You can use a vertical line (the | character, also known as a "pipe") to separate two queries and search for them at the same time.

For example, the search results displayed after searching John Doe | Jane Doe includes both John Doe search results with Jane Doe search results in the same list.

You can edit the time of an upcoming event that you admin by going to "Event Info" tab of the Edit Event page, changing either the start time or end time, and clicking "Save."

An email notification about the change will automatically be sent to the guest list. It is only possible to change the time of an event if its end time has not yet passed.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

You can change your login email address at any time in the Settings tab of the Account page. Please note that you can log in with any email address you have added to your account. However, if you no longer have access to an email address associated with your Facebook account, you will need to contact your email service provider in order to regain access to that address.

If you forgot your password or would like it reset, click here to reset your password.

If you’re still unable to log in or change your login email address, click here.

If you are having trouble accessing an existing account on the site, please do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.

If you are prompted to reset your password every time you log in, your problem may be related to your internet browser. Please follow these steps to troubleshoot the issue:

1. Follow these instructions to clear your browser’s cache and cookies.
2. If you continue to experience problems, reset your password and log in.
3. If you logout and confirm that you cannot log back in, please contact us."

You can reactivate your account at any time by logging in with your login email address and password. If you're experiencing login problems, please view the frequently asked questions listed above.

If you are prompted to reset your password every time you log in, your problem may be related to your internet browser. Please follow these steps to troubleshoot the issue:

1. Follow these instructions to clear your browser’s cache and cookies.
2. If you continue to experience problems, reset your password and log in.
3. If you logout and confirm that you cannot log back in, please contact us."

Before reporting a new bug, be sure to review existing login issues listed here. If you are having problems creating an account, click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit new bug reports related to problems accessing your existing account here.

At this time you cannot upload photos directly to a group or event from iPhoto. Please keep in mind you can always move photos from an album to a group or event by clicking "Add Photos" and then selecting the "Add from My Photos" tab.

The latest version (7.1.3) of iPhoto may cause general problems with the exporter.

If you are using an earlier version of iPhoto, please try to uninstall the exporter and reinstalling it. To uninstall the Facebook plugin for iPhoto please follow these directions:

1. Right Click on iPhoto in the applications folder, and select "Show Package Contents"
2. Under Contents/PlugIns you will see Facebook.iPhotoExporter
3. Quit iPhoto if it is running, then move Facebook.iPhotoExporter to the trash.

When you restart iPhoto, the Facebook tab should no longer appear under export options.

Please go here to download the latest version of the iPhoto Exporter.

Once you have filled out your Facebook Page and are ready to show it to the public, you need to "publish" your Page to have it display on the site to all users.

While your Facebook Page is "unpublished," you will see a dialog at the top of your Facebook Page indicating that your page is not currently visible to users. There is a link there to ‘publish your page’. This will instantly set your Facebook Page to ‘published’ and make it visible to all users. You can also set your Page to "published" from the Edit Page while editing your Facebook Page.

You can set your Facebook Page to "unpublished" at any time. Setting your Facebook Page to "unpublished" will hide it from all users, including your supporters. Your Facebook Page will only be visible to the administrators of the Page while it in unpublished. Your Page will not be visible to users until you set it back to "published".

You can set your Page to "unpublished" in the Settings section of the Edit Page for your Facebook Page.

Facebook Pages do not currently have an Inbox, and can't be used to contact individual fans directly. We may add this feature in the future but don't have a date for when this might happen. At this time, if you choose to send a personal message to a user, it will appear to come from you and not from the Page. Similarly, users aren't able to contact Page admins through the Page.

At this time, it is not possible to message all the fans attending an event you have created on your Page. You will need to use the Page’s "Updates" feature in order to send out a message to your fans.

Unfortunately, we do not yet provide notifications of activity on your Page. In the future we may provide alerts for certain activities on the Page.

Unlike photos, the video-upload process isn’t always immediate. The video files you upload need to be converted into another format, which can take some time. To see all of your videos that are currently encoding, go the "Videos Encoding" tab of the My Videos page.

It is currently not possible to tell how many views each video has received.

Yes, the application can be added to either a user profile or Page. You can add the application on each Page that you administer. You will only receive a coupon code the first time that you add the application to either your profile or a Page you administer.

To change the tab which shows by default on your Page, simply click the "Settings" button which appears below the blue Share button on your Wall tab. Then, adjust your settings appropriately.

By default, the twenty most recent messages for any filter or search result will appear on the first page of your Inbox. You can scroll through older messages by clicking the arrows that appear in the top right corner of your Inbox.

At this time, there is no way to stop receiving messages once you are a part of a thread. You should let your friends know the difference between "Send To All" and an individual reply.

At this time, you cannot delete all Wall posts with a single click. However, you can control the visibility of posts by others by following these steps:

1. Go to the "Profile" section of the Privacy Settings page.
2. Scroll down to the "Wall Posts" section. The drop-down menu will allow you to choose who can view the content that is posted to your Wall by your friends. If you want to prevent people from posting to your Wall, uncheck the box next to the "Friends may post to my Wall" option.

You can also control which stories appear about you from the "News Feed and Wall" section of the Privacy page.

You can reactivate your account at any time by logging in with your login email address and password. If you're experiencing login problems, please view Login Problems help topics.

No. At this time, you are not permitted to share your contact information with everyone. Everything on the Basic tab of your profile privacy settings now has the "Everyone" privacy option. As was before, your search privacy settings and photo album settings also include the "Everyone" privacy option.

The Atom feed or RSS feed of your friends' notes, statuses, or links or an individual user's notes, statuses, or links contains that content only, whereas News Feed contains stories about photo postings, relationship changes, etc. Also, your News Feed won't show a story every time one of your friends posts a note to Facebook; your News Feed only contains the stories we think you'll be the most interested in. The RSS or Atom feeds of a user's notes or your friends' notes, for example will contain every note posted. And finally, even though most web browsers display Atom or RSS feeds readably, you'll typically want to use a news aggregator to keep track of them.

From your Ads Manager you can view all of your Facebook Ad campaigns, make changes to your bids and budgets, and pause or restart your ads at any time. You'll also find your Billing Manager containing your payment history and funding sources information, and you can export ad performance reports from the Reports tab.

You can always access your Ads Manager at http://www.facebook.com/ads/manage/.

Your "Avg. CPC" (Average Cost Per Click) is the amount you're paying on average for each click on your ad. This is calculated as:

total clicks on your ad / cost for that ad during the same time period = average CPC

You'll see this data even if your ad is bid on a CPM basis, but rest assured that you'll only be charged for clicks if you've bid on a CPC basis.

Your "Avg. CPM" (average cost per thousand impressions) is the amount you're paying on average for every thousand impressions (views) of your ad. This is calculated as:

The # of thousands of times your ad is displayed / Cost for that ad during the same time period = Average CPM

You'll see this data even if your ad is bid on a CPC basis, but rest assured that you'll only be charged for impressions if you've bid on a CPM basis.

