2,734 Reviews
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Nigel Smith
· February 17, 2018
This would be a five star rating if the customer service was better at reception and in restaurant. Got a very clear message that they were disinterested, for example we had to ask for extra milk, cup...s and glasses in room several times as my daughter was in our bedroom as well and only got it after three times asking! Also there was a business function on one of the days we stayed - so they cordoned off two swimming pools for the event and left one pool with 20 sun loungers for all the hotel residents to use, and told residents to go to the beach, where there was reduced staff numbers as staff had been reassigned to help with the function-clearly management focus on revenue opportunity (greed) not on customer care! See More
Francesca Canal
· February 1, 2018
It would’ve been a 5 if the lady who checked me in at the spa had good customer service skills. I arrived 30 min late for my spa treatment; which she knew because I spoke to her on my way there. Well,... when I arrived she was on the phone for at least 10 min and did not even acknowledge that I was there in front of her. It would’ve been ok if she at least said “I’ll be right with you.” When she got off the phone she took more than 5 min to check me in and wanted me to pay ahead of time when my credit card was already on file. She did not care that I was loosing treatment time. At point I told her, can this wait for later? How long does it take to check in someone? That’s when I took my card from her and went in. First impression is key! I was not impressed at all with her demeanor. My treatment was short, but over all I enjoyed the facility, and the therapist was awesome. See More
Allyson Pollier
· January 9, 2018
I’ve stayed in a lot of places in Miami, this one is my favorite. Nobu is fantastic, the rooms are quiet, the pools are fun. I do think they need to upgrade some of hotel, but still really enjoy there the most.

On the staff, from the spa, the front desk, the managers at Nobu, and the valets—this is what makes this place the best. Down-to-Earth, accommodating and professional. Thank you!
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Christine Pirrone McClure
· January 14, 2018
The good: lovely hotel, comfortable beds, good service
The bad: paid extra for a bay view, got a view of the roof with a sliver of view of water and tops of trees
Didn’t find out there is a charge for... an umbrella with your beach chairs until the following day
Don’t like the automatic 20% gratuity on service
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Vanessa Las
· January 7, 2018
The room was great, and so was the spa. But if you want great customer service or responsiveness, you should try another hotel. I’m glad I️ read other reviews that I️ could have easily cut and pasted apply to my first weekend there. The weird smell is still there & after spending five-figures with a very small conference, I expected at least decent customer service. Errors in my room service, lost envelope at the front desk I️ gave them for another customer, disinterested lobby bar staff who do not appear to like interacting with customers. I️n addition to staying at Corinthia hotels, Melia resorts & boutique hotels, I am a Marriott gold elite member for life, a Hilton Diamond member & soon to be Ritz Carlton platinum. Disappointing that my FIRST visit to Eden Roc was like this. (Alexandra at the front desk was SPECTACULAR!) See More
David Sánchez
· March 3, 2018
This has to be the best experience of my trip. The location was so tranquil, professional and smelled amazing. My therapist was the best ever. I will recommend and come back every time I come to Miami!
Iliana Sanchez
· September 27, 2017
Bad time ever , worse customer service. I went for my birthday and my gift disappeared from my room when I went to night. I was in room 1544 ocean view and balcony. When I report to hotel se...curity and make report to police , I have to deal many hours , I could not enjoy my birthday day plus security manager and customer manager blend me for not put my stuff in safe lock. They was concern on they not responsible for been robe but they wasn't concern on me as a human been . The worse custumer ever.:((( See More
Yossi Stern
· December 15, 2017
From the moment we arrived, we were greeted and treated professionally and respectful. The rooms are gorgeous, the hospitality and concierge are top notch! And they went out of their ways to comp us a...menities that made it the difference! Highly recommend the Edan Rock Nobu Hotel See More
Simon Butler
· January 21, 2018
A beautiful resort with fantastic rooms and suites. Avoid the suites near the elevator shafts of you’ll be kept awake all night. Local restaurants appear to be limited and the hotel restaurant is fine... if you like fussy, Japanese cuisine. Despite this, a great place to stay. See More
Marina Balter
· March 11, 2018
So far some hoodlums stole my new beach slides ( bah-bye $350). Beach staff was completely useless, even getting a pair of their fee flip-flops was a problem to get. I don’t know what kind of trash... stays here, but this is my last time here only because it’s a work trip , otherwise I’d be out of here in a heartbeat. See More
Casey Nicole
· October 20, 2017
My stay at Nobu was perfect. The staff was attentive and helpful, room was spotless and relaxing, and the views were gorgeous. I stayed for 3 nights and enjoyed the beach access with loungers, poolsid...e service, and was able to full immerse in their conference rooms for a summit. Highly recommend staying here, I know I’ll be back! See More
Dariel Mla
· November 7, 2017
It is a beautiful property! I loved the concept of a hotel inside a hotel. Went there to assist a meeting of networking hotel professionals as I am proudly a senior student at The Chaplin School of Ho...spitality & Tourism Management of FIU. The area where the pools are is also a good component of the beauty and uniqueness of it. Wish I had stayed there but I most likely will in the near future! �� See More
Tina Cooper- Woody
· November 8, 2017
This was the most amazing experience staying at Eden Roc. The rooms are clean and very comfortable, housekeeping are the best. The customer service was outstanding, and one employee in particular treated us like royalty. This place is paradise! See More
Serena Ehrlich
· October 25, 2017
I love this hotel. I asked for an ocean view and my bed literally faces the water meaning I could watch the sun rise without moving - how beautiful!

