1,379 Reviews
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Rachel Marie Zannella
· March 2, 2018
The ER staff is rude, and snarky. They're ignorant towards patients, and don't seem to take patient concerns seriously. They let patients get upset, and then ignorantly smirk and think it's a laughing... matter. And the security staff here is terribly rude as well, the guys just stand around and crack jokes/make comments about patients to each other. Definitely unacceptable. My mother who has MS, has been in the ER for almost 24 hours, voicing to them that she's in pain and needs the medication and treatments that her doctor here ordered and the only answer we keep getting is that there are no rooms, which I find that hard to believe. Extremely unacceptable service here See More
Libby Westley
· January 24, 2018
My elderly father was treated here. We received a phone call at noon time that he was being discharged and to come and pick him up “or he will be in the lobby”. We live over an hour away. We left righ...t away. True to their word my 80 year old father was discharged to the lobby in a johnny. No clothes, no shoes, no form of communication, no walker that he needs to ambulate with. I was appalled. Totally unsafe, unacceptable and absolutely humiliating for him. They weren’t even kind enough to tell us which lobby they dumped him in. I don’t plan on ever bringing him back here. See More
Lisa D'Arrigo
· January 11, 2018
The surgeon we saw for a consult was great. He was highly professional, very knowledgeable, and answered all of our questions. 5 stars for him. I have no doubt the medical care provided at the BI is t...op notch.
However, be warned, if you are handicapped, the parking situation at the Lowry Building is ridiculous. My father uses a wheelchair for transportation as he is severely mobility challenged and can’t walk more than a few feet. Only the first floor of the garage is handicap accessible to the medical building. Guess what? There were ZERO spots available. So now what? It’s nice that there is a small sign stating this fact as you proceed to the next level, but what good is that when there’s no place to park on the only accessible floor? When we got to the 3rd floor and found a spot, we were excited to see the sign for an elevator. But again, be warned, in order to get to said elevator, you need to go up one step, open a door, then go up or down one flight of yes, stairs. With no other parking option, we struggled to get him up that step, then inconvenienced at least 7 or 8 able bodied people who had to wait for my father who was very slowly and hesitantly trying to maneuver down the stairs so as not to fall, because he certainly couldn’t go up. Not to mention, I was now trying to carry his wheelchair down the stairs.

A suggestion.
Make the entire first floor of the garage dedicated handicap parking only and/or offer handicap only valet on that first floor.