Clicks are counted each time a user clicks through your ad to your landing page.

We have a variety of measures in place to ensure that we only report and charge advertisers for legitimate clicks, and not clicks that come from automated programs, or clicks that may be repetitive, abusive, or otherwise inauthentic. Due to the proprietary nature of our technology, we're not able to give you more specific information about these systems.

Click-through rate (CTR) is the number of clicks your ad receives divided by the number of times your ad is shown on the site (impressions) in the same time period.

You aren't guaranteed any number of clicks or impressions, and will only be charged for those you receive, based on whether you've bid on a CPC (cost per click) or CPM (cost per thousand impressions) basis. If you'd like to increase your CTR, we recommend you check out our Success Stories and Best Practices page.

Ad impressions, or "Imp." are counted each time an ad is shown to a user, regardless of whether the user clicks or takes any other action on the ad.

To create an ad report and export it as an Excel (.xls) or .csv file, please click on Ads Manager. From the ‘Ads Manager’ tab you can click on the 'Reports tab to export a report that will give you detailed information about your ads' performance. On the Reports page, you’ll be able to select the appropriate report type, unit of time, and date range for your report.

This $1.01 is simply a temporary authorization to validate your credit card. The authorization will be removed from your credit card automatically, typically within 3-5 business days. Facebook makes these authorization charges and then immediately invalidates them. If the $1.01 remains on your statement for an extended period of time, please contact your bank to ask why the authorization has not been removed even though it has been voided by Facebook.

Coupon codes for Facebook Ads are given out from time to time as part of special promotions.

Yes, each coupon code and the advertising credits have a limited time in which they can be redeemed. The expiration date is included with the coupon code when you received it. The coupon code will expire regardless of whether or not the coupon code has been activated.

If this is your first time advertising through Facebook’s online advertising system, or you wish to create a new Facebook Ad, you can activate your coupon code and then redeem your advertising credits at the final page of the ad creation flow. If you already have a credit card stored to your advertising account, simply click the "I have a coupon to redeem" link located directly above the "Place Order" button. If you do not have a credit card stored to your advertising account, you will need to first enter your credit card information and then click the "I have a coupon to redeem" link.

At this time, credit cards are the only accepted method of payment for Facebook Ads. We hope to make more payment options available in the future. If you need a printed invoice, you can access and print one from within your account. When viewing your ad campaigns, simply click the "Account Billing Summary" link at the bottom of the page. On the summary page, you can click on each charge to see more detailed information.

At this time you may be automatically charged as often as once/day for ad charges that accrue on your account. We're not able to schedule less frequent payments, or offer invoicing or prepayment for ads.

This $1.01 is simply a temporary authorization to validate your credit card. The authorization will be removed from your credit card automatically, typically within 3-5 business days. Facebook makes these authorization charges and then immediately invalidates them. If the $1.01 remains on your statement for an extended period of time, please contact your bank to ask why the authorization has not been removed even though it has been voided by Facebook.

Ads will generally be reviewed within 12 hours of being purchased, and often much sooner during regular business hours (Pacific time). You can access and manage your Facebook Ads at any time by clicking the ‘Ad Manager’ or ‘Ads and Pages’ link appearing in your Applications menu, or at http://www.facebook.com/ads/manage/.

You can view your ad as well as all the statistics related to the ads you have created on the Ad Campaigns page of the Ads Manager. On this page you can change your cost per click or CPM at any time while your ads are running, pause or unpause your ads, and delete your ads.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

Facebook Ads display in the right side column on Facebook pages in the Ad Space. In the Ad Space, up to three ads may show at one time on any given page. These right-hand spaces might include three Facebook ads or one Facebook ad and one banner ad. In the second case, the banner ad will always appear below the Facebook ad.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

Unfortunately, Facebook cannot provide any specifics on the rate limits that are enforced. Please know that the threshold at which you are warned is not a specific number, but rather determined by different factors, such as speed, time, and quantity.

Facebook has several features in place to limit the potential for abusive or annoying behaviors on the site. One of these features is a cap on the speed and frequency at which a user sends messages to other users while using the Inbox.

Please note that even if all of your conversations were legitimate interactions with friends, our Inbox message service is not a chat client and should not be treated as such. As a recommended alternative, we suggest that you check out the Facebook Chat feature, which allows you to exchange real-time messages with your confirmed Facebook friends.

To start using Facebook Chat, click the Chat icon in the bottom right corner of any Facebook page, and choose the "Go Online" option. You can start a conversation with any confirmed Facebook friend by clicking on their name in the "Online Friends" list. Once you send a message, your friend will receive an alert at the bottom of their screen, and they can reply by typing in the conversation box provided.

Facebook systems determined that you were repeatedly using the same feature in a short period of time. Your activity caused your account to be flagged as potentially abusive.

Once you close your warning, you must significantly slow down or stop this behavior. Further misuse of site features may result in a temporary block or your account being permanently disabled.

Facebook has limits in place to prevent behavior that others may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. You have received a warning because Facebook determined that you were going too fast when sending gifts.

When you are allowed to resume using this feature, please proceed with caution to avoid reaching the limit again. Please be aware that the threshold at which you are warned is not a specific number, but rather determined by different factors (such as speed, time, and quantity).

Facebook has policies to stop behavior that other users may find annoying or abusive. Even if you did not have this intention, Facebook systems have determined that you were repeatedly using the same feature in a short period of time.

Since you did not adhere to previous warnings, a temporary block was set on your account. Here's what you should keep in mind about your block:

• This temporary block will last anywhere from a few hours to a few days.
• Attempting to use this feature while you are blocked can extend the block.
• We cannot lift this block for any reason, so please be patient and refrain from using this feature for a few days while waiting for this block to be removed.
• Once you are allowed to use this feature again, you must significantly slow down or stop this behavior. Further misuse of site features may result in more blocks or your account being permanently disabled.

Unfortunately, Facebook cannot provide any specifics on the rate limits that are enforced. The threshold at which you are warned is not a specific number, but rather determined by different factors, such as speed, time, and quantity.

Facebook allows you to publish actions you take on other websites to your profile. For example, after you put something up for auction on eBay or purchase tickets to see a movie on Fandango, you can grant Facebook permission to generate a story that will show up on your friends’ home pages. Affiliate websites can only generate stories about your actions if you are logged in to Facebook at the same time. Keep in mind that affiliate websites never have access to your profile information, nor does Facebook receive any personal data about you from an affiliate site.

You have control over your information and who sees it. Affiliate websites can only generate stories about your actions if you are logged in to Facebook at the same time. You will always be notified when another website wants to publish a story about you. To opt out of having a story published, simply click "No, thanks."

If you change your mind after you’ve granted permission, you will have one more opportunity to opt out before the story is published on Facebook. You will also have the option to specify whether you want that website to always publish stories, notify you before publishing stories, or never publish stories about you.

Keep in mind that affiliate websites never have access to your profile information, nor does Facebook receive any personal data about you from an affiliate site.

