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Thoughtful amenities・Design hotel
Excellent service, as you expect in Japan. Everything very nicely accounted for.
I would like to share the worst experience I’ve ever encountered in my life. Not only worst experien...ce but also I felt discriminated and humiliated from one of your so called Manager or General manager of ANA Intercontinental Tokyo.

I visited your roof top bar 36floor on 04 febuary 2020 waiting for my friend there. When I start to order drink, there are one of appeared-to-be-a-manager aggressively approached me and ordered me not to talk to anyone up there.

I was humiliated in front of many other people who were around there that night, everyone was looking at me like I was criminal and I felt so angry and disrespectful.

If ANA Intercontinental Tokyo would like to only serve western people, just let the world know so I would rather not waste my time here.

I demand for an official apology from hotel management.
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Amazing staff n perfect location right on the Ginza line to get to Shibuya! Highly recommend!!!