179 Reviews
Tell people what you think
Krystal Pratt
· February 9, 2018
We picked up an order. Went to one of the tables to put parmesan on the whole pizza. It came out rust colored. We took the lid off and the whole thing was covered in rust. Check another table same We had already paid for our pizza and had to run all over the place to get change to even do that. Because they refused to break 100$ bill. We took one of our Pizzas to our trash can. No way were we going to eat the one that had rust cheese on it. I usually dont complain. But we had newborn twins in the car and the fact that we had to run all over just to pay for our food. Was ridiculous. See More
Mitchell BaBb
· November 21, 2017
I’ve made my last visit. My kids (6&8 y/o) and I like the fresh salad bar and the kids menu is reasonably priced at $5.00. That’s all I can say.

One 7-8 inch (very) small pizza for my 6 y/o and I was $15.95, three small salad bars at $4.95 each (kids eat pudding and cottage cheese for the most part) and 1 store bought Mac and Cheese and bread stick for my 8 y/o cost me $36.30. We had water to drink. Add in a $5.70 tip for decent service and we all left hungry for $42 dollar meal and no drinks. I go out to eat with my kids once or twice a week. So many better options. They will have to keep raising their prices because their volumes are diminishing. Ask the staff.

Their salad bar is among the best around i just wish it was included with a kid dinner item for kids under 10 or so. That would solve this problem.
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Vaunda Skidmore
· October 24, 2017
Sooo placed my online order. It states it will be 45 minutes for the delivery. That time comes and goes so I call. I am reassured it’s on its way with an apology that they got busy and a little bac...ked up. Ok, I get it. We are now sitting at 30 minutes after the time stated for delivery and it finally arrives. No customer service just a here ya go. Pizza was NOT hot. Was warm. FYI.. your pizza is NOT that great. Next time (and you have lost me as a customer) you should consider throwing in something extra for your customers when running late and make sure the food you are overcharging for (40 bucks) is actually hot when you arrive. See More
Mike Cummings
· February 9, 2018
Ordered over 2 hours ago and now you guys aren't answering the phone. This is the 2nd time in a row you have taken over 2 hours. Tonight was supposed to be a good family movie night and now it's almos...t time for my kids to go to bed and you guys are a no show. I had no problem paying 55 dollars because I loved the pizza there but I won't be ordering from you guys again. See More
Nick Groat
· November 7, 2017
Last time we orderd at the nampa location we order a large combonation when we got the pizza home it was was flat and missing toppings. We called and my wife asked to speak with the manager he was ver...y rude to her . I called back and they finally agreed to make usca new pizza. When we picked it up we were told the manger was to busy to come out and speak to us. When he finally did show his face we didnt get an apology for the pizza or anything all he said was yeah a combo should have more toppings. We will not be back See More
Ben Kalkman
· January 1, 2018
If I could rate customer service a zero I would. Placed order at 6pm. Told it would be to my house at 7pm. At 7:30 I call to check the status and was told the driver was just pulling up. At 8pm I call...ed and cancelled my order. Not once did they say they were sorry or offer any type of discount for screwing up. Sorry guys you permanently lost a life time customer. See More
Chuck Hersom
· December 31, 2017
I placed an order at 5:30 pm on Sunday, December 31. Plenty of time to make & deliver a pizza, I was told it would be about an hour with delivery. After an hour plus (approximately an hour & 10 minute...s) I called to ensure my pizza would be delivered. I was informed the driver left 30 MINUTES AGO with 2 other deliveries. When my girlfriend asked to speak to a manager, she was placed in hold for almost 10 minutes! Ken answered & became rude & condescending about the delivery time. Like 40+minutes for delivery is acceptable or something. (Since the previous worker told us the driver left 30+ minutes ago)
Then when she asked for a corporate number, Ken promptly hung up on her.
I don’t dispute the quality of pizza Chicago Connection makes but the customer service absolutely sucks & having to wait for a 40+ minute delivery time is downright ridiculous.
Had I known there was 3 other deliveries prior to mine I might have been ok. Just saying “about an hour” to recieve a pizza doesn’t make it right.