The room was spacious and well laid out. The bed ...was so comfortable, I didn’t want to get up! Water pressure is nice and strong too.

The beach is just outside the doors, as are the pools and jacuzzis.

The only downside is there is no stores or restaurants in walking distance except hotel restaurants (hello Nobu!) but its easy to get anywhere with Uber for less than $8 each way.

Eden Roc does have a resort fee and they do put a hold on your credit card when you check in but that to me seems pretty standard. It’s a great hotel with a great staff. Stay here!!!!!
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Jay Sudowski
· February 25, 2018
Absolutely horrendous service in the lobby bar. Three nights in a row we have been completely ignored for 20+ minutes while sitting at a lounge table. Forced 20% gratuity so clearly the staff doesn’...t give a damn about actually doing their job. See More
Chiara Ajodha
· December 7, 2017
I stayed here in October,the staff are so friendly & helpful.,my suite was beautiful & the view breathtaking. I will definetly be back my next visit to Miami. A special thank you to Sanya Blumberg,h...ead concierge. See More
Eva McGuire
· October 8, 2017
So far there is no love. It's 4.30 PM! And we can still not check into our room. But they were happy to charge our Credit Card $1800 for a room we can not check into? Never mind we have been travel...ling since 5.30 AM. See More
Cynthia Bardwell
· January 24, 2018
I loved this hotel! The people were so accommodating and the food is fantastic! Drinks were top notch! A wonderful vacation spot or a place to entertain business associates. A must see!
Kimberly Marshall
· March 13, 2018
Older hotel that’s trying to be a boutique hotel.... It’s not working. The elevators are SLOW!!!! Prepare to wait 10-20 minutes for one. The staff isn’t friendly (smile once in a while). First and time at this establishment.... There are better hotels in the area. See More
Kristen Marie
· October 18, 2017
The price didn’t meet the quality of service! All hours of the day we could hear construction work being done inside the rooms. The hot tubs didn’t work. We’ve been to other hotels in the area and had a 7 o’clock curfew for the pools. Musky smell throughout the hallways and near the elevators but a very strong “perfume” smell in the lobby. We won’t be returning unfortunately. We were pleased with the bellhop service however! Very helpful and nice! See More
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Escape to a world of Beach Cosmopolitan, and experience a fresh take on luxury. Welcome to the new Eden Roc Miami Beach. #HowDoYouBeCo

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Let the waves wash away your worries. | #EdenRocMiamiBeach #BeachCosmopolitan

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