Links on "1to1 Media"
1to1 Media Mobile apps can improve a brand’s customer experience if they provide some value to the customer, experts say.
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The impact of mobile apps on the customer experience. Do mobile apps help or hurt the customer experience?
1to1 Media Subway, take note. Consider your customers as a strategic asset, or they won't consider you at all.
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Last week I got an email from a reader who wanted to share an experience she had with Subway restaurants. Unfortunately what started out as a positive experience turned into a negative one, and Subway ...
1to1 Media The Economic Recovery Mirrors Customer Strategy
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Economists discuss economic recover and customer strategy at PBLS show. Customer focus, customer strategy similar to economic growth.
1to1 Media Managing Editor Mila D'Antonio interviews David Carrol, aka the "United Breaks Guitars" guy about customer experience and social media.
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Report says marketing and advertising executives invest in short-term ad activities, but long-term strategies are important.
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davey tree, executive profile, brand strength, branding, employee engagement: Sandra Reid of the Davey Tree Company talks about brand strength, employee engagement.
1to1 Media 1to1 Customer Champions: On the Move
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2009 1to1 customer champions from 1to1 Magazine. Customer-focused business leaders who champion customer strategy. Chosen by 1to1 Media for 2009.
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don peppers, book review, random, peppers unplugged video, randomness, black swan: Don Peppers reviews books about randomness for 1to1 Media's Peppers Unplugged.
1to1 Media Warm & Fuzzy and Cold, Hard Numbers - Perfect Together
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PetSmart wants to help "pet parents" enhance their relationship with their pets. According to Erica Thompson, vice president of CRM and Internet strategy for the retailer, the best way to do is through data.
1to1 Media Sears Transforms the Contact Center Experience
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customer service strategy, call center, sears, brian carey, contact center strategy | Sears changes its customer service strategy based on changing customer expectation, creates enterprise transformation in the call center and contact center.