Like I said, the physician was wonderful but we’re not risking my father’s safety or frankly, his dignity again to gamble on getting a spot on the only accessible floor. He gets wonderful care from his regular team of specialists on the East campus but until that parking situation is resolved, we’re avoiding the Lowry building in the future.
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Stacy Roy-Fortier
· November 16, 2017
I am upset with the neurology department. My boyfriend last visit was in May and they told the hospital he hasn't been seen since January. They also said he went for a study this past May and it was l...ast year. So two things they got wrong. He has memory issues and cannot drive because of the seizures. We kept telling them to contact me for appointments and they never have so now they have discharged him. He has a VNS and we need to find a doc in ri who can service that and don't you know the only doctor who can help him was awful and the reason we came back to Beth Israel. I am so irritated with the treatment he recieved. And where is the respect for the memory loss. Isn't that part of the illness? These doctors get paid so much and can't even direct him to a new doc knowing his circumstances. Very frustrated and could use some help. He can't go untreated and they should be held responsible for abandoning him. Please off anyone knows of a doctor in ri who services a VNS other than Dr Blum please let us know we are set a road block. See More
Jason Whitwam
· February 1, 2018
This is not a review of BIDMC themselves but of how they go about cold calling patients. I just got a call from a number I didn't recognize claiming to be from Beth Israel. The person on the phone a...sked me to give her several items that could be used to prove I'm the person on the phone, to which I responded with "I'm not giving that information out until you prove to me that you're really from BI". So Beth Israel, do not call people and asked them to give you sensitive information to prove their identity. How do we know you are who you say you are? You called us, the proof is on you first! See More
Bjanka Medunic Andov
· March 6, 2018
After having an ERCP procedure and my gallbladder removed at Beth Israel, I had to go to the ER again for extreme abdominal pain just months later. They did an ultrasound which didn't show anything ab...normal and said there was nothing else they can do at this time, and decided to discharge me after I pleaded to do more testing. They advised to go home and follow up with a GI specialist on Monday. I was barely checked on for the 2-3 hours I was there, after the pain meds wore off they would not give me any more to help manage my pain. A few hours after being discharged I went to South Shore hospital who immediately did a CAT scan and determined that I had a clogged gallstone in one of my bile ducks. I had to have another ERCP procedure to remove the stone and was hospitalized for three days! I tried to dispute the $150 ER copay with Beth Israel and they keep telling me that they provided adequate care. I was hospitalized for three days leaving their ER, and they keep telling me that they did everything they could for me. I just don't understand how they consider this adequate care. See More
Joyce Cole
· January 4, 2018
I’ve never really developed a deep relationship with my designated PCPs (all students, residents, and the one permanent PCP I had just moved away). Despite that, I received terrific care from Barbara ...Rosato, NP, over the years (she connected me with a permanent PCP, but remains my favorite to this day). Today, another NP came to the rescue, Roberta Ferns. She and a colleague realized the potential of a worsening condition and truly advocated for me, communicating all that was needed with the ER department. Her encouragement and affirmation made all the difference. Although the ER team initially seemed -somewhat skeptical due to the situation, they immediately were able to confirm the same diagnosis and treat accordingly. Ryan Gardner, MD of the ER dept. was amazing throughout the entire process. His bedside manner was fantastic. He was friendly, caring, and clearly communicated. He regularly checked in to ensure I was comfortable throughout the entire process. In my opinion, I could not have received better care from a better team. I feel so much better! Thanks, BIDMC! See More
John Michno
· December 17, 2017
I’m still in here right now recovering from a T 12- L1 TLIF I had done Thursday. I was refers here after seeing many doctors in my home state and let me tell you I looked at my wife and said if I knew... I’d be in this much pain I would never of had it done but I really had no choice. It took an extra day to get the pain under control and that’s quite simply because everyone is different. I do not know everybody’s name but I don’t know if bookkeeping could look them up because I would like to thank everyone of them personally, the doctors, Pct’s, RN’s and the sweet people That answer the page every time we call. Top notch staff and if your here don’t rush it. It will be worth it in the long run. See More
Andy Foote
· January 15, 2018
If i would have to rate the hospital after our first son was born i would rate it 5/5 but we just had problems with our 2nd boy so its just a 2/5. The epidural was everything but not good. they needed... 3 attempts with 3 different people while my wife was in a lot of pain. I got kicked out during the C-Section cause they had to "knock" my wife out while - like they said " my wife freaked out" i had to wait for about an hour and nobody told me whats going on.
Another night (about 11:55pm) during our stay on the 5th floor we called the nurse to get my wifes pain medicine, about 1am we decided to go and look for a nurse. After we walked all the way down the hall we found the nurse who said i just wanted to walk to your room. It took 10 more minutes (my wife was in pain so it took forever for her) until she came back with the pills.
Another day we asked for some formula for our son and were waiting for more than an hour. We had to call the nurse again (front desk i guess) and she was very angry, that nobody came and gave us formula. We were able to feed our baby after maybe 90-120 minutes after she came back to give us formula.

We had a very nice nurse (Katie) at night and it took just a few moments until she came after pressing the nurse button. She managed her shift very well so my wife was never in pain. Our son never cried when she touched him to change or check him. He had trouble with everyone else. (5/5 Stars)

It is also better to bring own food because they like to forget things you order or whole trays. Its also possible that they dont pick up empty trays.

Under the line i would say it was not the best visit and i dont think i would bring my wife there again to give birth - that visit was too scary.
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Patty Shuck
· March 6, 2018
Every aspect of care at this hospital speaks to respect, caring, and compassion. They are truly dedicated to their calling of helping the sick and frail get better. The Gastroenterolgy Team is second none. Dr. Berzin saved my daughter's life, and we will be forever grateful for his knowledge and skills. You are the best BIDMH!! See More
Ralph Bacote
· October 30, 2017
Just want to post people to be aware of the safety concerns at Beth Israel Deaconess Hospital I have reached out to him several times and have not received a response I reached out to patien services ...and they have not respond I also restart to the director of nursing Sandra Sanchez is he has not responded I have sent out for emails since Saturday mornings and student at 1 o'clock in the morning please someone responds to me See More
Franck Dernoncourt
· December 22, 2017
Here are some of the many issues I've had with BIDMC:

1) I was scheduled to have an MRI with a 3T machine. The operator was aware of that but put me on a 1.5T without asking me....

2) BIDMC sent a bill of mine to a recollection agency without even trying to contact me before.

