Basic Info

Founded:: 1998

Detailed Info

Website:: http://www.rackspace.com
Company Overview:: Rackspace US, Inc. (dba Rackspace) is a IT hosting company based in San Antonio, Texas. The company also has offices in the United Kingdom and The Netherlands and data centers operating in Texas, Virginia, the United Kingdom and Hong Kong in late 2008. A subsidiary of Rackspace, Mailtrust, operates in Blacksburg, VA.

Rackspace's support ideology - termed Fanatical Support - and team structures involve all "Rackers" (employees).

In 1996, Richard Yoo started a small ISP out of his garage apartment called Cymitar Network Systems in San Antonio, Texas. Quickly, this company began to provide application development work, in addition to basic internet access and web hosting. In 1997, Yoo brought on Dirk Elmendorf and the company formally began to develop internet applications as its primary business and a new company was formed called Cymitar Technology Group. As Cymitar Technology Group grew, Patrick Condon was recruited from California and joined the team in 1998. Coincidentally, all three were students at one time at Trinity University in San Antonio.

Although they began as application developers for end-users, they found that most companies didn't know how to host their applications, or didn't want to be involved in the hosting. They wanted to keep their focus on the application development - not the hosting - but they were unable find an opportunity to outsource the hosting work. Eventually, the three men realized that it would be better to make a product out of the hosting need, and launch it as a company. Rackspace was created and launched in October 1998 with Richard Yoo as its CEO. The beginnings of Rackspace's Fanatical Support started once Rackspace realized that no company at the time could fulfill their unique requirements. Most companies focused on the technology end of hosting, but much less on service and support. On March 28, 2000, Rackspace received funding through Sequoia Capital.

In January 2008, Rackspace went through a rebranding and changed from "Rackspace Managed Hosting" to simply "Rackspace". The company's tagline became "Experience Fanatical Support" rather than the older "Managed Servers Backed By Fanatical Support". The new logo and service marks keep the same colors as the original logo, but the overall design changed drastically.

Rackspace has two main service level segments: Managed and Intensive. Both service levels receive support via the usual means - e-mail, telephone, and ticket systems - but they are designed to fit the needs of different businesses.

The Managed support level consists of "on-demand" support where proactive services are provided, but the customer is welcome to contact Rackspace when they need additional assistance.

The Intensive support level consists of "proactive" support where many proactive services are provided, and customers receive additional consultations about their server configuration. Highly customized implementations generally fall under this level of support.

Some services and products are only available for certain support levels. (read less)
Rackspace US, Inc. (dba Rackspace) is a IT hosting company based in San Antonio, Texas. The company also has offices in the United Kingdom and The Netherlands and data centers operating in Texas, Virginia, the United Kingdom and Hong Kong in late 2008. A subsidiary of Rackspace, Mailtrust, operates in Blacksburg, VA.

Rackspace's support ideology - termed Fanatical Support - and team structures involve all "Rackers" (employees).

In 1996, Richard Yoo started a small ISP out of his garage... (read more)
Mission:: Experience Fanatical Support

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