Information
- Founded:
- 1989
Photos
2 albumsSee All
Customer Service Week 2009Created about a month ago
HDI 2008 - Dallas, TXCreated about 10 months ago
Events
2 upcoming eventsSee All
- 2009 HDI Winter Training Event
Monday, December 7 at 8:00pm - HDI 2010 Annual Conference & Expo
Orlando Florida
Tuesday, March 16 at 8:00am
Notes
1 noteSee All
- Make it a Prosperous New Year 10:56am Jan 2
HDI
Interact with more than 2,000 support practitioners who share many of your same challenges and goals. Learn from their mistakes and successes; discuss real-world situations, and deliberate viable solutions. You will walk away with actionable ideas that you can immediately implement upon return to work.
8 Tracks | 80 Sessions | 13 Pre-Cons | 6 Keynotes
http://www.thinkhdi.com/hdi2010
World Conference on Technical Serivce & Support
Time:8:00AM Tuesday, March 16th
Location:Orlando Florida
HDI
HDI Member October SPIN Webinar: 10/27/09 - 10am PST
HDI Member Registration:
http://www.thinkhdi.com/members/SPIN.asp
Session Description:
Join Rich Hand, Executive Director of Membership as he shares the upcoming data from the 2009 HDI Practice & Salary Report to help you to make good decisions on implementing effective..., cost driven incident processes. The 2009 data is in, and it has a familiar message; know your costs so you can make good decisions, and by understanding these costs, implement cost effective incident process decisions.
Rich will cover:
* Incidents received by channel
* Incident costs by channel
* Effective incident processes
* Incident escalation costs
* Tracking incidents
Presented by:
Rich Hand: Executive Director of Membership, HDI
Sponsored by: GoToAssist
http://www.gotoassist.com/en_US/entry.tm
HDI Member Registration:
http://www.thinkhdi.com/members/SPIN.asp
Read More
HDI Member Registration:
http://www.thinkhdi.com/members/SPIN.asp
Session Description:
Join Rich Hand, Executive Director of Membership as he shares the upcoming data from the 2009 HDI Practice & Salary Report to help you to make good decisions on implementing effective..., cost driven incident processes. The 2009 data is in, and it has a familiar message; know your costs so you can make good decisions, and by understanding these costs, implement cost effective incident process decisions.
Rich will cover:
* Incidents received by channel
* Incident costs by channel
* Effective incident processes
* Incident escalation costs
* Tracking incidents
Presented by:
Rich Hand: Executive Director of Membership, HDI
Sponsored by: GoToAssist
http://www.gotoassist.com/en_US/entry.tm
HDI Member Registration:
http://www.thinkhdi.com/members/SPIN.asp
Read More
Implementing Effective Incident Management Processes
Time:11:00AM Tuesday, October 27th
Location:Live Meeting & Dial In
HDI Marketing and Design peeps at HDI talking HDI2010 Website during CSWEEK 2009
HDI HDI Facebook fans can upload conference or local chapter event photos now... Sweet.
HDI
Invest in yourself.
Invest in the success of your support center.
After this event, you'll be well on your way to improving your performance or that of your support center, creating your own service catalog, or defining the support center metrics that matter most to your organization.
HDI Day 3 CSWeek. Each dpt at HDI is doing something for our SC staff. Lunch, Cookies, other stuff (don't want to spoil it)! What are you doing?
HDI Strategic Advisory Board Meeting going on this week in CO Springs - Excited to see the outcome.
HDI
Day 1 of Customer Service Week Webinars went well. I alos enjoyed all the Twitter Chatter. - Follow the fun on Twitter: @ThinkHDI #hdi #csweek - 4 more days of fun!
http://bit.ly/mVXBw
Source: bit.ly
Thanks for your interest in the HDI Customer Service Week Celebration. Sign up for the FREE Customer Service Week Webinars below!Just so you know, as a member benefit HDI offers its members regular monthly SPIN Webinars. ...
HDI Just sent out log in details for Monday's HDI CSWeek Webinar. Do you have yours? get'em here: http://bit.ly/mVXBw - Follow the fun on Twitter: @ThinkHDI #hdi #csweek
Source: bit.ly
Thanks for your interest in the HDI Customer Service Week Celebration. Sign up for the FREE Customer Service Week Webinars below!Just so you know, as a member benefit HDI offers its members regular monthly SPIN Webinars. ...
