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- Webinar: Customer Experience ...
online
Thursday, December 10 at 2:00pm
Vovici
Vovici
http://budurl.com/pxh5
This summer, Vovici completed a landmark study of 200 professionals to identify the attitudes of organizations towards Customer Experience Management (CEM). And much to our surprise, 55% of respondents say that customer experience is a core differentiator that distinguishes their business from oth...ers in their market.
In fact, overall interest in improving customer experience has risen dramatically, increasing from 47% of organizations stating that CEM was very important to them in '08 compared to 63% in '09.
The facts don’t lie – customer experience has arrived and is now as important as quality, service and staff capabilities for maintaining a loyal customer base.
No matter how far your organization is on its journey to customer-experience excellence, you’ll benefit from attending our Loyalty 360 Webinar. Learn the actions that will provide you the biggest payoff in increased customer loyalty, including:
> The 24 best practices used by organizations to improve CEM
> A measure of customer loyalty that includes repeat business, recommendations and increased share of wallet
> Which customer-experience actions most closely correlate with greater customer loyalty
> The top 7 best practices your organization should make immediate priorities
About your presenters:
Jeffrey Henning, Founder & VP, Strategy
A co-founder of Perseus Development Corp. and a pioneer in the feedback industry, Jeffrey Henning brings a unique depth in his 21 years experience in driving continuing innovation at Vovici.
Brian Koma, VP, Research
Brian Koma is an accomplished research professional with deep domain knowledge of quantitative/ qualitative research and technologies. He has pioneered approaches that have enabled the world’s largest companies to improve customer loyalty and responsiveness through online feedback / social media.
http://budurl.com/pxh5
Time:2:00PM Thursday, December 10th
Location:online
Vovici Jeffrey Henning explains how more people are now searching on "employee engagement" over "employee satisfaction." Embrace the term: Employee Engagement. http://tinyurl.com/yfy5q9j
tinyurl.com
Google searches on "employee engagement" surpassed "employee satisfaction" in 2009. What's the difference between the two terms?
Vovici Vovici Honored by SSPA for Customer Service Excellence: http://bit.ly/3LsOCs
Vovici
Launched in May 2007, the NPR Listens panel represents over 15,000 public radio listeners in over 60 countries and all 50 U.S. states. Panelists provide feedback on current programs, inform the development of new programming, and help NPR better understand its role in the lives of listeners.
Register today for Vovici's ...webinar, NPR Listens: How Panel Management Helps NPR "Dial In" on Unmet Needs with guest speaker, Sandra Lozano from NPR. Hear first-hand how NPR uses panel management today to listen and respond to their listeners.
http://tinyurl.com/y85n7p7
Hear first hand how NPR uses survey panel management to listen and respond to their listeners. http://tinyurl.com/y85n7p7
Time:9:50PM Friday, November 13th
Location:online webinar
Vovici “NPR Listens: How Panel Management Helps NPR ‘Dial In’ on Unmet Needs,” an upcoming webinar to be hosted on Nov. 18 http://tinyurl.com/yadxy8j
Vovici
On November 18, Vovici will host a webinar titled “NPR Listens: How Panel Management Helps NPR ‘Dial In’ on Unmet Needs” presented by Vovici’s founder and vice president of strategy, Jeffrey Henning and Sandra Lozano, research analyst for NPR.
NPR’s web panel is comprised of over 16,000 listeners and web users recruited... through NPR.org and member stations; these panelists periodically provide feedback on topics including NPR programs and services, current news topics and media coverage, and public radio programs in development.
Lozano will explain best practices that NPR implements to maximize the value of its panel. Webinar attendees will get the opportunity to see examples of how surveys and panel research can be effective.
Attendees can register here: http://www.vovici.com/webinars/20091118.
NPR Research Analyst to Discuss NPR’s Interaction With Listener Panels, Surveys
Time:2:00PM Wednesday, November 18th
Location:online webinar
Vovici Vovici and Attensity Deliver the Most Powerful Customer Listening Solution On the Market Today: http://bit.ly/3eimtk
Vovici Register to attend our next free Webinar, Social Media and Surveys on November 10th at 2PM. Register at http://vovici.com/webinars/20091110.aspx
Vovici
How do you measure and act on customer sentiment in a confusing world of tweeting, texting, friending, online communities and online surveys? Is there a way to derive business value from surveys and social media interactions?
Vovici, the leader in online surveys and enterprise feedback management, and Attensity, the lea...der in semantic analysis of open text data, will show you how to combine social media interactions and online survey feedback for real business value.
Speakers:
• Catherine Van Zuylen, VP Product Marketing, Attensity
• Brian Koma, VP Research, Vovici
In this one-hour seminar, participants will learn:
• The social media outlets your customers are using today
• The types of customer insights social media provides
• The role of online communities in creating two-way customer dialogues
• How to combine social media and online surveys to create unique customer insights
• Using conversations and surveys to engage your customers and drive superior loyalty
Who should attend:
• Marketing executives
• Chief Customer Officers
• Voice of the Customer professionals
Mining Sentiment & Attitudes to Understand the New Breed of Customer
Time:2:00PM Tuesday, November 10th
Location:Free Webinar
Vovici Announces Vision 2010 User Conference with 3 Customer Loyalty Luminaries: http://bit.ly/3XgvD8
bit.ly
DULLES, Va.--(BUSINESS WIRE)--Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions, will hold its user conference, Vision 2010, May 10-12, 2010 in Reston, Virginia. ...
Vovici
Register today for this informative one-hour webinar and hear about Plymouth Rock’s experience reducing time, effort, and cost in their market research efforts through in-sourcing.
See new research from Forrester on how companies are taking control of market research efforts away from professional services firms and ha...ndling more project work themselves by using new technologies.
In this complimentary webinar you will learn how to:
• In-source quantitative research to increase speed and decrease costs
• Build Market Research Online Communities (MROCs) to enable in-sourced qualitative research
• Apply in-sourcing best practices that have been proven in the field
• Navigate potential pitfalls as you work to make your market research organization more efficient
Speakers:
• Rob Madonna, PRC, Marketing Research Director, Plymouth Rock
• Brad Bortner, Principal Analyst, Forrester Research
• Roderick Morris, VP Marketing, Vovici
Time:2:00PM Wednesday, November 4th
Location:Webinar
Vovici SCOOTER Store Upgrades To Vovici For Employee Feedback Analytics: http://bit.ly/2Yo3dw
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DULLES, Va.--(BUSINESS WIRE)--Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions, today announced that The SCOOTER Store, America’s leading supplier ...
Vovici UK’s Most Popular Property Website Uses Vovici to Increase Customer Retention: http://bit.ly/1NU604
United Kingdom’s Most Popular Property Website Uses Vovici to Increase Customer Retention | Business
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DULLES, Va.--(BUSINESS WIRE)--Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions, today announced that Rightmove, the UK’s number one property ...
Vovici
Are you spooked by poor survey response rates? Do you get a cold chill when your boss asks what can be done to make your surveys better? Are there skeletons in your survey closet you’d rather avoid?
Register today for this informative one-hour webinar and let Vovici’s experts shine a light onto frightful survey efforts ...and drive a stake into the heart of bad practices.
In this complimentary webinar you will learn how to:
• Reduce survey bias
• Jolt response rates to life
• Avoid the horror of Spam
• Use incentives effectively while avoiding monstrous costs
• Generate compelling reports to get the most out of your data
Time:2:00PM Tuesday, October 27th
