Qatar Airways sets new standards with iPad services:
Qatar Airways has set new standards for 5-Star service in the aviation industry by leveraging on the iPad to offer personalised service to its customers at various touch points.
The iPad provides Qatar Airways’ cabin crew and concierge staff at the airline’s exclusive Premium Terminal at Doha International Airport and Premium Lounge at London ...Heathrow, with a multi-faceted functionality and easy access to customer information, data on flights and destinations at their fingertips.
Cabin crew and concierge staff at both Doha International Airport and London Heathrow are able to use this custom-built, state-of-the-art mobile application to anticipate customer needs and deliver the airline’s unrivalled 5-star service from their iPad in a paperless environment.
The app, with an interactive seat map design, highlights the presence of VIPs and Privilege Club members onboard. It also identifies customers quickly, provides ready access to customer information and alerts the crew and concierge staff at the Premium Terminal and Premium Lounge of passenger’s special meal or service requirements