HDI
The HDI 2009 Conference & Expo is the largest gathering of technical service and support professionals and the industry's leading event.
This event provides the opportunity to take part in industry-standard certification training and comprehensive workshops.
Choose from over 100 educational sessions led by top industry... professionals. Discover the activities taking place on the Exhibit Hall Floor and see our 100+ vendors!
HDI events always offer an exceptional selection of exciting and thought-provoking keynotes, and this year is no exception
- Titanic discoverer Robert Ballard
- Famed basketball coach Ken Carter
- Economist Todd Buchholz
- Best-selling author Patricia Russell McCloud
- Business strategist Daniel Burrus
Special Performance by Penn & Teller!
Read More
This event provides the opportunity to take part in industry-standard certification training and comprehensive workshops.
Choose from over 100 educational sessions led by top industry... professionals. Discover the activities taking place on the Exhibit Hall Floor and see our 100+ vendors!
HDI events always offer an exceptional selection of exciting and thought-provoking keynotes, and this year is no exception
- Titanic discoverer Robert Ballard
- Famed basketball coach Ken Carter
- Economist Todd Buchholz
- Best-selling author Patricia Russell McCloud
- Business strategist Daniel Burrus
Special Performance by Penn & Teller!
Read More
World Conference on Technical Service & Support
Time:4:30PM Monday, April 6th
Location:Mandalay Bay Resort
Did you ring in the new year with resolutions or did you forgo the task because you knew you'd break them? Whether you’re for or against resolutions, it’s hard to argue the value of setting goals. Th...
HDI
Forget everything you thought you knew about IT support training. At HDI Training Events, not only will learn from leading industry experts, but you’ll also have amazing opportunities to collaborate with forward-thinking support center professionals from top companies.
Courses Delivered by Top Industry Practitioners:
- H...DI Support Center Analyst
- HDI Support Center Team Lead
- HDI Support Center Manager
- HDI Support Center Director
- Knowledge Management Foundations: KCS Principles
- Building Your Service Catalog
- Support Center Metrics and Measurements
Visit www.ThinkHDI.com/TrainingEvent or call 800.248.5667 to learn more.Read More
Courses Delivered by Top Industry Practitioners:
- H...DI Support Center Analyst
- HDI Support Center Team Lead
- HDI Support Center Manager
- HDI Support Center Director
- Knowledge Management Foundations: KCS Principles
- Building Your Service Catalog
- Support Center Metrics and Measurements
Visit www.ThinkHDI.com/TrainingEvent or call 800.248.5667 to learn more.Read More
More Content. More Networking. More Value.
Time:8:00AM Monday, June 1st
Location:Marriott Key Bridge
HDI
Immerse yourself in technical support center best practices and gain the skills to drive performance. This training event provides serious learning in a relaxed and engaging environment.
COURSES OFFERED AT THIS EVENT
- HDI Support Center Analyst
- HDI Support Center Team Lead
- HDI Support Center Manager
- HDI Support Cent...er Director
- Knowledge Management Foundations: KCS Principles
- Building Your Service Catalog
- Support Center Metrics and Measurements
Visit www.ThinkHDI.com/TrainingEvent or call 800.248.5667 to learn more or to register. Read More
COURSES OFFERED AT THIS EVENT
- HDI Support Center Analyst
- HDI Support Center Team Lead
- HDI Support Center Manager
- HDI Support Cent...er Director
- Knowledge Management Foundations: KCS Principles
- Building Your Service Catalog
- Support Center Metrics and Measurements
Visit www.ThinkHDI.com/TrainingEvent or call 800.248.5667 to learn more or to register. Read More
More Content. More Networking. More Value.
Time:8:00AM Monday, March 16th
Location:Marriott Dallas/Addison Auorum by the Galleria
HDI
Reserve three days in October to drill into the hottest topics affecting service management professionals. Intense, hands-on workshops facilitated by industry experts will provide you with in-depth information, templates, and tools. Network and share experiences with your peers as you learn how to enhance your service ...management operations. This exciting event will reenergize you. When you leave, you will have a toolbox full of knowledge that will help you focus on the critical role of support in service management.Read More
Focusing on the Critical Role of Support in Service Management
Time:8:00PM Wednesday, October 15th
Location:InterContinental Miami