Facebook is currently affiliated with the following sites:

• AllPosters.com
• Blockbuster
• BustedTees
• CBSSports.com
• CBSSports.com Fantasy
• Citysearch
• College Humor
• Davematthewsband.com
• Dotspotter
• Epicurious.com
• Expo TV
• Fandango
• Flip.com
• GameFly
• Hotwire
• IWON
• JOINRED.COM
• Joost
• KeithUrban.net
• Kiva.org
• Kongregate
• Live Nation
• LiveJournal
• Mercantila
• Overstock.com
• Pronto.com
• Seamlessweb
• SHOP.COM
• STA Travel 193
• Station.com
• The Knot
• The New York Times
• Travelocity
• Trip Advisor
• TypePad
• Viagogo
• Walk Hard
• Warehouse.davematthewsband.com
• WeddingChannel.com
• Yelp
• Zappos.com

If you are logged in to Facebook and take an action on an affiliated site, the website will alert you that it has a story it would like to send to your Facebook profile. You can then choose to take the following actions:

1. You can click the ‘Learn More’ link to find out more about that story or edit your privacy settings for these external stories.
2. You can click the ‘This isn’t me’ link if the Facebook account does not match the person using the external site. In this case, Facebook will never publish the story or otherwise share any information with the user’s friends on Facebook.
3. You can click ‘No Thanks’ in which case Facebook will never publish that story or otherwise share any information with your friends on Facebook.
4. You can click 'Close' or simply ignore the notification in which case the story will be sent to Facebook, but will not be published on the site. Next time you navigate to the Facebook Home page after interacting with an affiliate site, you’ll receive a second reminder that the affiliate website would like to publish a story on your behalf. There are three things you can do with this story—approve the story by clicking Okay, remove the story by clicking "Remove", or ignore the entire message by doing nothing. If you approve the story and click "Okay", the story will be published in your Mini-Feed and may appear in your friends' News Feeds. If you remove the story using the "Remove" link next to it, the story will never appear in your Mini-Feed or a friend’s News Feed. If you ignore the whole message, it will go away after a few days and nothing will be published to Mini-Feed or News Feed. However, when you ignore a story, it remains queued, so that the next time you generate a Beacon story, this home page message will have two stories, instead of one.

You can edit your privacy settings any time you are notified that an affiliated site has a story it would like to send to Facebook directly from that notification. You can also edit your privacy settings at any time directly on the Privacy Settings for External Websites page. On this page you have the option to specify for each website whether you want that website to always publish stories, notify you before publishing stories, or never publish stories for you. If you select "Always" publish stories, you will still be notified on that website via a pop-up when you generate a story, but instead of needing to approve it again on your home page, it will go straight to your profile.

If you ignore the pop-up box, the story generated will be sent to Facebook, but will not be published. The next time you visit your home page, you’ll see a message remind you that this story is being sent. You can then choose to approve the story and publish it, remove the story and never publish it, or ignore the story and act on it at a later time. What happens if an action I take triggers In this case, unless you have selected to always publish stories from that website from the "External Websites" section of the Privacy page, you will have another chance remove the story the next time you go to your home page. A home page announcement lets you know that there is a story about to be published, and you can click the "Remove" link next to it. This prevents the story from being published and the story will never appear in your Mini-Feed or a friend’s News Feed.

In this case, unless you have selected to always publish stories from that website from the "External Websites" section of the Privacy page, you will have another chance to remove the story the next time you go to your home page. A home page announcement lets you know that there is a story about to be published, and you can click the "Remove" link next to it. This prevents the story from being published and the story will never appear in your Mini-Feed or a friend’s News Feed.

In this case, unless you have selected to always publish stories from that website from the "External Websites" section of the Privacy page, you will have another chance remove the story the next time you go to your home page. A home page announcement lets you know that there is a story about to be published, and you can click the "Remove" link next to it. This prevents the story from being published and the story will never appear in your Mini-Feed or a friend’s News Feed.

Don't worry, your friend will see that a story has been sent to their profile the next time they see their home page. They can then remove the story and prevent it from being published. If you share a computer, make sure you log out of Facebook when you leave to prevent this from happening.

When you leave the home page or choose to ignore the home page notification, it will go away after a few days and nothing will be published to Mini-Feed or News Feed. However, when you ignore a story, it remains queued, so that the next time you generate a Beacon story, this home page message will have two stories, instead of one.

Facebook introduced a credit-based purchasing model for the Gift Shop to allow for more flexibility in how virtual gifts are valued. This enables us to introduce variable gift values over time, so that users can give gifts with different values and express different levels of significance.

This $1.01 is simply a temporary authorization to validate your credit card. The authorization will be removed from your credit card automatically, typically within 3-5 business days. Facebook makes these authorization charges and then immediately invalidates them. If the $1.01 remains on your statement for an extended period of time, please contact your bank to ask why the authorization has not been removed even though it has been voided by Facebook.

I didn’t receive any free gift credits.

Unfortunately, we were not able to provide free gift credits to all users. We offered a limited number of free gift credits to certain users in order to increase visibility of the product when it first launched. From time to time, free Sponsored Gifts may be available. To see if there are any free gifts at this time, please click on the "Free" item filter in the Gift application.

I already used my free gift credits. Can I get more?

Users who received free gift credits were only able to use them once. From time to time, free Sponsored Gifts may be available. To see if there are any free gifts at this time, please click on the "Free" item filter in the Gift application.

Facebook has limits in place to prevent behavior that others may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. You have received a warning because Facebook determined that you were going too fast when sending gifts.

When you are allowed to resume using this feature, please proceed with caution to avoid reaching the limit again. Please be aware that the threshold at which you are warned is not a specific number, but rather determined by different factors (such as speed, time, and quantity).

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please report bug reports only here.

Go to the Events page and click the "Friends’ Events" tab. The following page will show all of your friends’ events sorted by the event date and time.

To view events you were invited to that have already occurred, go to the Events main page and select the "Past Events" tab. The following page will show all of your past events, beginning with the most recent. It is not possible to edit the event time for an event that has already occurred.

You can join any open group that is set as global or that is limited to one of your current networks. You can search for groups by typing a name in the Search field at the top of the page, and then filtering the results to show only groups by clicking the Groups tab. Alternatively, you can browse groups by category from the Groups main page. To become a member, click the group's name, and then click "Join this Group" under the group picture on the right side of the screen.

Some groups require admin approval for you to join. If you try to join these groups, you will have to wait for an admin to confirm your request before you can join the group. Admins can change the settings for who can join a group at any time, and can also block specific people from joining a group.

Certain groups on Facebook require an invitation in order to join. You cannot request to join these. Only an invitation from a group admin will give you access.

At this time, the Friend Finder is capable of looking directly at email address books for certain email domains (e.g., @hotmail.com). If the error message, "Unsupported Email Address" appears, then this feature cannot automatically look at the address book of your email address to find your friends.

