on your billing statement. If you have verified that this information is correct, please contact your bank in order to determine why they are not accepting this zip code on Facebook.

Your daily spend limit works like a credit limit on a credit card. This is separate from the daily budgets that you set for each of your campaigns. The daily spend limit represents the most that our system will ever allow you to spend in one day. Our system will never charge you more than the total of the daily budgets that you have set for your active campaigns.

Under normal circumstances, your daily spend limit will automatically increase as you make successful payments. In some cases, we may be able to manually increase your daily spend limit. If you'd like to request a spend limit increase, please fill out this form.

The daily spend limit for your account is predetermined by our system when you open your account. Your daily spend limit will automatically increase as you make 4-5 successful payments at each previous level. When your limit reaches $1000, you'll need to contact us to make any additional increases.

In some cases, we may be able to increase your daily spend limit more rapidly. If you'd like to request a spend limit increase, please fill out this form.

Yes, we offer support for a variety of currencies as payment for Facebook Ads. Please visit the International Currency Accounts section of the Help Center for more information.

At this time, credit cards are the only accepted method of payment for Facebook Ads. We hope to make more payment options available in the future. If you need a printed invoice, you can access and print one from within your account. When viewing your ad campaigns, simply click the "Account Billing Summary" link at the bottom of the page. On the summary page, you can click on each charge to see more detailed information.

It is possible that malicious software was downloaded to your friend's computer or that their login information was phished in an attempt to send spam from their profile. We would like to investigate this issue further, but unfortunately, we cannot release information regarding a user’s account to anyone but the account holder. Please tell your friend to visit the Facebook Help Center and contact us.

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:

1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT2550
2. Reset password: From the Account Setting page, you will need to create a new password. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
3. Never click suspicious links: It is possible that your friends could have unwillingly sent you spam, viruses, or malware through Facebook if their accounts were infected. Do not click this material and do not run any .exe files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as it will contain important security warnings and protection features.

If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

Some users are unable to display older Wall posts on their profile. Please report this issue here.

When you restrict someone from seeing your Wall posts, they will still be able to see posts that you make, comments on those posts, and Recent Activity stories that appear on your Wall.

If you are getting a 'Database Down. Sorry, a temporary error has occurred. Please try again' error, please report this issue here.

First, check the Mobile section for more information about whether your carrier is supported.

If your carrier is not supported, we encourage you to contact your carrier to let them know that you are interested in this service. If enough people show interest, it may convince them to support our texts. For now, please note that you can use our Mobile Uploads feature to upload photos, videos, and notes directly from your phone. You should also be able to access your account via Mobile Web at m.facebook.com or iphone.facebook.com for iPhones.

If your carrier is supported, please read the following guidelines to troubleshoot your problem:

• If you have recently ported your number from a different carrier, you may not be able to receive the confirmation code to activate Mobile Texts. This is a problem that we are aware of and hope to resolve it as soon as possible. We apologize for any inconvenience.
• Please try sending "On" (without quotes) to 32665 to receive your code.

If none of the above information resolves your issue, please click here.

You may request up to five (5) new codes. If you have not reached this limit, you may request a new code by selecting the "Verify" link found below the "word in the box" (i.e., the captcha) that you see when poking, messaging, or sending friend requests.

Please click here if the information above did not answer your question.

An advertising credit is a form of payment for your Facebook Ads. Credits may be offered through partnerships Facebook has with other sites or companies, or through periodic promotions. If you have an advertising credit on your account, ad charges will first be deducted from the credit, and your credit card will be charged when the credit has been depleted or expired.

It's not currently possible to purchase or request credits from Facebook.

There are a variety of reasons why Facebook may issue an advertising credit. Such credits will be automatically added to your ad account's funding sources, and when you run ads, the charges will first be deducted from the credit before your credit card is charged.

If our system detects that there have been invalid clicks on your account, we may automatically credit your account with the value of those clicks. Please note that we filter out some clicks for a variety of reasons before they ever appear in your reports or charges. We may issue a credit if we identify certain clicks as invalid after you've been charged for them.

Similarly, if there are any issues on our end that interfere with the correct delivery of your ads, Facebook may issue a credit equal to the value of any incorrectly delivered clicks.

The value of each coupon code varies and is stated when you receive the coupon code. A coupon code can only be activated and the advertising credits can only be redeemed for Facebook Ads through Facebook’s online advertising system. To view your advertising credits account balance, please click on the "Billing" tab at the top of the Ads Manager. Then click on the "Funding Sources" tab on the Billing Summary page. You will then be able to view your current advertising credit balance, the expiration date for your advertising credits and the date you activated your coupon code.

It is possible that the coupon code you are trying to use is invalid, may have already been used, or has expired. Please make sure you've read the terms, conditions or procedures applicable to your credit. If these situations do not apply please contact us using this form.

To view your advertising credit account balance, please click on the Billing tab at the top of the Ads Manager. Then click on the Funding Sources tab on the Billing Summary page. You will then be able to view your current advertising credit balance, the expiration date for your advertising credits, and the date you activated your coupon code.

Yes, you can redeem your advertising credits when you create a new Facebook Ad or for an existing Facebook Ad campaign. Coupon credits, however, cannot be applied to charges you accrued before you added the coupon to your account. Only new charges will be deducted from the coupon.

If this is your first time advertising through Facebook’s online advertising system, or you wish to create a new Facebook Ad, you can activate your coupon code and then redeem your advertising credits at the final page of the ad creation flow. If you already have a credit card stored to your advertising account, simply click the "I have a coupon to redeem" link located directly above the "Place Order" button. If you do not have a credit card stored to your advertising account, you will need to first enter your credit card information and then click the "I have a coupon to redeem" link.

If you activate a coupon code, we will deduct from your advertising credits balance until they are fully redeemed. If you choose to continue running your Facebook Ad after your advertising credits have been fully redeemed, we will charge the primary card associated with your Facebook advertising account for all additional advertising that is run. Whether you are using advertising credits or a credit card, the total billable value of clicks or impressions in a Facebook billable day will never exceed your daily budget.

Please login to your Facebook advertising account by clicking on the "Ads and Pages" link in the Applications column. Click on the "Billing" tab at the top of the Ads Manager. Then click on the "Funding Sources" tab on the Billing Summary page. Click on the "Enter Coupon Code" and enter your coupon code as shown.

Coupon credits cannot be applied to charges you accrued before you added the coupon to your account. Only new charges will be deducted from the coupon.

If your question about Facebook advertising credits wasn't answered by the FAQs above, you may want to visit your Account Funding Sources page to check and see if you have Facebook advertising credits on your account, or check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

Please follow the steps below to resolve this issue:

1. Ensure that you are logging in with your correct email address. Check your email for your original confirmation email to be sure.
2. Try logging in with any other email address associated with your account. They all serve as login email addresses.
3. If you are having issues with your password, you can reset your email password here.
4. If you're still having trouble after the above steps, please click here.

Unfortunately we do not support email addresses with generic prefixes (e.g. info@, webmaster@, etc.). Since email addresses of this nature are typically used for organizations and businesses, we do not allow them to be used for personal Facebook accounts. You will need to use a personal email address that does not contain this type of prefix. There are no exceptions to this rule.

"Site Maintenance" usually means that we're making an improvement to the database that your account is stored on. While we're doing this, you will not be able to access your account. In most instances, this maintenance will last only a few hours. Please note:

• After the maintenance is over, you will still be able to login with the same password.
• Your profile and account will not be affected by the maintenance.
• We don't do site maintenance on all accounts at the same time, so it is possible that some of your friends will be able to access the site while your account is unavailable.
• It is not necessary to contact us about Site Maintenance.
• If your maintenance lasts longer than 24 hours, please follow these instructions to clear your browser's cache and cookies.

If you're still having trouble after trying the above steps, please click here.