3) It's impossible to contact a physician after seeing them, unless you make another appointment. In my case, I wanted them to simply change a prescription for some medical imaging, and they never replied to my query. As a result, I wasn't able to get the medical imaging I needed.

I've had a few other issues with BIDMC but I'll keep it short.
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Juliana Masci
· November 5, 2017
Er never ever just came here today because I was send here from my nurse clinic otherwise other hospital would've better.Nurse poke it me way to many times leaving lumps on my hands and arm.Did huge s...urgery a month ago upstairs was well treated but here today very well disappointed. See More
Carol Perez
· January 5, 2018
The nurses on floor 11 are Exceptional they have gone above and beyond to take care of my son and I can never repay them for their attention, patience, their love and care . I truly feel the care for him!!! 😊
Kimberly Wallace
· December 19, 2017
This is just for floor nurses. YES I do expect no pain after surgery OR try to help! Yes I am hungry, might be nice to know how & I order food and coffee. I CANNOT reach my call buttons are You doing... this on purpose? OH REALLY? I need a neck brace to get up to pee... glad I asked. LEARN to use it before attempting to put it on my neck please. Grrrrrrr See More
Ashlee Spataro
· September 4, 2017
Honestly this is the worst hospital experiance ive ever had. My boyfriend and i got into a very serious car accident; had to have multiple surgerys and needed intense metical care. The doctors rarely ...if ever came to check in. One nurse that took my blood used a bandage i had already had on another wound to cover up the bloodspill from drawing. Also my boyfriends doctor during surgery pricked himself with the needle he used on my boyfriend. Then had to run multiple tests on my bf because of it. To which he never got thr results of. See More
Cheryl Ann Tarbox
· July 28, 2017
I couldn't have asked for a better team of Drs from the transplant team Joslin center and the urology department to take care of my husband I was able to take him home tonite after being there since S...unday after I had to have him transferred from Salem where the care was awful both on the floor he was on and the er.... The nurses that took care of him farr building 10th floor they also were incredible amd so helpful with his care as well they all should be recognized for there hard work See More
Jim McGowan
· September 11, 2017
My wife just gave birth to our baby girl Sunday. The staff was excellent, and with food delivery right to the room, and some solid options, I found Beth Israel to be the perfect place to start workin... on my Dad bod. 5 stars. See More
Cheryl Nichols
· October 28, 2017
BIDMC reputation is highly over stated. It is true Boston has some of the best hospitals in the world but if you need medical care I definitely recommend you go to Brigham and Woman's or Boston Medica...l. Arrived at BIDMC-Plymouth at 8am Thursday. At 8pm Friday surgeon tells us the Boston surgical team reviewed test results and accepted him for transfer. Transferred from Plymouth to Boston by ambulance at 10pm Friday night. Around 6am Saturday surgical doctors finally show up and say they dont feel surgery is needed but want to run another blood test. At 9am blood test comes back ok so they are going to release him but want him to eat first. Finally get food (first thing he has been given for food & drink since Thursday morning mind you). No issues with eating so they are going to send him home. Of course he cant leave until surgeon officially clears him for release. Surgeon (i guess the only one they have in the entire hospital) is in a major surgery so at 3:30pm we are still sitting here. He has now removed his monitors & IV on his own because we are leaving with or without a sign off. If symptoms return I can guarantee we will be going to Brigham & Women's! I always thought you were in the best hands at BIDMC. I have no idea what changed but something sure has! Seems to me they bring you in and give you the run around, all while ringing up huge medical bills. This is why our insurance rates are so high!!! See More
Glenn Sumner
· September 2, 2017
We visit the hospital a few times per month for a chronic illness. The staff is always polite, helpful & professional. Being a large facility, they have a wide variety of specialty care units. As the is really two different campuses with multiple buildings on each campus, sometimes navigating your way between appointments can require a bit of legwork and navigational help.

The only negative thing we encounter is their ability to maintain appointments.
Though being a large institution that does not turn away patients and assures that patients get thorough attention, it's hard to fault them too much for that.

Like every other venue in Boston, parking is difficult and expensive but they are part of the Longwood Medical Area shuttle system which is an excellent way to access the facilities from various points in the city.
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Beth Israel Hospital
More than 50,000 Americans are diagnosed with pancreatic cancer each year. That’s why we focus on early detection to help achieve the best possible outcome for you and your family. Watch the video to learn more.
Herrman Blumgart, MD, Pioneer in Diagnostic Nuclear Medicine

In this WBUR 90.9 FM commentary piece, BIDMC’s Adam Stern, MD, Cognitive Neurology and Psychiatry, shares his personal experience of dealing with the anxiety of a cancer diagnosis, even after treatment:

A young psychiatrist recently diagnosed with cancer writes: "Every little sensation you have in your body could be the one that signifies disease recurrence or metastasis" -- you can't help but obsess.

