
ZingTrain Shhhhhh, Facebook and Twitter ONLY special offer: attend our Working With Zing! seminar next Monday and Tuesday (December 7-8) for 50% off! Call 734-930-1919 to reserve your seat now - this offer is good today and tomorrow only.

ZingTrain We've got about two weeks left before our final 2009 seminar, Working With Zing! This is the last seminar that qualifies for the Buy One Seat, Get a Second Seat 50% Off offer, so call now to reserve your spots! 734-930-1919
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Welcome, Overview, IntroductionsZingerman's History and VisionBuilding a culture of innovation and personal responsibilityThe Employment LifecycleStage One: Hiring the Right PeopleJob profilesInterviewing and hiring

ZingTrain It's not too early to reserve your seat in our next Cheese Mastery Class, February 7-9, 2010! Not JUST for the cheese professional, this would make a great gift for the cheese enthusiast in your life ...
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Light LunchLesson #2: History of CheeseOverview of Cheese Retailing (Tour of Zingerman's Deli Cheese Department)Lesson #3: The U.S. Cheese Movement

ZingTrain A shout-out for the Bakehouse - local author Ann Pearlman's book, The Christmas Cookie Club" is now available, as are the Christmas Cookie Club Collection gift boxes, featuring three delicious cookies all baked by Zingerman's Bakehouse! Two recipes are from the book, one is our own - and they are all delectible. Pick... up your box while supplies last: $16 at any of the Zingerman's retail locations and online!
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Send great food anywhere in America. Gift boxes of bread, cheese, pastry, olive oil, vinegar and more. You really can taste the difference.
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ZingTrain PSST: use code "INSIDER4" at www.zingermans.com for 10% off merchandise (shipping, gift cards not included.) You can place as many orders as you want, shipping any time, until December 5th!
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Send great food anywhere in America. Gift boxes of bread, cheese, pastry, olive oil, vinegar and more. You really can taste the difference.

ZingTrain Special Seminar Savings! For the upcoming Bottom-Line Training, MerchadiZING!, Fun, Flavorful Finance, and Working With Zing! seminars, through the end of 2009 - BUY ONE SEAT, GET A SECOND SEAT 1/2 OFF! Wow! That's a savings of $487.50!

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Ari's newest leadership article, "Be the Beekeeper." He'll be sharing this new concept in person at the Leading With Zing! seminar next Monday and Tuesday - it's not too late to join us at our special offer rate: Buy one seat at any 2009 seminar, get a second seat 1/2 off! http://www.specialtyfood.com/do/news/Vie wNewsArticle?id=3115
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Many businesspeople spend most of their time doing what we call working in their business, i.e., doing the day-to-day, hour-to-hour tasks that make up the bulk of the activity in any organization. But ...

ZingTrain Zingerman's Customer Service Training DVDs, now available for purchase online! Of course, we always like to talk to customers (call us! 734-930-1919) but now when you get the hankering for some top-notch training in the middle of the night, you can get your order placed without waiting for daylight! Zingerman's Mail... Order will ship them right out, with a sourcream coffeecake to boot.
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Send great food anywhere in America. Gift boxes of bread, cheese, pastry, olive oil, vinegar and more. You really can taste the difference.
See More
ZingTrain Kicking off our seminar season with The Art of Giving Great Service today and tomorrow! Up next is Leading With Zing! October 12-13, then Small Giants with Bo Burlingham, Bottom-Line Training, and MerchandiZING! the following weeks!

ZingTrain Limited time offer for ZingTrain Facebook fans! Buy one seat in the September service seminar, get a second seat 1/2 off! Call us at 734-930-1919 to book your seats now!
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Welcome, Introductions, OverviewZingerman's History and VisionBuilding a Culture of Great Service: OverviewTeaching ServiceZingerman's Training Compact5-90-5 RuleOverview of Zingerman's In-house Customer Service TrainingDefining Service3 Steps to Great Service5 Steps to Handling Complaints

ZingTrain ZingTrain's inaugural Cheese Mastery Class with Daphne Zepos and Carlos Souffront! Almost 80 cheeses over two days, learning the ins and outs of classification, history, cheese-making, retailing cheese, and more.
12 new photos

ZingTrain is open for business today! Who wants some training? Call 734-930-1919 and we'll hook you up!

ZingTrain MORE Low Cost Service Tips! Ari's second installment in a three part series.
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In the second installment of this three-part series, we learn effective telephone etiquette, how to improve customer/staffer interaction and other strategies.





















