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Wish ii knew the name of the chick that cut my hair .... the difference
is amazing ... ii was happy with their good attitudes and down to earth conversati ons... she said if it wasn't as short as ii wa...nted to come back and she would fix .. it was fine .. ii love the length ... ii am so happy with it! ♥ She had black and red hair ... another lady was working with her at the same time cutting a males hair .. she had the most wonderful accent ...don't know her name either .. both ladies were lovely
Barbara Phipps Mitchely
I just went into the Towers location simply because I was in the shopping center. I asked for a slight trim and Becky has chopped my hair. It now looks like a 5 year old cut it and I'm going to eit...her have to pay for another haircut somewhere else or have my husband fix the mess she has made.
I went in to get my hair TRIMMED! Left with 5+ inches cut off, not only that but it wasn't blended it looked like a child cut my hair. I went and spend MORE money to fix my hair and the stylist there ...was floored at how awful it was. In fact they posted the pictures in a forum of hairstyles
and HUNDREDS Of stylist even from Japan and Australia said it was totally unacceptab le. I asked for a refund bc not only was it the money but I spent 4 years growing my hair for someone to take it all away and they offered me a free hair cut with them in the future. Obviously not what I want. I will be taking further action if this isn't takin care of. I was supposed to hear from the manager today but clearly I am not on their priority list
I went in today to have some layers fixed and Nicole rocked it! Will definitely
be back to see her and I'm sure others will too when they see what a great job she did....Tha nk you Nicole!
They don't know what the meaning of customer service is at this location anymore. It's really sad.