acidlabs
We help individuals, brands and organisations understand their clients, stakeholders and people by working with them on listening, engaging and being human. We focus on three core values - Conversation. Collaboration. Community.

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My friend (in both the online and physical worlds), Kate Carruthers asks an interesting question in her post Are social networks breeding social isolation...
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Lyndal Curtis’ commentary on the recent Media 140 conference in Sydney suggests she’s not done her homework. Despite admitting to being something of a geek, early adopter and rich social media user, she asks where we find the time and if we’re missing out on talking with big chunks of society. Has ...
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A few months back, the Inspire Foundation ran a campaign they called Man Week...
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The Three Laws of Open Data | Government 2.0 Taskforce Nice work from David Eaves — exist, engage, empower (tags: australia opendata government2.0)
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Over at YourHealth, the Department of Health and Ageing’s community consultation site on Australian health reform, they’ve taken an extra step in the opening up of the public consultation model — they’re now encouraging submissions by video. On top...
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Craig Newmark: A Nerd’s Take On The Future Of News Media Great take on trust and quality editing of news from Craig Newmark. (tags: journalism socialmedia media)
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Brainstorm » Blog Archive » Google Sidewiki: You can’t ignore your customers anymore! Good piece from Jonathon Crossfield on the power in the hands of users with Google Sidewiki. He’s absolutely right. (tag...
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YouTube: We’re Bigger Than You Thought — Bits Blog — NYTimes.com Somewhere between 600M and 1B views a day! Now, if they can get people to click on the ads, there will be a revenue stream. (tags: video socialmedia business) No
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Journos on thin ice as they take their messages and moans online | The Australian The media orgs continue to run scared of social media. The AFR policy referred in this story will, I imagine, prove completely unworkable. (tags: media business socialmedia)
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» Features » Some thinking on Education, from New South Wales Nice thinking from Darcy More in NSW on education reform for the 21st Century. (tags: education innovation)
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I was interviewed for a piece in this month’s Research News from the Australian Market & Social Research Society entitled A research dilemma: Confidentiality breaches. The piece explores the management of customer relationships when your information has been criticized and exposed online. ...
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The Seven Laws of Projects, and How to Break Them : The World : Idea Hub :: American Express OPEN Forum More projects like this, please! (tags: management business)
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What Gives? » box of chocolates Words of wisdom on balance and burn out from my friend, Derek Featherstone. (tags: business)
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Community management: The ‘essential’ capability of successful Enterprise 2.0 efforts | Enterprise Web 2.0 | ZDNet.com Obvious. But needed to be said and it might as well have been Dion. (tags: collaboration enterprise2.0) N
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The presentation below is the slide deck from my opening keynote at yesterday’s AIS NSW ICT Integration Conference 2009: eConsumers or eProducers? It went over very well. The teachers and other educators seemed enthused by my contribution to their event. ...