BIDMC’s Kevin Hill, MD, Director of Addiction Psychiatry, will appear in a WCVB Channel 5 Boston one-hour special, “NewsCenter 5 Primetime: Mass Marijuana,” tonight at 8 p.m.

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Gut-friendly fermented foods like kombucha, kimchi and tempeh may have benefits that go far beyond just adding texture and flavor to your favorite meals. Learn about the “good” bacteria in these superfoods from BIDMC’s Sandra Allonen, RD, on NBC News BETTER:

Gut-friendly fermented foods like kefir, sauerkraut, kimchi and tempeh may have benefits that go far beyond just adding texture and flavor to your favorite meals.

Shopping for seasonal food, prepping your meals and getting creative with leftovers are a few ways you can “go further with food,” the theme of this year’s #NationalNutritionMonth. At BIDMC, our dietetic interns have been promoting this month-long celebration through games and activities, recipes and more!

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Enough with the snow, who’s ready for spring? Take a look at this throwback—members of the New England Deaconess Hospital School of Nursing pose for a photo after providing first aid for a Muscular Dystrophy Foundation march, spring 1973. #TBT

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Thanks to The Brain Aneurysm Foundation for posting these photos from their recent trip to Washington D.C. to advocate for brain aneurysm research. Chris Ogilvy, MD, Director of BIDMC's Brain Aneurysm Institute and one of our grateful patients,Tom Tinlin, showed their support on Capitol Hill.

Losing weight often means lowering your resting metabolic rate. How does this affect your ability to keep the weight off? BIDMC’s Robert Shmerling, MD, Clinical Chief, Division of Rheumatology, weighs in with the findings of a study on “The Bigger Loser” contestants in this Harvard Health Publishing Blog:

As a person loses weight, the body reacts by lowering its metabolic rate to conserve energy, an evolutionary adaptation that makes it harder to lose additional weight. A study of participants from The Biggest Loser found that this metabolic adjustment persists for years.

BIDMC’s Cancer Community makes it easy for those with cancer and their families to share information and offer support. Check out this free online community:

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BIDMC’s Christos Mantzoros, MD, recently received the Endocrine Society's 2018 Outstanding Clinical Investigator Award. Mantzoros—whose groundbreaking research first linked the hormone leptin to the body’s response to hunger—is a leader in obesity research, insulin resistance, diabetes and other metabolic diseases.

Congratulations, Dr. Mantzoros, for this well-deserving award!

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Tamara Powell credits BIDMC’s emergency and surgical teams for saving her sister’s life. Now she’s running the Boston Marathon to give back. #BostonMarathon #BIDMCTreadStrong

Read Tamara's story:

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From coffee to marijuana – BIDMC’s Monica Mendiola, MD, weighs in on the do’s and don’ts of pregnancy. Read the full article in WBUR 90.9 FM here:

A leading obstetrics journal lays out the state of the data on the most commonly asked pregnancy questions, from back-sleeping to air travel.

March is National Colorectal Cancer Awareness Month, which is an important reminder to everyone about getting screened for colorectal cancer (beginning at age 50 for most people). Check out this throwback—in 1986, Beth Israel Hospital’s newspaper did an entire front-page spread about its colon cancer screening program.

Learn about BIDMC’s Colon and Rectal Cancer Program:

#TBT #ColorectalCancerAwarenessMonth

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Check out this The Boston Globe piece featuring Fred Ernesti, MD, an endocrinologist at BID-Milton, who is approaching retirement after working in medicine for more than 50 years.

“He loves medicine. He is medicine. He could never retire.” Meet Dr. Fred Ernesti.

Last week, BIDMC hosted 31 students from Sociedad Latina and the John D. O’Bryant School of Mathematics and Science as part of an annual Job Shadow Day. From nursing, to interpreter services, public safety and more, the high school students spent a few hours getting a behind-the-scenes look at a variety of careers in health care.

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BIDMC staff observed a moment of silence this morning to reflect on the one-month anniversary of the school shooting in Parkland, Florida. The orange ribbons are part of a national effort to draw attention to gun violence as a pressing public health issue. #BostonHealersAgainstGunViolence