However, you can still use this feature if your email client (the program you use to read your email) allows you to export your contacts list as a .csv, .vcf, or .txt file. Uploading this file to Facebook will allow us to use it to tell you which of your contacts are on the site. For more detailed instructions on how to do this with specific clients, please see the bottom of the Friend Finder page.

In the future, we hope to expand the feature's capabilities to serve the needs of a wider range of users. In the meantime, please feel free to utilize our other search and invitation tools.

Some users are finding that Flickr stories are no longer importing to their Walls. No further reports are needed at this time.

Friends on your AIM Buddy List will be sent instant messages that inform them that you have added them as a friend. If the person already uses Facebook and has their AIM Screen Name listed on their account, they will be sent a friend request. If the person does not use Facebook yet or has not listed their AIM Screen Name, they will be sent an invitation via AIM to join Facebook. If the person is not online at the time the invitation is sent, they will receive it the next time they log in.

You can create an event by going to the Events page and then clicking "Create an Event" in the upper right corner of the page. From here, you can customize the event, edit its privacy settings and invite guests. Please note that you must include an event name, host, type, time and location. You can also create an event from the Publisher on your Home page or profile.

You can create an event from the Publisher on your Home page or profile. To do this, follow the steps below:

1. Select the event icon in the Publisher.
2. Fill out the title, location, and time of your event.
3. Click the "Share" button.
4. Select the "Invite guests" link from the resulting story to invite your friends.

To invite people to your event, first click "Invite People to Come" beneath the event's photo.

1. From the "Guest List" tab of the Edit Event page, simply begin typing the name of the person you wish to invite in the box in the upper right. Facebook will suggest possible matches from your Friend List. You can also invite your friends quickly by scrolling down the Friend List provided and checking the boxes next to the names of the people you want to invite. When you are done adding names to this list, make sure to click the "Send Invitation Emails" button to complete the process.
2. If you have friends that are not on Facebook, you can invite them by entering their email addresses into the box on the "Guest List" tab of the Edit Event page. You can also look up your friends' email addresses using Facebook's Friend Finder.
3. As an Event admin, you can invite more people or edit the guest list at any time from the Events page.

Facebook does not support functionality for recurring events at this time. You will need to create a new event each time your event takes place.

Event admins can select whether photos can be added to an event. To enable photo posting, click "Edit Event" on the event’s main page and then select "Enable Photos" under the Customize tab. If photos are enabled, the admins have the choice to allow either all event invitees or only other admins to post them.

If you are allowed to add photos, you can do this by selecting "Add Photos" from the main page of the event. You can select up to five photos to add at a time or move photos to the event from any photo albums you already have on Facebook.

If this is an open event, the photos will be visible to everyone who views it. The photos posted on closed and secret events are only visible to other people who were invited. Admins also have the ability to remove photos that they do not want to be associated with their event.

You can invite an unlimited number of people to events, but you can only invite 100 people at a time. Once you invite the first 100 people, you can then start inviting more. In addition, you can only have 300 pending invites at one time for an event. Some people will have to respond to your event invite before you will be able to add more.

To set one of the photos you have already uploaded as your profile picture, select "Make Profile Picture" at the bottom right when you are viewing the photo. You can change or remove your profile picture at any time by moving your mouse over your profile picture and selecting the "Change Picture" link that appears in the upper right-hand corner. You will see options to upload a new photo, take a picture with your webcam, choose an existing picture from the album, edit the thumbnail version or remove the picture.

To add a profile picture if you do not currently have one, navigate to your profile and click one of the links under the silhouette to upload a picture from your computer or take one with your webcam. If you choose to take a picture using your webcam, you may first have to allow your Flash player to access your webcam.

If you are having trouble adding or changing your profile picture, please note that you cannot upload a photo if it is more than three times as tall as it is wide. If you are still experiencing this problem, please report the issue here.

To access the Photos application if you do not see it in the Applications menu, type "Photos" into the search box at the top of the page and follow the link that appears. While using the application, you will see the option to bookmark it in the bar at the bottom of the page. You may adjust the order of your bookmarks at any time by dragging them within the Applications menu.

You can also edit the settings for an application at any time by selecting "Application Settings" from the Settings drop-down menu at the top of the page.

Please make sure you are using an unedited version of the image. Editing the photo using third party software may cause it to upload incorrectly or fail to upload entirely.

Please also make sure that the length or width of the photo you are uploading is not over three times longer than the other dimension.

Please note that we only support the uploading of .jpg, .gif, .bmp, and .png files.

The maximum file size is 15 MB.

Please make sure that you have the latest version of your browser installed and have also updated to the latest version of Java. If you continue to experience problems, please report this issue here.

Photo album privacy differs from the Photos profile privacy setting on the Application Settings page. The latter setting only controls who can see the Photos tab or box on your profile.

To edit your photo album privacy, just go to the Photos tab at the top of your profile. On this tab, select the "Album Privacy" link in the photo albums section, edit the setting for each album, and click "Save Settings." You can also adjust the album privacy setting every time you create a new album.

Keep in mind that some people may be able to see your albums even when they cannot view them on your profile if your album privacy settings are open. These less restrictive settings include "Everyone," "All of My Networks," "Some of My Networks" and "Friends of Friends." Please note that the "Everyone" privacy setting allows anyone on Facebook to view the album if they are linked to it.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Good question. Every time data is sent from Facebook to your app (whether the basic login status, or the result of an API call), it is signed with a signature. The JavaScript captures this signature and sets cookies to store it. Your server can check those cookies against your API secret key to verify that the information actually came from Facebook. See Verifying The Signature for more details.

Facebook Ads display in the right side column on Facebook pages in the Ad Space. In the Ad Space, up to three ads may show at one time on any given page. These right-hand spaces might include three Facebook ads or one Facebook ad and one banner ad. In the second case, the banner ad will always appear below the Facebook ad.

Facebook's ad system employs an algorithm that estimates the best performing ad based on a variety of factors, including the historical performance of the ad and its bid. The bid necessary to win our ad auction will fluctuate as our system learns more about your ad based on its actual performance, and as the pool of competing ads changes.

You may need to adjust your bid over time to keep your ad competitive in the auction. We also encourage advertisers to experiment with different ad creatives and targeting over time to keep their ads fresh and interesting to users.

You can edit your settings for a particular application from the Application Settings page. To do so, follow these steps:

1. Click on Applications at the left end of the bottom menu.
2. Select "Edit Applications" at the bottom of the menu that appears. This will take you to the Application Settings page.
3. Click "Edit Settings" to the right of the application in question.

Application privacy settings allow you to determine which applications can generate stories for your Wall and your friends’ News Feeds, appear on your profile, appear in your list of bookmarked applications, and send you email notifications or take additional actions. Please note that certain applications might not offer all of these options. Also keep in mind that you can remove an application’s association with your account at any time by finding it in the "Authorized" section of the Applications page and clicking "Remove."

