Jacada

Jacada Advisor Recognized for Customer-Focused Functionality

I just changed mobile phone providers. Not the most convenient thing to do, and this company actually had less expensive plans than the company to whom I transferred my service. But I had one rotten experience too many, and as you all know by now, customer experience is the name of the game. ...

Featured Speaker is noted call center expert Penny Reynolds of The Call Center School

Comprehensive support for Jacada solutions replaces typical software maintenance plans and alleviates drain on customer's IT resources

In my years here at Jacada, I've been to dozens of our customers' contact centers and studied their metrics and how they are calculated. These companies all have the same goals of serving the customer and increasing customer satisfaction... ...

CRM systems are pervasive in the call center, residing on every agent desktop with the tantalizing promise of shortening call handle times, increasing customer service and turbo charging agent productivity. ...

The cleaner the agents' desktops and the faster and easier they can access applications the shorter, more accurate the calls, the higher the customer satisfaction and retention, the shorter the training and the lower the net costs. ...

Are you glued to your TV every night watching the Olympics like I have been? I can remember watching the "Miracle on Ice" hockey game with my father in 1980 when I was 7 years old. I also remember watching Mary Lou Retton's perfect 10 vault four years later. ...

Solution allows contact centers to effectively measure and monitor customer experience in real time, via unified desktop interface