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I have the worst customer service at the oakdale location today. When we were purchasing
food the server never gave us our drinks and had the nerve to say we didnt ask for our cups as if it wasn't inc...luded in the meal we ordered not to mention , the customer service thing to do would have been to ask us if we'd like drinks not say "we didn't ask for them". 2ndly, the waitor told me that my sons food would be out in 5mins and about 15mins later i walked up to the grill to see the food sitting out waiting for someone to serve it then a waitor straight hands it to me right on the hot plate instead of brining it to thw table. The pizza was cold and my son wasnt hungry anymore. Not to mention the pizza ordered was incorrect. 3rd about 25mins to close we were denied water because "they were closing soon" and they suggest to visit the water fountain by the bathrooms. Never Will i ever spend money here again. Also we paid $30 a kid for unlimited. Why on earth wouldnt the arcade games be included! I hate this place and ill be sure to let the world know.
It's fun for all. But also one of the most expensive things in the cities with actually very little to offer. Valley fair season passes are cheaper then taking a family of four here for an all day unl...imited fun. Staff is friendly but young and inexperien
ced which makes things difficult. If they changed their packages or made it more individual it could be OK. Over all not worth it!!!
Sara Peacenlove Evenson
This place is a waste of money. They don't tell you that the unlimited pass does not include go karts. You have to pay a crazy amount of money just to be able to play a few games. The staff at Oakdale... were unhelpful and rude. My son did not have fun and I am upset I spent all that money for him to not even enjoy it. I don't recommend this place to anyone.
Had an absolute BLAST at Big Thrill Factory (NEW in Oakdale) with the whole family! We got the all-day unlimited play packages and it was perfect! There is really something for everyone there. My pers...onal favorites included the Time Challenge and Go Karts. But I think my family liked the laser tag the best - nothing like a little family competitio
n! The food was also delicious! I got the bacon bleu burger - I would highly recommend and bonus: they serve craft beer! All-in-all it was a great day had by all!
Love this place! We got the unlimited play passes and had a blast playing laser tag (multiple times) in their two story arena, did the blacklight
ropes course and bumper cars too. Had great craft b...eers, chicken wings & the best hand tossed pizza for dinner! Then went bowling. We'll be heading out to check out the new location too - want to ride their GO KARTS!!
Wendy Knowlton Mallett
This place is nice enough, but requires a huge investment
just to play at all. Also, I will never let my child go on the go-karts again. My son didn't even get to go around the track once because the ...car in front of him died. The staff refused to refund his points nor let him ride again. It was a huge waste of money.
Big Thrill Factory is one of the best places for entertainm
ent around the Twin Cities! I brought the kids that I babysat this past summer and they begged me everyday to go back. I would highly recomme...nd not only for children but to anyone that is looking for a fun time!
Jessica Derrig Friedman
This was the biggest rip off. Not only did I pay $28 per person, the trampoline
s and slides were closed.... and, I had a 5 year old with me that couldn't go on half of the items because he wasn't 48 in...ches...and I paid full price. This is very deceiving and unethical. Do not waste your money.
ment! Way over priced, especially on a rainy day
Had an awesome time at the new Oakdale location! The Go Karts are super fun, and the laser tag was great! The food was also very tasty.