Improving Communications, LLC

Improving Presentation Skills is a one-day training for leaders who have had some experience in public speaking (sales, executives, public relations). The benefits include developing the ability to:
· Communicate clearly and with conviction;
· Project a confident, positive, and credible image;
· Overcome nervousness;
· Mot...ivate and persuade the audience with facts and examples;
· Use body language (Gestures, Movement, Posture, Eye Contact) to increase understanding;
· Accept questions and respond with clear and well-thought-out answers;
· Be more relaxed and natural when making presentations; and
· Involve participants and achieve the desired results.

This is the chance for you to make a difference in how you communicate with others.

CONTACT/REGISTER: info@improvingcommunications.com / 516.317.2900

COST: $475 per participant (class size is LIMITED to 12)

· What’s covered in the class? www.improvingcommunications.com/serv_public_speaking.html
· How can I register for the class? www.improvingcommunications.com/registration.html www.improvingcommunications.com 516.317.2900Read More

Effective Business Writing Class NYC public class.

For more information about the class, visit http://www.improvingcommunications.com/EBWNYC_fall_2009.pdf or www.improvingcommunications.com or call 516.317.2900

· Gain greater awareness of your audience and how to communicate ideas more effectively;
· Organize your writing..., following guidelines for correct sentence structure, writing style, organization, and agreement;
· Know and apply the rules of punctuation, spelling, and mechanics; and
· Edit your own writing with confidence.

$225 PER PERSON
Register here: www.improvingcommunications.com/registration.htmlRead More

Career Planning & Development Seminar

This two-hour session will address:
• How to develop a winning résumé,
• Writing a cover letter that will get attention,
• Interviewing techniques,
• Effective networking principles, and
• Smart job-search strategies.

Benefits:
-Develop an accurate, attention-getting résumé and cover lette...r,
-Discover ways to stand out above your competition,
-Increase your confidence during the job search process,
-Learn and apply skills to interview properly,
-Find new, alternative ways to search for a job in a difficult market, and
-Increase your networking abilities with a positive perspective and effective techniques.

$125 per person

Information: http://www.improvingcommunications.com/seminarannouncementCPD.pdf

Register: http://www.improvingcommunications.com/registration.htmlRead More

Improving Customer Service: Increasing Sales & Satisfaction

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

This class addresses these and many other areas:
· Identify Customers and their... Characteristics
· Define Customer Service
· Incorporate the Hallmarks of Customer Service
· Communicate for Success
· Answer Questions Diplomatically
· Educate Customers
· Solve Problems
· Deal with Difficult Customers
· Reduce Personal Stress

When: July 7 and 14, 1.00 – 5.00 PM (Tuesdays)
Where: SLC Conference Center, 352 Seventh Avenue (at 30th Street), 16th Floor, New York, NY 10001
Cost: $289 per person
Register: www.improvingcommunications.com/registration.html
More information: www.improvingcommunications.com or
call 516.317.2900

"Doing business with Improving Communications greatly improved our customer service representatives’ communication skills. They treat our clients and customers in a more mannerly way. It has improved our everyday behavior, both internally and externally."
Carol Vaughan, Vice President HR
Interstate National Dealer Services
www.inds.comRead More