Apple iPhone 4 @ RadioShack
Apple iPhone 4 Launches 6/24 @ The Shack
Like you, The Shack can’t wait until Thursday! We hope to make it easy for customers to upgrade to the iPhone 4. Along with the excitement, we know there are many questions about iPhone 4 availability, upgrade eligibility and the Trade & Save program.
The demand for iPhone 4 has far exceeded expectations across the industry. Due to limited supply, we will do our best to help you understand what to expect on launch day. Below is information and answers to help you prepare.
NOTE: If you have a specific inquiry, feel free to e-mail us at Help@RadioShack.com or call 1-800-The-SHACK for customer support (M - F, 8am - 5pm CST).
How much & what color?
THE SHACK® will offer the iPhone 4 in black for $199 (16GB) and $299 (32GB) for eligible customers with approved credit and a two-year contract. This device can also be purchased unactivated at full price $649.99 (16GB) and $749.99 (32GB). Due to delays, we will not have the white unit on June 24.
I placed a Customer Request, will my local store have the iPhone 4?
In some cases, stores that took requests will not receive the iPhone 4 on June 24. We are sorry for any confusion and disappointment regarding this and will share future availability as soon as we have more information. We are making every effort to contact all customers who placed requests to let them know the status of phone availability.
Select RadioShack stores will have the iPhone 4 at launch. The quickest way to confirm that your store will have inventory is to call the store this week. For those who placed a Customer Request, please understand that due to limited supply we may not be able to fulfill all requests. We are making every effort to contact all customers who placed requests to let them know the status of phone availability.
These requests do not guarantee you will receive an iPhone 4. We use this information to plan our inventory and distribute the very limited quantity as it becomes available.
How do I know if my Customer Request for an iPhone will be fulfilled?
We will have a limited quantity reserved at select stores. Requests will be fulfilled in the order they were received. Beginning June 22, stores will contact customers from their request list and schedule appointments for customers to come in Thursday, purchase units and activate service. Sales are by appointment only.
Please note that all pick-ups must be done by 12 noon on Thursday, June 24. If you are unable to pick-up the device before noon, the iPhone will be made available to the next person on the list.
I wasn’t called to confirm an appointment, what are my options?
We apologize for the inconvenience; due to limited supply we are not able to fulfill all requests for the iPhone 4 on launch day. We will receive additional inventory when supply is available but have no timing information yet.
Are stores opening early on Thursday?
No RadioShack stores will open early for the iPhone 4 launch on June 24.
Can I really trade-in my old phone for a new iPhone 4?
Absolutely! Our Trade & Save program allows consumers to trade-in working electronics for immediate RadioShack gift cards. It’s an easy way for customers to apply the value of their older devices to new purchases and this is not a mail-in rebate. Of course this program applies to iPhones as well and we encourage you to visit a store for details or visit www.RadioShack.com/tradein.
IMPORTANT NOTE: Due to state regulations, RadioShack locations in Florida are not eligible to do the Trade & Save program at this time.
How much is my iPhone 3G or 3GS worth at RadioShack?
From June 24 – July 25, current iPhone owners may exchange any iPhone 3GS for $200 and iPhone 3G for $100, regardless of memory size. The phone must be in good working condition.
Sounds too good to be true, what’s the catch?
No catch! A new 16GB iPhone 4 costs $199 + tax. If you’re upgrade eligible and you trade in your 3GS for a $200 RadioShack gift card, you’re effectively getting the new phone at no additional cost. For customers not eligible for upgrades, you may still use your trade-in gift card to apply towards the unactivated cost of the phone.
Check your upgrade status at a RadioShack store or online at http://www.att.com/wireless/iphone
How do I know if my phone is in “working condition?”
Device must be in good working condition and able to “power on” in order to be appraised. Device must not have water damage or a cracked screen. Appraisal is offered at the sole discretion of RadioShack, based on the device’s condition, applicable processing fees and trade-in of any included chargers, cables and other accessories. All exchanges are final so be sure you have removed any important data before finalizing a trade-in.
What iPhone accessories or deals will you have?
$20 Accessory Credit:
All customers purchasing an iPhone 4 between June 24 - June 26 will be eligible for a $20 Accessory Credit.
iPhone Accessory Bundle:
RadioShack has all the items you need to get started on the iPhone 4. Two special bundles will be available for launch weekend only (until 6/26):
Bundle Option 1 sells for $49.99 and includes:
1) Screen Protector
2) iPhone 4 Black Skin
4) Stereo Patch Cable
Bundle Option 2 sells for $109.98 and includes:
1) Screen Protector
2) iPhone 4 Black Skin
4) Stereo Patch Cable
Ask an associate about this special 3-day deal. It’s available for everyone, regardless of where you got your iPhone.
What else can I Trade & Save?
Eligible products for the RadioShack trade-in program at the store level include MP3 Players, wireless phones, gaming systems and games, GPS receivers, digital cameras and digital camcorders. Additional appraisal value can sometimes be offered for trading in devices with their AC charger, cables, manuals and other accessories. Acceptable items for RadioShack's online Trade & Save program include the same electronic products listed above as well as car audio head units, notebook computers, HDTVs and computer monitors.
To find the nearest store location, visit www.RadioShack.com and click on the store locator function. The RadioShack Trade-in program is also available online at www.RadioShack.com/tradein.
This is great, but where can I go for more information?
For more information about preparing to purchase the iPhone at RadioShack:
TWITTER: @RadioShack (use tag #ShackiPhone)
For more information about iPhone 4, visit www.apple.com/iphone
More details to come!