Jacada unified desktop and process optimization solutions help companies reduce the cost of their call center operations and provide a complete return on investment within 12 months of deployment. Learn more at http://www.jacada.com
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- Founded:
- 1990
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Jacada Utilities are very focused on customer service, but maybe not enough on how technology can help. I heard a lot about "customer engagement" at the Marcus Evans Utility Customer Experience conference. Read the blog. http://bit.ly/c9pW2Z
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I just attended the Marcus Evans "Utility Customer Experience Management" conference. Very insightful. Many of the nation's top gas, electric and water utilities companies were there, as were a large number of customer service vendors. ...
Jacada
Jacada's Global Product Marketing & Communications Director - and new mom - Cindy Knezevich, shares her feelings about Toyota's safety issues.
http://bit.ly/9WxBjZ
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We all know that Toyota will suffer major financial repercussions because of the massive safety recall issued this week – potentially more than $1 billion according to Forbes (http://www.forbes.com/2010/02/02/toyota-recall-fix-markets-equities-brand.html). ...
Jacada Jacada Expands into the Nordics and Establishes First Regional Office in Sweden http://www.jacada.com/news/PR319.htm
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New contracts and commitment to growing local customer base fuel formation of Jacada Nordic AB
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Jacada to Announce 2009 Fourth Quarter and Year End Financial Results February 11, 2010
http://bit.ly/aLpgnB
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Fourth Quarter and Year End Financial Results February 11, 2010
Jacada The Google Nexus One will lose out to the Apple iPhone because Apple knows how to focus on the customer experience, rather than just building a better widget. Read Rob Sader’s blog post here. http://bit.ly/7IhnLn
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Last week, Google made a splash with their new Google Nexus One phone. Features are said to be out of this world. Google's latest creation boasts great open technology, both in terms of applications and also with the phone network, which is great for us all. ...
Jacada Jacada hosted a terrific networking event for the American Israeli Chamber of Commerce. We had a fantastic turnout with just over 100 members and employees attending. It was really amazing to see the Israeli-American business community coming out in full force to support Jacada. Pictured here is Tom Clear with AICC chairman, Tom Glaser.
Jacada You can't afford to outsource customer service. In fact, you better make it one of your core competencies. Read Rob Sader's blog here. http://bit.ly/4pIJVo
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"Core competency" was all the buzz for many years and one of the main reasons for the rapid growth of the outsourcing industry over the last 10 years. Outsourcers pitched sales messages and value ...
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Jacada Signs Partnership Agreement with Upstream Works Software
Partnership will expand existing solutions to include innovative customer metrics and reporting benefits
http://www.jacada.com/news/PR317.htm
www.jacada.com
Partnership will expand existing solutions to include innovative customer metrics and reporting benefits
Jacada Central Hudson Brings New Customer Service Desktop Online, Leverages Jacada Customer Experience Solutions http://www.jacada.com/news/PR316.htm
Central Hudson Brings New Customer Service Desktop Online, Leverages Jacada Customer Experience Solu
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More efficient desktop environment enables CSRs to improve effectiveness and deliver better customer service to Central Hudson customers
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Call centers can lead the way toward better customer experiences and deeper revenue streams by leveraging customer data. Read Richard Stern's blog post, "Resolution for 2010: Pay Attention to Your Customer!"
http://bit.ly/7Scevg
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Jacada CEM is all set to replace CRM as the standard method to obtain customer service excellence, and the combination of customer metrics and unified service tools and desktops is leading the revolution. http://bit.ly/6q5iRx
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The seller/consumer relationship has reached a new level, and the timing is right for a revolution in customer service. Data and networking technologies now allow us to gather and transfer more information from more sources in almost literally the blink of an eye. ...
Jacada
Read the new CIOInsight article - Thinking Out of the Box - CIOs need to build a strong business case for any new IT investment. But in this economy, it requires even more business-savvy. http://www.cioinsight.com/c/a/Trends/Eme
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CIOs need to build a strong business case for any new IT investment. But in this economy, it requires even more business-savvy.
Jacada Congratulations to Linda K. - the fourth and final winner of an iPod Touch from Jacada's "Stay current, stay connected, stay in touch!" promotion. Follow us on Twitter @Jacada_Inc for future contest announcements.
Jacada Penny Reynolds from The Call Center School recently presented a terrific webcast which illustrated the effects of understaffing on operational costs and adequate levels of customer service. http://www.jacada.com/blog
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Ever since their first appearance in the 1990s, CRM systems have promised much and delivered less. Even for those organizations that beat the odds and had a successful implementation, the call center’s ...
