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Did you know? We offer handicap-accessible rooms at #Phoenix All Suites and Phoenix All Suites West Hotel. Check it out at http://ow.ly/vpvL30jw7jY

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Reviews
3.8
1,539 Reviews
Tell people what you think
Patrick Meador
· March 31, 2018
Hey Brett Robinson...is too much to expect that the unit be clean. 25 years plus choosing Phoenix properties on Orange Beach. Checked in today to this in unit 4155 at Phoenix 4. Asked front desk to... come clean, at the least, the dead bugs in kitchen area and have not had any response. Unit is beat up, furniture beat down, bifold doors to bathrooms???, boogers on walls, broken blinds, torn curtains, just filth and not reflective of pictures on website. Very disappointed and will be sad having to post all of this on Trip Advisor as one of their reviewers. See More
Jennifer Birge Pumphrey
· March 3, 2018
Nice view, decent location, clean, elevators don’t work very well and the entire building has been without power since earlier today. Notes on doors said water would be restored by 6 pm. Just got a ca...ll at 10:00 pm saying not to poor anything down the drains that glue needed to dry. We still have no water. Really glad my car wasn’t one of the ones that had waste drainage poor down on them. See More
Karen Mathis
· April 22, 2018
We have stayed at Phoenix All Suits every year up to 3 times a year for the last 4 years. This past weekend was HORRIBLE. The security tried to give us a ticket while checking in, one elevator went co...mpletely down the day we arrived and the other was so slow that it made you scared to use it. There was 12 young people in one room opposite END of ours that constantly screamed fowl language, was seen pouring drinks on cars and running around disturbing everyone.... where was security then??? Two days no enjoyment, no sleep ... will not be back! See More
Pamela Coy
· November 16, 2017
We stayed in Sunswept 808A. Orange Beach. Disappointed in room. The air conditioning unit was extremely noisy and right in the master bedroom. Could hardly sleep the first night we were there. Bathro...om so small you could hardly turn around in. The bed was extremely wobbly and floors looked dirty. Dirty towel in bathroom. Bedspread looked worn out. No deadbolt on the door and neighbors door was inches from our door. Balcony door had a metal storm curtain, we thought the switch was to the ceiling fan when we turned it on , down came the curtain, we couldn't get it stopped so our last morning we could not go on the balcony. On a positive note we had a great view of the ocean and beach was fantastic. This condo has a really nice pool. We love Orange Beach and will come again. See More
Kelly Cook Rhodes
· November 15, 2017
Worst vacation experience we ever had, 15 night stay was suppose to be relaxing and was the first week. The second was spent cleaning up a flooded room with no help from staff, chasing down and callin...g management only to get zero response. One of the staff members threw our personal items worth $200 in the trash with no apologies. The $200 was refunded two weeks later and still no apology.
We have tried to get in touch with management more than a dozen times over the room flooding and we have not even received a phone call from them.
They have our money and that's all they care about.
Will never stay with them again
See More
Tory Paddon
· April 1, 2018
Disappointed to learn today via email-AFTER BOOKING a stay in Phoenix VII-that there will be roof construction in progress during our stay that will result in the loss of A/C for an undetermined amoun...t of time!! Concerned that this could potentially last for several days, may have to cancel or rebook (although rebooking is tough when travelling with a group of 9). At least we won't lose entire deposit this far ahead! Generally have great experiences at these properties, hope to have better ones in future. See More
Saralyn Ledford Kingsolver
· December 29, 2017
We have been renting through Brett Robinson for over two decades. The last couple of years the customer service has gotten progressively worse. We are currently staying at the Phoenix X. The indoor po...ol is frigid and only 1 of the 3 hot tubs is working. We have gotten the runaround about the responsibility of fixing it. Snowbirds, beware. Your next 3 months are going to be less than desirable if staying at the Phoenix X. See More
Nia Ray
· October 10, 2017
I got married during tropical storm Nate and my experience at the Phoenix west was better than awesome! Shauna and the staff there assisted us as much as they could during this memorable moment in our... life. We have some of the most amazing wedding pictures and we have no regrets in our decision to just keep going on with the wedding. I would recommend Phoenix west to any and everyone. Our family enjoyed and so did we. We are looking forward to our anniversary here same time of the year from here on out. Thank you to the Brett-Robinson team! See More
Meghan Burns
· September 20, 2017
We send in unit 2605 at Phoenix West. Brett Robinson has always been great to work with and in the past has provided very nice, clean, well furnished condos. However, this trip we were disappointed in... the unit. The amenities at the Phoenix West are okay- the lazy river was a hit with those in our group who prefer the pool to the ocean, but the indoor pool is very dark inside. The gym is very minimal so we decided to actually travel to a different gym for our workouts. As for inside our condo- we loved being on the 26th floor for the view; however our condo could use some TLC.
The floors were extremely dirty when we arrived. We went through an entire box of swifter wipes that literally turned black after a few scrubs.
The king guest bed was so uncomfortable, I didn't sleep much at all the entire trip. The mattress is so lumpy and caves in the middle that I was literally crawling out of a hole to get out of bed.
The washing machine settings did not work- it would either do a complete wash or noting at all(could not rinse, spin, etc only)
There are no curtains in the living room. Granted it's a beautiful view( so why put up curtains) but it made it hard to watch the football game while my baby was napping in the middle of the day.
The kitchen was poorly stocked with pans and pots that have seen WAY better days. There were also two microwaves- one over the stove (which didn't work) and another on the countertop - just laziness in not replacing the one that should be over the stove.