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Carrie Ann
· November 3, 2017
If I could give negative stars I would. Complete fail on the Boise Main st location. Also not the 1st time the order has been completely botched. Pizza delivered to the wrong address. Even though the ...order confirmation had the correct address. I had to call was met with a very unprofessional and bad attitude (looking at you Johnny) No apology given. Was finally delivered a cold soggy pizza (cut) ordered uncut paid for a pizza cutter. Fresh tomatoes forgotten (again) last 3 orders we haven’t gotten them. Order salted Carmel cheesecake guess they were out so they just gave us a piece of cheesecake and threw in a rice crispy treat hoping we wouldn’t notice???? But still charged for the salted Carmel. 50$ in very poor food and horrible service. I still can’t get over the complete lack of customer service that was given. We had to call 3 times. After taking a bite of cold soggy pizza delivered 2 hours late and missing half of our order Johnny acted like we were bothering him. Again no apology. Lots of I could care less attitude we had asked not to be charged for what we obviously did not receive, Mr Johnny again had a very poor attitude. I’d expect this kind of service from Little Cesar’s. Not Chicago Connection who’s demanding 50$ for a pizza and 2 salads. VERY DISAPPOINTED. Not only in the food the we paid for but the customer service that was given. See More
Dan Friedenreich
· January 29, 2018
Pizza took nearly two hours to arrive. The pizza was cold by the time it arrived and the crust was hard enough to chizel diamonds with. The lady on the phone was nice about refunding the money. I wo...uldn't recommend this establishment to anyone. See More
Alex Wall
· December 11, 2017
Love their Food; especially their pizza dough since it actually tastes good and not like cardboard like most pizza chains. I eat here regularly and whether I dine in, order to go, or have it deliver...ed; i can't seem to get enough of their food. Love that Nampa opened another store so I can pick up from whichever is closer to me. See More
Tracy Ebbers Stewart
· January 18, 2018
I love Chicago Connection Pizza, I think it is my favorite! My only complaint would be the cost, but hey, you want good food, it is going to cost you!!
Chris Zahn
· October 13, 2017
Your online order site has cost you a pizza again. Just want to order a pizza on line not go through page after page then be told to go back to the beginning and restart because of the time.
Rachel Riordon
· December 5, 2017
Ordered pizza with a 45 minute window....called after an hour and was told it would arrive any minute . It’s now 20 minutes later and no dinner. Last time we order from you.
Drew Jasmyne Butz
· February 10, 2018
Chicago connection has went way down hill, the farview location is the worse, customer service is garbage and the pizza comes out burnt or just thrown together, sauce not on all the pizza or missing c...heese in spots See More
Richard Cady
· January 2, 2018
Last time I ordered from the overland store ordered a medium that is supposed to feed 2 to 3 got this tiny pizza compared to previous pies and I've had a lot of Chicago connection pizzas what they b...rought didn't feed 1 I love the flavor but will not pay 20$ for a pie that should be 10$ tops See More
Danielle Tiddy
· February 9, 2018
I can't believe the service from the Eldorado location tonight. I called a good 15 times and got a busy sound everytime. Ordered at 6:30. Pizza finally arrived at 9:00 to the WRONG HOUSE. Thanks to An...drew from the Fairview location tho. He did what he could to make things right See More
Britta Lines
· February 15, 2018
Ordered on a busy night, there was a minor mix up, and the driver went way out of his way to make it right. Best pizza I’ve had in years!
Hilary Lowry
· July 31, 2017
Like the pizza but to be honest this is by far the worst customer service not to mention you are basically paying to be treated like your business is not important. Maybe if they had better people wor...king there who could go the extra mile and be polite I would be a loyal customer. See More
Valerie Curtis
· October 9, 2017
I grew up eating this pizza. I love the taste of how fresh it is and the crust is excellent in marinara sauce all by itself!
Kari Oldroyd Newkirk
· December 12, 2017
I am so disappointed in how you treat your employees. It disgusts me! I will never again eat at this place!!!!�
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