Do you have questions about ethics or etiquette?
Who doesn't, these days?
Ask, (and get answered!) at Ravenwerks.
Who doesn't, these days?
Ask, (and get answered!) at Ravenwerks.
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community
Effective Workforce Management - Gaining Competitive Advantage
Acquiring, supporting and effectively managing a workforce can be a
balancing act. I have accomplished this more successfully within each
successive company I have worked with over the years. It definitely
provides a competitive advantage if Human Resources (...HR) refrains from
focusing on financial compensation and benefits to the exclusion of
other means of workforce management.
Ravenwerks - Global Ethics, Etiquette and Effectiveness Community
Family Business - The Perils and Positives of Work and Family
Doing business with family members has NEVER been a neutral topic. Family businesses are a time-honored tradition.
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community
Making Good Kills - Stopping Projects, Quitting Jobs, Terminating Employees, and Other Necessary Failures
If every project and every product your company turns out is a raging
success; every person you hire is perfectly suited, and if your every
career move turns out to be golden, you don’t need to read this article.
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community Managing Innovation in Organizations - A Framework for Creativity and Collaboration
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community
“Cute” Management Tricks – Avoiding the Real Issues
The wrong management style or philosophy, or the right program applied
at the wrong time for the wrong reasons, can be a very bad thing. It
can exacerbate existing problems, and create new ones.
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community Most courses are put together based on the models used to teach children. Is it any wonder that adults dread training courses?
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community
This is just hysterical -
What do Elmo and Kathleen Sebelius have in common? They know sneeze etiquette!
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community Etiquette on MTV - Two Great Examples at the Video Music Awards
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community WSJ.com - Lessons in the Art of the Meal - nice review of business etiquette DVDs
online.wsj.com
We tested four different online and DVD courses that purport to teach executives and others proper dining etiquette.
Ravenwerks - Global Ethics, Etiquette and Effectiveness Community
Separation of Business and Pleasure in Social Media
Social media seem to encourage mixing business with pleasure. And why not? We socialize with our co-workers and we talk about our careers with our families.
But mixing can get out of hand. In the worst cases it and can compromise your professionalism at work or it ca...n result in friends and family avoiding you because you’re constantly flogging your product.
Ravenwerks - Global Ethics, Etiquette and Effectiveness Community
Customer Service Tips - For the Real and Virtual World
Many virtual businesses have forgotten (or perhaps never learned in the first place) that customer service is a universal principle of good business. Customers are still people, whether you’re face-to-face with them in a physical store or mouse-to-database with them in a virtual one.
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community These days, customer service takes many forms. Customers expect to be able to get the same answers by whatever channel is convenient for them- sending an e-mail, filling out a form on a web-site, calling on the phone, or using an online service.
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community Get the information you need for quotes and proposals, but don't make it hard for customers to do business with you!
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community
Owning the Relationship - How Empowering CSRs Improves Customer Service
The Customer Service Rep, or CSR, has a very vital role in your possibilities of success. Unfortunately, most companies stack the deck against their CSR’s success rates by giving them very little control of the customer relationship.
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Ravenwerks - Global Ethics, Etiquette and Effectiveness Community Even in cold mathematical terms, it is much more efficient to concentrate on winning customers rather than winning new sales. A satisfied customer is worth many sales in terms of repeat business and referrals.
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