We bring consumers and organizations together to Get Satisfaction by providing real-time answers, ideas, and support in a highly networked, community-based environment.
Events
4 past eventsSee All
- Community Webcast #1
Live via the Internet from the Sati...
Wednesday, March 18 at 10:00am - Community Webcast #4
The Internet (via the Satisfactory)
Wednesday, May 6 at 10:00am - Community Webcast #3
The Internet (via the Satisfactory)
Wednesday, April 22 at 10:00am - Community Webcast #2
The Internet (via the Satisfactory)
Wednesday, April 8 at 10:00am
Get Satisfaction
For the last episode of our four-part Community Management Webcast Series, we've rounded up a community manager who’s done a stellar job of growing and cultivating her customer community. We'll be asking her questions (<a href="http://blog.getsatisfaction.com/">submit one if you like</a>) about the steps their company ...took that really helped grow their community. What works? What doesn't? We'll get answers. Read More
How We Manage It: A Q&A Conversation with a Wildly Successful Community Manager
Time:10:00AM Wednesday, May 6th
Location:The Internet (via the Satisfactory)
Get Satisfaction
Ready for the next Webcast in our Community Webcast Series? It's a doozy. It's 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential custome...r Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what's the best way to approach each type? Join us. Find out. Read More
Who Are the People in Your Neighborhood? Archetypes of Community Participation and How to Engage with Them
Time:10:00AM Wednesday, April 22nd
Location:The Internet (via the Satisfactory)
Get Satisfaction
What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What's the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What's realistic? How do you measure community involvement with numbers? Our second Webcast will ...deal with the benefits of crowdsourcing and how they might be more successfully measured. We'll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help.
Ready to sign up? http://tinyurl.com/dfvapbRead More
Ready to sign up? http://tinyurl.com/dfvapbRead More
Reducing Customer Service Support Costs by Turning to the Community
Time:10:00AM Wednesday, April 8th
Location:The Internet (via the Satisfactory)
Get Satisfaction
We're starting a new Webcast series. We'll talk about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. We'll show you how to quickly and easily build your own customer community that will enhance your traditional customer servic...e and provide measurable value to your company and your brand.
Each Webcast = 30 minutes. We give a short presentation and then invite you to weigh in with your own stories, ideas, and questions about growing online communities. Live chat, streaming video, entertaining stories, and the most important ingredient in any community -- you.
Sign up here: http://www.uamplify.com/users/default.as
Each Webcast = 30 minutes. We give a short presentation and then invite you to weigh in with your own stories, ideas, and questions about growing online communities. Live chat, streaming video, entertaining stories, and the most important ingredient in any community -- you.
Sign up here: http://www.uamplify.com/users/default.as
The 10 Commandments of Community Management
Time:10:00AM Wednesday, March 18th
Location:Live via the Internet from the Satisfactory
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