
I recently read an intriguing post on Bnet on the difference between customer loyalty and customer retention: “In this economy, customer retention is a great objective. But customer loyalty is even better. Why? Retention programs are often built on a financial transaction. ...

Listen up. To maintain a competitive advantage, most companies are paying attention to the development of professional “soft skills” to boost performance, according to i4cp’s latest study. Members can now download the results in PDF, PowerPoint and Interactive Data formats. The ...

Sometimes, I get asked a question that really makes me stop and think. I have had the pleasure of teaching and speaking at least 25-30 times per year. A few weeks ago, I was teaching an HR Essentials class...

OK…now that I’ve recovered from my rant about the human resources profession, let’s discuss the people part… I’ll start by pointing out the 800 lb elephant in the room. Are there crappy HR people in organizations? Yes. There – I said it. And, there...

Today, I spoke to Jerry Springer, who is best known for the Jerry Springer Show. He was also the mayor of Cincinnati, and is a political pundit, lawyer, award-winning newscaster, country recording artist, and international emcee and TV personality...

The most important part of your personal branding strategy lies in your bio, which is sometimes called a profile. A bio, just like a brand or career, isn’t something established overnight. It accumulated and builds as you become more established. ...

Broward County, my hometown, has made the national headlines again. First, it was hanging chads (remember them?), then Anna Nicole Smith, now a Ponzi scheme. The local news has been crazy lately...

Seven out of 10 companies today have made workforce planning a part of their performance growth strategy, but most don’t think their efforts are particularly effective, according to i4cp’s latest study. Co...

(Actually, this list is one better than a “top 10” list, because it goes up to 11.) Last week, readers, I challenged you to tell me what qualities you consider most important when identifying new leaders. I ...

Last week we discussed why “Good Programs Fail.” Thank you for the your comments on the subject. This week, I would like to discuss why engagement is not a program, but a key organizarional outcome.Employee engagement has been getting a lot of press lately. Co...

Each year, I give my personal branding predictions in the December time frame, but this year, people are starting to ask me about the future earlier. In 2008, the focus was on behavior changes and in 2009, I concentrated on the economy and the struggle to protect your brand at all costs...

I just got home from HRevolution and I am beat. I’ve been wrapping my head around some of the things we talked about, how it intersected with Talent Camp and some of my own personal revelations. There’s good news and bad news but first I wanted to touch on the unconference itself. HR...

While most companies agree that diversity issues in the workplace deserve attention, not many have a clear and consistent definition of just what “it” is, according to i4cp’s latest study. The results are now available to i4cp members. The ...

This is a summary of an original article published by Strategic HR Review. In an economic downturn and subsequent recovery, change is inevitable for every organization. Effective Change Management is often a mix of the strategic and the practical...
















