Nashville, Tenn. – Sept. 23, 2009 – Service Management, or the discipline of managing IT systems centered on the customer’s perspective of IT’s contribution to the business, has grown increasingly important as organizations look to cut costs, optimize operations, and justify investments. Because of Service Management’s critical role in organizations today, IT Service Management Forum USA (itSMF USA), one of the industry’s primary professional associations, will bring nearly 2,000 IT professionals together to help unify this ever-evolving industry. Read the complete story.