At this time you may be automatically charged as often as once/day for ad charges that accrue on your account. We're not able to schedule less frequent payments, or offer invoicing or prepayment for ads.

This $1.01 is simply a temporary authorization to validate your credit card. The authorization will be removed from your credit card automatically, typically within 3-5 business days. Facebook makes these authorization charges and then immediately invalidates them. If the $1.01 remains on your statement for an extended period of time, please contact your bank to ask why the authorization has not been removed even though it has been voided by Facebook.

At this time, credit cards are the only accepted method of payment for Facebook Ads. We hope to make more payment options available in the future. If you need a printed invoice, you can access and print one from within your account. When viewing your ad campaigns, simply click the "Account Billing Summary" link at the bottom of the page. On the summary page, you can click on each charge to see more detailed information.

Your ad is more likely to perform better and continue running successfully if it is being displayed to the users who are most likely to be interested in your product or service. Because of this, we recommend targeting your ads to smaller, more specific groups of users at one time. This will also allow you to write ad text that is more personalized, making your ad more appealing to the users you are reaching.

The "Advertising Performance" report will give you information about your ads' performance in terms of impressions, clicks, click-through rates, etc. The "Responder Demographics" report will give you more information about the users who are viewing or taking action on your ads.

You can also choose to summarize your report by Account, Campaign or Ad. Account reports will give you statistics at the account level, which means that all clicks and impressions will be totaled across all ads and campaigns. The Campaign reports will break these statistics down to the campaign level, and the Ad reports will break them down further to the individual ad level.

The "View" option allows you to choose what unit of time your report will be broken down by. Monthly reports will give you statistics totaled by month, while weekly or daily reports will be totaled by those units of time. Please note that not all time options will be available for all reports.

The following terms are used in your Advertising Performance report. Not all terms will appear in every report.

Date: The date on which the activity reported in the row of the report took place. Please note that monthly reports will be dated on the first of each month and weekly reports will be dated on the Sunday that marks the beginning of the week.

Campaign or Ad Name: The name of the ad/campaign reported in the row.

Campaign or Ad ID: The unique ID number of the ad/campaign reported in the row.

Impressions: The total number of times the ad referenced was shown has been shown on the site.

Clicks: The total number of clicks on the ads tracked by that row in the report.

Clicks Rate: The click rate for an ad is calculated as the number of clicks the ad received divided by the number of impressions (times the ad was shown on the site) in the given time period.

Actions: The number of times users have become a fan of your Page or RSVP'ed positively to your Facebook Event. (This data will only appear for Facebook Ads for Pages or Events.)

Actions Rate: The action rate for an ad is calculated as the number of actions the ad received divided by the number of impressions (times the ad was shown on the site) in the given time period.

CPC: The average cost per click in your account's selected currency for the given row.

CPM: The average cost per thousand impressions for the given row.

Spent: The total cost for the activity in the given row.

Unique Impressions: The number of distinct users who viewed the ad(s) tracked by the given row of the report.

Unique Clicks: The number of distinct users who clicked on the ad(s) tracked by the given row of the report.

Unique Clicks Rate: The unique click-through rate. This rate is calculated as the number of unique clicks the ad(s) received divided by the number of unique ad impressions.

Today's metrics refer to the current total since 12am PT to current time. Yesterday's data refers to the full day prior from 12am PT to 11:59pm PT. The numbers may differ slightly from final statistics.

Pay for Clicks (also called cost per click or CPC) advertising allows you to specify a certain amount that you are willing to pay each time a user actually clicks on your ad. Pay for Views (also called cost per thousand impressions or CPM) advertising allows you to specify how much you are willing to pay for 1000 views (or impressions) of your ad.

It's only currently possible to set a daily budget for your ads, not a monthly or total budget. You can change your daily campaign budget, or pause or delete your ads from within your account at any time. We will never charge you more than your current daily campaign budget, and paused or deleted ads won't accrue any new charges.

Some users are finding that Flickr stories are no longer importing to their Walls. No further reports are needed at this time.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

To access the Notes application, use the bookmark in the Applications menu at the bottom left of the page. If you do not see a Notes bookmark in the menu, type "Notes" in the search box at the top of the page and follow the link that appears. While using the application, you will see the option to bookmark it in the bar at the bottom of the page. You may adjust the order of your bookmarks at any time by dragging them within the Applications menu.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

The real-time stream on your home page includes stories about your all friends’ activities. To view only your friends’ application stories, use the Filters under the Applications heading in the left sidebar of your home page. For example, if you click on the "Photos" link, only your friends’ Photos stories will appear.

First, please make sure that you sent this request to an email address that is listed on their account. If the request was sent to a different email address then it will not show in their account. Also, please provide enough time for them to take action on the request, as they may have missed the notification email or have not seen it on their Home page yet.

If the problem persists, please have your friend contact us directly from their login email address.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

You can create a session secret for those times where your application secret can be discovered easily --for example, if you have a Flash application, you don't want to store your secret in the Flash code, since a user can decompile the application and discover your secret. For more information, see http://wiki.developers.facebook.com/index.php/Session_Secret

You should never disclose your application secret to others or embed it in code that you distribute. As such, the application secret is appropriate for use on the server-side of a web site, but it is not appropriate for Javascript code or for desktop or mobile clients. For those environments, you should always and only use a session secret.

If a user logs out of Facebook, the next FB action you try will generate a session error. At the time you get that error, you may want to show the login screen again or a message to encourage them to re-login to Facebook.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Items are various types of information (e.g. picture, name, birthday, mobile number etc) from your Facebook account. You have the option to add as many (or as few) of these items as you want. Each time you add an item, it gets placed on your badge. To add more, simply click on "Add Item." To delete, click on "remove" next to the item.

You cannot directly access a user's email address, but you may request a user to input their email address as long as your privacy policy is clearly disclosed to the user. Facebook offers many options for you o send a user email. You first need the "email" extended permission. You can request extended permissions directly from your website or application. And you can determine at any time whether a user has granted the permission.
http://wiki.developers.facebook.com/index.php/Extended_permissions

To email users who have granted the permission, you can:

• send email directly to the "proxied_email" field (accessible via users.getInfo, see above). That is a fully functional email address and will redirect messages to the user’s currently registered email address. This is a field that you can store permanently for the user.
• Call the method notifications.sendEmail http://wiki.developers.facebook.com/index.php/Notifications.sendEmail

Not at this time. There are several companies that provide ad networks and advertisements.

What type of network are you trying to add?

A work network:

Please note that if your company does not distribute official email addresses to employees, we will be unable to create a workplace network for you.

If you have a work email address that has the company domain, please click this link.

If you’re not receiving the confirmation email, please check your email application's spam or junk folder or filter.

A college network:

In order to join one of our college networks, you need to have a valid email address from one of the schools we support. This email account needs to be set up to send or receive external emails. To accommodate alumni, we accept school affiliated alumni email addresses, which are available at many schools (often for free) through their school or alumni association.

If your school does not provide you with an email address, you will not be able to join that network at this time.

