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ICYMI: The new Ford Focus is coming!

Share to email Share to facebook Share to twitter Share to linkedin Share to google Opinions expressed by Forbes Contributors are their own. Ford of Europe unveiled its new Focus global compact family car Tuesday, which will go on sale in Europe and in China later this year and in the U.S.
forbes.com

It's time to enjoy your drive again! Stop by Big Valley Ford Lincoln and take the Ford Explorer for a test drive today.

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It's time to start planning a road trip to celebrate the season! In the meantime, share your favorite fall photos from your most memorable road trip to date. 'COMMENT' below. ⬇️
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258 Reviews
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Jamie Griffin Mutch
· October 13, 2017
I bought a 2014 Ford Escape 2 years ago from a dealership. On September 20, 2017 my transmission went out near Big Valley Ford and Lincoln in Stockton. My car was towed to their service shop. They hav...e to rebuild the transmission. Imagine my surprise at my transmissiin needing to be rebuilt on a 3 yr old car. But I have received an even more shocking surprise! A month later, they are yet to be able to get the rebuild kit needed to perform the rebuild. They have displayed zero urgency on the matter and had a thorough lack of communication. They won't provide an ETA. We live very rural and only have the one car. There is only so long that you can bum a car to get to work and get your kids around. They won't provide a loaner. I am at risk of losing my job due to my ability to get to work. When we called again today, the parts person, Clint, was not kind and said he was doing us a favor by not charging us a storage fee!!!! Whaaaaaaat!!! Are you kidding me. Just atrocious service. I am making payments on a car I can't drive! Ludicrous!!! Craziness!!!!! Sickning!!!! #lemon #terribleservice #done!!! See More
Steve Corsaro
· October 2, 2017
This place took great care of me when I bought my F150. The Salesmen Joe and Edwardo helped me out, and were not high pressure at all. This dealer seems to be a high volume dealership so they do not... pressure you at all, but truly help you find exactly what you are looking for. I had the pleasure of speaking with the sales manager Brent and GM Steve and they were all great, very personable and went out of their way to make sure my wife and I were properly taken care of. The whole experience all the way till the end dealing with the woman in finance (forgot her name, sorry) . She helped us with a great deal with a Ford Factory additional warranty. Great place to work with. If their service department is Half as good as their sales department, I will be very pleased. See More
Evelyn Dominguez
· March 2, 2018
Wont ever purchase a car here again! Bought a 2016 truck and had 2 things that needed to get fixed and was told they were gonna fix it and come to the appointment, they didn't do nothing but just have... my truck sit there. Talked to finance manager and she was just so rude and was no help. Sorry big valley Ford! Never will I or my family go to you guys again! � See More
Wendy Robles
· March 9, 2018
I took my car in there on Monday because the valve cover gasket that they changed in April was leaking again before I left with my car I open the hood and I had bolts and brackets missing and not bolt...ed down I did not feel safe with my car I was treated very rudely there and was left with no options and no rental car for the weekend. I have pictures of all the damage to my car and motor they need a new mechanic See More
Jason Antypas
· November 12, 2017
I love Big Valley Ford!!! You have got to ask for Joseph Brightenstine. He is honest, upfront, and great customer service. I purchased my Focus ST almost 2 and half years ago. I have had it servic...ed there since and that quality of service is exceptional as well. See More
Amado Carrillo
· February 3, 2018
Very satisfied with the customer service. Not pressured at all and got the best deal. Worth the drive from Los Angeles. Savannah Ambriz made it really easy and fast for us.
Justin Cowan Jr
· November 12, 2017
Awesome staff. Huge selection of vehicles to choose from and overall awesome place to buy from!
Mary Ryan Aguiar
· February 15, 2018
It was good service I was a walk in and they took me right away thank you was out in 1 1/2 hours satisfied.
Patti Triplett-McFarland
· November 4, 2017
I had a nail in the tire of my new Lincoln MKC. I was treated great and had my car back in no time at all. �
Terri Rivera-Letua
· May 3, 2017
I love my 2017 Ford Fusion. It was not my first choice, but happy in the end.

