Jacada unified desktop and process optimization solutions help companies reduce the cost of their call center operations and provide a complete return on investment within 12 months of deployment. Learn more at http://www.jacada.com/
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- Founded:
- 1990
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UK Team Takes to the TrackCreated about a month ago
Susan G Komen WalkCreated about a month ago
Jacada
One ringy dingy, two ringy dingy http://jacada.typepad.com/jacada-blog/20
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In today's marketplace, every company needs a little something to set them apart from their competition. Customer service can be that added value that's needed to rise to the top and stay there. There is a lot of time and money invested in call centers and customer service, and businesses in today's...
Jacada Jacada to Announce Second Quarter 2010 Financial Results August 5, 2010 http://www.jacada.com/news/PR337.htm
www.jacada.com
Conference Call Scheduled for 10:30 AM ET
Jacada
Technology isn't a substitute for great service http://jacada.typepad.com/jacada-blog/20
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On the face of it, the title for this blog is a strange assertion from a senior executive of a company offering technology-based solutions to improve customer service. But I was recently asked to comment about the future of customer service in 2020. This got me thinking. Much has been talked about t...
Jacada
Social media: It's now even more important to get customer service fundamentals right http://jacada.typepad.com/jacada-blog/20
jacada.typepad.com
Although some companies may feel that they are increasingly facing trial-by-Facebook, social media sites do not normally provide an effective outlet for solving these problems. Just because someone has taken against a company on Facebook doesn't mean that the company should expect to fix it on Faceb...
Jacada
At Home Agents... from trend to reality http://jacada.typepad.com/jacada-blog/20
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As a Presales Consultant with Jacada, I have been visiting call centers since early 2005. It is the part of my job that I enjoy the most. This involves meeting with customers, learning about their business and helping them build call center solutions using Jacada technology. Over the years I have he...
Jacada
Be ready for business http://jacada.typepad.com/jacada-blog/20
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Jacada
A new article, "The Customer Service Challenge", in the UK's Customer Strategy, looks at the results of recent Jacada research into attitudes and perceptions of UK consumers about the customer service they receive. Go to http://www.callcentre.co.uk/cs-news-cont
The customer service challenge - csnews-content | Callcentre.co.uk - For all your Customer Managemen
www.callcentre.co.uk
Considering the amount of media attention given to the current economic crisis and the importance of customer satisfaction and retention, new research paints a worrying picture of consumers’ perception of customer service in the UK. The survey, conducted by YouGov on behalf of Jacada, a provider of ...
Jacada
What makes for exceptional customer service, Part 2: Using data for the customer's benefit http://jacada.typepad.com/jacada-blog/20
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I recently wrote about an example of excellent customer service. However, in another case, I had reason to call my mobile phone provider regarding a faulty phone that was still within the warranty period. "Yes, I see from your call history that you've called us on this problem a couple of times and ...
Jacada
Rebroadcast is now available of the webinar titled: Billions of Us Are in the Cloud
http://www.jacada.com/resources/main-wb.
Jacada
Does the internet turn baby boomers into Generation Y?http://jacada.typepad.com/jacada-blog/20
jacada.typepad.com
Recently I was buying an underwater mp3 player from ebay and the experience highlighted an interesting phenomena to me. A little background... being in my mid forties (well just about still there) I am without a doubt of the baby boomer generation. I value loyalty. I value face-to-face interaction. ...
Jacada
New Blog Post: Sharing Leads to Cost Savings
http://jacada.typepad.com/jacada-blog/20
Jacada The UK team went go karting in Daventry on June 14, 2010. Luckily the rain held off, and dressed in varyingly professional-looking outfits the team battled through 19 heats and 2 semi finals. And Ashok Dey won a tightly faught (not to mention sometimes fraught!) final.
9 new photos
Jacada Jacada Unified Desktop Implemented at Permanent General Companies; Eight month Implementation Now Live on 200 Customer Care Rep Desktops http://www.jacada.com/news/pr336.htm
www.jacada.com
Eight month Implementation Now Live on 200 Customer Care Rep Desktops
Jacada The 20th Anniversary Race for the Cure attracted a record crowd of 17,100 participants and raised over $1.7 million! Thanks to all for the support. Join us for next year's Race on May 7, 2011 as we raise funds to help women in the local community detect and survive breast cancer.
4 new photos
Jacada
Jacada Presents: Billions of Us Are in the Cloud - A Live Webcast on Cloud Computing Featuring Jacada, June 24, 2010 11AM https://jacada.webex.com/jacada/onstage/