If you have an email address from your school, but aren’t able to receive the confirmation email, please check your spam and junk-related folders and filters.

If you’re still unable to add a college network, please click here.

If you cannot add your college or university because it is not supported, please click on this link.

A high school network:

If you do not have an option to add a high school network to your account, then you may be ineligible to register with a high school at this time. If you currently attend high school and are between the ages of 13 and 18 but have not provided this information accurately, please use the link at the bottom to contact us – we’ll then be able to update your account. If you are over the age of 18, you will need to add your high school information to the Education section of your Profile, as you are no longer eligible to add a high school network. Note that people will still be able to find you in a Classmates Search.

If you are unable to add your high school network because you have recently switched high school networks, you may need to wait until the block expires before adding a new high school. If you are registered in a high school that you do not currently attend, please use the form below to contact us – we’ll then be able to update your account.

If you are unable to add your high school network because we do not support your high school, we can help to add the network to Facebook. Please click here to contact us with your high school information.

The changes announced today do not affect any canvas page or canvas page URLs. Canvas page URLs will continue to live on the domain http://apps.facebook.com at their current URLs. At the present time, the new username-specific URLs cannot point to canvas pages.

You can access and manage your Facebook Ads at any time by clicking the ‘Ad Manager’ or ‘Ads and Pages’ link appearing in your Applications menu, or at http://www.facebook.com/ads/manage/.

To edit multiple campaigns or ads, simply check the boxes to the left of the rows you'd like to change. Above the list of campaigns or ads, you'll see a button with the option to "Edit # Rows". Click this button and you'll see that you can now make changes to many items at the same time. When you're finished, click "Save".

To make changes to your campaign's daily budget from the "All Campaigns" view, click on the budget amount for the campaign you'd like to change. A pop-up box will appear that allows you to modify your daily budget. When you've made your desired changes, click "Save".



Alternatively, you can click the checkbox to the left of any campaign you’d like to edit. Above the list of campaigns, you’ll see a button with the option to "Edit # Rows". Click this and you’ll be able to change the name, status or budget of any checked campaign. When you’re finished, click "Save".



From the individual campaign view, you can make changes to the campaign’s budget by clicking "edit" next to the "Daily Budget" listed at the top of the campaign details.



Please be aware that all changes made to a campaign will affect all the individual ads within that campaign. However, you can also make changes to your ads one at a time. To do this, click on the title of the campaign you’d like to manage. On the resulting page, you’ll be able to make changes to individual ads.

Changes should be effective within a few minutes. Any ad charges you've already accrued that day will be included in your new budget so as not to overcharge your account.

You can view and change the run dates of your campaign by clicking through to the individual campaign and changing its settings at the top of the page.



The start date for the campaign will be autofilled based on the date and time you began your campaign. Please note that if you select "No end date", your campaign will run until you choose to stop it. If you'd like your campaign to stop automatically on a certain date, be sure to set that date in these options. However, note that completed campaigns can't be restarted, so if you're going to want to run a campaign intermittently, you may want to manually pause and restart it as needed.

To make changes to a campaign, click on the option you'd like to edit (name, status, or budget). When you've made your desired changes, click "Save".

Alternatively, you can click the checkbox to the left of any campaign you'd like to edit. Above the list of campaigns, you'll see a button with the option to "Edit # Rows". Click this and you'll be able to change the name, status or budget of any checked campaign. When you're finished, click "Save".

You can also make changes to your ads one at a time. To do this, click on the title of the campaign you'd like to manage. On the resulting page, you'll be able to make changes to individual ads.

To delete a campaign from the All Campaigns page, simply click on the status of the campaign you'd like to delete and choose "Delete" from the drop down menu. When you're finished, click "Save".

If you would like to delete multiple campaigns you may do so from the All Campaigns page. Choose the campaigns you'd like to edit by clicking on the radio buttons to the left of each campaign. Above the list of campaigns, you'll see a button with the option to "Edit # Rows". Click this button and you'll see that you can now make changes to multiple campaigns at the same time. Then click on the status of the first campaign and select "Delete" from the drop down menu. Hover your mouse to the right of the field. You'll see a blue button with up and down arrows. Click on the down arrow to fill in the creative rows you've chosen. When you're finished, click "Save".

Not at this time. Usernames can only contain alphanumeric characters (A-Z, 0-9) or a period ("."). We're looking at how we may potentially support non-romanized characters in the future.

Facebook reserves the right to remove and/or reclaim any username at any time for any reason.

People have to click on the "Confirm" button to finalize their selection. After that time, it cannot be changed.

At this time, usernames are not accessible through the Platform API.

Facebook reserves the right to remove and/or reclaim any username at any time for any reason.

At this time, generic words are not available as usernames. Facebook encourages all users and Page administrators to create a username that closely matches the true identity of their name or business.

When we introduced the new stream format, the new focus of the Feed forms (for both applications and Facebook Connect sites) was the ability for users to add personal messages to each story when they shared the story. Because users can add their own message to each individual story, the "always publish" feature no longer applies, so we decided to remove the checkbox for "always publish".

Going forward, we recommend you use Feed forms whenever appropriate in your application as it’s a great chance for a user to add a personal message as they are sharing in the stream. If the user already adds a personal message within your application, you can pre-default that in the Feed form with the user_message parameter.

If Feed forms are not appropriate for your application, or if users are taking actions many times and would like to skip the feed forms, you can publish stories directly to users’ profiles using the stream.publish method. In order to use this method, users must first grant the publish_stream extended permission. With this method, you can pass a user message and should only do that with messages the users have directly typed into your application.

This doesn't affect your privacy. The new stream is designed to show people all the posts their friends want to share in real-time, but it is subject to the privacy restrictions you set at the time of creation. For example, if you create a photo album and restrict it from certain friends, those friends will never see that photo album in their stream.

Facebook Mobile requires a phone with an internet browser. On most phones, you can access the internet browser from your phone's menu, and open the URL (web address) m.facebook.com. To save time, be sure to add Facebook to your phone’s bookmarks.

You can send a message to another user on Facebook by following these steps.

1. Initiate a message in any of the following ways:
a. While viewing someone's profile, click the "Send a Message" link under their profile picture.
b. Type someone’s name into search and click the "Send a Message" link that appears on the right side of any search result.
c. Select "Compose" from your Inbox, and type the name of a friend, friend list, or email address you would like to message.


2. Type a subject and a message.


3. Click "Send." The person or people you send the message to will be notified the next time they log in.

You cannot forward Inbox messages at this time or loop someone into a message thread once it has begun.

First, please make sure that you sent this request to an email address that is listed on their account. If the request was sent to a different email address, then it will not appear in their account. Also, please provide adequate time for them to take action on the request as they may have missed the notification email or have not seen it on their Home page yet.

Photo album privacy differs from the Photos profile privacy setting on the Application Settings page. The latter setting only controls who can see the Photos tab or box on your profile.

