Call Center Games

Before hiring a call centre to do business with, there are several factors that an owner of a company must consider. When seeking the services of a call center, the business owner must ask whether or not the call centre uses call letters, as well as how well the calls are trained representatives...

KPI Attachment is a review document common amongst almost all organizations. This, of course, has a reason - all organizations aiming to be at their best consistently monitor their performance in order to develop appropriate courses of actions for any performance issues they may appear to have...

Are you a call center manager that works remotely? If so, then here is an article for you! Once upon a time, only salespeople worked outside the corporate head office. Now, even if you’ve never telecommuted a single day in your career, you certainly know people who do...

In an ideal world you will have been on some training in advance of your promotion to your first management job which will at least give you some insights, some tools and techniques and a group of colleagues you can chat through your learning with...

An article for our new call center team leaders! It’s a great feeling when you’ve landed the management job you wanted and you’re looking forward to the challenge...

Lisette Howlett writes about a topic that has probably frustrated a great many call center trainers in the past. People dropping out and rates of attendance is the blight of the in-house training team or trainer. This is a continuing and constant theme amongst HR staff...

Does your call center have team huddles each day? Maybe you’ve heard about it, maybe you haven’t, but the Business Huddle is the most effective way of running a morning meeting! What is it...

Every organization has a sphere of influence that identifies it’s added value to the organization. Internal training has suffered serious setbacks in recent years indicated by widespread departmental cut backs and outsourcing across all industries, of all sizes, in this country...

Are you managing a call center team full of young employees? Here is some advice from David Woodward on what young people want in the work place. Good Luck...

Does your call center supervisor training cover employee privacy? Call Center Cafe brings you this article on the subject by Dr. Cubie Davis King. In continuing your supervisors’ core training, one cannot omit a detailed discussion of how to protect employees’ private information...

Call Center Cafe brings you this article by Rick Peden developing leaders. Developing leaders in your business is how you make it strong and keeping it growing...

An interesting article for our call center trainers and team leaders. Smart educators understand that you can’t teach any¬one anything. Instead, if you want to pass on knowledge, you have to create an environment where students choose to learn. Then you reward them for their efforts...

Call Center Cafe brings you this article by Dr. Cubie Davis King on an important topic that might be missing from your in your supervisor training program. We continue our supervisor’s core training program with employee write-ups...

In an effort to retain employees many call centers are looking for unique packages that will keep their employees happy. Here is an article by David Woodward with his thoughts on the subject...

Here is information for our call center trainers on capturing your learners attention. Good luck from Call Center Cafe Before you can share information and facilitate learning, you must first capture and hold learner attention...

Many call center managers are expected to wear multiple hats and pitch in to cover for others at times. Have you been called upon to provide product or leadership training? Here are a few tips from Peter Grazier to help you with your next presentation...

How do you get your employees to work together as a team? This is a question that many managers are asking.The bottom line for managers is getting the results needed, and if employees would work as a team instead of as individuals, getting the results would be much easier...

If a company decides to establish its own call center within your company, the fees associated with the establishment of the calls are very much significant...

Metrics maps need not be maps in the literal sense. Going beyond what these words mean, you would be able to find out that it is a way for management to perform their tasks well by setting goals that employees have to meet...

Call Center Cafe brings you this article for time management Hopefully, you will gain so much extra time each day that you can take up a new hobby or read that best seller you have been wanting to start...

Here is an article that Call Center Cafe hopes you find interesting. Retaining new employees can be a struggle in a call center. This article by Marla Rosner focuses on new hire orientation. New employee orientations seem a bit “ho-hum”? If so, you’re not alone in your thinking...

This article by Wally Bock was written for new managers a while back but it has an interesting angle on confronting poor behavior that Call Center Cafe thought you might like...

Call center agents in your company are responsible to handle all inquiries of your customers through the telephone, chat or mail. Agents are those people who handle incoming calls or outgoing customer calls for any business...

The key to building an awesome organization is to value people, clients and employees while reaching for and consistently achieving results. High performing or “awesome” companies have a few things in common. First and foremost they are committed to people...

Before hiring a call centre to do business with, there are several factors that an owner of a company must consider. When seeking the services of a call center, the business owner must ask whether or not the call centre uses call letters, as well as how well the calls are trained representatives...

Are you a call center manager called upon to work as a project manager for your company? If so, than this article might provide useful tips on managing performance issues. Dave Nielsen even provides the good advice to check with your HR representative prior to implementing any changes...

Call Center Cafe brings you this article for motivating your team. Everyone likes to be recognized. We all want to feel important and valued. I suppose that is probably why Recognition continues to be the top ranked job satisfier for employees according to Gallop...

While this article by Allan Mackintosh was written some time ago, it does have valid advice for new managers taking on a team for the first time. Hopefully all our new call center team leaders will take a few minutes and read through the article for tips...

Having someone in your office answering the phone or making sales calls for you is inefficient and can end up costing you sales and money. If you are looking for a way to increase sales and lower business costs, you need to use call centers...

Call Center Cafe brings you this article for dealing with work troublemakers- not that there are any trouble makers in call centers! Problems at work are a typical topic of advice columns...

Call Center Cafe brings you this article for motivating your team. With the summer slump approaching- you may be able to head it off at the pass! The success of your business or organization depends largely on the people that make up your team...

