Robert consults with medical and surgical practices in the areas of financial analysis, practice efficiency, human resource issues, internal and external marketing, leadership training and team building, sales training, compensation, and other genera
Improving your general operational processes can lead to greater patient satisfaction, happier staff and financial benefits.Many medical practices are aware of the symptoms of inefficiency as it relates to patient flow...
Over the past weeks I have been asked about Primoro, Inc.'s product CONNECT...
Making a good first impression is good for business. One of the best ways to measure your first impression is to ask you patients about their office experience, e.g., a Practice Performance Survey...
If you paid attention to the news this week, you probably heard the term "Cyber Monday." This is the name given to the Monday following the Friday after Thanksgiving, "Black Friday," that loosely defines the date that most retailers' businesses move into the black...
Experience has shown me that most office staff members are uneasy when a business consultant is working at their practice...
I had lunch today with a financial advisor friend, and we got to talking about business - his and mine. What we discovered is that our businesses are not all that different from each other...
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Many of us are using the internet to present to the community information about ourselves and our businesses. In recent years the term Web 2.0 has come on the scene...
Data collected from the Practice Performance Survey is very revealing. Medical practices are served well when they receive feedback from their patients.Medical providers typically view the quality of medical care they provide as the only metric used by patients in evaluating their doctor...
Few medical practices have a scheduling strategy that maximizes the hours spent in the practice...
These days you are liable to run into consultants everywhere...
I had a meeting scheduled today with a client and while waiting, I overheard the receptionist/business manager tell a vendor, "Well, Dr...
This week a client asked me, "Robert, just how do you make an office more efficient?" Well the answer is my favorite answer, "It depends." That sound like a flippant answer, but it is so true...
Last week, two business demonstrated the best and the worst in customer service. In the first experience, I was leaving a client's office and managed to get about 200 yards down the road before the fan belt on my car went...somewhere...
Do you measure whether or not you are on time based on finishing your clinic at 5:00? If so, you are an inwardly focused business. Now, how many of your patients would say you are on time...
