In my March article, Customer Centricity, the Retail Buzzword of 2009, I wrote that customer centricity would be a hot topic for the New Year. Several popular breakout sessions at this month’s NRF; including Are You Truly a Customer-Centric Retailer, gave evidence customer centricity is a top priority for retail companies. Last month I discussed the [...]
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2009: The Year of the Customer One trend I’ve picked up on from conversations with my retail clients is an urgent need to modify their business processes to be customer centric. That’s why I’m declaring Customer Centricity as the retail buzzword of 2009. Customer Centricity is the use of a deep understanding of customer wants and needs to deliver tailored [...]
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Tuesday was the last day the EXPO floor was open at NRF. It sounds like the floor was very busy with people checking out the latest technology and networking. The NRF has a great article about the floor, More than just SWAG: What’s on the EXPO floor. Here’s what people were saying: kadrorlj: day 2 walking #nrfexpo [...]
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The NRF Big Show was in full swing Monday, January 12th. The expo floor was open and the schedule was full of Keynote, Big Ideas, and Breakout sessions. The Keynote address by Lee Scott, President and CEO of Wal-Mart, and Tracy Mullen, President and CEO of NRF, generated a lot of tweets early in the day. [...]
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Sunday morning started with 14 Breakout Sessions followed by two Super Sessions in the afternoon. Two of the morning breakout sessions had the majority of the comments on Twitter. Tom Davenport, President’s Distinguished Professor of Information Technology and Management at Babson College, presented the Analytical Trends and Directions in Retailing breakout session. Tom is co-author of the [...]
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