DUO

My last pair of Duos have finally bitten the dust, shame as I still love them. Just ordered new. Hope they fit as well. Can't believe still only one of 2 places to find narrow boots for size 7. Every other shop only has standrad or wide fitting. Gr.

I am so totally gutted tafter being a loyal Duo customer, and telling everyone how good they are, that I have been so let down by my last experience.
I went into the London store to try on some boots that I had seen online. The shop assistant told me that they were old stock so they were not available to try on in the store. She let me try on some boots that she said were similar. They fitted and I was happy so she order them for me.

When they came, I was thrilled with the style and they were just what I had been looking for. I tried them on in the house and they felt fine.
I wore them the next day and after about an hour, they started to pinch. I had only worn them on the short journey from home to my office but my feet started to throb.

When I got home I had a look at my other Duo Boots and realised why they hurt so much. They had sent me a size 6 instead of a size 7!

I called the online store today and they told me that there was no proof that the person in store had ordered the wrong size. They said that they did not really know the London store very well and that they represented the online section. They said that I could not exchange the boots for the right size because I had worn them. They said they would not be able to sell them and would be stuck with a worn pair of boots. I said that I was stuck with boots that I could not wear for £170.

I spoke to a manager and they said that I should have tried them out in the house. I said that I did but did not notice anything until I had been wearing them for an hour, because new boots are quite stiff. They said that they would not exchange them.

I called the London store and explained what had happened. They said they thought they would not be able to exchange them but they would call me back. They have not done yet.

I am so throrougly disappointed. I loved Duo boots and have recommended them to so many people. I will never use them again, or recommened them. :(

Living in Australia I too have had problems finding boots to fit my calves. One of my friend lives in Edinburgh and told me of Duo a couple of years back. I ordered a pair on line and bingo I am a happy girl. Last year I had a trip to the UK and made the special trip to Edinburgh to see her , ( oh and the Duo Dressing Room) The staff were awsome and the range fab! So i went to the UK with one pair of boots and came back with 4 pairs . Love to you Duo and when is that outlet opening in Melbourne !!!!

I have never been able to find a pair of knee-high boots due to having large calves, so was overjoyed when I found a pair of very snazzy knee-high burgundy suede, high-heeled boots from Duo that would fit! They arrived within 7 days (I live in Australia) and at just on AU$170 were no more expensive than if I had purchased a pair directly from a retail outlet over here.
I love Duo and have recommended them to everyone who has legs or feet who don't fit the 'norm.'

A very 'thin' friend told me about Duo as she had very 'skinny' legs and had trouble with finding boots that didn't 'flop' about - so on my next visit to Bath I hit the Duo shop..... 2 pairs of flat knee high boots (Ravenna) and a pair of shoes later (ouch that hurt the credit card!) I was the happiest girl around. Since then i've bought another pair of heeled boots and definately intend to get some more.... The best thing since sliced bread for those of us who don't have 'standard' feel and legs. Go on..... try them, you won't be disappointed. Oh, and the store service at Bath is FAB!!

I have wanted knee high boots for ever, but because of my very large calves, I have always had to settle for ankle boots. I found Duo Boots through a website search and I am so glad I did!! When my Ravennas arrived I opened up the box and fell instantly in love!! I love how they look and they fit me perfectly. If you are on the fence because of the price and not being able to see the product before buying, don't be!! They are well worth the money!!

Duo boots are absolutely fab! I've just received the Florence model and they are gorgeous. For years I've searched for boots that would fit my calves and had reconciled that knee high boots and me were never going to happen and then I discovered Duo and I will never purchase boots from anywhere else. Their customer service is fab, their fitting angels are truly angels, their boots are gorge, and I can't recommend them enough.

I live in Australia and I have large calves! I have searched high and low for boots to fit me for about 10 years. Finally my friend who'd been living in the UK told me about DUO so I ordered a pair online. When they arrived I was over joyed as I had finally been able to have a pair of boot! Might sound funny but it was a dream come true to be able to wear something that everyone else can!