83 Reviews
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JoJo Cohen Yorlano
· January 26, 2018
Terrible customer service! Took my car to have computer reset due to running out of gas which they fixed. The service guy was so negative saying I was lucky this time but next time it could be worse! ...My car was ready for pick up at 10am. I come to pick it up the next day. When I left I come to find out they send you home with a check list. The check list had 4 things that need immediate attention!!!! Really ???

Also I asked them if they can put a clip on my bumper when I was leaving I noticed it wasn’t fixed. The service guy was annoyed when I brought it to his attention saying he asked them to fix it He was completely OK with me telling him that I would have my husband take care of it!
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Bobby Richard
· January 24, 2018
This was the second car that I have purchased from DCH Toyota of Simi Valley.
They were very friendly and there was no pressure from the sales staff. They were also willing to compromise with us re...garding the final sales price and certain "extras". We really enjoyed working with Ron and the gentleman who handled our paperwork, though I am sorry that I have forgotten his name. When we arrived to pick up our Camry, it was literally sitting in the showroom!! See More
Alex Rivera
· November 27, 2017
I’m extremely happy with the service I got at DCH Toyota of Simi Valley! Kareem was extremely helpful and helped me get my dream truck for an amazing price. He made sure I got everything I needed and ...made me feel comfortable every step of the way. I will definitely recommend him and DCH Toyota of Simi Valley to all of my friends and family. Thank you Kareem! See More
Jennifer Lynne Maddux
· November 30, 2017
We found ourselves needing to buy a new car unexpectedly, so it was a little stressful coming in for the purchase from the get go. We were greeted by Samuel on the sales lot, and things couldn’t have ...gone better from there. He was extremely knowledgeable about the cars, didn’t push us in an uncomfortable way, but rather took the time to get to know us, chatted a bit, talked about our kids and got to know some things about him too. When it was time to seal the deal, he didn’t try to play any games with us, just wanted to get to the point on what we could afford and how he could help us to make it happen. There was even someone who I believe to be a manager that tried to come in and work with us as well who did try and “wheel and deal” with us, but fortunately Samuel was able to make us feel at ease again and finish our sale. Finance was a little busy, so Samuel walked us to the waiting area, had the game on, snacks, waters and made sure we had everything we needed.

We ended up needing to come back to replace the battery, and after having an unpleasant experience with the unprofessional and non customer service friendly service department, I was able to call up Samuel to see if he could help me out. He got right on it, gave me lots of options, got our car in right away and met us at the service department to make sure everything went smooth. We’ve gotten some SERIOUS full service from Samuel. If you’re looking to buy, you NEED to go to DCH Toyota in Simi and ask for Samuel. This was my 5th car buying experience, and I would recommend Samuel by name to anyone.
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Sherrie Turner
· January 27, 2018
In for a recall. The staff was very nice, very helpful. They do offer a shuttle service, but I don’t live within the range, so I had to stay. But there were plenty of comfortable areas (with WiFi) tha...t allowed me to work. Estimated time was 5hrs and they were done in under four. My only complaint would be navigating the parking lot to get in: a little confusing and very cramped. But overall, a very good experience. See More
Mari Aguilar
· February 22, 2018
Bad experience I bought a car for $8,000 that was $4000 over Kelly blue Book with 103,000 miles when on KB I found same car with 47,000 miles for same price and the information on CarFax was falsified.... Nothing that they mentioned they did was done. I have filed a complaint Consumer Affairs and the DMV. Would not recommend. Look else where before you buy here. See More
Mike Pesterre
· August 23, 2017
Who let's someone drive of the lot with a car with out approval from the bank!! I got shitty credit it get that but to let me take it then 36 hour later call to say the bank didn't approve the loan an...d I need to bring it back n pick up my trade in?!?;?; I will never return to this dealership for anything and will be telling everyone not to go here fuck this place See More
Cristian Beza
· November 20, 2017
Amazing experience getting our 2017 4x4 Tacoma thank you too Ronnie Giannoni & Jerry they were very understanding of what we needed and they were able to provide the best customer service. Would defin...itely recommend them and will consider them for next car purchase !
-Daniel , Brenda Beza
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Shirley Gibford
· November 29, 2017
Brendan O'Neill was our salesman at DCH. and he was terrific. He did everything to make sure we left happy with the car of our choice. He is dedicated to the task and were very pleased with our