Some users have not been able to log in and are receiving this error message. We are aware of this problem and are working on resolving the issue soon. Please report this issue here.

At this time, credit cards are the only accepted method of payment for Facebook Ads. We hope to make more payment options available in the future. If you need a printed invoice, you can access and print one from within your account. When viewing your ad campaigns, simply click the "Account Billing Summary" link at the bottom of the page. On the summary page, you can click on each charge to see more detailed information.

At this time you may be automatically charged as often as once/day for ad charges that accrue on your account. We're not able to schedule less frequent payments, or offer invoicing or prepayment for ads.

We do our best to consistently bill users. However, we reserve the right to bill users as often as everyday to as little as every few days. To find all of your billing information, please click on 'Account Billing Summary' at the bottom of your 'Ad Campaigns' tab. In order to view your billing for each month, you will need to select the appropriate month from the 'Month of' drop down menu at the top of the page.

Advertisers only pay for the clicks received or impressions delivered. If your ad has not received any clicks or impressions yet, then you will not find any charges on your account.

If you are seeing these error messages it is because when we attempted to charge your card on file for accrued advertising charges, your credit card or issuing bank declined the charge. Here you can find the most common reasons a charge might be declined:

*Card reached its limit

*Card exceeded its maximum amount allowed for a single charge

*Card exceeded the maximum number of charges card it can receive in a period

*Card doesn’t accept charges from ‘Facebook’ or other online sources for fraud protection reasons

*Card doesn’t allow for automated billing

*Card doesn’t allow for international transactions

If your question about Facebook Ads billing wasn't answered by the FAQs above, you may want to visit your Account Billing Summary for account-specific billing details, or check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

Please click here to report this issue.

It is possible that this person removed the content from your profile before you were able to view it. Unfortunately, there is no way for you to view content after it has been deleted.

Facebook has limits in place to prevent behavior that others may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. If you received a warning for going too fast when sending messages, you will need to temporarily stop this activity to avoid hitting a message block on your account.

For future reference, please keep the following policies in mind:

• Facebook prides itself in protecting users from spam and does not allow users to send messages promoting or advertising a product, service, or opportunity.
• The Inbox functionality is not intended for the purpose of having live conversations with people. If you would like to do this, we recommend using the Facebook Chat feature.
• Unsolicited messages of any kind will not be tolerated.

Facebook has determined that you were sending messages at a rate that is likely to be abusive. Note that these blocks can last anywhere from a few hours to a few days. Unfortunately, we cannot lift the block for you.

When you are allowed to resume sending messages, keep in mind that it’s possible to run into a block based on how many messages you send and how fast you send them. It’s also possible to be blocked when either starting a new message thread or replying to a message. Lastly, deleting old messages will not allow you to send more messages. In the future, please proceed with caution to avoid hitting the limit again. Please be aware that further abuse of such features can result in your account being permanently disabled.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

If your account has been hacked, "phished," or is sending spam out without your consent, click here.

Please only submit bug reports related to messages and Inbox here.

If you would like to remove a friend, navigate to the person’s profile and click the "Remove from Friends" link at the bottom of the page. If you select this option, you will be removed from the person's Friends List as well. You will need to repeat the friend confirmation process if you wish to be friends with this person again.

Please click here to view and report an error message you are seeing.

Your problem is most likely related to your Internet browser. To upgrade your Internet browser, or clear its cache and cookies, please follow these instructions.

Some users have not been able to log in and are receiving this error message. We are aware of this problem and are working on resolving the issue soon. Please report this issue here.

First, please make sure that you received this request at an email address that is listed on your account. If the request was sent to a different email address then it will not show in your account. You can send the other person a friend request from your account, or you can ask them to request you as a friend again at the appropriate email address.

At this time you may be automatically charged as often as once/day for ad charges that accrue on your account. We're not able to schedule less frequent payments, or offer invoicing or prepayment for ads.

Your Billing Manager lists of all your account charges and invoices organized by month. To access your Billing Manager, from the Ads Manager page, click the ‘Billing’ tab at the top of the screen. To see a more detailed breakdown of each credit card charge, please click on the description next to the charge you would like more information about. Please note that if you have not been charged yet, you will not see any information on your Billing Summary page.

Your daily spend limit works like a credit limit on a credit card. This is separate from the daily budgets that you set for each of your campaigns. The daily spend limit represents the most that our system will ever allow you to spend in one day. Our system will never charge you more than the total of the daily budgets that you have set for your active campaigns.

Under normal circumstances, your daily spend limit will automatically increase as you make successful payments. In some cases, we may be able to manually increase your daily spend limit. If you'd like to request a spend limit increase, please fill out this form.

If your question about charges and receipts wasn't answered by the FAQs above, you may want to visit your Billing Manager to view detailed advertising receipts in your own account, or check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

Facebook's communication with your actions on external sites is limited to the stories that site attempts to send back to Facebook. For example, if you are on eBay, and place a bid, put something up for sale, and write a review of a seller, Facebook will only be notified of the actions for which eBay wants to create a story. Thus, if eBay only wants to publish a story when you put something up for sale, only one story will be sent to Facebook after you have been notified. Facebook will have no access to other actions you have taken or other information involving your eBay account. Additionally, eBay has no access to information from your Facebook account.

To take advantage of the ability to generate stories from another site, you must be logged into Facebook while you interact with one of these affiliated sites. You will always be notified and given the opportunity to opt out of having any particular story published. Please keep in mind that affiliate websites never have access to your profile information, nor does Facebook receive any personal data about you from an affiliate site.

If you are logged in to Facebook and take an action on an affiliated site, the website will alert you that it has a story it would like to send to your Facebook profile. You can then choose to take the following actions:

1. You can click the ‘Learn More’ link to find out more about that story or edit your privacy settings for these external stories.
2. You can click the ‘This isn’t me’ link if the Facebook account does not match the person using the external site. In this case, Facebook will never publish the story or otherwise share any information with the user’s friends on Facebook.
3. You can click ‘No Thanks’ in which case Facebook will never publish that story or otherwise share any information with your friends on Facebook.
4. You can click 'Close' or simply ignore the notification in which case the story will be sent to Facebook, but will not be published on the site. Next time you navigate to the Facebook Home page after interacting with an affiliate site, you’ll receive a second reminder that the affiliate website would like to publish a story on your behalf. There are three things you can do with this story—approve the story by clicking Okay, remove the story by clicking "Remove", or ignore the entire message by doing nothing. If you approve the story and click "Okay", the story will be published in your Mini-Feed and may appear in your friends' News Feeds. If you remove the story using the "Remove" link next to it, the story will never appear in your Mini-Feed or a friend’s News Feed. If you ignore the whole message, it will go away after a few days and nothing will be published to Mini-Feed or News Feed. However, when you ignore a story, it remains queued, so that the next time you generate a Beacon story, this home page message will have two stories, instead of one.

When a Facebook user takes a Beacon-enabled action on a participating site, information is sent to Facebook in order for Facebook to operate Beacon technologically. If a Facebook user clicks "No Thanks" on the affiliate site notification, Facebook does not use the data and deletes it from its servers. Separately, before Facebook can determine whether the user is logged in, some data may be transferred from the participating site to Facebook. In those cases, Facebook does not associate the information with any individual user account, and deletes the data as well.

The daily spend limit is the maximum amount that we will allow you to spend in one day. It will increase automatically as you successfully make payments at each previous limit. In some cases, we may be able to manually increase your daily spend limit. If you'd like to request a spend limit increase, please fill out this form.

This is separate from the budget that you control for your campaigns. We will never charge you more than the daily budget you've set. The daily budget that you are able to set for your campaigns cannot exceed the daily spend limit that is in place for your account.

