Voxeo

If you start interacting with customers via Twitter - and are successful - how do you scale your efforts to meet demand? What if you could develop automated agents that can help human agents in responding to Twitter inquiries...

We see it all the time – companies who deployed a standards-based voice application platform only to find out that they’re still locked in. How doesthat happen? After all, isn’t portability a key tenet of open standards...

In a very cool demonstration of what you can do with the IMified platform, you can now use either IM or Twitter to find out the status of bills in the New York state senate...

If you subscribe to industry newsletters and frequent industry websites, you may have noticed an increased number of webinars and whitepapers on Outbound Interactive Voice Response (IVR). The recent flurry of activity isn’t surprising given analyst forecasts...

What is the best Twitter plugin for WordPress MU for simply publishing tweets when new blog posts are published? Or for WordPress in general...

Some days ago, we had our special-edition jam session on the business advantages of personalization...

As I mentioned previously, I (Dan York) am at the Enterprise 2.0 conference today through Thursday at the Westin Boston Waterfront in downtown Boston...

SIPoint Presence Server is an integrated SIP Registrar, Proxy, Presence and XCAP server. It supports most key SIP standards as well as SIP for Instant Messaging and Presence Leverage Extensions...

Want to know how to build an outbound dialing app with VoiceObjects? Would you like to learn how to add call control capabilities to applications you build with VoiceObjects...

I sadly heard the news that my former adviser, Prof. Rajeev Motwani, at Stanford University passed away on Friday in an accident. During my graduate study at Stanford, I truly appreciated his willingness to reach out and help to off-campus students like me. In recent years, Prof...

A Voxeo customer, Evolv On-Demand, has developed a cutting-edge solution that helpscustomer contact centers efficiently recruit and hire agents who stay longer, are more productive and provide superior customer service...

If you’ve taken the plunge and started developing an IM bot using IMified (perhaps the python example for Google App Engine?), you may of course find yourself wanting to ask some questions about the IMified API or other questions about how your app can work with the service...

This week Voxeo CTO RJ Auburn spoke out at the JavaOne conference on the topic of “Taking a SIP of Java“...

As you may have noticed last week, we announced the acquisition of a company called IMified and with that we brought in more opportunities and options for developers...

While Voxeo holds regular technical Jam Sessions for our VoiceObjects developer community, this month we’re really jamming with a special-edition session on the business advantages of personalization...

Voxeo Prophecy has received a 2008 Communications Solutions Product of the Year Award from Technology Marketing Corporation (TMC). The award recognizes products that benefit the customer experience as well as deliver ROI for the companies that use them...

While we regularly talk about the capacity and scalability Voxeo’s cloud platform has for delivering calls, it’s always fun to see specific examples...

If you will be attending the JavaOne Conference next week stop by The Moscone Center to hear RJ talk about how to build voice mashups with SIP Servlets or just to say hello, we know he is such a social butterfly...

Today we are very pleased to announce the acquisition of IMified, the world’s largest hosted instant messaging application development and deployment platform. What does IMified do...

In this brief Emerging Tech Talk episode, host Dan York provides an update about the ETT show itself, what’s been going on, why the number of shows has dropped off, where it is going, etc., and also talks about the workflow he uses in producing the show and some of the challenges therein...

In preparing for our announcement of our acquisition of IMified, we found that we were frequently asked certain questions about the acquisition - so naturally we created a FAQ. We hope these Q & A answer many of your questions and if not, please do leave us additional questions as comments...

What if you could develop self-service apps that interacted with users via IM...

Like many companies out there, we have been continuing to experiment with using a Facebook “Page” as another way to engage in conversations with customers, developers, users, etc...

If any of you will be attending the Enterprise 2.0 Conference in Boston on June 22-25, 2009, I’ll be there and always enjoy connecting with people who read this blog...

I had a moment of amusement yesterday when I received an email announcing the location of the IETF 86 meeting...

eComm organizer Lee Dryburgh recently made the video available of Voxeo CTO RJ Auburn’s talk at eComm in March titled “Building Voice Mashups using SIP Servlets” but which really focused on all the cool things you can do with Tropo.com (and Tropo is built on top of SIP Servlets)...

When exploring a new development environment such as VoiceObjects Desktop for Eclipse, most developers prefer learning from sample code instead of scanning through 1000+ pages of documentation...

Back in August 2008 at the SpeechTEK conference in New York, we were recognized as Speech Technology Magazine’s 2008 Market Leader in the Speech Self-Service Suite category...

Today we are pleased to announce that industry analyst firm Datamonitor named Voxeo as one of only two vendors on their “shortlist” for enterprise IVR vendors...

Last November, Skype announced that they were seeking a someone to head up the Skype Developer Community program. I wrote about this over on my DisruptiveTelephony blog and Jim Courtney wrote a more detailed piece on his Voice on the Web site...

Taking us up on our offer to pay $100 cash for sample Tropo apps we like, developer Jonathan Rudenberg sent us a very cool speech-driven weather forecast application written in Ruby (raw code available here)...

As readers are aware, we launched Tropo out at the eComm conference in San Francisco...