Improved Tools to Support Your Facebook Experience

October 2, 2012 at 9:04am

At Facebook, we work hard to build innovative products that help you connect and share. While we strive to make the Facebook experience intuitive and easy-to-use, we know that sometimes people still need help.

 

A Redesigned Help Center

 

In 2007, we launched our Help Center, which provides answers to thousands of questions on topics ranging from tagging to timeline to Facebook advertising. We’re always listening to your feedback and aiming to improve our tools to help you better understand our products. Today we’re launching a redesigned Help Center to make it even easier for you to find the information you need so you can get back to connecting and sharing on Facebook.

 

 

Our new Help Center is designed to get you the information you need in just a few clicks. Here are some of the highlights from the Help Center homepage:

  • The homepage now features six major topics, including things like “See What's New on Facebook" – which links to an overview of our new features and products – and "Learn the Privacy Basics" – which takes you to information about how sharing and control work on Facebook. We can also personalize these topics based on how you are using Facebook. For example, if you’re not logged into Facebook, you may see information about how to create an account or tips on resetting your Facebook password.

 

  • We’ve highlighted a list of popular questions as well as top Facebook Pages you can like to stay up-to-date on our latest tips and feature announcements.

 

  • Along the left you’ll see our new navigation, designed to make it easier for you to browse for the information you’re looking for.

 

We believe this new design will allow you to find the information you’re looking for faster. We’ll continue to improve on this experience in the months ahead.

 

More Transparency in Reporting

 

Today we’re also announcing that another one of our tools, our Support Dashboard, will now be available to 100% of Facebook users around the world. Originally launched in April 2012, the Support Dashboard  is a tool designed to help you track the progress of the reports you make about photos and timelines, which are the most commonly reported types of content.

 

Once you report content to us using the report links, you’ll be able to see the Support Dashboard in your "Account Settings." From your Support Dashboard you can see when we review your report, what action we took and why we took that action. We’ll also send you a notification when the status of your report changes.

 

The reports you make enable our team to quickly and effectively remove abusive content from Facebook. We’re proud to be able to offer a tool that gives you more insight into your reports and hopefully inspires you to report actionable content to Facebook.

 

 

For even more information about what happens after you click “Report,” check out this note.

 

The redesign of the Help Center and the Support Dashboard are just two examples of our continuous effort to provide you with resources to help you better understand and use Facebook.