T-Mobile USA

T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT). Deutsche Telekom is one of the largest telecommunications companies in the world, with nearly 120 million customers worldwide.

J.D. Power and Associates 2007 Wireless Regional Customer Satisfaction Index StudySM—Volume 1

This study is the most comprehensive customer satisfaction study conducted by J.D. Power and Associates for the wireless category. This study measures customer satisfaction based on 42 specific service-related issues, grouped into six key areas: call quality, customer service, service plan options, brand image, cost of service and billing.

For the fifth consecutive reporting period, T-Mobile ranked highest in overall customer satisfaction among wireless telephone users in all six regions. T-Mobile ranks ahead of all other wireless carriers in the Northeast, West and Southwest regions, an area covering 28 of the 48 mainland states. T-Mobile is ranked highest in a tie in the other three regions: the Mid-Atlantic, Southeast and North-Central. Clearly, this demonstrates T-Mobile’s innovative wireless products and services help empower people to connect effortlessly to those who matter most. (read less)

T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT). Deutsche Telekom is one of the largest telecommunications companies in the world, with nearly 120 million customers worldwide.

J.D. Power and Associates 2007 Wireless Regional Customer Satisfaction Index StudySM—Volume 1

This study is the most comprehensive customer satisfaction study conducted by J.D. Power and Associates for the wireless category.... (read more)