It's only currently possible to set a daily budget for your ads, not a monthly or total budget. You can change your daily campaign budget, or pause or delete your ads from within your account at any time. We will never charge you more than your current daily campaign budget, and paused or deleted ads won't accrue any new charges.

We believe that rendering a user's profile picture on every page of your Connect site makes for the best implementation so that a user recognizes that they are logged in with their Facebook account. It is required to indicate that the user is logged in with their Facebook account in some way on the page.

If your account has been deleted, please visit the Help Center which offers a process to get your account back up and running. Once your account is re-enabled, please provide details using the Developer Help Contact Form and we will be happy to restore your administrative access.

When you connect with a website, it can access information you’ve added through Facebook to allow you to interact with your friends in new and interesting ways. The Platform Developer Terms of Service restrict how these sites can access this information, and all sites are contractually obligated to respect the privacy settings you’ve chosen for your account. These are the same terms that developers who have created the applications you use on Facebook must follow.

This means that if you’ve blocked a user on Facebook, that user will not be able to see you on a "connected" site. When other users connect with a website, those users will not be able to see information you’ve added through Facebook that they wouldn’t otherwise be able to see simply by browsing Facebook. You can decide what types of information your friends’ applications can access from the "Applications" section on the Privacy page or opt-out of Facebook Platform entirely.

Facebook cannot track your actions on external sites unless you decide to connect your Facebook account to that site and/or explicitly decide to publish a story to your Wall. For example, if you are on Digg, and digg an article, or comment on an article, Facebook will only be notified of the actions for which Digg wants to create a story. Facebook will have no access to other actions you have taken or other information involving your Digg account.

To take advantage of the ability to generate stories from another site, you must "connect" your Facebook account to that site, or otherwise be logged into Facebook while you interact with one of these sites. You will always be notified and given the opportunity to opt out of having any particular story published.

When you "connect" your Facebook account to your account on another site, you can automatically see which friends of yours have already connected their accounts, and they can see you as well.

When your friend connects their Facebook account with an external site, they will be able to compare their Facebook Friend List with information from that website in order to invite more friends to connect. For example, if you use Digg.com with the same email info as your Facebook account, and your friend connects their account with Digg, they will be able to see the fact that you have a Digg account unless you check the box discussed below.

You can opt-out of being found on other sites by selecting "Don't allow friends to view my memberships on other websites through Facebook Connect" here.

If you have used Facebook Connect to connect your accounts to any sites, you will need to remove those sites here.

You can remove regional networks from your account by clicking the "Leave Network" link from the Account Settings page. Please be aware that this removal is permanent and that you won't be able to add a regional network again. As an alternative, we encourage you to add your "Current City" to your profile. You can edit this information by hovering over the "Contact Information" section on your Profile and clicking "Edit."

We respect the intellectual property rights of others and we prohibit users from posting content that violates another party's intellectual property rights. When we receive a proper claim of IP infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances.

We strictly prohibit the posting of infringing material on the Facebook website, and we terminate the accounts of repeat infringers. You may only upload content to the Facebook website if you are certain that you have the legal right to do so. If you are not certain that you are legally authorized to use the content you have uploaded to our website, you should remove it immediately.

The material uploaded to the Facebook website is uploaded by our users. Our Terms of Use prohibit users from posting content that violates another party's intellectual property rights. We encourage our users to report instances of copyright infringement using the procedures outlined in our How to Report Claims of Intellectual Property Infringement page, and we terminate the accounts of repeat infringers in appropriate circumstances.

We respect the intellectual property rights of others and we prohibit users from posting content that violates another party's intellectual property rights. When we receive a proper claim of IP infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances.

If you believe that content on the Facebook website violates another party's intellectual property rights, you should contact the rights owner directly. If you believe that content is accessible on the Facebook website in violation of your own IP rights, please visit our How to Report Claims of Copyright Infringement page for more information.

We respect the intellectual property rights of others and we prohibit users from posting content that violates another party's intellectual property rights. When we receive a proper claim of IP infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances.

If you believe that content on the Facebook website violates another party's intellectual property rights, you should contact the rights owner directly. If you believe that content is accessible on the Facebook website in violation of your own IP rights, please visit our How to Report Claims of Copyright Infringement page for more information.

What type of network are you trying to add?

A work network:

Please note that if your company does not distribute official email addresses to employees, we will be unable to create a workplace network for you.

If you have a work email address that has the company domain, please click this link.

If you’re not receiving the confirmation email, please check your email application's spam or junk folder or filter.

A college network:

In order to join one of our college networks, you need to have a valid email address from one of the schools we support. This email account needs to be set up to send or receive external emails. To accommodate alumni, we accept school affiliated alumni email addresses, which are available at many schools (often for free) through their school or alumni association.

If your school does not provide you with an email address, you will not be able to join that network at this time.

If you have an email address from your school, but aren’t able to receive the confirmation email, please check your spam and junk-related folders and filters.

If you’re still unable to add a college network, please click here.

If you cannot add your college or university because it is not supported, please click on this link.

A high school network:

If you do not have an option to add a high school network to your account, then you may be ineligible to register with a high school at this time. If you currently attend high school and are between the ages of 13 and 18 but have not provided this information accurately, please use the link at the bottom to contact us – we’ll then be able to update your account. If you are over the age of 18, you will need to add your high school information to the Education section of your Profile, as you are no longer eligible to add a high school network. Note that people will still be able to find you in a Classmates Search.

If you are unable to add your high school network because you have recently switched high school networks, you may need to wait until the block expires before adding a new high school. If you are registered in a high school that you do not currently attend, please use the form below to contact us – we’ll then be able to update your account.

If you are unable to add your high school network because we do not support your high school, we can help to add the network to Facebook. Please click here to contact us with your high school information.

• To join a college network, you need to have a valid school email address. If you've already graduated, college alumni email accounts work too. You must be able to access this email address to confirm your affiliation. Join a college network from the Networks tab of the Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.



• To join a high school network, you must be a current high school student. If you have a school email address or an invitation from another member of your high school network, you will be able to affiliate during sign up. Alternatively, you can sign up for the site as an unaffiliated high school user. You will be asked to list your high school's name. Once you are on the site, you will need to be approved by a classmate in your high school network in order to join it. If you do not successfully affiliate with a high school network within sixty days, you will not be confirmed into the network and it will be removed from your account.



• To join a work network, you need to have a work email address from a supported company. This will put you on a network with your coworkers. Join a work network from the Networks tab of your Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.

You can add a new network by going to the Networks tab of your Account Settings page and following the steps provided. Please note that you will have to validate your affiliation with college and/or work networks via an authenticated email address. Facebook allows you to be a member of up to five different networks. For example, transfers and grad students can be part of networks at two different schools; recent college grads can be affiliated with their school and their place of work.

Note that joining a new network will by default make your profile visible to other members of that network. If you would like to restrict your profile privacy, you can do this on your Privacy Settings page. Joining a new network will not change previous settings for content you’ve added like photos, videos, etc.

If you no longer want to be affiliated with one of your networks, simply go to the Networks tab of your Account Settings page. From there, click on the "Leave Network" link to the right of the network that you wish to leave. Leaving this network means that you will no longer be able to see the profiles of non-friends there. It also means that you will be removed from all groups and events that you have joined and created on that network.

If you sign up for Facebook without a network you will only be able to see the profiles of confirmed friends, whereas users with networks will be able to browse profiles within their networks. Being affiliated with a network also allows you to see groups and events that are specific to your network. If you're worried about who can see your profile, you can always control this from the Privacy page.

To add a network affiliation, just go to the Networks tab of your Account Settings page, which can be accessed from the Settings drop-down menu at the top of every page.

You can change your primary network by going to the Networks tab of your Account Settings page. Simply click on the "Make Primary" link to the right of the network that you want to identify yourself with the most.