Needless to say, good thing I'm there for the beach and not the condo. But that being said. I won't stay there again.
See More
Dan Parker
· November 17, 2017
We stayed 7 days at the Phoenix West and absolutely loved the whole facility. 40 of us went down for a wedding and all The rooms were pretty similar. But all nice. The heavy duty ice machines in the r...ooms we a big plus and the butler's pantry and bar. Loved it. See More
Patrina Theresa Anna
· February 19, 2018
Logan was especially nice. She went above and beyond!! Made my birthday weekend as great as it could be! Purchased cookies as a happy birthday gift out of her pocket! Thank you for all you did! �
Susan Wood
· November 20, 2017
Plenty of room for our family (3 couples and a baby). Perfect layout. Very tastefully furnished. Very nice bar. We took our own big cooler to keep drinks cold -helped with refrigeration. Beautifu...l view. Highly recommend. We would stay there again in a heartbeat. See More
Lori Hollon
· September 14, 2017
Phoenix 4 is terrible! We've stayed at one of the Phoenix's year after year! This experience has been the most disappointing! The elevators are broken for the fifth time this week! Unit wasn't clean a...nd was filled with mold, mildew and filthy toilets! There was no smoke detector it had been removed and wasn't replaced. The carpet in the bedroom had gum all over it! It hadn't been vacuumed! When the housekeeper came to vacuum she used a wet/dry vacuum with only a hose! I was shocked they don't even use a decent cheap vacuum! The comforters had what looked like pee stains everywhere. There are so many bad things I hate to mention here! Like the entire shower handle falling off which had my seven year old son left standing in scalding hot water. Both toilet seats broken. The dust is so bad! We've all gotten sick with sore throats and sinus trouble since getting here, which has never happened before! Usually the beach trip clears our sinuses out and we feel great! I'm serious friends save your money and rent at a nicer facility! It's a shame Brett Robinson has became a monopoly here in the Gulf Shores/Orange Beach area, and now the service has completely changed because they think they can get away with anything seeing as they own so much! See More
Becki Henry
· September 24, 2017
I'm surprised at the negative reviews on here. I've stayed with BR off and on for 20+ years. The last 6 years my (now husband) and I have stayed with them every year. The units we've stayed in have al...ways been clean & lovely. The last 5 years we've stayed in the Lighthouse and it is amazing. We absolutely love it. The staff at BR have been awesome as well. Very accommodating and friendly. Great rates as well. I would not even consider booking with anyone else there. See More
Laura Menard
· September 17, 2017
We are very disappointed with our unit at Phoenix V. We've been renting at Phoenix for 15 years and have never been disappointed until now. Upon checkin we had to wait nearly 30 minutes for housekeepi...ng to finish preparing the unit and performing their "final inspection". Not sure what they inspect but we entered to find a lamp with no lightbulb, several burned out bulbs throughout the unit, no sheets or blanket for the sleeper sofa, no blanket for the 2nd bedroom, 2 broken chairs on balcony, ice maker that doesn't work properly, disgusting and mold and mildew in both bathrooms. Very very disappointed. Thankfully the beach is gorgeous, even though the new city rules on tents, canopies and restrictions on placement of rented lounges are making us consider changing our annual ladies weekend to Florida. See More
Jackie Markey
· September 12, 2017
It was our first time to the gulf shores as we usually go to Florida or Myrtle Beach. We have tried to get a place down here and never could till i contacted Brett Robinson Vacation Rentals. The cond...o we stayed in was the Lighthouse and was really nice. The view from our balcony was awesome! Although there was not a lot of sightseeing really to do unless you drove a while and we don't recommend the Pensacola dog track at all. There is a Water park and amusement park close but only open on the weekends in late August. Overall if you just want to go enjoy the beach and that's about it it was a great place. Hope to go back in the actual busy time of season but would highly recommend this place. See More
Darlene Shelton Terrell
· September 12, 2017
We had a great trip to Gulf Shores! Stayed at Surf and Racquet which has become a favorite for us. It's located on the west end and is across the street from the beach. Until we found Surf and Racquet... I hated staying across the street from the beach. But they are located on the west end where traffic is light and they have their own beach access. You just walk across a 2 lane street so it's very easy access. Plus you get to enjoy the lagoon with a nice pier also. Do keep in mind these are older, simple condos. Nothing fancy. But they are always clean and comfy. We booked through Brett Robinson and received excellent service as always! See More
Teresa Clark Barksdale
· October 19, 2017
We had a great time at Phoenix West II, room was very spacious, we had to reschedule due to storm Nate, but that was no problem at all. We loved our time there. A little disappointed in the splash p...ad but my grandson loved the slide in the pool. We will be staying at this condo again next year. Wonderful stay, October 2017 See More
Kathy Goodson Sugg
· October 8, 2017
First time I have used this company and they are excellent! Booked thru a chat with a representative. Requested a 2 bedroom on the beach and gave her my budget. She found 3 condos within minutes fo...r me to choose from. Condo was perfect. Was during Hurricane Nate and they were offering refunds to anyone that wasn't comfortable staying. I chose to stay and all is well. Will definitely look to Brett/Robinson first for my next visit! See More
Nancy Salloum
· November 18, 2017
My family which includes adult children and grandchildren just spent our 5th wonderful vacation at Phoenix West. The condos are spacious and nicely furnished. Minor issues were quickly resolved, I.e...., light bulbs, coffee maker, and even the clothes dryer. We've been fortunate most times to check in early. We love being on the beach and floating the lazy river. Many great memories and hopefully more to be made at the Phoenix West. See More