I feel once you buy the car all the urgency to help, is out the window. I was charged for gap coverage and was told once... I refinanced I would get a refund. After a month of emails and phone calls, only when I added the finance manager to my request did I get a response back. When I was finally informed on forms and what I needed to do to complete the request I was told it would take 45 to 60 days for me to get reimbursed. That to me is ridiculous since it only takes a few minutes to charge me for it. I still have not seen anything in the mail yet and its been about 50 days. Maybe I will get in on the 60th day. :( See More
Shalisha Moreno
· September 10, 2017
Bought a new Fiesta yesterday and Geoff and all the staff were helpful and the whole process smooth and painless. The best car buying experience we've ever had.
Shannen Brown
· March 24, 2017
It says a lot about a company by the way they handle the unexpected issues that may arise- it is easy to give great customer service at time of purchase but when management stands behind their product... after the sale without any hassle - that speaks volumes! Having had an unexpected catastrophic engine failure in the first month of our owning our F350 Big Valley Ford went above and beyond to make everything right! We cannot speak highly enough of the team here and the way they show that their customers really matter! I would recommend Big Valley Ford to anyone looking to purchase a car or truck! See More
Mae Aquino Brown
· April 17, 2017
Love my MKZ. I was hoping the sales person knew a bit more about the car. But I knew she was very new so hopefully she is getting trained. Also, when making a major purchase, I would like the finan...ce portion complete. Big Valley's finance folks called me twice to get my references days after the purchase. Initially, at the dealership we were told to put down 2, then Tino called and he requested for 4 references, then someone else called, after I emailed Tino my 4 references, and requested a total of 6 references. Very minor, but I found it very annoying. They should have looked over the paperwork prior to me leaving the lot and make sure everything was complete. See More
Francisco Recinos
· February 21, 2018
Thank you to Sales Manager Eric Beas for helping us out!!!
#Ford#ST#BigValleyFord#Stockton
#bestdeals
Bruce Allen Hubbell
· November 15, 2017
Everyone worked well together and was helpful, Now I have done two surveys already.Please stop bothering me to do surveys.
Steven Fraser
· January 30, 2017
Bought a 2017 mustang, had a scratch on the fender and on the glove box and had an air leak coming from drivers door.. dropped it off for 2 days all they did was paint the glove box and buff out the s...cratch... car still leaks air and the inside was filthy when I picked it up... brought it back talked to mgr... had it detailed and still air leak not fixed... first time ford buyer.... and last love the car... hate the service.... See More
Jose Lopez
· March 4, 2018
They have the worst service never buying from them again...people stay away from this dealeeahip!!!
Roger Beard
· September 18, 2016
I had my car in for service the day before. Whomever performed the tire rotation and balance didn't put any weights on the driver's side front tire. The steering wheel shook very badly above 45 MPH. I... had to take the car back the next day to have them finish the job correctly the second time, which took over 2 hours out of my morning. This isn't the first time I've had issues with Big Valley Ford and their lackluster service department. You'd think I'd learn and go somewhere else. See More
Kambray Miller
· December 1, 2017
Thanks Klent Ymbol @Stockton Ford Service Department, I appreciate your service and assistance with replacing~needed part in my car with a positive and caring attitude in a time of need.☆☆☆☆
Ginger Andrews Hanashiro
· October 6, 2015
We had been to seven other dealers looking for the perfect car for our family. All we got was
Really awful customer service until we called Big Valley Ford! Maria was awesome to work with! The enti...re staff was friendly and accommodating. They were ready to support us in whatever decision we made... They weren't out to just sell a car. We were people, not a quota! Fantastic from the time we stepped on the lot and beyond! We are now forever Big Valley Ford Faithfuls!!! See More