Cerb4 is a fast and flexible CRM toolkit. Remember anything about anybody, deftly reply to an e-mail flood, quarantine spam, capture organic feedback, track time, flag opportunities, share tasks, and otherwise collaborate efficiently.
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- Founded:
- Jan 9th 2002
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Cerb4
Cerb4 4.3.1 is going through a final QA pass and should be out this week. Here's a link to the changelog progress so far.
forums.cerb4.com
*IN PROGRESS* Commit ChangeLog (Build 943 to ???) - 4.3.1; Release Notes & What's New
Cerb4 [4.3.1] Workers are now managed using a worklist; with paging, sorting, filtering, peek, and customizable columns. This is helpful if you have lots of workers or if you'd prefer to always display them by first name, last name, or any other property.
Cerb4 [4.3.1] You can now manage worklists of workers in your workspaces. This is most helpful when combined with custom fields, as a manager could display a list of workers who are flagged as needing help (e.g. additional training) -- the list would automatically add or remove workers based on the status of the custom fields.
Cerb4 [4.3.1] You can now add custom fields to Worker records. This should help solve many feature requests where organizations would like to display information like direct phone extensions in signatures. You can also use this to track any information you want (e.g. worker ages or weekday schedules) and use the data in business logic (filters, signatures, templates).
Cerb4 [4.3.1] You can now authorize customer logins to the Support Center against anything you want: LDAP, forum logins, CRM, billing, etc. You're not tied to the login/password format, you can any combination of fields (e.g. customer ID, account number)
Cerb4 The 4.3 release is live!
wiki.cerb4.com
Cerb4 (4.3) was released as a stable update on September 23rd 2009 and contains 68+ improvements from community feedback.
Cerb4 Here's the latest changelog for 4.3's progress. We're tentatively planning on a Sept 15th release. QA progress looks good.
forum.cerb4.com
Commit ChangeLog (Build 926 to 935) - 4.3; Release Notes & What's New
Cerb4 [4.3] Rather than only being enabled or disabled, each module in the Support Center can now have its visibility set to: everyone, logged in, or disabled. This also automatically works for Support Center plugins that add new modules to the menu.
Cerb4 Tons of great progress on 4.3 this weekend. Check out those commits!
github.com
Cerberus Helpdesk 4.x (Cerb4) is a fast and flexible CRM toolkit. Remember anything about anybody, reply to a flood of e-mail, quarantine spam, capture feedback organically, track time, flag opportunities, share tasks, and otherwise collaborate efficiently.
Cerb4 [4.3] In the next update we've finally addressed the issue with the Time Tracking + Auto-Refresh timers blocking the menus or each other.
Cerb4 Joe@WGM posted a great blog post about centrally configuring Watcher filters for your workers. This was a very popular request that was implemented in the 4.2.3 update.
Cerberus Helpdesk Blog » Blog Archive » Hidden Gems! Fool-proof your workers’ Watchers by configurin
www.cerb4.com
If you’ve been following our latest development, you know that in 4.2.3 we finally added a way for administrators to manage the system’s Watchers. As an admin you can create new watchers for all your workers ORmodify, disable, or delete any watchers they have already configured. ...
Cerb4 More noteworthy clients: Cultured Code (Things.app) and Conair (health, beauty, kitchen).
www.cerberusweb.com
"When ThinkGeek started using Cerberus we soon realized how much wasted time we had spent dealing with conventional email clients. We became so efficient with our email customer relations using Cerberus that we started to get more work done elsewhere in the organization. ...
Cerb4 We've been getting some great feedback from the last batch of polls, so we added a half dozen more: printed manual, On-Demand, Community Edition vs. buying, 4.3 top feature, # workers, how you discover new technology. If you can spare 5 minutes, please click your thoughts!
forums.cerb4.com
Share your feedback and help steer the project's roadmap.
Cerb4
We've added a couple more noteworthy clients and testimonials:
University of California, Irvine
University of Michigan, Museum of Art
Userplane
Peaksware/TrainingPeaks
InfoTeam
www.cerberusweb.com
"When ThinkGeek started using Cerberus we soon realized how much wasted time we had spent dealing with conventional email clients. We became so efficient with our email customer relations using Cerberus that we started to get more work done elsewhere in the organization. ...
