Reviews
4.4
69 Reviews
Tell people what you think
Billy Simms
· February 22, 2018
Had my car for 6 days repairing a door handle. Charged me $1300 and found three screws and the handle cap inside the car in the cup holder. I told them about other issues I was having with the car and... they wanted diagnostic fee over diagnostic fees. $800 labor for something had could have been done in hours, NOT 6 days! See More
James Ventura
· February 23, 2018
To say I’m a satisfied customer would not do the dealership justice I have purchased two vehicles from Joseph and the team over at Bayview customer service was absolutely flawless and will definitely ...be back to purchase another vehicle from them. See More
Mike Reed
· February 28, 2018
My service rep Danny Asherman always takes great care of me and my 2016 ELR. Only complaint is that service time is usually longer than expected, but this is a minor inconvenience and I plan accordin...gly. Thanks Danny! See More
James Mcdowell
· April 19, 2018
My tex is named Brandon, He was very helpful took care of the problem. Put me in a courtesy car !

He’s a wonderful employee and just a nice guy!

James Mcdowell
Jacob Woloshin
· March 21, 2017
Danny Asherman is the best service advisor I have had in over a decade. I followed him from his previous job, and he has once again gone above and beyond and has truly deserved these five stars. He al...ways is attentive, listens to my concerns and really cares about the customer experience. I cant imagine this dealership without him, He is caring, thourough, and truly an exceptional employee, he keeps me coming back! See More
Antonia Michelle King
· March 31, 2016
We had our Cadillac CTS towed to Ed Morse Cadillac on 3/19/16 because of issues with the car going into drive. The service technician responded two days later and told me that there was a problem with... the transmission and that I had two options with getting the transmission replaced. I was told that I could have the transmission rebuilt or receive a new transmission. He told us the difference in cost would be approx. $800.00. My wife and I elected to have a new transmission put into the car. when my wife went to pick up the car on 3/31/16 the paperwork stated we received a remanufactured transmission. We were not told originally that we would receive a remanufactured transmission. We were completely dissatisfied with the response received from the manager who told us that a remanufactured transmission was the same as receiving a new transmission. The service advisor failed to disclose this information to us. We were also told that our core piece to our transmission was being sent to GM to be remanufactured as well. The dealership is trying to charge $6000 for the replacement of the transmission using what they call a new transmission when in fact the product isn't new. Instead of the manager attempting to assist us he simply told my wife and I there was nothing he could do but put our old transmission back on and we could go somewhere else. I believe this treatment was completely unacceptable and poor service on their part. They should have provided my wife and I with proper information and full disclosure of the product and work they would be doing. We were never provided with paperwork of the work they were planning to do or the products they were planning to use until we were at the cashier waiting to pay. I feel this is deceptive practice on their part. There was in fact another senior citizen at the desk at the same time complaining of additional charges they received for their service. Those were adjusted while she was standing there waiting for the manager to arrive. I believe I should not be charged for new product but for what they put in my car - remanufactured product. See More
Karl Hass
· December 6, 2017
$2000 you stole from me doctoring my paperwork to the loan company and adding every warranty, fee and padding to your commission. Making me take them to court, luckily my signature specialist already ...identified forged signatures. See More
Daniel Seagrave
· January 30, 2015
I would like to say that the service department here sucks!
About two months ago my father had his car serviced here and had a Mobil one oil change. The idiot technician only put 6-quarts of oil in th...e car instead of the required 8-quarts! The next morning my father checked the oil has a precautionary measure and noticed that there was NO reading on the oil level. We called Bayview Cadillac and they sent over roadside service and added two quarts of oil that the service technician forgot to add!!
Now what happens to the customer does not check their oil and ends up having engine issues?! It will fall back in the customer and not Bayview Cadillac!!
What happened to the days when the service technician double checked the oil when he was done to make sure it was full?!
It's pretty sad that a GM service technician can't even do an oil change correctly!! Why get GM service if they can possibly screw up your car!!

The worst part is that when my dads car was ready some of the service advisors and technicians wanted to hear my dads engine rev up!! So my dad started his car up that was improperly filled up with oil and revved it up so they could hear it roar! Now we worry if that could have possibly damaged his engine. We are seeking legal advice now for a possible lawsuit.

The General Manager is also very inconsiderate! Anti-Gay and a Racist!!!
I would definitely never recommend this dealership to anyone!!