Facebook currently does not provide an application that allows users to track profile views or statistics on the views of any specific user content. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind for these applications:

Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.

In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.

Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.

Facebook does not allow users to track profile views or see statistics on how often a particular piece of content has been viewed and by whom. Third-party developers, however, may offer applications that provide some of this functionality. However, please keep a few things in mind when using these:

1. Applications cannot track profile views for users who simply visit another person's profile. Facebook has made this technically impossible.
2. In order to be tracked by an application, you must explicitly agree to allow the application to access your information.
3. Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.

Your privacy settings allow you to determine how much of your profile other users are permitted to view.

To see how your profile currently appears to one of your friends, you can use the "View As" mode. To do so:

1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
2. Select the Profile section.
3. At the top of this page, you’ll see the prompt "See how a friend sees your profile." Enter the name of any of your friends in the search field next to the prompt.

Once you’ve selected a friend, you’ll be sent to a special view of your profile that lists their name and any relevant privacy details, including their networks and the friend lists to which you’ve added them. Please keep in mind that you will always see the top frame containing your friend’s information if you are in "View As" mode.

If you do not see this information, then you are not viewing your profile as your friend, but rather as you see it while logged in to your own account.

Keep in mind that only the presentation of the information is changing — no additional information about you or other people is shared outside of what was already available in current search listings.

You can customize who can find you in search from the Search section of the Privacy Settings page. You will always have the option not to appear in search listings at all.

Anyone who is able to find you in search will always be able to click on your search listing in order to view your name and networks. You can further control the information that these users see by changing the options underneath the title "Search Result Content." There are five listed options: see your picture, send you a message, view your friend list, add you as a friend, and view the Pages you are a fan of. Un-checking any of these boxes will prevent the user from being able to perform the action.

Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile using search.

While you can restrict the visibility of an email address on your profile, there is no way to prevent individuals from locating you on the site via an email address attached to your account. However, you can adjust your email address preference from the Account Settings page, if you would prefer to operate your account under a different email address (one which you would not mind be located through on the site).

Keep in mind that only the presentation of the information is changing — no additional information about you or other people is shared outside of what was already available in current search listings.

You can customize who can find you in search from the Search section of the Privacy Settings page. You will always have the option not to appear in search listings at all.

Anyone who is able to find you in search will always be able to click on your search listing in order to view your name and networks. You can further control the information that these users see by changing the options underneath the title "Search Result Content." There are five listed options: see your picture, send you a message, view your friend list, add you as a friend, and view the Pages you are a fan of. Un-checking any of these boxes will prevent the user from being able to perform the action.

Please note that you may see a different version of the site than others when you perform searches from your own account. You will always be able to find your profile in search because you can always view your own profile. However, users who do not have this permission will not be able to find your profile using search.

If someone has created an account to impersonate or imitate you, please go to the impostor profile and click "Report this Person" in the left column. Check the "Report this Person" box, choose "Fake Account" as the reason, and add "Impersonating me or someone else" as the report type. Be sure to add a valid web address (URL) leading to the real profile so that we can review the information.

If your current or ex-boyfriend, girlfriend or spouse is controlling or monitoring your activity on Facebook, this could be a sign of relationship abuse. If you think this might be happening to you, please call the National Domestic Violence hotline at 1-800-799-SAFE to find out about resources in your community and get additional safety information.

You may also want to consider restricting privacy on your Facebook account so that certain people can’t access information like your Wall, photos, or profile. Remember that computer usage can be monitored. If you’re afraid that your computer isn’t safe, use a friend's computer or a computer in a public place, or visit http://stoprelationshipabuse.org/techsafe.html to learn more about computer safety.

Facebook takes appropriate precautions to protect users' information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as a credit card number or your password), we encrypt that information using secure socket layer technology (SSL). Facebook always posts to a secure page when users are logging in and employs industry standard encryption. This may not always be apparent from the URL (web address), but rest assured our logins are secure.

Facebook currently does not provide an application that allows users to track profile views or statistics on the views of any specific user content. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind for these applications:

Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.

In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.

Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.

Facebook currently does not provide an application that allows users to track profile views or statistics on the views of any specific user content. Third party developers, however, may offer applications that provide some of this functionality. Please keep a few things in mind for these applications:

Applications CANNOT track profile visits for users who simply go to another person's profile; Facebook has made this technically impossible.

In order to be tracked by an application, you will need to specifically agree to allow the application to track your actions.

Adding an application that provides this functionality is purely optional. If you do not want to participate, please do not add the application to your account.

Joining a group does not expose the content of your profile to any group members who would not normally be able to see that information. The privacy settings for your account control the openness of your profile, regardless of the groups you join.

To hide your account within a group, you will need to completely restrict your search settings so that "Only Friends" can find your account. Once this is done, only friends will be able to view your name in the list of group members. However, if you still choose to write Wall posts, start discussion topics, or add photos or videos to the group, other members will be able to see that content and determine that you are also a member.

If your ad has been rejected for text errors such as spelling, capitalization or punctuation, we first encourage you to carefully read the disapproval email, as well as the disapproval explanations within your account. Your ads have been disapproved for specific reasons, so these explanations will include specific information about the problem(s) with your ads.

You can also find more details about these issues in Facebook's Advertising Guidelines. Be sure to review the disapproval details that were sent to your account email address, and are also visible in your Ads Manager alongside each disapproved ad.

If you choose to include an image with your ad, it must be relevant and appropriate to the ad. Images that are overly suggestive or graphic in any way may be rejected even if they are relevant to the ad. Images that may be insulting or demeaning to users in any way are prohibited. If the image contains text, the text must adhere to all of the same policies that apply to the regular ad text.

We encourage you to visit Facebook's Advertising Guidelines for more information about these policies. Also review the disapproval details that were sent to your account email address, and are also visible in your Ads Manager alongside each disapproved ad.

If your question about Facebook's advertising policies wasn't answered by the FAQs above, you may want to visit Facebook's Advertising Guidelines, and check out other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team. Additionally, if you created Facebook Ads that were disapproved, please review the disapproval notification you received at your account email address and also within your Ads Manager for specific details about the disapproval.

Keywords are based on interests, activities, and favorite books, TV shows, movies, or job titles that users list in their Facebook profiles. They may also come from the names of groups or Pages users belong to or are fans of. For example, if you choose to target the keyword "Dave Matthews Band," then your ad will only display on users’ accounts that have listed Dave Matthews Band in the "Favorite Music" section on their profile, or are members of a Dave Matthews Band group or Facebook Page.

The "Advertising Performance" report will give you information about your ads' performance in terms of impressions, clicks, click-through rates, etc. The "Responder Demographics" report will give you more information about the users who are viewing or taking action on your ads.

You can also choose to summarize your report by Account, Campaign or Ad. Account reports will give you statistics at the account level, which means that all clicks and impressions will be totaled across all ads and campaigns. The Campaign reports will break these statistics down to the campaign level, and the Ad reports will break them down further to the individual ad level.

The "View" option allows you to choose what unit of time your report will be broken down by. Monthly reports will give you statistics totaled by month, while weekly or daily reports will be totaled by those units of time. Please note that not all time options will be available for all reports.

The following terms are used in your Advertising Performance report. Not all terms will appear in every report.

Date: The date on which the activity reported in the row of the report took place. Please note that monthly reports will be dated on the first of each month and weekly reports will be dated on the Sunday that marks the beginning of the week.

Campaign or Ad Name: The name of the ad/campaign reported in the row.

Campaign or Ad ID: The unique ID number of the ad/campaign reported in the row.

Impressions: The total number of times the ad referenced was shown has been shown on the site.

Clicks: The total number of clicks on the ads tracked by that row in the report.

Clicks Rate: The click rate for an ad is calculated as the number of clicks the ad received divided by the number of impressions (times the ad was shown on the site) in the given time period.