The desire for employee engagement-essentially emotional connections between employees and their companies may not have been so important years ago but things have changed...

Call Center Cafe brings you this article for motivating your team. With beautiful summer weather and outdoor activities competing with work- this may be the perfect article for you. Is Your Team Motivated, Energized and Enthusiastic? Does your team work well together...

em> Call Center Cafe brings you this article for motivating your team. In Successful Team Building it is important for managers to assess the individuals that make up their team...

Call Center Cafe brings you this article for motivating your sales team. Motivating sales performance is part of every sales manager’s job. From setting quota, to account planning to lead generation, there are a variety of tools leveraged to drive increased revenue realization...

“The great value of the Conventional Wisdom is that it is right much of the time. The greater value is that it provides a ready excuse and plausible cover to those in power when it’s wrong...

Call Center Cafe and Call Center Best Practices bring you this article for retaining employees...

Call Center Cafe brings you this article on using call centers to generate revenue. A call center is a physical place where customers are dealt by customer care experts, normally with the help of computer automation...

Call Center Cafe brings you this article on outsourcing call center work. One of the most lucrative strategies a business can employ is to outsource call center work. Whether your business is large or small, a call center can help to keep customers satisfied in many aspects of your service to them...

Call Center Cafe and Call Center Best Practices bring you this article on creating a positive work environment by Janice Davies In any office where there’s commission salesperson, there’s the potential for a battlefield. However that doesn’t need to happen...

Call Center Cafe and Call Center Best Practices bring you this article on increasing your Six Sigma scope by Tony Jacowski . Did You Go Far Enough? The problem in a company is that no one aspect works in isolation...

Call Center Cafe and Call Center Best Practices bring you this article on team motivation by James Taggart. Teamwork is talked about widely in organizations, but often with little understanding of what it means...

Call Center Cafe and Call Center Best Practices bring you this article on happy employees by Dr. Marlene Caroselli...

Having someone in your office answering the phone or making sales calls for you is inefficient and can end up costing you sales and money. If you are looking for a way to increase sales and lower business costs, you need to use call centers...

Many call center managers are called upon to give presentations. Whether it is for the local community or a client’s quarterly review, you’ll want to feel as comfortable and confident as possible. Here is an article by Loraine Antrim with five tips to opening your presentation...

Undoubtedly, offshore outsourcing has become a catch phrase in today’s economy. Understandably so, since it means between a 20% to 40% savings for companies...

When looking for the right call center company, it is vital to take into consideration several standards. These standards will deliver the best possible solution for your business and will allow you to generate and enhance profits...

Here are a few tips on giving killer presentations from John Traveler for our call center trainers out there. Depending on your line of work, there will come a time when you are will be required to make a presentation on an issue...

Call Center Cafe and Call Center Best Practices bring you this article on presentation skills by John Traveler. We hope you find the information helpful. Presentation skills are some of the most valuable skills one can bring to the job market...

In this article by Beth Armknecht Miller, she discusses one of my favorite books. As a new call center manager, I found “First Break all the Rules” to be a terrific source for learning how to understand why employees do what they do. Call Center

In economic times when people are just glad to have a job - a manager may wonder, “why worry about employee growth?” A wise leader knows that it is the one time to take care in ‘tending an employee’s growth’. Here are the top 5 reason, to pay attention to employee growth and development...

Call Center Cafe and Call Center Best Practices bring you this article on team morale by Jodi Wiff and Mike Krutza. The first question may be…what do you mean by stalled? Simple…Teams/individuals are unable to achieve what they want...

Call Center Cafe and Call Center Best Practices bring you this article on public speaking by Nancy Daniels. When you address an audience, do you think your articulation has value? The only answer is most definitely yes...

Call Centers are a innovative approach to sales without the pressure of overhead costs for a storefront. By incorporating a call center into your existing business, you can increase your sales and order size...

Call Center Cafe and Call Center Best Practices bring you this article on handling question and answering sessions at workshops. Question and answer sessions (Q and A) are one of the most important parts of a talk, seminar, or workshop...

Tips for our call center trainers. While visual aids can have a tremendous impact on your delivery, the danger in their use lies in placing your entire script on PowerPoint, a slide presentation or even a white board...

Call Center Cafe and Call Center Best Practices bring you this article on employee motivation. Getting people to do their best work and be productive even in difficult economic times, is one of a manager’s most enduring and slippery challenges...

Call Center Cafe and Call Center Best Practices bring you this article on team morale by Jodi Wiff Lets be truthful…you make a pitch in front of the staff - the political staff just smile and give you “great speech, wonderful focus”…the after meeting smooch...

Call Center Cafe and Call Center Best Practices bring you this article on happy employees by Ray Williams. Are happy employees more productive? Should employers and managers hire people that are more positive and happy with their lives...

Call Center Cafe and Call Center Best Practices bring you this article on providing feedback to employees. Being a manager means shaping the lives of your employees in work and life. What you do and say has a tremendous impact on their behavior. You, like everything else in life are an open system...

Here is an article by Nancy Daniels that might be helpful to new call center managers. Call Center Cafe and Call Center Best Practices hope you enjoy the material. One of the worst things we do as a people is our personal introduction...

Here is an article on team building written by Caron J Rose brought to you by Call Center Cafe and Call Center Best Practices. Away days with their team building games have become an annual event for some companies...