Shirley Gibford
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Anthony Becker
· November 17, 2017
Brendan at DCH is without a doubt the best salesman I have ever worked with. If you're going to buy a new car I suggest you see him at Toyota.
Locha Robles
· November 14, 2017
Brendan O’Neill it was an awesome experience. By far one of the best salesman ever. And believe me we’ve had a lot. He got me everything I wanted. 2018 XSC Camry. �
Martha-rosa Perez
· August 23, 2017
It is close to my new home.
Took my new car for its 1st. 5 k service.
It was Not busy...However, agents did Not acknowledged my presence......
Then sent me to someone who could Not figured out my info in the computer...
Or when I spoke.
I think even if I have to drive far I will not go back
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Marci Mc Larnon Moe
· December 14, 2017
I really am happy with DCH Toyota of Simi Valley, in the maintenance dept. They take care of you, drive you home and pick you up. THEY also text you when your car is done. LOVE IT, they are so friendl...y and helpful. THANK YOU TOYOTA of Simi Valley. See More
Anthony Robles
· November 14, 2017
Brendan O’Neill did an amazing job on getting the car we wanted. he is very out going, makes buying a car easy. everybody here was very nice & friendly.
Jen Guzman
· March 13, 2018
Thank you Jane Conway for always being so attentive and getting everything done so quickly! Makes the process so pleasant �
Deena Schiek
· April 23, 2017
I went here years ago and had a couple bad experiences and heard a lot of the same around town but the whole dealership has stepped it up to a great dealership. My service writer Sarah has been amazin...g. She always let's me know how long it will take, updates me as needed and will let me know what service should be done the next time I come in. I'm the type of person that likes all the information and she does that for me. Everyone has a smile on their face at the dealership and has a happy attitude which is great. I'm truly impressed at how much they turned someone like me around from hating this dealership to loving it. It takes a lot for me to trust a dealership and DCH has done it. See More
Kim Hoagland
· March 28, 2017
I bought a 2017 Toyota Tacoma from DCH toyota. I didn't even think I had a chance to get this truck. Jay-Z worked very hard getting what wanted. I really appreciate how hard he work on getting me i...n to the truck.

Then I went over to financing and worked with Eddie. I was going to lease the truck because thought there was no way I could by one with my credit. Eddie Came in on his day off and went to bat for me. He got me a great deal on my interest rate and was able to get so I can buy the truck. That was one of the best customer service I seen in a long time.

Thanks again guys for getting me such an awesome truck. Also a great birthday present. And thank you DCH Toyota for working with me. This is my 5 car from them.

Kim H.
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Paul Lo Verme
· March 27, 2017
"Jay Z" and Angel helped us. They were very good to us with regards to our trade and were straight up with their handling of our sale. Raffi in finance was also very low key and not high pressure. ...The guys were very accommodating and interested in my business. Wished they had more of a selection. They seemed to have hundreds of Prius' but very few Tacomas and 4 Runners. But the 2 vehicles are more popular than Prius'. This is my second new car purchase from these guys and so far so good!!! See More
Candice Secara
· January 22, 2017
I just bought a used 2013 Subaru Outback from DCH Toyota in Simi. We went and checked it out last weekend and Ron G. helped us. My boyfriend who went with me has the same car so Ron immediately unders...tood he didn't have to "sell" us much on the car. When we came to purchase the vehicle, Ron was there and helped us feel comfortable during the test drive and was very open and honest about the car. When it came to our offers, he tried to help us as much as possible and understood that when we didn't want something added that he didn't push us further to get it. I really appreciate a non-pushy salesman. The only reason I gave it 4 stars is the price on the window was $15,781 but the sale sheet said it was over $16,100. And Ron couldn't find it on the website to dispute it. So that to me was not cool. We still got the price lower than both of those but to me that was a way of manipulating to benefit them, hoping I wouldn't notice. We got a great deal and I am overall happy to have dealt with DCH Toyota. See More
Gisele Garbin Guerra
· September 28, 2016
UPDATE - Operations Manager Judy Williams and her team - Shop Foreman Pat Schulps and others - heard our complaint and showed us the problem we had earlier (see below) was an isolated incident. We are... very happy to see they take customer feedback seriously and work hard to regain your trust and business. Ms. Williams called my husband, heard the entire complaint and was very apologetic for the incident. What really won us over was that she never made excuses for the issue and was genuinely interested in trying to improve the customer experience and in providing better training for her team. On our second visit, everyone was very courteous and attentive. Our truck was serviced beyond expectations and the shop foreman had a great conversation with my husband, even giving him usage/maintenance tips for the 4x4. We will definitely be back! Thank you very much for the great care, Judy!
Terrible service! Took our Tundra TRD Pro for regular service on Sep 27 2016, at 12:20 PM. When my husband started to explain to the service consultant that car was shaking a bit at 50 mph, the consultant didn't let him even finish talking and said they can't do diagnostics at that time anymore. We would've been okay leaving the car overnight for diagnostics the next morning, but this rude and inconsiderate consultant just said he wasn't going to argue (argue what?!) , didn't even consider that option and walked inside. Never taking our cars there again! Would drive twice the distance to avoid DCH Toyota of Simi. Horrible.
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Sorry its a little later than usual, but here is our winners for December Trivia drawing. Congratulations to everyone! Please come down to the dealership so that we can take your picture with your prize.
Sorry it took so long everyone... but here is the winners for January! Congratulations to the winners! Please come down to the dealership so that we can take your picture with your prize!
Holiday trivia! For the month of December we will be doing trivia related to the Holidays. We are going to mix it up this month and do some videos along with pictures from movies, as well as regular questions. The FIRST person to answer correctly will be entered into our Holiday drawing. Can you name that movie? Good Luck Everyone!

Our DCH Toyota of Simi Valley is looking for an enthusiastic BDC Administrator. If you have are organized and have a passion for making customers smile then apply today!

Learn more by clicking the link below.

DCH Toyota of Simi Valley Business Development Center Administrator DCH Toyota of Simi Valley continues to grow and we are seeking an Enthusiastic BDC Administrator to join our successful team. DCH Toyota of Simi Valley is part of the Lithia Motors family of dealerships, a publicly traded Fortune 50...

Rudolph's not the only one with a red nose! #Toyota

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