Beware of Air Asia Hidden Charges
Post #1
WK wroteon November 2, 2009 at 6:04am
Recently Air Asia has started adding an item called 'Convenience Fee' when one make booking with them. Air Asia introduced this fee stealthily - ie w/o any annoucement or notification.
Worse still, this fee is not shown anywhere in the fare calculation and ONLY appears on the FINAL page of your booking just before you confirmed your credit card or other payment details. I believe this is done intentionally so that for those who are not alert might missed this additional charge.
So folks, please be more careful when you book your tickets with Air Asia or Air Asia X as hidden charges might just crept up stealthily, eg they have also increased the luggage charge from RM5 to RM10 - also w/o any annoucement or notification.
Worse still, this fee is not shown anywhere in the fare calculation and ONLY appears on the FINAL page of your booking just before you confirmed your credit card or other payment details. I believe this is done intentionally so that for those who are not alert might missed this additional charge.
So folks, please be more careful when you book your tickets with Air Asia or Air Asia X as hidden charges might just crept up stealthily, eg they have also increased the luggage charge from RM5 to RM10 - also w/o any annoucement or notification.
Post #2
ClaRa wroteon November 2, 2009 at 6:30am
no wonder that day booked my ticket from kl - sibu. cost me additional $$ when my sister paid for it using credit card. I didn't noticed it. Now i know dy. What is the purpose adding Convenience Fee?
Post #3
Amy wroteon November 2, 2009 at 7:45am
This sucks! I am a fan of AA and looks like I will need to start considering MAS.
Post #4
Brian wroteon November 2, 2009 at 12:28pm
it is called convenience fee b'coz it is very convenient for AA to charge you extra.
Post #5
Calvina wroteon November 2, 2009 at 6:45pm
Yes, you are right. AA is taking us for granted. Two days ago, I watched Dato Tony's interview on CCTV9. This morning, "convenience fee" popped up on my screen.
I wonder why did we get them to the No.1 airline of the year in the first place? So that they can charge us more for any reason they like?
Time to consider other low-cost airlines in the region and MAS.
I wonder why did we get them to the No.1 airline of the year in the first place? So that they can charge us more for any reason they like?
Time to consider other low-cost airlines in the region and MAS.
Post #6
ClaRa wroteon November 2, 2009 at 11:32pm
hmmm... i hope there will be some explanations from Dato Tony's soon. Cause AA really changes my life a lot. I'm from SWK. Every long holiday or CNY, i will have the chances go back to my home. Thanks to AA cause MAS really cost me a lot. Don't mind to have all these ' convenience fee' but at least inform us first.
Post #7
Wang wroteon November 3, 2009 at 1:40am
I used to dislike TigerAirways due to their ridiculous Tax&Service Fees as well as the very FUNNY convenience fee (damn... who got the convenience ?)
Now I begin to dislike AirAsia as well...
It is found that the convenience fee for flights from Singapore is 5 SGD per person...flight to KUL will cost me +17.8% more and I think I'll definitely opt to the others...
Now I begin to dislike AirAsia as well...
It is found that the convenience fee for flights from Singapore is 5 SGD per person...flight to KUL will cost me +17.8% more and I think I'll definitely opt to the others...
Post #8
Irwan wroteon November 3, 2009 at 8:04am
Wow, It's true about the Convenience Fee and it is at the end of the booking where you enter the credit card number. It will not shown at the middle of the booking as WK Liew said. and luggage charges are increased double from RM5 to RM10.
I don't know what are other hidden charges exists in their system. So who ever wish to do the booking, check the total amount ON EACH PAGE until you enter the credit card number.
Thank you for the information WK Liew.
I don't know what are other hidden charges exists in their system. So who ever wish to do the booking, check the total amount ON EACH PAGE until you enter the credit card number.
Thank you for the information WK Liew.
Post #9
Irwan wroteon November 3, 2009 at 8:08am
One more thing I want to add, there are GoInsurance automatically added to the booking which I feel is not required. So you have to manually cancel it on the right panel on the FINAL booking page.
Post #10
Jimmy wroteon November 3, 2009 at 7:05pm
Agree. These budget airlines (AirAsia, Tiger and jetstar) will always find loopholes for the HIDDEN charges while marketing themselves as the cheapest airline in town. Oh well... it's called "marketing gimmicks"...
Now, we (the customers) not just have to pay the HIDDEN charges but also to accept the flights delay/cancellation etc... It's absurd...
I guess we have no choice but to bear all the grudges...