Actions: The number of times users have become a fan of your Page or RSVP'ed positively to your Facebook Event. (This data will only appear for Facebook Ads for Pages or Events.)

Actions Rate: The action rate for an ad is calculated as the number of actions the ad received divided by the number of impressions (times the ad was shown on the site) in the given time period.

CPC: The average cost per click in your account's selected currency for the given row.

CPM: The average cost per thousand impressions for the given row.

Spent: The total cost for the activity in the given row.

Unique Impressions: The number of distinct users who viewed the ad(s) tracked by the given row of the report.

Unique Clicks: The number of distinct users who clicked on the ad(s) tracked by the given row of the report.

Unique Clicks Rate: The unique click-through rate. This rate is calculated as the number of unique clicks the ad(s) received divided by the number of unique ad impressions.

Under normal circumstances, your ad will begin being served within an hour after being purchased. Statistics will be available in your account within one hour after delivery starts. Exportable daily reports will be available 12 hours after the end of the day reported.

Please note that you are not guaranteed any number of clicks or impressions. If you are not receiving as many clicks as you would like, we suggest increasing your maximum bid and/or making your ad more relevant. It is also possible that your targeting constraints are too restrictive, and there are not enough users who satisfy the criteria. Thus, you should also consider relaxing your targeting constraints.

Hourly data is updated in your account on the hour for the last full hour. Exportable daily data is updated 12 hours after the full day ends, in order for our system to accurately analyze the entire day's performance. We reserve the right to change the update frequency at our discretion.

For technical reasons, it may take more than several minutes for a video to fully encode. This process should not last more than a few hours. To see a list of the videos that are currently encoding for your account, go to the "Videos Encoding" tab of the My Videos page. Please note that trying to upload the same video multiple times will not speed up the process. It is also unlikely this will result in the successful upload of a previously problematic video.

Please also ensure that the video does not exceed the size or time limitations indicated on the upload page.

Please make sure the video is encoded in one of the following formats:

• 3g2 (Mobile Video)
• 3gp (Mobile Video)
• 3gpp (Mobile Video)
• asf (Windows Media Video)
• avi (AVI Video)
• dat (MPEG Video)
• flv (Flash Video)
• m4v (MPEG-4 Video)
• mkv (Matroska Format)
• mod (MOD Video)
• mov (QuickTime Movie)
• mp4 (MPEG-4 Video)
• mpe (MPEG Video)
• mpeg (MPEG Video)
• mpeg4 (MPEG-4 Video)
• mpg (MPEG Video)
• nsv (Nullsoft Video)
• ogm (Ogg Media Format)
• ogv (Ogg Video Format)
• qt (QuickTime Movie)
• tod (TOD Video)
• vob (DVD Video)
• wmv (Windows Media Video)

Please also check that you are using the latest version of a supported browser.

If you continue to experience problems, please submit your report to Facebook here.

It is normal to see fewer tagged videos of someone in "View More Videos" than the total number listed. The tagged videos that do not appear most likely have a restricted privacy setting. For example, if your friend is tagged in a video that is visible to "Only Friends," you will only be able to view the tagged video if you are also friends with the person who uploaded it. Additionally, if you are unable to see a video in which you have been tagged, this may be because the account of the video’s owner is no longer on the site.

Facebook sends a notification to every email address associated with an account when someone has been able to register one of the addresses on the account. This happens when a person clicks on a link sent to the email address when creating a new account, or when adding the address to an existing account.

If you still own the email address in question, you can add it back to your account by going to the "Settings" tab on the Account page and following the same process. You may want to change the password for the email address, as someone else may have been able to access it in order to confirm the contact change.

If you no longer own the address, you will not be able to add it back to your account. If you still own the email address but are unable to access it, please contact your email provider for assistance with regaining access to the address.

This message is part of a false chain letter and did not come from Mark Zuckerberg or Facebook. This message can be safely disregarded and deleted. For more information on current scams, chain letters, and how to avoid them, please visit our Security Page's Threat section.

Facebook takes appropriate precautions to protect users' information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as a credit card number or your password), we encrypt that information using secure socket layer technology (SSL). Facebook always posts to a secure page when users are logging in and employs industry standard encryption. This may not always be apparent from the web address (URL), but rest assured that our logins are secure.

Please visit the Mobile tab on the Account Settings page to activate Facebook Mobile Texts.

Please note that if your carrier is not listed in the drop-down menu it means that they are not currently supported for Facebook Mobile Text. We encourage you to talk to your mobile operator to let them know that you are interested in this service.

Some advertisements that run on third-party applications link to services that ask for your cell phone number and subsequently send text messages to your phone. While Facebook is not responsible for these advertisements, we recommend that you send a text message containing the word "STOP" (without the quotation marks) to the number from which you're receiving the messages in order to cancel the service.

You may report an application containing these advertisements to its developer(s) and to Facebook by clicking on the "Report" link that appears in the lower left corner of any page within the application. Unfortunately, we have no control over your mobile service. We suggest you contact your mobile provider and explain the situation to them.

In order to subscribe to your friends’ status updates, you first need to make sure you’ve activated Facebook texts on your mobile device. To activate Facebook texts, go to the Mobile tab on the Account Settings page and follow the on-screen directions. If your carrier is not listed in the drop-down menu it means that they are not currently supported for Facebook Mobile Text. We encourage you to talk to your mobile operator to let them know that you are interested in this service.

After you’ve activated Facebook texts, you can subscribe to a friend’s status updates by going to his or her profile and clicking the "Subscribe to SMS updates" link beneath the profile picture.

You can create Facebook Ads at http://www.facebook.com/ads/create. You will need to create them using your existing personal account, if you have one, as it's a violation of Facebook's Terms of Use to maintain multiple accounts for any reason.

You can view your ad as well as all the statistics related to the ads you have created on the Ad Campaigns page of the Ads Manager. On this page you can change your cost per click or CPM at any time while your ads are running, pause or unpause your ads, and delete your ads.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

With Facebook Ads for Pages and Events, you may see stories about actions your friends have taken on Facebook attached to ads you see. For example, you might see a story about a friend becoming a fan of a Page related to the ad you're seeing. Similarly, your friends might see stories about you that relate to the ads they're seeing. Such stories will only be shown to friends, and will adhere to any privacy settings you've set for your account.

You can see examples of these kinds of ads here.

Facebook does not give advertisers access to the personal information you choose to put on the site. Advertisers will be subject to all of the privacy settings you have in place on your account, and will only be able to see your profile or other information if you've allowed them to do so.

Facebook's ad targeting is done automatically and anonymously by our system. When advertisers choose to target their ads to an audience that includes you as a user, the system automatically matches those ads to your data, without exposing either advertiser or user data to the other.

Facebook runs advertisements from its own advertising system that let your friends know if you have a direct connection with a product or service, in the same way that your friends learn through your News Feed if you're connected with another friend or an organization's Facebook Page. For example, if one of your friends becomes a fan of a Page, you may see an ad with your friend's profile photo next to it, indicating the action that friend has taken with that Page.

These social ads always require that you and your friends have taken an express action to indicate your connections with the product or service and that no data be shared with the third party. Such stories will adhere to any privacy settings you've set for your account.

You can see examples of these kinds of ads here.

For monthly advertising campaign budgets under $30,000 USD we offer Facebook Ads, which you can easily create using your own Facebook account.

You can target your ad by location, sex, age, keyword, relationship status, job title, workplace, or college. As you select each targeting criterion, we will display the approximate number of users that your targeting encompasses.

Additionally, there is no set cost for Facebook Ads. If you'd like to see what we recommend you bid for each click (CPC) or thousand impressions (CPM), just enter your targeting criteria and go through to Step 4 of ad creation (you won't have to enter any payment information until the next step, so you can do this without purchasing an ad). The "bid estimator" will show you the range of bids that are currently winning the auction among ads similar to yours.

