This book is a quick read filled with engaging customer satisfaction and retention strategies that work!
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- 2005
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Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Willie's Way 2009 Release! Now offering branded cover featuring your company! Ask us about the details.
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Service Secret 17: Letting customers vent frustrations can prevent them from seeking relief at your competitors. http://alturl.com/joxh
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Willie's Way - a book filled with strategies for building a culture of customer satisfaction, loyalty and retention by keynote speaker and author, Phil Van Hooser
Tom Crouser Phil, thanks for continuing to provide leadership to . . .er, the subject of leadership, customer service and more. Continually amazed at what you bring to the table! Tom
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Service Secret 16: Maintain your composure. Unpleasant customer interactions never improve when you lose your cool. http://alturl.com/btf5
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Books, cds, dvds, mp3s on customer service, customer retention, building a customer service culture from Phillip Van Hooser. Phil is a keynote speaker on leadership and customer service and author of Willie’s Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty. ...
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Service Secret 15: Ask each customer about their needs & interests. From the answers, form a unique service solution. http://williesway.com
williesway.com
Willie's Way - a book filled with strategies for building a culture of customer satisfaction, loyalty and retention by keynote speaker and author, Phil Van Hooser
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Service Secret 14: Ask & listen. Good questions and good listening show customers your attention is fixed on them.
williesway.com
Willie's Way - a book filled with strategies for building a culture of customer satisfaction, loyalty and retention by keynote speaker and author, Phil Van Hooser
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Service Secret 13: Know each customer. Create files of their likes/dislikes & product preferences. Add new info often. http://williesway.com
williesway.com
Willie's Way - a book filled with strategies for building a culture of customer satisfaction, loyalty and retention by keynote speaker and author, Phil Van Hooser
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Willies Way Service Secret 12: Good manners make an immediate, positive impression on customers & break down negative attitudes.
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Willies Way Service Secret 11: Routine activities can lead to boredom, bad attitudes & poor service. Redefine those actions.
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers...
Willies Way Service Secret 10: How to measure customer satisfaction & retention. http://www.vanhooser.com/audio/centric_s
www.vanhooser.com
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Willies Way Service Secret 9: Ask customers why they’re unhappy to prevent repeat mistakes & gain a chance to win back the dissatisfied customer.
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... This is how customer service should be at your bank! Visit http://www.williesway.com or call 270-365-1536 for more information on customer service training by Phillip Van Hooser.
Length:1:13
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Willies Way Service Secret 8: A customer is always watching to decide if they want to do business with you. http://www.williesway.com
Willies Way: 6 Secrets for Wooing Wowing & Winning Customers... Willies Way Service Secret 7: Personalized service wins customers by building their trust in your abilities and commitment to them. http://www.williesway.com
www.williesway.com
Willie's Way - a book filled with strategies for building a culture of customer satisfaction, loyalty and retention by keynote speaker and author, Phil Van Hooser