Now, we (the customers) not just have to pay the HIDDEN charges but also to accept the flights delay/cancellation etc... It's absurd...
I guess we have no choice but to bear all the grudges...
Post #11
Anucha wroteon November 3, 2009 at 7:57pm
Oh Air asia should tell the customer before they charge or annouce it
Post #12
Sharky wroteon November 4, 2009 at 6:33pm
what's the purpose of "convenience fee"? could it be cancel out?
Post #13
Irwan wroteon November 4, 2009 at 6:36pm
Hi Sharky, you can only cancel the GoInsure, you can't cancel the convinient fee which is RM5 per trip per pax. If you have 5 family member taking return journey, then it is RM5 x 2 x 5 = RM50.
Post #14
Anwarul wroteon November 4, 2009 at 7:12pm
'Convenience fee' is a fee charged by Air Asia due to the usage of credit cards to pay for ur ticket. If I'm not mistaken, Visa/Mastercard will charge a chunk of your purchase if you use credit cards... big shops or restaurants normally absorb this cost. I think Air Asia also begin to charge that on customers, so they won't be no longer absorb the credit card facility cost.
Post #15
Lawrence wroteon November 4, 2009 at 8:45pm
all businessmen is the same - greedy.
Post #16
Sharky wroteon November 4, 2009 at 10:52pm
so it's easy.. just pay using cash thru direct debit so you wouldn't waste RM 5.00. glad have another option.
Post #17
Niv wroteon November 5, 2009 at 12:08am
wat the F...
i cannot cancel the convenience charge ???
i cannot cancel the convenience charge ???
Post #18
ClaRa wroteon November 5, 2009 at 12:57am
this is all because of credit cards!!!!
we apply for credit cards for our own conveniences.. and now we been charged for this 'conveniences"...
pls pls.. give another options..
we apply for credit cards for our own conveniences.. and now we been charged for this 'conveniences"...
pls pls.. give another options..
Post #19
Jody wroteon November 5, 2009 at 1:46am
I just got charged :( it doesn't show up until payment completed.
Post #20
Horace wroteon November 5, 2009 at 2:12am
This is extremely ridiculus. We should all complain to the Hong Kong Consumer Council. If it needs extra charge due to the credit card payment, it should explain well before we commit to pay.
If this is the case, then all the bank can make the additional profit when we make bill paid on internet banking by credit card without any explanation.
Since it's not too much amount, usually Hong Kong people won't take it too serious and let it go. I know the profit margin for Air Asia might not be compared to some other airline company. However, this is not the right away to mislead customer. If there is any additional charge by credit card, someone would think about to pay by other methods.
So disapppointed with this airline.
If this is the case, then all the bank can make the additional profit when we make bill paid on internet banking by credit card without any explanation.
Since it's not too much amount, usually Hong Kong people won't take it too serious and let it go. I know the profit margin for Air Asia might not be compared to some other airline company. However, this is not the right away to mislead customer. If there is any additional charge by credit card, someone would think about to pay by other methods.
So disapppointed with this airline.
Post #21
Jason wroteon November 5, 2009 at 8:52am
i seriously think that air asia is in financial turbulance. this year itself, they deferred 24 A320 orders to 2014. their reason was that LCCT was too small. I guess the LCCT reason is not the only reason
Post #22
Rakib wroteon November 5, 2009 at 9:25am
why based on number of guest and number of way?... not based on per purchase???
Post #23
Law wroteon November 5, 2009 at 9:58am
Personally i don't mind to pay the extra bucks...BUT please let us know what is that ok????????????????????????
Post #25
Alfian wroteon November 9, 2009 at 3:04am
All, i just created this group.
http://www.facebook.com/gr
lets work together and force AirAsia to scrap the"Convenience Fee" charge immediately !
http://www.facebook.com/gr
lets work together and force AirAsia to scrap the"Convenience Fee" charge immediately !
Post #26
Valeska wroteon November 10, 2009 at 10:58pm
This convenience charge is applicable only if you are paying via Credit Card.
Post #27
Chun Zau wroteon November 11, 2009 at 12:45am
yeah.... how convenient to charge by per pax per sector... and not by per transaction!!!!
Post #28
A'nDy wroteon November 11, 2009 at 1:08am
the question is how much the charge?
Post #29
A'nDy wroteon November 11, 2009 at 1:28am
how much they charge? RM5 or US$ 5?
Post #30
Leonard wroteon November 11, 2009 at 1:36am
The convenient charges is to convenient the CEO for his car payment. Please be understanding you guys!