With Facebook Ads for Pages and Events, you may see stories about actions your friends have taken on Facebook attached to ads you see. For example, you might see a story about a friend becoming a fan of a Page related to the ad you're seeing. Similarly, your friends might see stories about you that relate to the ads they're seeing. Such stories will only be shown to friends, and will adhere to any privacy settings you've set for your account.

If you would like to see some of the ads that have been shown to you in the past while you were browsing Facebook, you can visit this page. This will show you the Facebook ads that have been served to your account during the past 24 hours. We aren't able to retrieve any older Facebook ads for you, or ads you may have seen on applications. You can also view this page by clicking the "More Ads" link that appears below most Facebook Ads.

When users post content to an open forum on the site (i.e., Facebook Pages, the "Questions and Answers from Users" section of the Help Center, "Open" Groups), this material may also be indexed by search engines.

Unfortunately, Facebook does not have control over content that has already been indexed and cached in search engines. If you no longer wish for this content to appear in search engine results, please delete it from the forum to which you originally posted it. Doing so will render the link that appears in search engine results invalid.

Blocking a user will prevent any type of direct interaction between you and that user. However, for technical reasons, there are certain instances when an individual you have blocked from your account may be able to view your comments on the site and vice versa, including comments on a mutual friend's photo. Please be assured that your listing will appear in black text, with no profile picture visible or contact links available.

Please note that "public links" are only visible at the bottom of your photo albums when you view them while logged into your account. These links will not be visible to others when they view your photo albums, and they will only have access to them if you personally provide it.

Please keep in mind that you will see a different set of options than other users when searching for your account or viewing your profile. Since you cannot add yourself as a friend, the "Add to Friends" link will not appear. You will also always be able to see the links for "View Profile," "Send Message," and "View Friends" when you find your own account, but these options may not be available to every other user. Also, please remember that although you will never see the option to message or poke yourself on your own Profile page, other users will see this option.

If you have adjusted your Search settings on the Privacy page, these changes will be reflected properly when other users search for your profile.

A campaign is a grouping of ads you create in your account. All of the ads in a campaign share the same daily budget and schedule, but the individual ads have separate bids and targeting.

Campaigns are useful because they allow you to group ads according to whatever criteria are useful to you. For example, if you're running ads for two different businesses, you may choose to maintain a separate campaign of ads for each business. You can pull reports on a campaign level and see how that group of ads is performing.

You can view your all currently active credit cards as well as any active ad credits under the Funding Sources tab in your account. To see your funding sources, go to the 'Ads Manager’ tab and then the ‘Billing’ tab. From this tab, click on ‘Funding Sources.’

If you are having trouble finding the person you want to block, you can also block users by email address. If the email address is associated with an account, that user will be blocked from viewing your content. If the email address is not associated with an account, then the user will be blocked if they open an account in the future. Unfortunately, for privacy reasons, we are unable to provide information about any accounts that may be associated with a blocked email address.

Please note that if you cannot block someone and would like to prevent them from viewing your profile, you can adjust your Privacy Settings accordingly. For more information on editing your Privacy Settings, click here.

We want Facebook to remain an environment where people can connect and share comfortably. Cyberbullying is defined as the use of any new technology to harass or intimidate someone and is considered to be abusive behavior from minor to minor, while cyberharassment typically involves adults. There are steps you can take to prevent this kind of behavior if it occurs.

Accept Friend Requests Safely

In order to prevent harassment from strangers, be careful to accept friend requests only from people you know in real life. Also, remember to report any messages or profiles that look suspicious. Facebook is based on a real-name culture, and fake profiles are regularly disabled when they're reported to us. Please also keep in mind that only confirmed friends can post to your Wall or contact you via Facebook Chat, so if you're worried that someone will make inappropriate posts or send offensive messages, just ignore that person's friend request.

Use the "Block" Feature to Stop Abusive Behavior

A block prevents specific people from viewing your profile. When you block people, any ties you currently have with them will be broken, and these people won't be able to contact you through Facebook. If you receive inappropriate or abusive communication, you can block the person by listing his or her name in the "Block People" box at the bottom of your Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any Facebook page and selecting the "Privacy Settings" option from the drop-down menu that appears.

Report Abusive Behavior Directly to Facebook

The most efficient way to report abuse is to do it in the same place it occurs on Facebook. For example, if you receive a harassing message in your Inbox, you can report the message by clicking on the "Report" link next to the sender's name as you are reading the message. If you receive a harassing message from a person who is a Facebook friend of yours, you should remove the person as a friend and report the message. Reporting the message as harassing will automatically add this person to your Block list. You can also use the "Report/Block person" link that appears at the bottom of the abusive user's profile. If you learn that someone is continuing to make abusive comments about you even after you've blocked them, you can ask a friend to report that person on your behalf. Reports are confidential and the user being reported does not know that they have been reported. After a report is submitted, we will investigate the issue and make a determination as to whether or not the content should remain on the site based on our Terms of Use. A Facebook administrator looks into each report thoroughly in order to decide the appropriate course of action.

Restrict Privacy Settings

To restrict the amount of information that potential bullies may have access to, customize your privacy settings so that certain people can't access information like your Wall, photos, or profile. You can also change your privacy settings if you are uncomfortable being found in searches or having your profile viewed publicly. Privacy on Facebook is controlled primarily from the Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any page of Facebook and selecting the "Privacy Settings" option from the drop-down menu that appears.

Respond to Abusers in the Right Way

Cyberbullies often seek a reaction from the people they harass. When they fail to get one, they often give up gradually. Rather than responding to a bully via Inbox, a Wall post, or Facebook Chat, you can delete offensive posts from your Wall or messages from your Inbox and then use the "Block" or "Report" functions to resolve the issue safely. To delete an offensive Wall post, hover over the post in question, click the "Remove" button that appears, and select "Delete" in the dialogue box. To delete a message from Inbox, simply click the "Delete" button at the top of the message. Only confirmed friends can post to your Wall or send you a message through Chat. If you are receiving posts and Chat messages you don't like, you should consider removing the sender from your friends list.

These tips have been reviewed by stopcyberbullying.org and connectsafely.org, two independent organizations that provide tools, resources, and educational materials on internet safety including cyberbullying and cyberharassment.

ConnectSafely.org offers additional information on cyberbullying and cyberharassment at http://www.connectsafely.org/Safety-Tips/tips-to-help-stop-cyberbullying.html.

Stopcyberbullying.org offers information on preventing cyberbullying and cyberharassment at http://www.stopcyberbullying.org/prevention/index.html.

Facebook is a member of the StopCyberbullying Coalition, a movement to understand, prevent, and address cyberbullying affiliated with stopcyberbullying.org.

You can edit your settings for a particular application from the Application Settings page. To do so, follow these steps:

1. Click on Applications at the left end of the bottom menu.
2. Select "Edit Applications" at the bottom of the menu that appears. This will take you to the Application Settings page.
3. Click "Edit Settings" to the right of the application in question.

Application privacy settings allow you to determine which applications can generate stories for your Wall and your friends’ News Feeds, appear on your profile, appear in your list of bookmarked applications, and send you email notifications or take additional actions. Please note that certain applications might not offer all of these options. Also keep in mind that you can remove an application’s association with your account at any time by finding it in the "Authorized" section of the Applications page and clicking "Remove."

Please try copying and pasting the full link you received into your address bar. Some email clients will separate the link onto several lines, so be sure to copy the entire link. If this does not work, click "Resend Confirmation Email" on the Settings tab of the Account page. If you are still receiving this error message, please report this issue here.

Please note that any of the email addresses associated with your account can be used as login email addresses. You can add or edit your email addresses from the Settings tab of the Account page. If you are having trouble accessing an existing account on the site, do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.

