After long deliberation, we have had to implement a non-refundable fee for all equipment inspected. On average it takes between 45 - 90 minutes to dismantle your equipment, diagnose the faults, find out if parts are available etc. We can no longer absorb this, so starting Feb 2018 there will be a $60* fee charged as a non refundable deposit on ALL repairs accepted. This fee goes to cover time spent, the return freight and GST. If repairs go ahead, this fee is absorbed into... the normal charges, as such is not an 'extra' charge, rather a payment for those times when after the 45 -90 minutes, we find repairs are not possible due to factors such as parts availability etc.
* Inspection Fee includes return freight as long as the item fits in a Number 14 box (254x203x152mm) and delivery address is Urban, not RD. Extra Courier charges may apply outside these limits.