To edit your photo album privacy, just go to the Photos tab at the top of your profile. On this tab, select the "Album Privacy" link in the photo albums section, edit the setting for each album, and click "Save Settings." You can also adjust the album privacy setting every time you create a new album.

Keep in mind that some people may be able to see your albums even when they cannot view them on your profile if your album privacy settings are open. These less restrictive settings include "Everyone," and "Friends of Friends." Please note that the "Everyone" privacy setting allows anyone on Facebook to view the album if they are linked to it.

An unconfirmed account can remain on the site for a maximum of seven days. You will need to confirm your account before this time has lapsed. Confirming your account is an important security measure, and it also enables you to use the full range of site features.

As long as your account remains unconfirmed, Facebook will provide email notifications and on-screen prompts containing detailed instructions for confirming your account.

Facebook does not allow ads for "work from home", get rich quick and other money making opportunities that offer compensation for little or no investment.

This includes pyramid schemes, easy money making ebooks, or other money making schemes positioned as alternatives to part-time or full-time employment.

To read more, visit the Facebook Advertising Guidelines.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Bookmarking an application adds it to the Applications menu at the left end of the Chat Bar at the bottom of your screen. Your top 6 bookmarked applications will also appear in the Chat Bar by themselves. A bookmarked application is one that you can easily access at any time.

If you are using an application and have not yet bookmarked it, you will see its icon in the Chat Bar with a green plus sign on it. Clicking this icon will add bookmark the application. You can manage your bookmarks at any time by clicking on the "Applications" button at the left end of the Chat bar at the bottom of any Facebook page and then clicking on the "Edit" link in the Applications menu. Next, click on the "Edit" link to the right of the application in question and then click on the "Bookmark" tab in the window that appears.

You can view your ad as well as all the statistics related to the ads you have created on the Ad Campaigns page of the Ads Manager. On this page you can change your cost per click or CPM at any time while your ads are running, pause or unpause your ads, and delete your ads.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

An unconfirmed account can remain on the site for a maximum of seven days. You will need to confirm your account before this time has lapsed. Confirming your account is an important security measure, and it also enables you to use the full range of site features.

As long as your account remains unconfirmed, Facebook will provide email notifications and on-screen prompts containing detailed instructions for confirming your account.

Many questions are answered here in the Help Center. Try searching above.

You can find documentation, code samples, and client libraries on the Developer Wiki.

The Developer Forum is a place to discuss or inquire about technical issues, policy matters or documentation.

The Facebook Platform IRC channel is a good place to chat with other developers and Facebook team members in real time.

Unfortunately, we cannot provide the valid IP ranges of our API tiers at this time.

When you become a fan of the Page, a story will be published on your Wall and may be published in your friends’ News Feeds. Any action that you take on a Page will abide by the privacy settings you currently have set for News Feed and Wall. You can adjust these settings at any time by visiting the News Feed and Wall section of your Privacy Settings page.

You can choose to stop receiving updates from a Page at any time by clicking the "Unsubscribe" link that appears when you view the individual update. Additionally, you can click on the "Edit Updates Settings" link found in the bottom right corner of the Updates tab in your Inbox.

Yes. To create a tab that is powered by an application, click the "+" icon at the top-right of your profile page. You will then be able to select an application from the menu that appears and create a dedicated tab for the application. At this time you cannot add multiple applications to a tab you have created. However, your Boxes tab can have as many applications as you would like.

The fan dashboard graph shows trends in fan acquisition and News Feed content distribution:

• Total Fans / Unsubscribers: Total number of fans over time, overlaid with the total number of fans who have chosen to hide your posts in their News Feed (unsubscribe).



• New / Removed Fans: The number of people who have become a fan of your Page or stopped being a fan of your Page.



• Unsubscribes / Re-subscribes: Number of people who have chosen to hide your posts (unsubscribes) in their News Feed, compared to the number of people who have purposely undone that action (re-subscribes).

Some users are seeing a "Could not connect to Facebook Chat at this time" or a yellow exclamation point in the bottom right corner of the screen. To submit a report about this, please click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

At this time, it’s not possible to edit a Page category. If you would like to change the category, you will need to delete your current Page and create another one under the correct category.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

You can create a group by going to the Groups application and clicking "Create a Group" in the upper right corner of the page. On the following page, you will be able to add descriptive information about your group. All groups require a group name, description and group type. Click "Create Group" when you are finished.

After you have added this information, you will then be able to control settings related to your group’s privacy and add a group picture. You can change these settings at any time by clicking "Edit Group" on the group’s main page.

In a group with more than one administrator, these requests to join may be confirmed or ignored by any admin. Also, keep in mind that users may cancel their requests to join a group at any time. If a request has been canceled or handled by another admin, the link in the email may take you to your home page or to your other new requests.

You will not be able to remove the creator of a group. This policy is in place to prevent abuse. You may request that the group creator leave the group at any time, but no other admin will be granted creator status. If the creator is unresponsive or unwilling to leave, you will need to create a separate group.

You can remove an application at any time by clicking Applications on the navigation column located at the lower left hand corner of the screen. From the following page, click the "X" icon to the right of any application. You will then need to confirm that you want to remove the application.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site. If you are having problems logging into an account you have already successfully registered, click here.

Please only submit bug reports related to having problems with signing up for a new account here.

The News Feed is not a real-time stream but based on an algorithm determining popular and interesting content. Factors include how many friends are commenting on a certain piece of content, who posted the content, and what type of content it is (e.g., photo, video, or status update).

To see what other changes have been made to the home page, please click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

If your account has been hacked, "phished," or is sending spam out without your consent, click here.

Please only submit bug reports related to messages and Inbox here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Your ad is more likely to perform better and continue running successfully if it is being displayed to the users who are most likely to be interested in your product or service. Because of this, we recommend targeting your ads to smaller, more specific groups of users at one time. This will also allow you to write ad text that is more personalized, making your ad more appealing to the users you are reaching.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Page admins who post engaging, high quality content will have interactive fan bases capable of virally spreading content through the social graph. The Fan Interaction Graph shows how fans are engaging with your posts and consuming your material.

• Interactions: Total number of comments, Wall posts, and likes.



• Interactions Per Post: Average number of comments, Wall posts, and likes generated by each piece of content you post.



• Post Quality: Score measuring how engaging your content is to Facebook users. A higher Post Quality indicates material that better engages users.



• Posts: Number of posts your Page has made either on the Wall or in video.



• Page Views: Number of times your Page has been viewed by Facebook users.



• Stream CTR / ETR: This graph is a measure of the Click Through Rate and Engagement Rate for your content appearing in the Facebook News Feed. If a user clicks on one of your posts, that will be counted as Stream CTR. If a user likes or comments on one of your posts, that will be counted in the Stream ETR. Please note that Stream data is based on a sample and therefore is an estimate of your Stream CTR and ETR. (Coming soon)



• Media Consumption: This graph tracks how many photo views, audio plays, and video plays your content have received.