Facebook sends a notification to every email address associated with an account when someone has been able to register one of the addresses on the account. This happens when a person clicks on a link sent to the email address when creating a new account, or when adding the address to an existing account.

If you still own the email address in question, you can add it back to your account by going to the "Settings" tab on the Account page and following the same process. You may want to change the password for the email address, as someone else may have been able to access it in order to confirm the contact change.

If you no longer own the address, you will not be able to add it back to your account. If you still own the email address but are unable to access it, please contact your email provider for assistance with regaining access to the address.

No. After you graduate you will still have access to Facebook. However, we strongly recommend that you keep your contact email address current as it is the only way we can get in touch with you. If your contact email address is not current, you can update it from the "Settings" tab on the Account page.

You may also add a work network to your account if your organization utilizes an email address that we support. You can add this affiliation from the "Networks" tab of the Account page.

The name you enter as your electronic signature should match the name on your account. If you have a business account with no name or profile, or are trying to create an account when you create your Page, please enter your legal first and last name as your electronic signature.

We are currently experiencing an issue with this feature that may result in an error when you try to create your Page. We are working to resolve this issue, reports are no longer needed.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site. If you are having problems logging into an account you have already successfully registered, click here.

Please only submit bug reports related to having problems with signing up for a new account here.

For now, you should create a new API key on Facebook to test Connect. This way, you won't disrupt your production application. Once we complete the testing phase, you should be able to use your existing API key so your users can connect accounts easily.

You can find the technical details where connect.registerUsers is described. This is a more illustrative description.

You create a hash of email addresses for users on your site and send it to Facebook. Facebook compares your hash to a hash of all their user's email addresses and looks for matches. It does this comparison for every email address listed in each user's Contact Info on Facebook.

Initially, only Facebook knows that Jane Smith on your site is the same Jane Smith who's on Facebook. Your site will know they're the same person once she accepts the Connect request. This protects her accounts from being linked without her knowledge.

Facebook has limits in place to prevent behavior that others may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. If you received a warning for going too fast when sending messages, you will need to temporarily stop this activity to avoid hitting a message block on your account.

For future reference, please keep the following policies in mind:

• Facebook prides itself in protecting users from spam and does not allow users to send messages promoting or advertising a product, service, or opportunity.
• Unsolicited messages of any kind will not be tolerated.
  
  

To enable the notification sound, please follow the steps below:

1. Select the chat menu button in the lower right corner of any Facebook page.
2. Click the "Settings" link.
3. Check the box next to "Play Sound for New Messages."

If you are still unable to hear the sound, please log out of your account and sign back in.

This decision was made to prevent people from creating new accounts just to take advantage of reserving a username. Eligibility is limited to anyone who joined Facebook before username availability was publicly announced at 3 p.m. (EDT) on Tuesday, June 9, 2009. Eligible users will have the chance to claim usernames at 12:01 a.m. (EDT) on Saturday, June 13, 2009.

This limitation is temporary. All verified users who joined Facebook after the cut-off date will be eligible to claim usernames on Sunday, June 28, 2009 at 11:59pm. Verification may require mobile phone authentication.

For any content that you can edit (e.g., photo albums, videos, or notes), you can retroactively change the Publisher Control setting by finding the content you wish to edit and then changing the privacy setting.

For content that can't be edited (e.g., status updates or links), you cannot change the Publisher Control after you click "Share." Instead, you can delete the content from your Wall, which will remove it from your friends' home pages. To delete a post, hover over it on your Wall and click the "Remove" button. You can then republish the same content with the correct privacy controls.

Note that retroactive steps you take to change the setting or remove the content won’t prevent any further distribution off of Facebook that may result from the prior privacy setting enabling others to have access to and share the content.

It is possible that this person removed the content from your profile before you were able to view it. Unfortunately, there is no way for you to view content after it has been deleted.

Please make sure you have not adjusted your email notification settings from the Notifications tab of the Account page.

Please check your spam/junk email filter to ensure that emails coming from Facebook have not been incorrectly placed in this folder. Be sure to add the "@facebookmail.com" email domain to your email account's safe senders list.

If you are still not receiving emails from Facebook, please contact your ISP (Internet Service Provider) to ensure that they are not blocking email traffic coming from Facebook.

If you've completed all steps above, please click here to submit your report to Facebook.

To control what email notifications Facebook sends to you, simply go to the "Notifications" tab of the Account page.

If the notification is from an application, you can block any application on Facebook. To block an application, navigate to the application’s about page. At the top right of the page will be a "Block Application" option.

You can setup a contact email address from the Settings tab of the Account page. Follow the simple steps to activate the new email address, and then the address can be used to login. It will also be the address we use to send Facebook notifications.

Don't let this friendship opportunity slip away. Just send the other person a friend request from your account. Alternatively, you could ask them to invite you again.

Friends on your AIM Buddy List will be sent instant messages that inform them that you have added them as a friend. If the person already uses Facebook and has their AIM Screen Name listed on their account, they will be sent a friend request. If the person does not use Facebook yet or has not listed their AIM Screen Name, they will be sent an invitation via AIM to join Facebook. If the person is not online at the time the invitation is sent, they will receive it the next time they log in.

The Facebook Bot (AIM: facebook) will alert your friends of invitations and friend requests that you send to them when using the AIM Instant Messenger Friend Finder. If you wish to stop the Facebook Bot from contacting you in the future, you can type "stop" or "cancel" into an instant message with the Facebook Bot. You can learn more about what the Facebook Bot can do by typing "help" into an instant message with the Facebook Bot.

In addition to posts from your friends, you’ll see photo tags, friend requests, event RSVPs and group memberships in your home page streams.

When you create a group, you can completely control its privacy. There are three different access levels:

1. Open: For "global" groups, everyone on Facebook can view the group and join. If the group is exclusive to a specific network, only the people in that network can view the group or join it. All content (e.g., photos, videos and discussions) is visible to anyone viewing the group.
2. Closed: For "global" groups, everyone on Facebook can see the group, but the administrators must approve all membership requests or personally send invitations. If the group is exclusive to one network, only people in that network can view the group or join it. Only group members can view its Wall, discussion board, and photo or video content. Non-members can view its Info and Recent News. If you are not a member, you will not receive stories about closed groups.
3. Secret: These groups cannot be found in searches or be viewed by non-members. The name of the group will not display on the profiles of members. Membership is by invitation only. Non-members will not receive stories about secret groups.

Group administrators can change these options at any time by clicking "Edit Group" below the group photo.

Unfortunately, you will not be able to send a second group invitation to the same friend. Please tell the user to contact us directly from the login email address associated with their account. They should also make sure to include the full name and web address (URL) of the group.

By default, a public search listing is created for all Facebook accounts that belong to users 18 years of age and older. If you do not want people to be able to find you in a search engine result, please go to the Privacy page and click the Search section. On the following page you can deselect the option to "Create a public search listing for me and submit it for search engine indexing." Please note that once you’ve changed your settings on Facebook, there may be a delay until the external search directory updates. To request the immediate removal of this search listing, you will have to contact the search engine in question.

Please keep in mind that your search engine result will not allow anyone to view sensitive information about you. The most a search engine will be able to display is your name, profile picture thumbnail, and friends' thumbnails. We’ve added this functionality to make it easier for your friends to connect with you on Facebook.

No. Once you have claimed a username by clicking the "Confirm" button, it is not possible to edit it, or to transfer your username to a different account on Facebook. Additionally, when an account is removed from the site, its username will not be made available to other users for security reasons.

You must synchronize the iPhoto Exporter plugin with your Facebook account by logging in to Facebook from the plugin.

To do so, follow the steps below:

1. Go to the Facebook tab of the Export window.
2. Click the "Login" button in the upper left corner. This will launch a new window in your Internet browser that lets you log in.

