VisNetic MailFlow is powerful, affordable email management and email customer service software.
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- VisNetic MailFlow 4.5 Released 12:09pm Aug 2
- Upcoming MailFlow Release 4.5 Due in June 12:45pm Apr 27
- Is E-Mail Dead? Not So Fast! 12:25pm Mar 11
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VisNetic MailFlow 4.5 includes a combination of frequently requested features that allow Agents to be more efficient, accurate and flexible...
Work on VisNetic MailFlow V5 continues to show good progress and is on tap for a late 4th quarter 2010 release. For competitive purposes, we are not currently disclosing the V5 feature set, however we are excited that MailFlow V5 will be a spectacular release – and it will provide the most co...
Since 2006, pundits have been predicting the death of e-mail. The word on the street is that people--particularly under 30s--have abandoned e-mail for IM, texting, Facebook, Twitter and other social media...
To coincide with the new release of the 3CX Assistant for 3CX Phone System for Windows, Deerfield.com has released an updated MailFlow plug-in. Those using the plug-in may get the latest from within MailFlow under "Client Software" directly beneath Agent Views. You must upgrade your 3CX As...
Join us for the upcoming Webinar introducing VisNetic Mailflow, and learn how to put an end to the “email madness”. If you’re using email to communicate with customers, partners, vendors, constituents, or colleagues, this is a “must attend”. Learn how MailFlow can help strengthen opportuniti...
VisNetic MailFlow Merry Christmas!
(Leslie O'Flahavan and Marilynne Rudick) What differentiates "adequate" customer service e-mail from "excellent" customer service e-mail? We've analyzed hundreds of customer service e-mails and we've found that many companies do an adequate job of responding promptly,... within 24 – 48 hours. ...
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Today Deerfield.com’s MailFlow technician, Kevin Fortune introduces four new knowledgebase articles for the email customer service software solution, VisNetic MailFlow . The four KB’s cover setting up and using some of MailFlow’s new V4 features. C...
VisNetic MailFlow owners with valid upgrade protection dating back to October 31, 2009 are eligible for free upgrades to VMF 4.0. This date will be recognized during MailFlow’s installation process and will prompt the customer accordingly. Customers may also check the status of their upgrade pro...
VisNetic MailFlow 4 vastly improves stability, scalability, security and email supervision December 1, 2009 – Deerfield.com Releases VisNetic MailFlow 4.0, the next major release of VisNetic MailFlow – the web based email customer service solution used by thousands of organizations that pro...
*Thanksgiving or Thanksgiving Day, presently celebrated on the fourth Thursday in November, has been an annual tradition in the United States since 1863. It did not become a federal holiday until 1941...
I was recently made aware of an almost unprecedented program that GM is going to roll out to some of its dealerships. Basically, in an attempt to improve the dealership’s email customer service and sales, GM is going to pay quarterly bonuses to dealerships that demonstrate they can answer cu...
Due out in November 2009 – VisNetic MailFlow improves its Scalability, Quality Assurance, Presence, Unified Messaging and Logging Capabilities. ...
At the height of travel season, we decided to conduct a (non-scientific) experiment to find out which hotel chain does customer service e-mail best. Using the clever pseudonym “Jane Doe,” we sent this e-mail query to hotel chains with properties near Chicago’s Midway Airport. Subje...