Buyers stay away and buy from a real Cadillac dealership that values your business and it's definitely not Bayview Cadillac!!!!!! See More
Andy Herrick
· November 18, 2016
Have a 2015 Cadillac SUV with chrome wheels. Noticed 2 rear wheels had some bubbled rusting in the lug nut holes. Stop by and talked to Tom in Service. Asked if they could be re-dipped and he said ...they could. He told me he would call me as soon as he talked to his manager. I was gratefully surprised when he called me back and told me that his manager said to replace them. 3 days later, I had 2 new shiny wheels plus a tire rotation and an oil change. Fantastic organization from Daniel G, our sales rep to the staff in service. Have never had anything but good things to say about them. Incidentally, we live in Rehoboth Beach, Delaware and buy our vehicles from Ed Morse Bayview. See More
Jeanne Marshall
· May 5, 2017
Love Danny. Such a friendly guy and very helpful no matter how many times I go. Only went this time for oil change. Had an appointment , thought it took more than necessary for a foil change ( 2 hours...) but the service is great See More
Kenneth Ible
· March 21, 2017
Extremely pleased with my time and experience here. Needed to get some work done and am greatful to have worked with Tom Krisak. Professional, patient and understanding. Thanks again for all of the he...lp and answering all of my questions while having a smile on your face. See More
Seth Berkeley
· March 10, 2017
If you ever have any problems or situations with the dealership definitely contact the general manager, he is an absolute gentleman and a true professional. I appreciate all he has done for me and he ...has really been remarkable. They are good people just take some time sometimes. The general manager is prompt and efficient. See More
Suzie Carmichael
· February 4, 2015
I am so grateful for this company. Purchasing a vehicle can be so scary. Ken, my salesman was awesome. He was so kind and compassionate. The entire staff welcomed me and offered me refreshments too...! I was so nervous, before I knew it the process was over and I drove Pearl home♡ Can't wait for my next big purchase #Escalade !!! Thanks again for all of your efforts Ken and the entire finance team! See More
Laura Heineberg Brotsky
· March 21, 2017
Went to ed Morse Cadillac.. couldn't be happier with the service I received from Tom Krisak.. he was very knowledge of everything .. very thorough and honest .. great experience .. very happy
Ashley Bosma
· February 11, 2017
When I say that these people have your best interest at heart, they really really do. I came in with this unrealistic notion of the type of vehicle I wanted... not about what I needed and what was bes...t for me and my family. Trust me when I say I have wanted a Challenger since I was little, and I came in with the understanding that if I couldn't get the challenger now, I'll just get nothing at all... completely ignoring the fact that the point of searching for a newer vehicle was a necessity because my current vehicle was falling apart and unsafe for me and my family. Although they worked their hardest, AND got me approved for the Challenger I wanted, it took a family approach to sit with me and really ask me.... is this right for you right now? Are you really getting the best deal? When doing the math I realized that I'd be paying 3x what that Challenger was worth with the bank's workup. They didn't want to see that happen and neither did I! At first I was destroyed. Selfishly, I cried just thinking... man, I'm not getting my dream car just yet. WRONG! They showed me what I was approved through, as a True Car customer, and they landed me a 2016 Chevy Impala with all the bells and whistles. It even had more features than the Challenger I'd hoped for. In 2 or 3 years when my daughter is older and I've established better credit, maybe I could even bring it back in to get a Challenger... or MAYBE - I'll stay so happy with this vehicle, that's within my budget, that I won't ever want to give it up. In the end, I got what I needed, and surprisingly a little more than I wanted, in the BEST possible way. You can't beat that. There was zero pressure, I felt like family. Daniel Gagliano, Patrick Gordon, and John from special financing all made the difference and the experience that was superior and well above standard. I would recommend them to my own family and friends. See More
Michael Brand
· June 15, 2014
Made a deal, shook on it. Service manager added money to the deal, I walked out. Salesman called me every day negotiating. Made another deal at the end if the day one week later knowing I could not... complete the deal until today, and they sold the car yesterday. Very unethical business practices. I will be reporting Bayview to the Better. Business. Bureau. See More
Michael O'Mara
· January 18, 2017
Bayview always provides 5 star customer service. Unfortunate that the base CT 6 has very noisy steering. Don't buy the base model. GM says the noise is just a characteristic of the cheap model.
Lisa Shortt
· March 21, 2017
Danny Asherman is a pleasure to work with. He's honest and his follow-up is excellent. He returns calls and handles issues rather than run away from them. Not usually a fan of dealership service de...pts, but Ed Morse gets our business because of Danny. See More
Joseph Carney
· December 29, 2016
We just got a Cadillac SRX Luxury Crossover from them. I've dealt with them for many years, so did my Grandmother & Mother. They are wonderful to deal with and go out of there way for you. I wouldn't ...trust or buy our Cadillac's from any where else. Total great experience. See More
Mario Rass
· May 15, 2016
I've had the WORSE CAR BUYING EXPERIENCE EVER!!! I visited this dealership looking for a Cadillac ATS V-series, almost an $80,000 car. I inquired about the car and requested information from Michael G...riffiths, he called me once throwing a few numbers at me, when I requested to receive a formal quote so I can look at how he arrived at those numbers, he completely ignored me. I have emailed him 4 times and called twice and he has not responded at all. I honestly feel like he judged me and discriminated against me because I do not appear like your "typical" customer. Mind you, I am an entrepreneur who owns several successful businesses and I am an accountant with a Master's in Accountancy. I am extremely disgusted in the way Cadillac and this gentlemen has treated me. This would have been my first Cadillac purchase but being treated like a second hand citizen I will NEVER EVER buy a Cadillac!!!! See More
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For value and for service, It's Ed Morse!
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We'd like to invite you to the Ed Morse Bayview Cadillac Spring VIP Sales Event.

This FREE event takes place Saturday, April 28th (10:00 am – 5:00 pm).

Receive a genuine Cadillac gift just for attending. RSVP at the ticket link before Saturday, and receive an additional $500 for your trade-in.

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Take advantage of VIP Offers, like lease payments as low as $299 a month with $0 down or get 0% APR up to 60 months.

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APR28
Spring VIP Sales Event
Sat 10:00 AM EDTEd Morse Bayview CadillacFort Lauderdale, FL
4 people interested

✨ The 2018 Cadillac Escalade ESV is made for your comfort. It features 12-way power adjustable front seats and 3-zone climate control, all in a meticulously crafted interior. ✨

🔎 Find yours at Ed Morse Bayview Cadillac today: https://goo.gl/dcKe1P

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