Once you have successfully logged in from the plugin, the button will change to "Logout." If you need to switch Facebook accounts, or if you are having trouble exporting photos to your account, click on this button to log out, and then you may log in again.

Lexicon shows the number of users that posted each term per day on a profile, event or group Wall. It does not count repeated terms by the same user on the same day. This is to account for the seasonality of Wall posting in general; for example, there are fewer overall posts in the month of December. The text of each Wall post is also "cleaned" before it gets counted. For example, every word is converted to lower-case, and apostrophes are removed (so "You’ll" turns into "youll").

News Feed is a feature that tells Facebook users about their friends’ recent activities on the site. The News Feed is the first thing users see on their home page when they log in to their accounts.

News Feed drives the viral spread of information on Facebook through networks of friends. It can cause a snowball effect – as something becomes more popular, more people hear about their friends doing it through News Feed, and then do it themselves. This, in turn, causes even more people to hear about it through News Feed, and so on. This can result in literally hundreds of thousands of people hearing about something in just a matter of days.

Harnessing the power of News Feed is crucial to accruing a high number of supporters and spreading your message to the most people on Facebook.

Third party developers will also build an array of applications as they compete for Pages to install them. We expect that these tools will range from playing media to merchandising to ticketing. It is up to the developers who create the applications whether they create an application that can only be added only to personal accounts, or only added to Pages, or that can be added to both.

If you cannot find an application to do something that you want to appear on your Facebook Page, or if you have unique functionality that you’d like to add to your Facebook Page, then you should consider building your own application. You can build applications that work just on your Facebook Page, or which works on your Page and can be added by regular users to their own profiles.

While building applications is relatively simple, it does require an engineer to help you develop, deploy and maintain the application. For some tips on how to get started building applications, see Building Applications on the Facebook Platform.

Before reporting a new bug, be sure to review existing login issues listed here. If you are having problems creating an account, click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit new bug reports related to problems accessing your existing account here.

The Post Quality score measures how engaging your Posts have been to Facebook users over a rolling seven-day window.

Post Quality is an important indicator for how fans gauge your posts. This score is calculated with an algorithm that takes into account your number of posts, total fan interactions received, number of fans, as well as other factors. Post Quality scores can potentially be improved by:

• Making sure that your posts, whether they are Wall posts, photos, or videos, are relevant to your fans. Disseminating interesting and meaningful content is the best way to get people to interact with your Page.



• Not posting an overwhelming amount of low quality content. It is better to provide interesting posts, less frequently than it is to rapidly publish less engaging material.



• Increasing your total fan base to garner more total interactions (create an ad link).

If you have reason to believe you’re currently receiving invalid clicks or have received invalid clicks in the last two months, please fill out this form to request an investigation. If we determine that you were in fact charged for invalid clicks that we did not previously detect, we will credit your account accordingly.

When you contact us, please provide as many details as possible about the suspected activity so that we can thoroughly investigate your report. We often request server logs documenting the traffic to your site during the time period in question so that we can compare our logs to the server logs and explain any discrepancies that may be occurring. We cannot accept third-party aggregations for this purpose because they don’t contain the level of detail needed for investigation.

If there are any other developers currently listed on your application you'll need to ask them to add you as developer from the application's "Edit Settings" page.

If there are no longer any developers listed on your application, we can only restore applications to the account that originally created them and where there is currently no listed developer. If your account is the original creator and there are no other listed developers on the application, please fill out the developer help form and provide the application IDs of the applications you would like to re-claim as well as the user ID of your Facebook account.

You cannot directly access a user's email address, but you may request a user to input their email address as long as your privacy policy is clearly disclosed to the user. Facebook offers many options for you o send a user email. You first need the "email" extended permission. You can request extended permissions directly from your website or application. And you can determine at any time whether a user has granted the permission.
http://wiki.developers.facebook.com/index.php/Extended_permissions

To email users who have granted the permission, you can:

• send email directly to the "proxied_email" field (accessible via users.getInfo, see above). That is a fully functional email address and will redirect messages to the user’s currently registered email address. This is a field that you can store permanently for the user.
• Call the method notifications.sendEmail http://wiki.developers.facebook.com/index.php/Notifications.sendEmail

You can view your ad as well as all the statistics related to the ads you have created on the Ad Campaigns page of the Ads Manager. On this page you can change your cost per click or CPM at any time while your ads are running, pause or unpause your ads, and delete your ads.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

Pages are for organizations, businesses, celebrities, and bands to broadcast great information to fans in an official, public manner. Like profiles, they can be enhanced with applications that help the entity communicate with and engage their fans, and capture new audiences virally through their fans' recommendations to their friends.

You can create and manage a Facebook Page for your organization from your personal account. You can create a Page here. Please note that only the official representative of an organization, business, celebrity, or band is permitted to create a Page.

Profiles represent individuals and must be held under an individual name, while Pages allow an organization, business, celebrity, or band to maintain a professional presence on Facebook. You may only create Facebook Pages to represent real organizations of which you are an authorized representative. Fans of your Page won't be able to see that you are the Page admin or have any access to your personal account.

If you're experiencing an issue with a third-party application that you have authorized for your account (e.g., the Causes application), please click on the application's name in "Applications by External Developers." Note that applications are listed only if you are logged in to your Facebook account.

Unfortunately, blocking someone on Facebook does not extend to elsewhere on the Internet and may not prevent all interactions in applications not built by Facebook. You may want to check with the developer to see if this application has its own blocking feature.

To prevent further harassment from a user in an application not built by Facebook, we recommend that you remove the application and block it, if necessary. To remove an application's association with your account, take the following steps:

1. Select the "Edit Applications" link from the Applications menu in the bottom left corner of any Facebook page.
2. On the following page, click the "X" next to the application you want to remove.
3. In the window that appears, click "Remove" to confirm the removal of that application from your profile, bookmarks, and the Edit Applications page.

If you want to block an application, go to the Application Directory and find the application you wish to block. Once found, click on the picture for the application to see its About page. On the About page you will have the option to "Block this Application" on the right side of the screen.

Third party applications are prohibited by the Facebook Platform Developer Terms of Service from storing certain information for longer than 24 hours, but they do need to interact with this information in order to work on Facebook. In other words, applications are often only useful if they can interact with information that you or your friends have added. However, applications are contractually obligated to respect the privacy settings you’ve chosen for your account. This means that users of an application will not be able to see information you’ve added through Facebook that they wouldn’t otherwise be able to see simply by browsing the site. If you want to prevent an application from interacting with your information in any way, you can block it from the application’s About page, which can be found by searching for the application in the Application Directory. You can also decide what types of information your friends’ applications can access from the "Applications" section on the Privacy page.

Third party applications access information you’ve added through Facebook to allow you to connect with your friends in new and interesting ways. The Platform Developer Terms of Service restrict how these applications can access this information, and applications are contractually obligated to respect the privacy settings you’ve chosen for your account. This means that if you’ve blocked a user on Facebook, that user will not be able to see you through an application.

You must synchronize the iPhoto Exporter plugin with your Facebook account by "logging in" to Facebook from the plugin. On the "Facebook" tab of the "Export" window, click on the "Login" button at the upper left corner. This will launch a new window in your Internet browser that lets you log in.

Once you have successfully logged in from the plugin, the button will change to "Logout." If you need to switch Facebook accounts, or if you are having trouble exporting photos to your account, click on this button to log out, and then you may log in again.

If you would like to create an RSS Feed for your Facebook Notifications you can do so by going to your Inbox and selecting the Notifications tab. On the following page will be the option to "Subscribe to Notifications" on the right. After clicking "Your Notifications", Facebook will generate an RSS Feed that you can save to your bookmarks folder and view in your browser. You will now have an auto-updating RSS Feed that alerts you of important things on Facebook involving your account (i.e. Wall posts, photo tags etc).