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I cleared a €112 Deutsche Bank cheque (a royalty payment from Amazon) through my Singapore DBS bank ...account. After it cleared I learned that a whopping €70 in clearing charges had been levied, a 58% deduction for clearing the cheque. DBS customer service initially informed that the charge was from Deutsche Bank's side so I wrote to their Singapore office. Deutsche bank categorically denied that they had levied a clearing fee on my cheque, so I went back to DBS who launched a full inquiry, the results of which were that DBS had levied €40 and Deutsche Bank €30 in clearing fees. DBS immediately made the gesture of reimbursing the entire €70 levy, even though they were only responsible for part of it. Upon going back to Deutsche Bank, I presented them with these findings and asked them in good faith if opening an account with them might help me circumvent this problem in future. Mr. Lukose Xavier, Implementation & Services with Deutsche Bank replied me: "Unfortunately, we are unable to assist you in this matter and request you to take this up directly with Amazon." No apology for having outright lied to me about DB's levy, and no engagement whatsoever to help me resolve solve my problem. What a disgusting state of affairs Deutsche Bank! Compare the positive and engaging approach of DBS who bent over backwards to help and refund me this unreasonable charge. See More
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Europe is currently witnessing immigration at historic levels. Germany will remain a magnet for refugees − especially as the social benefits for people in need of protection will continue to be relatively high. In our new Economy Views film, Stefan Schneider, Deutsche Bank's Chief Economist Germany, explains why the costs of integrating refugees should be seen as an investment in Germany's future.
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Digitalisation opens up a world of possibilities for corporates around the world. At the same time, cybercriminals are starting to use this development for their own ends.
Carsten Fischer, Head of Information Security Operations at Deutsche Bank, on the growing threat of cybercrime and the importance of cybersecurity for companies around the world.
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Artificial intelligence and big data, that's a gigantic illusion!
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Watch how trade finance from Deutsche Bank is helping Hubert Burda Media improve access to education in Africa. #PositiveImpact
Ten years ago, the worst financial and economic crisis of the post-war period erupted, fuelled by the Lehman Brothers collapse. The excesses in US real estate markets, which had become increasingly apparent during the preceding months, triggered the collapse of the US mortgage market and culminated in the international financial crisis. Read here how Deutsche Bank and the financial industry have changed since then https://www.db.com/company/en/10-years-after-lehman.htm
