Retail Active

The BBC2 Business programme Working Lunch went undercover in Robin Hood’s old lair in the heart of Sherwood Forest – for a modern-day mystery shopping expedition to the popular holiday resort of Center Parcs.BBC TV reporter Rob Pittam joined a “secret service” team from Britain’s leading mystery s...

This article appeared in The Sun newspaper, Thursday 22nd October 2009Earn extra dosh working as a mystery shopperJoin the secret service!Fancy being paid to eat in top restaurants, go on holiday or test luxury yachts?You could do all these things as a mystery shopper.The job is an increasingly...

More than half of High Street shoppers say customer service has declined since the recession began to bite a year ago.A major new survey by the Customer Intelligence company Retail Active says 59 per cent of shoppers polled think service in the UK has worsened over the past year.Eight out of ten...

Lexus the luxury car manufacturer has won the prestigious J.D. Power Award for a remarkable 9th time.The 2009 UK Vehicle Ownership Satisfaction Study (VOSS) is the successor study to the UK Customer Satisfaction Index (CSI)...

Retail Active Mystery Shopping has attained the prestigious European membership of the Mystery Shopping Providers Association (MSPA).The MSPA is the professional trade association dedicated to improving service quality using Mystery Shopping and Customer Experience measurement strategies.To become...