• Discussion Posts: Total number of discussion posts written by fans.



• Reviews: Number of times your Page has been rated in the Reviews application.

To access the Events application, use the bookmark in the Applications menu at the bottom left of the page. If you do not see an Events bookmark in the menu, type "Events" in the search box at the top of the page and follow the link that appears. While using the application, you will see the option to bookmark it in the bar at the bottom of the page. You may adjust the order of your bookmarks at any time by dragging them within the Applications menu.

Keep in mind that you can also access individual upcoming events by typing their names into the search box and following the direct link that appears.

To access the Groups application, use the bookmark in the Applications menu at the bottom left of the page. If you do not see a Groups bookmark in the menu, type "Groups" in the search box at the top of the page and follow the link that appears. While using the application, you will see the option to bookmark it in the bar at the bottom of the page. You may adjust the order of your bookmarks at any time by dragging them within the Applications menu.

Keep in mind that you can also access individual groups by typing their names into the search box and following the direct link that appears.

You will need to be a member of a group before you can add content to it. Also, a group admin may change the setting for who can post photos, videos or links to a group at any time. If you do not see a link to add a certain type of content, it is likely that this setting has been recently adjusted.

When you create a group, you can completely control its privacy. There are three different access levels:

1. Open: For "global" groups, everyone on Facebook can view the group and join. If the group is exclusive to a specific network, only the people in that network can view the group or join it. All content (e.g., photos, videos and discussions) is visible to anyone viewing the group.
2. Closed: For "global" groups, everyone on Facebook can see the group, but the administrators must approve all membership requests or personally send invitations. If the group is exclusive to one network, only people in that network can view the group or join it. Only group members can view its Wall, discussion board, and photo or video content. Non-members can view its Info and Recent News. If you are not a member, you will not receive stories about closed groups.
3. Secret: These groups cannot be found in searches or be viewed by non-members. The name of the group will not display on the profiles of members. Membership is by invitation only. Non-members will not receive stories about secret groups.

Group administrators can change these options at any time by clicking "Edit Group" below the group photo.

Group admins can select whether photos can be posted to a group from the Customize tab of the Edit Group page. If photos are enabled, admins may allow all group members or only other admins to post them. Admins also have the ability to remove any photos they do not want to be associated with their group.

If you are allowed to add photos, you can do this by clicking the "Photos" icon in the Publisher at the top of the group’s main page. You can select up to five photos at a time to upload, or move as many photos as you want from an existing album. If this is an open group, the photos will be visible to everyone who views the group. Photos posted on closed and secret groups are only visible to other members.

Highlights and News Feed have been merged into one single stream in order to provide you with more control over what you see on your home page. Now when you load Facebook for the first time in a while, you’ll land on your News Feed, which contains a summary of the best content that you missed. After you've caught up on what you've missed, you can switch to the Live Feed. The Live Feed is a real-time stream that allows you to connect and share with friends’ updates immediately as they are occurring.

Facebook enables you to see what’s happening with your friends through past events and real-time feeds of information. Highlights and the News Feed were combined into a single stream so that you could have more control over what you view on your home page and stay connected with your friends.

As a result of this change, you’ll notice that the Suggestions section has been moved to the right-hand column of the home page. Also, birthdays and events are displayed more prominently on the home page.

News Feed aggregates the most interesting content that your friends are posting, while Live Feed shows you all the actions your friends are making in real-time.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

For technical reasons, it may take more than several minutes for a video to fully encode. This process should not last more than a few hours. To see a list of the videos that are currently encoding for your account, go to the "Videos Encoding" tab of the My Videos page. Please note that trying to upload the same video multiple times will not speed up the process. It is also unlikely this will result in the successful upload of a previously problematic video.

Please also ensure that the video does not exceed the size or time limitations indicated on the upload page.

Please make sure the video is encoded in one of the following formats:

• 3g2 (Mobile Video)
• 3gp (Mobile Video)
• 3gpp (Mobile Video)
• asf (Windows Media Video)
• avi (AVI Video)
• dat (MPEG Video)
• flv (Flash Video)
• m4v (MPEG-4 Video)
• mkv (Matroska Format)
• mod (MOD Video)
• mov (QuickTime Movie)
• mp4 (MPEG-4 Video)
• mpe (MPEG Video)
• mpeg (MPEG Video)
• mpeg4 (MPEG-4 Video)
• mpg (MPEG Video)
• nsv (Nullsoft Video)
• ogm (Ogg Media Format)
• ogv (Ogg Video Format)
• qt (QuickTime Movie)
• tod (TOD Video)
• vob (DVD Video)
• wmv (Windows Media Video)

Please also check that you are using the latest version of a supported browser.

If you continue to experience problems, please submit your report to Facebook here.

Facebook will continue to be an open platform where developers can launch their application without approval from Facebook, however applications will also continue to be subject to review at any time. The Verification standards are now required of all applications on Platform and we're providing new principles, simplified policies and supporting examples to help developers understand what it takes to meet these standards. We will be proactively reviewing applications against these requirements. All developers must comply with the principles and policies, and we'll be upholding these expectations in the review process and in our enforcement efforts.

We will also expand our team responsible for policy enforcement on Platform so that they can support the upholding of the principles we've introduced as part of our roadmap. We intend to make sure that the experience that our users have on Platform is of the same quality as they experience elsewhere on Facebook. This is something that we are constantly asked for by developers and we are excited to be dedicating significant resources to making it happen.

We're retiring the formerly optional Application Verification brand, submission process, fees and badge; the program's higher standards will be required and applications will be subject to review at any time. All developers must comply with the principles and policies, and we'll be upholding these expectations in the review process and in our enforcement efforts.

If the issue is only occurring with one application, please contact the developer of the application. In order to contact the developer, please go to the application’s About page.

If the issue is occurring with multiple applications, please submit a report here.

Please note that although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please keep in mind that once you have changed your settings on Facebook, there may be a delay until the external search directory updates. During this time period, your public search listing link may appear in an external search engine result, but users will be unable to actually view the public search listing. Clicking the search result link will not display your public search listing.

However, this information may still be saved in the search engine’s cache or search memory. Unfortunately, Facebook does not have control over content that has already been indexed and cached in search engines. To request the immediate removal of this search listing, you will have to contact the specific search engine’s support team.

Please contact the appropriate support team using one of the links below:

• Google
• Bing
• Yahoo

"Site Maintenance" usually means that we're making an improvement to the database that your account is stored on. While we're doing this, you will not be able to access your account. In most instances, this maintenance will last only a few hours. Please note:

• After the maintenance is over, you will still be able to login with the same password.
• Your profile and account will not be affected by the maintenance.
• We don't do site maintenance on all accounts at the same time, so it is possible that some of your friends will be able to access the site while your account is unavailable.
• It is not necessary to contact us about Site Maintenance.
• If your maintenance lasts longer than 24 hours, please follow these instructions to clear your browser's cache and cookies.

If you're still having trouble after trying the above steps, please click here.